6100 Hand-Held Computer

USER’S GUIDE
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PN: 961-028-085
Revision C
August 1999

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 " NOTICE The information contained herein is proprietary and is provided solely for the
purpose of allowing customers to operate and service Intermec manufactured
equipment and is not to be released, reproduced, or used for any other purpose
without written permission of Intermec.

Disclaimer of Warranties. The sample source code included in this document is

presented for reference only. The code does not necessarily represent complete,
tested programs. The code is provided “AS IS WITH ALL FAULTS.” ALL
WARRANTIES ARE EXPRESSLY DISCLAIMED, INCLUDING THE
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE.

We welcome your comments concerning this publication. Although every effort has
been made to keep it free of errors, some may occur. When reporting a specific
problem, please describe it briefly and include the book title and part number, as
well as the paragraph or figure number and the page number.

Send your comments to:

Intermec Technologies Corporation
Publications Department
550 Second Street SE
Cedar Rapids, IA 52401

ANTARES, INTERMEC, NORAND, NOR*WARE, PEN*KEY, TRAKKER, and

TRAKKER ANTARES are registered trademarks and ENTERPRISE WIRELESS
LAN, INCA, TE 2000, UAP, and UNIVERSAL ACCESS POINT are trademarks of
Intermec Technologies Corporation.

Ó 1995 Intermec Technologies Corporation. All rights reserved.

This publication printed on recycled paper.

Acknowledgments
Microclean II is a registered trademark of Foresight International.
Microsoft, MS, and MS-DOS, and Windows, are registered trademarks and Visual
Basic for Windows, and Windows for Pen are trademarks of Microsoft Corporation.

Norton Disk Doctor and Norton Utilities are registered trademarks of Peter Norton
Computing Inc.
Novell and UNIX are registered trademarks of Novell Inc.
PenRight! and PenRight! Pro are trademarks of PenRight Corporation.
PKZIP and PKUNZIP are registered trademarks of PKWARE, Inc.
SanDisk is a trademark of SanDisk Corporation.

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 CONTENTS
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SECTION 1
General Information

About this User’s Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Hand-Held Computer Description . . . . . . . . . . . . . . . . . . . . . 1-3
Hand-Held Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Hand-Held Computer Keyboard . . . . . . . . . . . . . . . . . . . 1-6
Hand-Held Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10
[Gold] (Shift) Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11
[1/0] Suspend and Resume Key . . . . . . . . . . . . . . . . . . . . 1-11
Serial Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12
Reset Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12
Options and Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13
Tethered Scanner Endcap . . . . . . . . . . . . . . . . . . . . . . . . . 1-13
Integrated Scanner Endcap . . . . . . . . . . . . . . . . . . . . . . . 1-14
Radio Module and Headset . . . . . . . . . . . . . . . . . . . . . . . . 1-15
Magnetic Stripe Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-16
Using the Magnetic Stripe Reader (MSR) . . . . . . . . . . . . . . 1-18
Hand-Held Computer Specifications . . . . . . . . . . . . . . . . . . . 1-19

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 CONTENTS

SECTION 2
Operation

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Rechargeable Battery Labelling . . . . . . . . . . . . . . . . . . . . . . . 2-2
Installing the Main Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Charging the Batteries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
In Your Hand-Held Computer . . . . . . . . . . . . . . . . . . . . . 2-5
Hand-Held Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
In External Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
Removing the Main Battery . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8
Measuring Battery Pack Capacity . . . . . . . . . . . . . . . . . . . . . 2-9
Backup Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10
Backup Battery Life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10
Installing Tethered or Integrated Scanner Endcap . . . . . . 2-11
Using PC Cards to Load Your Programs . . . . . . . . . . . . . . . 2-13
Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13
Booting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13
Installing PC Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15
Removing PC Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-16
Downloading Programs into Your Hand-Held Computer . 2-18

SECTION 3
Routine Care and Maintenance

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Low Battery Indication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Cleaning Your Hand-Held Computer . . . . . . . . . . . . . . . . . . 3-2
Case and Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Docking Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

SECTION 4
Troubleshooting

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Troubleshooting Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Repair Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4

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 CONTENTS

APPENDIX A
Connector Pin-Outs

8-Pin Docking Connector (standard) . . . . . . . . . . . . . . . . . . . A-1

APPENDIX B
Utilities Program

Entry Point . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1

Pop-Up Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1
Drop-Down Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-2
Alphanumeric Fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-3
Title Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-4
Language Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-5
Communications Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-6
Option 1 BEGIN COMM SESSION . . . . . . . . . . . . . . . . B-7
Option 2 COMM SETTING . . . . . . . . . . . . . . . . . . . . . . . B-17
Option 3 UNIT ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-20
Option 4 NETWORK PARAMETERS . . . . . . . . . . . . . . B-20
Option 4 MODEM PARAMETERS . . . . . . . . . . . . . . . . . B-22
Option 5 NETWORK INTERFACE . . . . . . . . . . . . . . . . B-26
Option 5 PHONE NUMBER . . . . . . . . . . . . . . . . . . . . . . B-27
Option 9 ADVANCED UTILITIES . . . . . . . . . . . . . . . . . B-28

APPENDIX C
Supported Radio Configurations

RM280 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-1
Specifications: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-1

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 CONTENTS

FIGURES
Figure 1-1 Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Figure 1-2 Back View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Figure 1-3 16-Key Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Figure 1-4 Battery Capacity Displayed . . . . . . . . . . . . . . . . 1-9
Figure 1-5 Reset Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12
Figure 1-6 Tethered Scanner and Phone Jack Endcap . . . 1-13
Figure 1-7 Integrated Scanner and Phone Jack Endcap . 1-14
Figure 1-8 Computer with Radio Module and Headset . . 1-15
Figure 1-9 Magnetic Stripe Reader with Tethered
Scanner Endcap . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-16
Figure 1-10 Magnetic Stripe Reader with Integrated Scanner
Endcap . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-17
Figure 1-11 Using the Magnetic Stripe Reader . . . . . . . . . 1-18
Figure 2-1 Replacing Main Battery Pack . . . . . . . . . . . . . . . 2-4
Figure 2-2 Cigarette Lighter Adapter . . . . . . . . . . . . . . . . . . 2-5
Figure 2-3 Multipack Charger . . . . . . . . . . . . . . . . . . . . . . . . 2-6
Figure 2-4 Single Pack Charger . . . . . . . . . . . . . . . . . . . . . . . 2-7
Figure 2-5 Removing the Main Battery Pack . . . . . . . . . . . 2-8
Figure 2-6 Main Battery Pack Underside View
Showing Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9
Figure 2-7 Installing Endcap . . . . . . . . . . . . . . . . . . . . . . . . 2-12
Figure 2-8 Removing PC Card End Cap . . . . . . . . . . . . . . . . 2-16
Figure 2-9 Installing and Ejecting PC Cards . . . . . . . . . . . 2-17

TABLES
Table 4-1 Basic Troubleshooting . . . . . . . . . . . . . . . . . . . . . . 4-1

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 Section 1

General Information
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About this User’s Guide

Section 1
Contains general information about the components of your
6100 Hand-Held Computer . This includes telling you how
the user guide is organized, a summary of the sections, and
the specifications for your computer.

Section 2
Tells you how to prepare for using your computer.

Section 3
Contains routine maintenance information for your comput-
er. Routine maintenance includes recharging the main bat-
tery pack, and cleaning the computer.

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 General Information SECTION 1

Section 4
Steps you through some procedures to use when trouble-
shooting your computer. This section does not contain all
troubleshooting that can be done by an authorized Custom-
er Support Specialist, but does contain information to aid
you in determining the level of assistance you may need.

Appendix A
Contains the pin-outs for the external connectors of your
hand-held computer. This section is not usually needed for
day-to-day tasks but more to provide technical assistance
for interfacing with other manufacturer’s products.

Appendix B
Contains the Utilities Program screens. This is system-level
information and is intended to be used by your system ad-
ministration people when defining and setting parameters
to support your application.

Appendix C
Contains the supported radio configurations for this hand-
held computer.

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 SECTION 1 General Information

Hand-Held Computer Description

Hand-held computers are used in the mobile systems mar-
ketplace to perform a wide variety of tasks. This hand-held
computer provides features and benefits that include:
" Fast data processing
" Large data and program storage

" Touch screen display

" Signature capture

Additionally, your hand-held computer has the ability to

use:
" PC (Personal Computer) cards
" Internal modem with PC card size and format
The following descriptions will familiarize you with the
name, function, and locations of the main hand-held com-
puter components. Figure 1-1 and Figure 1-2, on pages 1-4
and 1-5, show you the location for your hand-held comput-
er key components.

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 General Information SECTION 1

4
7

1. Touch screen
2. Stylus
3. Keyboard
4. Docking connector
5. Speaker slot
6. Infrared lens
7. DC power jack

Figure 1-1
Front View

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1. PC card access door

2. Release button
3. Slide latch
4. Battery pack

Figure 1-2
Back View

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 General Information SECTION 1

Hand-Held Computer Keyboard

The hand-held computer provides a 16-key keyboard.
Figure 1-3 on page 1-6 details the keyboard layout.

7 1
6
5

4 2

3
1. Numeric keys
2. ENTER key
3. Esc (Escape) key
4. GOLD (Shift) key
5. BkSp (Back Space) key
6. Tab key
7. I/O (Suspend/Resume) key

Figure 1-3
16-Key Keyboard

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 SECTION 1 General Information

Display
This hand-held computer offers an easy to read Liquid
Crystal Display (LCD) with touch screen. The display
shows status messages, keyed-in entries, customer or prod-
uct lists, calculations, and prompts for responses. To write
or enter data on the touch screen use only the stylist pro-
vided with your computer or use your finger. The
PEN*KEYR Model 6100 Programmer’s Reference Guide
NPN: 977-054-001 contains details for adjusting the con-
trast settings.

Backlight
Your hand-held computer display comes equipped with a
backlight. Backlighting the display helps when using your
hand-held computer in dark rooms or during early or late
hours on the job.
Backlighting provides a great benefit in dark conditions.
Backlighting does, however, reduce battery life, therefore,
turn off the backlight when done using. You can control the
amount of time the backlighting remains on through the
CONFIG.SYS parameter settings, or your particular ap-
plication.

Battery
" NOTE: It is important to charge your hand-held computer for at least 14
hours before you use it the first time. This ensures that both the
backup battery and the main battery pack are fully charged.

This hand-held computer uses a 910 mA hour lithium ion

rechargeable main battery pack. Your hand-held computer
can check battery capacity by various methods. One, the
battery pack has four LEDs that will display remaining ca-
pacity when two of the contacts are touched at the same
time. More on this in Section 2 on page 2-9. A second meth-

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 General Information SECTION 1

od which your hand-held computer can be configured in-

cludes a program called DOSGAS. DOSGAS gives you the
capacity of your battery from 0--100% with an icon on your
display that looks like a battery (see Figure 1-4 on page
1-9).
If your hand-held computer goes into a shutdown mode be-
cause of low battery condition, data is protected by the
backup battery. Your hand-held computer contains two 100
mA hour vanadium lithium backup batteries. The backup
battery charges itself from the main pack or a charging
source so it is constantly ready to take over data protection.

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 SECTION 1 General Information

Battery capacity

100%

75%

50%

25%

Figure 1-4
Battery Capacity Displayed

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 General Information SECTION 1

This user’s guide will occasionally use the term “cycles”

when presenting rechargeable battery instructions. Cycles,
are the number of times the rechargeable battery pack can
be charged and discharged during the life of battery. The
Lithium Ion rechargeable battery design should give you
approximately 500 cycles of use. There are no guarantees
on this number because it depends greatly on how the bat-
tery pack is used and cared for.

Memory
Three types of memory are available with this hand-held
computer:
" Main Memory DRAM
" Flash ROM
" PC Cards

Main Memory
Standard main memory DRAM configuration is 2 mega-
bytes (MB), this can be extended to 4, 8, or 16 MBs. Main
memory was ordered at the time your unit was purchased.
You are able to upgrade to a larger memory size by having a
new memory board installed at your Customer Support
Center.
The main memory is protected by the backup battery dur-
ing low main battery conditions or when the main battery
pack is removed.

Flash ROM
Flash ROM stores the BIOS and DOS firmware for your
hand-held computer. Applications stored in flash ROM are
copied into DRAM for execution.

PC Cards
Different brands of PC cards can be used in your hand-held
computer. Memory cards are available in a variety of sizes

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 SECTION 1 General Information

and types. Check with your Sales Representative or Sys-

tem Engineer for specific options.
Your hand-held computer is equipped with two PC card
slots. These slots can be used with PC memory cards for
storage of data, much like a floppy disk drive on a PC. PC
card slots can also be used for modems, radios, and other
options as they become available.
You can use one Type II card in each drive at the same time.
If using a Type III card, it only works in drive A (lower).
However, you can not use a Type III and a Type II card at
the same time. Type III cards include some types of disk
drives and radios.

[Gold] (Shift) Key

Hold down and press desired gold (shifted) key functions.
Continue to hold down the [GOLD] key for each shifted key
stroke you wish to make.

[1/0] Suspend and Resume Key

In order to conserve power your hand-held computer may
automatically suspend when there has been no activity for
a set period of time. This time is determined by the
parameters you set using your application software,
AUTOEXEC.BAT, or CONFIG.SYS parameters.
To force a suspend, press the key defined as the suspend
key. To resume operation, press the [1/0] key. Additionally,
pressing the release button on the battery pack door forces
a suspend. This protects against losing data when removing
the battery pack.

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 General Information SECTION 1

Serial Ports
" RS-232 or RS-485 through 8-pin docking connector on
your hand-held computer
" RS-232 through serial endcap
" IrDA through the 9-pin dock connector when docked.

Reset Switch
In the rare event that your hand-held computer fails to re-
spond to your input, it may be necessary to “reset.” Avoid
over using the reset switch as this increases the chances
that data will be lost. Only use the reset switch as a last
resort after trying all other solutions.
The reset switch in the hand-held computer is located be-
hind the PC card endcap. Figure 1-5 shows the location of
the reset switch. To reset your hand-held computer, use the
tip of the stylus that is provided with your hand-held com-
puter.

1. Reset switch

Figure 1-5
Reset Switch

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 SECTION 1 General Information

Options and Accessories

Tethered Scanner Endcap

The tethered scanner endcap provides the standard 9-pin
D-sub connector and phone jack.

3
2

1. Shoulder bolt
2. Phone jack
3. 9-pin D-sub connector

Figure 1-6
Tethered Scanner and Phone Jack Endcap

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 General Information SECTION 1

Integrated Scanner Endcap

WARNING: Don’t point the scanner at someone’s eyes or look directly into
it when scanning.

AVERTISSEMENT: Ne regardez pas la fenêtre du scanner lorsque vous effectuez une

scannérisation. Ne pointez jamais le rayon laser vers les yeux de
quelqu’un.

CAUTION
Class II Label LASER LIGHT
DO NOT STARE INTO BEAM

670 nm LASER DIODE

1.0 MILLIWATT MAX OUTPUT
CLASS II LASER PRODUCT

The integrated scanner endcap provides a laser scanner and

phone jack.

3 2
1. Shoulder bolt
2. Laser scanner warning labels (one on front and one on bottom of scanner endcap)
3. Laser scanner
4. Phone jack

Figure 1-7
Integrated Scanner and Phone Jack Endcap

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 SECTION 1 General Information

Radio Module and Headset

Your hand-held computer can be ordered with a radio mo-
dule. Using a radio module allows you to operate in a mo-
bile environment and have real-time interaction with a host
computer. The radio module attaches to the back of your
hand-held computer as a pod. Under most conditions the
radio module is ordered at the time of purchase.
Headsets for circuit-switched cellular radios can be ordered
as an accessory at any time. Figure 1-8 shows a hand-held
computer with a radio module.

Front View Back View

1. Headset
2. Antenna
3. Radio module pod

Figure 1-8
Computer with Radio Module and Headset

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Magnetic Stripe Reader

The Magnetic Stripe Reader (MSR) is an optional endcap
attachment for your hand-held computer. Your MSR reads
credit, charge, and debit (for example, ATM) cards.
The MSR attaches between the endcap and the computer.
The MSR can be attached and used with either the tethered
scanner or integrated scanner endcaps (see Figure 1-9 and
Figure 1-10).

3
5

1. Keyboard
2. Display
3. Magnetic stripe reader
4. Tethered scanner endcap
5. Direction arrow for sweeping the card through the reader

Figure 1-9
Magnetic Stripe Reader with Tethered Scanner Endcap

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 SECTION 1 General Information

3
5

1. Keyboard
2. Display
3. Magnetic stripe reader
4. Integrated scanner endcap
5. Direction arrow for sweeping the card through the reader

Figure 1-10
Magnetic Stripe Reader with Integrated Scanner Endcap

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Using the Magnetic Stripe Reader (MSR)

" To use the card reader simply sweep the card through
in the direction of the arrow. The card reader only
reads in one direction. Follow the illustration below
and the card icon on the reader to remind you which
way to position the card for sweeping it through.

1. Installed magnetic stripe reader

2. Card

Figure 1-11
Using the Magnetic Stripe Reader

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 SECTION 1 General Information

Hand-Held Computer Specifications

Size: 7 inches (17.78 cm) long; 4.2 inches (10.67 cm) wide; 1.5 inches
(3.81 cm) tall
Temperature:
Operating: 4 to +122_F (--20 to +50_C)
Storage: --22 to +158_F (--30 to +70_C)
Weight: 20 ounces (567 g);
31.5 ounces (893 g) fully configured with radio, cards, and battery
Humidity: 5 to 95% noncondensing
Static
Protection: 20 kV (air discharge) 8 kV (direct injected)
Power source:
Main battery: 7.2 V, 910 mA hour lithium ion battery pack (standard)
Backup battery: Two 3.4 V, 100 mA hour vanadium lithium battery (standard)
Charging rate:
0 to +60 _C: Fast charge (fully charge ¶ 2.5 hours;
(+32 to 140 °F) 95% fully charged ¶ 1.5 hours )
Communication:
Interface: RS-232, RS-485, and Infrared
Protocol: Proprietary Communications Protocol (PCP), Xmodem, Ymodem,
IrDA
System Components:
FLASH: 1 Megabyte (MB) FLASH array (standard)
2, 4, and 8 MB (optional)
DRAM: 2 Megabytes (standard)
4, 8, and 16 Megabytes (optional)
Card Options: Two PC card slots; two Type II cards, or one Type III card
Processor: AMD Élan chip 386 architecture, 33 Mhz.

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 General Information SECTION 1

Display:
Type: Quarter size VGA LCD, CGA Controller, with Backlight
Size: 240 (wide) by 320 (long) pixel, portrait orientation

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 Section 2

Operation
" " " " " " " " " " " " " " " " " " " " " " " " " " " "

Introduction
This section tells you how to:
" Install the main battery pack
" “Power-up” your hand-held computer
" Install endcaps
" Install PC cards
" Connect to peripheral devices

Getting Started
Unpack your 6100 Hand-Held Computer and inspect it for
signs of physical damage from shipment or storage.
When you start using your hand-held computer or any time
that all power has been completely removed, you are “cold-
booting” your hand-held computer. The method you use de-
pends on your application.
For example you may download (transfer from the host
computer to your hand-held computer) the application and
data into your hand-held computer. Or, you may use PC
cards to load the application and data into your hand-held
computer.

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 Operation SECTION 2

Depending on the method you are using, the result will be

the same but the steps you go through may vary from the
way this user’s guide presents the material.

Rechargeable Battery Labelling

Lithium ION rechargeable batteries must be recycled. the
following label appears on the actual battery pack.

WARNING: The lithium ion battery can explode if replaced incorrectly.

Replace the battery with a similar kind.

AVERTISSEMENT: La batterie au lithium peut exploser si elle est replacée de manière

incorrecte. Elle ne doit être remplacée que par une batterie
identique ou similaire.

WARNING: The lithium battery can explode if placed incorrectly in the

charger.

AVERTISSEMENT: Les batteries au lithium peuvent exploser ou prendre feu si elles

sont trop chargées à cause d’une mauvaise installation de la
station d’accueil.

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 SECTION 2 Operation

Installing the Main Battery

1. With the gold battery pack contacts facing into the
battery compartment place the curved portion of the
pack in the bottom of the compartment.
2. Press down on the battery pack until it snaps into
place.
" NOTE: Your computer is shipped with uncharged batteries for safety
reasons. Charge your computer for 14 hours before using it the first
time. This will ensure that both the main and backup batteries are
fully charged. If the display remain blank after charging for five
minutes, remove it from the charging device. Press the reset switch
and your computer will power up. The display will then become
active. Continue to charge until the batteries are fully charged.

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 Operation SECTION 2

" NOTE: After the initial charging of 14 hours, the normal charge time for the
main battery pack is 2-1/2 hours.

1. Rechargeable battery pack (contacts on underside)

2. Battery compartment
3. Slide latch
4. Release button

Figure 2-1
Replacing Main Battery Pack

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 SECTION 2 Operation

Charging the Batteries

Charging your battery pack can be done either in your
hand-held computer or in a charger. The following devices
provide charge to the batteries while they are connected to
your hand-held computer:

In Your Hand-Held Computer

" Multidock
" Single dock
" Wall adapter
" Cigarette lighter adapter
" Vehicle dock
Figure 2-2 shows the main components for the cigarette
lighter adapter. The multidock, single dock, and vehicle
dock installation and instructions are contained in a sepa-
rate publication 6100 Series Docks Installation Instructions
PN: 962-020-003.

3
1. DC plug
2. Lighter socket adapter
3. Internal fuse

Figure 2-2
Cigarette Lighter Adapter

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 Operation SECTION 2

In External Source
When you first plug in your charger and it powers up, the
LEDs will blink a series of self tests. You should observe
one red blink, one green blink, and then ten orange blinks.

When your battery pack is placed in a multipack or single

pack charger, the dock will indicate the charge state (red =
charging; green = fully charged; blinking red = bad battery
or bad connection). Figure 2-3 shows a multipack charger
and Figure 2-4 shows a single pack charger.

2
1

1. Voltage selector 110 or 220

2. Battery pack (eight) compartments
3. Charge indicator LED: (red = charging; green = fully charged;
blinking red = bad connection, lift and reseat)
4. Power cord connector

Figure 2-3
Multipack Charger

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 SECTION 2 Operation

1. Battery pack compartment

2. Battery pack contacts
3. Charging indicator LED: (red = charging; green = fully charged;
blinking red = bad connection, lift and reseat)
4. Power cord

Figure 2-4
Single Pack Charger

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 Operation SECTION 2

Removing the Main Battery

The following steps on pages 2-8, 2-9, and 2-4 detail how
to remove the main battery, checking how much power the
battery contains, and replacing the battery pack.
1. Press and hold down on the release button (see
Figure 2-5, Figure 2-6 and pages 2-8, and 2-9, for
battery compartment details). This causes your com-
puter to go into a suspend mode and makes sure you
do not lose your data. Wait until you hear the quick
beeps before doing Step 2.
2. Slide the Slide Latch towards the release button and
remove the battery.

1
2

1. Release (suspend) button

2. Slide latch
3. Battery pack

Figure 2-5
Removing the Main Battery Pack

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 SECTION 2 Operation

Measuring Battery Pack Capacity

1. Touch finger across first two contacts

2. Capacity is displayed from right to left. The
higher the battery capacity the more LEDs light:
= LED on
= LED off one LED = less than 25% capacity;

two LEDs = 25--50% capacity;

three LEDs = 50--75% capacity;

four LEDs = more than 75%

Figure 2-6
Main Battery Pack Underside View Showing Contacts

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 Operation SECTION 2

Backup Battery
This hand-held computer comes with two 100 mA hour va-
nadium lithium backup batteries. These batteries provide
protection of your data when the main battery is removed
from the hand-held computer or when the main battery
goes into a low battery condition. The backup battery will
not, nor is it intended to, run your application with the
main battery pack run down or removed from your hand-
held computer.
A fully charged backup battery will provide protection for
maintaining data approximately 100 hours with the main
battery removed or completely run down.
The backup battery is not user replaceable. To have your
backup battery replaced, send it in to the Customer Service
Center nearest you. Whenever you send in your hand-held
computer for service, include a description of what you
would like to have done.

Backup Battery Life

A frequently run down main battery will not keep the back-
up battery fully charged. The backup battery is recharge-
able and will recharge every time it needs it from either an
external charging source or the main battery pack. If com-
pletely run down it will take approximately 10 hours to
completely recharge the backup battery.
The backup battery should last approximately 2000 dis-
charge and recharge cycles. The backup battery should pro-
vide service for about 5 years before it needs to be replaced.
Whenever your hand-held computer alerts you that the
backup needs to be replaced, send it in to the Customer Ser-
vice Center for replacement.

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 SECTION 2 Operation

Installing Tethered or Integrated Scanner

Endcap
1. Line the endcap up with the end of the computer (see
Figure 2-7 on page 2-12).
2. Ensure that the rectangular bar on the endcap module
fits into the hinge on your computer. This must be a
tight fit to ensure that the endcap will securely seat
and mate with connectors on your computer.
3. Hold the endcap against the computer and tighten the
shoulder bolt. Again ensure that the endcap is
securely seated.

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 Operation SECTION 2

Rectangular Bar

Hinge

Figure 2-7
Installing Endcap

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 SECTION 2 Operation

Using PC Cards to Load Your Programs

Drives
" Drive A (slot towards back of unit)
" Drive B (slot closest to touch screen and display)
" Drive C, RAM drive (if formatted)
" Drive D, ROM drive files in FLASH

Booting
In order to boot your hand-held computer by using a
bootable SRAM card, you need to have CONFIG.SYS and
AUTOEXEC.BAT on the SRAM card with any other desired
programs. This can be done using a computer with a PC
card drive.
The hand-held computer uses DOS 5.0. Typically, your PC
card should contain, at a minimum, these statements in the
CONFIG.SYS file.

In the CONFIG.SYS:

shell=d:\command.com d:\ /p
device=d:\Elanapm.e
device=d:\nordospm.exe

For complete details on creating a “boot” card, refer to the

instructions in the Model 6100 Hand-Held Computer Pro-
grammer’s Reference Guide PN: 977-054-001.

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 Operation SECTION 2

Override Default Boot Menu

1. Put the “boot” card in drive A or B (see Figure 2-9 on
page 2-17), for card slot identification).
2. Press the reset switch (Figure 1-5 on page 1-12 for Re-
set switch location).
3. After the initial double beep, hold down the [I/O] key
until “Start From” menu comes up on the display.
4. Choose the appropriate drive you wish to boot from.

Flashing
To update the flash:
1. Obtain a master mode boot card with the desired
flash.
2. Insert this card in drive B, the slot closest to the dis-
play.
3. Reset your hand-held computer.
4. When prompted, place your hand-held computer on
external power.
5. When prompted, press [3] to start the flash update.
6. When prompted, remove card before rebooting.

IrDA
You can use an IrDA dongle (for example, Jeteye company)
on a PC running a terminal program to control your hand-
held computer. Use the following two DOS commands on
your hand-held computer:
MODE COM3:9600,N,8,1,P
CTTY COM3

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 SECTION 2 Operation

This redirects the keyboard input from COM3 and video

output to COM3.
" Running a terminal program on the PC, such as
Windows terminal will allow you to enter DOS
commands on the PC for your hand-held computer to
execute.
" The IrDA dongle may have to be hard-wired for a spe-

cific baud rate.

In order to use MODE, it is necessary to load the ROM DOS
5 Mode program. This can be done by placing a copy onto a
boot card or by copying MODE on the C: drive. Make cer-
tain that MODE is in a directory accessible by the path
statement.
Printing to an IrDA printer is done by loading
“DEVICE=PRDRV.SYS” in CONFIG.SYS and “PRIRLAP
--6100 --R10” in AUTOEXEC.BAT.
" The mouse driver must be loaded after PRIRLAP.
" Output sent to LPT2 will then be directed to the IrDA
printer.

Installing PC Cards
1. Use the edge of a coin, or screwdriver, to open the end
cap door.
2. Open the PC card end cap by unscrewing the shoulder
bolt counterclockwise. The symbol on the end cap re-
sembles a padlock in the unlocked position (see
Figure 2-8).
3. Remove the endcap (see Figure 2-9 on page 2-17).
4. Slide the card, connector end first, into the slot. If it
resists going in, flip the card over and try again.

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 Operation SECTION 2

5. Reinstall the endcap by slipping the end opposite the

lock knob over the stay inside the compartment and
then screwing the shoulder bolt clockwise to lock it.

1. End cap shoulder bolt (counterclockwise to unlock, clockwise to lock)

Figure 2-8
Removing PC Card End Cap

Removing PC Cards
The PC card compartment contains ejector buttons for re-
moving the cards from the slots (refer to Figure 2-9 on page
2-17 for location).
Press in on the ejector button to release and eject the card.
The button will eject the card far enough so you can pull it
the rest of the way with your fingers.

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 SECTION 2 Operation

1
6

1. Ejector buttons (upper drive B, lower drive A)

2. PC card
3. One option of modular endcap
4. Shoulder bolt for attaching endcap to computer
5. PC card slots (upper drive B, lower drive A)
6. Options connector

Figure 2-9
Installing and Ejecting PC Cards

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 Operation SECTION 2

Downloading Programs into Your

Hand-Held Computer
Using Utilities to download programs into your hand-held
computer may require placing your computer into a dock.
You can also download using an optional internal modem or
radio module.
1. Remove all bootable PC cards.
2. Press the reset switch (refer to Figure 1-5 on page
1-12), you will then hear two beeps.
3. Press and hold down the [I/O] key.
4. Press [4] to boot ROM drive.

ROM DOS 5
Start From:
1) Memory Card 1 =A:
2) Memory Card 2 =B:
3) RAM Drive =C:
4) ROM Drive =D:

" NOTE: If option 4 (start from ROM drive) is selected, your hand-held com-
puter will check and run AUTOEXEC.BAT on other drives after
D:CONFIG.SYS is processed. This is to support booting ATA PC
cards.

5. After your hand-held computer finishes booting, and

the copyright notice is displayed, press [ENTER] to
continue.

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 SECTION 2 Operation

6. This next screen will follow:

UTILITIES LOAD
PROGRAMS/DATA
1. BEGIN COMM SESSION
2. COM x-comm set -- x
3. UNIT ID ZZZZZZX

9. ADVANCED UTILITIES
[ESC]QUIT

7. Connect to download device, i.e.: modem, dock, IrDA,

serial, Interlink, etc.
8. If COMM SETTING is correct, go to Step 11.
9. Press [2] to change comm settings. Press the number
for the option you want, or use the up or down arrow
keys to highlight the desired selection.
10. Return to main menu.
11. Press [1] to begin comm session.
At this point go to Appendix B for the Utilities Programs
procedures.

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 Operation SECTION 2

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 Section 3

Routine Care and Maintenance

" " " " " " " " " " " " " " " " " " " " " " " " " " " "

Introduction
Your hand-held computer is designed to withstand normal
use in harsh environments. Occasional maintenance is re-
quired to ensure trouble-free operation. The procedures in
this section should help keep your hand-held computer in
good working condition.
Maintenance procedures included in this section provides
instructions on identifying low battery conditions, and
cleaning your computer.

Low Battery Indication

If you attempt to turn your hand-held computer on and it
does not respond, this usually means the battery is run
down. Just to be sure, insert your hand-held computer in a
dock or other charging device, turn it ON, and see if the
hand-held computer responds. If it does, follow the instruc-
tions for Charging the Batteries beginning on page 2-5. If
it does not respond when inserted in the equipment that
provides charging, another problem could exist. Refer to the
Troubleshooting section for solutions.

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 Routine Care and Maintenance SECTION 1

Cleaning Your Hand-Held Computer

Periodic cleaning helps maintain the appearance and reli-
ability of your hand-held computer. When cleaning your
hand-held computer, inspect the keyboard, covers, display,
connectors, and peripheral products for obvious signs of
damage or wear.
B CAUTION: Do not use any abrasive cleaning compounds, ketonic solvents
(acetone or ketone) or aromatic solvents (toluene or xylene) to
clean any part of your hand-held computer. These solutions will
cause permanent damage to your hand-held computer.

Never pour cleaners directly on the display or the case.

Instead put the cleanser on a soft cloth and gently wipe the
case.

Case and Display

It is recommended that you clean the exterior of your com-
puter using a soft cloth dampened with MICRO-CLEAN II
cleanser, made by Foresight International, Inc. 4887 F
Street, Omaha, NE 68127-0205.

Docking Connectors
If docking connector contacts become dirty or tarnished,
clean them with a cotton swab dipped in alcohol. It may
also be necessary to lightly burnish them with a pencil eras-
er.

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 Section 4
Troubleshooting
" " " " " " " " " " " " " " " " " " " " " " " " " " " "

Introduction
Should you encounter difficulties in routine operation,
printing, or communications, there are a few things you
may be able to do to correct the problem.
" Refer to your applications (software user) manual for
printing and telecommunication procedures.
" Ensure that electrical and mechanical connections are
secure and undamaged.

Troubleshooting Chart
Table 4-1 lists conditions you might see and offers some ba-
sic remedies:

Table 4-1
Basic Troubleshooting
Condition Solution
Low Battery Recharge the main battery pack.
Bad TCOM Review and retry communications procedures.
Check cable connections.
Does Not Respond Check to ensure that the dock is plugged in and hand-held
To Power computer is making good contact.

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 Troubleshooting SECTION 4

Table 4-1 continued

Basic Troubleshooting
Condition Solution
Hand-Held * Ensure that there is a main battery in.
Computer Will Not * The main battery may be low and need recharging.
Turn ON When The
[1/0] Key Is * The battery door may not be closed completely.
Pressed
As The Battery Lithium Ion batteries will lose half of their available
Pack Ages It Is capacity after about 1000 cycles (use and recharge = 1 cycle).
Losing Capacity Therefore, a fully charged battery pack will show fewer than
and Fewer LEDs four lit LEDs, this is normal. Either replace the battery pack
are lighting. or plan your charging needs accordingly, and note that the
capacity will continue to decrease with each cycle.
Battery Does Not Charge battery pack then recheck. Replace battery pack if
Light Any Of The needed.
LEDs.
The Charging *A determination can be made regarding the problem as a
Indicator Starts result of the sequence of red and orange blinking. This is
Blinking Red And helpful to a Customer Support Center Specialist. It is best
Orange for you to tell them as much as you can and probably is to
your best interest to call a specialist at the support center.
First there are some things to try.
For example: There may be a bad connection between the
charger and the battery. Remove and re-insert the battery
pack.
* It might be a defective battery pack. Return battery pack
to Customer Support Center.
* You can remove the battery pack from the charger and try
charging it while in your hand-held computer.
Hand-Held The printer may be running off battery power. The printer
Computer Will Not does not charge the battery in your hand-held computer
Turn ON When when it is running off of battery power itself.
Inserted In A
Printer

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 SECTION 4 Troubleshooting

Table 4-1 continued

Basic Troubleshooting
Condition Solution
Hand-Held Main and Backup Battery are Critically Low. Ensure that
Computer Will Not your computer has been on a charger for at least five min-
Power Up, Screen utes, then remove from the dock and press the reset switch.
is Blank, RS485 The display will then be active.
Network Does Not Continue to charge your hand-held computer for 14 hours to
Work ensure both the main and backup batteries are fully
charged.
After this initial charge, the normal time for the main bat-
tery pack to charge is about 2 1/2 hours.
Hand-Held * Ensure the dock is plugged in.
Computer Will Not * Ensure that there is a main battery in your hand-held
Turn ON When computer.
Placed In A Dock
* Ensure the battery door is completely closed.
Hand-Held * You may have a very low battery, try recharging the
Computer Shuts battery.
Down In The * You may have hit the battery door latch, this will cause
Middle Of Using your hand-held computer to suspend. Check the latch.
Hand-Held This is the correct operation, the unit shuts down to con-
Computer Turns serve energy and save data.
OFF When You
Open the Battery
Door
Hand-Held *May not turn OFF when it is connected to a charging de-
Computer Does vice.
Not Turn OFF * May not turn OFF when it is processing data.
If either of these conditions continues for a long period of
time, contact support personnel as this will run down the
batteries.

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 Troubleshooting SECTION 4

Table 4-1 continued

Basic Troubleshooting
Condition Solution
Hand-Held * Ensure that full contact is made in the dock, try reseating
Computer Displays hand-held computer in dock.
A Bad TCOM * Ensure there is a good connection between the dock and
Message the host.
Hand-Held Normal time is between 30--45 seconds. If longer than this,
Computer Takes A may need to contact support personnel.
Long Time To Boot
Up After A Reset

If these basic solutions do not solve your problem, there

could be a number of reasons. Additional things to do are:
" Refer to the software documentation written for your
application. This documentation contains trouble-
shooting information.
" Contact the Customer Support Specialist at your Cus-
tomer Service Center. Your regional Customer Service
Center is fully staffed and equipped to repair your
hand-held computer. Customer Support Center ad-
dresses and telephone numbers are printed on a Prod-
uct Service Information card. This document is packed
with all products.

Repair Service
Be sure to carefully pack the unit and include a description
of the problem and the measures you took to correct it.
If possible, include any printout (if applicable) or write
down displayed error messages to illustrate the problem.

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 Appendix A

Connector Pin-Outs
" " " " " " " " " " " " " " " " " " " " " " " " " " " "

8-Pin Docking Connector (standard)

8 6 4 2

7 5 3 1

Pin Signal Function

1 BCLK Battery Clock
2 12.0 Volts Terminal From Dock
3 GND Ground
4 BDAT Battery Data
5 TXD Transmit for Serial Port
6 RXD Receive for Serial Port
7 RTS Ready To Send
8 CTS Clear To Send

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 Appendix B
Utilities Program
The PEN*KEYR Utilities Program provides basic functions
required to prepare your hand-held computers for use.

Entry Point
PEN*KEY UTILITIES
PSROMOC Vx.xx
COPYRIGHT 1994--1998
Screen Title
INTERMEC Key Description
TECHNOLOGIES
CORPORATION.
ALL RIGHTS RESERVED
[ENTER]CONTINUE

This screen appears after cold-booting the computer.

" Screen Title: (dark bar at the top) contains the
application name, such as “PEN*KEY UTILITIES”,
and the specific screen name, such as “MODEM
PARAMETERS.”
" Key Description: (dark bar at the bottom) contains
“action” keys. Movement keys, such as arrows, are not
shown.

Pop-Up Menus

Pop-Up menus appear after a menu option. Press the num-

ber of an option you want to select; or press the Y or B

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 Utilities Program APPENDIX B

CHANGE UNIT ID
UNIT ID 2233233
WORKGROUP
6200IPL
[F4]RESET FACTORY
[ESC]QUIT
keys to scroll through the list and press the [ENTER] key
to enter. Select one option each time.
Press the [ESC] key to exit a pop-up menu.

Drop-Down Lists
1. NETWORK. . .
2. MODEM/DIRECT
3. ACCESSORY CARD
4. HANDHELD
5. REMOTE OPS
6. INTERSERVER

Drop-down lists provide suboptions under a pop-up menu.

Press the number of a suboption, or press the Y or B keys
to scroll through the list and press the [ENTER] key to en-
ter. Select one suboption each time.
Press the [ESC] key to exit a drop-down list.

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 APPENDIX B Utilities Program

Alphanumeric Fields
NETWORK PARAMETERS
SERVER NAME
I.U.N. INCORPORATED
SERVER IP ADDRESS
123.123.123.123
CLIENT IP ADDRESS
123.123.123.123
ROUTER
0. 0. 0. 0
SUBNET MASK
0. 0. 0. 0
[ESC]QUIT

If your computer has a numeric keyboard, enter alphanu-

meric data by pressing the A and " keys to scroll back and
forth through the set of alphanumeric characters. After a
character is selected, press the [ENTER] key to enter that
character. Press [ENTER] again to move to the next field.
If your computer has an alphanumeric keyboard, press the
characters, then press the [ENTER] key to move to the
next field.
Press [ENTER] to save the entries and exit the menu.
Press the [ESC] key to exit without saving the entries.

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 Utilities Program APPENDIX B

Title Screen
When you reboot or reset your computer, the Title Screen
appears:

PEN*KEY UTILITIES
PSROMOC Vx.xx
COPYRIGHT 1994--1998
INTERMEC
TECHNOLOGIES
CORPORATION.
ALL RIGHTS RESERVED
[ENTER]CONTINUE

Press the [ENTER] key to continue.

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 APPENDIX B Utilities Program

Language Selection
" NOTE: The PEN*KEY Utilities Program checks files for available language
options. If no language resource files exist, you do not see this
menu.

If your application requires non-English languages, the

Language Selection menu appears. English is the first op-
tion, followed by up to nine additional options:

PEN*KEY UTILITIES
LANGUAGE SELECTION
1. ENGLISH
2.
3.
4.
5.
6.
7.
8.
9.
0.
[ESC]QUIT

Press the number of a language, or press the Y or B keys

to scroll through the list, then press the [ENTER] key to
enter.
Press the [ESC] key to exit this menu.

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 Utilities Program APPENDIX B

Communications Menu
" NOTE: The default is the NPCP RS-485 communication.

" NOTE: If your computer does not support any of the features listed, the fol-
lowing pop-up menu appears. Press the [ENTER] key to continue:

COMMUNICATIONS
FEATURE
ESCT SUPPORTED
[ENTER]CONTINUE

The Communications Menu appears after the Title Screen:

PEN*KEY UTILITIES
COMMUNICATIONS

1. BEGIN COMM SESSION

2. COMM SETTING
NRINET
3. UNIT ID
4. NETWORK PARAMETERS
SERVER NAME

CLIENT IP ADDRESS
0.0.0.0
ROUTER
0.0.0.0
SUBNET MASK
0.0.0.0

9. ADVANCED UTILITIES
[ESC]QUIT

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 APPENDIX B Utilities Program

Option 1 BEGIN COMM SESSION

If you select this option, the computer repeats communica-
tions until successful or you press the [ESC] key.
" NOTE: If you press the [ESC] key, this verification window appears:

ARE YOU SURE YOU

WANT TO STOP
COMMUNICATIONS
ESCW?
[ENTER]STOP
[ESC]RESUME

" NOTE: This window may not appear immediately. For most communication
settings, a session cannot be interrupted once it has started, so the
[ESC] key is not processed until the next session is attempted.

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BEGIN COMM SESSION with NETWORK

If you select this option and Option 2. COMM SETTINGS
is set to NETWORK, this Communication Status menu ap-
pears:

PEN*KEY UTILITIES
COMMUNICATIONS

COMM SETTINGS:
NRINET
SERVER NAME

CLIENT IP ADDRESS
0.0.0.0
ROUTER
0.0.0.0
SIGNING ON
STATUS: 20

[ESC]STOP COMM

While SIGNING ON is onscreen, STATUS: may appear

with the status of the attempted connection. Refer to
Session Status on page B-12 for meaning.
Following a successful session, PEN*KEY Utilities executes
the downloaded application. If the necessary program files
are not found, this message window appears:

MISSING SYSTEM
FILES
[ENTER]CONTINUE

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 APPENDIX B Utilities Program

If the session is unsuccessful, LAST SESSION appears with

the failure status, such as “T803.”

PEN*KEY UTILITIES
COMMUNICATIONS
COMM SETTINGS:
NRINET
SERVER NAME

CLIENT IP ADDRESS
0.0.0.0
ROUTER
0.0.0.0
SIGNING ON
STATUS: 20

LAST SESSION T803

INVALID HOST NAME
OR IP ADDRESS

[ESC]STOP COMM

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 Utilities Program APPENDIX B

BEGIN COMM SESSION with MODEM/DIRECT

If you select this option and Option 2. COMM SETTINGS
is set to MODEM/DIRECT, this Communication Status
menu appears:

PEN*KEY UTILITIES
COMMUNICATIONS

COMM SETTINGS:
MODEM/DIRECT
MODEM TYPE
NM2400/NM2400A
PROTOCOL BPS FMT
TTY 2400 8N1
AUTO ANSWER
ESC
CONFIGURING

LAST SESSION: T289

ESC RESPONSE FROM
MODEM

[ESC]STOP COMM

" NOTE: The computer may stay at the “CONFIGURING” screen for about 20
seconds if a modem is not detected.

If the session is unsuccessful, LAST SESSION appears with

the failure status, such as “T289.”

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 APPENDIX B Utilities Program

BEGIN COMM SESSION with ACCESSORY CARD

If you select this option and Option 2. COMM SETTINGS
is set to ACCESSORY CARD, the system attempts to
execute the application from a PC card. If the “MISSING
SYSTEM FILES” message appears, press the [ENTER] key
to continue.

BEGIN COMM SESSION with INTERSERVER

If you select this option and Option 2. COMM SETTINGS
is set to INTERSERVER, this Communication Status menu
appears:

Transfer:

Press the [ESC] key to exit this screen.

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 Utilities Program APPENDIX B

Session Status
The first single character code (“T”) is the session status,
which applies to all COMM SETTINGS. There are five sta-
tuses possible:
" G Good session
" T Unexpected end of transmission
" H Incorrect file header encountered
" F File error encountered
" L Telecommunications aborted before first file
header received
The three digit number (“289”) indicates the specific proto-
col error. These error codes apply when COMM SETTINGS
is set to NPCP RS-485 or NPCP RS-232:
" 0 No error
1 MININET.EXE not installed
6 User aborted communications by pressing
[ESC]
11 Invalid parameter specified in control file
" NOTE: The following values indicate an error returned by MININET.EXE.
100 is added to the error returned by MININET.EXE to avoid conflict
with other defined errors.

101 Illegal buffer length

103 Invalid command
105 Command timed out
106 Message incomplete
108 Illegal local session number
109 No resource available
110 Session closed
111 Command canceled
113 Duplicate name in local name table
114 Name table is full
115 Name is deregistered, command complete
117 Local session table full
118 Session open rejected

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119 Invalid name number

120 No answer
121 Name not found
122 Name in use on remote adapter
123 Name deleted
124 Session ended abnormally
125 Name conflict
126 Incompatible remote device
133 Network interface is busy
134 Too many commands outstanding
135 Invalid LAN adapter number
136 Command completed while cancel occurring
138 Command not valid to cancel
164--179 Unusual network condition
180--354 Adapter malfunction
These error codes apply when COMM SETTINGS is set to
MODEM/DIRECT and PROTOCOL is set to TTY:
0 No error
6 [ESC] key pressed, aborting communications
11 Invalid parameter specified in control file
23 End of transmission
101 Line lost
102 Parity error
103 Character gap too long
104 Data loss
105 Excessive NAKs (negative acknowledgements)
106 Block count error
107 Block check error
108 Block framing error
109 Control character error
2xx Modem error
xx Hayes response code, or code defined by
program:
03 No carrier
04 Command not recognized
06 No dial tone
07 Dialed number is busy

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 Utilities Program APPENDIX B

08 No answer
86 Error sending command to modem
87 Expected numeric response not numeric
88 Invalid response format
89 No significant response from modem
97 COM port disabled by system due to low
battery or removal of PC card modem.
98 Unrecognized English response
99 Memory allocation error
" NOTE: For response codes not listed above, if you purchased this modem
from the Norand Mobile Systems Division of Intermec Technologies
Corporation, contact our Customer Response Center at
1--800--221--9236.

If this modem is not from the Norand Mobile Systems Division, con-
tact your modem supplier.

These error codes apply when COMM SETTINGS is set to

NOVELL NETWARE:
" 0 No error
6 User aborted communications by pressing
[ESC] key.
100 Connection to host failed. Verify network
connection, verify that PENKEY login name
exists on host.
101 Could not access include file. Verify existence
of include file on host.
102 Could not allocate needed memory.

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 APPENDIX B Utilities Program

These error codes apply when COMM SETTINGS is set to

NRINET:
" 0 No error
6 User aborted communications by pressing
[ESC] key.
800 PC TCP/IP kernel is missing.
801 Invalid client IP address. Make sure the entry
for CLIENT IP ADDRESS is correct, or make
sure the DHCP server is running.
802 Invalid Service or Service Type, or invalid port
number.
803 Invalid host name or IP Address. Make sure
the entry for SERVER NAME is correct, and
that the server is running.
804 Could not create socket. Check all cables and
network connections.
806 Block sent was incomplete or block received
was incomplete.
807 Client and server negotiation failed.
808 Server specified an unsupported block size.
809 Invalid buffer pointer.
810 All server connections are already in use. Try
again later.
811 Timeout while sending data. Connection to
remote machine dropped. Make sure the host
is still running, and check all cables and
network connections.
812 Timeout while receiving data. Connection to
remote machine dropped. Make sure the host
is still running, and check all cables and
network connections.
935 Operation would block.
939 Destination address required.
940 Message too long.
948 Address already in use.
950 Network is down.

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 Utilities Program APPENDIX B

951 Network is unreachable.

952 Network dropped connection or reset.
954 Connection reset by peer.
955 No buffer space available.
960 Connection timed out.
961 Connection refused.
962 Too many levels of symbolic links.
963 File name is too long.
964 Host is down.
965 Host is unreachable.
966 Directory not empty.
These error codes apply when COMM SETTINGS is set to
TFTP:
" 0 No error.
1 TCP/IP kernel is not loaded.
6 User aborted communications by pressing
[ESC] key.
201 TFTP.EXE failed.
202 TFTP.EXE not found.
203 Unknown server.
204 Remote file name is invalid.
205 Local file name is invalid.
206 File not found on server.
207 Timeout.

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 APPENDIX B Utilities Program

Option 2 COMM SETTING

If you select this option, the Communications Settings drop-
down list appears:

1. NETWORK. . .
2. MODEM/DIRECT
3. ACCESSORY CARD
4. HANDHELD
5. REMOTE OPS
6. INTERSERVER

Press the number of a communications settings, or press

the Y or B keys to scroll through the list, then press the
[ENTER] key to enter.

Suboption 1 NETWORK
If you select this suboption, a drop-down list appears with
various networks:

1. NETWORK. . .
1. NPCP RS485
2. NPCP RS232
3. NRINET
4. TFTP
5. ESCVELL NETWARE

Press the number of a network or press the Y or B keys to

scroll through the list, then press the [ENTER] key to
enter. The computer returns to the Communications Menu
with the selected network assigned to Option 2. COMM
SETTING. See a sample menu on page B-6.
Press the [ESC] key to exit this drop-down list. The com-
puter takes you to the Communications Menu.

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 Utilities Program APPENDIX B

Suboption 2 MODEM/DIRECT
If you select this suboption, the computer returns to the
Communications Menu with the MODEM/DIRECT option
assigned to Option 2. COMM SETTING:

PEN*KEY UTILITIES
COMMUNICATIONS

1. BEGIN COMM SESSION

2. COMM SETTING
MODEM/DIRECT
3. UNIT ID
4. MODEM PARAMETERS
MODEM TYPE
NM2400/NM2400A
PROTOCOL BPS FMT
TTY 2400 8N1
AUTO ANSWER
ESC
5. PHONE NUMBER
9...131369282

9. ADVANCED UTILITIES

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 APPENDIX B Utilities Program

Suboption 3 ACCESSORY CARD

Suboption 6 INTERSERVER
If you select either of these suboptions, the computer re-
turns to the Communications Menu with ACCESSORY
CARD or INTERSERVER assigned to Option 2. COMM
SETTING.

PEN*KEY UTILITIES
COMMUNICATIONS

1. BEGIN COMM SESSION

2. COMM SETTING
ACCESSORY CARD
3. UNIT ID

9. ADVANCED UTILITIES

Suboption 4 HANDHELD
Suboption 5 REMOTE OPS
These suboptions are not supported at this time.

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 Utilities Program APPENDIX B

Option 3 UNIT ID
If you select this option, the Change Unit ID pop-up menu
appears:

CHANGE UNIT ID
UNIT ID 2233233
WORKGROUP
6200IPL
[F4]RESET FACTORY
[ESC]QUIT

Enter up to eight characters to change the Unit ID. Use the

[¬SP] key to backspace and use the [CLR] to restore the
previous ID. Press the [ENTER] key to save the new ID
and return to the Communications Settings menu. Press
the [F4] key to reset the ID to factory default. Press [ESC]
to exit this pop-up menu.

Option 4 NETWORK PARAMETERS

Network Parameters appears as Option 4 when Option 2.
COMM SETTINGS is set to one of these three NETWORK
options: NRINET, TFTP, or ESCVELL NETWARE.

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 APPENDIX B Utilities Program

NETWORK PARAMETERS with NRINET or TFTP

If you select this option and Option 2. COMM SETTINGS
is set to NRINET or TFTP, this Network Parameters pop-up
menu appears:

NETWORK PARAMETERS
SERVER NAME

SERVER IP ADDRESS
0. 0. 0. 0
CLIENT IP ADDRESS
0. 0. 0. 0
ROUTER
0. 0. 0. 0
SUBNET MASK
0. 0. 0. 0
[ESC]QUIT

If you have an alphanumeric keyboard, press the characters

to the host name, then press the [ENTER] key to save the
entry and move to the next field.
If you have a numeric keyboard, use the A and " keys to
scroll back and forth through the given set of alphanumeric
characters. After a character is selected, press the
[ENTER] key to enter that character. Press [ENTER]
again to move to the next field. Press the Y or B keys to
move between fields.
Press [ENTER] to save the entries and exit the Network
Parameters menu. Press the [ESC] key to exit without sav-
ing the entries.

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 Utilities Program APPENDIX B

NETWORK PARAMETERS with ESCVELL NETWARE

If you select this option and Option 2. COMM SETTINGS
is set to NOVELL NETWARE, this frame type drop-down
list appears:

1. 802.2
2. ETHERNET II
3. 802.3 RAW
4. 802.2 W/ SNAP

Press the number of a frame type, or press the Y or B keys

to scroll through the list and press the [ENTER] key to en-
ter. Press the [ESC] key to exit this drop-down list without
changing the frame type.

Option 4 MODEM PARAMETERS

Modem Parameters appears as Option 4 when Option 2.
COMM SETTINGS is set to MODEM/DIRECT.
If you select this option, the Modem Parameters pop-up
menu appears.

MODEM PARAMETERS
1. MODEM TYPE
NM2400/NM2400A
2. PROTOCOL TTY
3. BPS RATE 2400
4. DATA FORMAT 8N1
5. AUTO ANSWER ESC
[ESC]DONE

Press the number of a modem parameters option, or press

the Y or B keys to scroll through the list, then press the
[ENTER] button to enter.
Suboption 1 MODEM TYPE
If you select this suboption, a drop-down list appears with
supported modem types. Press the Y or B keys to scroll
through the list, then press the [ENTER] button to enter.

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 APPENDIX B Utilities Program

" If you select drop-option OTHER EXTERNAL or

OTHER INTERNAL, the Modem Init String pop-up
menu appears:

MODEM INIT STRING

ATE0V0Q0&M0&S1&C1&
D2&R/QX0L1

[F2]TEST STRING
[ENTER]OK
[ESC]QUIT

a. Enter the initialization string of the modem you are

using. Refer to your modem’s reference manual for
information.
" NOTE: Use A and " keys on numeric keyboards to scroll the alphanumeric
character set.

" NOTE: If you leave this menu blank, a string is not saved.

b. Press the [ENTER] key to enter the string or press

[ESC] to exit this pop-up menu.

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 Utilities Program APPENDIX B

" NOTE: Testing the modem initialization string is optional.

"To test the modem string, do the following:

a. Press the [F2] key. The computer replies with
“PLEASE WAIT” and tests the string:

MODEM INIT STRING

ATE0V0Q0&M0&S1&C1&
D2&R/QX0L1
PLEASE WAIT . . .
[F2]TEST STRING
[ENTER]OK
[ESC]QUIT

Momentarily, the computer displays the modem’s

response:

MODEM INIT STRING

ATE0V0Q0&M0&S1&C1&
D2&R/QX0L1
RESULT: 97
[F2]TEST STRING
[ENTER]OK
[ESC]QUIT

" NOTE: Zero indicates the modem was successfully configured. Any other
value indicates an error. See page B-13 for a list of modem errors. If
you purchased this modem from the Norand Mobile Systems Divi-
sion, contact our Customer Response Center at 1--800--221--9236.

If this modem is not from the Norand Mobile Systems Division, con-
tact your modem supplier.

b. Press the [ENTER] key to update the modem ini-

tialization string. The computer returns to the Mo-
dem Parameters pop-up menu with OTHER EX-
TERNAL or OTHER INTERNAL assigned.

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 APPENDIX B Utilities Program

Suboption 2 PROTOCOL
If you select this suboption, a drop-down list of various pro-
tocols appears:

1. TTY
2. YMODEM

Press the number of a protocol, or press the Y or B keys to

scroll through the list, then press the [ENTER] key to en-
ter. The computer returns to the Modem Parameters pop-up
menu with the selected protocol assigned.
Press the [ESC] key to exit this drop-down list.

Suboption 3 BPS RATE

If you select this suboption, the BPS Rate drop-down list
appears with various bits per second (BPS) rates:

1. 1200
2. 2400
3. 4800
4. 9600
5. 19200
6. 38400
7. 57600
8. 115200

Press the number of a BPS rate, or press the Y or B keys

to scroll through the list, then press the [ENTER] key to
enter. The computer returns to the Modem Parameters pop-
up menu with the selected BPS rate assigned.
Press the [ESC] key to exit this drop-down list.

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 Utilities Program APPENDIX B

Suboption 4 DATA FORMAT

If you select this suboption, the Data Format drop-down list
appears:

1. 8N1
2. 7E1

Press the number of a data format, or press the Y or B

keys to scroll through the list, then press the [ENTER] key
to enter. The computer returns to the Modem Parameters
pop-up menu with the selected data format assigned.
Press the [ESC] key to exit this drop-down list.

Suboption 5 AUTO ANSWER

This suboption is not supported at this time.

Option 5 NETWORK INTERFACE

Network Interface appears as Option 5 when Option 2.
COMM SETTINGS is set to NRINET, TFTP, or ESCVELL
NETWARE.
If you select this option, the Network Interface drop-down
list appears:

1. ETHERNET
2. RS485

Press the number of a network interface, or press the Y or

B keys to scroll through the list, then press the [ENTER]
key to enter. The computer returns to the Communications
menu with the selected network interface assigned.

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 APPENDIX B Utilities Program

Option 5 PHONE NUMBER

Phone Number appears as Option 5 when Option 2. COMM
SETTINGS is set to MODEM/DIRECT.
If you select this option, the Phone Number pop-up menu
appears:

PHONE NUMBER
9...13193693282
[ . ]DIALING PAUSE
[ENTER]OK
[ESC]QUIT

Enter up to 16 characters. Use the [¬SP] key to backspace;

use the [CLR] to reset to the previous phone number, and
press [.] to insert a dialing pause command (“,”).
Press the [ENTER] key to save the new phone number and
return to the Communications Settings menu.
Press the [ESC] key to exit this pop-up menu.

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 Utilities Program APPENDIX B

Option 9 ADVANCED UTILITIES

If you select this option, the Advanced Utilities menu ap-
pears:

PEN*KEY UTILITIES
ADVANCED UTILITIES

1. SET DATE/TIME
2. BATTERY STATUS
3. FORMAT RAM DRIVE
4. FORMAT RAM CARD
5. SET BOOT DRIVE

Press the number of an advanced utility option, or press the

Y or B keys to scroll through the list, then press the
[ENTER] key to enter.
" NOTE: Suboption 4 FORMAT RAM CARD appears only if the FOR-
MAT.COM program is in the PATH.

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 APPENDIX B Utilities Program

Suboption 1 SET DATE/TIME

If you select this suboption, the Set Date/Time pop-up menu
appears:

SET DATE/TIME
DATE: 01/20/80
TIME: 23:12:04
[ESC]QUIT

Enter numbers for the month, day, year (1980--2079), hour,

minute, and second (up to 23:59:59). Press the [ENTER]
key after each entry. An incorrect entry causes the comput-
er to default to the initial number. Press the [ESC] key to
exit this pop-up menu.

Suboption 2 BATTERY STATUS

Use this suboption to check battery status, and for 6210
Computers, to condition these batteries. The Battery Status
screen appears when you select this suboption:

PEN*KEY UTILITIES
BATTERY STATUS

MAIN PACK CHARGING

VOLTAGE 7.37
LAST COND 10/10/96
CAPACITY 23:59

BACKUP
VOLTAGE 2.94
LAST COND 10/10/96
CAPACITY 23:59

CHARGER 16.22

[F2]CONDITION BATT
[ESC]QUIT

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" MAIN PACK: Status of the main battery pack:

" OK Battery operating properly.
" LOW Power running low, needs
recharging.
" CRITICAL Power dangerously low,
recharge soon or lose all data.
" CHARGING Main battery pack recharging.
" MISSING Main battery pack not loaded
or detected.
" VOLTAGE: Amount of operational battery
voltage.
" LAST COND: Date when battery was last
conditioned. “??/??/??” if un
known.
" CAPACITY: Estimated time battery is
operational after complete
charge. “??:??” if unknown.
" CHARGER: Amount of voltage supplied by
external charge source.

Suboption 3 FORMAT RAM DRIVE

If you select this suboption, the Format RAM Drive pop-up
menu appears:

FORMAT RAM DRIVE

0MB 0KB
[ENTER]OK
[ESC]QUIT

Enter the total MB and KB for the RAM drive.

" NOTE: A zero in both fields deletes the RAM drive.
Press the [ENTER] key after each entry. A pop-up verifica-
tion appears:

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FORMAT RAM DRIVE

ALL DATA ON
EXISTING RAM DRIVE
WILL BE DESTROYED!

OK TO CONTINUE?
[ENTER]OK
[ESC]QUIT

Press the [ENTER] key to continue. Press the [ESC] key to

exit the menu.

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 Utilities Program APPENDIX B

Suboption 4 FORMAT RAM CARD

" NOTE: This suboption appears only if the FORMAT.COM program is in the
PATH. The 512KB flash does not include FORMAT.COM.

If you select this suboption, the Format RAM Card pop-up

menu appears:

FORMAT RAM CARD

1. A:
2. B:
5. E:
6. F:
[ENTER]OK
[ESC]QUIT

" NOTE: If the computer was booted from a RAM card drive, that drive is not
displayed in the menu.

Press the number of the RAM card drive, or press the Y or

B keys to scroll through the list, then press the [ENTER]
key to enter. A pop-up verification window appears:

FORMAT RAM CARD

ALL DATA ON
RAM CARD
WILL BE DESTROYED!

OK TO CONTINUE?
[ENTER]OK
[ESC]QUIT

Press the [ENTER] key to continue. Press the [ESC] key to

exit the menu.

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 APPENDIX B Utilities Program

Suboption 5 SET BOOT DRIVE

If you select this suboption, the Set Boot Drive pop-up
menu appears:

SET BOOT DRIVE

1. A:
2. B:
3. C:
4. D:
5. E:
6. F:
[ESC]QUIT

" NOTE: The current default drive is highlighted in this menu.

Press the number of a boot drive, or press the Y or B keys

to scroll through the list, then press the [ENTER] key to
enter. The computer returns to the Advanced Utilities
menu.
Press the [ESC] key to exit this pop-up menu.

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 Utilities Program APPENDIX B

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 Appendix C

Supported Radio Configurations

" " " " " " " " " " " " " " " " " " " " " " " " " " " "

RM280
The RM280 is a 2.4 GHz FHSS (Frequency Hopped Spread
Spectrum) Network Interface Card. The RM280 is avail-
able in your 6100 Computer as a factory installed option.
The RM280 adds a wireless LAN capability to the hand-
held computer, allowing it to communicate with other net-
work devices, through the 6710 Wireless Access Point.

Specifications:

Software Compatibility Operates with most PC compatible commu-

nication protocols that support interfaces to
Open Datalink Interface (ODI) or Network
Driver Interface Specification (NDIS) drivers.
Range Up to 500 feet (17 meters) line of site; 25,000
square feet (2,322 square meters) in typical
indoor installations
Data Rates (Throughput) 800 kbs or 1.6 Mbs, auto selecting
Frequency Band 2400--2483 GHz FHSS
Output Power 100 mW
Regulatory Compliance FCC 15.247; DOC RSS 210
FCC ID EHARM2400

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 Supported Radio Configurations APPENDIX C

C-2 6100 Hand-Held Computer User’s Guide

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 INDEX
" " " " " " " " " " " " " " " " " " " " " " " " " " " "

B D 56-key keypad, 1-6

Backlight, 1-7 Display options, touch screen,

1-7 L
Backup battery, 2-10 Loading programs, 2-13
Downloading programs, 2-18
installing, 2-10
lithium, 1-8 Drives, 2-13
M
Batteries, 1-7
backup, 1-8 Magnetic card reader, 1-16
installing, 2-10 E using, 1-18
life, 2-10 Ejector buttons, 2-16 Magnetic stripe card reader,
lithium, 1-8 1-16
Endcap, installing, 2-11
main, 1-7 Magnetic stripe reader, using,
care, 3-1 1-18
cycles, 1-10 Main battery, 1-7, 2-3, 2-8
installing, 2-3 F care, 3-1
lithium ion, 1-7 First time charge, main and cycles, 1-10
low battery indication, 3-1 backup batteries, 2-3 installing, 2-3
removing, 2-8 lithium ion, 1-7
Flashing, 2-14
Battery, status, utilities menu, low battery indication, 3-1
B-29 removing, 2-8
G Measuring battery pack
Boot drive statement, 2-13
capacity, 2-9
Gold (shift) key, 1-11 Memory card
installing, 2-15
removing, 2-16
C I types
type II, 1-11
Charging main and backup I/O key, 1-11
type III, 1-11
batteries, the first time, 2-3 Installing endcap, 2-11 Memory types
Charging main battery, 2-5 Installing memory cards, 2-15 flash ROM, 1-10
in hand-held computer, 2-5 Installing PC memory cards, main, 1-10
not in hand-held computer, 2-15 MSR
2-5 magnetic stripe reader, 1-16
Integrated scanner endcap, 1-14
multipack charger, 2-5 using, 1-18
single pack charger, 2-5 IrDA, 2-14
Cleaning, 3-2 N
case, 3-2
contact surfaces, 3-2 K Normal charging time, main
display, 3-2 battery, 2-3
Keyboard features
docking connector, 3-2 30-key keypad, 1-6
keyboard, 3-2 56-key keypad, 1-6 O
Connectors, A-1 Keypad options Optional integrated scanner
8-pin docking connector, A-1 30-key keypad, 1-6 endcap, 1-14

6100 Hand-Held Computer User’s Guide Index-1

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 INDEX

Optional magnetic stripe reader, Shift key, 1-11 PHONE NUMBER, B-27
1-16 Specifications, 1-19 UNIT ID, B-20
Optional tethered scanner Suspend and Resume key, 1-11 communications menu subop-
endcap, 1-13 tions
ACCESSORY CARD, B-19
T AUTO ANSWER, B-26
P BATTERY STATUS, B-29
Tethered scanner endcap, 1-13 BPS RATE, B-25
PC cards, 1-10 Touch screen display, 1-7 DATA FORMAT, B-26
types Troubleshooting chart, 4-1 FORMAT RAM CARD,
type II, 1-11 B-32
Type II card slot, drive b, 2-13
type III, 1-11 FORMAT RAM DRIVE,
PC memory card B-30
installing, 2-15 U HANDHELD, B-19
removing, 2-16 INTERSERVER, B-19
Using the card reader, 1-18
Product feature descriptions, 1-3 MODEM TYPES, B-22
Using the MSR, 1-18 MODEM/DIRECT, B-18
Using the stripe reader, 1-18 NETWORK, B-17
R Utilities program, B-1 OTHER EXTERNAL, B-23
communications menu, B-6 OTHER INTERNAL, B-23
Radio module, 1-15 communications menu PROTOCOL, B-25
Removing memory cards, 2-16 options REMOTE OPS, B-19
Removing PC memory cards, ADVANCED UTILITIES, SET BOOT DRIVE, B-33
2-16 B-28 SET DATE/TIME, B-29
Repair service, 4-4 BEGIN COMM SESSION, language selection, B-5
B-7 network parameters
Reset switch, 1-12
COMM SETTING, B-17 with NOVELL NETWARE,
MODEM PARAMETERS, B-22
B-22 with NRINET or TFTP,
S NETWORK INTERFACE, B-21
Serial ports, 1-12 B-26 title screen, B-4

Index-2 6100 Hand-Held Computer User’s Guide

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