Forex Prepaid Cards

Terms and Conditions

TERMS AND CONDITIONS FOR FOREX PREPAID CARDS

(Last updated on: July 10, 2023) The following terms and conditions (“Terms and Conditions”) apply to
the ICICI Bank Forex Prepaid Card facility provided by ICICI Bank Limited.

DEFINITIONS:

In these Terms and Conditions, the following words have the meanings set out hereunder, unless the
context indicates otherwise.

1. “ATM” means an automatic teller machine/terminal displaying either, in case of Visa enabled Cards,
“VISA Electron”, “VISA Plus” or “Cirrus” logo, in case of Master Card enabled Card, displaying “Master-
Card” or “Maestro” logo, and in case of American Express enabled Card, ATM displaying “American
Express” Logo, for effecting cash withdrawals, at which, inter alia, the Card may be used for the
purpose of withdrawing Travel Funds.

2. “Card” means the ICICI Bank Forex Prepaid Card issued to the Cardholder.
3. “Cardholder” means such customer of ICICI Bank to whom the Card has been issued pursuant to an
application by such person, and who is authorized to hold the Card.

4. “ICICI Bank” means and refers to ICICI BANK LIMITED, a company incorporated under the
Companies Act. 1956 and licensed as a bank under the Banking Regulation Act, 1949 and having its
registered office at Landmark, Race Course Circle, Vadodara 390 007, and its corporate office at ICICI
Bank Towers, Bandra Kurla Complex, Mumbai 400 051.

5. “ICICI Bank ATM” means an ATM owned and managed by ICICI Bank and displaying ICICI Bank
Logo and where, inter alia, the PIN may be changed.

6. “Merchant Establishments” shall mean such establishments wherever located which honour and
accept Cards.

7. “PIN” means the Personal Identification Number as provided to the Cardholder by ICICI Bank, for
use with and in relation to the Card in terms hereof.

8. “POS Terminal” shall mean point of sale electronic terminals at Merchant Establishments whether
in India or overseas, capable of processing Transactions and at which, amongst other things, the
Cardholder can use his Travel Funds to make purchases.

9. “Shared Network” shall mean ATMs which are not owned by ICICI Bank but which accept Cards
issued by ICICI Bank.

10. “Transactions” shall mean cash withdrawals from the ATMs and / or purchases made at the
Merchant Establishments through the use of the Card.

11. “Forex Prepaid Card Balance” shall mean the amount of currency purchased from ICICI Bank or
authorized money changer and loaded onto the Card by the Cardholder and any additional currency
that may subsequently be purchased by the Cardholder (not including any sales commission or fees
paid to such person/s, as are authorized by ICICI Bank so to do, from whom the Card was purchased)
less any amounts previously spent and any applicable fees charges, conversion fees and other
expenses incurred in connection with the use or possession of the Card.
ELIGIBLITY FOR THE CARD, MANNER OF APPLYING/OBTAINING THE CARD, CONDITIONS OF
ISSUE OF THE CARD:

1. Any Indian Resident or a Foreign National or an Indian Body Corporate applicable according to the
RBI guidelines may apply for the issuance of the Card through any ICICI Bank Branch or select money
changers in India. Customers with ICICI Bank Savings Account can apply for the issuance of the Card
through Online portal or iMobile app.

2. The issuance of the Card is subject to compliance by the Card applicant of the provisions of
applicable laws (including the Foreign Exchange Management Act, 1999), rules, regulations and direc-
tions as issued by the Reserve Bank of India or other appropriate authority under any law in force from
time to time.

3. The applicant for the Card will be required to complete and submit a duly signed application form
as required by ICICI Bank and further submit all such documents as may be necessary or required by
ICICI Bank.

4. The validity period of the Card shall be 60 months from the ‘Valid from’ date mentioned on the Card.
Subject to all the conditions being satisfied, the Card shall be activated within a period of 24 hours of
receipt of cash and other requisite documents from the Cardholder. The minimum amount to be loaded
onto the Card shall be 200 units in respective currency or as otherwise specified by ICICI Bank.

5. The maximum amount loaded on ICICI Bank Forex Prepaid Card shall be in compliance with the
Foreign Exchange Management Act, 1999, and all applicable laws, rules regulations in force from time
to time. This limit is inclusive of any amount loaded on the Forex Prepaid Card by ICICI Bank on
account of any cashback that the cardholder may be eligible for.

6. Upon issuance of the Card the Cardholder shall sign on the reverse of the Card. The Card, as may
be issued by ICICI Bank to an applicant, is the property of ICICI Bank and is not transferable and will
be honoured at Merchant Establishments only when the Card bears the signature of the Cardholder
on the reverse and upon presentment at a Merchant Establishment by the Cardholder.

7. Upon issuance of the Card, ICICI Bank shall endeavour to send an SMS (“SMS” for the purpose of
this clause shall mean and include customized messages sent to the Cardholder over his registered
mobile number, given by him in the application form as short messaging service) to the Cardholder
confirming the amount loaded onto the Card. ICICI Bank may withdraw such facility at any time as it
may deem fit.
USE OF THE CARD:

1. The Card may be used to withdraw cash at any ATM worldwide which accepts such Cards. To
withdraw the cash, the Cardholder will need to insert the Card into the ATM, enter the PIN and the
desired amount. The Card should be retrieved upon such usage.

2. The Cardholder may also use the Card to pay for charges incurred at Merchant Establishments,
except in India, Nepal and Bhutan, subject to the condition that ICICI Bank and the Merchant
Establishments may reject the use of the Card for any reason whatsoever. The amount of each
purchase made through the use of the Card or withdrawal of the cash will be debited immediately
from the Forex Prepaid Card Balance of the Cardholder. In the event that there is insufficient balance
to honour the requested Transaction, the Transaction will not be honoured.

The Card may also be used for electronic transaction on the internet where the payment for the
transaction is to be made in foreign exchange. The Cardholder may surrender the Card at any point in
time and obtain refund of the Forex Prepaid Card Balance, by filling up a refund form, as prescribed by
ICICI Bank, along with copy of the Cardholder’s passport, the Card and such other documents as ICICI
Bank may require. The refund shall be made in Indian Rupees only, as per the currency exchange rates
prevalent on the day of refund. In case there is an unsettled transaction on the Card, the Cardholder
shall have to wait for thirty (30) days before the refund can be honoured. Channel partners (Tied-up
ADII/ FFMC) has rights to debit/refund the available funds from the Forex Prepaid Card basis the
corporate’s request received by the channel partner. The customer need to get in touch with respective
corporate for any queries related to refund of such Forex Prepaid Card.

Use of the Card at any unauthorized location or for any purpose other than as stated under these
Terms and Conditions is strictly prohibited and may result in cancellation of the Card by ICICI Bank.
Currently, the Card cannot be used for making payments towards foreign currency transaction in
India, Nepal and Bhutan. ICICI Bank will not be liable for any loss, direct or indirect, that may be
suffered by the Cardholder as a result of any unauthorized use or cancellation of the Card.

3. The Card enables the Cardholder to obtain the cash by withdrawal from ATMs and/ or ascertain
information as to the balance/s on the Card at ATMs (whether of ICICI Bank or a Shared Network) or
make payments at Merchant Establishments through POS terminals. Cash withdrawn at an ATM
outside India with the Card, shall be in a currency as permitted by the Shared Network which owns/
operates the ATM at which the withdrawals are made. The equivalent in the currency in which the
Card Member’s Account is held, subject to any additional processing charges, conversion charges or
any other fees, if any charged as per VISA international/ Master Card regulations in connection with
such Transactions, will be debited from Forex Prepaid Card Balance by ICICI Bank.

4. The Cardholders may also avail of emergency, medical and travel assistance and such other
services as specified by ICICI Bank from time to time. Such services may be withdrawn, discontinued,
canceled, suspended and/or terminated by ICICI Bank at any time in its sole discretion.
LIMITS ON USE OF THE CARD:

1. ICICI Bank reserves the right to limit or reduce the amount of Forex Prepaid Card Balance that may
be used through the use of the Card per day or over a specified period, for effecting any Transaction.
In addition, ATMs, Shared Networks and/or Merchant Establishments may also limit or restrict the
number of Transactions that may be effected through use of the Card. These limitations will vary for
every ATM, Shared Network and / or Merchant Establishment.

ICICI Bank shall not be responsible for either ascertaining, or notifying the Cardholder as to such
limits/restrictions and shall not be liable for any loss suffered by the Cardholder due to these
restrictions, limitations or to a lack of uniformity between transactions requested at ATMs, Shared
Networks and/or Merchant Establishments.

2. ICICI Bank shall pay no interest, compensation or any benefit/bonus to the Cardholder in connection
with the Forex Prepaid Card Balance and the Forex Prepaid Card Balance do not constitute a deposit
by the Cardholder with ICICI Bank (or with any other person) nor do they entitle the Cardholder to any
Overdraft/Credit facility.

INSURANCE:

The Cardholders shall be provided the benefit of ICICI Lombard General Insurance Company Limited
Comprehensive Travel Insurance & Air Accident Insurance Cover (collectively referred to as “Insurance
Cover”) free of any cost along with the Forex Prepaid Card. The Insurance Cover shall lapse upon
expiration or cancellation of the Forex Prepaid Card by the Cardholder or ICICI Bank, as the case may
be. Such Insurance cover shall be subjected to the terms and conditions provided in arising under the
Insurance Cover shall be directly referred to and handled by ICICI Lombard General Insurance
Company Limited and ICICI Bank shall not be responsible for and any claims arising under this regard
by ICICI Lombard General Insurance Company. For availing the insurance benefit, the following
conditions must be fulfilled:

Section-wise Conditions

Section I: Personal Air Accident Cover – Death only

It is covered only for the trip which is not the part of professional duties. The claim would be payable
only if the same is reported within 90 days of the accidental death

Section II: Missing of Connecting International Flight during Transit

The insured person should have actually boarded the first International flight and the subsequent
flight's scheduled departure time is at least 6 hours after the scheduled arrival of the first flight.
Additional expenses for transport, accommodation and boarding will be paid, subject to a maximum
of the sum insured. Claim to be intimated to ICICI Lombard within 30 days of incidence

Section III: Loss of Travel Documents (Passport and Tickets)

Time excess of twelve hours is applicable for loss of travel documents. The cost of expenses due to
loss of passport will be paid, subject to a maximum of the sum insured. No claim will be payable for
the loss or damage in the event of: a. Delay or confiscation by customer/police or other authority b. The
theft is not reported to the police within 24 hours. Claim to be intimated to ICICI Lombard within 30
days of incidence
Section IV: Hijacking

USD 125 per day will be paid subject to a maximum of seven days and the sum insured in excess of
12 hours

Section V: Delay in receipt of checked-in baggage

Additional expenses incurred due to delayed baggage will be payable. This cover will be applicable if
the delay is more than 12 hours. A non-delivery certificate or PIR must be obtained immediately from
the airline. Claimant should provide the invoices of basic essential items purchased during the event.
A claim will be payable only if no compensation is paid by the airline. Claim to be intimated to ICICI
Lombard within 30 days of incidence

Section VI: Lost Card Liability Insurance Cover

All transactions 5 days prior to reporting / 7 days’ post reporting including the date of reporting. PIN
based transactions are not covered. Loss of card in transit is not covered Claim has to be reported by
card holder to bank within 7 days from the date of loss FIR needs to be mandatorily submitted. Claim
to be intimated to ICICI Lombard within 90 days of fraud incidence date

Section VII: Counterfeit Card Liability Insurance Cover

All point-of-sale transactions are covered under this, no PIN based transactions are covered. Pre-
delivery Fraud is not covered. Terrorism is not covered. Instead of FIR, bank’s investigation report of
bank can be accepted. The insured must cancel the Card as soon as practicable, but in any event not
more than 5 days, after receipt of notification of the unauthorized access or theft. Claim to be intimat-
ed to ICICI Lombard within 90 days of intimation to bank

RELOADING THE CARD:

1. Upon exhaustion of the Forex Prepaid Card Balance loaded on the Card, the Cardholder can reload
the Card from any moneychanger or ICICI Bank branch, subject to the compliance of all applicable
laws, rules and regulations in force from time to time. Cardholders having ICICI Bank Savings Account
can also reload through online portal or iMobile app. Online reload facility is not applicable for Essel
Finance, VKC Forex, Centrum Direct, Matrix Forex and Paul Merchants Limited Forex Prepaid Card
users. The ICICI Bank Savings Account used for online reload must belong to the Forex Prepaid Card
Customer himself/herself. In the event that the Cardholder wishes to reload the Card, ICICI Bank
reserves the right to:

(a) Limit the amount that can be reloaded onto the Card;
(b) Limit the number of times the Forex Prepaid Card can be reloaded
(c) Decline a reload transaction, at its sole discretion.

For the purpose of reloading the Card, Cardholder is required to complete and submit a form and
provide certain information pertaining to the Cardholder/the Card, as may be required by ICICI Bank.
The Forex Prepaid Card amount shall be reloaded in same currency in which the Card was originally
issued. Amount of reload shall be in strict accordance to the limits specified by the applicable laws,
rules and regulations in force from time to time.

MAXIMUM SPENDING LIMIT:

Any Card issued to individual Cardholders and corporate travelers will be subject to a maximum
spending limit as specified by ICICI Bank from time to time, subject to Reserve Bank of India guidelines
and the applicable laws, rules and regulations in force from time to time.
PROHIBITION ON OBTAINING MULTIPLE CARDS

No individuals can apply for or obtain multiple Cards. In the event the Cardholder has obtained the
Card at previous occasions, at any given point in time, the last of such Card as issued to the
Cardholder shall be valid and active, unless cancelled or terminated by ICICI Bank.

PERSONAL IDENTIFICATION NUMBER

To enable the Cardholder to use the Card, PIN will be issued to the Cardholder by ICICI Bank, which
would be provided/enclosed with the Card. In case of re-dispatch request of PIN, unless otherwise
determined by ICICI Bank as to the mode of delivery of the PIN, the PIN shall be mailed to the
Cardholder (at such address as has been specified in the application form for the Card) in a sealed
envelope. If in case the envelope is not in a sealed condition, or the Cardholder finds it tampered with,
the Cardholder should not use the PIN, and should immediately inform ICICI Bank customer care
centre or such other number as ICICI Bank may specify from time to time. Upon receipt of such
intimation from the Cardholder, ICICI Bank shall block the PIN and regenerate a new PIN and mail the
same to the Cardholder.

The PIN, as received (in a sealed envelope, and which has not been tampered with) may be used at
any ATM or Shared Network, or may be changed by the Cardholder at an ICICI Bank ATM. If a
Transaction has been conducted by using the PIN, it shall be deemed that the Transactions conducted
or instructions given shall be by the Cardholder.

COMPLIANCE WITH APPLICABLE LAWS, RULES AND REGULATIONS:

1. Utilization and/or possession of the Card by the Cardholder is required to be in accordance with the
applicable laws (including the Exchange Control/Foreign Exchange Management Act of India), rules,
regulations and directions as issued by the Reserve Bank of India or other appropriate authority under
any law in force from time to time. In addition, the use of the Card shall be subject to such restrictions/
limitations under the applicable laws, rules and regulations from time to time in the country where the
Card is used.

2. The Cardholder shall be solely responsible to the concerned authorities in event of any violation of
the applicable laws, rules and regulations in force from time to time. ICICI Bank will not be liable for
any direct, indirect or consequential loss or damage, arising from or related to the noncompliance by
Cardholder with the applicable laws, rules and regulations in force from time to time.
The Cardholder hereby indemnifies and agrees to hold ICICI Bank indemnified against all actions,
claims and costs, charges and expenses arising out of or as a consequence of the Cardholder not
complying with the applicable laws, rules and regulations in force from time to time.

3. In case the Card is cancelled (or its use suspended), whether on account of non- compliance with
the applicable laws, rules and regulations in force from time to time or otherwise. ICICI Bank will not
be responsible for any use/attempted use of the Card, resulting in the Card being dishonoured or
otherwise. The risk of honouring of a Card that is cancelled (and/or suspended) on its presentment is
of such person and/or of the Cardholder in the individual capacity.

4. In compliance with the rule 9B of the Prevention of Money Laundering (Maintenance of Records)
Rules, you are required to intimate us if there is any change in your KYC details along with updated
documents (i.e. address, contact details, profile, etc.) within a period of 30 days from the date the
change was made. Once you intimate us, we will make necessary changes in our records. Any update
can be intimated to the Bank by visiting the nearest ICICI Bank’s branch or by contacting customer
care service.
RECORDS AND STATEMENTS OF THE TRANSACTIONS:

1. When the Cardholder completes a transaction through an ATM or Shared Network and/ or
Merchant Establishment, the Cardholder shall ensure that the Cardholder obtains and verifies any
receipts/record received, if any, through such ATM or Shared Network and/ or Merchant Establishment.
Such receipts/ record, may show the Forex Prepaid Card Balance when the Card is used at such ATM,
Shared Network and/ or Merchant Establishment. The Cardholder may also get information regarding
the Forex Prepaid Card Balance available, by calling up ICICI Bank customer care centre.

2. An email statement of the monthly transactions can be obtained by the Cardholder by subscribing
to this facility by calling ICICI Bank customer care centre, and activating/lodging a request for the
same, which request shall be processed at the earliest possible time, subject that ICICI Bank shall not
be responsible for any delay or non-receipt of such monthly transaction statement, or for integrity of
the contents, post its due dispatch by ICICI Bank or for any viruses or the like in the email sent.

ERRORS, QUESTIONS OR COMPLAINTS

1. The Cardholder may call ICICI Bank customer care centre, in event of any queries or complaints in
connection with the Card or the monthly statements etc. Alternatively, the Cardholder may email ICICI
Bank at : [email protected]. Further, in case of complaints, the Cardholder should provide
sufficient and correct details in writing to ICICI Bank in order to enable ICICI Bank to investigate and
respond on the complaint or query appropriately. The call centre number mentioned on the Card back
is subject to change at the sole discretion of ICICI Bank. For latest call centre number the Cardholder
can refer to www.icicibank.com.

2. The following information shall be provided in such correspondence:

(i) Name, address and Card number of the Cardholder

(ii) A detailed description of the Transaction and/or the complaint (including date of the transaction
and the location of the ATM/Merchant Establishment) and the basis or reason for the Cardholder to
dispute the Transaction or raise a query or complaint;

(iii) The Transaction amount

Any further information/document is required by ICICI Bank for investigation or resolution of the
matter, the Cardholder hereby agrees to provide the same. In the event where an inquiry is not settled
to the satisfaction of the Cardholder, ICICI Bank may advise the Cardholder in writing or otherwise of
the results of its investigation and/or the manner of resolution, if any, of the complaint.
SECURITY OF THE CARD AND PIN:

1. The Cardholder shall maintain the confidentiality, safety and security of PIN, and note that the
failure to observe confidentiality, safety or security of the PIN can result in the Cardholder incurring
liability on the Card. The Cardholder shall ensure that the Cardholder does not reveal his PIN to
anyone and takes all precautions to prevent anyone else seeing his PIN being entered in an ATM or
POS Terminal. It is recommended that the Cardholder memorizes his PIN and does not maintain any
written record of the same, least it becomes accessible to any third person.

2. In the event the Cardholder fails to observe security of the Card and PIN, the Cardholder may have
to bear any losses suffered (including loss of all or part of the Travel Funds) as a result of unauthorized
use of the Card. ICICI Bank recommends that the Cardholder to observe / adopt the following
precautions in addition to such other measures as the Cardholder may seem appropriate to protect
the PIN:

(i) The Cardholder should not disclose the PIN to anyone.

(ii) The Cardholder should use due care in preventing anyone seeing the PIN when it is being entered
in the ATM.

(iii) The Cardholder should memorize the PIN and then destroy any record of it, and not maintain the
same in writing anywhere to prevent its access by any third person/party.

(iv) The Cardholder should not write or otherwise indicate the PIN on the Card.

(v) The Cardholder should not keep a record of the PIN in any easily recognizable form on any item
normally carried with or stored with the Card that could lead to loss or theft of the same
simultaneously with the Card.

(vi)The Cardholder should not carry the PIN with the Card or record it elsewhere even if the same has
been disguised. The above recommendations are not intended to be exhaustive.

In case of any loss arising even though such precautions (or other measures) have been observed/
adopted by the Cardholder, the liability of such loss shall be only that of the Cardholder.

LOST OR STOLEN CARD OR PIN:

1. The Cardholder should inform ICICI Bank at the ICICI Bank customer care centre immediately if the
Cardholder believes that the Card or PIN has been misused, lost or stolen or the PIN has become
known to any person whom the Cardholder believes may misuse the same. This obligation to inform
shall also operate in respect any measures adopted by the Cardholder, in line with the recommenda-
tions above or of any other measures adopted for safeguarding the PIN being compromised.

2. On receipt of intimation from the Cardholder, ICICI Bank customer care centre would attempt to
block the conduct of further Transactions requested through the use of the Card and attempt to
prevent the further use of the lost, stolen or damaged Card(s). ICICI Bank customer care centre will
assist the Cardholder in replacing the lost, stolen or damaged Card. The Cardholder shall pay replace-
ment charges for the Card as directed by ICICI Bank. ICICI Bank may take such steps to replace or
re-issue the Card originally purchased, as deemed fit by ICICI Bank subject to the cardholder comply-
ing with such conditions that ICICI Bank specifies. After blocking of Card and the PIN, the Card cannot
be used by the Cardholder again, even if the Cardholder subsequently finds the same.
SECURITY OF THE CARD AND PIN:

The Cardholder shall bear all losses resulting from the use of the Card which also includes the
situations where purportedly unauthorized transactions have been effected through the use of the
Card and / or the PIN or the situations where purportedly misuse, loss and / or of the Card and / or the
PIN has occurred, and such liability continues until: (i) notification to ICICI Bank has been given of such
unauthorized transactions having been effected through use of the Card and/or the PIN, and (ii) ICICI
Bank blocks the further use of the Card and/or the PIN successfully. Such situations could include:

A. Lack of proper safeguard of the Card and/or the PIN, including on account of the Cardholder:

• Having written or otherwise indicated the PIN on the Card.

• Having written or otherwise indicated the PIN on any article normally carried with or stored with the
Card in any recognizable form,

• Having voluntarily disclosed the PIN to any person, or

• Having failed to maintain the security of the PIN for any reason whatsoever (and even thought
recommended precautions (or other measures) may have been observed/adopted by the Cardholder)

B. Delayed notification of misuse, loss, or theft of the Card and/or the PIN, including on account of the
Cardholder:

• Not notifying ICICI Bank promptly upon coming to know or becoming aware of the misuse, loss or
theft of the Card and/or the PIN. Or

• Not notifying ICICI Bank promptly upon coming to know or becoming aware that the PIN has become
known to any person or upon coming to know or becoming aware that any of the measures adopted
by the Cardholder (in line with the recommendation above or of any other measures adopted for safe-
guarding the PIN) have being compromised.

• ICICI Bank shall bear no liability from such unauthorized transactions having been effected through
use of the Card and/or the PIN, or the Card and/or the PIN having been otherwise misused, lost, or
stolen.
RECEIPT OF FUNDS IN EXCESS OF THE FOREX PREPAID CARD AMOUNT THAT WERE TO BE
LOADED

If the Cardholder has received funds in excess of the Travel Funds, the Cardholder agrees to promptly
repay ICICI Bank any such funds upon such terms and conditions as ICICI Bank may specify. If ICICI
Bank has grounds to believe that the Cardholder has received funds in excess of the amount
requested by the Cardholder, due to any reason whatsoever (including the malfunction of an ATM,
POS or other equipment, or ICICI Bank system) ICICI Bank will notify the same to the Cardholder and
will deduct the excess funds received by the Cardholder from the Forex Prepaid

Card Balance upon such terms and conditions as ICICI Bank may specify. ICICI Bank further reserves
the right to recover such excess funds from any account of the Cardholder maintained with itself or
any of its group companies, whether such account be a joint account or a sole account or otherwise,
or and/or the right to require the Cardholder upon notification to immediately make payment of such
excess funds, upon such terms and conditions as ICICI Bank may specify. In the event a demand or
claim for settlement of outstanding dues/funds received in excess of Forex Prepaid Card Balance from
the Cardholder is made either by ICICI Bank or any person acting on behalf of ICICI Bank, the
Cardholder shall pay to ICICI Bank unconditionally the entire amount outstanding on the Card and/or
the funds received in excess of the Forex Prepaid Card Balance. Nothing in these terms and conditions
shall affect ICICI Bank’s right of lien, set-off, transfer and application of monies at law or pursuant to
any other agreement from time subsisting between ICICI Bank and Cardholder.

DISPUTES

Any charge slip or other payment requisition signed by the Cardholder and received from a Merchant
Establishment for payment shall be conclusive proof that the amount recorded on such charge slip or
other requisition was properly incurred by the Cardholder by the use of the Card except for such
charge slips or other payment requisitions which have been signed on a date subsequent to the
Cardholder’s notification to ICICI Bank as to an unauthorized Transactions having been effected
through use of the Card and / or the PIN having been otherwise misused, lost, or stolen, and ICICI Bank
having successfully blocked such Card and / or PIN.

Should the Cardholder choose to disagree with a charge / amount indicated in his statement, where
the Cardholder has opted to receive periodical statement pertaining to the Card, the same should be
communicated to ICICI Bank within 30 (thirty) days of receipt of the statement, failing which it would
be construed that all charges / amount and the statement are entirely in order and acceptable to the
Cardholder. In any other case, if the Cardholder believes that any amount has been erroneously
debited from the Forex Prepaid Card the Cardholder should forthwith notify the same to ICICI Bank.
On receipt of such information, ICICI Bank may reverse the charges on a temporary basis and in such
event ICICI Bank shall be entitled to block on the Forex Prepaid Card an amount equal to the amount
temporarily reversed. The amount so blocked shall not be available to the Cardholder until
investigation and resolution of the disparity by ICICI Bank is completed. If on completion of subsequent
investigation, ICICI Bank is satisfied that the charge was correctly debited from the Cardholder's Forex
Prepaid Card Balance, ICICI Bank will reinstate the charge along with any fee or other amount in a
subsequent statement.
NO REPRESENTATION, WARRANTY, ETC., FROM ICICI BANK AS TO QUALITY OF GOODS AND SER-
VICE, ETC.

ICICI Bank does not make any representation and/or warranty to the Cardholder (or any person
claiming by or under the Cardholder) or otherwise assure the Cardholder (or any person claiming by
or under the Cardholder) about the quality of the goods purchased/ proposed to be purchased/ hired
or otherwise and/or of services availed of/proposed to be availed of by use of the Card with/ at any
person including the Merchant Establishment/s or for any delay in delivery of the goods/services,
non-delivery of goods/ services, or receipt of defective/sub-standard goods/services by use of the Card
with/at any person including the Merchant Establishment/s.

Disputes or claims in connection with the quality of the goods purchased/ hired/ proposed to be
purchased/ hired or otherwise and/or of services availed of/proposed to be availed of by use of the
card with/at person including the Merchant Establishment/s or for any delay in deliver of the goods/
services, non-delivery of goods/services, or receipt of defective/sub- standard goods / services by use
of the Card with / at any person including the Merchant Establishment/s must be mutually resolved by
the Cardholder (or any person claiming by or under the Cardholder) with such person / Merchant
Establishments without reference to ICICI Bank.

DISCLAIMER OF ICICI BANK IN RESPECT OF EMERGENCY MEDICAL AND TRAVEL ASSISTANCE

AND OTHER SERVICES.

ICICI Bank will not be responsible for the services provided or for any delay in delivery of the services,
non-delivery of service, or receipt of defective/substandard services by the service providers of such
emergency medical and travel assistance and concierge with the Card and further, ICICI Bank shall
not be liable for any actions, claims, demands, proceedings, losses, damages, personal injury
(including actual or perceived loss of reputation, defamation or the like), costs, charges and expenses
incurred by the Cardholder on account of the quality of service provided or for any delay in delivery of
the services, non-delivery of services, or receipt of defective/substandard services.

These emergency medical and travel assistance and other services are not presently available in India,
Nepal and Bhutan. These emergency medical and travel assistance and other services are not
transferable and are available only to the Cardholder. The service providers reserve the right to
conduct an identity verification prior to providing these services.

Wherever applicable, the applicable costs, charges and fees for such emergency medical and travel
assistance and other services will be informed to the Cardholder prior to the Cardholder availing of
such service/s and thereafter deducted from the Forex Prepaid Card Balance. In the event rendering of
any emergency medical and travel assistance and other services entailing payment that the service
provider is required to make, such provision of services / making of payment for such services is
subject to service provider first recovering payment from the Cardholder through the Cardholder’s
card or from the Cardholder’s family. Service provider shall ensure that Cardholders who call in for
these services are duly informed that the Cardholder is solely liable for all third party expenses in
connection with the services. ICICI Bank or service provider shall not be responsible for any costs,
charges, fees and / or expenses levied/charged by any third party, which shall be solely the
Cardholder’s responsibility.
CARDHOLDER’S INDEMNIFICATION OBLIGATION

In consideration of ICICI Bank providing the Cardholder with the Card and related facilities, the
Cardholder hereby agrees to indemnify and keep ICICI Bank indemnified from and against all actions,
claims, demands, proceedings, losses, damages, personal injury, costs (including legal costs), charges
and expenses whatsoever which ICICI Bank may at any time incur, sustain, suffer or be put to as a
consequence of or by reason of or arising out of:

(i) providing the Cardholder the said facility of the Card (ii) the negligence, mistake or misconduct of
the Cardholder (directly or indirectly) (iii) breach or noncompliance of these terms and conditions
(iv) fraud or dishonesty relating to any Transaction by the Cardholder or his employee or agents
(v) and ATM/POS machine error or failure or other mechanical/ system error/failure (vi) collection of all
money due and payable (including applicable costs, charges and fees) by the Cardholder, and/or
(vii) misplacement by the courier or loss-in-transit of the Card and/ or PIN. Additionally, as stated
earlier, the Cardholder has also agreed to indemnify and agreed to hold ICICI Bank indemnified
against all actions, claims and costs, charges and expenses arising out of or as a consequence of the
Cardholder not complying with the applicable laws, rules and regulations in force from time to time.

EXCLUSION OF LIABILITY OF ICICI BANK:

ICICI Bank shall be under no liability whatsoever to the Cardholder in respect of all actions, claims,
demands, proceedings, losses, damages, personal injury (including actual orperceived loss of
reputation, defamation or the like), costs, charges and expenses whatsoever arising directly or
indirectly out of:

(i) any use of the Card and/or PIN;

(ii) the refusal by any person or Merchant Establishments in honouring or accepting the Card,
(iii) any ATMs/ POS terminals that malfunctions or is otherwise out of order, and whether resulting in
such terminal not accepting the Card and/or PIN or otherwise;
(iv) misuse or fraudulent use of the Card by any person including the Cardholder;
(v) any statement made by any person requesting to a surrender/cancellation of the Card or any act
performed by any person in conjunction thereto;
(vi) handing over of the Card by the Cardholder to a person other than the designated employees of
ICICI Bank at ICICI Bank’s premises;
(vii) the exercise by ICICI Bank of its right to demand and procure the surrender of the Card prior to the
expiry date stated on its face, whether such demand and surrender is made and/ or procured by ICICI
Bank or by any other person or ATMs/ POS terminals;
(viii) the exercise by ICICI Bank of its right to terminate any Card;
(ix) the re-possession/ cancellation of the Card and/or request for its return;
(x) any mis-statement, mis-representation, error or omission in any details disclosed to ICICI Bank;
(xi) decline of processing of the Card and/or PIN due to such Card exceeding foreign exchange
entitlements,
(xii) In the event a demand or claim for settlement of outstanding dues/funds received in excess of the
Forex Prepaid Card Balance from the Cardholder is made either by ICICI Bank or any person acting on
behalf of ICICI Bank;
(xiii) Communication sent by any means of communication including by facsimile machines, Internet,
ATMs/POS terminals, payment systems, or any other method over public and/or private lines that may
not be encrypted, and which may involve the risk of possible unauthorized alteration and/or unautho-
rized use of communication, or
(xiv) upon terminating, suspending, blocking or declining of the use of the card and/or access to the
Forex Prepaid Card Balance inter alia, when it becomes necessary to determine whether any person
is rightfully entitled to receive the Forex Prepaid Card Balance use the Card and/or for taking any other
steps required by applicable law, rules and regulations or direction of any appropriate authority.
COSTS, CHARGES AND FEES

The Cardholder hereby agrees and acknowledges that all applicable costs, charges and fees in
connection with the issue or usage of the Card can be deducted automatically from the Cardholder’s
Forex Prepaid Card Balance. The details of the costs, charges and fees as currently in force are
available in the Card Kit addressed to the Cardholder or as specified in the Schedule of Charges,
whichever is applicable. Such costs, charges and fees are subject to change by ICICI Bank from time
to time, and the latest applicable costs, charges and fees can be ascertained by calling ICICI Call
Centre. The change in the charges would also be displayed on www.icicibank.com.

The costs, charges and fees include withdrawal fee and currency conversion rate and could include
further/ additional costs/ fees or otherwise as required by third parties (as illustrated below):

Withdrawal Fee is applicable and will be deducted from the Forex Prepaid Card Balance for each
withdrawal made by the cardholder from an ATM. Additionally, costs/ charges/ fees or otherwise as
assessed and made applicable by the owners/ operators of the Shared Network would also be
applicable and will be deducted from the Forex Prepaid Card Balance for each withdrawal from an
ATM comprised in a Shared Network. If the Cardholder obtains cash in a currency other than the
currency in which the Card was issued, the conversion rate will stand increased by an additional 3.5%
plus applicable service tax (or such higher/ other rate as ICICI Bank may specify from time to time), and
which will be deducted from the Forex Prepaid Card Balance. Such rate may be altered or modified by
ICICI Bank, without the consent of the Cardholder and such that altered or modified shall also become
applicable and will be deducted from the Forex Prepaid Card Balance. The details of the conversion
rate are specified in the clause entitled ‘Currency Conversion Rates’.

In a situation that the Forex Prepaid Card Balance is not sufficient to deduct such costs, charges and
fees, ICICI Bank reserves the right to recover the same directly from the Cardholder and/ or from any
accounts (including joint accounts) maintained by the Cardholder with ICICI Bank or its group
companies, and further, to deny/ decline or block conduct of any further Transactions through the use
of the Card. Any statutory levy including duties or taxes payable as a result of the use of the Card shall
be to Cardholder’s responsibility and if imposed on/ recovered/ sought to be recovered from ICICI Bank
(either directly or indirectly), such statutory levy shall be deducted from the Forex Prepaid Card
Balance and/ or recovered directly from the Cardholder and/ or from any accounts (including joint
accounts) maintained by the Cardholder with ICICI Bank or its group companies.
CURRENCY CONVERSION RATES

In the event that transaction is obtained in a currency other than the currency in respect of which the
Card was issued (or subsequently changed), the amount will be converted to such new currency at the
currency conversion rates. This would include the situation of the Cardholder obtaining cash from an
ATM in a currency other than the currency in which the Card was issued (or subsequently charged).
The Currency conversion rate would be the amount that will be deducted from the Forex Prepaid Card
Balance for conversion from currency of the Card to the new currency as per VISA International/
Master Card/ American Express policy and procedures in force at the time that such a Transaction is
processed. Currently, for Visa enabled Cards, the Visa International policy and procedures inter alia
provide that where the transaction is processed on the same day (by effecting of withdrawal of Forex
Prepaid Card amount or otherwise), the Currency conversion rate to be used is either:
• A wholesale market rate in effect the day before processing, or
• A government-mandated rate in effect the day before processing; which shall be increased in either
case, by a fee established from time to time by Visa International. Currently, such fee is 1 %. Currently,
for Master Card enabled Cards, the Master Card policy and procedures inter alia provide that where
the transaction is processed on the same day (by effecting of withdrawal of Forex Prepaid Card
amount or otherwise), the Currency conversion rate to be levied on each transaction shall be as
specified by Master Card for that specific date of transaction

As specified in an earlier section, ICICI Bank levies additional currency conversion rate/ fees that are
currently 3.5% or otherwise specified by ICICI Bank (and can be such higher/ other rate as ICICI Bank
may specify from time to time), and which will be deducted from the Forex Prepaid Card Balance. This
is independent of the currency conversion rates/ fees/ costs/ charges or otherwise as required by VISA
International/ Master Card/ American Express in terms of the above.

DISCLOSURES

The Cardholder acknowledges that the information on his/her usage of the Card facilities is
exchanged amongst banks and financial entities that provide such facilities. Acceptance of an
application for a Card is based on no adverse reports of the Cardholder’s credit worthiness. ICICI Bank
may report to other banks or financial entities any delinquencies in the Forex Prepaid Card or
withdrawal of the Cardholder’s Forex Prepaid Card facility. On receipt of adverse reports (relating to
credit worthiness of the Cardholder or his/ her family members), ICICI Bank may, after 15 days’ prior
notice in writing, cancel the Forex Prepaid Card, whereupon the entire outstanding balance in
connection with the Forex Prepaid Card as well as any further charges incurred by use of the Forex
Prepaid Card, though not yet billed to the Forex Prepaid Card, shall be immediately payable by the
Cardholder. ICICI Bank shall not be obliged to disclose to the Cardholder the name of the bank or
financial entity, from where it received or to which it disclosed information.
RIGHT TO TERMINATE/BLOCK/DECLINE THE USAGE OF THE CARD/ACCESS TO THE TRAVEL
FUNDS

ICICI Bank reserves the right to terminate/ block/ decline the usage of the Card/ access to the Travel
Funds, temporarily or permanently, upon the occurrence of any of the following events: (i) failure to
adhere to or comply with Terms herein; (ii) the Cardholder becoming subject to any bankruptcy,
insolvency proceeding or proceedings or proceedings of a similar rapture; (iii) demise of the
Cardholder, (iv) when it became necessary to determine whether any person is rightfully entitled to
receive the Forex Prepaid Card Balance use the Card and/ or for taking any other steps required by
applicable law, rules and regulations or direction of any appropriate authority.

Notwithstanding anything contained herein, ICICI Bank may, at any time, without giving notice or
reason, suspend or terminate all or any of services or their use by the Cardholder. All provisions of
these terms and conditions which in order to give effect to their meaning will survive the suspension
or termination of the services and/or the use of the services by the Cardholder, and shall remain in full
force and effect after suspension or termination of the Card. Notwithstanding such suspension or
termination, the Cardholder shall continue to be bound by these terms to the extent they relate to any
obligations or liabilities of the Cardholder that remain to be performed or discharged.

GOVERNING LAW

The laws of India govern these Terms and Conditions as also the use of the Card by the Cardholder
subject however to the Cardholder being subject to applicable laws, rules, regulations of India or such
other country occasioned by use of the Card outside India. The Parties hereby agree that any claim,
legal action or proceeding arising out of these Terms and Conditions for the Card instituted by the
Cardholder (and/or any persons claiming through or under the Cardholder) shall be brought in the
courts or tribunals at Mumbai in India and the Parties shall irrevocably submit themselves to the
jurisdiction of such courts and tribunals.

SEVERABILITY AND WAIVER

Each of the provisions of these Terms and Conditions is severable and distinct from the others and if
at any time, one or more of such provisions is or becomes illegal or unenforceable in any respect under
the laws of any jurisdiction, the legality, validity or enforceability of the remaining provisions shall not
be affected in any way.

No act, delay or omission by ICICI Bank shall affect its rights, powers and remedies under these Terms
and Conditions or other further exercise of such rights, powers or remedies. The rights and remedies
under these Terms and Conditions are cumulative and not exclusive of other rights and remedies
provided by law.

ASSIGNMENT

The Cardholder acknowledges that ICICI Bank may assign, transfer or convey any or all its right and
obligations in respect of the Forex Prepaid Card to any third person as it may deem fit in its sole
discretion without obtaining concurrence of the Cardholder.
MISCELLANEOUS

ICICI Bank reserves the right to offer Cardholder certain facilities, memberships and services at such
fees and on such terms and conditions as it may deem fit. Notwithstanding anything contained, ICICI
Bank reserves the right to waive or reduce the fees and to withdraw such benefit at any time with
prior notice and without liability to the Cardholder. Any termination of Card membership, because of a
violation of this agreement, shall result automatically in the termination of such facilities and services.
ICICI Bank shall not be liable, in any way, to the Cardholder, in case of defect or breach in the
performance of carrying out such facilities, memberships or services or the nonperformance thereof,
whether by ICICI Bank, or Merchant Establishment or any other third party.

ICICI Bank reserves the right to use the information provided by the Cardholder on his/her application
and during surveys, information from external sources, including consumer reports, for marketing
reports & activities carried out by ICICI Bank/Affiliates. ICICI Bank may use this information to develop
mailing lists that may be used by companies with whom ICICI Bank shall work to develop marketing
offers for the Cardholder.

ICICI Bank reserves the right to revise the policies, features and benefits offered on the Card from time
to time and may notify the Cardholder 30 days in advance of any suchrevisions / changes in any
manner as deemed appropriate. The Card Member will be bound by such revisions / changes unless
the Card is returned to ICICI Bank for cancellation before the date on which the revisions/changes are
made.

In addition to the general right to set off or other right conferred by law or under any other agreement,
ICICI Bank may, without notice, combine or consolidate the balance on the Forex Prepaid Card with
any other account (s) which the Cardholder maintains with ICICI Bank and its Group Companies, and
setoff or transfer money standing to the credit of such other account(s) in or towards the satisfaction
of the Cardholder’s liability to ICICI Bank under his/her Forex Prepaid Card.

The Cardholder shall forthwith notify ICICI Bank of any change in his/her address for communication
as stated in the application form for the Card. ICICI Bank reserves the right to change the cardholder’s
address in its records if such change in address comes to the notice of ICICI Bank. The responsibility
shall be solely of the Cardholder to ensure that ICICI Bank has been informed of the correct address
for communication, and ICICI Bank disclaims all liability in case of an incorrect address resulting in any
loss or liability for the Cardholder.

The Cardholder agrees to adhere to and comply with all such terms and conditions as ICICI Bank or its
Affiliates may prescribe from time to time for facilities/services availed of by the Cardholder and
hereby agrees and confirms that all such transactions effected by or through facilities for conducting
remote transactions including the Internet, World Wide Web, electronic data interchange, call centres,
teleservice operations (whether voice, video, data or combination thereof) or by means of electronic,
computer, automated machines network or through other means of telecommunication, established
by or on behalf of ICICI Bank or its Affiliates, for and in respect of such facilities / services offered, shall
constitute legally binding and valid transactions when done in adherence to and in compliance with
the terms and conditions prescribed by ICICI Bank or its Affiliates for such facilities / services, as may
be prescribed from time to time.

The Cardholder hereby agrees that in case the Cardholder commits a default in payment or repayment
of principal amount of the Loan/financial/credit facility or interest / charges due thereon ICICI Bank
Limited and/or its directors/partners/supplementary cardholders, as applicable, may report the
Cardholder as defaulters in such manner and through such.
CHANGING THESE TERMS AND CONDITIONS

ICICI Bank reserves the right to change, at any time, these Terms and Conditions, features and benefits
offered on the Forex Prepaid Card including, without limitation to, changes which affect existing
balances, charges or rates and methods of calculation. Such Changes shall be made by giving a prior
notice of 30 days to the cardholder.

Prohibition Term Internationally valid Card and all other Cards cannot be used on Internet or otherwise
for purchase of prohibited items like lottery tickets, banned or proscribed magazines, participationin
sweepstakes,paymentforcallbackservices,remittanceinanyformtowardsoverseas forex trading,
margin calls to overseas exchanges/overseas counter party, trading in foreign exchange in
domestic/overseas markets etc.

1. TERMS AND CONDITIONS GOVERNING CARD RELOAD THROUGH INTERNET BANKING

These Terms and Conditions apply to the service of reloading Forex Prepaid Card offered by ICICI Bank
Limited to the Users. ICICI Bank would receive such requests from the users on the Website. The PRE
would be uploaded with the requested amount in accordance with these Terms and Conditions.

In this document the following words and phrases shall have the meanings as set below unless the
context indicates otherwise: "Affiliate" means and includes: i. Any company which is the holding or
subsidiary company of ICICI Bank, or ii. A Person under the Control of or under common Control with
ICICI Bank, or iii. Any Person, in 26% or more of the voting securities of which, ICICI Bank has a direct
or beneficial interest or Control.
For the purpose of the definition of Affiliate, "Control" when used with respect to any Person, means
the power to direct the management and policies of such Person, directly or indirectly, whether
through the ownership of the vote carrying securities, by contract or otherwise howsoever and
"Person" means any individual, company, firm, corporation, a partnership, trust or any other entity or
organization or other natural or legal person.

"ICICI Bank" refers to ICICI Bank Limited, a company incorporated under the Companies Act,1956 and
licensed as a bank under the Banking Regulation Act, 1949 and having its registered office at
Landmark, Race Course Circle, Vadodara 390 007 and corporate office at ICICI Bank Towers, Bandra
Kurla Complex, Mumbai 400 051.

"RBI" means the Reserve Bank of India

"Services" refers to service offered by ICICI Bank to user/s of reloading ICICI Bank Card, and through
the medium of internet.
"Terms" refer to terms and conditions herein for availing the Services.
"TAT" or "Turn Around Time" refers to the time period within which specified activities will be
completed.
"User" or "user" refers to a person who avails the services. User can be a cardholder.
"Close relative" of the card holder shall mean his/her parents, spouse, children, siblings and
grandparents on whose behalf he/she shall give instructions to upload the Forex Prepaid Card.
"Website" refers to the website owned, established and maintained by ICICI Bank at the URL
www.icicibank.com.
2. Interpretation: In these Terms, unless the contrary intention appears:
(a). A reference to: an "amendment" includes a supplement, modification, innovation, replacement or
reenactment and "amended" is to be construed accordingly; "law" includes any constitution, statute,
law, rule, regulation, ordinance, judgement, order, decree, authorization, or any published, directive,
guideline, requirement or governmental restriction having the force of law, or any determination by, or
interpretation of any of the foregoing by, any judicial authority, whether in effect as of the date of
signing/submission of the application form or thereafter and each as amended from time to time.
(b). The singular includes the plural (and vice versa); (c). The headings in these terms are inserted for
convenience of reference only and are to be ignored in construing and interpreting the terms;
(d). Reference to the words "include" or "including" shall be construed without limitation;
(e). Reference to a gender shall include references to the female, male and neuter genders;

3. Applicability of Terms: These terms form the contract between the user and ICICI Bank for availing
the services. By availing the services, the user acknowledges and accepts these terms.
Notwithstanding anything contained herein, all terms and conditions stipulated by ICICI Bank, its
affiliates, pertaining to any services/facilities offered by ICICI Bank, its affiliates, shall continue to be
applicable to the users, provided, however, in the event of a conflict in such other terms and conditions
stipulated by ICICI Bank, its affiliates and the terms herein, the terms shall have an overriding effect.
These terms will be in addition to and not in derogation of the terms and conditions relating to any
account(s) of the user and/or to those relating to services/facilities offered by ICICI Bank, its affiliates
and availed by the user.

4. Services: All/ Any requests for availing the services shall be made through the internet. The link to
the application for availing the service will be available on the Website. The user shall be informed of
the eligibility and documentation requirement for the purpose of travel and the user shall accept to
adhere to the requirements. Delivery TAT may be altered from time to time by ICICI Bank. In the event
the user refuses to reload Forex Prepaid Card and places cancelation request before the Forex Prepaid
Card is loaded by ICICI Bank, then the payment made by the user at the time of placing request will be
refunded after deducting the cost incurred by ICICI Bank in cancelling the request. If the request for
cancelation is received after reload of Forex Prepaid Card, then the cardholder can obtain refund of the
loaded amount by visiting the nearest ICICI Bank branch.
If the user provides incomplete/inaccurate details at the time of placing request to reload Forex
Prepaid Card or if ICICI Bank finds that execution of the request will be in violation of any law, the
request shall stand cancelled. In the given situation Forex Prepaid Card will not be loaded and
payment made by the user at the time of placing request will be refunded after deducting the cost
incurred by ICICI Bank in cancelling the request.
This facility is only available to ICICI Bank account holders having an internet banking ID and
password.
If the user wishes to buy travel insurance after placing the request, he / she will be directed to Group
Company Website for purchase of the same.

5. Accuracy of Information: The user is deemed to have read the instructions for eligibility and
documentation applicable to the transaction displayed on the screen. The user is responsible for the
correctness of information supplied to ICICI Bank while availing of any Service. ICICI Bank accepts no
liability for the consequences arising out of erroneous information supplied by the user.
6. Representations by the User: The user represents to ICICI Bank that all information furnished at the
time of placing request is true, accurate and correct in every material respect. The total amount of
foreign exchange purchased from or remitted through, all sources in India including through this
Service does not exceed the limit prescribed by RBI for the purpose indicated.
The amount uploaded on the Forex Prepaid Card will be in accordance with the Exchange Control
Regulations of RBI and the applicable laws in force from time.
In the event that the user does not undertake trip for which foreign exchange is procured, he shall
surrender the availed foreign exchange to ICICI Bank within 180 days of the release of foreign
exchange to him/ her.

7. Limitation of Liability: ICICI Bank shall not be liable for any unauthorised transactions carried out by
the user as regards the services. ICICI Bank shall under no circumstance be held liable to the user for
non-availability of the services in the desired manner for reasons including but not limited to natural
calamities, legal restraints, network failure, or any other reason beyond the control of ICICI Bank.
Under no circumstances shall ICICI Bank be liable for any damages whatsoever whether such
damages are direct, indirect, incidental consequential and irrespective of whether any claim is based
on loss of revenue, interruption of business or any loss of any character or nature whatsoever and
whether sustained by the user or by any other person.
ICICI Bank is not liable in any fashion for any transactions executed by the user on websites hosted by
the affiliate. For such transaction, the user shall be bound by the terms and conditions as laid down by
the affiliate for such transaction and the user agrees not to involve ICICI Bank in any manner
whatsoever in any dispute with such affiliate.

8. Indemnity: In consideration of ICICI Bank providing the user the services, the user shall, at his own
expense, indemnify and hold ICICI Bank, its directors and employees,representatives, agents as the
case may be, indemnified against all losses and expenses on full indemnity basis which ICICI Bank
may incur, sustain, suffer or is likely to suffer in connection with ICICI Bank of the user's instructions
and against all actions, claims, demands, proceedings, losses, damages, costs, charges and expenses
as a consequence or by reason of providing any service for any action taken or omitted to be taken by
ICICI Bank, its officers, employees or agents, on the instructions of the user. The user will pay ICICI
Bank such amount as may be determined by ICICI Bank to be sufficient to indemnify it against any
such, loss or expenses even though they may not have arisen or are contingent in nature.
Further, the user agrees, at his/her own expense, to indemnify, defend and hold harmless ICICI Bank,
its directors and employees, representatives and agents against any claim, suit, action or other
proceeding brought against ICICI Bank, its directors and employees, representatives, agents by a third
party, to the extent that such claim, suit, action of other proceeding brought against ICICI Bank, its
directors and employees, representatives, agents is based on or arises in connection with the user
with reference to:
(i) A violation of the terms contained herein by the user;
(ii) Any misrepresentation or breach of representation or warranty made by the user contained herein;
or
(iii) Any breach of any covenant or obligation to be performed by the user here under. The user agrees
to pay any and all costs, damages and expenses, including, but not limited to, reasonable attorneys'
fees and costs awarded against it or otherwise incurred by or in connection with or arising from any
such claim, suit, action or proceeding attributable to any such claim.

9. Disclosure of Information: The user agrees that ICICI Bank and/or affiliates or their contractors may
hold and process his Personal Information and all other information concerning his account(s) on
computer or otherwise in connection with the services as well as for analysis, credit scoring and
marketing. The user also agrees that ICICI Bank may disclose, in strict confidence, to other institutions,
such Personal Information as may be reasonably necessary for reasons inclusive of but not limited to
participation in any telecommunication or electronic clearing network, in compliance with a legal
directive, for credit rating by recognized credit scoring agencies, or for fraud prevention purposes.
10. Change of Terms: ICICI Bank shall have the absolute discretion to amend or supplement any of the
terms at any time. ICICI Bank may communicate the amended terms by hosting the same on the
Website or in any other manner as decided by ICICI Bank. The user shall be responsible for regularly
reviewing these terms including amendments thereto as may be posted on the Website.

11. Notices: Notices under these terms may be given by ICICI Bank and the user in writing by
delivering them by hand or by sending them by post to the address given by the user and in the case
of ICICI Bank to its corporate office address as set out hereinabove. In addition, ICICI Bank may also
publish notices of general nature, which are applicable to all users in a newspaper or on the Website.
Such notices will have the same effect as a notice served individually to each user. Notice and
instructions will be deemed to be served days after posting or upon receipt in the case of hand
delivery, cable, telex or facsimile.

12. Governing Law: The services and these terms shall be governed by the laws of India as amended
from time to time. The parties hereby agree that any legal action or proceedings arising out of the
services shall be brought in the courts or tribunals at Mumbai in India and irrevocably submit
themselves to the jurisdiction of such courts and tribunals. ICICI Bank may, however, in its absolute
discretion, commence any legal action or proceedings arising out of the terms in any other court,
tribunal or other appropriate forum, and the user hereby consents to that jurisdiction. Any provision of
the terms for services which is prohibited or unenforceable in any jurisdiction shall, as to such
jurisdiction, be ineffective to the extent of prohibition or un-enforceability but shall not invalidate the
remaining provisions of the terms or affect such provision in any other jurisdiction.

13. General: The Services would be available to the Users in certain cities only and during timings
specified by ICICI Bank from time to time. Requests for online reload would be processed within 24
working hours.
These terms contain ICICI Bank's entire arrangement (except as otherwise expressly provided herein)
and supersede and replace any previously made proposals, representations,understandings and
agreements, express or implied, either oral or in writing between the User and ICICI Bank for the
Services. The User acknowledges that it has not relied on any representation made by ICICI Bank or
any of its employees or agents and has made its own independent assessment of the Services. No
third party will have any rights or claims under these terms. Reload on Forex Prepaid Card with
Negative Balance: Any reload on a Forex Prepaid Card/ wallet with negative balance will be adjusted
against the negative balance. For any queries regarding the negative balance, the User will contact
ICICI Bank Customer Care. For instance: If the balance is -500 units and a reload is performed for 400
units, the resultant balance will be -100 units.
Passport Validity Declaration: The onus for ensuring that the date of return of the User to India falls
chronologically before the expiry date of the Indian passport held by the User lies completely on the
User. ICICI Bank will not be held liable if this condition is not fulfilled by the User.
Authority-cum-FEMA Declaration for Close Relatives: The onus for ensuring the following conditions
lies on the ICICI Bank Savings Account holder:
(a). The Close Relatives of the ICICI Bank Savings Account holder have provided complete authority to
the ICICI Bank Savings Account holder to perform Load/Reload/Refund transactions as also Card
Level and Demographic Detail Changes (i.e. updation of Email ID and Mobile Number, Temporary
Blocking/Unblocking et al.) on the Close Relative’s Forex Prepaid Card.
(b). All Load/Reload/Refund transactions performed by the ICICI Bank Savings Account holder on the
Close Relative’s Forex Prepaid Card are within the FEMA Limit of the Close Relative.

14. Right of set-off and Lien: ICICI Bank shall have the right of set-off and lien, irrespective of any
other lien or charge, present as well as future, on the deposits/scripts held in the account(s) or in any
other account, whether in single name or joint name(s), to the extent of all outstanding dues, whatso-
ever, arising as a result of the services extended to and/ or used by the user.
CHARGES & LIMITS ON FOREX PREPAID CARD:

Daily Limit for ATM Cash ATM Balance International

Sr. ATM Cash withdrawal enquiry fee SMS alert
Currency
No. Withdrawal fee charges
(monthly)
1. US Dollar USD 2,000 USD 2.00 USD 0.50 INR 100 + GST

2. Pound Sterling GBP 1,000 GBP 1.50 GBP 0.50 INR 100 + GST

3. Euro EUR 1,500 EUR 1.50 EUR 0.50 INR 100 + GST

4. Canadian Dollar CAD 2,000 CAD 2.00 CAD 0.50 INR 100 + GST

5. Australian Dollar AUD 2,000 AUD 2.00 AUD 0.50 INR 100 + GST

6. Singapore Dollar SGD 2,500 SGD 3.00 SGD 1.00 INR 100 + GST

7. Arab Emirates Dirham AED 2,000 AED 7.00 AED 2.00 INR 100 + GST

8. Swiss Franc CHF 2,000 CHF 2.50 CHF 0.50 INR 100 + GST

9. Japanese Yen JPY 2,00,000 JPY 250 JPY 60 INR 100 + GST

10. Swedish Krona SEK 15,000 SEK 15.00 SEK 4.00 INR 100 + GST

11. South African Rand ZAR 25,000 ZAR 25.00 ZAR 5.00 INR 100 + GST

12. Saudi Arabian Riyal SAR 7,500 SAR 7.50 SAR 2.00 INR 100 + GST

13. Thai Baht THB 70,000 THB 65.00 THB 16.00 INR 100 + GST

14. New Zealand Dollar NZD 2,500 NZD 2.50 NZD 0.60 INR 100 + GST

15. Hong Kong Dollar HKD 15,000 HKD 15.00 HKD 4.00 INR 100 + GST

Transaction fee: Point of Sale (POS)/Online – NIL; Cross currency fee: 3.5% + GST

Wallet to wallet transfer fee: 2.5% of transfer amount (from the destination wallet) Cash

Advance/ Cash@POS transactions fee: 0.5% of transaction amount. It is a facility through which ICICI
Bank Forex Prepaid Card holders can withdraw cash by swiping their card at merchant outlets

Lost card replacement fee: International location – USD 20.00, Indian location – USD 3.00

Fee for uncapped ATM withdrawals: 1% of withdrawal amount# All fees and charges mentioned
above are exclusive of taxes. Goods and Service Tax - 18% with effect from March 1st, 2020.

Additional fees for ATM transactions may be levied by the bank owning the overseas ATM used
Note: The Forex Prepaid Card charges & limits may vary from time to time. For latest charges, please
visit www.icicibank.com/forexprepaidcard. The above charges are applicable with effect from April
15, 2017.
Forex Prepaid Cards