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What Are The Principles of Customer Service

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6 views

What Are The Principles of Customer Service

qwfwqff

Uploaded by

DanielaLaguna
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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1. What are the principles of customer service? Describe each one.

Although there are no codes of conduct that guarantee success when it comes to providing quality
attention to the buyer, professionals agree in highlighting the value of these 5 points when
contacting a potential buyer: In the basic knowledge that must be acquired every employee who is
dedicated to customer service, the concepts of service quality and the characteristics of the
service or product offered are highlighted, as well as the methods and rules of work.

advance provision

In this way, employees will feel more secure in the performance of their duties, and the image
they provide to the buyer will be much more comfortable. Finally, it must be taken into account
that in order to provide an excellent service, organizations must create and maintain a work
environment that motivates; In this modality, the workers will find reasons to put all their energy
in favor of the buyer, while motivation becomes a component capable of channeling the efforts,
energies and behaviors of the worker to achieve goals of interest to the buyer. companies,
organizations and our face.

respect and kindness

increasing the number of qualities and skills to develop customer service effectively. It must be
remembered that it is the buyer's perception that ultimately determines the level of satisfaction.
Today, organizations realize that paying attention to buyers is the most cost-effective, fast and
effective way to change the positive perception and, consequently, the level of customer
satisfaction; By the way, there are many positions that maintain that the main asset of an
organization is its buyers, whom they must fully respect, since their opinion about the company
will largely depend on its future; Thus, the greatest respect that can be given to a buyer is to listen
to him with sincerity and honesty, since the easy fact of listening to him implies that he left calm
and satisfied.

Implication in the response

The most advanced form of listening that a person can offer to another is empathy, understood as
the maximum level of listening, in which a person puts himself in the place of another to better
understand it The most advanced form of listening that a person can offer to another is empathy,
understood as the maximum level of listening, in which a person puts himself in the place of
another to understand him better. Now, you have to consider how to empathize with a client who
apparently is not right in his statements and who seems not to listen to the worker. That should be
the objective of a good customer service professional: to be able to know how to treat each type
of customer appropriately, no matter how difficult it may be. That should be the objective of a
good customer service professional: to be able to know how to treat each type of customer
appropriately, no matter how difficult it may be.
Customer service

The elements that generate customer satisfaction are multiple and affect different aspects. Some
of the most significant ones are shown below:

Courtesy and friendliness of the employees.

Dedication of the opportune time for each client.

Efficiency in conflict resolution.

Kindness and treatment received

Waiting times and reception of services

Willingness of the organization to solve problems

Speed in service delivery

suitable vocabulary

Bearing in mind that attention to buyers is based on constant communication, a


mandatory requirement for all good communicators is to adapt to the interlocutor.
Therefore, it should always be expressed in terms adapted to it. This aspect is addressed
with the learning of appropriate vocabulary for each type of person, sociocultural degree,
and above all to their needs and desires, since the vocabulary does not fit the basic
description that it is about achieving an objective effectively. Because, in addition to the
personal image, it is the front business card. of the buyer's illustration. For this reason, we
recommend that you use a comfortable and up-to-date vocabulary that eliminates
negative expressions whenever possible and that you have a deep knowledge of the
specific vocabulary of your field of activity.

2. The communication process is made up of what elements, mention them and describe
each of them

3. . Draw up a scheme with the different types of customers

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