CLASS-XI SUB: WEB APPLICATION CODE :803

PART A [EMPLOYABILITY SKILLS]

UNIT-1 COMMUNICATION SKILSS -III

NOTES

1. What is communication?
Answer – The word ‘communication’ comes from the Latin word commūnicāre,
meaning ‘to share’. Communication is the ‘sharing’ of information between two
or more individuals or within the group to reach a common understanding.

2. What is the importance of communication?

Answer – Communication helps to improve physical, social and good
relationships between family and friends.
There are three importance of communication in day-to-day life –
a. Inform – We give facts or information to someone in daisy life.

b. Influence – Sometimes we are required to influence or change someone in an

indirect but usually important way.

c. Express feelings – if you are expressing your views or feelings to others is a

healthy way to express them.

3. What are the elements of communication?

Answer – Communication means giving and receiving, which is a two-way
exchange of information.
Giving information is an example of speaking and writing, whereas receiving
information is an example of reading and listening.

4. What are perspectives in communication?

Answer – Perspectives are ideas, views, or fixed ways of thinking. These
sometimes affect our communication. For example, if you have a fixed idea that
your teacher or father is strict, even when they are being friendly, you may think
they are scolding you. In the same way, others may also have fixed ideas about
you, which affects whatever you say to them.

5. Factors Affecting Perspectives in communication?

Answer – Sometimes, we are not able to communicate clearly because of
barriers that stop us from sharing and understanding messages.
Factors Affecting Perspectives in Communication
 Language
  Past experience
 Visual Perception
 Feelings
 Prejudice
 Personal factors
 Environment
6. What is effective communication?
Answer – There are 7 C’s effective communication which are applicable for
both written as well as oral communication. These are as follows –
a. Clear – Always say clearly, what you want to say.
b. Concise – Always use simple language and say only what is required.

c. Concrete – Always use proper words and phrases in the sentences.

d. Correct – Always use correct spelling and grammar in the sentences.

e. Coherent – Your word should be related to the main topic and your word
should make sense.

f. Complete – Your message should be complete and have all the needed
information.

g. Courteous – Be honest, respectful and friendly with others.

7. How many types of Communication methods?

Answer – There are main three types of communication methods –
a. Verbal communication
b. Non-verbal communication
c. Visual communication

8. What is verbal communication? Advantages and disadvantages of verbal

communication.

Answer – Communication is a two-way method for exchanging information,

thoughts, ideas, and feelings. In verbal communication we can share ideas or
thoughts in the form of sound and word, it is also known as face – to – face
communication.
Advantages of Verbal communication

a. Time Saving – We can express our thoughts easily and quickly and it is an
easier form of communication.
b. Quick Feedback – We can get a quick response from the listener.

Disadvantages of verbal communication

a. Cultural Difference – The cultural difference is the main disadvantage of
verbal communication
b. Language barriers – Difficult to share thoughts or ideas in different
languages.

9. What is public speaking?

Answer – Speaking face – to – face to a live audience or in front of a large group

is known as public speaking, you can use the 3Ps method to get over your fears,
and become a confident speaker.
The 3Ps method is –
a. Prepare
b. Practice
c. Perform

10. What is non-verbal communication?

Answer – Without using word if you are sending some information to others is
known as non- verbal communication, Some of the non – verbal communication
is –
 Eye contact
 Gestures
 Expressions
 Posture
 Space
 Para Language
 Touch

11. Importance of non-verbal communication?

Answer – In our daily life it is observed that most of the communication is done
using body movements and voice control.
Importance of non-verbal communication
a. In the non-verbal communication you can make your message stronger as
compared to written communication.

b. Helps overcome cultural barriers.

c. With the right gestures while speaking makes our message more effective

d. Using the right gestures and postures helps us to be professional at work.

e. The message is delivered and communicated more effectively than

verbal communication.
f. In the time of public speech you can understand the audience’s reaction easily
and adjust our behavior or communication accordingly.

12. Type of non-verbal communication?

Answer – We communicate non-verbally in many ways –

a. Facial expressions – The movement and changes of the face are the facial
expressions. Many times facial expressions show the feelings of a person. For
example, expressing your thoughts using a smile, when we are happy, or when
we are sad.

b. Posture – Postures means body of the positions, postures shows how

confident you are and your emotional feelings. For example, straight body
posture means confidence.

c. Gestures or Body language – Gestures means with the help of hands or

head if you are sharing any idea or meaning. for example pointing, waving and
using our hands when speaking.

d. Touch – Some time we communicate using touch we also share messages to

others, for example hand shaking and patting on the back.
e. Space – When the two people are communicating and you will find some
space between these two people depending on closeness or intimacy between
them.
f. Eye contact – Maintaining eye contact is very important when you are talking
about interest, whereas, looking at any other side can make the other person feel
ignored.
. Paralanguage – Tone of our voice, speed and volume that makes a difference
in the meaning is a paralanguage.

13. What is visual communication?

Answer – In daily life we are using visual communication. Sometimes we are
getting messages from images or pictures. The main advantage of visual
communication is that you do not need to know any particular language.
Example of visual communication
a. Sign for ladies and gents toilet
b. Traffic symbol
c. Sign for flammable substance

14. Definition of pronunciation?

Answer – Many words in English are not pronounced the way they are spelt, so
if you don’t say them right, others won’t understand what we’re saying.
Pronunciation is defined as the act or style of pronouncing a word.

15. Types of sounds?

Answer – Particular auditory impression is known as sound. All English words

are made of three basic types of sounds.

a. Vowel Sound – There are five vowels in the English language but there are
12 vowel sounds. Most vowels are pronounced in different ways. For example,
we pronounce the letter ‘i’ in the word ‘bit’ by using vowel sounds.

b. Diphthongs Sound (combination sound of two vowels) – If we combine

two vowels then it makes a diphthongs sound. It starts from one vowel sound and
goes to another sound. for example In the word “house” the diphthongs sound is
‘ou’ .

c. Consonants Sound – Consonants sound is neither a vowel nor a diphthong

sound. For example, we use consonant sounds to say the letters ‘p’ and ‘t’ in the
word Pot.
16. What is assertive communication?
Answer – Being aggressive is a better way to communicate. It involves
1. expressing your thoughts without hurting others or yourself,
2. respecting others,
3. expressing yourself and your goals in a clear and concise manner,
4. being receptive to other people’s opinions, and
5. finding a balance between your needs and the needs of others
17. Advantages of assertive communication?
Answer – Being assertive

 builds self-confidence,
 builds self-respect,
 prevents you from saying words or doing actions that you may regret
later,
 makes you and others feel positive,
 makes sure that everyone expresses their ideas and meets the
needs of all, and
 helps you to become a more confident worker and a better
communicator.

18. What is the conjunction?

Answer – A conjunction is a word that connects two words, phrases, or clauses.

Example – AND, BUT, OR, SO, AS and BECAUSE.

19. What are the basic parts of speech in the English Language?

Answer – There are eight basic parts of speech in the English language. These
are none, pronoun, verb, adjective, adverb, preposition, conjunction and
interjection.

a. Noun – Nouns is the name of a person, place, animal or thing. This is also
called ‘naming words.

b. Pronoun – A pronoun is used in place of a noun.

c. Adjectives – Adjectives are words that describe other words.

d. Verbs – Verbs are words that show action.

e. Adverbs – Adverbs are words that add meaning to verbs, adjectives, or other
adverbs.

f. Preposition – A preposition is a word palace before a noun or pronoun.

g. Conjunction – A conjunction is a word that connects two words, phrases, or

clauses.

h. Interjection – A word used to communicate emotion is called an interjection.

20. What are the Capitalization rules in the English Language?

Answer – Capitalization rules of English Language are –

a. Capitalize the first letter in the names of all months.

b. Capitalize the letter ‘I’ when used as a word.

c. Capitalize the first letter in the names of people, places, rivers, seas and
oceans, mountains, islands and days.

d. Capitalize the first letter in the titles used before people’s names.

e. Capitalize the first letter in every sentence.

21. Definition of pronunciation?

Answer – Many words in English are not pronounced the way they are spelt, so
if you don’t say them right, others won’t understand what we’re saying.
Pronunciation is defined as the act or style of pronouncing a word.

22. What do you mean by supporting parts of Speech?

Answer – We are using many words, phrases, clauses or sentences to connect

words, these words are known as supporting parts of speech.
Supporting parts of speech examples are –
a. Articles
b. Conjunctions
c. Prepositions
d. Interjections
23. How many types of objects are there in the English language?

Answer – Object normally comes after the verb phrase. The presence or
absence of an object is determined by the verb’s meaning. There are two types
of objects in English language.

a. Direct – Direct objects are the results of action, A direct object answers the
questions ‘what’ or ‘whom’. Ramesh collected honey all day. hear honey
becomes the direct object.

b. Indirect – An indirect object answers the questions ‘to whom’, ‘for whom’, ‘to
what’ and ‘for what’. for example, in the sentence “Imran gave a gift to his
mother.” The verb is “gave” and in the sentence there are two objects “gift” and
“mother”.

24. What is the difference between Active and Passive voice?

Answer –
a. Active Voice – Sentences, where the subject does an action, are known to be
in active voice.

b. Passive Voice – Sentences, in which the subject receives an action, are

known to be in passive voice.

25. In English grammar, what are the several type of sentences?

Answer – A sentence is a collection of words that expresses an idea. all the

sentences have a none or pronoun called the subject. Sentences always start
from capital letters and end with a period, question mark or exclamation. The
word “sentence” is from the Latin word which means “to feel”.

Type of Sentence

a. Declarative Sentence – Declarative sentences end with a full stop, It is the

most common type of sentence. example – I completed my work.
b. Interrogative Sentence – Interrogative sentences end with question marks.
This type of sentence asks a question. example – Did you complete your
homework?

c. Exclamatory Sentence – Exclamatory sentence ends with an exclamation

mark. This sentence expresses a strong emotion. example – I come first in class!

d. Imperative Sentence – Imperative sentence can end with an exclamation

mark or full stop. This sentence shows an order command, request, or advice.
example – Complete your homework.

26. What are the Paragraphs?

Answer – A group of sentences forms a paragraph and paragraphs helps the

reader to read the sections, because they break the text into different sections. .
If you’re writing about your school, the first paragraph could consist of sentences
describing the name, location, size, and other information. You can use
sentences to express what you like about your school in the next paragraph.

27. What is greeting? Explain type of greeting.

Answer – There are many ways to greet a person. Greeting is simply a way of
saying hello to someone else. There are two ways of greeting someone else.

a. Formal greetings – If you do not know the person, and if you are greeting that
is known as formal greetings. It is used to greet senior, elderly people or people
with whom we have formal relations like teachers or customers.

b. Informal greetings – If you are knowing someone and you are greeting
him/her is known as informal greeting. for example friends, family or a known
person.

28. What are the different types of questions?

Answer – A question is a type of sentence, group of words, or phrase that either

requests information or tests someone’s knowledge.
There are two types of questions

a. Close – ended questions – if the questions answered with “yes” or a “no” are
called close ended questions.

b. Open – ended questions – Questions that can be answered with more

details are called Open – ended questions.

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1. Communication is __________ of information between two or more

individuals or within the group to reach a common understanding.
a. Sharing
b. Receiving
c. Listening
d. None of the above
2. The word ‘communication’ comes from the _________ word.
a. Latin
b. French
c. Australian
d. None of the above

3. It is important that you are able to read ____________ well in order

to communicate properly.
a. Read
b. Write
c. Speak & listen
d. All of the above

4. Speaking more than one language can help you to __________ well
with people around the world.
a. Communicate
b. Listening
 c. Helping
d. None of the above

5. Communication skills are needed to ___________.

a. Inform
b. Influence
c. Express feelings
d. All of the above

6. Communication is a _____________ process of sharing.

a. Three – way process
b. Two – way process
c. One – way process
d. None of the above

6. ___________ is a examples of giving information

a. Reading and Listening
b. Speaking and Listening
c. Speaking and Writing
d. All of the above

7. _________ is a examples of receiving information.

a. Reading and Listening
b. Speaking and Listening
c. Speaking and Writing
d. All of the above

8. ___________ are ideas, views, or fixed ways of thinking.

a. Gestures
b. Perspectives
c. Barriers
d. None of the above

9. What are the factors affecting perspectives in communication skills?

a. Visual Perception & Language
b. Past Experience & Prejudice
 c. Feelings & Environment
d. All of the above

10. Effective communication can be abbreviated as ________

communication.
a. 6 Cs
b. 7 Cs
c. 8 Cs
d. 9 Cs
11.What are the different methods of communication ______________.
a. Non – verbal
b. Verbal
c. Visual
d. All of the above
12. What is the purpose of communication?
a. Inform (tell someone about something)
b. Influence (get someone to do something you want)
c. Share thoughts, ideas, feelings
d. All of the above

13. Which of the following method is used to receive information

from the sender?
a. Listening
b. Speaking
c. Telling
d. Writing

14. What step does a sender have to do in order to deliver his or

her messages?
a. Listening
b. Speaking
c. Sleeping
d. None of the above

15. _________ communication is sharing information using words.

a. Non – verbal
b. Verbal
 c. Visual
d. None of the above

16. ________ communication is important and you have to use the

appropriate word. If you do not use the appropriate word then it will
create confusion and you will not be able to communicate properly.
a. Non – verbal
b. Verbal
c. Visual
d. None of the above

17. ___________ is an example of Oral or Spoken communication.

a. Face – to – face conversation
b. Talking on a phone
c. Classroom teaching
d. All of the above

18. _________ is an example of Written communication.

a. Writing on paper
b. Short Message Service
c. Using email
d. All of the above

19. Most people are nervous of speaking in front of a large

gathering. You can use the _______ method to get over your fears,
and become a confident and effective speaker.
a. Prepare
b. Practice
c. Perform
d. All of the above

20. You can use the _______ method to get over your fears, and
become a confident and effective speaker.
a. 3Ps
b. 4Ps
c. 5Ps
d. 6Ps
21. What words should we use when communicating verbally?
a. Use straight words
b. Use simple words
c. Use precise words
d. Use fixed words

22. Why do we send emails?

a. To communicate information
b. To share documents and files
c. To talk to each other
d. Both a) and b)

23. __________ communication is the message we send to others

without using any words.
a. Verbal Communication
b. Visual Communication
c. Non – Verbal Communication
d. All of the above

24. We can send signals and messages to others through

____________.
a. Expressions
b. Gestures
c. Body postures
d. All of the above

25. In our day – to – day communication, it is observed that most of

the communication is done using __________.
a. Body movements
b. Hand movements
c. Expression
d. All of the above.

26. Who non – verbal communication makes our message stronger.

a. Using the right gestures and postures
b. When we speak with the appropriate gestures, our message is more
 effective.
c. Knowing non – verbal communication helps us understand our
audience’s reaction and adjust our behaviors.
d. All of the above

27. Our expressions show our feelings __________.

a. Happiness
b. Sadness
c. Surprise
d. All of the above

28. Postures are positions of the body. They show our ________.
a. Confidence
b. Feelings
c. Both a) and b)
d. None of the above

29. We communicate a great deal through our torch, such as

___________.
a. Shaking hands
b. Patting on the back
c. Both a) and b)
d. None of the above

30. ________ communication helps to send messages only though

images or pictures.
a. Verbal Communication
b. Non – verbal Communication
c. Visual Communication
d. None of the above

31. Example of visual communication?

a. Traffic symbol
b. Sign for ladies and gents toilet
c. Sign for flammable substance
d. All of the above

32. Which of these facial expressions is a positive (good) one?

a. Staring hard
b. Nodding while listening
 c. Wrinkled forehead
d. Looking away from the speaker

33. What does a straight (upright) body posture communicate or

demonstrate?
a. Shyness
b. Fear
c. Confidence
d. Intelligence

34. Which of the following is not an acceptable form of nonverbal

communication at work?
a. Putting arm around a coworker’s shoulder
b. Shaking hands firmly
c. Looking at the speaker with a smile
d. Standing with an upright posture

35. When preparing for a presentation, you should keep the

following in mind__________.
a. focus on the message
b. practice hand gestures
c. try different speaking techniques
d. All of the above

36. Each word consists of one or more sounds. To pronounce

words, we combine these sounds. ___________ is the study of the
sounds that we make when we speak.
a. Phonetics
b. Sentence
c. Paragraph
d. None of the above

37. All English words are made of three basic types of sound
________.
a. Vowels
b. Diphthongs
 c. Consonants
d. All of the above

40. What are the different types of communication styles?

a. Aggressive
b. Assertive
c. Passive Submissive / Aggressive
d. All of the above

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