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TQM

Total Quality Management

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21 views

TQM

Total Quality Management

Uploaded by

christinemariecabilin122303
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Primary Elements of tqm

TQM can be summarized as a management system for a customer-focused


organization that involves all employees in continual improvement. It uses
strategy, data, and effective communications to integrate the quality
discipline into the culture and activities of the organization. Many of these
concepts are present in modern quality management systems, the successor
to TQM. Here are the 8 principles of total quality management:

Customer-focused: The customer ultimately determines the level of quality.


No matter what an organization does to foster quality improvement—training
employees, integrating quality into the design process, or upgrading
computers or software—the customer determines whether the efforts were
worthwhile.

Total employee involvement: All employees participate in working toward


common goals. Total employee commitment can only be obtained after fear
has been driven from the workplace, when empowerment has occurred, and
when management has provided the proper environment. High-performance
work systems integrate continuous improvement efforts with normal
business operations. Self-managed work teams are one form of
empowerment.

Process-centered: A fundamental part of TQM is a focus on process thinking.


A process is a series of steps that take inputs from suppliers (internal or
external) and transforms them into outputs that are delivered to customers
(internal or external). The steps required to carry out the process are
defined, and performance measures are continuously monitored in order to
detect unexpected variation.

Integrated system: Although an organization may consist of many different


functional specialties often organized into vertically structured departments,
it is the horizontal processes interconnecting these functions that are the
focus of TQM.

Micro-processes add up to larger processes, and all processes aggregate into


the business processes required for defining and implementing strategy.
Everyone must understand the vision, mission, and guiding principles as well
as the quality policies, objectives, and critical processes of the organization.
Business performance must be monitored and communicated continuously.
An Integrated business system may be modeled after the Baldrige Award
criteria and/or incorporate the ISO 9000 standards. Every organization has a
unique work culture, and it is virtually impossible to achieve excellence in its
products and services unless a good quality culture has been fostered. Thus,
an integrated system connects business improvement elements in an
attempt to continually improve and exceed the expectations of customers,
employees, and other stakeholders.

Strategic and systematic approach: A critical part of the management of


quality is the strategic and systematic approach to achieving an
organization’s vision, mission, and goals. This process, called strategic
planning or strategic management, includes the formulation of a strategic
plan that integrates quality as a core component.

Continual improvement: A large aspect of TQM is continual process


improvement. Continual improvement drives an organization to be both
analytical and creative in finding ways to become more competitive and
more effective at meeting stakeholder expectations.

Fact-based decision making: In order to know how well an organization is


performing, data on performance measures are necessary. TQM requires that
an organization continually collect and analyze data in order to improve
decision making accuracy, achieve consensus, and allow prediction based on
past history.

Communications: During times of organizational change, as well as part of


day-to-day operation, effective communications plays a large part in
maintaining morale and in motivating employees at all levels.
Communications involve strategies, method, and timeliness.

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