TEST 1 2023

SSW01B1

FACULTY/COLLEGE College of Business and Economics

SCHOOL School of Consumer Intelligence and
Information Systems
DEPARTMENT Applied Information Systems
CAMPUS(ES) APB
MODULE NAME System Software 1B
MODULE CODE SSW01B1
SEMESTER Second
ASSESSMENT OPPORTUNITY, Test 1
MONTH AND YEAR

ASSESSMENT DATE 28 August 2023 SESSION On Campus

ASSESSOR(S) Dr Patrick Ndayizigamiye
DURATION 90 minutes TOTAL MARKS 50

NUMBER OF PAGES OF QUESTION PAPER (Including cover page) 6

INSTRUCTIONS:

 There are 25 questions. Answer All

 Read the questions carefully and answer only what is required.
 Number your answers clearly and correctly as per the question paper.
 Write neatly and legibly on both sides of the paper in the answer book, starting on the first page.
 Make sure you write clearly your student number and full name on the answer book.

Section A: Multiple choice questions (15 Marks)

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1. Larry wants to upgrade to Windows 10. He will use his computer both at home and at
work and will need to connect to his company's Wi-Fi network to share files over the
network.
Which most cost-effective version of Windows 10 would you recommend to Larry?
a. Windows 10 Home
b. Windows 10 Pro
c. Windows 10 Education
d. Windows 10 Enterprise

2. The top of a top-down hierarchical structure of subdirectories is called what?

a. Base directory
b. Root directory
c. Top directory
d. Volume directory

3. True or False: Even though a computer running Windows might have multiple volumes, the
computer only has one root directory for all volumes combined.
Answer: False

4. Which program tells the OS how to communicate with a piece of hardware?

a. kernel
b. device drivers
c. request for comments (RFC)
d. BIOS/UEF
5. True or False: Windows uses the file extension to know which application to open to
manage the file.
Answer: True

6. A 64-bit version of Windows 10 Pro requires up to how much memory?

a. 2 GB
b. 4 GB
c. 16 GB
d. 128 GB
Answer: A

7. True or False: The main advantage of a clean install is that problems with the old OS are
not carried forward and you get a fresh start.
Answer: True

8. Which of the following is a type of peer-to-peer (P2P) network, which is a network

managed by each computer without centralized control?
a. Domain
b. Workhome
c. Groupshare
d. Workgroup
Answer: D

9. Which type of installation uses an answer file?

a. recovery CD

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b. unattended
c. network
d. drive imaging
Answer: B
10.Which of the following is used to protect the Windows operating system against system
changes?
a. UAC
b. Libraries
c. Hidden file extensions
d. Read-only file attributes
Answer: A

11.Which of the following is defined as joining hard drives together to improve performance?
a. software RAID
b. RAID 0
c. RAID 1
d. hardware RAID
Answer: B
12.Which disk status indicates the disk has been sensed by Windows and can be accessed by
either reading or writing to the disk?
a. online
b. active
c. basic
d. allocated
Answer: A
13.When a hard disk is initialized, Windows identifies the disk as which of the following?
a. Simple volume
b. Dynamic disk
c. Basic disk
d. Storage space
Answer: C
14.The easiest way to clean up temporary files is to use which of the following utilities from
Disk Management?
a. Error Checking
b. Defragmentation
c. Disk Cleanup
d. Backup
Answer: C

15.Which utility can be used to fix errors and recover data?

a. Xcopy
b. Defrag
c. Format
d. Chkdsk
Answer: D

Section B: Short Answers (35 Marks)

16. Give 2 reasons to uninstall software you no longer use? 2 Marks

Answer: 1. To speed up Windows performance; c. To free up hard drive space
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Answer: 1. To speed up Windows performance; 2. To free up hard drive space

You may accept other answers that are closely related to these 2 answers.

17. Samolley is setting up Backup and Restore and wants to create a system image. She has
discovered that drive E: in the system has plenty of free space for the image. What is the next thing
she should do before she creates the image? 2 Marks

Answer: Determine if drive E: is on the same hard drive as drive

C:
18. You suspect the hard drive is corrupted. Which window do you open to repair the drive using
chkdsk? 2 Marks

Answer: Elevated command prompt window

19. You are planning to install Windows 10 on a computer in a dual-boot configuration. The computer
already has Windows 8 installed. You open Disk Management and discover there is one hard drive
with an EFI System Partition, a primary partition with plenty of free space, and no unallocated
space. In Disk Management, how can you prepare the drive to hold the Windows 10 installation? 2
Marks

Answer: Shrink the primary partition and create a simple volume

for Windows 10.

20. Without changing the default folder, what is the command to list all files in the C:\Linda\test2 folder
that have file extensions of only two characters? 2 marks

Answer: Dir C:\Linda\test2\*.??

21. You have 32-bit Windows 8.1 installed on your computer, and you purchase a license for Windows
10 Pro. You want to install Windows 10 using the 64-bit architecture. In which way(s) can you install
Windows 10? 2 Marks

Answer: You can perform a clean install but not an upgrade.

22. What is an advantage of using a dynamic hard drive in a Virtual Machine (VM)? 2 marks

Answer: When using a dynamic hard drive, the VM ties up only

the portion of the host’s hard drive that the VM’s hard drive is
actually using. A dynamic hard drive expands as content is added
to the drive.

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23. When Kristy recently started a photography business, she downloaded Photoshop to her computer
to edit her photos. She notices her computer freezes when she is using Photoshop, so she asks you
to help her fix the problem. Your research discovers that Photoshop requires a lot of RAM to run
smoothly, and you need to know how much RAM Kristy’s computer has to see if that is the problem.
List 2 Windows tools you can use to know how much RAM is installed on her system. 2 marks

Answer: About window in Settings; System Information window

You may accept any other plausible answer.

24. Asha wants her 32-bit installation of Windows 10 Home to run faster. She has 4 GB of memory
installed on the motherboard. She decides more memory will help. She installs an additional 2 GB of
memory for a total of 6 GB but does not see any performance improvement. Explain why her
system’s performamce did not improve after adding the extra 2 GB of memory. 2 marks

Answer: A 32-bit OS cannot use more than 4 GB of memory . So, having 6 GB of

memory will not increase the system’s performance

25. The PXE programming code is used to boot a computer when it is searching for an OS on the
network. Where is this code stored? 2 marks

Answer: On the motherboard

26. Your friend, Chen, has upgraded his Windows 8.1 desktop to Windows 10. After the installation, he
discovers his media card reader does not work. He calls you and asks you what to do. Do the
following to plan your troubleshooting approach:
a. List 2 questions you should ask Chen to help diagnose the problem. 1 Mark
b. List 2 steps you would take if you were sitting at the computer solving the problem. 1 mark
c. What do you think is the source of the problem? 1 Mark Explain your answer. 1 Mark

Solution Guidance:
1. Possible questions: Please describe the media card. What type is it? What type of
slot are you using? What type of computer do you have? Is the slot embedded or a
stand-alone device?
2. Possible steps: Back up the data on the computer; Download new drivers from the
manufacturer website.
3. Possible source of the problem: The slot drivers need to be updated to
Windows 10.

27. List 2 things you should do after finishing your computer repair? 2 Marks

Answer: Answers may vary. Possible answers are: Verify that everything is working.
Then ask the customer to do the same. Fill out the paperwork. Remember that the
customer is the one who decides when the work is completed satisfactorily.

28. List 2 strategies strategy to follow if a conflict arises between you and your customer? 2 Marks
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Answer: Answers may vary. Possible answers are: Stay professional. Allow the
customer to vent. Listen carefully. Do what you can to solve the problem. Escalate if
necessary. A professional knows how to handle a tense situation to bring calm to it
and turn the situation into a positive experience.

29. What is the purpose of the Defragment utility in Windows? 2 marks

Answer: Defragment utility rearranges data on a hard drive so that each file is stored
in contiguous clusters, rather than in fragments.

30. What are the two main purposes of the Disk Management (diskmgmt.msc) utility in Windows? 2
marks

Answer: Disk Management (diskmgmt.msc) is used to install and manage drives.

31. What is the purpose of trimmimg a Solid State Drive? 2 marks

Answer: to erase a block on the drive that is filled with unused data.

32. Which type of drive is automatically defragmented on a weekly basis? 1 mark

Answer: A magnetic drive