Conversational Analysis
Conversational Analysis
Abstract: This short, introductory paper presents an up-to-date account of works within the field of Applied
Linguistics which have been influenced by a Conversation Analytic paradigm. The article reviews recent studies
in classroom interaction, materials development, proficiency assessment and language teacher education. We
believe that the publication of such a special journal issue is timely, since Conversation Analysis has been one of
the most influential methodologies in recent Applied Linguistic research, as can be seen by the growing number
of publications appearing in various journals.
Keywords: Conversation Analysis, Applied Linguistics, language learning and teaching, classroom interaction,
language teacher education, materials development, language proficiency assessment
Özet: Bu kısa giriş makalesi Konuşma Çözümlemesi yaklaşımından etkilenen Uygulamalı Dilbilim alanındaki
çalışmalara dair güncel bir değerlendirme sunmaktadır. Çalışmamız sınıf etkileşimi, materyal geliştirme, dil
yeterliliği değerlendirmesi ve yabancı dil öğretmeni yetiştirme gibi çeşitli alanlarda yapılan güncel çalışmaları
taramaktadır. İnanıyoruz ki bu özel sayının yayınlanması, Konuşma Çözümlemesinin Uygulamalı Dilbilimde son
zamanlarda kullanılan en etkili yöntemlerden biri olması bakımından, zaman açısından çok uygundur; ki bu
çeşitli dergilerde sürekli artan bu alandaki makale sayısından anlaşılmaktadır.
Anahtar sözcükler: Konuşma Çözümlemesi, Uygulamalı Dilbilim, dil öğrenimi ve öğretimi, sınıf içi etkileşim,
öğretmen yetiştirme, materyal geliştirme, dil yeterliliği değerlendirmesi
Introduction
Started by sociologists Harvey Sacks and Emanuel A. Schegloff in early 1960s as a
‘naturalistic observational discipline that could deal with the details of social action
rigorously, empirically and formally’ (Schegloff & Sacks, 1973, p.289), Conversation
Analysis (henceforth CA) aims to ‘describe, analyse, and understand talk as a basic and
constitutive feature of human social life’ (Sidnell, 2010, p.1). As an approach to the study of
talk-in-interaction, CA grew out of ethnomethodology as developed by Garfinkel (1964;
1967), which studies ‘the common sense resources, practices and procedures through which
members of a society produce and recognise mutually intelligible objects, events and courses
of action’ (Liddicoat, 2007, p.2). Although CA is rooted in Ethnomethodology, which can be
used ‘to study any kind of human action’ (Seedhouse, 2004, p.13), it has its own principles
and procedures and focuses exclusively on actions that are manifested through talk 3. The basic
principles of CA, according to Seedhouse (2005), are as follows:
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Special Issue: Conversation Analysis in Educational and Applied Linguistics Sert & Seedhouse
They also form part of the sequential environment in which a next contribution will
occur.
3) No order of detail can be dismissed a priori as disorderly, accidental, or irrelevant
(Heritage 1984, p.241): CA has a detailed transcription system, and a highly empirical
orientation.
4) Analysis is bottom-up and data driven: The data should not be approached with any
prior theoretical assumptions, regarding, for example, power, gender, or race; unless
there is evidence in the details of the interaction that the interactants themselves are
orienting to it.
(p.166-67)
This short introduction to the special issue aims at introducing briefly recent research that has
been informed by the resources of CA within the field of Applied Linguistics, with a relatively
stronger focus on learning and teaching contexts, and with particular reference to the articles
in this issue, where relevant. We will first start with a consideration of instructed learning
contexts, as most of the studies published in this volume draw on research carried out in
classroom settings. The next section will review a newly emerging field, which seeks to
document the practices of language learning by using a micro-analytic approach; namely
CASLA. This will be followed by the potential offered by a CA research paradigm in relation
to; language proficiency assessment, materials design and development, and language teacher
education respectively.
Classroom interaction
The first and one of the most influential CA investigations into formal speech-exchange
systems in educational settings is McHoul’s (1978) study on the organisation of turns in
classrooms. By examining a number of violational and non-violational turn transitions for
their orderliness, he reveals that ‘the social identity contrast “Teacher/Student” is expressed in
terms of differential participation rights and obligations’ (p. 211). His research called for a
systematic investigation of classroom talk-in-interaction, which led to book-length
manuscripts within the fields of language learning and teaching (e.g. Markee, 2000;
Seedhouse, 2004). Seedhouse’s work documents the interactional organisation of second
language (L2) classrooms and uncovers the reflexive relationship between pedagogy and
interaction. He stresses the dynamic nature of context by ‘exemplifying how the institution of
the L2 classroom is talked in and out of being by participants and how teachers create L2
classroom contexts and shift from one context to another’ (2011, p.12). The micro-contexts of
classroom interaction he identifies are procedural context, task oriented context, form and
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accuracy context and meaning and fluency context. As the pedagogical focus varies, so the
organisation of turn and sequence varies (Seedhouse, 2005); and a good understanding of this
reflexive relationship enables researchers to see that, as Walsh (2002) states, ‘where language
use and pedagogic purpose coincide, learning opportunities are facilitated’ (p.5).
Detailed microanalysis of the features of classroom talk has also been undertaken within the
higher education domain, including university seminars (Walsh and O’Keeffe, 2010) and
university lectures (Christodoulidou, this issue), as well as Content and Language Integrated
Learning (CLIL) contexts (e.g. Kupetz, this issue; Evnitskaya and Morton, 2011). In Kupetz’s
study, multimodality becomes a central focus with regards to how students carry out the
interactional activity of explaining, and how this activity is sequentially organised and
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collaboratively achieved by all participants. It is obvious that recent CA research makes more
use of multimodal analysis, thanks to the advancements in recording technology. With this in
mind, researchers started to have a more comprehensive grasp of various visual and nonverbal
dynamics of classroom interaction by neatly focusing on, for example, the use of resources
like head nods, pointing and gaze in turn allocation and repair (Kääntä, 2010). This
multimodal focus in language classrooms has also been used to investigate how recipiency is
established (Mortensen, 2009), how a willing next speaker is selected (Mortensen, 2008), and
the ways in which round robins are initiated and sequentially managed (Mortensen and Hazel,
this issue) while organising and managing tasks.
Classroom interaction has been researched using different methods of inquiry including
Discourse Analysis, Critical Discourse Analysis, Systemic Functional Linguistics and various
qualitative and quantitative paradigms within Applied Linguistics. CA investigation is
relatively new to this field and the outcomes, nonetheless, have been very promising. One
should be aware of the fact that different research methodologies, even when applied to the
same discoursal data, can reach diametrically opposing conclusions (Seedhouse, 2010). With
this in mind, we take the position that CA is well equipped to investigate various dynamics of
classroom-talk-in-interaction and shed light upon language teaching and learning practices.
The CA investigation of learning (i.e. language learning), however, has not been free of
criticism, since mental constructs like understanding and cognition have long been associated
with a more cognitive and psycholinguistic approach, which have been the backbone of the
mainstream Second Language Acquisition (SLA) research. Firth and Wagner’s (1997)
arguments challenged the assumptions of cognitivist research and called for (1) sensitivity to
contextual and interactional aspects of language use, (2) a broadening of the SLA database
and more importantly, (3) an adoption of a more emic and participant-relevant perspective
towards SLA research. This has led way to the newly emerging field of CA-SLA and a
reconceptualisation of learning as learning-in-action (Firth and Wagner, 2007) and
competence-in-action (Pekarek Doehler, 2006).
As mentioned in the previous section, CA-for-SLA bases its understanding of learning and
competence on and in action. According to Pekarek Doehler (2010), ‘learning a language
involves a continuous process of adaptation of patterns of language-use-for-action in response
to locally emergent communicative needs, and the routinisation of these patterns through
repeated participation in social activities…and the resulting competencies are adaptive,
flexible and sensitive to the contingencies of use’ (p.107). The construct ‘competence’,
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He also investigates L2 oral pragmatic comprehension (Walters, 2009) and provides evidence
that the CA-informed test of aural-comprehension measure possesses some utility in SLPT.
Analysing language proficiency assessment interaction data and comparing the data to rater
assessments, Sandlund and Sundqvist (this issue) demonstrate that different types of
taskrelated trouble (TRT) reveal diverse understandings of the test task and that ‘doing-being
a successful task manager’ is connected to a moderate orientation to the task and test format.
One should also consider the fact that international proficiency tests (e.g. IELTS) are crucial
for students and institutions within and beyond higher education system, especially for, but
not limited to, mobility of learners. Interactions in IELTS speaking tests have been
investigated in order to shed light on various interactional aspects in this domain. Seedhouse
and Egbert (2006) examined 137 recorded IELTS speaking tests and noted that ‘the
interactional organization of the test differs significantly from interaction in classrooms or
university settings in that the tests show very few repairs on part of the examiner, even in
cases where candidates produce incomprehensible turns’ (cited in Sandlund and Sundqvist,
this issue, p.94). Furthermore, Seedhouse and Harris (forthcoming) show that topic is a vital
construct in the Speaking Test, in which the organisation of topic must be understood as
inextricably entwined with the organisation of turn-taking, sequence and repair and as directly
related to the institutional goal.
Teaching practices in classrooms and the way Interactional Competence is assessed are
mutually related. Does CA-informed research have the potential to overcome the limitations
imposed by the L2 curriculum? Or, taking a more direct approach, in what ways can CA be
directly applied to the syllabuses of speaking classes and to practices of testing speaking
proficiency, which tend to be product-oriented and include various constraints like testanxiety
(Pappamihiel, 2002)? One potential application would be to take a process-oriented, portfolio-
based approach. Throughout a semester, in speaking classes, students could be grouped to
discuss learner-selected or teacher-led topics and record their own conversations over time.
Given basic training on various features of talk-in-interaction and CA transcription practices,
the students then can be asked to transcribe selected parts of their interaction and form a
portfolio which will be monitored by teachers. This kind of practice will create awareness for
students on the different features of their own conversations in L2, and will also inform
themselves and the teachers on the different aspects of their interaction, including accuracy
and fluency. It is inevitable that the students will eventually be assessed at the end of the
semester; but this time, they will be actively involved in the process as (to some extent) agents
of their own assessment (and indirectly of learning). Like language proficiency assessments,
the use of materials in instructed language learning environments is an integral part of
teaching and learning processes. The following section will present the ways CA has
investigated, and informed materials design and development.
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Bernsten (2002) analyses pre-sequences with regards to offers, requests and invitations in ESL
textbooks and found out that they do not occur as frequently as in ordinary conversations.
Wong (2002) focuses on different types of sequences in phone conversations found in ESL
textbooks and compared them to authentic telephone conversations, which showed that the
conversations in textbooks are problematic and incomplete. She also (2007) compares the
closing sequences of 81 invented phone calls from language teaching materials with those of
authentic phone calls and found a similar mismatch. Similarly, Mori (2005) reveals significant
differences between the way a question word (dooshite) is used in beginner level Japanese
coursebooks and the way it is used in L1 talk. These investigations show that although CA
was developed to analyse only naturally occurring talk, it can also be used to reveal the
potential problems of using invented dialogues in language teaching materials. Therefore, the
use of transcriptions of naturally occurring talk with recordings for teaching has been
promoted by applied linguists from CA circles. However, this would not always be possible,
given that ordinary conversations are not necessarily the best materials for teaching purposes;
we should also address the students’ needs by also showing examples of scripted
conversations that they would enjoy. In this respect, the use of films and TV series could be
one possible suggestion, especially for adult learners in L2 classrooms.
Sert (2009) claims that the use of TV series can be an invaluable resource for language
teachers by exposing learners to multi-modal texts that contextualise the materials used
through various interactional and semiotic, as well as linguistic, resources. After illustrating
some differences found in dialogues in a British TV series compared to ordinary talk (e.g.
extended wait time and extended mutual gaze in the co-text of Audience Laughter Sound
Effect, lack of overlapping talk), he offers a lesson plan that can be engaging for learners of
English. Moreno Jaen and Peres Basanta (2009) states that there is considerable potential for
researchers, textbook designers and teachers to take advantage of the new millennium DVD
technology for embedding context in understanding and interpreting oral interactions as a
fundamental prerequisite for improving students’ productive conversational skills (p.287). The
issue of analysing scripted talk has also been raised by Bowles (this issue). He claims that the
existence of poeticity in conversation has consequences for the analysis of dialogue in
literature and that CA may have a role to play in this kind of study. As he further puts, ‘in
classrooms, the reading aloud of literary dialogue is often used for illustrative purposes to “get
a text out in the open”, with the reading acting as a prompt for subsequent class discussion.
Here, the social action of recital contributes in interesting ways to classroom talk and these
deserve analysis’ (p.167). Since teachers, in most cases, are still playing a central role in
language teaching and learning, the following section will briefly introduce CAinformed
research on language teacher education.
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interaction that make the teaching/learning process more or less effective, These features are:
(a) maximizing interactional space; (b) shaping learner contributions (seeking clarification,
scaffolding, modelling, or repairing learner input); (c) effective use of eliciting; (d)
instructional idiolect (i.e. a teacher’s speech habits); and (e) interactional awareness. Walsh
identifies four classroom micro contexts, referred to as modes.
Managerial mode refers to the way teachers organize the class and move between activities
(McCarten, 2007). In managerial mode, the pedagogical goals are to transmit information, to
organize the physical learning environment, to refer learners to materials, to introduce or
conclude an activity, and to change from one mode of learning to another. In relation to this
mode, the identified interactional features are: (1) a single, extended teacher turn, which uses
explanations and/or instructions; (2) the use of transitional markers; (3) the use of
confirmation checks; and (4) an absence of learner contributions. As for the classroom context
mode, the pedagogical goals are to enable learners to express themselves clearly, to establish a
context and to promote oral fluency. The interactional features of this mode are extended
learner turns, short teacher turns, minimal repair, content feedback, referential questions,
scaffolding, and clarification requests. In skills and systems mode, on the other hand, different
interactional features are identified; as extended teacher turns, direct repair, display questions,
and form-focused feedback. It is obvious that there is a different pedagogical focus in this
mode, which is to enable learners to produce correct forms, to allow the learners to manipulate
the target language, to provide corrective feedback, and to display correct answers. Lastly, in
materials mode, the pedagogical goals are to provide language practice around a piece of
material, to elicit responses in relation to the material, to check and display answers, to clarify
when necessary and to evaluate contributions. The interactional features are extensive use of
display questions, form-focused feedback, corrective repair, and the use of scaffolding.
Considering that effective mentoring sine qua non is an integral part of teacher education, a
large number of studies have investigated the effects of mentoring in relation to teachers’
practice using a CA framework (Carroll, 2005; Hall, 2001; Lazaraton and Ishihara, 2005;
Strong and Baron, 2004). Hall (2001), for example, studies the conversations of academics
and teachers, suggesting that teaching, and therefore student learning, are improved through
teacher learning and development. Additionally, Carroll (2005) develops a theoretical
framework for examining interactive talk and its relationship to professional learning in
teacher study groups. By comparing the interactional practices of a trainee teacher and an
experienced teacher, Seedhouse (2008) shows how and why the instructions which trainee
teachers give manage to confuse students and what experienced teachers typically do right so
that the students are able to carry out the required procedures. Lastly, Sert (2010) proposes a
workable CA-informed framework to be implemented into language teacher education
curriculum in Turkey by combining insights from critical reflective practice, Teacher
Language Awareness (Walsh, 2003; Wright, 2002) and effective mentoring.
Conclusion
In this chapter, we have argued that CA has been employed in many different ways in Applied
Linguistics. CA has been employed to investigate classroom interaction and to develop areas
such as teacher training, testing and materials design. It has helped to develop our
understanding of how constructs such as learning and competence are realised in interaction.
Perhaps its main contributions have been to provide us with a realistic idea of what actually
happens in language learning talk and to enable a process account of language learning
through interaction.
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What are the possible future directions for CA research in the area of language learning and
teaching? Seedhouse (2011) suggests that studies will examine a wider range of languages
being learnt and taught, using a wider range of teaching practices and activities in a wider
range of contexts. Another likely growth area is research into technology-based forms of
communication, e.g. webchat and skype and their implications for language learning. It is not
yet clear, however, how many of the basic principles of CA can be applied to such a medium.
Multimodal methods for data presentation and analysis (see Kupetz, this issue) are sure to be
high on the agenda. The nature of data presented in CA studies has always been linked to
technological developments and no doubt further developments will have an impact in this
area.
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Novitas-ROYAL (Research on Youth and Language), 2011, 5 (1), 1-14.
Summary
Conversational Analysis
Also , the research points out the practical implications of CA in language proficiency
assessments and teacher education. By analyzing interactions in proficiency
interviews and classroom settings, CA has informed the development of more
nuanced and effective assessment tools and teaching practices. These
contributions demonstrate the value of CA in bridging theoretical insights and
practical applications in language education.
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