A guide to the special consideration process

General and Vocational qualifications

With effect from 1 September 2021

For the attention of heads of centre, senior leaders within schools and colleges and
examination officers.

This document has been updated, 8 April 2022, to take account of the UK Health Security Agency’s
Guidance for people with symptoms of a respiratory infection including COVID-19, or a positive test result
for COVID-19:
People with symptoms of a respiratory infection including COVID-19 - GOV.UK (www.gov.uk) which
was published on 1 April 2022.

The document has been further updated, 4 May 2022, by the JCQ awarding bodies operating in Wales
who have published supplementary guidance on the application of the special consideration process in
the context of the June 2022 examination series and the Welsh Government’s guidance:
Self-isolation: guidance for people with COVID-19 and their contacts which was updated on 3 May 2022.

This document has been further updated, 20 May 2022, by the JCQ awarding bodies operating in
Northern Ireland who have published Appendix 3: Supplementary guidance on the special
consideration process for centres in Northern Ireland - June 2022 examination series.
Paragraphs 5.1 and 7.4 were amended on 24 June 2022.

Produced on behalf of:

Centres are encouraged to access the interactive version of this booklet using the Centre Admin Portal (CAP).
CAP is accessible via any of the awarding bodies’ secure extranet sites. ©JCQCIC 2022
 Contents

Contact details................................................................................................................................................................................................................................................ 2

1 What is special consideration?.....................................................................................................................................................................................�3

2 Which candidates will be eligible for special consideration?������������������������������������������������������������������������������������������������������������������������ 4

3 Candidates who are present for the assessment but disadvantaged�������������������������������������������������������������������������������������������������������6

4 Candidates who are absent from a timetabled component/unit for acceptable reasons��������������������������������������������������������������8

5 Other issues��������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������10

6 Processing applications for special consideration (GCSE and GCE qualifications)�������������������������������������������������������������������������� 12

7 Post assessment adjustments – special consideration (Vocational qualifications)��������������������������������������������������������������������������15

Appendix 1 Supplementary guidance on the special consideration process for centres in England��������������������������������������������������������������� 17

Appendix 2 Supplementary guidance on the special consideration process for centres in Wales������������������������������������������������������������������� 23

Appendix 3 Supplementary guidance on the special consideration process for centres in Northern Ireland��������������������������������������������� 28

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 Contact details

AQA OCR
Tel: 0800 197 7162 Tel: 01223 553 998
Website: aqa.org.uk Website: ocr.org.uk

CCEA Pearson
Tel: 02890 261 200 Tel: 0344 463 2535
Website: ccea.org.uk Website: qualifications.pearson.com

City & Guilds WJEC/CBAC

Tel: 020 7294 2772 Tel: 02920 265 000
Website: cityandguilds.com Website: wjec.co.uk

All queries regarding special consideration must be raised with the relevant awarding body and not the JCQ.
The JCQ cannot address queries regarding special consideration.

Changes made to the content of this document since the previous version (1 September 2020 to 31 August 2021) are
highlighted for easy identification.

2
 1 What is special consideration?

Special consideration is given to a candidate who has temporarily experienced illness, injury or
some other event outside of their control at the time of the assessment. It is applied when the
issue or event has had, or is reasonably likely to have had, a material effect on a candidate’s
ability to take an assessment or demonstrate his or her normal level of attainment in an
assessment.

Special consideration can go some way to assist a candidate affected by a potentially wide
range of difficulties, emotional or physical, which may influence performance in their
examinations. It cannot remove the difficulty faced by the candidate. This means that there will
be some situations where candidates should not be entered for an examination. This is because
only minor adjustments can be made to the mark awarded. To make larger adjustments would
jeopardize the standard of the examination.

There are minimum requirements for enhanced grading in cases of acceptable absence (see
Chapter 4, section 4.3).

All examinations measure what a candidate knows and can do. The overall grade(s) awarded
must reflect the level of attainment demonstrated in the examination(s). The grades awarded do
not necessarily reflect the candidate’s true level of ability if attainment has been considerably
affected over a long period of time.

Where long term circumstances have prevented the candidate from reaching the competence
standards, it may not be possible to make an adjustment.

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 2 Which candidates will be eligible for special consideration?
Special consideration must be applied for at the time of the assessment.

2.1 Candidates will be eligible for special consideration if they have been fully prepared and
have covered the whole course but performance in the examination, or in the production of
coursework or non-examination assessment, is materially affected by adverse
circumstances beyond their control. These include:

2.1.1 temporary illness or accident/injury at the time of the assessment;

2.1.2 bereavement at the time of the assessment (where whole groups are affected,
normally only those most closely involved will be eligible);

2.1.3 domestic crisis arising at the time of the assessment;

2.1.4 serious disturbance during an examination, particularly where recorded material is

being used;

2.1.5 accidental events at the time of the assessment such as being given the wrong
examination paper, being given a defective examination paper or CD, failure of
practical equipment, failure of materials to arrive on time;

2.1.6 participation in sporting events, training camps or other events at an international

level at the time of the assessment, e.g. representing their country at an
international level in chess or football;

2.1.7 failure by the centre to implement previously approved access arrangements for
that specific examination series.

2.2 When candidates have been fully prepared for the specification but the wrong texts have
been chosen, special consideration may be given at the discretion of the awarding body.

It is the centre’s responsibility to ensure that the correct texts are taught. Where this
has not happened, there can be no guarantee that a candidate will receive special
consideration. Such instances will be investigated by the awarding body on a case-by-case
basis.

Where the wrong texts have been taught, the texts studied must have been examined in
the current specification in a previous examination series.

2.3 Candidates will not be eligible for special consideration if preparation for, or performance in
the examination is affected by:

2.3.1 long term illness or other difficulties during the course affecting revision time, unless
the illness or circumstances exacerbate what would otherwise be a minor issue at
the time of the assessment (i.e. difficulties over and above those that previously
approved access arrangements would have alleviated);

2.3.2 bereavement occurring more than six months before the assessment, unless an
anniversary has been reached at the time of the assessment or there are on-going
implications such as an inquest or court case;

2.3.3 domestic inconvenience, such as moving house, lack of facilities, taking holidays
(including school/exchange visits and field trips) at the time of the assessment;

2.3.4 minor disturbance in the examination room caused by another candidate, such as
momentary bad behaviour or a mobile phone ringing;

2.3.5 the consequences of committing a crime, where formally charged or found guilty;
(However, a retrospective application for special consideration may be considered
where the charge is later dropped or the candidate is found not guilty.)

2.3.6 the consequences of taking alcohol or recreational drugs;

2.3.7 the consequences of disobeying the centre’s internal regulations;

2.3.8 the failure of the centre to prepare candidates properly for the examination for
whatever reason;

2.3.9 quality of teaching, staff shortages, building work or lack of facilities;

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2.3.10 misreading the timetable and/or failing to attend at the right time and in the right
place;

2.3.11 misreading the instructions of the question paper and answering the wrong
questions;

2.3.12 making personal arrangements such as a wedding or holiday arrangements which

conflict with the examination timetable;

2.3.13 submitting no coursework or non-examination assessment at all, unless coursework

or non-examination assessment is scheduled for a restricted period of time, rather
than during the course;

2.3.14 missing all examinations and internally assessed components/units;

2.3.15 failure to cover the course because of joining the class part way through;

2.3.16 a disability or learning difficulties (diagnosed or undiagnosed) unless the disability or

circumstances exacerbate what would otherwise be a minor issue at the time of the
assessment, i.e. difficulties over and above those that previously approved access
arrangements would have alleviated;

2.3.17 failure by the centre to process access arrangements by the published deadline.

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 3 Candidates who are present for the assessment but disadvantaged
3.1 Special consideration will normally be given by applying an allowance of additional marks
to each component affected within a specification. The size of the allowance depends on
the timing, nature and extent of the illness or misfortune. The maximum allowance given
will be 5% of the total raw marks available in the component concerned, including
coursework/non-examination assessment. The centre must be satisfied that there has been
a material detrimental effect on candidate examination performance or in the production of
coursework or non-examination assessment.

3.2 The decision made by the awarding body will be based on various factors which may vary
from one subject to another. These may include:

• the severity of the circumstances;

• the date of the examination in relation to the circumstances; and

• the nature of the assessment, e.g. whether written papers are affected as opposed to
coursework/non-examination assessment, or whether a Practical Test or Speaking
Test is involved.

3.3 Special consideration cannot be applied in a cumulative fashion. For example, because of
a recent trauma at the time of the examination and the candidate suffering from a viral
illness. Special consideration should only be applied for the most serious indisposition.

Candidates or their parents/carers should, in the first instance, discuss the application of
special consideration with the school or college concerned.

Private candidates must liaise with the school or college which made entries on their behalf
about an application for special consideration.

The following are examples of circumstances which must apply at the time of the
assessment.

5% This is the maximum allowance and will be reserved for the most exceptional cases,
such as:

• terminal illness of the candidate;

• terminal illness of a parent/carer;

• death of a member of the immediate family within two months of

the examination;

• very serious and disruptive crisis/incident at or near the time of

the examination.

4% Very serious problems such as:

• life-threatening illness of candidate or member of immediate family;

• major surgery at or near the time of the examination;

• severe disease;

• very recent death of member of extended family;

• severe or permanent bodily injury occurring at the time of the examination;

• serious crisis/incident at the time of the examination.

NB ‘Very recent’ is defined as within one month of the examination(s) taking place.
The centre must be satisfied that there has been a material detrimental effect on
candidate examination performance or in the production of coursework or non-
examination assessment.

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 3% A more common category (more cases will fall into this category), including:

• recent traumatic experience such as death of a close friend or distant relative;

• recent illness of a more serious nature;

• flare-up of a severe congenital/medical condition or a psychological condition;

• broken limbs;

• organ disease;

• physical assault trauma before an examination;

• recent crisis/incident;

• witnessing a distressing event on the day of the examination involved.

NB ‘Recent’ is defined as up to four months prior to the examination(s) taking place.

The centre must be satisfied that there has been a material detrimental effect on
candidate examination performance or in the production of coursework or non-
examination assessment.

2% The most common category of allowance (most cases will fall within this category):

• illness at the time of the examination;

• broken limb on the mend;

• concussion;

• effects of pregnancy (not pregnancy per se);

• extreme distress on the day of an examination (not simply exam

related stress);

• allowance on the last paper taken in a day when a candidate has been entered
for three or more examinations timetabled for the same day and the total
duration of those papers is more than 5 hours 30 minutes (GCSE
examinations) or more than 6 hours (GCE examinations).

(Where extra time has been used following formal approval, this should be
included in the calculation.)

(Supervised rest breaks must not be included in the total duration of the papers
when applying for special consideration.)

1% Reserved for more minor problems:

• noise during examination which is more than momentary;

• illness of another candidate which leads to disruption in the examination room;

• stress or anxiety for which medication has been prescribed;

• hay fever on the day of an examination;

• minor upset arising from administrative problems.

Where the request for special consideration fails to meet the criteria, it will be rejected.

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 4 Candidates who are absent from a timetabled component/unit
for acceptable reasons

4.1 When a candidate has missed a timetabled component/unit for acceptable reasons and the
centre is prepared to support an application for special consideration, an adjustment may
be made to the terminal grade. However, the component/unit must have been missed in
the terminal series and the minimum requirements of section 4.3 must be met.

Awarding bodies cannot give advice as to whether a candidate is fit to take an examination.
Centre staff must follow their internal procedures for dealing with candidates who feel unwell
on the day of an examination.

4.2 For unitised examinations taken in an examination series prior to certification, candidates
must be re-entered for any missed units at the next assessment opportunity. Unless there
are difficulties arising, e.g. group performances which cannot be repeated, special
consideration will not be awarded.

This principle also applies where entire cohorts miss units due to adverse weather
conditions or for any other reason, or where individual candidates miss units because of a
change of centre.

Minimum requirements for enhanced grading in cases of acceptable absence

4.3 The minimum requirements for enhanced grading in cases of acceptable absence are
detailed below. In all cases, candidates must have been fully prepared and covered the
whole course.

GCE AS and A-level qualifications (AQA, OCR, Pearson and WJEC specifications):
at least 25% of the total assessment must have been completed†.
Please note that partially completed AS or A2 units are not acceptable.

• AS linear specifications: 25% of the total assessment must have been completed.

• AS unitised specifications: 25% of the total assessment must have been completed.

• Enhancement given at AS level (unitised specifications) will be carried forward

to A-level.

• A-level linear specifications: 25% of the total assessment must have been completed.

• A-level six unit award (unitised specifications): 25% of the total assessment must have
been completed with at least one A2 unit completed.

• A-level four unit award (unitised specifications): 25% of the total assessment must
have been completed with at least one A2 unit completed.

• An A-level award (unitised specifications) will not be issued based on

AS units alone.

GCSE (AQA, OCR, Pearson and WJEC specifications): 25% of the total assessment must
have been completed.

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For CCEA GCSE, GCE AS and A-level specifications the revised minimum requirements
for the March 2022 and June 2022 examination series are detailed below:
• For CCEA GCE AS qualifications, 25% of the total AS qualification must have been
completed.
• For CCEA GCE A level qualifications, 25% of the total A2 assessments, on which the A
level qualification is awarded, must have been completed.
• For CCEA GCSE qualifications, 25% of the reduced GCSE qualification must have been
completed.

As in previous series, this will not apply to those candidates who miss an examination in
the March 2022 series or June 2022 series and are not completing the qualification in
that series.
Retrospective applications for special consideration cannot be made based on these
revised criteria for enhanced grading.

Projects (including Extended Project): where the project is not completed, a grade
cannot be issued.

In rare and exceptional circumstances an awarding body may award a grade on a lower
percentage. In such cases the centre must contact the relevant awarding body. An award
cannot be made where none of the components/units within a specification have been
completed.

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 5 Other issues
Other certification

5.1 Where a candidate has been fully prepared and entered for a qualification but has
encountered exceptional mitigating circumstances beyond their control and is unable to sit
any awarding body set examinations/assessments, the centre should contact the relevant
awarding body. The awarding body will advise the centre of the process and the
information required. An awarding body may issue a statement of recognition.

A statement of recognition records the candidate’s likely qualification grade(s), according

to the centre, had the awarding body’s set examinations/assessments been completed. The
statement of recognition is designed to support the candidate’s progression to the next
stage of education, training, or employment. It can inform discussions with Further
Education/Higher Education institutions, other education providers, and employers, to
facilitate progression. The statement of recognition is provided by the awarding body
based on the information supplied by the centre and is not a qualification certificate.

Where a candidate has died or is terminally ill, the centre should contact the relevant
awarding body who may issue an honorary certificate or posthumous award.

Coursework/non-examination assessment extensions

5.2 Where an individual candidate meets the published criteria for special consideration, i.e. a
temporary illness, temporary injury or other indisposition, prior to the submission of their
work, it may be possible to allow a short extension to the deadline.

An extension of no more than ten days to the deadline for the submission of work may
enable the candidate to complete his/her work. The centre must contact the relevant
awarding body to request this arrangement.

Shortfall in work (coursework/non-examination assessment)

5.3 If a candidate has been subject to an unforeseen prolonged illness or other misfortune
during the period when the work was being produced, it may, in some subjects, be possible
to accept a reduced quantity of work without penalty. However, all of the assessment
objectives must have been covered at least once. This will not be possible if the
specification only requires one piece.

Where several pieces of work are required, the reduction will only be accepted if those
pieces are testing the same criteria. It will not be possible to give this consideration in every
case. For example, if work has not been submitted, the assessment objectives have not
been satisfied or the candidate joined the course late.

No adjustment to the marks must be made by the centre. Form 10 – JCQ/SC† should be
submitted to the awarding body, attached to a breakdown of marks across the assessment
objectives.

Candidates must have been fully prepared for the course but unable to finish the work.
Awarding bodies will not normally agree a reduced amount of work in advance.

† AQA, CCEA and OCR centres must not submit Form 10 – JCQ/SC. Applications must be
submitted online using e-AQA, CCEA SpC Online or OCR Interchange as appropriate.

Lost or damaged work (non-examination assessment components)

5.4 Please refer to the JCQ publication Instructions for conducting non-examination
assessments:

https://www.jcq.org.uk/exams-office/non-examination-assessments

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Other problems

5.5 There are circumstances which are accidental and specialist input may be required.
For example, an incorrect question paper was handed to the candidate or a question
paper was defective in some way, such as an incorrectly printed page.

These cases are given special consideration by means other than those detailed so far.
They may need to be referred to a subject officer or a senior examiner for a subject specific
decision as to how special consideration should be awarded. This means that the results
may not immediately show the enhancement. An adjustment of marks may have been
made to take into account the problem which arose.

5.6 Centres may not realise that a candidate has been given an incorrect question paper.
Awarding bodies will notify centres of any discrepancies. If the centre is aware of the error
at the time of the examination the candidate should, where possible, be given the correct
question paper if he/she is still under centre supervision and is able to continue with the
examination.

An application for special consideration should be submitted to the relevant awarding body
when the incorrect paper has been taken, the incorrect paper has been replaced by the
correct paper or the candidate has taken both. There are circumstances where it is not
possible for an awarding body to grant special consideration to candidates who have
attempted an incorrect paper.

5.7 Where candidates have taken the wrong coursework or non-examination assessment
assignment, the centre may apply for special consideration if it is not possible to enter
candidates at the next assessment opportunity. There are circumstances where it is not
possible for an awarding body to grant special consideration to candidates who have
attempted the incorrect coursework or non-examination assessment component.

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 6 Processing applications for special consideration
(GCSE and GCE qualifications)
Online applications for special consideration

• Applications for special consideration in respect of AQA, CCEA, OCR, Pearson and
WJEC GCSE and GCE qualifications must be processed online.

• Online applications must be made for timetabled written examinations. Paper forms will
not be accepted. Spreadsheets must not be submitted to awarding bodies.

• Online applications for special consideration are made through e-AQA, CCEA SpC
Online, Edexcel Online, OCR Interchange and WJEC Secure Website.

• In most cases the online system will provide an instant decision.

• For AQA, CCEA and OCR, centres must also make online applications where there
are problems with internally assessed components/units such as coursework and
non-examination assessments, and in cases involving groups of candidates. Paper forms
will not be accepted by AQA, CCEA and OCR.

• Where a candidate is present but disadvantaged for a timetabled written examination, a

single online application can be made for all affected components once the
examinations are over or once the candidate has recovered; whichever occurs first. It is
not necessary to make separate applications for individual examinations.

• All applications must be supported by signed evidence produced by a member of the

senior leadership team. The centre must retain this evidence until after the publication
of results. Where a candidate is present but disadvantaged for a timetabled written
examination, a proportion of cases will be sampled by an awarding body for quality
assurance purposes. A centre may be asked by an awarding body to provide signed
evidence.

• Where a candidate is absent from an examination for an acceptable reason it is

necessary to make a separate application for each day on which examinations are
missed.

• All applications must be supported by signed evidence produced by a member of the

senior leadership team. The centre must retain this evidence until after the publication
of results. Where a candidate is absent from an examination for an acceptable reason, a
proportion of cases will be sampled by an awarding body for quality assurance
purposes. A centre may be asked by an awarding body to provide signed evidence.

Awarding bodies reserve the right to call in evidence.

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Paper applications

6.1 Form 10 – JCQ/SC must be submitted where a paper application is specifically required by
the awarding body. One form must be submitted by the head of centre/examinations
officer per candidate, per subject. Appropriate and up to date evidence must support the
application for special consideration. Form 10 – JCQ/SC must be signed; an electronic
signature is acceptable. Applications will not be accepted if submitted directly by parents
or candidates.

Private candidates must liaise with the school or college which made entries on their behalf
in respect of an application for special consideration.

6.2 After the publication of results, late applications will only be accepted in the most
exceptional circumstances and must be submitted before the deadline for reviews of
results for the respective examination series.

A member of the senior leadership team must produce evidence to support a

late application.

An application for special consideration cannot be submitted after the completion of a

review of results.

6.3 A member of the senior leadership team may attach a letter of explanation to the form
where the circumstances are unusual, or the form is inadequate for the situation which has
arisen. In some cases, it is appropriate to submit one form with a covering letter and attach
to it a list of candidates affected.

6.4 It is not possible for all letters to receive an individual reply. It is more important to process
the applications before the issue of results. Awarding bodies may be unable to respond
personally to each individual application.

All cases must be dealt with by the centre.

The awarding bodies have a published appeals process in respect of decisions on special
consideration. This process is set out in the JCQ publication A guide to the awarding
bodies’ appeals processes:

jcq.org.uk/exams-office/appeals

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Some examples of when special consideration is and is not appropriate

Example 1

A Year 12 candidate is sitting GCE AS qualifications in June 2022. The candidate is unable
to attend any of his AS examinations (Chemistry, Mathematics and Physics) due to ill
health. The centre will re-enter him again for GCE AS Chemistry, Mathematics and Physics
at the next available assessment opportunity – June 2023.

Example 2

A candidate misses two GCSE papers in one day, French in the morning and Computer
Science in the afternoon, due to ill health. She meets the minimum requirements for a
GCSE award in June 2022, having completed over 25% of the total assessment in both
GCSE subjects*. The centre applies for special consideration. As the centre knows that the
candidate has been struggling with her health over the past few days, there is no need for
them to ask the candidate to produce a letter from her GP. The centre can write a
supporting letter to substantiate her absence from the two GCSE papers.

Example 3

A candidate sits a GCE A-level Government and Politics examination on Thursday morning.
He is known to be struggling with a chest and ear infection yet is adamant that he must sit
his examination. The candidate’s illness is clear to the invigilation team. However, the
candidate is unable to attend his GCE A-level German examination the following morning.
He meets the minimum requirements for a GCE A-level German award since he has already
sat one paper. The centre can write a statement supporting the application for special
consideration since they know he was falling ill prior to his absence from Friday morning’s
examination.

Example 4

A candidate sits a GCSE Russian examination on Thursday afternoon. There were no known
problems during Thursday’s examination. However, she does not attend for her GCSE
Geography examination on Friday morning. Her mother contacts the school office on the
morning of the Geography examination to report her absence owing to a stomach upset.
Medical evidence is not available to substantiate the request. The centre advises the parent
to complete the relevant part of Form 14 – JCQ/ME which is then brought into the school
office. The centre having received Form 14 feels able to support the application and
submits an online application for special consideration. Form 14 is retained on the centre’s
files.

Example 5

A candidate sits a GCE A-level Economics examination on Monday morning. He is

undergoing treatment for a serious illness. The candidate has recently been prescribed
medication which is causing serious side effects. The candidate sits his GCE A-level
Economics examination as scheduled but is unable to sit his remaining GCE A-level Media
Studies and A-level Physical Education examinations. He can satisfy the rules for special
consideration since he has completed a minimum of 25% of the specification in both GCE
A-level Media Studies and GCE A-level Physical Education.

The candidate visits his GP who, on account of her knowledge of her patient and his
condition, is more than willing to produce a note for the school. Similarly, his school is
willing to write a supporting statement.

*For CCEA GCSE specifications, 25% of the total assessment must have been completed.

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 7 Post assessment adjustments – special consideration
(Vocational qualifications)

7.1 The awarding of special consideration – vocational qualifications

An awarding body’s decision to award special consideration in vocational qualifications will

be based on various factors, which may vary from learner to learner and from one
assessment to another. These factors may include the severity of the circumstances, the
date of the assessment and the nature of the assessment.

It is important to note that it may not be possible to apply special consideration where:

• an assessment requires the demonstration of a practical competence;

• the assessment criteria must be fully met;

• units/qualifications confer ‘Licence to Practise’.

Where an assessment has been missed or is in the form of an on-demand test, such as an
electronic test set and marked by a computer, the centre should offer the learner an
opportunity to take the assessment at a later date.

Advice must always be sought from the relevant awarding body.

7.2 Applying for special consideration in vocational qualifications

Applications for special consideration must be made on a case by case basis. Separate
applications must be made for each learner. The only exception to this is where a group of
learners have been affected by a similar circumstance during an assessment, such as a fire
alarm. A list of learners affected must be attached to the application.

Applications for special consideration must be submitted to the relevant awarding body
using Form 10 – JCQ/SC or Form VQ/SC.

Form 10 – JCQ/SC or Form VQ/SC are available electronically at:

http://www.jcq.org.uk/exams-office/access-arrangements-and-special-consideration/
forms

To ensure applications can be processed effectively, centres must also submit evidence to
support the application. For example, a statement from a member of centre staff or any
other appropriate information.

The head of centre/Principal/CEO must authorise all applications for special consideration.

During the special consideration application process, an awarding body will only liaise with
the centre on behalf of the learner.

Special consideration will not be considered once learner achievement has been claimed
and certificated.

7.3 Lost or damaged work (internally assessed work)

When a learner’s work has been lost or damaged, an awarding body may consider an
application for special consideration. In all cases, the centre must be able to verify that the
work was done and that it was monitored whilst it was in progress.

For competence-based qualifications, the centre is required to maintain assessment

records independently of the learner’s portfolio. In the case of a lost portfolio, these
records, together with fully documented question and answer sessions or written
statements, as appropriate, can be used to confirm a learner’s competence. If a portfolio
is re-created, because evidence has been lost, it should be internally verified.

The centre must follow the awarding body’s published procedures for lost or
damaged work.

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7.4 Other certification

Where a candidate has been fully prepared and entered for a qualification but has
encountered exceptional mitigating circumstances beyond their control and is unable to sit
any awarding body set examinations/assessments, the centre should contact the relevant
awarding body. The awarding body will advise the centre of the process and the
information required. An awarding body may issue a statement of recognition1.

Where a candidate has died or is terminally ill, the centre should contact the relevant
awarding body who may issue an honorary certificate or posthumous award.

1
For further information on a statement of recognition, see section 5.1.

16
 Appendix 1 Supplementary guidance on the special
consideration process for centres in
England June 2022 examination series* Published 8 April 2022

*This supplementary guidance does not apply to centres in Wales, Northern Ireland, Scotland,
the Channel Islands and the Isle of Man

For other jurisdictions, the equivalent UK Health Security Agency’s guidance should be followed.

A range of measures have been put in place this summer to support candidates taking GCE AS,
A-level and GCSE examinations. These measures include:

• advance information on the focus of examinations for most subjects to help

candidates revise;

• provision of support materials for some examinations (formulae and equation sheets);

• changes to non-examination assessment and fieldwork requirements in some subjects;

• optional content in some GCSE specifications;

• generous grading in comparison to the June 2019 examination series, providing a safety
net for candidates;

• a minimum of ten days between the first and last examination in each GCE AS, A-level and
GCSE specification. This will reduce the chance of a candidate missing all examinations in
a subject because of illness.

The JCQ awarding bodies providing other general and vocational qualifications have also put a
range of measures in place to support candidates taking examinations and assessments this
summer. These measures will have been published by the relevant awarding bodies.

Supplementary guidance for the June 2022 examination series

The JCQ awarding bodies operating in England are publishing this supplementary guidance on
the application of the special consideration process in the context of the June 2022 examination
series and the UK Health Security Agency’s Guidance for people with symptoms of a respiratory
infection including COVID-19, or a positive test result for COVID-19:

People with symptoms of a respiratory infection including COVID-19 - GOV.UK (www.gov.uk)

which was published on 1 April 2022.

This supplementary guidance should be read in conjunction with the other sections of the JCQ
publication A guide to the special consideration process which sets out the procedures where a
candidate has been fully prepared and covered the whole course but performance in the
examination, or in the production of coursework or non-examination assessment, is materially
affected by adverse circumstances beyond their control. Centres should also refer to the
sections on the application of special consideration tariffs and the processing of applications.

The two categories of special consideration being:

• a candidate, who on the day of their examination/non-examination assessment, is present

for the examination/non-examination assessment but disadvantaged; (see section 3, page
6 of this document - JCQ guidance on the special consideration process)

or

• a candidate, who on the day of their examination/non-examination assessment, is absent

from the examination/non-examination assessment for an acceptable reason (see section
4, page 8 of this document - JCQ guidance on the special consideration process). This
supplementary guidance focuses on absence only.

17
 Key extracts from the UKHSA Guidance as of 1 April 2022
People with symptoms of a respiratory infection including COVID-19 - GOV.UK
(www.gov.uk)

It is important that centres read and consider all appropriate UKHSA and other public
health guidance. These extracts are included for convenience only.

For children and young people 18 and under:

• “Children and young people with mild symptoms such as a runny nose, sore throat,
or slight cough, who are otherwise well, can continue to attend their education
setting.”

• “Children and young people who are unwell and have a high temperature should
stay at home and avoid contact with other people, where they can. They can go
back to school, college or childcare, and resume normal activities when they no
longer have a high temperature and they are well enough to attend.”

• “It is not recommended that children and young people are tested for COVID-19
unless directed to by a health professional.”

• “If a child or young person has a positive COVID-19 test result they should try to
stay at home and avoid contact with other people for 3 days after the day they
took the test, if they can.”

• “Children and young people who usually go to school, college or childcare and who
live with someone who has a positive COVID-19 test result should continue to
attend as normal.”

• For further information on high temperature (fever) in children, please see the NHS
website:

https://www.nhs.uk/conditions/fever-in-children/

Key extracts from the UKHSA Guidance as of 1 April 2022

People with symptoms of a respiratory infection including COVID-19 - GOV.UK
(www.gov.uk)

It is important that centres read and consider all appropriate UKHSA and other public
health guidance. These extracts are included for convenience only.

For adults 19 and over:

• “If you have symptoms of a respiratory infection, such as COVID-19, and you have a
high temperature or do not feel well enough to go to work or carry out normal
activities, try to stay at home and avoid contact with other people, until you no
longer have a high temperature (if you had one) or until you no longer feel unwell.”

• For further details on the symptoms of COVID-19 please see the NHS website:

Coronavirus (COVID-19) symptoms in adults – NHS (www.nhs.uk)

• “If you have a positive COVID-19 test result, try to stay at home and avoid contact
with other people for 5 days after the day you took your test. If you have a positive
COVID-19 test result, it is very likely that you have COVID-19 even if you do not have
any symptoms. You can pass on the infection to others, even if you have no
symptoms.”

As is normal in a standard examination series, candidates are expected to complete

examinations to receive a grade. Centre staff should wherever possible encourage candidates to
attend for their examinations. There may be exceptional cases though where this will not be
possible, e.g. a temporary illness on the day of the examination.

Centres and candidates should adhere to the UKHSA guidance as it applies on the day of the
candidate’s examination(s). The JCQ awarding bodies will update this supplementary guidance
as soon as possible should the relevant public health guidance change. Centres should also
consider any differences in the guidance based on the candidate’s age (e.g. 18 and under or 19
and over) and ensure they refer to the right guidance.

18
Special consideration when a candidate is absent for an acceptable reason

Candidates must be reminded that the awarding of a grade through the special consideration
process can only be made where they are absent from an examination or non-examination
assessment component for an acceptable reason.

A candidate who is staying at home and avoiding contact with others, in line with UKHSA
guidance, at the time of the examination, is considered to be absent from the examination for an
acceptable reason. This includes candidates who are displaying the symptoms described in the
UKHSA guidance as advising them to stay at home (e.g. a high temperature for those aged 18
and under) as well as those with a positive COVID-19 test result.

Where a candidate still wishes to attend an examination, despite having symptoms (e.g. a high
temperature) or a positive COVID-19 test the centre should encourage the candidate to follow
the UKHSA’s guidance.

The centre could also consider the advice in UKHSA’s updated health protection in education
and childcare settings guidance.

(https://www.gov.uk/government/publications/health-protection-in-schools-and-other-
childcare-facilities)

Evidencing candidates’ eligibility for special consideration

The JCQ awarding bodies will be adapting Form 14 -JCQ/ME - Self-certification for candidates
who have missed an examination to assist centres in dealing with candidates who are absent
from an examination for an acceptable reason in line with the UKHSA guidance. Centres will
expect parents/carers/guardians and candidates to complete the relevant sections of the form.

Centres can verify the candidate’s circumstances, where provided in Form 14, to process an
application for special consideration using the category ‘absent candidate’.

There is no requirement for a candidate to complete a COVID-19 test to provide evidence of

their absence from an examination.

Minimum requirements for a candidate to receive a grade through the special

consideration process

Section 4.3. page 8 of this document outlines the minimum requirements for an adjustment to
be made to the grade where a candidate is absent for an acceptable reason.

However, for the June 2022 examination series, due to the exceptional circumstances, the
awarding bodies will award a grade where eligible candidates have completed the
assessment(s) for at least one whole component within the specification.

N.B A candidate cannot receive a grade for A-level Biology, Chemistry, Geology or Physics by
only completing the Practical Skills Endorsement.

Similarly, a candidate cannot receive a grade for GCSE English Language by only completing the
Spoken Language Endorsement.

As in all previous standard examination series, a qualification award will not be made where
none of the examinations/assessments within a specification have been completed.

Additional information

Where a centre suspects the authenticity of the details provided by a candidate within Form 14,
they should investigate the matter as suspected candidate malpractice using the standard JCQ
policy and procedure.

Candidates should be made aware that their results can be withdrawn, or they can be
disqualified if they provide false information on eligibility for special consideration.

19
Examples of possible scenarios:

Example 1

An A-level candidate who is 18 is unwell and has a high temperature on the day of one of their
A-level examinations.

a) The centre advises the candidate to stay at home and not attend their examinations until
he no longer has a high temperature and is well enough to attend his examinations.

b) The centre asks the candidate to self-certify their illness using Form 14.

c) The centre submits an online application for special consideration for each of the missed
A-level examinations to the relevant awarding bodies using the category ‘absent
candidate’.

d) As the candidate’s examinations have been spaced by at least 10 days he will be able to
receive A-level grades based on the other components completed.

Example 2

An A-level candidate who is 19 is displaying symptoms of a respiratory infection, such as

COVID-19, and has a high temperature or does not feel well enough to attend their examination.

a) The centre advises the candidate to stay at home and not attend their examinations, until
he no longer has a high temperature (if he had one) or no longer feels unwell.

b) The centre asks the candidate to self-certify their reason for absence using Form 14.

c) The centre submits an online application for special consideration for each of the missed
A-level examinations to the relevant awarding bodies using the category ‘absent
candidate’.

d) As the candidate’s A-level examinations have been spaced by at least 10 days in every
subject, he will be able to receive A-level grades based on the other components
completed.

Example 3

A candidate who is 16 has taken a COVID-19 test under the direction of a health professional or
has chosen to take a COVID-19 test (against UKHSA guidance recommendations) and has a
positive test result.

a) The centre advises the candidate to stay at home and not attend their examinations for 3
days after the day she took the test.

b) The centre asks the candidate to self-certify their reason for absence using Form 14.

c) The centre does not require the candidate to provide proof of a test but could keep a
record of the test, such as a photograph, as evidence if it is available.

d) The centre submits an online application for special consideration for each of the missed
GCSE examinations to the relevant awarding bodies using the category ‘absent
candidate’.

e) As the candidate’s GCSE examinations have been spaced by at least 10 days in every
subject, she will be able to receive GCSE grades based on the other components
completed.

20
Example 4

An A-level candidate who is 17 has a positive COVID-19 test result or is unwell and experiencing
a high temperature but wishes to attend their examination.

a) The centre refers the candidate to the UKHSA guidance. In the case of a positive test
result, the candidate is advised to stay at home and not attend their A-level examinations
for 3 days after the day the test was taken. In the case of symptoms, the candidate is
advised to stay at home until she no longer has a high temperature.

b) The centre reassures the candidate about their eligibility for special consideration. As the
candidate’s examinations are spaced by at least 10 days in every A-level subject, grades
can be awarded on the other completed components.

c) The centre submits an online application for special consideration for each of the missed
A-level examinations to the relevant awarding bodies using the category ‘absent
candidate’.

d) If the candidate still requests to attend the examination, the centre should follow the
advice in UKHSA’s updated health protection in education and childcare settings
guidance.

(https://www.gov.uk/government/publications/health-protection-in-schools-and-other-
childcare-facilities)

21
Awarding bodies’ contact details

For any queries on the special consideration process, the awarding bodies’ contact details are:

AQA
Tel: 0800 197 7162
Website: www.aqa.org.uk

Eduqas
Tel: 02920 265 000
Website: www.wjec.co.uk

OCR
Tel: 01223 553 998
Website: www.ocr.org.uk

Pearson
Tel: 0344 463 2535
Website: http://qualifications.pearson.com

©JCQCIC 2022 – Effective from 8 April 2022

22
 Appendix 2 Supplementary guidance on the special consideration
process for centres in Wales June 2022 examination
series* Published 4 May 2022

*This supplementary guidance does not apply to centres in England, Northern Ireland, Scotland,
the Channel Islands and the Isle of Man

For other jurisdictions, the equivalent government and/or government agency guidance should
be followed.

A range of measures has been put in place this summer to support candidates taking GCE AS,
A-level and GCSE examinations. These measures include:

• adaptations to NEA units and/or examined units for every WJEC GCSE and GCE
qualification which:

– streamline the content that will be subject to assessment in 2022

– reduce NEA requirements

– introduce optionality to assessments either via a choice of units or a choice of questions

within a unit

• relaxing the controls under which many NEA units can be conducted

• providing advance information on the focus of examinations to help candidates revise for
subjects where streamlining of content subject to assessment was not possible

• generous grading in comparison to the June 2019 examination series

• a minimum of ten days between the first and last examination in each GCE AS, A-level and
GCSE specification. This will reduce the chance of a candidate missing all examinations in
a subject because of illness.

The JCQ awarding bodies providing other general and vocational qualifications have also put a
range of measures in place to support candidates taking examinations and assessments this
summer. These measures will have been published by the relevant awarding bodies.

Supplementary guidance for the June 2022 examination series

The JCQ awarding bodies operating in Wales are publishing this supplementary guidance on the
application of the special consideration process in the context of the June 2022 examination
series and the Welsh Government’s guidance: Self-isolation: guidance for people with COVID-19
and their contacts:

Self-isolation: guidance for people with COVID-19 and their contact

which was updated on 3 May 2022.

This supplementary guidance should be read in conjunction with the other sections of the JCQ
publication A guide to the special consideration process which sets out the procedures where a
candidate has been fully prepared and covered the whole course but performance in the
examination, or in the production of coursework or non-examination assessment, is materially
affected by adverse circumstances beyond their control. Centres should also refer to the
sections on the application of special consideration tariffs and the processing of applications.

The two categories of special consideration being:

• a candidate, who on the day of their examination/non-examination assessment, is present

for the examination/non-examination assessment but disadvantaged; (see section 3, page
6 of this document - JCQ guidance on the special consideration process)

or

• a candidate, who on the day of their examination/non-examination assessment, is absent

from the examination/non-examination assessment for an acceptable reason (see section
4, page 8 of this document - JCQ guidance on the special consideration process). This
supplementary guidance focuses on absence only.

23
 Key extracts from the Welsh Government’s Guidance as of 3 May 2022
Self-isolation: guidance for people with COVID-19 and their contacts

It is important that centres read and consider all appropriate Welsh Government guidance
and other public health guidance. These extracts are included for convenience only.

What you should do if you have symptoms of COVID-19

If you have any of the main symptoms of COVID-19, you should self-isolate and take a
lateral flow test (LFT):

Lateral flow test (LFT)

You can order LFTs online or call 119 between 7am and 11pm (calls are free)

Continue to self-isolate until you get your LFT test result.

The main symptoms of COVID-19 are:

• a high temperature

• a continuous cough

• loss or change of taste or smell.

If you have a negative LFT test

You can leave self-isolation immediately.

People sitting GCSE, AS, A Level and vocational examinations

We want to enable learners to take their exams, well and safely.

• If you have any of the main symptoms of COVID-19, you should self-isolate and take
a lateral flow test (LFT).

• If the test is positive, you should self-isolate for at least 3 full days. Day 1 is the day
after your symptoms started. Please report your result.

• On day 3, if your symptoms have stopped, take a LFT. If that test is negative, take
another LFT on day 4.

• If your day 4 test is also negative, and you feel well and do not have a high
temperature, you can leave self-isolation to sit your exam. Please report your
results.

• If either the test on day 3 or the test on day 4 is positive, you should remain in
self-isolation and contact your school or education setting.

• If you still have a high temperature or feel unwell, you should continue to self-
isolate until it returns to normal, or you feel better.

• You should continue taking daily LFTs until you get 2 negative tests in a row, taken
a day apart, or until day 10 – whichever is sooner. You do not need a negative LFT
test on day 10 to leave self-isolation.

As is normal in a standard examination series, candidates are expected to complete

examinations to receive a grade. Centre staff should wherever possible encourage candidates to
attend for their examinations. There may be exceptional cases though where this will not be
possible, e.g. a temporary illness on the day of the examination.

Centres and candidates should adhere to the Welsh Government guidance as it applies on the
day of the candidate’s examination(s). The JCQ awarding bodies will update this supplementary
guidance as soon as possible should the relevant public health guidance change.

Special consideration when a candidate is absent for an acceptable reason

Candidates must be reminded that the awarding of a grade through the special consideration
process can only be made where they are absent from an examination or non-examination
assessment unit for an acceptable reason.

24
A candidate who is self-isolating in line with the Welsh Government guidance at the time of the
examination is considered to be absent from the examination for an acceptable reason.
Candidates are advised to take a lateral flow test (LFT) if they have any of the main symptoms
of COVID-19 and to self-isolate if their LFT result is positive. If their LFT result is negative they
are not required to self-isolate, and would therefore not be considered absent from the
examination for an acceptable reason, unless they were too ill to take their examination.

Evidencing candidates’ eligibility for special consideration

The JCQ awarding bodies will be adapting Form 14 -JCQ/ME - Self-certification for candidates
who have missed an examination to assist centres in dealing with candidates who are absent
from an examination for an acceptable reason in line with Welsh Government guidance. Centres
will expect parents/carers/guardians and candidates to complete the relevant sections of the
form.

Centres can verify the candidate’s circumstances, where provided in Form 14 as in any exam
series, to process an application for special consideration using the category ‘absent candidate’.

Minimum requirements for a candidate to receive a grade through the special consideration
process

Section 4.3. page 8 of this document outlines the minimum requirements for an adjustment to
be made to the grade where a candidate is absent for an acceptable reason.

However, for the June 2022 examination series, due to the exceptional circumstances, the
awarding bodies will award a grade where eligible candidates have completed and submitted
the assessment(s) for at least one whole unit within the specification.

As in all previous standard examination series, a qualification award will not be made where
none of the formal awarding body set examinations/assessments within a specification have
been completed by the candidate and submitted by the centre.

Additional information

Where a centre suspects the authenticity of the details provided by a candidate within Form 14,
they should investigate the matter as suspected candidate malpractice using the standard JCQ
policy and procedure.

Candidates should be made aware that their results can be withdrawn, or they can be
disqualified if they provide false information on eligibility for special consideration.

Examples of possible scenarios:

Example 1

An A-level candidate is unwell and has a high temperature on the day of one of their A-level
examinations.

The candidate takes a lateral flow test (LFT) and the test result is positive.

The candidate reports the positive LFT result and contacts the centre to inform them they are
self-isolating for three days in line with Welsh Government guidance and will be absent from
their A-level examination.

On days 3 and 4 the candidate no longer has a high temperature, takes further LFTs and the
result for both tests is negative.

The candidate reports the negative LFT result and contacts the centre to inform them they are
no longer self-isolating in line with Welsh Government guidance and will be present for their
next A-level examination.

The centre asks the candidate to self-certify their illness using Form 14.

The centre submits an online application for special consideration for each of the missed A-level
examinations to the relevant awarding bodies using the category ‘absent candidate’.

As the candidate’s examinations have been spaced by at least 10 days they will be able to
receive A-level grades based on the other units completed.

25
Example 2

An A-level candidate has a continuous cough on the day of their examination.

The candidate takes a lateral flow test (LFT) and the test result is negative.

The candidate reports the negative LFT result and attends their A-level examination as they feel
well enough to do so.

Example 3

A GCSE candidate has one of the main Covid-19 symptoms, as outlined in the Welsh
Government’s guidance, on the day of their examination.

The candidate does not have access to a lateral flow test (LFT) due to extenuating
circumstances and contacts their centre for advice.

The centre refers the candidate to the Welsh Government’s guidance. The candidate is advised
to acquire a lateral flow test (LFT) as soon as possible and to self-isolate until they take the LFT.

The following day the candidate receives and takes the LFT and the test result is negative.

The candidate reports the negative LFT result and no longer needs to self-isolate and can
therefore be present for their next GCSE examination.

The centre asks the candidate to self-certify their illness using Form 14 as they had one of the
main Covid-19 symptoms on the day of their GCSE examination, and they followed Welsh
Government guidance to self-isolate until they had taken a lateral flow test.

The centre submits an online application for special consideration for the missed GCSE
examination to the relevant awarding bodies using the category ‘absent candidate’.

As the candidate’s examinations have been spaced by at least 10 days they will be able to
receive GCSE grades based on the other units completed.

Example 4

A GCSE candidate has a high temperature five days before their first GCSE examination.

The candidate takes a lateral flow test (LFT) on the day they noted their high temperature.
The LFT result is positive.

The candidate reports the positive LFT result and contacts the centre to inform them they are
self-isolating for 3 days in line with Welsh Government guidance and will be absent from their
GCSE examination.

On day 3 the candidate takes a further LFT and the result is positive. The candidate reports the
positive LFT result and tests again on days 4, 5, 6, 7 and 8. The LFT results on days 4, 5 and 6
are still positive and the candidate reports the positive LFT results. The LFT results on both
days 7 and 8 are negative.

The candidate reports the negative LFT results and contacts the centre to inform them they are
no longer self-isolating in line with Welsh Government guidance and will be present for their
next GCSE examination.

The centre asks the candidate to self-certify their illness using Form 14.

The centre submits an online application for special consideration for the missed GCSE
examinations to the relevant awarding bodies using the category ‘absent candidate’.

As the candidate’s examinations have been spaced by at least 10 days they will be able to
receive GCSE grades based on the other units completed.

Example 5

An A-level candidate has a positive COVID-19 test result, has recorded the result and is unwell,
experiencing a high temperature, but wishes to attend their examination.

The centre refers the candidate to the Welsh Government’s guidance. The candidate is advised
to self-isolate for 3 days and not attend their A-level examinations until they have two negative
test results in a row, taken a day apart, or until day 10 – whichever is sooner.

The centre reassures the candidate about their eligibility for special consideration. As the
candidate’s examinations are spaced by at least 10 days in every A-level subject, grades can be
awarded on the other completed units.

The centre submits an online application for special consideration for each of the missed A-level
examinations to the relevant awarding bodies using the category ‘absent candidate’.

26
Awarding bodies’ contact details

For any queries on the special consideration process, the awarding bodies’ contact details are:

AQA
Tel: 0800 197 7162
Website: www.aqa.org.uk

OCR
Tel: 01223 553 998
Website: www.ocr.org.uk

Pearson
Tel: 0344 463 2535
Website: http://qualifications.pearson.com

WJEC
Tel: 02920 265 000
Website: www.wjec.co.uk

©JCQCIC 2022 – Effective from 4 May 2022

27
3
Appendix 3 Supplementary guidance on the special consideration
process for centres in Northern Ireland
June 2022 examination series* Published 20 May 2022

*This supplementary guidance does not apply to centres in England, Wales, Scotland, the
Channel Islands and the Isle of Man

For other jurisdictions, the equivalent government and/or government agency guidance should
be followed.

The JCQ awarding bodies operating in Northern Ireland are publishing this supplementary
guidance on the application of the special consideration process for the June 2022 examination
series, in the context of the Department of Health COVID-19 Test, Trace and Protect Transition
Plan. Further detail is available at:

• NI Direct guidance Coronavirus (COVID-19): self-isolating and close contacts | nidirect; and

• the Department of Education’s guidance Section 3: Identification and Response to

Symptoms | Department of Education (education-ni.gov.uk)

This supplementary guidance should be read in conjunction with the other sections of the JCQ
publication A guide to the special consideration process which sets out the procedures where a
candidate has been fully prepared and covered the whole course but performance in the
examination, or in the production of coursework or non-examination assessment, is materially
affected by adverse circumstances beyond their control. Centres should also refer to the
sections on the application of special consideration tariffs and the processing of applications.

The two categories of special consideration being:

• a candidate, who on the day of their examination/non-examination assessment, is present

for the examination/non-examination assessment but disadvantaged; (see section 3, page
6) or

• a candidate, who on the day of their examination/non-examination assessment, is absent

from the examination/non-examination assessment for an acceptable reason (see section
4, page 8 of the JCQ, A Guide To The Special Consideration Process). This supplementary
guidance focuses on absence only.

The Department of Education has published guidance setting out arrangements to help make
sure school is a safe place for children and young people to continue their education.

This guidance is available on the Department of Education website:

• Coronavirus (COVID-19) Guidance for School and Educational Settings in Northern Ireland

It is important that centres read and consider all appropriate PHA and other public health
guidance:

• Section 3: Identification and Response to Symptoms | Department of Education

(education-ni.gov.uk)

• For further details on the symptoms of COVID-19 please see the NI Direct website:
Coronavirus (COVID-19): symptoms | nidirect

As is normal in a standard examination series, candidates are expected to complete

examinations to receive a grade. Centre staff should wherever possible encourage candidates to
attend for their examinations. There may be exceptional cases though where this will not be
possible, for example, a temporary illness on the day of the examination.

Centres and candidates should adhere to the PHA guidance as it applies on the day of the
candidate’s examination(s). The JCQ awarding bodies will update this supplementary guidance
as soon as possible should the relevant public health guidance change.

Special consideration when a candidate is absent for an acceptable reason

Candidates must be reminded that the awarding of a grade through the special consideration
process can only be made where they are absent from an examination or non-examination
assessment component for an acceptable reason.

28
A candidate who is staying at home and avoiding contact with others, in line with PHA guidance,
at the time of the examination, is considered to be absent from the examination for an
acceptable reason. This includes candidates who are displaying the symptoms described in the
PHA guidance as advising them to stay at home (for example, a high temperature) as well as
those with a positive COVID-19 test result.

Where a candidate still wishes to attend an examination, despite having symptoms (for example,
a high temperature) or a positive COVID-19 test, the centre should encourage the candidate to
follow NI Direct guidance.

The centre could also consider the advice in DE’s updated health protection in education and
childcare settings guidance found in the link below:

• Section 3: Identification and Response to Symptoms | Department of Education

(education-ni.gov.uk)

Evidencing candidates’ eligibility for special consideration

Centres will expect parents/carers/guardians and candidates to complete the relevant sections
of the JCQ Form 14 -JCQ/ME - Self-certification for candidates who have missed an examination.

Centres can verify the candidate’s circumstances, where provided in Form 14, to process an
application for special consideration using the category ‘absent candidate’.

There is no requirement for a candidate to complete a COVID-19 test to provide evidence of

their absence from an examination.

Minimum requirements for a candidate to receive a grade through the special

consideration process

Section 4.3, pages 8 and 9 of the JCQ document A Guide To The Special Consideration Process
outlines the minimum requirements for an adjustment to be made to the grade where a
candidate is absent for an acceptable reason. Please note that these requirements vary
depending on the awarding body you are taking examinations with within Northern Ireland.
Arrangements for AQA, OCR, Pearson and WJEC are published on page 8, with arrangement for
CCEA qualifications published on page 9.

As in all previous standard examination series, a qualification award will not be made where
none of the examinations/assessments within a specification have been completed.

Additional information

Where a centre suspects the authenticity of the details provided by a candidate within Form 14,
they should investigate the matter as suspected candidate malpractice using the standard JCQ
policy and procedure.

Candidates should be made aware that their results can be withdrawn, or they can be
disqualified if they provide false information on eligibility for special consideration.

Examples of possible scenarios to assist centres:

Example 1

An A-level candidate who is unwell and has a high temperature on the day of one of their A-level
examinations.

a) The centre advises the candidate to stay at home and not attend their examinations until
they no longer have a high temperature and are well enough to attend their examinations.

b) The centre asks the candidate to self-certify their illness using Form 14.

c) The centre submits an online application for special consideration for each of the missed
A-level examinations to the relevant awarding bodies using the category ‘absent
candidate’.

d) The centre should follow the relevant Awarding Body process.

Example 2

An A-level candidate who is displaying symptoms of a respiratory infection, such as COVID-19,

and has a high temperature or does not feel well enough to attend their examination.

a) The centre advises the candidate to stay at home and not attend their examinations, until
they no longer have a high temperature (if they had one) or no longer feel unwell.

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 b) The centre asks the candidate to self-certify their reason for absence using Form 14.

c) The centre submits an online application for special consideration for each of the missed
A-level examinations to the relevant awarding bodies using the category ‘absent
candidate’.

d) The centre should follow the relevant Awarding Body process

Example 3

A candidate who has taken a COVID-19 test and has a positive test result.

a) The centre advises the candidate to self-isolate in line with NI Direct guidance (up to 10
days isolation with potential to release early from day six following two consecutive
negative LFD tests 24 hours apart) and not attend their examinations during their period
of self-isolation. In the case of symptoms, the candidate is advised to stay at home until
they no longer have a high temperature.

b) The centre asks the candidate to self-certify their reason for absence using Form 14.

c) The centre does not require the candidate to provide proof of a test but could keep a
record of the test, such as a photograph, as evidence if it is available.

d) The centre submits an online application for special consideration for each of the missed
GCSE examinations to the relevant awarding bodies using the category ‘absent candidate’.

e) The centre should follow the relevant Awarding Body process.

Example 4

An A-level candidate who has a positive COVID-19 test result or is unwell and experiencing a
high temperature but wishes to attend their examination.

a) The centre refers the candidate to the NI Direct guidance. In the case of a positive test
result, the candidate is advised to stay at home and not attend their A-level examinations
for 10 days after the day the test was taken or after day 6 with two consecutive negative
lateral flow test results taken 24 hours apart. In the case of symptoms, the candidate is
advised to stay at home until they no longer have a high temperature.

b) The centre submits an online application for special consideration for each of the missed
A-level examinations to the relevant awarding bodies using the category ‘absent
candidate’.

c) If the candidate still requests to attend the examination, the centre should follow the
advice in DE’s updated health protection in education and childcare settings guidance.

Example 5

A GCSE student has tested positive for COVID 2 days ago but has no symptoms and feels fine
to come to their examination.

If the candidate still requests to attend the examination, the centre should follow the advice in
DE’s updated health protection in education and childcare settings guidance.

Example 6

An AS student has not tested positive for COVID but has several of the symptoms. She insists on
taking her examination at the scheduled time.

If the symptoms are suggestive of COVID-19 the student should be advised that NI Direct
guidance recommends taking a LFD test. If the student does not wish to do so, the school
should manage the situation using the same principles they apply if a student has symptoms
which could be due to other infectious conditions.

Example 7

A student arrives for an examination, but the school strongly suspects that they may have
COVID.

If the symptoms are suggestive of COVID-19 the student should be advised that NI Direct
guidance recommends taking a LFD test. If the student does not wish to do so the school
should manage the situation using the same principles they apply if a student has symptoms
which could be due to other infectious conditions.

Testing guidance is likely to be reviewed further before the end of June which will change the
advice above. Changes will be shared with schools via the EA.

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Awarding bodies’ contact details

For any queries on the special consideration process, the awarding bodies’ contact details are:

AQA
Tel: 0800 197 7162
Website: www.aqa.org.uk

CCEA
Tel: 0289 0261 200
Website: www.ccea.org.uk

OCR
Tel: 01223 553 998
Website: www.ocr.org.uk

Pearson
Tel: 0344 463 2535
Website: www.qualifications.pearson.com

WJEC
Tel: 02920 265 000
Website: www.wjec.co.uk

©JCQCIC 2022 – Effective from 20 May 2022

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