SAP Enterprise Support Advisory Council

(ESAC)

Open and Planned Workstreams

Q2 2024

Last update: April 09, 2024

PUBLIC
ESAC 2024 – Plans for Q2/2024 – Overview (1) Legend HCM CX BTP S/4 SCM ISBN Cross

Open, Closed and New Workstreams

Check the Appendix for the respective one-sliders per workstream

2023 2024
Q4 Q1 Q2 Q3

open CQC: Reinvented Custom Code Analysis (SAP S/4HANA Cloud Private Edition – SAP S/4HANA – SAP ECC)

open CQC: Data Volume Management (SAP S/4HANA Cloud Public Edition)

open eLearning: SAP EarlyWatch Alert Workspace (SAP S/4HANA Cloud Public Edition)

New CQC: Transformation Assessment for SAP Integrated Business Planning

ongoing CQC: Deployment Readiness for SAP Emarsys (no more customers)

closed CQC: Deployment Readiness for SAP Customer Data Cloud

Public
CQC: Continuous Quality Check 2
ESAC 2024 – Plans for Q2/2024 – Overview (2) Legend HCM CX BTP S/4 SCM ISBN Cross

Open, Closed and New Workstreams

Check the Appendix for the respective one-sliders per workstream

2023 2024
Q4 Q1 Q2 Q3

open Value Map: Pilot for SAP Ariba, SAP Fieldglass & SAP Concur Solutions

New CQC: Transformation Assessment for Sustainability

New Expert Guided Implementation (EGI): SAP Datasphere Fundamentals

CQC: Deployment Readiness for SAP SuccessFactors HCM Suite EXPANSION

New

Public
CQC: Continuous Quality Check 3
 Appendix:
workstreams deliverables and benefits
SAP S/4HANA & Supply Chain Management
 Continuous Quality Check (CQC):
Transformation Assessment for SAP Integrated Business Planning New
Supply Chain Management

STREAM DEFINITION
Why You want to ensure you move in the right direction at the early stage of your project. Benefit from the lessons learned
from past projects, avoid usual potential pitfalls at an early stage, and save time and effort by making sure the team is
informed of the latest accelerators from SAP
What CQC for transformation assessment reviews your project team’s awareness of SAP Integrated Business Planning key
topics and provides individualized recommendations for tools and enablement resources.

Engagement Level: Piloting PREREQUISITES TECHNICAL DELIVERABLES

• Contact SAP to express interest in this work stream as • A service report including individualized
soon as your project starts recommendations for tools and enablement resources
• Completion of related questionnaire (typically takes 30 based on the questionnaire responses.
minutes to complete)

RESOURCES PROVIDED BY SAP SUCCESS CRITERIA

▪ Remote SAP support engineer to complete pilot ▪ You benefit from knowing the latest accelerators from
assessment SAP that can help you be successful, early in your
▪ Service report containing key findings and best practice project
recommendations

EXPECTED DURATION may vary based on technical scenario and customer expertise level:
Optimistic scenario: 1 weeks Realistic scenario: 3 weeks

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 Continuous Quality Check (CQC): Reinvented Custom Code Analysis
SAP S/4HANA Cloud Private Edition – SAP S/4HANA – SAP ECC

STREAM DEFINITION

Why You are interested in getting a better understanding of the custom

code on your SAP ERP or SAP S/4HANA*:
• because you want to start a Clean Core journey
• because a transition or upgrade project is planned, or
• for housekeeping / reducing technical debt.

What Pilot a completely reinvented custom code analysis solution

(Custom Code Management dashboard).

Engagement Level: Piloting

PREREQUISITES TECHNICAL DELIVERABLES
▪ SAP ECC (min basis 7.40) or SAP S/4HANA* with custom code • Custom code dashboard output as a pdf and online browsing
▪ Implementation of all prerequisites mentioned in SAP Note 3169647 - • Corresponding files in xls format for drill-down on the data.
Custom Code Clustering Prerequisites
▪ SCMON (usage data collection) and SUSG (usage data aggregation)
already running for several months in the production system (at least
one month), or commitment to start it after registration.
▪ Availability of custom code expert from your team to provide
feedback of missing features, or features to be improved.

* Available for the following deployment RESOURCES PROVIDED BY SAP SUCCESS CRITERIA
options:
• Machine learning analysis resources • Self consumption of the provided deliverables
• SAP S/4HANA Cloud Private Edition
• SAP Analytics Cloud Solution • Value confirmed by customer
• SAP S/4HANA Cloud Extended Edition
• Delivery consultant
• SAP S/4HANA on-premise on SAP ECS
EXPECTED DURATION may vary based on technical scenario, availability of usage data and customer team.
Expected workload highly variable depending on how deep you want to explore your custom code.
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 Continuous Quality Check (CQC): Data Volume Management (DVM)
SAP S/4HANA Cloud Public Edition

STREAM DEFINITION
Why You are running an SAP S/4HANA Cloud Public Edition and start experiencing significant data growth. You would like to receive
an SAP assessment of your situation along with SAP best practices for archiving or data destruction measures.
What You get to pilot the Continuous Quality Check (CQC) for Data Volume Management (DVM) and issues and actions when
available. This service assesses the data growth situation in your system and provides you with self-guidance for archiving or data
destruction measures.

PREREQUISITES TECHNICAL DELIVERABLES

Engagement Level: Piloting • You are in the run phase on a SAP S/4HANA Cloud Public ▪ The CQC for DVM service report includes check results, an
Edition action plan and an executive summary.
• You need to grant SAP access to your SAP S/4HANA Cloud
Public Edition production system via a support ticket.
• Customer project team needs to be available to provide
feedback and be willing to provide a reference.

RESOURCES PROVIDED BY SAP SUCCESS CRITERIA

• SAP team: 1 SAP Support Engineer • All workstream customers obtain a clear picture of their data
• Remote DVM service volume situation in SAP S/4HANA Cloud Public Edition as
well as guidance on how to manage data growth on an
• Key findings and best practice recommendations
ongoing basis

EXPECTED DURATION may vary based on technical scenario and customer expertise level:
Optimistic scenario: 1 week Realistic scenario: 2 weeks
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eLearning: SAP EarlyWatch Alert Workspace
SAP S/4HANA Cloud Public Edition

STREAM DEFINITION
Why You are a customer running SAP S/4HANA Cloud Public Edition in production and would like to learn more about your business
application usage, configuration and extensibility
What The workstream will educate you on the SAP Early Watch Alert Workspace so you can understand impact of critical technical
findings and boundary conditions, take advantage of early notification and issue prediction, and evaluate and
implement recommendations to avoid critical situations

PREREQUISITES TECHNICAL DELIVERABLES

Engagement Level: ▪ You must be an existing SAP S/4HANA Cloud Public Edition ▪ Enable SAP EarlyWatch Alert notifications send-out from the
Confirmation customer in order to participate workspace
▪ Evaluate SAP EarlyWatch alerts, recommendations tailored
▪ S-User authorization “Service Reports and Feedback”
for SAP S/4HANA Cloud Public Edition
▪ Mitigate risks early using predictive alerts in the SAP
EarlyWatch Alert Workspace

RESOURCES PROVIDED BY SAP SUCCESS CRITERIA

▪ SAP experts to show you the SAP EarlyWatch Alert ▪ Business process experts, administrators, business role
Workspace modelers, or security team members participating, become
▪ Demos and remote expert sessions knowledgeable of how to best benefit from the SAP
▪ Recordings and slide decks, if any EarlyWatch Alert Workspace for SAP S/4HANA Cloud Public
Edition

EXPECTED DURATION may vary based on technical scenario and customer expertise level:
Optimistic scenario: 1 week Realistic scenario: 2 weeks
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Customer Experience (CX)
 Continuous Quality Check (CQC): Deployment Readiness for SAP Emarsys
Customer Experience (CX)

STREAM DEFINITION
Why You are about to go live with SAP Emarsys and you need a readiness assessment to ensure a smooth start of production. Or you
are already live and need an health-check from SAP Support.
What We deliver you a pilot version of SAP CQC Deployment Readiness service, to review your tenant in scope, identify potential
risks and ensure that SAP best practices are followed for configuration of your tenant. No changes are performed, only a review.

PREREQUISITES TECHNICAL DELIVERABLES

Engagement Level: Piloting ▪ SAP Emarsys subscription (on SAP Paper). ▪ Configuration review of your solution delivered via a report
with recommendations.
▪ Prior to go live activities (2-4 weeks) or as health check
during operations. ▪ Scenarios covered include Account and User Admin
Onboarding, Channel Onboarding, Data onboarding, CRM
▪ Prerequisites for service delivery checked before service
Ads, Predict, Smart Insights, Emarsys Add ons, Web Channel
execution (SAP Support user configuration).
and Loyalty.

RESOURCES PROVIDED BY SAP SUCCESS CRITERIA

▪ A dedicated SAP Subject Expert throughout all the ▪ Identify risks and recommendations proposed to address
engagement. these risks.

EXPECTED DURATION may vary based on technical scenario and customer expertise level:
Optimistic scenario: 1 week Realistic scenario: 2 weeks
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 Continuous Quality Check (CQC): Deployment Readiness for SAP Customer Data Cloud
Customer Experience (CX)

STREAM DEFINITION
Why If you are about to go live with SAP Customer Data Cloud and you need a readiness assessment to ensure a smooth start of
production. Or if you are already live and need an health-check from SAP on your tenant.
What We deliver you a pilot version of SAP CQC Deployment Readiness service, to review your tenant in scope, identify potential
risks and ensure that SAP best practices are followed. No changes are performed, only a review.

PREREQUISITES TECHNICAL DELIVERABLES

WORKSTREAM CLOSED ▪ Minimum of 1 tenant with B2C configuration complete. ▪ Configuration review of your solution completed and
delivered via a report with recommendations.
On general availability since Q1 ▪ Administration scenario utilized.
▪ CDP and B2B extension not currently covered.
▪ Consent or Subscription usage as minimum.
▪ Using Screen Sets. Must not use only REST API.

OUTCOMES & CONCLUSIONS

• Suitable pre-going live check validating RESOURCES PROVIDED BY SAP SUCCESS CRITERIA
configuration
• Positive feedback from customers ▪ A dedicated SAP Subject Expert throughout all the ▪ Identify risks and recommendations proposed to address
• Reports aided customers in pre go-live engagement. these risks.
preparations. ▪ A detailed report of our findings along with
• Best practices well received for general recommendations.
application
• Additional review of B2B configuration
checks needed.
EXPECTED DURATION may vary based on technical scenario and customer expertise level:
Optimistic scenario: 1 week Realistic scenario: 2 weeks
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Intelligent Spend & Business Network (ISBN):
SAP Ariba, SAP Fieldglass & SAP Concur
Value Map: Pilot for SAP Ariba, SAP Fieldglass & SAP Concur Solutions
ISBN

STREAM DEFINITION
Why The enablement, afforded your team by the SAP Value Map, ensures a strong return on your investment (ROI) in SAP’s
software.
What An empowerment and support program which provides the knowledge, skills, and services needed to address business
challenges and adopt intelligent technologies. Value Maps provide direct access to SAP experts, collaboration forums, high-impact
learning and prescriptive guidance. In the pilot, we will guide you to learn how to use the Value Map and experience its capabilities.

Engagement Level: Piloting PREREQUISITES TECHNICAL DELIVERABLES

• You are in progress or have completed an SAP Ariba, SAP • Enable customers to use the SAP Spend Management and
Concur or SAP Fieldglass deployment. Business Network Value Map
• S-user account
• Guidance and support during the pilot program
• Customer team available to review and provide feedback

RESOURCES PROVIDED BY SAP SUCCESS CRITERIA

• Value Map • All customers increase their knowledge and grow their
adoption of SAP Ariba solutions
• Focused Advisor and Pilot Lead
• Remote enablement and guidance

EXPECTED DURATION may vary based on technical scenario and customer expertise level:
Optimistic scenario: 1 week Realistic scenario: 3 weeks
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Human Capital Management (HCM)
Continuous Quality Check (CQC):
Deployment Readiness for SAP SuccessFactors HCM Suite EXPANSION New
Human Capital Management

STREAM DEFINITION
Why Expand existing CQC for Deployment Readiness for SAP SuccessFactors HCM to guide customers to a smooth start of
production of their Time Management, EC Global Benefits or People Analytics implementation, by reviewing key configuration
settings against SAP best practices.
What Remote analysis of your Time Management, EC Global Benefits or People Analytics key settings.
Detailed service report that highlights key areas for consideration and SAP best practice recommendations.

PREREQUISITES TECHNICAL DELIVERABLES

▪ You are implementing SAP SuccessFactors Time ▪ Remote analysis of key system configuration.
Engagement Level: Piloting Management, Employee Central Global Benefits or People ▪ The findings and recommendations are described in a
Analytics detailed report.
▪ You are in the realization phase, and you have at least one
more testing iteration (in order to have time to implement and
test any service recommendations prior to go-live).
▪ Your project team has to provide access to the SAP
SuccessFactors tenant where all the configuration has been
completed.
▪ Your project team is available to give feedback and has
willingness to provide a reference.

RESOURCES PROVIDED BY SAP SUCCESS CRITERIA

▪ SAP Functional Experts ▪ All customers in the workstream receive an assessment of
▪ Remote Service Delivery Output key findings and recommendations for optimal configuration
in alignment with SAP Best Practices

EXPECTED DURATION may vary based on technical scenario and customer expertise level:
Best scenario: 1 week Common scenario: 2 weeks
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SAP Business Technology Platform
 Expert Guided Implementation (EGI): SAP Datasphere Fundamentals (Data and Analytics)
SAP Business Technology Platform New

STREAM DEFINITION
Why: Understand the use cases and important features in SAP Datasphere with expert-led guidance.

What: You will receive a comprehensive deep dive into SAP Datasphere including the more technical aspects such as
system readiness and connectivity, data provisioning and replication, modeling, consumption, authorizations, and more.

PREREQUISITES TECHNICAL DELIVERABLES

Engagement Level: Piloting ▪ Mandatory: Participants should have plans to introduce ▪ Gain insights on system readiness, installation and set
SAP Datasphere to their system landscape. up of connectivity options, and data integration
▪ Optional: SAP Datasphere system ▪ Data democratization with tightly integrated SAP
analytics solutions
▪ Data modelling – data layer / business layer, modelling,
and model transfer from SAP BW/4HANA
▪ Space and Usage management , and more.

RESOURCES PROVIDED BY SAP SUCCESS CRITERIA

▪ SAP Team: Datasphere expert ▪ Adoption of SAP Datasphere
▪ Enablement sessions ▪ Enablement of customers to understand key concepts
and see quicker time to value when adopting SAP
Datasphere.

EXPECTED DURATION may vary based on technical scenario and customer expertise level:
Optimistic scenario: 2 weeks Realistic scenario: 2-3 weeks
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Cross Topics
 Continuous Quality Check (CQC): Transformation Assessment for Sustainability
Cross Topics New

STREAM DEFINITION
Why Need an introduction to the technology needed to set and meet your sustainability performance targets

What You will receive the foundational support and guidance needed to kick off your SAP’s sustainability strategy.
Assessment on your team’s awareness of SAP sustainability solutions and key topics

PREREQUISITES TECHNICAL DELIVERABLES

▪ Active project with a use case exploring SAP solutions to • A service report including individualized
Engagement Level: Piloting meet your needs on sustainability topics – Steering & recommendations for tools and enablement resources
Reporting, Climate Action, Circular Economy, Social based on the as-is state and plans for sustainability
Responsibility transformation
▪ Awareness of your sustainability strategy and priorities

RESOURCES PROVIDED BY SAP SUCCESS CRITERIA

▪ Remote SAP sustainability expert to assist in completing ▪ Gain good understanding on which SAP sustainability
your pilot assessment solutions bring the most value to your business
▪ Service report containing key findings and a variety of ▪ Successfully adopt one of our SAP sustainability
enablement and best practices content solutions
▪ Extend into more sustainability solutions or related
services

EXPECTED DURATION may vary based on technical scenario and customer expertise level:
Optimistic scenario: 2 weeks Realistic scenario: 3 weeks
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Thank you
Contact information:

Alexander Daum
SAP Enterprise Support Advisory Council – Global Lead

Adoption Services Center – Automation & Scale

Cloud Success Services, SAP SE
M +49 170 79 10 255
T +49 6227 7-43304
[email protected]

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