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Abdul Malik: Career Objective

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32 views3 pages

Abdul Malik: Career Objective

Resume pattern

Uploaded by

alliencommando
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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ABDUL MALIK

Flat 307, Building no 6 Al Muraqqabat


Mob No- +971-569488345
[email protected]

 CAREER OBJECTIVE: Resolving a wide range of product and service issues speedily and satisfactorily
 Exceeding customer's post-sales needs with energetic follow-up
 Maintaining composure while handling challenging customer demands
 Learning new processes from beginning to end

WORK EXPERIENCE:
1- Experience in Sales more than 4 years.
2- Experience in customer care service in Qasmiya Hospital Sharjah more than 2 years
3- Experience in Amber Clinics as a Receptionist for 20 Months
4- Experience in Gems School as a Supervisor for 1 Year

Organizational Experience
Organization : ETISALAT & DEEM FINANCE
Designation : SALES & CUSTOMER CARE SERVICES
Location : DUBAI & SHARJAH
Period : 2015 - 2019 (SALES)
2019 – 2021 (CCS)

 Key Responsibilities:
 Maintaining a positive, empathetic, and professional attitude toward customers at all times.
 Communicating with customers through various channels.
 Acknowledging and resolving customer complaints.
 Knowing our products inside and out so that you can answer questions.
 Processing orders, forms, applications, and requests.
 Keeping records of customer interactions, transactions, comments, and complaints.
 Communicating and coordinating with colleagues as necessary.
 Providing feedback on the efficiency of the customer service process.
 Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support

QUALIFICATION
• Matric pass 2010
• Intermediate in year 2012.

IT. SKILL
• Proficiency in MS Office, SAP and Oracle based systems
• Advance level of MS Excel (Reports, Charts, Pivot’s)
PERSONAL INFORMATION
Date of Birth : 14/08/1994
Marital Status : Married
Languages : English, Hindi, Urdu, Arabic
Nationality : Pakistan
Driving License Holder (UAE) : YES
Passport Number : DL0761972

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