Credit Cards Terms and Conditions – Branch of Emirates NBD KSA

Subject to the approval of the Emirates NBD KSA (hereinafter referred to as the 2.6 The Cardholder must read, understand and agree to the terms and conditions of
“Bank”) to issue and provide the credit card (to the “Cardholder” as defined below) the benefits offered by the financial payment companies; as they may change
under an application submitted by the Cardholder; the Cardholder hereby agrees to from time to time. The Bank is entitled – at its sole discretion – to change and/or
these Terms and Conditions as well as any terms and conditions - if any - set out in the cancel the features and benefits offered by the Bank, including but not limited to
filled-out credit card application form and/or the approval letter and any other relevant the benefits offered by the financial payment companies (Visa). Benefits can be
document (hereinafter collectively referred to as “Terms and Conditions” or “Credit viewed through the Bank’s website.
Card Agreement Credit”). The Cardholder hereby agrees and acknowledges that he has 2.7 The Cardholder must read, understand and agree to the terms and conditions of
viewed and agreed to these Terms and Conditions as well as the Bank’s General Terms benefits offered by the financial payment companies; as they may change from
and Conditions; and that is in regards to accounts and banking services; and all such time to time.
Terms and Conditions will be read in conjunction with each other where applicable.
3. Card Validity and Renewal Period:
Emirates NBD KSA “Bank” offers the credit card product “Card”, in accordance with the The Card’s validity period is (five calendar years) and the Bank indicates the Card’s
following terms and conditions: expiry date by printing it on the Card at the time of its issuance. The Card will be
automatically renewed after its expiry for a maximum period of (five calendar years)
1. Definitions: starting from the Card’s expiry date, unless the Bank decides – at its sole discretion –
In these Terms and Conditions, the following terms will have the meanings specified not to renew it for any reason it deems appropriate, or the Cardholder does not notify
before each of them, unless the context requires otherwise: the Bank via one of the verified means of communication that he does not wish to
Credit Card Agreement: It is a credit card agreement between the Bank and the renew the Card at least (30) days before the Card’s expiry date.
Cardholder.
Bank: Emirates NBD KSA and its successors and legal assignees. 4. Card’s Usage:
Client/Cardholder: He is the person who applies for a credit card from the Bank, and is 4.1 After issuing the card, the Bank delivers it to the Cardholder, and the Cardholder
committed to pay all the liabilities resulting from the card’s issuance, and is considered may collect it from one of the Bank’s branches or request it to be sent to the
the Primary Cardholder. The Card is issued in the Cardholder’s name and/or in the national address indicated in his application. The Cardholder will be responsible
name of any person authorized by the Cardholder at his request, and the Cardholder for verifying the correctness of the address data set out in the Card Issuance
can be a natural person or a legal entity. Application, and will be solely responsible for the inaccuracy of such data.
Primary Cardholder: The person who applies for the Card from the Bank and opens 4.2 The Cardholder must not allow any other person to use it, and must maintain the
the Card Account in his name. He is responsible for all the cards issued in the account, Card and not disclose its password, and he will solely bear any liabilities arising for
including, for example, supplementary cards. its disclosure.
Supplementary Cardholder: Any person to whom the Bank issues a supplementary 4.3 The Cardholder must activate the Card upon receiving it, which will be done by the
card at the Primary Cardholder’s request. verified means of communication approved and determined by the Bank from time
Card Account: It is an account separate from the Cardholder’s other accounts in the to time. The Bank is entitled – at its sole discretion – to contact the Cardholder on
Bank, where the account will be charged with the details of the transactions made by the numbers registered at the Bank and provided by the Cardholder; in order to
the Card and the other restrictions related to the Card’s fees and/or amounts. enable the Cardholder to activate his Card. The Cardholder’s call to the Bank or
Account Statement: A statement sent by the Bank to the Primary Cardholder the Bank’s call to the Cardholder to activate the Card will be deemed as proof of
stating the details of the current balance, the due amounts arising from the Card its receipt, and constitute as binding and conclusive evidence of the Cardholder’s
transactions charged to the Card Account, and all the amounts due by the Primary and receipt and possession of the Card and his acceptance of these Terms and
Supplementary Cardholder, if any, in favor of the Bank. Conditions, and the product’s terms and conditions on the Bank’s website.
Credit Limit: The maximum ceiling of the amount provided by the Bank for the 4.4 The Cardholder is the only one permitted to use the Card, and such use is subject to
Cardholder to obtain goods, services or cash withdrawals, in accordance with these these Terms and Conditions, and any other conditions and documents concerned
Terms and Conditions and the terms of the Credit Card Agreement. with these Terms.
Card Transaction(s): Any transaction performed using the Card such as: cash 4.5 The Cardholder agrees to calculate all the transactions in Saudi Riyals and any
withdrawal, POS purchases, online purchases (Card-Present and Card-Not-Present transaction amount in a currency other than Saudi Riyal will be converted into
(CNP) Transactions), and payment of fees, such as bank fees/service fees. Saudi Riyals at the exchange rate determined by the Bank; and that is on the
Cash Withdrawal/Cash Advance: A cash withdrawal transaction is performed by date when the relevant transaction amount is debited from the Card Account.
the Credit Cardholder using the Card, and the Cardholder will be considered to have Currency conversion fees may be imposed on this transaction (in addition to the
received the cash advance in the following cases: transactions made in Saudi Riyals from outside the Kingdom).
> Withdrawing cash from an ATM. 4.6 The Cardholder undertakes not to use the Card for any illegal purposes, including
> Withdrawing cash from any other source. the purchase of goods or services prohibited by the Saudi laws. If the Cardholder
> Performing a remittance transaction. violates any of these matters, the Bank will be entitled to cancel the Card and any
> Any other form of cash withdrawal as determined by the Card Issuer. other supplementary cards; provided that the Cardholder pays the due amounts
Verified/Guaranteed Means of Communication: Registered mail, manual delivery, directly.
shipping, SMS, or any other registered electronic means that can be verified, proven 4.7 The Cardholder assumes all the liabilities arising from his online purchase
and recovered. transactions, and if the website requests a security code to withdraw the
Due Date: The date on which all the due amounts from the Cardholder are payable. transaction amount from the Card, a One-Time Password (OTP) will be sent to the
Annual Percentage Rate (APR): The total cost of credit extended to the Cardholder mobile number registered in the Card Account.
under a credit agreement, and it reflected by the annual commission rate divided by 4.8 The Bank will not be responsible under any circumstances for the vendor’s refusal
the basic amount or the total extended credit (representing the total amount owed by of the credit card in purchasing goods and services provided by the vendors or
the Cardholder). service providers. Any complaint or claim against the vendor or service provider
Co-Branded Credit Card: It is the result of a mutual partnership between the Bank will not exempt the Cardholder from any liability to the Bank under this Agreement.
(Credit Card Issuer) and the partner, resulting in a credit card that provides brand 4.9 The Bank will not bear any responsibility or obligation towards the Cardholder
benefits to the Cardholder. if the specifications of the goods or purchases are different from what has been
Optional Benefits: Benefits and services that are not part of the Credit Card’s contracted between the Cardholder and the vendor.
basic benefits or services, and require the Cardholder to pay additional fees and/or
commission to obtain them. 5. Card Credit Limit:
5.1 The Bank determines the credit limit based on its credit criteria, while taking
2. Card Issuance: into account the instructions issued by the Saudi Central Bank in this regard. The
2.1 To apply for the issuance of the card, the Applicant must be eighteen years old Cardholder must strictly abide by that limit, and the Cardholder can submit an
according to the Hijri calendar. As an exception to this requirement, the Bank application to review the credit limit at any time.
may issue a supplementary card, while taking into account the provisions of the 5.2 The Bank is entitled to reduce the credit limit at any time without consulting the
supplementary cards below. Cardholder; provided that the Cardholder has been notified. As for increasing the
2.2 The card issuance application is based on an assessment of the Applicant’s credit limit, the Bank will not increase the credit card limit until after receiving
financial capacity in meeting the full requirements of the Card Agreement; in line a documented request from the Primary Cardholder, in accordance with the
with the Bank’s credit policy and risk management strategy. controls and instructions issued by the Central Bank in this regard. The Primary
2.3 The Bank is entitled to reject the application for issuing a new, replacement or Cardholder’s prior approval will be documented in his credit portfolio.
supplementary card, and if the Card’s issuance is rejected for a new or previous 5.3 The Bank is entitled – at its discretion – to approve the Cardholder’s transactions
applicant, the Bank must state the reasons for the rejection using a verified means with his credit card, which result in exceeding the Cardholder’s credit limit, and the
of communication within one week from issuing the rejection decision. Bank’s approval of the transactions exceeding the credit limit will be considered
2.4 The Card will remain the private property of the Bank at all times, and the as a temporary approval and will not prejudice the Bank’s rights arising under this
Cardholder undertakes to return it to the Bank immediately at the Bank’s request. Agreement. The Bank’s temporary approval must not be interpreted in any way as
2.5 The Bank is entitled to change the Card’s designs and schemes at any time without granting a new credit limit or a permanent increase in the Cardholder’s credit limit.
prior notice to the Cardholder. In this case, the Cardholder will be committed to pay back the amount exceeding
 the credit limit; along with the minimum due amount charged to his credit card the Card Account with any withdrawal or transfer amounts made using the
account, and that is on the monthly payment due date card, whether it was used with or without the Cardholder’s knowledge (unless
the Cardholder notifies the Bank that the card has been stolen or lost).
6.Supplementary Cards and Replacement Cards: ‌ . The Bank will not be held liable for any loss or damage arising directly or
B
6.1 The Bank may issue a supplementary card under the Primary Cardholder’s indirectly from any deficiency or malfunction in the Card or ATM; due to
account for a specific individual (Supplementary Cardholder), and that is under an a mistake committed by the Cardholder or third parties, the temporary
application submitted by the Primary Cardholder, and the Bank is free to accept or insufficient balance in such machines, or any other cause beyond the Bank’s
reject such application. If the Bank rejects the issuance of the supplementary card, control, unless it is due to the Bank’s negligence or misuse.
it must state the reasons for the rejection using a verified means of communication
within one week from issuing the rejection decision. 9. Cheque Request Service:
6.2 The Primary Cardholder may apply for a supplementary card through various 9.1 Cheque Request Service is a service that allows the Cardholder to benefit from a
channels including but not limited to, online banking, telephone banking, and certified cheque deducted from the Cardholder's available credit limit. The cheque
the Bank’s call to the Cardholder to commence with the supplementary card can be addressed to the Cardholder, another individual or a vendor.
application. 9.2 The amount of a certified cheque addressed to a vendor is deducted from the
6.3 In all cases, the Primary Cardholder will be responsible for the financial charges, credit card’s available credit limit; however, in regards to the cheques addressed
the service fees, and the expenses and costs incurred by the Supplementary to another cardholder or individuals, the amount is limited to the maximum credit
Cardholder when using his Card, and will be responsible for all the transactions; limit allowed in accordance with the regulatory requirements.
as such transactions will be charged to the Primary Cardholder’s account. The 9.3 The Cardholder may select one of the available cheque request service programs,
Supplementary Cards’ usage will be subject to the terms and conditions provided such as Installment Plan, Interest Rate, Term (if applicable) etc. as clarified by the
to the Primary Cardholder, and they will not be treated as standalone cards for the Bank from time to time.
account’s purposes. The Bank will collect an issuance fee for each supplementary 9.4 The Bank retains the right to reject the Cheque Request Service Request or limit
card, and the Supplementary Card’s credit limit will be within the Primary Card’s the amount that can be availed, and the Bank may change or cancel the service at
credit limit. its discretion.
6.4 The Supplementary Card is affiliated to the Primary Card in terms of cancellation,
renewal, suspension, and other matters, but not vice versa, i.e. the cancellation, 10. Card Account:
renewal or suspension of the Supplementary Card will not have any impact on the 10.1 The Bank maintains an account in the Cardholder’s name pertaining to the
Primary Card. Card, i.e. “Card Account”, which charges the value of the goods purchases, the
6.5 The Bank may issue a Replacement Card to the Cardholder with a new validity services, the cash advances, in addition to all the fees and expenses arising from
period in the following cases: the Card’s use (Card Transactions), and any other liabilities of the Cardholder
A. If the Card is reported missing, stolen or damaged. arising under these Terms and Conditions, and any losses incurred by the Bank
B. The Card is suspended due to suspected fraud or a suspicious transaction. due to the use of the Card or Card Number.
C. If the Card’s original validity period has expired and the Replacement Card is of the 10.2 The value of all the card transactions will be charged to the card account in the
same type as the re-issued credit card. account’s currency as notified by the Bank. As for any card transactions made
D. Any other technical reasons, including technical updates and system upgrades. in a currency other than the account’s currency, they will be charged to the
E. If the account is not defaulting. Card Account after converting them to the account’s currency, and that is at the
F. If the co-branded card, the co-op card or the card allocated to a specific exchange rate determined by the Bank from time to time at the charge time.
vendor is terminated, and a replacement card is issued in accordance with the 10.3 The Bank issues a monthly account statement and sends it to the Cardholder
original card agreement between the Bank and the Cardholder. using any verified means of communication at least three weeks prior to the due
G. If new or updated requirements or controls are issued. date. The Cardholder will be notified by a SMS sent to the number registered at
6.6 The Cardholder is entitled to accept or reject the Replacement Card within (14) the Bank containing a summary of the account statement.
calendar days of his notification, and is considered to have agreed to the issuance 10.4 The Bank is entitled not to send paper statements if the Cardholder agrees to
of the Replacement Card if he does not object to it within the mentioned period, or receive them electronically; however, if the Cardholder wishes to obtain a paper
if he activates the Replacement Card. statement, he will be committed to print the paper statement via the website/
6.7 The Replacement Card is treated the same as the re-issued credit card, including app, or call the customer service center.
the card type, the usage terms and conditions, and the label type. 10.5 The Cardholder is responsible for examining and reviewing the account
6.8 Any fees and charges on the original card will fully apply to the Replacement statement, and immediately notifies the Bank of any objection within (30)
Card, unless the Replacement Card is issued at the Cardholder’s request; in order calendar days from the account statement issuance date. If the Cardholder does
to upgrade his card to a higher tier with additional benefits, special terms and not file any objection to the Bank within this period, the account statement will
conditions, and a price and fees specific to this higher tier. be considered final and conclusive for all the amounts due by the Cardholder
pertaining to the Card and the Card Account.
7. Inactive, Unclaimed, and Abandoned Credit Cards:
7. The Cardholder understands and approves the credit card account treatment 11. Disputed Transactions:
method, the ratings, and the time periods specified for the credit card account and 11.1 If the Cardholder wishes to dispute a transaction (Account Statement Error
the unclaimed credit amounts (exceeding the credit limit) as follows: / Dispute) as stated in the Card Account Statement, he will notify the Bank in
7.2 The Card Account will be considered active if a period of no more than (24) writing and the notice must meet the following criteria:
months has elapsed since the last debit transaction, for example but not limited to ‌A. The Bank must receive the notice within a period not exceeding (30) calendar
(purchase, cash withdrawal, e-commerce transactions) made by the Cardholder or days from the Bank’s issuance of the relevant account statement.
his authorized deputy through any approved banking channel. B. The notice must enable the Bank to determine the Cardholder’s name and
7.3 The Card Account will be considered inactive if a period of more than (24) months account number, and provide a statement – as best as possible – explaining
has elapsed since the last debit transaction, for example but not limited to the reason behind the Cardholder’s belief that there was an error in the
(purchase, cash withdrawal, e-commerce transactions) made by the Cardholder or account statement, the nature of such error, and the transaction details,
his authorized deputy through any approved banking channel. including the date and amount pertaining to the error.
7.4 The Card Account will be considered unclaimed if a period of more than (60) months C. The Bank assumes no responsibility for the disputed transactions, if the
– including the inactive period – has elapsed since the last debit transaction, for Cardholder proves the presence of fraud and refuses to provide the relevant
example but not limited to (purchase, cash withdrawal, e-commerce transactions) documents.
made by the Cardholder or his authorized deputy through any approved banking D. The Bank will be responsible for the transactions that occur after the
channel; and the Bank was unable to reach the Cardholder and exhausted all the Cardholder informs the Bank via telephone banking of the Card’s loss or theft.
means to contact him. 11.2 “Statement Error/Dispute” represents any transaction charged to a credit card
7.5 The Card Account will be considered abandoned if a period of more than account resulting in an error in the general balance, and the account statement
(180) months – including the previous phases – has elapsed since the last errors include the following:
debit transaction, for example but not limited to (purchase, cash withdrawal, ‌A. An unauthorized usage transaction that is not executed by the Cardholder or
e-commerce transactions) made by the Cardholder or his authorized deputy the authorized person.
through any approved banking channel. B. A transaction for which the Cardholder is requested to provide additional
clarification and includes authenticated documents.
8. Cash Withdrawal:
C. The Bank’s failure to add a credit transaction amount or another amount
8.1 The Bank is entitled to allow the Cardholder to use the Card to conduct cash
deposited in the Cardholder’s account.
withdrawal transactions, and that is by using the Card at any ATM belonging to
D. A miscalculation made by the Bank, whereby the fees are less or higher than
the Bank’s branch or any other bank or financial institution through whoever
what is due, including the imposition of fees or penalty charges inconsistent
provides such cash withdrawal. This is done within the range of the maximum cash
with the Terms and the Agreement.
withdrawal limit within the credit card limit, which is currently set at (30%) of the
E. The Bank’s failure to send a monthly account statement to the Cardholder
credit card limit.
using any verified means of communication.
8.2 The financial charges indicated and specified in the Financial Charges Table are
F. Any other errors associated with the Cardholder's transactions.
applied according to the latest updates posted on the Bank’s website. The Bank
11.3 The Cardholder must exercise caution to prevent Card loss or theft. He must
will apply such charges to the cash withdrawals calculated on a daily basis for each
also ensure that the Personal Identification Number (PIN) cannot be discovered
cash withdrawal transaction starting from its date up until its full payment.
by anyone (including but not limited to family members, relatives and/or
8.3 The Cardholder acknowledges and agrees that the cash withdrawal fees are
employees), and he must not disclose it.
applied to each cash withdrawal transaction and/or to the amount of each cash
11.4 If the Card is lost or stolen or the PIN is disclosed to any person, the Cardholder
withdrawal transaction. The Bank retains the right to amend an amount and/or
must immediately report the said loss, theft, or disclosure to the Bank while
percentage of the cash withdrawal fee from time to time; provided that it notifies
stating the details, and that is by calling the telephone numbers designated by
the Cardholder through the Bank’s Fees and Charges Table updated on the website
the Bank from time to time. The Cardholder must also state the Card numbers
and/or through any other means of communication at the Bank's discretion.
details, along with filing a report at the police in the country where the loss, theft
8.4 When the Cardholder uses his card at ATMs, the following additional terms and
or disclosure occurred.
conditions will apply:
11.5 After the Bank receives the report on the Card’s loss or theft, the Bank will
‌A. The Cardholder will assume full responsibility for all transactions made using
suspend the reported card, and the Cardholder will not assume any further
the card at any ATM that accepts such card. Therefore, the Bank will charge
responsibility after the report’s submission; provided that the Cardholder has
 reported in good faith and has exerted all the necessary care and effort to position pertaining to his default with the Saudi Credit Bureau (SIMAH), which is
maintain the Card, unless it is proven to the Bank that the Cardholder’s action circulated among all the banks operating in the Kingdom of Saudi Arabia, without
was done in bad faith. If the Card is found, the Cardholder must report the matter having the Bank assume any responsibility; and that is if the Cardholder does not
to the Bank and the police, and immediately hand over the found card to any pay the Card’s due amounts within a period of (90) calendar days from the due
of the Bank's branches in the Kingdom of Saudi Arabia for destruction. The date.
Cardholder must not attempt to use the card. 12.11The Bank will update the Cardholder’s credit history when paying the defaulted
11.6 If the Card is used in an irregular manner, the Cardholder’s liability will be amounts in accordance with the Bank's policy; noting that updating the data
determined as follows: does not mean in any way amending the Cardholder’s credit history, but rather
‌A. If the Card is stolen or lost, the Cardholder’s liability must not exceed the updating the Cardholder’s credit history and reporting the payment transaction
amounts of transactions made before reporting the theft or loss to the Bank, to the Bank and the Saudi Credit Bureau (SIMAH).
and the amount must not exceed the credit card limit or the total amount of 12.12The Cardholder acknowledges his acceptance to authorize the Bank; in order to
irregular transactions recorded in the Card Account, whichever is less. deduct - without any prior notice - any due amounts from the Cardholder from
B. The Cardholder will not assume any responsibilities or costs resulting from any existing amounts held in any of the Cardholder’s accounts at the Bank. The
such transactions, unless the Bank has provided the Cardholder with methods Bank will be entitled to use and maintain any of the Cardholder’s guarantees,
to report the Card’s theft or loss; along with clarifying the maximum possible including assets, items of value or sums of money deposited at the Bank; in
limits of his liability for such transactions. order to pay the Cardholder's indebtedness, without the need for prior notice to
C. The Cardholder will not assume any responsibility for such transactions after the Cardholder. Furthermore, the Bank will be entitled to deduct any balance in
reporting the Card’s loss or theft to the Bank; provided that the following any current or savings account, or term deposit, or any other amounts held by
conditions are met: the Bank, in line with the collection controls and procedures for the individual
C.1 The Cardholder reports the Card’s loss or theft – without any delay – to clients.
the Bank by phone.
C. 2 The Bank does not receive the loss or theft report as a result of its 13. Credit Card Installment Plan:
negligence or delay. 13.1 The Credit Card Instalment Plan enables the Cardholder to use the available
C. 3 The Cardholder takes precautionary measures to maintain the Card and credit limit to purchase goods and services using his credit card and pay the
protect it from the risks of theft or irregular use. amount of purchases in equal monthly installments, in accordance with the
D. If the dispute concerns a suspected fraud or an actual fraud (such as Plan’s detailed clauses and conditions available on the Bank’s website.
a counterfeit card, data replication, and others), the Bank must cancel the 13.2 The Plan’s conditions involve the goods and services provided by the concerned
transaction and deposit it into the Card Account. vendors, the duration and conditions for each vendor, commodity or service;
11.7 When the Cardholder reports irregular transactions, the Bank will conduct the as the eligibility criteria are determined by the Bank from time to time, while
necessary investigation; in order to specify the responsibilities and liabilities. notifying the Cardholder accordingly.
The Cardholder must provide all the required information and documents to 13.3 The Bank retains the right to approve the Credit Card Instalment Plan
assist in the investigations. transaction; provided that the transaction amount does not exceed the credit
11.8 The Bank may, in its sole discretion, approve the issuance of a replacement limit available to the Cardholder, and that the credit card meets the rules and
card for any lost or stolen card, which will be issued under the same terms and regulations imposed by the Bank at the time of the transaction. The Bank is
conditions as the original card or as amended from time to time. The Bank retains entitled to reject any transaction made by the Cardholder for the Installment
the right to charge a replacement fee / administrative fee to the Cardholder’s Plan without providing any reasons.
account and inform the Cardholder accordingly. 13.4 Monthly installment amounts are billed to the Credit Cardholder starting from
11.9 If it is proven later on that the Cardholder’s disputed transaction originated the account statement date that immediately follows the purchase date and
from the Cardholder, the Bank retains the right to impose financial charges on every month thereafter, until the amounts are paid with the total plan price.
the Card Account and charge the Cardholder with the original amount plus the 13.5 When the Cardholder makes purchases under the Plan, the minimum due
financial charges incurred from the transaction date. amount on the account statement will be the sum of the monthly plan
installments plus the pending transactions, multiplied by the required payment
12. Card Transaction Payment: percentage determined by the Bank and notified to the Credit Cardholder, plus
12.1 All the Cardholder’s liabilities arising from the Card’s issuance or use will be due any additional amounts exceeding the credit limit and all the amounts that are
on the date when the Bank sends the account statement; as the Cardholder will overdue (if any).
be committed to pay the full balance amount or the minimum monthly amount 13.6 If the Credit Cardholder pays less than the minimum due amount on the due
to be paid to the Bank from his due debit balance amount, amounting to (5%) of date specified in the monthly account statement, the financial charges and
the due amount within (23) calendar days from the account statement issuance costs will apply under the current Credit Card Terms and Conditions.
date. Payments made up to midnight on the due date will be treated as being 13.7 If the Cardholder fails to pay any of the Plan’s installments, any pending Plan
paid without delay by the Cardholder. The Bank is entitled to impose a late transactions will be converted into a renewable transaction based on the
payment fee after granting the Cardholder a grace period of (23) calendar days calculation of the financial charges.
to pay the due amounts. 13.8 The Credit Cardholder will be given the option to pay the total Plan installments
12.2 The Cardholder agrees that the Bank is entitled to deduct all the amounts in a single upfront payment. There will be a cancellation fee (as shown in the
related to the Card Transactions, the service fees, the financial charges, the Charges Table) for processing such requests. The Cardholder must contact the
cash withdrawal fees, the late payment fees and/or any other amounts arising Bank if he wishes to settle any installment plan early.
therefrom, and they will be payable under these Terms and Conditions from the 13.9 If the Card is closed at a time when the transaction is still under the Credit Card
Cardholder’s Account or any accounts as set out in Paragraph (12.12) below. Instalment Plan, the Plan will be suspended and the Plan’s bill will be provided
12.3 The Client may select one of the available payment channels to pay the monthly immediately to the Credit Cardholder for the due amount. The entire pending
due amount, which includes but is not limited to SADAD, cash deposit, and amount will become immediately due and payable and the Bank will be entitled
online banking. The Cardholder will be responsible for any fees imposed by the to demand its immediate payment at its discretion.
transferring bank on the Cardholder when making these payments to the Bank. 13.10 The Bank will be entitled at any time to suspend or cancel the Plan, change the
Any payments received by the Bank will not be considered until the returns paid interests or benefits, or add or cancel any of these Terms and Conditions, while
by the transferring bank have been settled. notifying the Cardholder accordingly.
12.4 To avoid additional financial charges, the total due payments must be paid, 13.11 The Cardholder will be notified of the Installment Plan percentages and fees
along with settling the amounts received by the Bank on or before the payments when transferring the balance to an Instalment Plan based on the Cardholder’s
due date indicated in the account statement. If the Cardholder chooses not to instructions. The Cardholder can request an installment plan through various
pay the total due payment in full, the Cardholder must pay the agreed payment channels, including but not limited to, Internet Banking, Telephone Banking,
percentage or the amount specified as the minimum due payment in the account and the Bank’s phone call to the Client.
statement, which will be done on or before the payment due date specified by
the Bank. In all cases, the Cardholder must ensure that the Bank has received 14. Rewards Program:
the payment made by cheque at least (4) full business days (excluding Fridays 14.1 The following conditions apply to the Bank’s credit cards, and are read in
and Saturdays) before the payment due date; in order to ensure that the Bank conjunction with the Product’s Terms and Conditions on the Bank’s website.
receives the due amounts on or before the payment due date; as no amount will 14.2 The Bank may, at its sole discretion, include the eligible transactions made
be credited to the Card Account until the settled amounts are received. using the Supplementary Card in calculating the rewards. In this case, all the
12.5 If the Bank does not receive the total due payment on or before the payment supplementary cards’ eligible transactions will be combined with the eligible
due date, the Bank will be entitled to impose financial charges on the Cardholder transactions made by the Primary Cardholder for the Rewards Program. Total
at the rates specified by the Bank from time to time (as shown in the Charges rewards will be awarded to the Primary Cardholder’s account.
Table) for each unpaid Card transaction listed in the account statement, and that 14.3 The entitled rewards points will be calculated for each eligible transaction as
is starting from the implementation date of each transaction up until the Bank’s specified by the Bank in the Product’s Terms and Conditions (available on the
receipt of the total due payment as indicated in the account statement. Bank’s website) and will be credited to the Cardholder’s Card Account upon
12.6 If the Cardholder fails to pay the minimum due amount in full on the payment request, when received through the Bank’s approved channels.
due date, and the same unpaid amount remains until the next statement date, 14.4 Any decisions on whether the procurement spending is eligible for the reward
the Bank will add the unpaid amount to the next statement, in addition to any purposes, and/or the method used for the spending’s classification for each
other charges. reward program, will be determined by the Bank, and the results will be notified
12.7 The current balance includes the value of the unpaid installment plans payable to the Cardholder.
by the Cardholder, which is the total existing balance payable by the Cardholder. 14.5 Reward Points will only be calculated for the eligible transactions in the
12.8 If the Cardholder does not fully pay the monthly minimum amount, i.e. “three Cardholder’s account statement. The Bank will not be held liable for any delay
consecutive installments”, despite being informed by the Bank in advance, regarding the arrival date of transactions because of delays from the concerned
the Bank will be entitled to immediately freeze the Card Account and treat the vendors. The Bank retains the right to calculate the rewards when each retail
Cardholder as defaulting. transaction is published separately or once a month, when issuing the monthly
12.9 The Cardholder may pay the due amounts in whole or in part before the payment account statement.
deadline, and if there are amounts exceeding the due amounts, they will be 14.6 Any Cardholder rewards may be cancelled/forfeited, if the Card: i) is closed; ii)
added to the available balance, and the Cardholder will not be entitled to claim is not in good standing based on the Bank’s opinion/defaulting; iii) is expired
any profits from the Bank for such amounts. and has not been renewed; iv) violates the Card Agreement; V) any other event,
12.10The Bank will update the Cardholder’s credit history to reflect the Cardholder’s at the Bank’s sole discretion. The reward and/or any similar benefits must be
 cancelled (as applicable). of any change within a period of not less than (30) calendar days before its
14.7 Fair Use Policy: Misuse of the credit cards to perform fraudulent transactions application.
through commercial outlets POS or other means will be interpreted as a 17.5 Cash Withdrawal Fees: If the Cardholder performs a cash withdrawal/ transfer
violation of Fair Use Policy, in which case the Cardholder may not be eligible for transaction using the approved banking channels, the Cardholder will incur fees
the rewards. as per the table below for each cash withdrawal/ transfer transaction.
14.8 The Bank is entitled – at its sole discretion – to exclude the Cardholder from 17.6 The Cardholder must keep sufficient balance in his current account; in order to
the Rewards Program, if he violates any of these Terms and Conditions, the pay amounts that are due or may become due.
Product’s Terms and Conditions and/or the Fair Use Policy, in which case the 17.7 Cost Charges/Legal Fees: The Cardholder must pay the Bank all the charges and
Bank may, at its discretion, cancel all the rewards received by the Cardholder.. fees for all actions that have been taken; in addition to the legal fees incurred
14.9 Unless otherwise specified, all the transactions charged to the Card will be by the Bank upon claiming, collecting or litigating the collection of the amounts
entitled to rewards, excluding the following exceptions: that were not paid by the Cardholder and/or regarding the violation of any of the
‌A. The Card’s annual fees charged by the Bank. Terms and Conditions.
B. Cash withdrawal.
C. The Card’s financial dues charged by the Bank. 18. Exchange Restrictions and Taxes:
D. Late payment fees. The Cardholder undertakes to comply with the exchange restrictions and taxes that
E. Traveler’s cheques, balance transfer, payment of loans /Bank charges /or may be imposed from using the Card, and the Cardholder will assume responsibility
other unauthorized fees. thereof. As a result of these restrictions and laws, the Bank is also authorized to
F. Purchase of foreign currency. charge all the compensations, claims and expenses that it incurred to the Cardholder’s
G. Contributions, installments or other payments pertaining to the Credit Shield account, along with charging all the taxes, fees, and expenses and all the amounts
or any other insurance programs or products that the Bank may choose to imposed by the regulations for any transaction.
provide.
H. Payment of the SADAD service payments through the Bank either online 19. Violation of Liabilities:
and/or using any other payment channel provided by the Bank; and the 19.1 The Cardholder acknowledges that incompliance with these Terms and
transactions that the Bank deems to be disputed, false, unauthorized, illegal Conditions may result in the following::
and/or fraudulent. ‌A. Cancellation/suspension of the Card/Supplementary Card without the Bank’s
I. In case of topping up the digital wallets or transferring part of the credit limit notice.
to the digital wallet B. Negative impact on the Cardholder’s record with SIMAH and the Cardholder’s
J. Government payments, public services bills, gas station transactions, semi- capacity in obtaining new credit facilities.
cash transactions, and any of the commercial categories specified by the C. Legal recourse with escalation to the competent judicial authorities.
Bank. D. Raising the financial burden due on the commissions, the fees and the
K. Balance Transfer. expenses, if only the minimum due amount is paid each month.
14.10 The Bank is entitled to add commercial categories (as stipulated in the
regulations, such as Visa/Mastercard/American Express/Diners Club) to stop 20. Compensation:
granting points. The Bank’s decision to grant or not grant points is considered 20.1 The Cardholder undertakes and agrees to compensate the Bank against any
binding and final. loss, damage, fees or expenses, whether legal or otherwise, that may be
14.11 The Bank is entitled to terminate the points’ validity. incurred by the Bank because of these Terms and Conditions or any violation
14.12 The eligible Primary Cardholder will be entitled to refund the rewards granted to thereof, or to enforce the Bank’s rights as set forth in this Agreement. All costs
the Primary Card. or expenses may be deducted from the Card Account and must be paid by the
14.13 The Bank is entitled to refund the rewards’ value, in case of unfair use or Cardholder.
violation of the terms and conditions, and the Cardholder will be notified. 20.2 The Cardholder undertakes to pay the Bank the amount of any loss or damage
14.14 The Bank retains the right to limit the awarding of Reward Points to the eligible that the Bank, its managers, officers or employees may incur due to these
payment categories, and that is based on the Cardholder’s credit limit. Terms and Conditions or any violation thereof by the Cardholder or arising in
any way from the Credit Card Account. The Bank may deduct such amounts
15. Credit Shield (Optional): from the Cardholder’s credit card account.
15.1 Credit Shield Insurance is an optional service with specific fees (after obtaining
the Cardholder’s approval) that covers all the participants in the Bank’s Credit 21. Termination:
Shield programs. The amount covered by the insurance is the full balance 21.1 The Cardholder is entitled to cancel the Card within (10) days of its receipt -
entitled to the participants. The cases that include the insurance are death without being required to pay any fee or commission from the Bank during this
(God forbid) and total disability; whereas the minimum age allowed to join the period - unless the Cardholder activates the Card.
Program is 18 years old, with a maximum of 69 years old. 21.2 The Cardholder may request the cancellation of the Primary Card or any
15.2 The Credit Shield’s benefits will expire in case of death at the age of 75 years old Supplementary Cards issued in its stead, using any of the verified means of
and total disability at the age of 70 years old. communication approved by the Bank. The Cardholder will pay the due balance
15.3 The Bank is entitled to suspend the Credit Shield, if the Cardholder fails to pay on the Primary Card and/or the Supplementary Cards, while paying all the
the minimum due amounts for two consecutive times. liabilities arising on the Account within (30) calendar days from the cancellation
date. The Card Account will only be closed after the Bank receives all the cards
16. Balance Transfer: cut in half, and after full payment of all the liabilities, expenses and financial
16.1 The Balance Transfer Service allows the Cardholder to transfer all or part of the charges.
due balance under the credit cards issued by other banks in the Kingdom of 21.3 The Cardholder is entitled to terminate the Agreement if he does not agree to
Saudi Arabia to the Bank’s credit card. the amendments or changes, and that is by notifying the Bank of his intention to
16.2 The Bank may, at its sole discretion, offer the Balance Transfer Service to terminate the Agreement within (14) calendar days from receiving the change
Cardholders, taking into account the terms and conditions specified by the notice via a guaranteed means of communication, while taking into account the
Bank from time to time. The costs, service fees, payment terms and other fees settlement of all the pending balances in the Card Account.
applicable to the Balance Transfer Service will be specified by the Bank and 21.4 The Bank may, at any time, cancel the Card, request the return of all and
may change from time to time, while notifying the Cardholder accordingly. any of the Cards, and terminate their use, with or without prior notice to the
16.3 The Bank retains the right to reject the balance transfer request or limit the Cardholder. The Cardholder, upon receiving the Bank’s request, will return the
amount that can be transferred. Card(s) to the Bank cut in half, and pay the Bank all the dues related to the
16.4 The Cardholder must make payments to the account from which the balance is expenses, liabilities and financial charges.
transferred until the balance transfer request is completed. The Bank will not 21.5 The Bank may cancel the Card if a period of (90) days has passed from date of
assume any responsibility for any due fees or interests pertaining to the account its receipt by the Cardholder without being activated.
from which the Cardholder transfers the balance. 21.6 The Bank may cancel the Card in case of the Cardholder’s bankruptcy or
16.5 The Cardholder will be notified of the balance transfer percentages and fees insolvency. All the unpaid amounts will then become due and payable
when transferring the balance to an Instalment Plan based on the Cardholder’s immediately, and the holder(s) of any Supplementary Card(s) must immediately
instructions. The Cardholder can request balance transfer through various stop using such cards and return them to the Bank. The Cardholder must pay
channels, including but not limited to, Internet Banking, Telephone Banking, any amounts that may be due under these Terms and Conditions.
and the Bank’s phone call to the Client. 21.7 If the Cardholder dies of natural causes or due to an accident, or suffers from an
impairment or total disability during the contract term, the Cardholder (in case
17. Fees and Financial Liabilities: of total disability) and/or his heirs will inform the Bank within a maximum period
17.1 Card Fees: They are determined when the Cardholder submits a Card Issuance of (10) days from the date of death or confirmation of such permanent total
Application and/or through the verified means of communication approved by disability, while providing the Bank with the original records and documents
the Bank. The Cardholder authorizes the Bank to automatically charge the value related to such transactions, or true copies of the original, if necessary, as
of the below fees to the Card Account, without referring to the Cardholder: determined by the Bank. The Bank must close the Card Account in case of death
A. Card issuance fee when activated. within (30) days from the Bank’s receipt of all the required documents
B. Annual card renewal fee (based on the card type). 21.8 All the due amounts in the Card Account will become due and payable to the
17.2 The Cardholder will bear the value of any expenses, charges, fees, liabilities or Bank upon the termination of this Agreement. The Cardholder agrees that the
other financial charges resulting from the Card’s use. The Cardholder authorizes Bank will be entitled to withhold any amounts deposited in the current account/
the Bank to charge such amounts to the Card Account, without referring to the savings account / any other account held by the Cardholder at the Bank, or
Cardholder. any deposits held at the Bank as a guarantee; in order to issue the Card and/or
17.3 The Cardholder agrees to pay the Bank non-refundable fees as specified by the Supplementary Card(s) for a maximum period of (45) days after the Card and
Bank at its sole discretion; for example but not limited to Card Issuance Fees, any Supplementary Card(s) are physically returned to the Bank and a clearing
Annual Fees, Card Renewal Fees, Supplementary Card Fees, Replacement Card is conducted for all the amounts due by the Cardholder to the Bank against any
Fees and/or any other fees specified by the Bank from time to time such amounts, without notifying the Cardholder.
17.4 The Bank may, at any time and at its sole discretion, change/amend the
percentage, the calculation method, the financial charges, the annual fees, the 22. Applicable Law:
card renewal fees, the late payment fees, the overrun fees and/or any other fees The General Terms and Conditions and the consequent rights of the Cardholder and/
or expenses without the Cardholder’s consent. The Cardholder will be notified or Bank will be construed and governed by the laws and regulations applicable in
the Kingdom of Saudi Arabia, and the instructions issued by the Saudi Central Bank.
Therefore, any claims, disputes or conflicts arising from the application of the General his mobile phone and/or any accessories to which he added the Card to its
Terms and Conditions will be submitted to the competent judicial authorities in the e-wallets, the Cardholder must immediately notify the Bank of his request to
Kingdom of Saudi Arabia. suspend the e-wallet transactions, and the Cardholder will be responsible for
any transactions made by the e-payment wallets before the Bank’s receipt of
23. General Provisions: a written or telephone notification stating the loss or theft of the mobile phone
23.1 Personal Information Update: The Cardholder is solely responsible for ensuring and/or the accessories.
that the personal contact information in the Bank’s records is correct and up- 23.10 Agreement’s Language: These Terms and Conditions will be initially made in
to-date. The Cardholder must immediately notify the Bank in writing of any Arabic, and if the Cardholder requests an English copy, he will be provided with
change in the information provided to the Bank, which includes, for example, it. If there is a discrepancy between the Arabic and English texts, the Arabic one
his profession and/or address, contact information... etc., and he must submit will be relied upon
the documents proving this change. The Bank will use its available information
for any communication with the Cardholder. The Cardholder will be solely Acknowledgments:
responsible for the incorrectness of such information, or the failure or delay in
- The Cardholder acknowledges that all the information contained in this application
updating it.
is correct and that the Bank will be entitled to verify and exchange information with
23.2 Amendment of Terms and Conditions: Pursuant to what is stipulated in
other banks. The Cardholder also understands that using the Card for purchases,
Paragraph (21.3) of these Terms and Conditions, the Bank will be entitled
cash withdrawals or any other transactions will be charged to the Card Account, and
to amend these Terms at any time, and the Bank will notify the Cardholder
acknowledges that he will pay all such amounts, financial charges, service fees and
of any change in the Terms and Conditions using the means that the Bank
liabilities resulting from his use of the Card(s).The Bank retains the right to reject this
deems appropriate, at least (30) calendar days before the application of the
application; provided that such rejection will be justified as mentioned above.
amendment or change. If a period of (14) calendar days has passed since the
- The Cardholder acknowledges his adherence to all the terms and conditions
Cardholder’s notification of such amendment or change by the Bank and the
underlying this application, and agrees to provide the Bank with any information
Cardholder has not yet requested the Card’s cancellation, the amendment or
required for the establishment, audit and/or management of the Card Accounts and
change will become binding and effective against the Cardholder. The latest
their relevant facilities. The Cardholder authorizes the Bank to obtain and collect any
terms and conditions will be posted on the Bank’s website.
information he deems necessary or needed pertaining to his Card Accounts and their
23.3 Settlement: Further to any other right the Bank may have under these Terms
relevant facilities from the Saudi Credit Bureau (SIMAH), the General Organization
and Conditions or the law, the Bank may - at any time and without notice
for Social Insurance (GOSI), and the Elm Company, or any information from other
- consolidate and join all the accounts held by the Cardholder at the Bank,
government agencies/licensees; in addition to disclosing and sharing (including data
whether individual or joint accounts, or with the Supplementary Cardholder;
collection) such information to the aforementioned companies or any third party as
along with clearing and transferring any amounts held in that account to pay
the case may be, in accordance with the Agreement and the approved Code, or to
any due amounts to the Bank. The Bank may do so regardless of the location
any other agency approved by the Saudi Central Bank.
and currency of these accounts or at the prevailing exchange rate.
- The Cardholder acknowledges his awareness of the Bank’s right to accept a credit
23.4 The Bank may act upon any instructions sent by the Cardholder to the Bank
card application through its digital platforms, including but not limited to: (email,
using the Interactive Voice Response (IVR) system. The Cardholder authorizes
website of the Bank or its partners, and/or digital solutions approved by a licensed
the Bank to record and keep any such instructions, and use them as evidence
third party). All application acknowledgments will be approved and accepted, if one
before the courts or in any other legal proceedings.
applies for a credit card through any of the Bank’s digital solutions.
23.5 Transfer of Rights: The Bank has the absolute right to transfer - in whole or in
- The Cardholder acknowledges and personally commits to update his personal data
part - all its rights and liabilities resulting from these Terms and Conditions and
required by the Bank, and he also undertakes to bring his updated ID as soon as the
any amendments or updates thereof to whomever it wishes, without obtaining
current one expires. Furthermore, the Cardholder acknowledges and understands
the Cardholder’s consent or notifying him. The Cardholder will not be entitled
that if he fails to update his data, the Bank will be entitled to freeze his account/
to transfer his rights or liabilities under these Terms and Conditions and any
credit card and/or any of his credit facilities.
amendments or updates thereof to any other authority, without obtaining the
- The Cardholder acknowledges that he has full legitimate capacity to enter into this
Bank’s prior written consent.
Agreement, and that all the received information is correct; and he also understands
23.6 Waiver: The Bank will be entitled at any time to waive its rights arising from/
all the terms and conditions of this Agreement.
under these Terms and Conditions to any other authority, without the need for
- The Cardholder acknowledges that he is the sole owner and user of the Bank’s credit
the Cardholder’s permission or notice thereof.
card, and that he has taken all the necessary actions and precautions; in order to
23.7 Litigation: The Bank is entitled to take all the legal actions; in order to fulfill its
prevent the Card’s loss, misuse or theft. He also undertakes not to give the card to
rights pertaining to these terms and conditions; and it is also entitled to resort
any other person.
to the competent judicial authorities for this purpose.
- The Cardholder acknowledges his full responsibility before the Bank and the
23.8 Co-Branded Credit Card: The terms and conditions of any dual-logo agreement,
competent authorities for all the funds that have been deposited personally or by
where the Bank is an actual or potential party therein, will prevail over the
others in his account with or without his knowledge, in case he does not officially
provisions of this agreement to the extent that is required; in order to eliminate
inform the Bank. He also acknowledges that the sources of his funds come from
any conflict between the two agreements. For this purpose, any violating text
legitimate activities and are devoid of counterfeiting.
in any dual-logo card agreement will be considered an amendment to this
- Applying for a credit card through any platform designated by the Bank for this
agreement under Article (23.2) of the Bank’s Terms and Conditions above.
purpose (paper application, electronic application via a link, tablet, or any digital
23.9 Digital Wallets: The registration/addition of a credit card to e-payment wallets
device) is considered an approval of the above Acknowledgment. The Cardholder
(for example but not limited to: Apple Pay, Mada Pay) of various types is
agrees that some platforms do not require a manual signature from the Cardholder.
considered an unconditional and irrevocable authorization by the Cardholder to
The Credit Card’s Terms and Conditions mentioned on the Bank’s website, which
the person using mobile phones and/or any accessories that accept payment for
the Cardholder agrees to abide by, will apply; and the Bank retains the information
any transaction at any time. Therefore, the Cardholder is directly responsible for
provided by the Cardholder in the credit card application.
all the liabilities arising from these wallets; as if such liabilities have originated
from the Cardholder himself. The Cardholder undertakes that in case of losing

Fees and Charges Table

Credit Card Fees & Charges

Mazeed Platinum Platinum Plus Infinite
Annual Percentage Rate (APR)* 52.43% 66.22% 34.33% 45.02%
Annual Fee (SAR) 200 300 Free 700
Monthly Interest Rate 2.2% 2.2% 2.49% 2.2%
Late Payment Fee (SAR) 100 100 100 100
Cash Advance Fee (SAR)** 75 75 75 75
Card Replacement Fee 50 50 50 50
Copy of Sales Voucher 50 50 50 50
Credit Shield (optional) 0.49% 0.49% 0.49% 0.49%
International Transaction Rate 2.2% 2.2% 2.2% 2.2%
Installment cancellation fee 100 100 100 100
Fees are not VAT-inclusive
*Annual Percentage Rate (APR) is subject to change based on the Card’s maximum limit and the principal due amount
**The Cash Advance Fee is SAR 75 per cash advance transaction up to a maximum of SAR 5000.
**The Cash Advance Fee is 3% of the transaction amount for each transaction exceeding SAR 5000, with a maximum of SAR 300.

Emirates NBD, Branch, Commercial Registration No. 1010191741- CR Unified Number 7001460414
P.O. Box 8166, Telephone: 011 282 5555
National Address: 8152, King Fahd Road, AlMuhammadiyah District, Unit 1, Riyadh 12363 – 4380
www.emiratesnbd.com.sa
Certified with the Certificate number 1/150. Licensed and Regulated by SAMA.
Tax ID Number 300000609300003