Personality Development – Written Assignment

Learner Name Lalmuanlala Reference ID/ Batch Code FIVT/GUW/24-25/35

N3

Course Title Frankfinn Advance Certificate Course in Aviation, Hospitality, Travel & Customer Service

Assessor Name BISWANATH MUKHERJEE

Assessment Area Part 1-Self Development

Part 2 –Effective Communication Skills

Assignment Title Pass

1: Investigate factors which contribute to personality Development

2: Understand Time & explore methods for its management & removing blocks

3: Investigate the development of leadership skills appropriate to specific situations.

4: Recognise Interpersonal Behaviour, its effects on relationships with others.

5: Examine Communication, its types & its importance on our effectiveness.

6: Understand the importance of projecting a positive Image.

Purpose/Aims  Analyse own personality type.

 Critically examine a range of factors, which contribute to personality
development.
 What is time, its value, how can it be measured.
 Identify ways to overcome blocks to effective time-management. (Realise the
importance of TIME MANAGEMENT in everyday life and relate it to self
development.)
 Define leadership skills needed for a specific situation.
 Propose methods to develop own leadership skills.
 Identify a range of methods required for analysing effective interrelationships
with others.
 Evaluate the main steps required to develop an open self personality.
 Analyse barriers and weaknesses to successful communication
 Produce evidence of effective verbal, nonverbal and written communication.
 Explore how character building and morals will support career development.
 Demonstrate public speaking skills.
I confirm that the work submitted for this assignment is my own.
Personality Development – Written Assignment

Learner name LALMUANLALA Date Batch code

Reference id FIVT/GUW/24-25/35 16/09/2024 N-3

Guidelines: Students to attempt the below questions for getting PASS/ MERIT/ DISTINCTION
1. Write your responses in the space provided below the questions
2. Review your answers before submitting the Assignment
3. Also, each question indicates if it is PASS/ MERIT/ DISTINCTION

TIMELINE: You can take up to One Week to submit the Assignments

Ques:1. What is SMART goal? What steps have you taken to achieve your goal? (Pass)
Ans.
SMART goal is a framework used to set and achieve objectives effectively. SMART stands for:
Specific: Clearly define the goal, detailing what needs to be accomplished.
Measurable: Ensure there are criteria to track progress and determine when the goal is achieved.
Achievable: Set a realistic goal that is attainable with the resources available.
Relevant: Make sure the goal aligns with broader objectives or personal values.
Time-bound: Establish a deadline or timeframe for achieving the goal.

Achieve a SMART goal, I would typically:

1. Define: Clearly articulate the specific goal and its importance.

2. Plan: Develop a step-by-step plan, including milestones and resources needed.
3. Monitor: Regularly track progress against the measurable criteria.
4. Adjust: Make adjustments to the plan as necessary based on progress and any obstacles
encountered.
5. Evaluate: Review the outcome once the goal’s timeframe is reached, assessing what worked and
what could be improved for future goals.

Ques: 2. List five areas in which you hold negative attitudes. How can you change these to positive
attitudes?(Pass)
Ans.

Here are five common areas where negative attitudes might be present, along with ways to shift those
attitudes to more positive ones:
1. Self-Doubt: Often leads to a lack of confidence and fear of failure.
Personality Development – Written Assignment

Change: Focus on your achievements and strengths. Set small, achievable goals to build confidence and
practice self-compassion.
2. Procrastination: Can result in missed deadlines and increased stress.
Change: Break tasks into smaller steps and create a structured plan. Reward yourself for completing
each step to build motivation.
3. Criticism: May result in defensiveness and decreased self-esteem.
Change: View criticism as constructive feedback. Use it to identify areas for improvement and focus on
learning rather than taking it personally.
4. Perfectionism: Often leads to dissatisfaction and stress due to unrealistically high standards.
Change: Set realistic and achievable goals. Embrace mistakes as learning opportunities and appreciate
progress rather than perfection.
5. Resentment Toward Others: Can create negative relationships and increase personal stress.
Change: Practice empathy and try to understand others’ perspectives. Work on forgiveness and focus on
positive aspects of relationships to reduce resentment.

Ques: 3. How will you improve your time-management? State five areas in which you commit to
improve. (Pass)
Improving time management is a valuable goal.

Improving time management is valuable goal.

Here are five areas to focus on:
1. Scheduling: Create and stick to a detailed daily or weekly schedule, allocating specific times for
tasks and breaks to ensure balanced productivity.
2. Avoiding Procrastination: Use techniques like the Pomodoro Technique or time-blocking to
break tasks into manageable chunks and reduce procrastination.
3. Minimizing Distractions: Identify common distractions and implement strategies to minimize
them, such as turning off notifications or creating a dedicated workspace.
4. Regular Review: Periodically review and adjust your time management strategies to assess
what’s working and make improvements where needed.
5. Prioritization: Develop a clear system for identifying and prioritizing tasks based on their
importance and deadlines, such as using the Eisenhower Matrix or similar tools.

Ques: 1. Name one external and internal motivational factor which motivates you to achieve what you
want. (MERIT)
Ans.

External Motivational Factor: Recognition and rewards from others can be a powerful external
motivator. For example, receiving praise from peers or supervisors or achieving awards can drive
someone to strive for higher performance. This external validation provides a tangible acknowledgment
of effort and accomplishment, which can boost motivation by reinforcing the value of one’s work and
encouraging continued effort.
Internal Motivational Factor: Personal satisfaction and fulfillment play a significant role as internal
motivators. When an individual is passionate about a goal or task, the intrinsic pleasure and sense of
achievement from doing meaningful work can be incredibly motivating. This internal drive often stems
from personal values, interests, and the joy of mastering a skill, which makes the pursuit of the goal
personally rewarding beyond any external recognition.
Personality Development – Written Assignment

Ques:2. What are the seven functions of leadership? Which function do you feel is the most important?
Why? (MERIT)
Ans.
The seven functions of leadership commonly identified are:

1. Setting Direction: Establishing a vision and strategic goals for the future.
2. Building Relationships: Creating and maintaining strong interpersonal connections with
team members and stakeholders.
3. Communicating: Effectively sharing information and expectations with the team.
4. Motivating and Inspiring: Encouraging and energizing team members to achieve goals and
maintain high levels of performance.
5. Decision Making: Making informed choices that guide the organization toward its goals.
6. Managing Change: Leading and facilitating adaptations to new conditions or challenges.
7. Developing Others: Helping team members grow through coaching, feedback, and
opportunities.
The most important function can vary depending on the context and challenges faced. However,
setting direction is often considered crucial because it establishes the vision and goals that guide
all other functions. Without a clear direction, other functions like motivating, communicating,
and decision-making may lack purpose and coherence. If the direction is strong and well-
defined, it makes it easier to inspire and align the team, make strategic decisions, and manage
change effectively.

Ques:3. What are the ego states? Which ego state do you operate in most often? (MERIT)
Ans.
The ego states refer to the different aspects or parts of the personality, as described in the
psychological model of transactional analysis. The main ego states are:
Parent Ego State – This is the internalized voice and behaviors of parental figures.
Adult Ego State – This is the rational, objective, and problem-solving part of the personality.
Child Ego State – This is the spontaneous, emotional, and adaptive part of the personality.
I operate Adult Ego state most often.

Ques:1. Do you think personality development is important? Justify by giving own example.
(DISTINCTION
Ans.

Yes, personality development is crucial as it significantly impacts personal and professional

success. For instance, consider a person who is technically skilled but lacks effective
communication and interpersonal skills. They might struggle to collaborate with colleagues or
present ideas convincingly, which could hinder career advancement.
On the other hand, someone who invests in developing a well-rounded personality—such as
improving communication, emotional intelligence, and adaptability—can build stronger
relationships, navigate social situations more effectively, and enhance their career prospects.
This approach can lead to better teamwork, leadership opportunities, and overall satisfaction in
both personal and professional realms.

Ques:2. What steps can you take to become more emotionally intelligent? Give examples for each.
(DISTINCTION)
Personality Development – Written Assignment

Ans.
Improving emotional intelligence involves developing skills in several key areas. Here are some
steps you can take, with examples for each:
1. Self-Awareness:
Reflect on Your Emotions: Regularly take time to analyze your emotions and reactions. For
example, after a challenging meeting, consider how you felt and why, to understand your
emotional triggers.
Keep a Journal: Document your emotional experiences and responses. If you felt frustrated
during a conversation, note what led to that feeling and how you handled it.
2. Self-Regulation:
Practice Mindfulness: Engage in mindfulness or meditation exercises to manage your emotional
responses. For instance, use deep breathing techniques when you feel stressed to maintain
composure.
Develop Healthy Coping Strategies: Identify and practice coping mechanisms such as exercise,
reading, or talking to a friend to manage stress and avoid impulsive reactions.
3. Empathy:
Listen Actively: Focus fully on others during conversations. For example, if a friend is sharing
their problems, listen without interrupting and acknowledge their feelings.
Put Yourself in Others’ Shoes: Try to understand situations from other people’s perspectives. If a
colleague is upset, consider their challenges and how they might be affecting their behavior.
4. Social Skills:
Improve Communication: Work on clear and effective communication. For instance, express
your thoughts and feelings honestly and respectfully during discussions or disagreements.
Resolve Conflicts Constructively: Approach conflicts with a problem-solving mindset. For
example, if there’s a disagreement with a team member, focus on finding a mutually beneficIal
solution rather than placing blame.
5. Motivation:
Set Personal Goals: Identify and work towards personal and professional goals to stay
motivated. For instance, set a goal to improve a particular skill and track your progress.
Maintain a Positive Attitude: Cultivate a positive mindset by focusing on solutions and
opportunities rather than obstacles. Celebrate small successes to maintain motivation.

Ques:3. Explain the ladder of inference with an example. (DISTINCTION)

Ans.
The ladder of inference is a concept that illustrates how people can quickly climb from observing
a situation to drawing conclusions and taking actions based on those conclusions. It helps to
understand how we move from data to decisions, often without being fully aware of the steps in
between. Here’s a breakdown of the ladder of inference with an example:
1. Observable Data: This is the raw information or facts that we observe. For example, you see
a co-worker, Alex, leave the office early.
2. Selected Data: You filter out what you notice or focus on certain aspects of the data. You
might notice that Alex left the office without telling anyone.
3. Interpreted Data: You add your own interpretation or meaning to the data. You interpret
that Alex leaving early without informing anyone means he is not a team player.
4. Assumptions: Based on your interpretation, you make assumptions. You might assume that
Alex’s early departure is a sign of a lack of commitment to the team.
Personality Development – Written Assignment

5. Conclusions: You form conclusions based on your assumptions. You conclude that Alex is
unreliable and might not be trustworthy.
6. Beliefs: Over time, these conclusions solidify into beliefs. You begin to believe that Alex is
consistently unreliable.
7. Actions: Your beliefs influence your actions. For instance, you might start avoiding working
closely with Alex or not involving him in critical tasks.
Example:
Imagine you notice that during a team meeting, Alex is texting frequently on his phone.
Observable Data: Alex is texting during the meeting.
Selected Data: You focus on the fact that he is texting rather than participating in the discussion.
Interpreted Data: You interpret the texting as a sign of disinterest or lack of engagement.
Assumptions: You assume that if Alex is texting, he must not care about the meeting or the
project.
Conclusions: You conclude that Alex is not committed to the team’s goals.
Beliefs: You develop a belief that Alex is generally uncommitted and unprofessional.
Actions: You might start excluding him from important discussions or not consider his input
seriously.