Manual SRP-350352plusIII User English Rev 1 05
Manual SRP-350352plusIII User English Rev 1 05
SRP-350/352plusIII
Thermal Printer
Rev. 1.05
http://www.bixolon.com
SRP-350/352plusIII
■ Safety Precautions
In using the present appliance, please keep the following safety regulations in order to
prevent any hazard or material damage.
WARNING
Violating following instructions can cause serious injury or death.
Do not plug several products in one multi-outlet. You must use only the supplied adapter.
• This can provoke over-heating and a fire. • It is dangerous to use other adapters.
• If the plug is wet or dirty, dry or wipe it before usage.
• If the plug does not fit perfectly with the outlet, do not plug in.
• Be sure to use only standardized multi-outlets. ONLY SUPPLIED ADAPTER
PROHIBITED
PROHIBITED
Do not pull the cable to unplug. Keep the plastic bag out of children’s reach.
• This can damage the cable, which is the origin of a fire or a • If not, a child may put the bag on his head.
breakdown of the printer.
PROHIBITED PROHIBITED
Do not plug in or unplug with your hands wet. Do not bend the cable by force or leave it under any
heavy object.
• You can be electrocuted.
• A damaged cable can cause a fire.
PROHIBITED PROHIBITED
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CAUTION
Violating following instructions can cause slight wound or damage the appliance.
If you observe a strange smoke, odor or noise from Keep the desiccant out of children’s reach.
the printer, unplug it before taking following
measures. • If not, they may eat it.
• Switch off the printer and unplug the set from the mains.
• After the disappearance of the smoke, call your dealer to
repair it.
TO UNPLUG PROHIBITED
PRINTER
Install the printer on the stable surface. Use only approved accessories and do not try to
disassemble, repair or remodel it for yourself.
• If the printer falls down, it can be broken and you can hurt
yourself. • Call your dealer when you need these services.
• Do not touch the blade of auto cutter.
PRINTER DISASSEMBLING
PROHIBITED
PROHIBITED PRINTER
Do not let water or other foreign objects in the Do not use the printer when it is out of order. This
printer. can cause a fire or an electrocution.
• If this happened, switch off and unplug the printer before • Switch off and unplug the printer before calling your dealer.
calling your dealer.
PROHIBITED TO UNPLUG
PRINTER
PRINTER
DEALER
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■ Warning - U.S.A
i) Class A Digital Device : Wired Device
This equipment has been tested and found to comply with the limits for a Class A digital
device pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in a
commercial environment. This equipment generates uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instruction manual, may cause
harmful interference to radio communications. Operation of this equipment in a residential
area is likely to cause harmful interference in which case the user will be required to
correct the interference at his own expense.
■ Notice - Canada
i) Class A Digital Device : Wired Device
This Apparatus complies with class “A” limits for radio interference as specified in the
Canadian department of communications radio interference regulations.
Get appareil est conforme aux normes class “A” d’interference radio tel que specifier par
ministre canadien des communications dans les reglements d’interference radio .
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■ Caution
Some semiconductor devices are easily damaged by static electricity. You should turn the
printer “OFF”, before you connect or remove the cables on the rear side, in order to guard
the printer against the static electricity. If the printer is damaged by the static electricity,
you should turn the printer “OFF”.
DC (Direct current)
■ Notice
This device complies with Part 15 of the FCC Rules. Operation is subject to the following
two conditions:
(1) This device may not cause harmful interference, and
(2) This device must accept any interference received, including interference that may
cause undesired operation.
■ Label Material
* Control Label: PC
* Other Labels: PET
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SRP-350/352plusIII
■ Introduction to Product
SRP-350/352plusIII series printers have been designed to be connected to various types
of electronic devices such as ECR (Electronic Cash Register), POS (Point Of Sales), and
computer peripheral devices.
3. Support of USB & Ethernet (built-in type), serial, parallel, POWERED USB, Wireless
LAN, and Bluetooth interfaces
4. Built-in data buffer (data can be received and buffered while printing)
5. Control of external devices like cash registers through peripheral device drive circuit
6. Barcode
7. Support of various print density settings (by changing DIP switch settings)
It is advisable to read the contents of this manual carefully before using the printer for the
first time.
We at Bixolon Co., Ltd. constantly strive to improve product functions and quality. To do
this, the specifications of our product and the contents of the manual may change without
prior notice.
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SRP-350/352plusIII
■ Table of Contents
1. Installing Printer and Getting Started ........................................................................ 8
1-1 Unpacking ................................................................................................................. 8
1-2 Interface .................................................................................................................... 9
1-2-1 USB Interface ............................................................................................... 9
1-2-2 Ethernet Interface ......................................................................................... 9
1-2-3 Serial Interface(RS-232C) .......................................................................... 10
1-2-4 Parallel Interface(IEEE1284) ...................................................................... 12
1-2-5 Wireless LAN Interface ............................................................................... 13
1-2-6 Bluetooth Interface ..................................................................................... 13
1-2-7 Powered USB Interface .............................................................................. 13
1-3 Drawer Cable .......................................................................................................... 14
1-4 Setting Dip Switches ............................................................................................... 15
1-4-1 Serial Interface ........................................................................................... 15
1-4-2 Parallel / USB / Ethernet / Wireless LAN / Powered USB Interface ............ 15
1-4-3 Bluetooth Interface ..................................................................................... 16
1-5 Installing & Replacing Paper................................................................................... 18
1-6 Recommended Papers ........................................................................................... 20
1-7 Structure of 2 inches specification. ......................................................................... 20
1-8 Removing Paper Jam ............................................................................................. 21
1-9Using Printer Functions ........................................................................................... 22
1-10Connecting a Computer ......................................................................................... 22
1-11 Connecting Power Supply .................................................................................... 23
2. Self-Test...................................................................................................................... 24
4. Specifications ............................................................................................................ 26
5. Appendix .................................................................................................................... 27
5-1 Cleaning Printer ...................................................................................................... 27
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Check the following contents list, and contact your dealer for assistance if any item is
missing or incorrect.
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1-2 Interface
Connect the printer to the host computer using the right interface cable that complies with
the specifications of the interface. The drawer to be used with the printer should meet the
specifications of the printer.
※ CAUTIONS
Before connecting any cables, make sure that both the printer and the host are
turned off.
Power Connector
Signal
Pint No. Color Function
Name
1 TD+ WHITE ORANGE Transmit +
2 TD- ORANGE Transmit -
3 TCT WHITE GREEN Receive +
4 NC BLUE
5 NC WHITE BLUE
6 RCT GREEN Receive -
7 RD+ WHITE BROWN
8 RD- BROWN
* IP and MAC information can be obtained from the self-test. Refer to the Ethernet User’s
Manual that is available from the BIXOLON website for more detailed information.
* For using this interface in the Bluetooth or WLAN applied product, Printer wiring requires
to use double shielded (Cat 7) Ethernet cable.
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1-2-3 Serial Interface(RS-232C)
Power Connector
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1-2-4 Parallel Interface(IEEE1284)
Parallel Cable USB Connector
Connector Ethernet Connector
Power Connector
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1-2-5 Wireless LAN Interface
* Refer to the Wireless LAN Connection Manual for more detailed instructions about how
to establish the connection.
2) Bluetooth Connection
Printer can be connected to terminal devices with Bluetooth communication capability
(PDA, PC, smartphone, tablet PC, etc.)
* Refer to the Bluetooth Connection Manual for more detailed instructions about how to
establish the connection.
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1-3 Drawer Cable
Connect the cash drawer connecting cable to the cash drawer connector located in the
back of the printer.
※ WARNING
Use a cash drawer that meets the printer specifications.
Using an improper cash drawer may cause faults in the cash drawer and the printer.
※ CAUTIONS
Do not connect a telephone line to the drawer kick-out connector.
Otherwise, the telephone line and the computer may be damaged.
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1-4 Setting Dip Switches
• DIP Switch 2
SW Function ON OFF Default
2-1 Reserved - - OFF
2-2 Reserved - - OFF
2-3 Internal Bell Control Disabled Enabled OFF
2-4 Auto Cutter Selection Disabled Enabled OFF
2-5 OFF
Printing Density Refer to the following Table 2
2-6 OFF
2-7 Near End Sensor Control Disabled Enabled OFF
2-8 Auto External Buzz Enabled Disabled OFF
• DIP Switch 2
SW Function ON OFF Default
2-1 Reserved - - OFF
2-2 Reserved - - OFF
2-3 Internal Bell Control Disabled Enabled OFF
2-4 Auto Cutter Selection Disabled Enabled OFF
2-5 OFF
Printing Density Refer to the following Table 2
2-6 OFF
2-7 Near End Sensor Control Disabled Enabled OFF
2-8 Auto External Buzz Enabled Disabled OFF
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1-4-3 Bluetooth Interface
• DIP Switch 1
SW Function ON OFF Default
1-1 Auto Line Feed Enabled Disabled OFF
1-2 Reserved - - OFF
1-3 Reserved - - OFF
1-4 Reserved - - OFF
1-5 Bluetooth mode iOS Normal OFF
1-6 Reserved - - OFF
1-7 Reserved - - ON
1-8 Reserved - - OFF
• DIP Switch 2
SW Function ON OFF Default
2-1 Reserved - - OFF
2-2 Reserved - - OFF
2-3 Internal Bell Control Disabled Enabled OFF
2-4 Auto Cutter Selection Disabled Enabled OFF
2-5 OFF
Printing Density Refer to the following Table 2
2-6 OFF
2-7 Near End Sensor Control Disabled Enabled OFF
2-8 Auto External Buzz Enabled Disabled OFF
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• Table 1 – Baud rate (bps) Selection
Transmission Speed 1-6 1-7 1-8 Default
2400 ON OFF OFF
4800 ON OFF ON
9600 OFF ON OFF
19200 OFF OFF OFF 9600
38400 OFF ON ON
57600 OFF OFF ON
115200 ON ON ON
※ Attention
The printer must be turned off when changing the DIP switch settings. Failure to turn it
off may cause a short circuit and damage the printer.
※ Note
Please make sure that the printer is turned off when changing the DIP switch settings.
The change is not accepted when the power is on.
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1-5 Installing & Replacing Paper
※ CAUTIONS
Be sure to use paper rolls that meet the specifications. Do not use paper rolls that have
the paper glued to the core because the printer may not detect the paper end correctly.
1-5-1 Make sure that the printer is not receiving data; otherwise, data may be lost.
1-5-2 Open the paper roll cover by pressing the Cover-Open button.
※ CAUTIONS
Do not open the print cover while the printer is operating, otherwise the printer may be
damaged.
1-5-3 Remove any existing used paper roll core when replacing the paper roll
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1-5-5 Check the orientation of the roll paper when inserting it into the printer.
1-5-6 Pull out a small amount of paper as shown in the picture, and close the cover.
※ CAUTIONS
When closing the cover, hold down the center of printer cover firmly so that paper roll is
loaded correctly.
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1-6 Recommended Papers
※ CAUTIONS
Use of papers other than those recommended above may damage TPH or degrade the
printing quality and our company is not responsible for the damage caused by non-
recommended papers. If you have to use other products, we recommend that you use
papers with a similar level of quality to the recommended ones.
※ NOTE
This setting can be changed from VMSM Utility.
※ CAUTIONS
The changes for 2 inches specification should be applied to the following components as
well.
Screw
2 inches partition
2 inches roller
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1-8 Removing Paper Jam
1-8-1 When a paper jam occurs, turn the printer off and then back on, open the cover,
and remove the jammed paper.
※ In case of a minor jam, it may be possible that the operating blade returns to the
original position and cover can be opened simply by turning the printer off and
then back on.
Follow the steps shown below if the cover does not open after power cycling.
1-8-3 Separate the cover-cutter while pressing down both sides as shown in the following
picture.
1-8-4 Turn the knob and insert the blade that sticks out using a cross-head screwdriver as
shown below.
1-8-5 Press the Cover-Open button, open the cover, remove the jammed paper, and
assemble the separated COVER-CUTTER.
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1-9Using Printer Functions
Control Panel
○ POWER
Green light will be on when the power is supplied to printer.
○ ERROR
Red light will be on in various error conditions (e.g. no paper, cover
open, etc.)
○ PAPER
Red LED will be lit when the paper roll is running low. The LED keeps
blinking when the printer is in self-test standby mode or macro execution
standby mode.
○ FEED
Press the FEED button once to feed out extra paper. Hold down
the FEED button to feed the paper continuously until the button is
released...
1-10Connecting a Computer
Use the cable that comes with the printer to connect the printer to computers.
1-10-1 Plug the cable connector securely into the printer’s interface connector located in
the back of the printer.
1-10-3 Attach the other end of the parallel cable to the computer.
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1-11 Connecting Power Supply
※ CAUTIONS
When connecting or disconnecting the power supply to and from the printer, make sure
that the power supply adapter is unplugged from the electrical outlet. Otherwise you may
damage the power supply or the printer.
If the power supply’s rated voltage and your outlet’s voltage do not match, do not plug in
the power cord and contact your dealer for assistance. Otherwise, you may damage the
power supply or the printer.
1-11-1 Make sure that the printer’s power switch is turned off, and the power supply’s
power cord is unplugged from the electrical outlet.
1-11-2 Check the label on the power supply to make sure that the voltage required by the
power supply matches that of your electrical outlet.
1-11-3 Plug in the power supply’s cable as shown below. Notice that the flat side of the
plug faces down.
※ NOTE
If you want to remove the power cord, grab the arrow part of the connector securely and
pull it straight out.
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2. Self-Test
The self-test checks whether the printer has any problems. If the printer does not function
properly, contact your dealer. The self-test procedure is as follows:
2-2 Turn on the power while holding down the FEED button and the self-test begins.
2-3 The self-test prints the current status of the printer including control ROM version and
the DIP switch settings.
2-4 After printing the current printer status, the printer wait for the next step after printing
the following lines. (The paper signal light keeps blinking.)
SELF-TEST PRINTING.
PLEASE PRESS THE FEED BUTTON.
2-5 Press the FEED button to continue printing. The printer prints a form using the built-in
character sets that can be printed.
2-6 The self-test ends automatically and the printer cuts the paper after printing the
following line.
2-7 The printer is ready to receive data for normal operation upon completion of self-test
operation.
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3. Hexadecimal Dumping
This function allows experienced users to see exactly what data is coming to the printer.
This can be useful in finding software problems. When you turn on the hexadecimal dump
function, the printer prints all commands and data in hexadecimal format along with a
guide section to help you find specific commands.
3-1 After making sure that the printer is off, open the cover.
3-2 Turn the printer on, while holding down the FEED button.
3-3 Close the cover, and then the printer enters the hexadecimal dump mode.
3-4 Select the hexadecimal printing function in the mode selection menu to move to the
hexadecimal printing mode.
3-5 Run any software program that sends data to the printer.
The printer will print all the codes it receives in a two-column format.
The first column contains the hexadecimal codes and the second column gives the
ASCII characters that correspond to the codes.
1B 21 00 1B 26 02 40 40 40 40 . ! . . & . @ @ @ @
02 0D 1B 44 0A 14 1E 28 28 28 . . . D . . . . ( ( (
00 01 0A 41 0D 42 0A 43 43 43 . . . A . B . C C C
- A period (.) is printed for each code that has no ASCII equivalent.
- During the hex dump, all commands except DLE EOT and DLE ENQ are disabled.
3-7 Turn on the printer and then the hexadecimal mode is off.
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4. Specifications
Printing Method Thermal transfer printing
SRP-350plusIII: 180 dpi (7dots/mm)
Dot Density
SRP-352plusIII: 203 dpi (8dots/mm)
3 inches 72 mm
Printing Width
2 inches 48 mm
3 inches 79.5±0.5 mm
Roll Width
2 inches 57.5±0.5 mm
SRP-350plusIII
: 42 (Font A), 56 (Font B), 56 (Font C)
No. of Characters per Line (Default Value)
SRP-352plusIII
: 48 (Font A), 64 (Font B), 64 (Font C)
SRP-350plusIII: Max. 300 mm/sec
Printing Speed
SRP-352plusIII: Max. 270 mm/sec
Receiving Buffer Size 4K bytes
※ NOTE
Printing speed may become slightly slower depending on the data transmission speed
and the combination of commands.
SMPS Input Voltage 100~240 VAC
Supply Voltage Frequency 50/60 Hz
SMPS Output Voltage 24 VDC
Operating: 0 ~ 40 ℃
Temperature
Storage: -20 ~ 60 ℃
Environment
Condition Operating: 10 ~ 80 % RH
Humidity Storage: 10 ~ 90 % RH
Paper excluded
Printer Head *) 150 Km
Life Span
Auto Cutter 1,800,000 cuts
MCBF Printer Mechanism *) 70,000,000 lines
*) The specifications were tested according to standard reliability. If you want to test the
product to determine its life cycle, please contact us for more details and comply with the
standard reliability for testing.
* These values may vary with environment temperature, printing level, etc.
* The switch is the disconnecting device. Turn off switch from any hazard.
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5. Appendix
5-1 Cleaning Printer
Paper dust inside the printer may lower the print quality. In this case clean the printer as
follows:
5-1-2 Clean the print head with a cotton swab moistened with alcohol solvent.
5-1-3 Clean the paper sensor and paper roller with a cotton swab and a dry cloth.
The remaining amount of paper detected by paper near-end sensor varies with the
diameter of the paper core. To set the paper near-end sensor, contact your dealer.
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