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Taking Guest Order

Taking Guest Order

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14 views2 pages

Taking Guest Order

Taking Guest Order

Uploaded by

Ma'am Pen
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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Taking Guest Order

When the phone starts to ring, answer on the first ring, if possible. All telephone calls should
be answered on or before the third ring. Remember to speak politely and clearly.

Receiving a call
Pick up the phone and greet the guest. Be sure
1.
to introduce yourself and offer greetings with a
smile.
Write the guest details on the order slip. This
includes the name and room number of the
2.
guest.
Sample script:
“Room Service. Good Morning!”
“This is....( mention your name) . How may I help
you?”
“May I know who is on the line please?”
“May I know your room number?”

Getting the order


Ask for the order of the guest. If you are not
1.
familiar with the order, use the menu as
reference.
“May I get your order, please?”

2. List the order details on the order slip.

3. You must ask for the guest preference if there


are any options available in the ordered meal.
This will include the options for beverages like
coffee or tea and side orders like fruits or salads.
“Which do you prefer, fresh fruits in season or
fruit juice like mango or pineapple?”
“For your drinks, which do you prefer, coffee or
hot chocolate?”

4. Offer daily specials or best sellers like soup for


the day, chef’s recommendation.
“Instead of sausage, would you like to try our
roasted beef?
It is one of our top sellers.”

5. Ask if the guest requires condiments. You may


suggest salt and pepper, mayonnaise, mustard
or catsup.
“Would you like any preferences for your
condiments?”

Ask for additional orders and confirm delivery


6. time once the order is final. You should inform
the guest of when the food would be served to
their rooms.
“Do you have any additional order?”
“Your food will be available in 15 minutes. Would
you want us to deliver it right away or on a
specific time?”

Recapping and confirming the order


1. Recap the order by stating each item the guest
requested.
“May I repeat your order, .”
“Did I get your order right, ma’am?”

Compute for the total amount of order which


2. includes total cost of food, taxes and service
charge (if any).
“The total amount of your order would be 200
pesos.”

3. Confirm the payment method whether cash or


charge. For cash payments, ask the guest if they
would pay the exact amount or if you should
bring change.
“Would you prefer to pay it in cash or charge it to
your room?”

Closing the call


1. Thank the guest and ask for any additional
assistance. If none, you may end the call.
“Thank you for your order, ma’am. Is there
anything else that I can help you with?”
“Thank you for calling room service.
Have a nice day.”

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