White Paper

BusinessObjects Enterprise 6

An End-to-End Overview

Author: Darren Cunningham Contributors: Cortney Claiborne, Davythe Dicochea, Jason Kuo, Erin O'Malley Audience: CIOs, directors of data warehousing, BI project managers, and database administrators

Business Objects Enterprise 6 An End-to-End Overview

Contents

Executive Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ii Meeting the Needs of All Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 BI User Proles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 BusinessObjects Enterprise 6 The Right Choice . . . . . . . . . . . . . . . . . . . .2 Data Access and Integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Harnessing Any Data Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Enterprise-Class Data Integration . . . . . . . . . . . . . . . . . . . . . . . . . . . Next-Generation Extraction, Transformation, and Loading (ETL) The Best Packaged Application Connectivity . . . . . . . . . . . . . . . . . End-to-End Metadata Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 .3 .4 .4 .5 .5

Enterprise 6 Query and Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6 Integrated Query, Reporting, and Analysis . . . . . . . . . . . . . . . . . . . . . . . .6 Customize and Optimize Your BI System . . . . . . . . . . . . . . . . . . . . . . . .8 Enterprise Analytic Applications and Performance Management . . . . . . .9 A Robust Analytic Framework . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9 Performance Management Dashboards and Scorecards . . . . . . . . . .11 Prepackaged Analytic Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11 Conclusion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Business Objects Enterprise 6 An End-to-End Overview

Executive Summary

When asked to dene business intelligence (BI), most end users will say: Its the ability to make better decisions. Its a series of tools that help me identify market trends. Its a type of software that helps me access my data. When posing the same question to an IT audience, you may nd the same overarching objectives, but revealed using dramatically different language. In dening BI, IT teams are likely to use terms such as: scalability, ad hoc, OLAP, data warehousing, security, and availability. The goal at Business Objects has always been to balance the needs of end users with those of the IT organization. For end users, this means providing the ability to track, understand, and manage critical information in a single, easy-to-use interface. For IT, it means giving the ability to control, manage, and optimize a BI deployment through a secure, scalable, and extensible architecture. BusinessObjects Enterprise 6 consists of integrated, best-of-breed components that are designed to meet the needs of your extended enterprise while leveraging your existing IT infrastructure. Independent from your database and transactional systems, these components combine to provide a BI solution that is unparalleled in the market today. Enterprise 6 includes: The industrys best web query, reporting, and analysis The most advanced and complete suite of analytic applications The most integrated BI suite The best connectivity to packaged applications The market-leading BI platform Whether you are implementing departmental BI or seeking an organizational standard to unite disparate systems, Enterprise 6 integrates into the most complex of environments and is designed to grow with your BI deployment as it matures over time. This paper provides an overview of Enterprise 6, illustrating how its best-of-breed BI components and end-to-end integration benet end users and IT alike. It allows them to track, understand, and manage enterprise performance.

For additional information, complementary Business Objects white papers include: EPMDriving Organizational Performance with Strategic Business Intelligence Implementing a Business Intelligence StrategyA Practical Guide to BI Standardization Management DashboardsEnabling Performance Management Across the Enterprise Build vs. BuyMaximizing the Value of Analytic Applications These four papers can be found at http://www.businessobjects.com/publications/

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Business Objects Enterprise 6 An End-to-End Overview

Meeting the Needs of All Users

To make better decisions, your BI users need the right information at the right time. But what makes this possible? Proper planning and preparation. For this, there are many variables to consider. You need to know what information your users need, how you can make data accessible to them, what types of servers and congurations are appropriate, and what performance levels are acceptable. And most importantly, for a successful BI implementation, you must know who your users are and how they will interact with your BI system.

BI User Proles
When planning and preparing your BI environment for optimal system performance, you must consider the different actions and habits of those using your system resources. Typically, BI users fall under four proles: Reader The reader is the business user in a deployment. Also known as information consumers, readers have the right, as granted by the system administrator, to open and read documents. Readers typically consult static reports on a daily or weekly basis, and rarely create their own documents. Interactive The interactive user uses BI for the same purpose as the reader. Yet, in addition, the interactive user can refresh documents and lists of available documents, as well as perform some basic on-report analysis (sorting, ltering, etc.). Analyst The analyst can have more complex interactions with the data in documents. Analysts can drill, rank, slice, and dice the data in order to analyze and present information from different perspectives. Advanced The advanced user has a power user prole. This means that the advanced user has the right to query the source data, create documents, and format the data. Advanced users can send, save, publish, and broadcast documents.

Distribution of user types in a typical BI deployment.

Business Objects Enterprise 6 An End-to-End Overview

BusinessObjects Enterprise 6: The Right Choice

Once you have dened your BI user groups, it is important to understand what types of documents each user will access, as well as when and how they will access different information. It is also important to keep in mind thatbecause no organizations needs remain frozenyour user populations will be constantly expanding, evolving, or relocating. And as technology continues its steady advance, users will continue to demand more out of a systems performance. Your organization may decide to migrate to UNIX, extend its reach across the web via an extranet, or leverage the built-in best practice that comes with prepackaged analytic applications. Regardless of your BI strategy and system requirements, BusinessObjects Enterprise 6 will deliver value to all user types, thereby driving better decision making and improving enterprise performance.

Query and Analysis

Rep or tin g
Interactive Analysis Operational Reporting Ad Hoc Query

Dashboarding

e anc rm ent rfo gem Pe ana

Embedded Reporting

Information Infrastructure
Data Integration

Scorecarding

ti n g Portal Broadcas

Semantic Layer Security and Administration Developer Servi ces

OLAP

ERP, CRM, SCM

Legacy Data

Other Applications

Local Data

Web

The Business Objects product line provides the industry's leading suite of business intelligence products.

Business Objects Enterprise 6 An End-to-End Overview

Data Access and Integration

With your overall system requirements, user proles, and physical locations dened, you need to plan the right strategy for data access and integration. Where is the data going to be stored to support different user proles? Do you have a single data warehouse, or do all of the sites have their own data sources? With data inputs and volumes growing exponentially, it is critical to get your strategy right for your architectural design. Whether you are accessing source systems directly, creating and distributing documents that access data from multiple sources, or integrating data from disparate systems to create a cohesive enterprise data warehouse, BusinessObjects Enterprise 6 has the integrated products and services to meet your needs.

Harnessing Any Data Source

Enterprise 6 provides rich access to virtually any data sourcedatabases, OLAP cubes, at les, the web, spreadsheets, etc.to give you consistent and accurate information. Its intelligent architecture relies on a robust, exible, and patented semantic layer that maps complex database technology to familiar business terms. The semantic layer may consist of one or more Business Objects universes. Each universe is a partial representation of a database, in the form of business vocabulary. Business Objects universes are built using BusinessObjects Designer, a graphical, wizard-driven tool that allows analysts and IT personnel to shield BI end users from having to interact directly with the underlying data structures.

Each universe is a partial representation of a database and is delivered to users in business language. Designer is able to quickly generate universes against your existing data warehouse, data marts, or packaged application metadata. It intelligently leverages database aggregate tables to deliver signicant performance gains to your users. Designer also provides an open software development kit (SDK) that lets you automate the creation of metadata, easily maintain it, and even export it to other applications. Having a semantic layer between your source systems and

Business Objects Enterprise 6 An End-to-End Overview

your users not only insulates them from complexity and optimizes performance and security, but it also saves time, thus increasing user efciency and IT productivity.

Enterprise-Class Data Integration

Business Objects products allow end users to track, understand, and manage information from virtually any data source while maintaining independence from any and all back-end systems. As BI implementations become less tactical and departmental and more strategic and enterprise in scope, you must develop a data warehousing strategy that meets the demanding requirements of growing user communities. This strategy should allow users to either work with reports that access multiple data sources, or to directly access operational systems. More often than not, however, a centralized approach is required. With growing data volumes and users demanding a consolidated and consistent view of the business, only a robust data integration platformone which can bring together all of your disparate data sources for enterprise BI purposeswill sufce. With BusinessObjects Data Integrator, you can integrate data from multiple systems in batch and real time to create and load high-performance data marts and data warehouses. Data Integrator provides a powerful, easy-to-use, enterprise-class platform for building and managing complex data integration projects.

BusinessObjects Rapid Mart

Custom Data Warehouse/Marts

BusinessObjects Data Integrator

OLAP

ERP, CRM, SCM

Legacy Data

Other Applications

Local Data

Web

BusinessObjects Data Integrator provides real-time and batch data integration to simplify and accelerate data movement across the enterprise.

Next-Generation Extraction, Transformation, and Loading (ETL)

Because you may have hundreds of disparate systems spread across many regions and divisions of your organization, Enterprise 6 provides a robust data integration platform on which you can standardize to deliver the right information to your most demanding BI users.

Business Objects Enterprise 6 An End-to-End Overview

Data Integrator extracts data from source systems and transforms it from its original form into a format ready for BI. Once the transformations are complete, the data is loaded into a target database or application, which is then accessed by your end users for querying, reporting, and analysis. Truly the next generation of ETL, Data Integrator provides real-time and batch data movement capabilities, as well as native interfaces to the metadata of packaged enterprise resource planning (ERP), customer relationship management (CRM), and supply chain management (SCM) applications. It also provides a highly productive single environment for all of your data integration needs. It incorporates data previewing and proling capabilities and easily integrates with market-leading data cleansing tools. For your IT department, this means that the right data is easily available to users without the need for custom coding. This results in dramatically accelerated development times, reduced maintenance costs, and a greater ROI from your existing packaged applications. Data Integrator also provides native interfaces to enterprise application integration (EAI) tools and extensive support for other sources such as relational databases, mainframe and legacy systems, and technologies such as web services.

The Best Packaged Application Connectivity

Data Integrator provides extensive importing of business metadata from ERP and CRM systems. It can read data dictionaries, import live metadata (including custom tables and other objects), and graphically represent this data organized by business process. This lets you easily create data marts and warehouses from transactional data. Data Integrator extracts data stored in proprietary formats such as hierarchies and provides prebuilt, reusable transforms in a single, cohesive environmentregardless of source and target. Whats more, Data Integrators built-in real-time engine can pass alerts to end-user management dashboards and intelligently broker data between the ETL process and the end-user interfaces of the BusinessObjectsEnterprise 6 BI platform.

End-to-End Metadata Management and Impact Analysis

Enterprise 6 provides easy metadata management from the database to the dashboard. Data Integrator lets you automatically create the Business Objects universe within its designer interface, thereby saving signicant development time and fully leveraging the work already done in the data warehouse or ETL process. Data Integrator also enables users to perform net updates to the semantic layer so that underlying source changes do not require that universes and associated reports be recreated. Uniting data integration with the Enterprise 6 BI platform, Data Integrator makes it possible for end users to have more trust in the data they are accessing and analyzing in their reports. Data Integrator also delivers impact analysis reports that allow developers to follow the data lineage from the ETL process right through to end-user reports. End-to-end metadata analysis and the ability to automatically create and update BI metadata helps to insulate downstream users and reports from source changes and data reorganization, which results in signicant productivity gains and enhanced data credibility. Tight integration with BusinessObjects Auditor also allows administrators to have better visibility into the entire BI system.

Business Objects Enterprise 6 An End-to-End Overview

Enterprise 6 Query and Analysis

With over 24,000 global customers and deployments to user communities in the thousands, Business Objects understands the BI requirements of the extended enterprise. The Enterprise 6 BI platform consists of a centralized security and administration environment, powerful information delivery capabilities, and query, reporting, and analysis products. Easy to use, deploy, and extend, the Enterprise 6 BI platform provides an integrated, scalable, and secure basis for decision making throughout your organization. Once you have installed the basic conguration of your BI system, you can use BusinessObjects Supervisor to create or import the systems user groups, and then assign them access rights. You can also directly map users in your lightweight directory access protocol (LDAP) directory with Business Objects groups or proles. Supervisor ensures that your information resources are protected and allows your administrators to determine data access privileges down to the row level of a report from a central point or within a distributed environment. Supervisor offers enduser prole-based security and also takes advantage of your existing security infrastructure including rewall, proxy servers, secure sockets layer (SSL), etc. This ensures that you can deploy BI to the intranet and extranet, safely and securely. The Enterprise 6 BI platform also provides single sign on (SSO) by leveraging existing authentication systems such as Microsoft Windows, database role-based checking systems, or dedicated authentication systems like LDAP or Netegrity SiteMinder. The BusinessObjects Enterprise infrastructure meets the information delivery needs of every user prole. Users can access analytical information via a BI portal, or receive reports via email or commonly-used applications (e.g., Microsoft Excel or Adobe Acrobat). Enterprise 6 provides a browser-based entry point to the BI system for end users, while supporting both Microsoft Internet Information Server (IIS) and Java 2 Platform, Enterprise Edition (J2EE) application server technologies through Active Server Pages (ASPs) and Java Server Pages (JSPs). This infrastructure allows you and your end users to easily tailor the interface to their specications through portlets, cascading style sheets, and hierarchical categories that leverage role-based security. Intelligent caching is used throughout the server architecture to ensure rapid response times and end-user satisfaction. Its distributed component architecture also provides you with crossplatform support, automatic failover, and load balancing to ensure that there is no single point of failure in the system and that information is available 24/7.

Integrated Query, Reporting, and Analysis

With Enterprise 6, users can create their own reports, self-sufciently dening their own queries and performing advanced data analysis. From WebIntelligence, web-based users can author and edit reports themselves from a customizable HTML or Java thin-client interface. The intuitive environment allows them to quickly visualize and combine data from disparate data sources such as relational databases, ERP, OLAP, XML, Excel, and the web. WebIntelligence presents users with data in everyday business terms, and not obscure database terms. Although the Enterprise 6 query technology delivers multi-pass SQL to resolve data source complexities, users do not need any knowledge of data structures or query languages.

Business Objects Enterprise 6 An End-to-End Overview

With Enterprise 6, users can author their own reports, dene their own queries, and perform advanced data analysis. Enterprise 6 renders page-by-page reports for optimal performance and uses a powerful SQL generation engine that creates a multidimensional perspective of data. On the y, users can get instant insight into their data with on-report analysis capabilities so they can quickly drill into or slice and dice data to gain new business perspectives on the information. Your users can also quickly rene their reports by dragging and dropping new data elements onto reports. Other one-click functions, such as table pivot, ranking, lters, and adding commonly-used calculations, help your users better understand their reports and ask ad hoc questions of their data without resource-intensive IT involvement. Enterprise 6 evolves to meet users' needs as they move beyond data navigation and interactive viewing to more advanced analysis. Analysts can expand their exploration by easily building custom calculations and natively accessing and analyzing online analytical processing (OLAP) servers such as Microsoft Analysis Services, Hyperion Essbase, Oracle OLAP, IBM DB2 OLAP, and SAP BW. Innovative drill-through capabilities empower analysts to seamlessly navigate from summary multidimensional data through to relational detailall while maintaining the context of queries between these disparate systems.

Business Objects Enterprise 6 An End-to-End Overview

UNIX

UNIX

Extranet Users

Web Server

Business Objects Enterprise Infrastructure

Outer Firewall Inner Firewall Corporate Data Sources

Intranet Users

Web Server

Windows

Enterprise 6 meets ITs deployment requirements by providing an integrated infrastructure and a proven extranet-ready web architecture. Mobile users in your deployment need to be able to work with BI information while disconnected from the system. The powerful and easy-to-use BusinessObjects desktop client is deployable in two-tier and three-tier modes to satisfy this requirement. You can install BusinessObjects, which is similar to WebIntelligence in terms of end-user capabilities, directly on the desktop to leverage client-side computing power. Alternatively, users can download the required components via the web for ofine interaction with their most critical BI reports. While fully formatted reports in the Enterprise 6 environment can be moved to other platforms such as Microsoft Excel and Adobe Acrobat, some of your users may be determined to use Excel at all times. BusinessQuery provides an Excel interface that insulates users in this environment, providing rich SQL and OLAP query and analysis capabilitiesall while leveraging the common Enterprise 6 BI platform infrastructure.

Customize and Optimize Your BI System

To truly leverage your existing infrastructure and deliver the lowest possible total cost of ownership (TCO), your BI platform must be extensible and capable of integrating into the most complex of IT environments. BusinessObjects Developer Suite provides you with everything you need to quickly and easily customize and extend the Enterprise 6 BI platform so that it meets the unique requirements of your organization. It offers data integration, analytic, and BI platform SDKs that provide open APIs into the key components of the suite. This allows you to create custom interfaces and workows for your users and to maximize the return on your existing assets. And end-user BI insight isnt all that Enterprise 6 delivers. BusinessObjects Auditor gives you, the administrator or system architect, the insight you need into the BI system itself. Auditor helps you take corrective action when needed to optimize overall usage. It gives you invaluable insight into your enterprise and extranet BI deployments. Auditor provides prebuilt reports, dashboards, and universes that allow you to monitor server clusters, repositories, and overall BI use. It can track both dynamic and static information so you can ne tune the system and take corrective action as needed.

Business Objects Enterprise 6 An End-to-End Overview

Enterprise Analytic Applications and Performance Management

Intelligent decisions come from having a consolidated view of enterprise data. Whether BI is new to your organization or mature in its adoption, your users need access to their key enterprise metrics and performance indicators to take action. This information must be reliable, consistent, and up-to-date to be effective. Enterprise analytic and performance management applications, whether custom-built or prepackaged, are designed to address specic business problems and guide users to the root cause of these problems. They provide users with domain- and functionspecic expertise in analysis and information presentation through management dashboards, scorecards, and best-practice analytics. Thanks to the exible approach provided by Business Objects, you can build and buy these applications while leveraging a common framework and the intelligent architecture of the BusinessObjects Enterprise 6 BI infrastructure.

Business Objects provides a common framework that allows organizations to build and buy analytic and performance management applications.

A Robust Analytic Framework

BusinessObjects Application Foundation is a framework for building and deploying analytic applications, dashboards, and scorecards. It extends the analytic capabilities of the Enterprise 6 BI platform by providing you with a code-free, graphical development environment, integrated analytic engines, and a catalogue of prebuilt analytic templates. Application Foundation can access the same data sources, universes, reports, and security roles as the core Enterprise 6 BI platform, and it leverages its load-balancing and failover distributed architecture. Presenting your users with a browser-based interface, Application Foundation is based on open technologies such as XML, DHTML, and JSP that can provide easy customization and integration with other systems. Application Foundations browser-based development environment allows you to incorporate unlimited analytics, gauges, scalar vector graphics (SVGs), and other elements in personalized dashboard and scorecard interfaces so that your end users can track, understand, and manage enterprise performance.

Business Objects Enterprise 6 An End-to-End Overview

Application Foundation
Features

BusinessObjects Performance Manager

Goals Scorecards Collaboration Guided Analysis Engines Metrics Rules

BusinessObjects Dashboard Manager

BusinessObjects Set Analysis BusinessObjects Predictive Analysis BusinessObjects Statistical Process Control

Application Foundation leverages the Business Objects BI platform and extends its analytic capabilities. Application Foundation incorporates ve analytic engines into its framework so you can segment customers and products, track sales revenue, receive exception notications, predict customer behavior trends, and monitor quality-related data. These engines include: Metrics for tracking and measuring KPIs over time Business rules and alerts for automatic notication of change Sets for segmentation and analysis of business groupings Predictive analysis for insight into future events Statistical process controls to support quality control initiatives

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Business Objects Enterprise 6 An End-to-End Overview

BusinessObjects Performance Managers intuitive interface provides goal status, trends, activity, and next steps.

Performance Management Dashboards and Scorecards

BusinessObjects Dashboard Manager helps organizations manage and analyze metrics and KPIs through personalized dashboards. Leveraging Application Foundations metrics and rules engines as well as its graphical dashboard builder interface, Dashboard Manager provides the rst step towards a strategic enterprise performance management (EPM) solution through customizable dashboards that can be rolled out to all levels of the organization. Also built with the Application Foundation framework, BusinessObjects Performance Manager adds goal management, role-based scorecards, and strategy maps through the same easy-to-use wizard interface. It helps users make better decisions by providing guided analysis and collaboration with other BI users around goal attainment, analytics, and metrics. Performance Manager also contains administrative tools for goals management and goal publication to scorecards as well as a scorecard and analysis interface for end users.

Prepackaged Analytic Applications

BusinessObjects Analytic Applications contain prepackaged analytics, dashboards, metrics, and reports. They are designed to be easy to implement and maintain and include proven bestpractice techniques that will help your organization better understand trends and business drivers such as customer churn, product protability, and supply chain effectiveness. These Analytic Applicationsincluding Customer Intelligence, Product & Service Intelligence, Supply Chain Intelligence, HR Intelligence, and Finance Intelligenceleverage the powerful analytic engines of Application Foundation and work together to provide a cohesive and consolidated organizational view of your key business metrics and performance indicators. Each Analytic Application consists of interconnected, subject-specic analytic modules. Each module consists of 40 to 50 prebuilt analytics with supporting star schemas, sets, metrics, rules, and alerts that roll up to a personalized end-user dashboard.

Business Objects Enterprise 6 An End-to-End Overview

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BusinessObjects Analytic Applications are supported by a exible and extensible enterprise analytic data modelthe BusinessObjects Warehouse. Designed from the top down to meet the needs of end users, BusinessObjects Warehouse optimizes data from disparate systems and makes it usable for BI purposes across the enterprise. Its use of conformed dimensions, surrogate keys, prole tables, and other best-practice techniques helps accelerate time to value. Also, because it allows for bottom up implementations, BusinessObjects Warehouse helps to reduce development and deployment costs, as well as overall project risk. It incorporates packaged data integration, thanks to BusinessObjects Data Integrator, to provide source connectors from operational systems such as SAP, Oracle, and Siebel. Together, BusinessObjects Analytic Applications and the BusinessObjects Warehouse ensure that your BI users are all working from one version of the truth across the enterprise. With performance management and analytic solutions from Business Objects, you not only accelerate your BI implementation time and maximize the return on investment from your existing assets, you also benet from the integrated, end-to-end intelligent architecture that BusinessObjects Enterprise 6 delivers. Business Objects allows you to benet from packaged solutions that incorporate best-practice analytics and years of BI experience and expertise. You can also build custom analytic applications, dashboards, and scorecards with a common development framework. This exible approach ensures that you meet the specic needs of your users and deliver real- and right-time business intelligence to your usersfrom the database to the dashboard.

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Business Objects Enterprise 6 An End-to-End Overview

Conclusion

BusinessObjects Enterprise 6 is the industrys leading suite of integrated business intelligence products. Whether deployed as standalone best-of-breed components or as a complete end-to-end BI solution, Enterprise 6 allows you to: Track Data across application and organizational stovepipes Enterprise performance through management dashboards Key business metrics in real time Understand Information with integrated query, reporting, and analysis Through a single shared view of the organization Customer and operational trends over time Manage Information delivery intelligently to enhance productivity Customer and partner relationships with BI extranets Business processes through analytic applications Combining the industrys best web query, reporting and analysis, the most advanced and complete suite of performance management and analytic applications, the best connectivity to packaged applications, and the most integrated BI suite, BusinessObjects Enterprise 6 is the right choice for the intelligent enterprise. To learn more about BusinessObjects Enterprise 6, visit our web site at www.businessobjects.com.

Business Objects Enterprise 6 An End-to-End Overview

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Business Objects Enterprise 6 An End-to-End Overview

Business Objects Enterprise 6 An End-to-End Overview

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www.businessobjects.com
The Business Objects product and technology are protected by US patent numbers 5,555,403; 6,247,008; 6,578,027; 6,490,593; and 6,289,352. The Business Objects logo, the Business Objects tagline, BusinessObjects, BusinessObjects Broadcast Agent, BusinessQuery, Crystal Analysis, Crystal Analysis Holos, Crystal Applications, Crystal Enterprise, Crystal Info, Crystal Reports, Rapid Mart, and WebIntelligence are trademarks or registered trademarks of Business Objects SA in the United States and/or other countries. Various product and service names referenced herein may be trademarks of Business Objects SA. All other company, product, or brand names mentioned herein, may be the trademarks of their respective owners. Specications subject to change without notice. Not responsible for errors or omissions. Copyright 2003 Business Objects SA. All rights reserved. PT# WP2043-C

Printed in France and the United States December 2003.

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