Canon

Service Guide
for Dealers
Canon imageCLASS MF449dw Service Guide for Dealers

Published by
Canon U.S.A., Inc.
One Canon Park
Melville, NY 11747-3336
1-800-OK-CANON
[email protected]

Canon U.S.A. Homepage: http://www.usa.canon.com

Canon U.S.A. e-Support Center Website: http://www.support.cusa.canon.com
Canon U.S.A. Partner Portal Website: https://www.partners.usa.canon.com

IMPORTANT
THIS SERVICE GUIDE INCLUDES THE INFORMATION RELATING TO THE imageCLASS MF449dw.

SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY SLIGHTLY FROM ACTUAL
DEVICE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER.

USE OF THIS SERVICE GUIDE SHOULD BE STRICTLY SUPERVISED TO AVOID DISCLOSURE OF

CONFIDENTIAL INFORMATION.

ALL PRICES LISTED ARE SUBJECT TO CHANGE WITHOUT NOTICE.

PART NUMBERS LISTED MAY BE CHANGED WITHOUT NOTICE TO REFLECT ENGINEERING REVISIONS.

REVISION HISTORY

Revision Date Sections Details

Release of the imageCLASS MF449dw Service Guide
— September 2019 All
for Dealers.
1 December 2020 IX Update CITS support hours

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COPYRIGHTS AND TRADEMARKS

This Service Guide is the property of Canon U.S.A., Inc.
© Canon U.S.A., Inc. 2020. All rights reserved.

Canon, imageCLASS, and Always Ask for Canon Genuine Toner, Parts & Supplies are registered trademarks of
Canon Inc.

All other company names and product names may be trademarks or registered trademarks of their respective
owners, and are hereby acknowledged.

LEGAL NOTICES

The information contained in this Service Guide constitutes confidential information of Canon U.S.A., Inc.

Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., this Service Guide is solely for reference
purposes and may be used only by an authorized Service Provider of Canon U.S.A., Inc. No part of this Service
Guide may be reproduced or transmitted in any form by any means, electronic or mechanical, for any purpose without
the prior written consent of Canon U.S.A., Inc., except as expressly permitted herein.

Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., Service Provider agrees to indemnify Canon
U.S.A., Inc. and to hold it harmless from and against any and all claims arising out of Service Provider’s possession,
use, or misuse of this Service Guide.

Canon U.S.A., Inc. from time to time updates this online Service Guide and may modify the information and/or
specifications contained in it at any time without notice. Additionally, all prices and availability dates listed herein are
subject to change without notice. The latest version is available online on the Partner Portal and e-Support Websites
noted above. Please make certain that you are using the latest version. Specimens of Web pages included herein are
for illustration purposes only.

DISCLAIMER
NEITHER CANON NOR ITS SUPPLIERS NOR ANY AUTHORIZED SERVICE PROVIDER SHALL BE LIABLE
FOR PERSONAL INJURY OR PROPERTY DAMAGE (UNLESS CAUSED SOLELY AND DIRECTLY BY THE
NEGLIGENCE OF CANON OR ANY AUTHORIZED SERVICE PROVIDER), LOSS OF REVENUE OR PROFIT,
FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS, EXPENDITURES FOR SUBSTITUTE EQUIPMENT OR
SERVICES, LOSS OR CORRUPTION OF DATA, INCLUDING, WITHOUT LIMITATION, DATA STORED ON THE
PRODUCT’S OPTIONAL HARD DISK DRIVE, STORAGE CHARGES OR OTHER SPECIAL, INCIDENTAL OR
CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO USE THE PRODUCT,
REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED AND EVEN IF CANON OR ITS
SUPPLIERS OR ANY AUTHORIZED SERVICE PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON OR ITS SUPPLIERS OR ANY
AUTHORIZED SERVICE PROVIDER BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE
PRODUCT CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, THE PURCHASER
ASSUMES ALL RISKS AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO PERSONS AND THE PROPERTY
OF THE PURCHASER OR OTHERS ARISING OUT OF THE POSSESSION, USE, MISUSE, OR INABILITY TO
USE THE PRODUCT NOT CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY
AUTHORIZED SERVICE PROVIDER.

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Contents
I. Product Overview -------------------------------------------------------------------------------------------- 1
II. Product Configuration, Box Contents, and Monthly Print Volume -------------------------- 2
A. Configuration and eCarePAKs -------------------------------------------------------------------------------- 2
B. Box Contents ------------------------------------------------------------------------------------------------------- 3
C. Optimum and Maximum Monthly Print/Copy Volume ------------------------------------------------- 4
1. Optimum Print/Copy Volume -------------------------------------------------------------------------------- 4
2. Maximum Monthly Print/Copy Volume-------------------------------------------------------------------- 4
III. System Options----------------------------------------------------------------------------------------------- 5
A. Barcode Printing Kit-E1 ----------------------------------------------------------------------------------------- 5
B. Universal Send Security feature Set-E1 -------------------------------------------------------------------- 5
IV. Software Solutions ------------------------------------------------------------------------------------------ 6
A. uniFLOW ------------------------------------------------------------------------------------------------------------- 6
B. uniFLOW Online --------------------------------------------------------------------------------------------------- 6
C. imageWARE Enterprise Management Console and Plug-ins --------------------------------------- 6
V. Security Features -------------------------------------------------------------------------------------------- 7
A. Device Authentication ------------------------------------------------------------------------------------------- 7
1. eULM (Embedded Universal Login Manager) ---------------------------------------------------------- 7
2. Department ID Authentication ------------------------------------------------------------------------------ 7
B. Device Security----------------------------------------------------------------------------------------------------- 7
C. Network Security -------------------------------------------------------------------------------------------------- 8
1. IP Address and MAC Address Filters --------------------------------------------------------------------- 8
2. Encryption and Authentication ------------------------------------------------------------------------------ 9
3. Network Port and Application Access Control ---------------------------------------------------------- 9
VI. Service Authorization-------------------------------------------------------------------------------------- 10
VII. Educational Services -------------------------------------------------------------------------------------- 11
A. Training Program Overview ----------------------------------------------------------------------------------- 11
B. Certification -------------------------------------------------------------------------------------------------------- 11
C. Who Should Complete ------------------------------------------------------------------------------------------ 11
D. Prerequisites ------------------------------------------------------------------------------------------------------- 11
E. Course Format----------------------------------------------------------------------------------------------------- 12
F. Course Equipment ----------------------------------------------------------------------------------------------- 12

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VIII. Servicing Notes ---------------------------------------------------------------------------------------------- 13

A. Power and Plug Requirements ------------------------------------------------------------------------------- 13
B. Installation Space Requirements ---------------------------------------------------------------------------- 14
C. Estimated Installation Time ----------------------------------------------------------------------------------- 15
D. Remote Support Services ------------------------------------------------------------------------------------- 16
1. Remote User Interface Support Mode ------------------------------------------------------------------- 16
2. imageWARE Remote ---------------------------------------------------------------------------------------- 16
3. Remote Services Suite -------------------------------------------------------------------------------------- 17
E. Notes on the Wireless LAN ------------------------------------------------------------------------------------ 18
F. LMS (License Management System) ----------------------------------------------------------------------- 19
G. Firmware Upgrade------------------------------------------------------------------------------------------------ 20
1. Upgrading with the UST ------------------------------------------------------------------------------------- 20
2. Upgrading via the Internet ---------------------------------------------------------------------------------- 20
H. Special Tools and Solvents ----------------------------------------------------------------------------------- 21
I. Cleaning ------------------------------------------------------------------------------------------------------------- 21
J. Periodic Replacement Parts ---------------------------------------------------------------------------------- 21
K. Consumables ------------------------------------------------------------------------------------------------------ 22
L. Consumable Parts------------------------------------------------------------------------------------------------ 22
M. Soft Counters ------------------------------------------------------------------------------------------------------ 23
IX. Limited Warranty and Technical Support ----------------------------------------------------------- 24
A. Limited Warranty Conditions --------------------------------------------------------------------------------- 24
B. Warranty and eCarePAK Support Options --------------------------------------------------------------- 24
1. Dispatch by CITS --------------------------------------------------------------------------------------------- 24
2. Warranty Marketing Program ------------------------------------------------------------------------------ 26
3. Service for Unregistered Machines ----------------------------------------------------------------------- 27
C. Canon eCarePAK Extended Service Plan ---------------------------------------------------------------- 28
1. Purchasing an eCarePAK Extended Service Plan --------------------------------------------------- 28
2. Registering an eCarePAK Extended Service Plan --------------------------------------------------- 28
D. Dealer Support and Program Information ---------------------------------------------------------------- 29
X. Appendix ------------------------------------------------------------------------------------------------------- 30
A. Specifications------------------------------------------------------------------------------------------------------ 30
B. Warranty ------------------------------------------------------------------------------------------------------------- 36
1. imageCLASS MF449dw Exchange/Carry-In Limited Warranty ------------------------------------ 36
2. Canon Toner Cartridge Limited Warranty--------------------------------------------------------------- 37
C. List of Tables------------------------------------------------------------------------------------------------------- 38
D. List of Figures ----------------------------------------------------------------------------------------------------- 38

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I. Product Overview
The Canon imageCLASS MF449dw is a compact, B&W (black-and-white),
wireless, laser printer, and brings the following capabilities to users in a small
office or home office environment:

• The imageCLASS MF449dw machine prints in B&W at speeds of up to

40 ppm (pages-per-minute) using 1-sided, LTR (Letter) size paper 1. It is an
automatic duplex, AirPrint printer, and contains mobile print and Secured Print
features.
• The imageCLASS MF449dw can copy LGL (Legal) size paper from the platen
glass and ADF (Automatic Document Feeder), and contains soft counters to
track the number of copies and printouts.
• Can scan 2-sided documents in one pass from the ADF.
• Print resolution of up to 600 dpi x 600 dpi (dots per inch).
• High-capacity pickup with one standard front-loading paper cassette (capacity
of up to 250 sheets), and a multi-purpose tray (capacity of up to 100 sheets
(LTR, 20 lb bond (80 g/m2)). A customer can add one (1) optional Cassette
Feeding Unit (capacity of up to 550 sheets), which increases the paper
capacity to approximately 900 sheets (LTR, 20 lb bond (80 g/m2)).
• Has a 5” color touch panel display.
• Includes one USB port for printing from USB memory.
• Standard UFR (Ultra-Fast Rendering) II, PCL 5/6, and PS (PostScript)
printing.
• Built-in network connectivity that supports network printing.
• Wi-Fi capabilities at speeds of up to 802.11b/g/n 2.
• Support for mobile printing from Apple iOS and Android mobile devices.

1 The print speed is based on internal testing, and may vary, depending on the number of prints, paper size, paper
type, and paper orientation selected.
2 Wireless performance may vary, depending on terrain and distance between the printer and wireless network
clients.

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II. Product Configuration, Box Contents, and Monthly Print Volume

A. Configuration and eCarePAKs

Note: All configurations shown are for reference purposes only, and are
subject to change without notice. Please refer to the Price List in the CNA
(Canon Network Access) section on the Partner Portal Website
https://www.partners.usa.canon.com for the most up-to-date item numbers.

Table 1 — Configuration

Item
Item
Number 3

imageCLASS MF449dw with the Optional Cassette Feeder Unit-AH1 Attached

imageCLASS MF449dw 3514C002AA

Consumables
Cartridge 057H (High-Yield Cartridge yields approximately 10,000 sheets (LTR), with the
3010C001AA
factory default print density setting.)
Hardware Optional Accessories
Cassette Feeding Unit-AH1 (550-sheet capacity, can attach one (1) unit) 0732A033AA
MiCARD Attachment Kit-B1 4 5146B002AA
Copy Card Reader-F1 5 4784B001AA
Copy Card Reader Attachment-J1 5140B002AA
Copy Control Interface Kit-C1 5145B001AA

3 Item numbers and part numbers are subject to change without notice.
4 The MiCARD Attachment Kit is a printer upgrade kit that supports a variety of proximity cards for authentication.
For a list of supported proximity card types, see the Canon Partner Portal.
5 Requires the optional Copy Card Reader Attachment-J1.

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Table 1 — Configuration Continued

Item
Item
Number3
uniFLOW SPP (Secure Printing) License Options
SPP Device License for CMFP – 1 Device 3575B197AA
SPP Device License for CMFP – 10 Devices 3575B198AA
SPP Device License for CMFP – 25 Devices 3575B199AA
SPP Device License for CMFP – 50 Devices 3575B200AA
SPP Device License for CMFP – 75 Devices 3575B201AA
SPP Device License for CMFP – 100 Devices 3575B202AA
SPP Device License for CMFP – 250 Devices 3575B416AA
System Options
Barcode Printing Kit-E1 5143B001AA
Send PDF Security Feature Set-E1 9594B002AA
Service Materials and Parts Catalog
imageCLASS MF449dw Service Manual Available for
download on
the e-Support
imageCLASS MF449dw Parts Catalog Website
3 Item numbers and part numbers are subject to change without notice.

Table 2 — eCarePAKs

eCarePAKs are available for purchase through an Authorized Canon Reseller or

Distributor. For more information, see “eCarePAK Extended Service Plan,” on p. 28.

Extended Coverage
Model Tier Item Number3
Length and Type
1 Year Exchange/Carry-In 5707B082AA
2 Year Exchange/Carry-In 5707B083AA
imageCLASS MF449dw 4E
3 Year Exchange/Carry-In 5707B084AA
4 Year Exchange/Carry-In 5707B085AA
3 Item numbers and part numbers are subject to change without notice.

B. Box Contents

Note: The box contents shown below are for reference purposes only, and
are subject to change without notice.

• imageCLASS MF449dw Main Unit • Cartridge 057 Standard

(Yields approximately 3,100 pages)
• Power Cord • Getting Started Guide
• Driver DVD-ROM • Warranty Cards (for both U.S.A. and
Canada)
• Modular Telephone Cable (RJ-11) • Notice for System Management ID

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C. Optimum and Maximum Monthly Print/Copy Volume

1. Optimum Print/Copy Volume
The optimum print/copy volume is the range that the equipment is
intended to run on a regular basis to maintain a high-level of performance
and print quality.

2. Maximum Monthly Print/Copy Volume

The maximum monthly print/copy volume is the maximum number of
pages the machine can produce within a one (1) month period (based on
LTR paper). It is recommended to not use the device to produce the
maximum number of pages, or a greater volume, on a consistent monthly
basis.

Table 3 — Optimum Performance Range and Maximum Monthly Print/Copy

Volume

Maximum Monthly Print/Copy

Model Optimum Performance Range
Volume
imageCLASS MF449dw 750 to 4,000 prints/copies Up to 80,000 prints/copies

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III. System Options

The functionality of the imageCLASS MF449dw can be expanded by installing
system-related optional accessories. This chapter describes the system-related
optional accessories and their functions.

A. Barcode Printing Kit-E1

The Barcode Printing Kit enables customers to print 1D and 2D barcodes on
output.

This option requires the customer to activate a license via the LMS (License
Management System). For more information, see “LMS (License
Management System,” on p. 19.

B. Universal Send Security feature Set-E1

Enables the customer to encrypt PDF and Digital Device Signature PDF/XPS
files, as well as set a password to send them safely to a file server or e-mail
address. In addition, this option enables the recipient of a PDF or Digital
Device Signature PDF/XPS file to verify which device scanned the file.

This option requires the customer to activate a license via the LMS (License
Management System). For more information, see “LMS (License
Management System,” on p. 19.

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IV. Software Solutions

This chapter describes the optional software solutions that can be purchased to
enhance the end user’s experience and interaction with the machines.

A. uniFLOW
uniFLOW is a print/output management solution that can be customized to
meet the needs of an organization. uniFLOW offers an organization of any
size, a way to track printing and copying costs, secure sensitive documents,
and enable users to print from any available printer on the network.

B. uniFLOW Online
uniFLOW Online is a cloud-based secure printing and cost tracking solution. It
is used to help businesses manage their print environment without having to
invest in a print server infrastructure, and enables them to keep control of the
full printing process.

uniFLOW Online contains these features:

• Flexible authentication (for example, PIN Code or Card)
• Secure Printing
• Send Print Jobs from Anywhere (mobile printing)
• Cloud-based infrastructure

A trial is available at no charge, and includes all the features of uniFLOW

Online. At the conclusion of the trial, and if the full uniFLOW Online solution
has not been purchased, the features below are no longer accessible:

• Secure Printing
• Send Print Jobs from Anywhere (mobile printing)

To install uniFLOW Online, training is required. For more information on

uniFLOW Online training, go to the Training section on the e-Support Center
Website.

C. imageWARE Enterprise Management Console and Plug-ins

iW EMC (imageWARE Enterprise Management Console) is a Web-based
network device management utility that enables IT managers to control and
manage all devices installed on the network from one central location. IT
managers can discover devices, view device status, manage device settings,
import and export security policies, and notify users of device errors via
e-mail.

The optional plug-ins are available for IT managers and dealers through
http://www.imageware.com, or to the dealer only through Canon U.S.A.’s
e-Support Center Website www.support.cusa.canon.com.

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V. Security Features
The imageCLASS MF449dw includes a comprehensive set of security features,
such as Device Authentication, Device Security, and Network Security.

A. Device Authentication
There are four ways to authenticate users at the device:

1. eULM (Embedded Universal Login Manager)

eULM is a standard log in application, which provides log in management
capabilities, such as simple user authentication, Local Authentication, and
Domain Authentication. These user authentication methods use Picture
Log In, PIN Codes, or Proximity Card Log In methods to gain access to
the machine. In addition, eULM can be upgraded to the full uniFLOW
platform, which provides mobile printing, secure printing, advanced
security, and scanning workflow capabilities, along with a fully-automated
statistics and reporting suite.

2. Department ID Authentication
Register a Department ID and password for each department, and
manage the machine by limiting its use to only those who enter the correct
Department ID and password. Department IDs and passwords for up to
1,000 departments can be registered. Use Department ID Management to
keep track of the copy, scan, and print totals for each department. The
following settings can be specified:
­ Turn Department ID Management ‘On’ or ‘Off’.
­ Register the Department ID and password.
­ Set page limits for scans, prints, and copies.
­ Set whether to use Department ID Management for the Mail Box, Send,
and Network Scan functions. If the Copy function is specified, it is
automatically restricted when Department ID Management is set.
­ Set up copy, scan, and print restrictions.

B. Device Security
The imageCLASS MF449dw supports the Verify System at Startup mode.
The Verify System at Startup mode protects the device’s firmware and
applications from unauthorized alterations or tampering by malicious third
parties.

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C. Network Security
The imageCLASS MF449dw secures network communications by using IP
Address and MAC (Media Access Control) Address filters, encryption and
authentication, and network port and application access control.

1. IP Address and MAC Address Filters

The IP Address Filter performs a function similar to many firewalls. It
permits or rejects incoming packets from up to eight (8) IP addresses or
ranges of IP addresses. In addition, IP address filters can be applied to
outbound connections. For example, system administrators can block or
restrict users from sending files to specific IP addresses. This helps to
minimize the risk of data being sent out of the company to systems that
are not trusted.

The MAC Address Filter permits or rejects access for up to 100 MAC
addresses. It is useful for environments that use DHCP (Dynamic Host
Configuration Protocol) for IP address assignments. If DHCP leases
expire and a new IP address is issued to a certain system, the filter can
still identify the system’s MAC address, and permit or reject access to the
machine. MAC addresses can be added easily, edited, or deleted through
the Remote UI. The MAC Address Filter takes a higher priority than IP
Address Filter, which prevents unknown systems from attacking the
machine.

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2. Encryption and Authentication

TLS (Transport Layer Security) protects data transferred over the network
by encrypting file names and formats. The System Administrator can also
add IPSec capabilities to secure Internet Protocol (IP) communications
from lower layer protocols, such as TCP (Transmission Control Protocol)
and UDP (User Datagram Protocol) by authenticating and encrypting each
IP packet of a data stream across the Internet.

Additionally, the imageCLASS MF449dw supports IEEE 802.1X, which

provides port-based authentication. Authentication involves
communications between a supplicant, authenticator, and authentication
server. The supplicant is authentication software on a client device. The
client device (the imageCLASS MF449dw) needs the supplicant to provide
credentials, such as user names, passwords, or digital certificates to the
authenticator (a wireless access point). The authenticator then forwards
the credentials to the authentication server (generally a RADIUS
database) for verification. If the credentials are valid in the authentication
server database, the client device can access resources located on the
protected side of the network.

3. Network Port and Application Access Control

Network Port and Application Access Control enables system
administrators to set up only the necessary protocols, such as IPP, FTP,
SNTP, SNMP, RAW, LPD, and others for transferring data. These
protocols can be switched ON and OFF. The administrator can also
disable unneeded services, protocols, ports, and the potential paths of
attack so that attacks on the machine can be minimized.

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VI. Service Authorization

To obtain and maintain authorization to provide warranty and post-warranty
service, a Dealer must have at least one (1) employee who has successfully
completed the imageCLASS MF449dw device-training program.

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VII. Educational Services

A. Training Program Overview
Technicians, who successfully complete the imageCLASS
MF449dw/MF429dw Online Hardware Training course and pass the
certification exam, are authorized to service and support the imageCLASS
MF449dw and imageCLASS MF429dw machines.

The imageCLASS MF449dw/MF429dw Online Hardware Training course is

available via the TRAINING section of the e-Support Center Website.

B. Certification
A service technician must complete the imageCLASS MF449dw course
successfully, and pass the final assessment exam to sell and service this
product.
Certification includes the imageCLASS MF449dw.

C. Who Should Complete

All service technicians who are responsible for installing, servicing, and
supporting the imageCLASS MF449dw machines must successfully complete
the imageCLASS MF449dw online course, and pass the certification exam to
receive technical support and dealer authorization to sell this product.

D. Prerequisites
It is highly recommended the service technician have:

• Prior experience with Canon imageCLASS multi-function devices

• Experience with taking eLearning courses
• Familiarity with common hand tools to disassemble and service Canon
devices

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E. Course Format
The imageCLASS MF449dw online course is a self-paced course. It details
the features, specifications, and servicing procedures.

Students should download the following resources to have as a reference

while taking this course:

• Print Version of the Course

• Service Manual

It takes approximately 2.0 hours to complete this course successfully. It is

important that a quiet and undistracted learning area be set up by the student
beforehand to effectively take this course.

F. Course Equipment
• Windows workstation with audio and access to the TRAINING section of
the e-Support Center Website
• Flash-enabled Web browser (preferably Microsoft Internet Explorer)

NOTE:
Windows Internet Explorer is necessary to download the documents
supplied with this course. In Internet Explorer 8, the file download option is
disabled by default. To enable file downloading in Internet Explorer 8, follow
these steps:
1. Open Internet Explorer, and select the [Tools] menu.
2. Select [Internet Options].
3. Select the [Security] tab.
4. Select [Custom level].
5. Scroll down the Security Settings list until the [Downloads] section is
displayed, and then select the [Enable] radio button under <Automatic
prompting for file downloads> and under <File download>.
6. Click [OK] until all dialog boxes are closed.
7. Close and re-open Internet Explorer.

The student can download the learning resources contained within the
course.

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VIII. Servicing Notes

A. Power and Plug Requirements
The imageCLASS MF449dw device requires a NEMA 5-15 receptacle for
proper operation. Before installation, confirm that a proper NEMA receptacle
is available for this device. It is not necessary to have a dedicated line.

Table 4 — Power and Plug Requirements

NEMA 5-15 Receptacle

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B. Installation Space Requirements

The approximate installation space requirements for the imageCLASS
MF449dw machine are shown below.

Table 5 — imageCLASS MF449dw Installation Space Requirements

imageCLASS MF449dw

Width and Depth Requirements

Height Requirements with the Optional Cassette Feeding Unit-AH1 Attached

IMPORTANT
Make sure that there is approximately 4” (100 mm) or more of space around
the machine for proper installation, operation, and service.

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C. Estimated Installation Time

The table below indicates the estimated length of time needed to install the
main unit and optional accessories from an unpacked condition. The
estimated installation times are based on one (1) experienced technician.

Table 6 — Estimated Installation Times

Description Estimated Time

imageCLASS MF449dw Main Unit 3 minutes
Cassette Feeding Unit-AH1 1 minute
Copy Card Reader-F1 and Copy Card Reader Attachment-J1 9 minutes
Copy Control Interface Kit-C1 7 minutes
MiCARD Attachment Kit-B1 7 minutes

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D. Remote Support Services

Remote support services are systems, tools, and best practices that Canon
USA provides to resellers. These services help maximize efficiency, avoid
unnecessary site visits, and prepare a reseller to provide the necessary
information for a site visit.

For more information about Remote Support Services, go to the Canon

e-Support Website, reference the “Tech Support” tab, and then select the
“Remote Services” sub-tab.

Remote support services consist of the Remote User Interface Support Mode,
imageWARE Remote, and the Remote Services Suite.

1. Remote User Interface Support Mode

The Remote User Interface Support mode enables a technician, who is in
a remote location to browse, change, and check settings on the machine.
This can reduce device down time associated with taking the device in for
servicing.

2. imageWARE Remote
imageWARE Remote is a service that collects page counter, service parts
counter, and alarm, jam, and error code data from Canon devices with the
eRDS (Embedded Remote Diagnostic System).

The eRDS enables a device to transmit counter and error code data to a
UGW (Universal Gateway) database that the reseller can retrieve via a
Web portal. imageWARE Remote provides the following benefits to
customers:
• The ability to communicate meter counter information to the UGW
database for review by the reseller.
• The ability to communicate device alarm, jam, and error alert
notifications to the UGW database. The notification settings can be
adjusted by the reseller within the UGW.

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3. Remote Services Suite

The Remote Services Suite provides Web access to some of the more
frequently-used UGW functions and status reports. The tools included in
the suite are UGW SnapShot and Device Management Tool.

The Remote Services Suite tools provide:

• Mobile-friendly, simplified device status and information reports

• Simpler device registration, that includes bulk registration of multiple
machines in one upload operation
• Ability to share credentials between e-Support and UGW

a. UGW SnapShot
SnapShot is a Web application for use on desktop PCs and mobile
devices. SnapShot provides the ability to query device information
from the imageWARE Remote UGW.

SnapShot is designed to perform the following functions:

• Display detailed device information, including counters,

consumable statuses, firmware version, and events.
• Display summary screens of devices that are assigned to a specific
customer.

b. Device Management Tool

The Device Management Tool is a Web application that replaces the
Device Upload Tool for registering, managing, and unregistering
devices in the UGW.

The Device Management Tool is designed to perform the following

functions:

• Create customer profiles and contract information.

• Register devices to a customer, either individually or in quantity
• Unregister devices from a customer, either individually or in
quantity.

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E. Notes on the Wireless LAN

• The imageCLASS MF449dw is designed for indoor use, and must be kept
at a close distance (approximately 16.4’ (5 m)) from an access point.
• It is recommended to check if masking is found. Communications between
walls and floors can deteriorate; therefore, arrange for the proper
installation of the machine to reduce any deterioration in communications.
• Radio wave interference may occur if radio wave equipment, such as a
microwave is near the machine, and it is in the same frequency band as
the radio wave used by the wireless LAN. Keep the machine away from
radio wave sources as much as possible.

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F. LMS (License Management System)

To activate optional software programs, you must obtain a license through the
LMS server. This replaces the need for additional hardware or dongles to
activate new software.

The LMS is a server-based software license program. All purchased software

application packages contain a license access number certificate with the
documentation. The dealer must enter the license access number and the
device’s serial number into the LMS server to generate a license key. The
URL to access the LMS server is: http://www.canon.com/lms/ir/.

Figure 1 — License Management System

If there are activation or installation issues, contact the Technical Support

Center. Be prepared to provide the product’s serial number, license access
number, and license key.

Notes:
• The license access number comes with the software. Keep the license
access number in a secure location, as it cannot be replaced if it is lost.
• The machine’s serial number can be found on the [Check Counter]  Check
Dev. Config.] or [Status Monitor]  [Device Information] screen on the
machine’s UI, or on the RUI (Remote User Interface).
• Activated software programs are not impacted by normal service activity.

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G. Firmware Upgrade
This section describes the two most popular methods used to upgrade the
firmware. For more information on the other methods, see the imageCLASS
MF449dw Service Manual.

1. UST (User Support Tool)

2. Via the Internet

1. Upgrading with the UST

Firmware is available for download on the Canon USA public Website
(http://www.usa.canon.com/support). When servicing the machine, make
sure to go to the Canon USA public Website, and download the most
recent firmware.

Note:
• A computer and the most recent UST (User Support Tool) file are
required to install upgraded firmware.
• Only the Main Controller PCB can be upgraded using the UST.
• The UST and firmware are included in the firmware package download
from the Canon USA public Website.

2. Upgrading via the Internet

The imageCLASS MF449dw firmware can be upgraded without the use of
an external PC.

IMPORTANT
• To upgrade the firmware via Internet, the Serial Number of the machine
must be written on the Main Controller PCB, and the BODY number
must be registered in the Service Mode.
• The machine must also be connected to a network with Internet access.

After the machine’s firmware is updated, the machine restarts and installs
the update. For more information on updating firmware without a PC, see
the imageCLASS MF449dw Service Manual.

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H. Special Tools and Solvents

In addition to the standard tools used to service this device, a service
technician should also carry special tools to maintain the machine, and carry
specific solvents and oils for the cleaning and lubrication of key components
of the machine.

For more information on the special tools, solvents, and oils, see the
imageCLASS MF449dw Service Manual.

IMPORTANT
Please DO NOT clean the photosensitive drum or the transfer roller.

I. Cleaning
There are no parts that require cleaning.

J. Periodic Replacement Parts

There are no parts that require periodic replacement.

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K. Consumables
Consumables are all products and materials that are consumed with regular
use and cannot be reused. Such consumables include, but are not limited to,
paper and toner.

A number of factors are considered to determine the approximate yield

expectancy of a consumable item, including paper size and the amount of
coverage per page.

Note: All consumables shown in the table below are estimates for reference
purposes only, and are subject to change without notice.

Table 7 — Main Unit Consumables List

Estimated Life
Description Part Number3 Quantity Remarks
(pages) 6

Cartridge 057 3009C001AA 1 3,100

Based on the ISO/IEC
standard
Cartridge 057H 3010C001AA 1 10,000
3 Item numbers and part numbers are subject to change without notice.

L. Consumable Parts
Consumable parts are parts that have a limited life, which can be reached
during a customer’s specific machine operation, and should then be replaced
as needed by a service technician.

The imageCLASS MF449dw and the optional Cassette Feeding Unit-AH1 do

not have consumable parts that require replacement.

6 The value is based on LTR paper with the factory default print density setting.

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M. Soft Counters
The imageCLASS MF449dw uses soft counters to track its functional copy
and print usages. The table below indicates the default counter configurations
of the imageCLASS MF449dw that are displayed on the Check Counter
screen.

By default, the imageCLASS MF449dw displays 2 out of 6 counters on the

Check Counter screen.

Table 8 — Soft Counter Configuration

Default
Counter Description Default Switch
Display
1 101: Total 1 On Fixed
2 201: Copy (Total 1) On
3 Not Displayed Off May be changed
Not Displayed via Service Mode
4 Off
setting to any
5 Not Displayed Off available counter.

6 Not Displayed Off

The displayed counters can be changed, enabled, or disabled in the Service

Mode, except for Counter 1. Counter 1 cannot be changed under any
circumstances.

Since the imageCLASS MF449dw does not support 11” x 17” paper, the
customer cannot use a double-click charge scheme.

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IX. Limited Warranty and Technical Support

A. Limited Warranty Conditions
The warranty for the Canon imageCLASS MF449dw is effective for a period
of one (1) year following the delivery of the machine to the original purchaser.
The service coverage period can be extended by the purchase of a Canon
eCarePAK. See “Canon eCarePAK Extended Service Plan,” on p. 28 for
more information.

The Canon Toner Cartridge Limited Warranty is effective for a period of

thirty (30) days from the date of the original purchase.

There is no warranty on other consumables, such as paper.

For detailed warranty information, refer to the Limited Warranty cards located
in the Appendix.

B. Warranty and eCarePAK Support Options

The Authorized Servicer/Dealer Customer Registration (ASCR) System is
where the product’s serial number is linked to the servicer of record. If a
dealer registers the serial number through ASCR, the dealer is the servicer of
record for that product. ASCR also enables dealers to specify which support
option they have selected to follow from the two available support options
described below.

1. Dispatch by CITS
In this support option, the end-user calls the Canon help desk (CITS) for
technical support and troubleshooting. CITS can be reached at
1-800-OK-CANON (652-2666). Check the Canon USA website for hours
of operation. CITS first has the user perform all user-capable service
remedies. If CITS determines that service is required, CITS dispatches the
dealer. To obtain reimbursement for service delivered during the end-user
warranty or Canon eCarePAK coverage term, CITS must dispatch the
dealer. For labor and parts compensation details, refer to the
imageCLASS Dealer Program Guide.

Refer to Figure 2 for the end-user service call flow.

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Figure 2 — Dispatch by CITS Call Escalation Procedure Flow Chart

imageCLASS End-User

Assistance Required
by the End-User Resolved
Resolved

CITS Customer Help Desk

1-800-OK-CANON (652-2666)

CITS Dispatches the

On-Site Service Dealer

Canon’s Dealer

Assistance Required
by the Dealer

Technical Support Center

1-800-528-2830

Canon USA
Engineering

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2. Warranty Marketing Program

Some service providers may select to have their own help desk serve as
the “first point of contact” rather than CITS. This places the responsibility
of having an effective in-warranty call avoidance process on the service
provider. If the issue cannot be resolved over the phone, the dealer is
responsible to dispatch a qualified technician. Service calls performed
under this arrangement are not eligible for labor reimbursement, as
described in the CITS dispatch option. Instead, a one-time payment is
issued to the service provider for each product (serial number) they
support. Any user calls made to CITS are referred back to the dealer. For
more labor and compensation information, see the imageCLASS Dealer
Program Guide.

IMPORTANT: Under the Warranty Marketing Program, the service

provider assumes 100% of all end-user responsibility.

Refer to Figure 3 for the end-user service call flow.

Figure 3 — Warranty Marketing Call Escalation Procedure Flow Chart

imageCLASS End-User
Resolved

Over-the-Phone or Assistance Required

On-Site Service by the End-User

Canon’s Dealer

Assistance Required
by the Dealer

Technical Support Center

1-800-528-2830

Canon USA
Engineering

IMPORTANT: Do not enter a serial number in the ASCR System for any
products you do not service. By entering the customer’s product serial
number, you agree to provide service for that product.

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3. Service for Unregistered Machines

The dealer does not have to be involved in the warranty support process.
If the dealer is not involved and the machine is not registered in the ASCR
System, CITS receives all user calls. Machines are then serviced by
Canon U.S.A.’s National Independent Service Provider, or through Canon
U.S.A.’s Exchange/Carry-In program.

Figure 4 — Unregistered Machine Call Escalation Procedure Flow Chart

imageCLASS End-User

Assistance Required
by the End-User Resolved

Resolved CITS Customer Help Desk

1-800-OK-CANON (652-2666)

Canon’s
National Independent
Service Provider
or
Exchange/Carry-In

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C. Canon eCarePAK Extended Service Plan

The Canon eCarePAK is a post-warranty extended service plan that can be
purchased in bulk by a dealer, who then sells the eCarePAK to its customers.
Extended coverage plans are available in yearly increments. See the
imageCLASS Dealer Program Guide for details.

The eCarePAK Extended Service Plan enables the customer to extend the
service coverage on their Canon product beyond the one (1) year limited
warranty. It provides the customer with support that depends on the service
option selected during ASCR registration (Dispatch by CITS or Warranty
Marketing Program).

Note:
• eCarePAK coverage cannot be extended beyond the original term
purchased.
• The eCarePAK Extended Service Plan must be purchased during the
product warranty period, and goes into effect on the day the original
warranty expires.
• The eCarePAK Extended Service Plan does not include coverage for any
consumables, such as paper.
• Any parts reimbursement to the dealer while the eCarePAK Extended
Service Plan is in effect, is through the e-Tag system.

1. Purchasing an eCarePAK Extended Service Plan

A customer (end-user) can purchase an eCarePAK Extended Service
Plan from the dealer who sold them the machine. Only an authorized
dealer or distributor can purchase an eCarePAK from Canon.

eCarePAK orders must contain the following information:

• Reseller’s e-mail address, name, and address
• Customer’s e-mail address, name, and address
• The device’s model number, serial number, and purchase date

2. Registering an eCarePAK Extended Service Plan

Canon USA registers each eCarePAK, and provides the customer with the
terms and conditions that pertain to their purchased eCarePAK Extended
Service Plan via U.S. Mail.

Note: Ask any questions about eCarePAKs via e-mail message to

[email protected].

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D. Dealer Support and Program Information

Go to the e-Support or Partner Portal Website for the latest version of the
imageCLASS Dealer Program Guide. The Program Guide contains detailed
information about:

• Available dealer support from Canon U.S.A., Inc.

• Warranty programs
• Parts ordering and return procedures
• The ASCR registration process
• eCarePAK
• Warranty labor and Warranty Marketing compensation
• Access to e-Support and the Partner Portal

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X. Appendix
A. Specifications

Note: All specifications are for reference purposes only, and are subject to
change without notice.

Table 9 — imageCLASS MF449dw Main Unit, Copy, and Print Specifications

Item Specifications

Printer Type Desktop, Black-and-White Laser

1
Print and Copy Speed Up to 40 ppm (Simplex LTR), Up to 32 ppm (Duplex LTR)
First Print Time Approximately 5.3 seconds (LTR)
First Copy Time Approximately 6.2 seconds (LTR)
From Power ON Approximately 14 seconds
Warm Up Time 7
From Recovery Approximately 4 seconds
8
Document Feeder Capacity 50 sheets (LTR)
Acceptable Originals Sheet, book, and three dimensional objects
Maximum: 8 1/2” x 14” (215.9 mm x 355.6 mm)
Feeder Original Paper Sizes and Weights Minimum: 4 1/8” x 5” (105 mm x 128 mm)
Weight: 13 to 28 lb bond (50 to 105 g/m2)
LGL, LTR, STMT, EXEC, and Custom Size: (4 1/8” x 5 7/8” to
Paper Drawer
8 1/2” x 14” (105 mm x 148 mm to 215.9 mm x 355.6 mm))
LGL, LTR, STMT, EXEC, Custom Size: (3” x 5” to 8 1/2” x 14”
Paper Sizes Multi-Purpose Tray
(76.2 mm x 127 mm to 215.9 mm x 355.6 mm)), and Envelopes
LGL, LTR, Custom Size: (8 1/4” x 11” to 8 1/2” x 14”
Automatic Duplex
(210 mm x 279 mm to 215.9 mm x 355.6 mm))
Paper Drawer 16 lb to 34 lb bond (60 to 128 g/m2)
Paper Weight
Multi-Purpose Tray 14 lb bond to 80 lb cover (52 to 220 g/m2)
Paper Drawer Thin, Plain, Heavy 1, Color, Recycled, and Bond
Paper Types
Multi-Purpose Tray Thin, Plain, Heavy 1 to 3, Color, Recycled, Labels, Bond, Envelopes

Paper Capacity Paper Drawer Approximately 250 sheets x 1

(LTR, 20 lb bond) Multi-Purpose Tray Approximately 100 sheets
Printer Language UFR II, PCL5/6, PS3
Print Resolution Up to 600 dpi x 600 dpi
Reading Resolution Up to 600 dpi x 600 dpi
Gradation Up to 256 Gradations
100% (Direct), 400% (Maximum), 200%, 129% (STMT > LTR),
Magnification
78%,( LGL > LTR), 64%, (LTR > STMT), 50%, and 25% (Minimum)
From the Platen Top: 1/4” (±1/8”) (5 mm ±2.0 mm)
Margins
Glass and Feeder Left and Right: 1/4” (±1/8”) (5 mm ±3.0 mm)
Maximum Paper Size Up to 8 1/2” x 14” (Legal)
Maximum Number of Copies Approximately 999 sheets
1 The print and copy speed is based on internal testing, and may vary, depending on the number of prints/copies,
paper size, paper type, and paper orientation selected.

7 Warm-up time may vary, depending on the environment and conditions under which the machine is used.
8 Based on 20 lb bond (80 g/m2) paper.

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imageCLASS MF449dw Main Unit, Copy, and Print Specifications Continued

Item Specifications
Duplex Print Yes (Automatic) (Standard)
Memory Capacity Up to 1 GB (Shared)
• USB 2.0 High-Speed
• Wired LAN (10Base-T, 100Base-TX, 1000Base-T
Interfaces
(IEEE 802.3 compliant))
• Wireless LAN (IEEE 802.11b, g, n)
Direct Print from USB File Formats JPEG, TIFF, PDF
Canon Print Business App, Apple AirPrint, Mopria Print
Mobile Print Service, Google Cloud Print, and uniFLOW Secure
Mobile Printing
Maximum Monthly Print Volume Up to 80,000 pages
Temperature: 50°F to 86°F (10°C to 30°C)
Environmental Conditions Humidity: 20% to 80% RH (Relative Humidity)
(No Condensation)
Power Requirements 120V – 127V AC, 60 Hz, 5.9 A
Plug NEMA 5-15
Maximum Approximately 1,330 W
Standby Approximately 10 W
Power
During Operation Approximately 480 W
Consumption
Sleep Mode 9 Approximately 0.9 W
Power Is OFF 10 Approximately 0.1 W
Approximately 17 7/8” x 18 1/4” x 15 1/2”
Dimensions (W x D x H)
(453 mm x 464 mm x 392 mm)
Weight Approximately 35.8 lb (16.2 kg)

9 For USB, Wired LAN, and Wireless LAN connections.

10 Even if the machine’s power is turned OFF, a slight amount of power is still consumed. To stop power
consumption completely, disconnect the power plug from the AC power outlet.

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Table 10 — Cassette Feeding Unit-AH1 (Optional) Specifications

Item Specifications
Paper Capacity Approximately 550 sheets8 x 1
Power Supply From the main unit
Paper Weight 16 to 32 lb bond (60 to 120 g/m2)
Letter, Legal, STMT, Executive, Custom: Width: 4 1/8” to 8 1/2”;
Paper Sizes
Length: 5 7/8” to 14”
Paper Types Thin, Plain, Recycled, Color, Heavy 1, Bond
Dimensions (W x D x H) 15 3/4" x 14 3/4" x 6 1/8" (399 mm x 373 mm x 156 mm)
Weight Approximately 8.3 lb (3.8 kg)
2
8 Based on 20 lb bond (80 g/m ) paper.

Table 11 — Copy Card Reader-F1 (Optional) Specifications

Item Specifications
Available Cards Magnetic

Card Readout Method Magnetic readout

Magnetic Card Reading
Face up
Direction
Store/Replay Replay

Power Source From the main unit.

1 5/8” x 3 1/2” x 3 3/4” (40 mm x 88 mm x 96 mm)
Dimensions (H x W x D)
(Excludes the attachment kit and cable)
Approximately 7.1 oz (200 g) (Including the attachment kit and
Weight
cable)

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Table 12 — Scan Specifications

Item Specifications
Type Color Scanner
Maximum Platen Glass
Up to 8 1/2” x 14”
Scan Size Feeder
Scan Platen Glass
Up to 600 dpi x 600 dpi
Resolution Feeder
Copying 1-Sided: Approximately 21 ipm
(600 dpi) 2-Sided: Approximately 35 ipm
1-Sided (Color): Approximately 13.4 ipm
Scan Speed 11
(LTR) 1-Sided (B&W): Approximately 38.1 ipm
Scanning
(300 dpi)
2-Sided (Color): Approximately 26.9 ipm
2-Sided (B&W): Approximately 70.5 ipm
Driver TWAIN, WIA, ICA

11 May vary, depending on the environment conditions, and paper type used.

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Table 13 — Network: Wired LAN Specifications

Item Specifications
Interface 10Base-T/100Base-TX/1000Base-T (RJ-45)

Frame Type: Ethernet II

Supported
TCP/IP Print Applications: LPD, Raw, IPP, IPPS, WSD, Mopria, Google
Protocol
Cloud Print, AirPrint, Windows 10 Mobile Print

Table 14 — Network: Wireless LAN Specifications

Item Specifications
Interface2 IEEE 802.11g/b/n

Transmission Scheme DS-SS System and OFDM System

Frequency Range 2.412 to 2.462 GHz

Maximum Radio-Frequency
16.5 dBm
Power Transmitted

Communication Modes Infrastructure Mode and Access Point Mode

128 (104), 64 (40) bit WEP

Infrastructure
Security WPA-PSK (TKIP/AES-CCMP)
Mode
(Encryption WPA2-PSK (TKIP/AES-CCMP)
Method) Access Point
WPA2-PSK (AES-CCMP)
Mode

Connection Method WPS (Wi-Fi Protected Setup), Manual setup

2 Wireless performance may vary, depending on terrain and distance between the printer and
wireless network clients.

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Table 15 — Fax Specifications

Item Specifications
Line Used PSTN (Public Switched Telephone Network) 12
Communication Mode Super G3, G3
Super G3: Up to 33.6 Kbps
Modem Speed
G3: Up to 14.4 Kbps
Compression Method MH, MR, MMR, JBIG
Transmission Speed Approximately 2.6 seconds per page 13
Automatic Reception, Manual Reception,
Receiving
Remote Reception by Telephone (Default ID: 25)
Up to 512 pages13 (Total pages of transmission/reception)
Memory Capacity (Sending
Maximum number of fax jobs that can be sent from memory: 30
and Receiving)
Maximum number of fax jobs that can be received into memory: 90
Coded Dialing (281 destinations), Group Dialing (299 destinations),
Address Book Dialing, Regular Dialing (with the numeric keys),
Dialing
Automatic Redialing, Manual Redialing, and Sequential Broadcast
(310 destinations)
TX Result Report, Communication Management Report 14 and RX
Reports
Result Report

12 The Public Switched Telephone Network currently supports fax modem speeds up to 28.8 Kbps, depending on
telephone line conditions. Fax machines that can send and receive documents must conform to ITU-T v.34
guidelines.
13 Based on the ITU-T (ITU Telecommunication Standardization Sector) Standard Chart No. 1, JBIG standard
mode.
14 Is output automatically after 40 transmissions.

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B. Warranty
1. imageCLASS MF449dw Exchange/Carry-In Limited Warranty

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2. Canon Toner Cartridge Limited Warranty

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C. List of Tables
Table 1 — Configuration ...................................................................................................................... 2
Table 2 — eCarePAKs ......................................................................................................................... 3
Table 3 — Optimum Performance Range and Maximum Monthly Print/Copy Volume .................... 4
Table 4 — Power and Plug Requirements ........................................................................................ 13
Table 5 — imageCLASS MF449dw Installation Space Requirements ............................................ 14
Table 6 — Estimated Installation Times ............................................................................................ 15
Table 7 — Main Unit Consumables List ............................................................................................ 22
Table 8 — Soft Counter Configuration............................................................................................... 23
Table 9 — imageCLASS MF449dw Main Unit, Copy, and Print Specifications .............................. 30
Table 10 — Cassette Feeding Unit-AH1 (Optional) Specifications .................................................. 32
Table 11 — Copy Card Reader-F1 (Optional) Specifications........................................................... 32
Table 12 — Scan Specifications ........................................................................................................ 33
Table 13 — Network: Wired LAN Specifications ............................................................................... 34
Table 14 — Network: Wireless LAN Specifications .......................................................................... 34
Table 15 — Fax Specifications .......................................................................................................... 35

D. List of Figures
Figure 1 — License Management System .................................................................................... 19
Figure 2 — Dispatch by CITS Call Escalation Procedure Flow Chart .............................................. 25
Figure 3 — Warranty Marketing Call Escalation Procedure Flow Chart .......................................... 26
Figure 4 — Unregistered Machine Call Escalation Procedure Flow Chart ...................................... 27

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