Ca

ID Customer Name Sentiment CSAT Score

PIS-39858047 Frances Gullefant Neutral 8
ROH-40287216 Harcourt Zoanetti Negative 5
NKC-39578431 Washington Oxteby Negative 3
APY-17008648 Rafe Duffitt Very Negative 4
MHK-38443501 Tris Bent Positive 8
QKL-49133006 Kassie Elman Very Negative 4
ZPZ-31710059 Elbertina Hewins Very Positive 10
IJF-13083880 Garland Chuney Negative 3
ZKW-68562847 Caroljean Bischop Negative 3
NIL-47926257 Delmor McKleod Negative 6
BPQ-80812775 Julee O'Gavin Negative 3
ZOK-34480332 Jaye Gribbon Neutral 7
ZMB-79323804 Brodie Dobrowski Negative 5
YYO-56445305 Sibylla Kemet Very Negative 2
JYD-67455825 Quintilla Hourston Negative 6
KNO-93249512 Maggi Simpson Positive 9
VFG-63863025 Early Andrassy Very Positive 9
UCT-41608771 Ettie Ruoff Very Negative 3
YLF-83918836 Bogey McReath Positive 7
QCH-83950486 Sephira Philippart Negative 3
PDB-14404239 Charles Sandison Neutral 5
LFZ-17229282 Zora Keelin Negative 3
VKV-67119644 Lillis Dewhurst Negative 4
PBY-32667898 Luz Gudgeon Very Negative 4
EWI-18960031 Abigale Morgan Very Negative 4
IYX-48770048 Minette Muzzillo Very Negative 4
EVO-87671386 Nanon FitzGilbert Very Positive 10
ZYX-10467563 Ginelle Olver Neutral 8
DZU-03236134 Tricia Kinnie Negative 6
CAZ-10660311 Kristoforo Burnell Positive 7
ESF-57588548 Dulsea Pendry Very Positive 10
WKS-55916097 Alberik Jacques Neutral 6
OHX-59443580 Banky Falla Negative 5
TLA-11600824 Ganny Crampsy Negative 3
YPB-82095843 Shari Adrienne Negative 3
LZU-62237096 Charo Aisbett Negative 3
XCX-53374693 Francyne Hagergham Negative 6
PJL-11752230 Lindsay Bubb Very Positive 9
MFC-52269149 Roobbie Pickervance Neutral 6
TQC-88855863 Erminia Lummasana Positive 7
FGR-90006976 Ariel Pittendreigh Negative 4
PAT-23706620 Rudie Tomsen Positive 7
XRX-56871498 Alric Scrane Very Negative 4
BYM-24034403 Eyde Djurevic Very Negative 2
TNK-37391425 Hubey Wartonby Negative 3
JJM-32557838 Cirstoforo Jemmett Very Negative 4
KWC-18652469 Elijah Goalby Very Negative 2
GCS-45015293 Thaddus Seeley Positive 9
IZX-08099835 Brody Rebichon Negative 6
TPZ-92635583 Eartha Boner Positive 8
JOT-87331404 Loralee Shivell Neutral 8
OKK-04567923 Zacherie Tigner Very Negative 4
TCX-30032546 Madelena Pinnock Negative 4
HMX-04214019 Mira Beddows Positive 7
SYU-34524338 Giralda Gebby Very Negative 3
GBF-72465641 Shelagh Washington Very Negative 1
FMF-68865737 Janeczka Caze Negative 6
WMA-45712668 Angie Francklin Negative 4
VEC-69408692 Anna-maria McPeice Neutral 7
MBN-58485152 Jude Traise Very Positive 9
VBY-78584211 Evangeline Dillingham Negative 5
WSO-69134806 Patti Gocher Very Negative 1
MYP-30178430 Cora Buggs Negative 3
FRU-31409409 Othella Kindle Negative 5
VMZ-59696572 Sheppard Withull Positive 8
JCE-87896568 Llewellyn Pablos Very Positive 9
GZL-83273642 Lurleen Swadden Neutral 8
YHK-31842577 Ardith Bunting Negative 3
BGA-81071725 Wylie Gramer Negative 3
CRQ-64410572 Bat Pond Negative 5
 Excel Data for Analysis

Call Center Sentiment Analysis Data

Call Timestamp Reason City State

1/1/2024 Billing Question Charleston West Virginia
1/1/2024 Billing Question Honolulu Hawaii
1/2/2024 Billing Question Dallas Texas
1/2/2024 Billing Question Fort Myers Florida
1/2/2024 Billing Question Tuscaloosa Alabama
1/3/2024 Billing Question Charleston South Carolina
1/3/2024 Payments Pensacola Florida
1/4/2024 Billing Question Little Rock Arkansas
1/4/2024 Billing Question Nashville Tennessee
1/5/2024 Billing Question El Paso Texas
1/5/2024 Billing Question Santa Ana California
1/6/2024 Billing Question Huntington West Virginia
1/6/2024 Billing Question Pittsburgh Pennsylvania
1/7/2024 Billing Question Tucson Arizona
1/7/2024 Payments Des Moines Iowa
1/8/2024 Payments San Francisco California
1/8/2024 Billing Question Lansing Michigan
1/8/2024 Billing Question Washington District of Columbia
1/8/2024 Billing Question New York City New York
1/9/2024 Billing Question Madison Wisconsin
1/9/2024 Billing Question Fort Pierce Florida
1/10/2024 Billing Question Lubbock Texas
1/10/2024 Billing Question Stockton California
1/11/2024 Service Outage Corpus Christi Texas
1/11/2024 Billing Question Minneapolis Minnesota
1/12/2024 Billing Question Colorado Springs Colorado
1/12/2024 Billing Question Abilene Texas
1/13/2024 Billing Question Fort Lauderdale Florida
1/13/2024 Billing Question Shawnee Mission Kansas
1/14/2024 Billing Question Gainesville Florida
1/14/2024 Billing Question Erie Pennsylvania
1/15/2024 Service Outage Houston Texas
1/15/2024 Payments Saint Paul Minnesota
1/16/2024 Service Outage Minneapolis Minnesota
1/16/2024 Billing Question Fort Worth Texas
1/17/2024 Billing Question Salt Lake City Utah
1/17/2024 Billing Question Santa Ana California
1/18/2024 Billing Question South Lake Tahoe California
1/18/2024 Billing Question Montgomery Alabama
1/19/2024 Billing Question Providence Rhode Island
1/19/2024 Payments Richmond Virginia
1/20/2024 Payments Johnstown Pennsylvania
1/20/2024 Payments Washington District of Columbia
1/21/2024 Billing Question Bronx New York
1/21/2024 Payments Las Vegas Nevada
1/22/2024 Billing Question Fort Myers Florida
1/22/2024 Service Outage Pasadena California
1/23/2024 Billing Question Sacramento California
1/23/2024 Billing Question Chicago Illinois
1/24/2024 Service Outage Fort Wayne Indiana
1/24/2024 Service Outage Kansas City Missouri
1/24/2024 Payments Long Beach California
1/24/2024 Service Outage Fort Pierce Florida
1/25/2024 Billing Question Baton Rouge Louisiana
1/25/2024 Billing Question Naperville Illinois
1/26/2024 Billing Question Salt Lake City Utah
1/26/2024 Billing Question Minneapolis Minnesota
1/27/2024 Billing Question Evansville Indiana
1/27/2024 Billing Question Rockford Illinois
1/28/2024 Billing Question Harrisburg Pennsylvania
1/28/2024 Billing Question Reno Nevada
1/29/2024 Payments Bloomington Illinois
1/29/2024 Billing Question Katy Texas
1/29/2024 Billing Question Little Rock Arkansas
1/29/2024 Billing Question Concord California
1/29/2024 Payments Lubbock Texas
1/30/2024 Payments Chicago Illinois
1/30/2024 Billing Question Columbus Ohio
1/31/2024 Billing Question Columbus Georgia
1/31/2024 Service Outage New York City New York
 Call Duration
Channel Response Time Call Center
(Minutes)
Chatbot Within SLA 14 Chicago/IL
Call-Center Within SLA 32 Los Angeles/CA
Chatbot Within SLA 6 Denver/CO
Email Below SLA 26 Los Angeles/CA
Web Within SLA 26 Los Angeles/CA
Web Within SLA 6 Baltimore/MD
Call-Center Within SLA 9 Los Angeles/CA
Call-Center Within SLA 15 Baltimore/MD
Web Within SLA 12 Los Angeles/CA
Web Within SLA 42 Los Angeles/CA
Chatbot Above SLA 44 Baltimore/MD
Chatbot Within SLA 29 Baltimore/MD
Chatbot Within SLA 35 Baltimore/MD
Web Within SLA 30 Los Angeles/CA
Call-Center Within SLA 29 Los Angeles/CA
Call-Center Within SLA 9 Baltimore/MD
Chatbot Within SLA 8 Los Angeles/CA
Chatbot Above SLA 35 Chicago/IL
Web Within SLA 20 Baltimore/MD
Web Within SLA 31 Los Angeles/CA
Email Below SLA 39 Los Angeles/CA
Call-Center Within SLA 38 Denver/CO
Call-Center Above SLA 44 Denver/CO
Chatbot Within SLA 41 Chicago/IL
Chatbot Within SLA 7 Baltimore/MD
Email Within SLA 34 Los Angeles/CA
Web Below SLA 36 Los Angeles/CA
Call-Center Within SLA 9 Chicago/IL
Call-Center Within SLA 39 Baltimore/MD
Email Within SLA 17 Los Angeles/CA
Web Within SLA 26 Los Angeles/CA
Chatbot Below SLA 35 Baltimore/MD
Call-Center Below SLA 25 Chicago/IL
Chatbot Within SLA 35 Chicago/IL
Call-Center Within SLA 38 Baltimore/MD
Web Below SLA 14 Los Angeles/CA
Web Within SLA 43 Los Angeles/CA
Call-Center Within SLA 43 Los Angeles/CA
Web Within SLA 6 Baltimore/MD
Email Below SLA 41 Los Angeles/CA
Call-Center Within SLA 27 Baltimore/MD
Call-Center Within SLA 9 Los Angeles/CA
Call-Center Within SLA 30 Los Angeles/CA
Chatbot Above SLA 36 Chicago/IL
Call-Center Above SLA 17 Baltimore/MD
Web Within SLA 38 Baltimore/MD
Chatbot Within SLA 36 Los Angeles/CA
Chatbot Within SLA 38 Baltimore/MD
Chatbot Within SLA 13 Baltimore/MD
Chatbot Within SLA 42 Los Angeles/CA
Chatbot Within SLA 7 Baltimore/MD
Call-Center Within SLA 30 Baltimore/MD
Chatbot Above SLA 22 Baltimore/MD
Call-Center Within SLA 8 Baltimore/MD
Chatbot Above SLA 44 Baltimore/MD
Chatbot Within SLA 34 Baltimore/MD
Call-Center Within SLA 18 Los Angeles/CA
Email Within SLA 23 Los Angeles/CA
Call-Center Within SLA 37 Los Angeles/CA
Web Within SLA 14 Baltimore/MD
Web Within SLA 31 Denver/CO
Call-Center Within SLA 10 Denver/CO
Chatbot Above SLA 45 Baltimore/MD
Email Within SLA 8 Denver/CO
Email Below SLA 35 Los Angeles/CA
Call-Center Within SLA 33 Los Angeles/CA
Call-Center Within SLA 8 Baltimore/MD
Web Within SLA 19 Baltimore/MD
Web Within SLA 23 Los Angeles/CA
Chatbot Below SLA 35 Los Angeles/CA