PA induction exercise – Module 1

Exercise 1.1.1

Pl answer the following questions

1. What is the Vision of India Post?

2. Under which ministry of Government of India does out Department function?

Who heads our ministry?

3. Please state the name of the Secretary of Department of Post

4. List the members comprising the Postal Services Board

5. Please draw a rough sketch of the administrative setup from Directorate to

Postal circle
6. What is the total number of Post Offices in India? What percentage of them is
in rural India and urban India?

7. Of the total number of Post offices, how many are departmental and how
many are extra departmental?

8. What is the total employee strength of the department? How many of them
are departmental employees and how many are GrameenDaksevaks?

9. Please state the name of the offices that

a. supply stamps and stationery to Head Post office and where they are
situated
b. supply forms and registers to all POs

10. What is the average area served by each Post Office of India Post?
Exercise 1.1.2
Please answer the following questions
1. List the products and services offered by IndiaPost

2. What is the web address of IndiaPost website?

3. What is the objective of our citizen charter?

4. How does the customer track the disposal of his/her registered

letter/eMO/speedpost through IndiaPost site?
Exercise 1.2.1
Answer the following questions
1. Prepare a rough sketch showing the administrative setup from Circle office to
Post office

2. List out any three characteristics of our logo

3. In which year did our organization come into existence?

4. What is the name of the IT modernization project that is being implemented?

5. What is the objective of Project Arrow?

Exercise 1.3.1
Please answer the following questions
1. What is the purpose of maintaining attendance register?

2. What is a nominal roll and purpose of maintaining it?

3. Write the similarities and differences between a attendance register and

nominal roll.

4. What information does the notice of hours of business contain?

5. Why should you consult the memo or distribution of work?

6. What is the importance of book of postmarks? What is the role of PA of a
concerned branch?

7. What is the use of hand-to-hand receipt book?

Progress test 1.3.1

1. Which is the document to be referred to, to find out the limits of cash and
stamps to be maintained by Post Office?

2. What is the difference between order book and Postmaster’s order book?

3. What is the duty of the official when the Postmaster records an order in
the order book to carry out a task?

4. What action to be taken on an error entry recorded in the error book?

5. What does the ‘Due Mail List’ of DM&SL contain?

6. What action is taken on the complaint recorded by customer in

‘Complaints & Suggestions Book’
Part B - Name the records/documents
1. Kept in all Pos to take impressions of stamps/seals before use.

2. Issued by the Head of the division showing equitable distribution of work.

3. Maintained by all Post offices to record any irregularity.

4. Contains information about the time of receipt of mails.

5. Complaints are written in this book by the members of the public.

6. Shows the timings of all postal transactions

7. All officials should sign in this before commencing their duty.

8. Postmaster records the temporary changes in the work distribution.

9. Permanent record showing the remarks of higher authorities.

10. Cash /valuables are transferred after taking acknowledgment in this

record.

11. Shows the minimum/maximum cash/stamp balances to be held in each

Post office.

12. Should not retain more canvas bags than that fixed in this record.
Exercise 1.4.1
Answer the following questions
1. List the 10 departments of Post Office

2. Classify the departments as front and back office functions

3. What is the task of the Mails branch of PO?

4. What are the tasks performed by treasury branch?

5. List the functions of Money order branch

Exercise 1.5.1
Answer the following questions
1. List the stamps and seals used in POs and state their use

2. What is the use of letter boxes? Which is the document that shows the letter
boxes planted in various places of the town? What other information does this
document contain?

3. How does the renting of a Post box help a customer?

4. What is the use of electronic weighing scale in Post office?

5. What is the advantage of using franking machine?

Exercise 1.6.1
Answer the following questions
1. What is the use of PO Guide Part I? Why is it referred to?

2. State a very brief overview of Postal Manual Volume VI Part I

3. Please state the utility of PO SB Manual Volume II

4. How do you obtain the softcopy of the manuals?

5. When do we refer Postal Manual Volume III?

 Exercise 1.7.1
Answer the following questions
1 How many classes of ordinary mails
do we offer to the customers

2 Name the first class mails 1

3
3 What is the difference between first
class and second class mail?

4 Under which service of PO, people

can send their goods from one place
to another?

5 Under which services of PO, people

can transfer money 1

2
 Exercise 1.7.2
Answer the following questions
1 Name the premium services available in our
Department?

2 Which premium service is convenient to send

urgent applications by post?

3 Which premium service is convenient to send

urgent goods from one place to another?

4 What is the advantage of greetings post to the

customers, when compared to ordinary greetings
cards sold in the market?
5 For fast transmission of money what
arrangements do we have?

6 What is the name of service in which customers

can advertise through Post?

7 What is the name of service offered to the bulk

mailers to send their mails quickly?

8 Which premium service is convenient and

cheaper to send bills, financial statements ?

9 For faster modes of communication of

information what premium services are
available?
10 What is the name of service through which billers
can have their bills collected through Post office
and amount on bill paid back quickly?
Exercise 1.7.3
State the salient features of the following :
Inland Letter Card:

Book packet:

NBMS:

Direct Post :

e Post:

Express Parcel Post :

Logistics post :

Business post :

Retail post :

Media post :
eMO :

WUMT:

Money Gram service :

 PROGRESS TEST
0.1-OVERVIEW- OUR SERVICES & PRODUCTS
Basically we divide our services into five categories:-
1. Mail services
2. Financial services
3. Premium services
4. Retail services
5. Philately

Q.1- Under which of above categories, Registration service comes? Define

Registration, Insurance & VP services.

Q.2- Write any Four services that come under Financial services. Define MO & IPO
service.
Savings Schemes
PLU/RPLI
Money Remittance
IPO
Q.3- Write any ten services/products that come under Premium Services/products.
Speed Post, Experss Parcel, Business Parcel, Business Post, Media Post, Logistic Post,
Greeting Post, ePost, COD, e-Payment

Q.4- Name any three Tie up services & the concerns the names with whom we have
tie ups.
WUMT, MMTS, Railways Ticket Booking ((PRS),

Q.5- What is meant by Philately? Write in 2 sentences.

Hobby of collection of stamps which is known as king of hobbies.
 Q.6 Answer the following

1 How many members are there in Postal 6

Service Board ? What are their designations?
Anantha Narayana
Nanda
2 How many Postal Circles are there in our 23
country?
3 What is the main function of Postal Stores Supply of forms and
Depot? stationeries to offices
4 What is the main function of Circle Supply of stamps to
Stamps Depot? Head Office
5 Mention three levels of Post offices. First 1. Head Post Office
one is furnished

2. Sub Office

3. Branch office

Q.7 Answer the following

Draw complete lists of services/ products of our Department under the three different
heads:

Basic Premium & retail Financial

services services services

SB, RD, TD,

MIS, SCSS, SSA,
Ordinary
PPF, NSC, KVP
Mails
Registered PLI/RPLI
Mails

Insurance Money
Articles Remittance (MO,
eMO, iMO, MMTS,
VP Service
IFS)
Sale of FRB ECS