Picture Courtesy: https://www.pexels.
com/photo/photography-of-airplane-during-
sunrise-723240/
Careers in the Aviation Industry
Why the Aviation Industry
The sight of an aircraft even today evokes a strange happiness among children, youngsters
and aged people alike. These beautiful birds are an amazing creation of humankind, and
their evolution has fascinated everyone. People marvel at the sight of aircraft which range
from the small to the big birds and they coupled with striking designs invoke a strange
sense of fascination among them. People spend a large part of their lives travelling and air
transport has become a vital cog in the transportation wheel. While we may be amazed by
the speed at which these aircraft reach us to our destinations, the comfort they provide in
the air, it is also imperative to know what drives this industry. The Aviation Industry is an
amalgamation of people who work seamlessly to ensure that our transportation needs are
met with the least discomfort. Scores of people work behind the scenes to ensure our safe
and secure transportation to our destination.
The purpose of this article is to introduce the upcoming generation to the wonderful world
of aviation and the career opportunities that are available to them.
Aviation Industry in India
There has never been a better time for the aviation industry. While the global outlook is
encouraging, the aviation scenario in India looks promising. With the introduction of more
airports and the need to address business needs, the propensity among Indians to fly has
only increased. A few statistics only reiterate the tremendous growth potential of this
industry namely:
International air traffic in India saw faster growth than domestic air traffic in 2023-
24. The international air traffic in the country stood at 69.7 million passengers in
2023-24, recording a 22.5 percent year-on-year (YoY) growth. In 2018-19, a total of
69.5 million air passengers travelled internationally (1)
The domestic air traffic in India stood at 153.4 million passengers in 2023-24,
reflecting a 13.46 percent year-on-year (YoY) growth. In 2018-19, a total of 137.6
million air passengers traveled domestically (1)
During financial year 2023, the total cargo volume carried by domestic airlines in
India was around 893 thousand metric tons (2)
Shipments in and out of Indian airports were up 7% year on year, to 3.4m tons in
fiscal year 2023-24 that ended in March, according to new data from the Airport
Authority of India (AAI) (3)
The Government of India has an ambitious plan of augmenting the number of
airports to 300 by the year 2047
The interim budget of 2024 laid out ambitious plans of doubling the number of
airports to 149 and increasing the number of new air routes to 517(4)
With a rising population and a significant part of them being millennials — India's median
age being 28 years — the aviation sector is poised for tremendous growth. The
government's UDAN scheme, having operationalized 459 routes by December 2023,
further highlights the growth of the aviation sector and the continued thrust on this industry
through various initiatives.
A brief look at the various roles in the Aviation Industry
A lot of people work at the forefront and the background of the aviation industry to ensure
you as a passenger can successfully get to your destination and as a
business/organization the ability to reach your goods/services to your buyer/client.
Let us explore a few of the most popular careers in the aviation world.
Operational Roles
Image Courtesy: Photo by Rafael Cosquiere: https://www.pexels.com/photo/two-pilots-sitting-
inside-plane-2064123/
Pilots, Navigators & Flight Attendants
When you think of a commercial flight, the pilots and flight attendants are the primary crew
members, ensuring your journey is both safe and comfortable.
Pilots
Pilots are the skilled professionals responsible for operating commercial aircraft. Their
primary duty is to fly the plane safely from its point of origin to its destination. Airline
companies hire only those pilots who have the necessary licenses and meet a minimum
requirement of flight time experience. This ensures that only the most qualified individuals
are entrusted with the safety of passengers.
Navigators
Historically, navigators were an essential part of the flight crew. They operated radio and
navigation equipment, plotted the aircraft's course, calculated distances, and determined
the speed and altitude necessary to assist the pilot. However, with advancements in
technology, modern aircraft have phased out the role of navigators. Today, systems such
as GPS and advanced avionics provide pilots with real-time data and navigational
assistance, streamlining the process and enhancing safety.
Flight Attendants
Flight attendants are the unsung heroes of the sky, ensuring that passengers have a safe
and pleasant journey. They assist with proper seating, serve food and drinks, and manage
passenger safety during normal and emergency situations. Their role is crucial in
maintaining order and comfort in the cabin, making them an indispensable part of the flight
crew.
Together, pilots and flight attendants work seamlessly to provide passengers with a secure
and enjoyable flying experience. While technology continues to evolve, the human touch
and expertise of these professionals remain irreplaceable.
Ground Services
The aviation industry relies on a diverse range of professionals to ensure smooth
operations and passenger safety. Here’s a look at some of the crucial roles:
Passenger Service Agents
Passenger service agents, also known as airline ticket agents, are the friendly faces you
encounter at the departures counter. They handle ticket preparation, sales, and review,
compute fares, check travelers' identification, issue boarding passes, and check in
baggage for the cargo hold. Additionally, they provide travelers with essential information
and assistance.
Airside Operations Agents
Operations agents are the coordinators behind the scenes, ensuring seamless airport
activities. They communicate with flight arrival and departure staff, cargo handlers, ground
crews, and boarding and disembarkation representatives, making sure every aspect of the
flight runs smoothly.
Flight Dispatchers
Flight dispatchers play a critical role in flight safety. They organize flight information and
prepare comprehensive flight plans that include destination schedules, total distance,
expected fuel use, navigation details, weather forecasts, and alternate destinations.
Cargo Operations Teams
Cargo operations teams are responsible for the safe and secure transport of cargo. They
manage the movement of goods to and from warehouses, ensure all documentation is in
order, comply with regulations regarding maximum aircraft weights, and adhere to
dangerous goods regulations.
Aircraft Mechanics and Avionics Technicians
These professionals keep aircraft in top condition. Aircraft mechanics diagnose and fix
mechanical issues, perform routine maintenance, and conduct safety checks. Avionics
technicians handle the electronic systems, repairing, installing, and troubleshooting
avionic equipment to ensure everything functions correctly.
Security Agents
Security agents are crucial for maintaining safety and compliance. They inspect checked
and carry-on luggage, review travel documents and passports, and ensure passengers
adhere to laws for domestic and international travel. Typically, they are employed by the
airport rather than individual airlines.
Catering Services
Airline catering teams are vital to the in-flight experience. They are involved in menu
planning, coordination, material management, and the execution of catering services.
Ensuring that meals meet standards and are delivered on time is a key part of their role.
Commercial
While we discuss the operational landscape there is also a team that works behind the
scenes to ensure that the aircraft are occupied by the right mix of passengers and cargo so
that yield and profitability is maintained. The key functions are:
Revenue Management
In the airline industry, revenue management plays a crucial role by developing dynamic
pricing strategies and ensuring optimal seat allocation across fare classes. This function
utilizes advanced analytics and forecasting models to make strategic decisions,
maximizing revenue per available seat mile (RASM) while balancing load factors. By
responding to market demand, competition, and customer behavior, revenue
management teams optimize profitability on every flight.
Network Planning
The key responsibility of this team is to manage short term to mid-term scheduling and
Planning. They are also responsible for developing and integrating a network strategy,
aligning strategic goals for cross business scope, financial return and alliances. Looking at
charter opportunities within the context of a scheduled airline’s business to maximize
Revenue & Profits can also count as one of their responsibilities.
Sales & Marketing
This is usually the backbone of any airline’s business. Sales and Marketing are two distinct
functions but in many airlines these functions are synonymous or collaborate closely with
each other. The core of the Airline Sales team is generating sales for the airline product
through direct and indirect channels and across various segments through appropriate
sales strategies. The Marketing team provides the support in terms of the advertising,
marketing campaigns to promote the product by a mix of both the traditional and digital
means
Reservation Sales Agents
Reservation sales agents are responsible for selling seats on commercial flights to
customers over the phone and via the Internet. They quote ticket prices, manage electronic
transactions, provide flight and other travel information, and arrange seating.
Support Functions
In the aviation industry, several key support roles ensure smooth operations and
compliance with regulations. Here’s an overview of these essential functions:
Finance
The finance team is crucial in managing an airline's economic health. Their responsibilities
include ensuring that revenue is accurately accounted for, preventing revenue leakages,
and adhering to financial reporting standards and regulations. This team plays a vital role in
maintaining the financial stability and transparency of the airline.
Legal
Navigating the complex legislation governing the aviation industry is a primary
responsibility of the legal team. They handle regulatory compliance, manage legal risks,
and ensure that the airline operates within the bounds of national and international laws.
Their expertise helps the airline avoid legal pitfalls and maintain smooth operations.
Human Resources
The human resources team is the backbone of people management within an airline. They
oversee benefits and compensation, training and development, and compliance with
employee legislations. Ensuring that the workforce is well-managed, motivated, and
compliant with labor laws is essential for the airline's operational efficiency and employee
satisfaction.
Procurement
Procurement is a critical function that involves sourcing, acquiring, and managing the
goods, services, and resources necessary for the airline's operations. This includes
strategic planning, supplier relationship management, cost optimization, and risk
mitigation. The procurement team ensures the organization obtains the right products and
services at the right time, quality, and price, contributing to the overall efficiency and
effectiveness of the airline's operations.
Each of these support roles is integral to the success and sustainability of an airline,
ensuring that all aspects of the business are managed efficiently and in compliance with
industry standards and regulations.
Allied Careers
While these are the most commonly sought-after jobs in the aviation world, there are lot of
other industries that work in tandem with the aviation sector and provide career
opportunities such
Information Technology-
Technology is revolutionizing the aviation industry, bringing about significant
advancements and opportunities. In this dynamic sector, IT professionals, including
programmers, testing experts, and business analysts, play a crucial role. They work with a
variety of aviation-specific applications, from sophisticated flight management systems
and real-time passenger service platforms to predictive maintenance software and
advanced security systems. The synergy between technology and aviation not only
enhances operational efficiency and safety but also opens a world of opportunities for tech
professionals to innovate and shape the future of air travel. Let us look at a few metrics
that delve into the role of Information Technology in the aviation industry (5).
Legal Services-
While legal services cover general law, they also offer students the opportunity to
specialize in aviation law. This specialization allows legal professionals to work with the
various legislations and regulations that govern the aviation industry, addressing unique
legal challenges and ensuring compliance within this dynamic field.
Back-office/Business Process Outsourcing -
As airlines strive to meet growing customer demands, protect revenue, and enhance
customer experiences, they are heavily investing in contact centers and back-office
support. Careers in BPOs that manage airline processes offer a dynamic and rewarding
path, providing vital support to the aviation industry.
Airports -
Airports are the lifeblood of aviation, offering a wide range of career opportunities. From
managing customer experience to developing and maintaining infrastructure, working at
an airport allows you to be at the forefront of the aviation industry, ensuring smooth
operations and excellent service. Roles can include airport operations managers,
customer service agents, security personnel, and facilities maintenance. Additionally,
there are opportunities in airport planning, design, and construction, which are essential
for expanding and upgrading airport capabilities to handle increasing passenger and cargo
volumes.
Travel Management -
The travel industry operates in close partnership with aviation, making it an essential
component of the airline business. Careers in travel management include roles such as
travel agents, visa processing services, and tour operators. These positions are crucial for
facilitating travel and supporting the commercial success of airlines. Travel managers
coordinate and book flights, accommodation, and other travel arrangements, ensuring a
seamless travel experience for clients. They also play a key role in negotiating deals with
airlines and hotels, managing travel budgets, and providing customer service to travelers.
This sector is vital for promoting destinations and driving tourism, which directly benefits
the aviation industry.
Each of these roles offers a unique perspective and opportunity to contribute to the ever-
evolving world of aviation. Whether you’re interested in behind-the-scenes operations,
airport management, or travel facilitation, the aviation industry provides a variety of career
paths to explore.
What do you need to enter the aviation industry?
The airline industry offers a wide range of career opportunities, but it’s important for
aspiring professionals to understand what is expected of them. Here are key attributes and
qualifications to consider:
1. Good Communication Skills
-Language Proficiency - A strong command of English and the local language is essential.
Additionally, knowledge of a foreign language can be a significant advantage.
-Effective Communication - Both verbal and non-verbal communication skills are crucial
as most roles involve interacting with customers and stakeholders.
2. Soft Skills
-Customer Interaction - Since 95% of interactions in the airline industry are with
customers and stakeholders, soft skills such as empathy, patience, and professionalism
are vital.
-Continuous Learning -Experience will enhance your soft skills over time, but it’s
important to understand which skills matter most in the industry from the start.
3. Educational Qualifications
-General Education -A bachelor’s degree in any field is often preferred.
-Specialized Roles -For positions such as pilots, dispatchers, and engineers, a
background in science and math is typically required.
4. Physical Attributes
- Role-Specific Requirements -For roles like pilots and cabin crew, certain physical
attributes such as height, weight, and eyesight may be important due to safety and
operational standards.
5. Passion
- Industry Commitment -Having a genuine passion for aviation is crucial. Viewing the
industry as a serious career option, rather than a fallback, will help in long-term career
satisfaction and success.
6. Continuous Learning and Adaptability
- Lifelong Learning -The desire to continuously learn and adapt is essential in the dynamic
aviation industry.
- Hands-On Experience -Embrace every opportunity to gain experience, even if it involves
tasks that are below your initial expectations.
By focusing on these attributes and qualifications, students can better prepare themselves
for a successful and fulfilling career in the airline industry.
Due Diligence
While the Aviation Industry always welcomes enthusiastic people with open arms, it is
necessary to do due diligence before you decide to pursue any course or qualifications
that could be a steppingstone to the aviation world
1. Choice of Institute- Check their credentials and what their standing is. Go through
their website. Look for their affiliations and ensure that due diligence is performed
prior to signing up.
2. Course Fees- Compare the course fees amongst the options available and assess
if the course is likely to provide you with the value you seek. Contrarily there may be
institutes that charge on the higher side but provide quality courseware and training
3. Affiliation- Though it is not necessary, look for institutes that are certified by IATA,
ICAO, DGCA, NSDC, State Skill Missions or any credible certification body etc.
4. Choose the right course- Understand if your interest lies in a specific area of the
aviation industry and seek courses that teach you those skills. Quite a few students
tend to choose courses purely based on peer pressure or just because their friends
have decided to take a course. Your interest rather than your friends’ interest
should be a key driver
5. Placement Record- Look at the placement record of the institutions. Will they
provide placement assistance?
6. Choose a mentor- Look for any common friends, senior people in the industry to
understand about the industry, courses etc. and what you will gain by enrolling for
such courses. They can also provide you with the overall picture of the industry.
7. Leverage social media – Be an active part of professional social media platforms
like LinkedIn. Connect with Industry influencers, leaders, recruiters and highlight
the value you can bring to the table. Nurture your relationship over a period,
highlight your thought leadership in the industry and consciously avoid the pitfall of
seeking employment with your connection immediately on connecting with them. It
sends wrong signals.
The key to success in any industry is the passion with which you approach it, and the
aviation industry is no different. I would like to wish all students who wish to explore the
aviation industry the very best.
“Once you have tasted flight, you will forever walk the earth with your eyes
turned skyward, for there you have been, and there you will always long to
return.” – Leonardo da Vinci
Reference
1. https://www.business-standard.com/industry/news/domestic-and-international-air-
traffic-cross-pre-pandemic-peak-in-fy24-124040200937_1.html
2. https://www.statista.com/statistics/1469093/india-domestic-airlines-cargo-
carried/#:~:text=Cargo%20carried%20by%20domestic%20airlines%20in%20India%20FY%
202013%2D2023&text=During%20financial%20year%202023%2C%20the,as%20well%20a
s%20international%20flights.
3. https://theloadstar.com/indias-air-cargo-market-flying-as-volumes-hit-record-high/
4. https://economictimes.indiatimes.com/industry/transportation/airlines-/-aviation/budget-
2024-fm-sitharaman-proposes-measures-for-aviation-to-soar-
higher/articleshow/107317335.cms?from=mdr
5. https://worldmetrics.org/technology-in-airline-industry-statistics/
