OnVUE Candidate Technical Requirements

Corporate Networking Personnel should continue to page 4 for

Advanced Networking Requirements.

Pearson strongly recommends using equipment that meets or exceeds

the Recommended Specifications. The minimum requirements will change
periodically based on the needs of our exam sponsors.

REQUIREMENT SPECIFICATIONS

Windows 11 and 10 (64-bit) – (excluding ‘S Mode’)

macOS 12 and above – (excluding beta versions)
Note: macOS, starting with Mojave, now requires permission
from the user to allow any hardware access to
an application, which includes OnVUE (proctorapp).
Candidates should be prompted to allow this
Operating application.
System
Note: Windows Operating Systems must pass Genuine
Windows Validation.
Unsupported operating systems:
• Windows 8/8.1, Windows 7, Windows Vista, and
Windows
• Linux/Unix and Chrome based Operating Systems

Corporate firewalls should be avoided as they often cause

this delivery method to fail.
VPNs and proxies should not be used.
Firewall
We recommend testing on a personal computer. Work
computers generally have more restrictions that may prevent
successful delivery.

Required: OS specified Minimum RAM

RAM
Recommended: 4 GB RAM or more

Property of Pearson VUE v.24.8.1 / August 2024 OnVUE Candidate Tech Requirements 1
Copyright © 2019-2024 Pearson Education, Inc., or its affiliate(s). All rights reserved.
OnVUE Candidate Technical Requirements

REQUIREMENT SPECIFICATIONS

Minimum Resolution: 1024 x 768 in 16-bit color.

Recommended Resolution: 1920 x 1080 or higher
in 32-bit color.
Display If using an external monitor, you must close your laptop and
use an external keyboard, mouse, and webcam.
Multiple monitors are forbidden.
Touch screens are strictly forbidden.

The newest versions of Microsoft Edge, Safari, Chrome, and

Internet
Firefox, for web registrations or downloading the secure
browsers
browser.

For optimal performance, a reliable and stable connection

speed of 12 Mbps down and 3 Mbps up is required.
Internet We recommend testing on a wired network as opposed to
connection a wireless network.
If testing from home, ask others within the household to avoid
internet use during your exam session.

The webcam may be internal or external. The webcam must be

forward-facing and at eye level to ensure your head and
shoulders are visible within the webcam. The webcam must
remain in front of you and cannot be placed at an angle.
Webcam filters are not allowed (for example, Apple’s
‘Reactions’).

Webcam Webcam must have a minimum resolution of

640x480 @ 10 fps.
Note: Mobile phones are strictly prohibited as a webcam
for exam delivery.
Note: Mac OS users may need to allow OnVUE within their
System Preferences: Security & Privacy: Privacy
settings for camera.

2 OnVUE Candidate Tech Requirements Property of Pearson VUE

 OnVUE Candidate Technical Requirements

REQUIREMENT SPECIFICATIONS

Verify the audio and microphone are not muted.

Headphones and headsets (wired or Bluetooth) are not allowed
Sound and unless explicitly approved by your test sponsor.
microphone Note: Mac OS users may need to allow OnVUE within their
System Preferences: Security & Privacy: Privacy
settings for microphone.

Browser Internet Cookies must be enabled.

settings

All tablets are strictly prohibited, unless they have a physical

Device keyboard and meet the operating system requirements
mentioned earlier.

Make sure you are connected to a power source before starting

Power
your exam to avoid draining your battery during the exam.

You may have the option to use your mobile phone to complete
the check-in process. The mobile must meet the following
requirements:
• Android (11+, Chrome) or IOS (15+, Safari) operating
systems
• A functioning camera with a stable internet connection
Mobile phone (mobile phone is only used for completing admission
steps, and must not be used during the exam)
A mobile phone is used only for completing admission steps
and must not be used during the exam. After completing the
check-in steps, please place the mobile phone where it is not
accessible to you during the exam. As a reminder, phones are a
prohibited item and should not be within your reach or visible
to you while sitting in front of your computer.

Property of Pearson VUE OnVUE Candidate Tech Requirements 3

OnVUE Candidate Technical Requirements

Mac special note

Note
Starting with Mojave, Mac OS users are required to grant
permission to applications that need hardware access, which
includes OnVUE. Candidates should be prompted to allow this
application.

If candidates deny OnVUE the first time, they will not be prompted again and
must manually grant permission through System Preferences. In System
Preferences, they must allow OnVUE within the Security & Privacy: Privacy
settings for Microphone and Camera. Additionally, OnVUE may require
permission for Automation and Input Monitoring.
These technical requirements apply to any candidate taking an exam from
their office or a location with a network administrator who controls
the hardware, delivery software, network configurations (firewalls, etc.), or
a combination of these variables that will impact the exam experience.

Note
Most candidates will not be required to make any changes
to successfully take Online Proctored exams.

OnVUE advanced technical requirements for

the networking professional
This information below describes a full set of technical requirements and
configuration settings necessary for delivering Online Proctored exams
using OnVUE and Pearson VUE Browser Lock or Pearson ITS Secure Browser.
The configuration settings and technical requirements described
are targeted at an audience of mid to higher level technical skill.
These configuration settings and requirements should only be implemented
if you are confident that you understand and can implement these settings
and configuration changes. If you do not understand these configuration
settings and requirements DO NOT make changes without first consulting
with a Technology Professional.

4 OnVUE Candidate Tech Requirements Property of Pearson VUE

 OnVUE Candidate Technical Requirements

Required configurations
• Recommended: Ensure any security software will not block execution
of JavaScript.
• The following URLs may need to be added as trusted sites under
Internet Settings. This can be done by going to the Control Panel |
Internet Options | Security tab. Select Trusted Sites. Click the Sites
button and add the following items to the list of websites. You may
need to deselect the Require server verification (https:) for all sites
in this zone option.
o https://*.pearson.com
o https://*.pearsonvue.com
o https://*.proctorcam.com
o https://*.programworkshop.com
o https://*.programworkshop2.com
o https://*.starttest.com
o https://*.starttest2.com
o https://*.startpractice.com
o https://*.gettesting.com
o https://*.verifyreadiness.com
o https://*.twilio.com
o https://*.pvue2.com
o https://*.ably.io
o https://*.ably-realtime.com
o https://*.wowza.com
o https://*.onvue.com

Warning
Sometimes it works better on certain systems if you add them
in one of these fashions:
1. https://starttest.com
2. *.starttest.com*
3. *.programworkshop.com*

Property of Pearson VUE OnVUE Candidate Tech Requirements 5

OnVUE Candidate Technical Requirements

Network and domain level configuration settings

This section describes the configuration settings necessary on the LAN / WAN
used for IBT Exam Delivery. A moderate to high level of technical skill may
be necessary to comply with these settings. DO NOT make changes that
you do not understand without first consulting a Technology Professional.
• Pearson Strongly Recommends using a wired network rather than
a wireless network, as it provides better exam delivery performance.
• Pearson Strongly Recommends avoiding network configurations
involving Advanced Firewall Security Configurations, and other
network security measures such as but not limited to Packet Filtering
or Packet Inspection. These advanced security configurations are
known to cause moderate to severe degradation in exam delivery
performance.
• Pearson prohibits the use of VPNs and Proxy servers during exam
delivery.
• For Pearson exams Port 80 (HTTP), Port 443 (HTTPS), and Port 1935
(video streaming) must have sustained continuous connections. Traffic
on these ports should be completely unrestricted.

Troubleshooting tips for system administrators

If you are having a problem with our secure browser, Pearson VUE Browser
Lock, please note the following:
• Browser Lock is intended to prevent software from running, such as
Photoshop or other screen capture software, screen sharing, or
mirroring software, and it prevents key shortcuts that would allow you
to switch applications or use software that is not allowed during your
exam.
• Most software can be shut down on a Microsoft Windows computer on
the Task Manager | Processes tab, but some might be located under
Task Manager | Services. Browser Lock is also designed to let
accessibility software such as screen readers or magnification software
run with an accommodation.
If your employees are encountering problems with our secure browser, or if
your employees are experiencing issues with an application, please fill out
the Corporate Network Application Requests form.

6 OnVUE Candidate Tech Requirements Property of Pearson VUE