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Payment procedures
In e-commerce, payment procedures involve
multiple steps and components to ensure secure and efficient transactions. Steps in Payment Procedures: 1. Selection of Payment Method: Customers choose their preferred payment method during checkout. 2. Order Review: Customers review order details, including costs and discounts. 3. Payment Information Entry: Customers enter their payment details. 4. Authorization: Payment gateway processes the payment and forwards it to the acquiring bank, which sends it to the issuing bank for authorization. 5. Authentication: Issuing bank verifies payment details and may require multi-factor authentication. 6. Transaction Approval: Issuing bank approves or declines the transaction. 7. Confirmation: E-commerce site confirms the transaction and sends an order confirmation to the customer. 8. Clearing and Settlement: Issuing bank transfers funds to the acquiring bank, which deposits them into the merchant’s account. 9. Receipt Issuance: E-commerce site generates a receipt for the customer. Payment Methods: 1.Credit/Debit Cards: Common method 1.
involving card networks like Visa and
MasterCard. 2.Digital Wallets: Mobile or online applications 2.
storing payment information (e.g., Apple Pay).
3.Bank Transfers: Direct transfers between 3.
bank accounts. 4.Cryptocurrencies: Digital currencies like 4.
Bitcoin. 5.Buy Now, Pay Later (BNPL): Allows 5.
installment payments (e.g., Afterpay).
Receivable management Receivable management in e-commerce refers to the practices and Strategies businesses use to effectively manage and optimize their accounts receivable processes 1. Billing and Invoicing: o Using software to create and send invoices automatically. o Making sure invoices have correct details like item descriptions, prices, and payment terms. 2. Credit Management: o Credit polices Setting clear rules for giving credit to customers. o Credit Checking customers’ credit before giving them credit terms. o Setting Credit limits based on customers' creditworthiness. 3. Payment Terms: o Clearly defining when payments are due. o Early Payment Incentives: Offering discounts for early payments. o Late Payment Penalties: Charging extra for late payments. 4. Payment Processing: o Multi payment option Allowing various payment methods like credit cards, digital wallets, and bank transfers. o Secure payment gateways Using secure systems to process payments. 5. Collections: o Automated Reminders Sending reminders for due and overdue payments. o Collection Agencies Working with agencies to collect overdue payments. o Legal Action Taking legal steps if necessary to collect payments. 6. Monitoring and Reporting: o Aging reports Tracking which receivables are overdue. o Performance Metric Measuring key metrics like how quickly receivables are collected. Strategies for Effective Receivable Management 1. Customer Relationship Management (CRM): o Customer Communication: Regularly communicating with customers about their accounts. o Personalized Service: Providing personalized service to encourage prompt payment. 2. Technology and Automation: o Invoicing Software: Using software to automate invoicing and reminders. o Integration: Linking payment systems with accounting for real-time updates. 3. Risk Management: o Customer Segmentation: Grouping customers by payment behavior and risk levels. o Insurance: Using insurance to protect against non-payment. 4. Training and Policies: o Staff Training: Teaching staff best practices for receivable management. o Clear Policies: Establishing and communicating clear credit and collection policies. Cyber Money Cyber money, also known as digital currency or electronic money, plays a significant role in e- commerce by enabling secure, fast, and convenient transactions. Types of Cyber Money 1. Cryptocurrencies: o Digital or virtual currencies that use cryptography for security. o Examples: Bitcoin, Ethereum, Litecoin. 2. Digital Wallets: o Electronic devices or online services that store payment information. o Examples: PayPal, Apple Pay, Google Wallet. 3. Electronic Funds Transfer (EFT): o Transfer of funds through electronic means without the direct intervention of bank staff. o Examples: Direct deposit, wire transfer. 4. Prepaid Cards: o Cards preloaded with a specific amount of money that can be used for online transactions. o Examples: Visa prepaid cards, gift cards. Benefits of Cyber Money in E-Commerce 1. Convenience: o Enables quick and easy transactions from anywhere at any time. 2. Security: o Advanced encryption and security measures protect against fraud and theft. 3. Global Reach: o Allows transactions across borders, facilitating international e-commerce. 4. Lower Transaction Fees: o Often involves lower fees compared to traditional banking methods. 5. Speed: o Transactions are processed quickly, enhancing customer satisfaction. 6. Traceability: o Transactions can be easily tracked and recorded, improving transparency and accountability.