Business Studies tore, usines Studles for, concept identify the z other. fe following case jews W! i he ve theit Vi subordinates to achieve the goals ith eal 1. Identify the term highlighted In mh {i)tetakes place due to desire of people ‘pervs ing ands (i) Ieinvolves guiding. motivating: ares ane reall! wants tO r eds of becom it “These are the n* is of ing wt val (iv) These needs are Basie forhuman i a) teisaprocessby which people re’ paves Sit it ee “yal to maintain 90% a individual desired 9 wi) Ie inate ami cor > trig process of stim’ 7 eo ‘organisation- These needs include" ove jking place inthe alexi ) Itrefersto ‘oficial communica ee ne fengune, 5h en, ternal t > ttinvolves converting message = Fillin the Blanks pecome inorder to reach com, sonal relations with follower, WV 1, Directing isur 2, Borusisan exam 3. Communicationis2 way process status is an example of need. sa 5. informal communication is also known as communis ‘ion. 6 Directing provides stability and — in the organisation. sstseot ta see oe. 7. Tre most popular classification of lead ; : 4. There ae three basic styles of leadership ie Autocratic. and Laissez Faire. 9, Spread of rumors possible in ‘communication. 10, __isthe process of translating the encoded message into the effective | 11, Delayed communication due to many evels in organisational structure may lead to barriers 12. Other functions of ‘management prepare a setting for action, while function initiates: action. rors 1. Semantic barrier occurs due to linguistic problems. 2. All managers are leaders but all leaders are not managers. 3. Direction is called as management in action, aval aly ; vey of communication snot required for effective communication 7 te fership is continuous process of influencing behaviour, tor tic : ‘ a communication flows between officers of the same status. . Stability of income isan exam i : ple of Basic Physiologi eas wsiological Needs, ‘tivation is always positive and it can never be negative. ership styles is based on th language. 9. Motivation is a sir simple process asthe individuals are homogenous in thei eir expectations. eee eee ee eae ee eben745 nd made interesting, the job itself becomes a source of motivation to the individual. ed a «satisfy higher level needs, | and flows to the bottom through organisational hierarchy. while Non-Financial Incentives satisfy lower level needs. Matching Type Questions ajven in Column land Column choose the corec pal of statements ons in consultation with his (i) Leader develops action plans and makes decisi _subordinates oe [ci) Itis ess reliable and may create rumours nthe use of power unless it absolutely essential ~~ [(il) Leader does not believe i (Ww) These needs include the need for affection, sense ofbelongingnes, acceptance and friendship a nder A with the correct options given under B. the statements given u oxmalcommunication | {taims at achieving organisational goals qi b._ It aims at achieving personal needs and interests ith the suitable statements under ‘Financial and Non-Financial Incentives’ given under 3. Match the 2. Employees should be provided opportunity to improve their skills and be promoted to higher level jobs b. Employees are offered company shares at a () Coppartnership {i Career Advancement price less than market price Opportunity Status Refers to ranking of positions in the organisation 4, Match the needs of Maslow’s Need Hierarchy Theory’given under‘A with the suitable statements under’B’: 1) Basic Physiological Needs | a._Include factors such as growth, self-fulfillment and achievement of goals (i) Self Actualisation Needs _| b. (i) Affiliation Needs Basic salary helps to satisfy the need Stability of income and Pension plans helps to satisfy the need ‘Acceptance and friendship helps to satisfy the need (iv) Esteem Needs (Safety Needs . Include factors such as self-respect, autonomy status, etc. 5. Match the’Financial and Non-Financial Incentives’ given under A’ with the suitable statements under’ (i) Pay and Allowances ’a. Concerned with designing Jobs that include greater variety of work content, = require higher level of knowledge and skill etc. (i) Job Enrichment Fringe benefits Ike car allowance, medical aid et. are offered over and above the salary id other allowances wi ) Perquisites G._ Itincludes basic pay, dearness allowance7.46 a y one ine On ey, > sprit the suitable 0.6, Match the items given under (i) Organisational Barriers | ® personal faci tee chority relationships, etc [* Som sauce aut ute = = .d to organs : Factors relate unicat!O” ding and d {j)_ Psychological Barriers b. com ass of encoding an decoding , | riers 10 Sos e pro’ ad — Concerned (li) Personal Barriers ic message nt Wore soit communtenoe | factors acts aS ste L. - Emotional facto uitable statements under’ mantic Barriers, | = ipwith the 5 w ne ynd Ne —— under’A’ ‘Financial af lon" * ntation and consideration to employees ay individual auton _—— of its examP! on making ofthe issues related to them vi performance good perform ati we the salary _ Organisational Barrier (b) 1. Status comes under ‘ eee (¢) Psychological Barrier o Grapevine is related to: eae > a ental Commusicaton (b) Diagonal Communication (4) Informal Communication (c) Formal Communication 3. Motivation means to: (2) Coordinate people to work together () induce people to work willingly (d) Help employees to \ 4. Which element of directing is concerned with making subordinate to act in a organisational goals? (b) Communication _(c) Motivation (b) Guide people to work efficiently learn more about a job desired manner to achiew (d) None of these (a) Leadership 5. i of the following is a financial incentive? {CBSE, Delhi & Al Compt 202) a i ; 2 erquisites (b) Status (c) Job-enrichment (d) Job-security superior Ankit. Ankit implemen’: 6. i Peete asia ua useful ideas regarding reduction of cost to his ) ease a ae agi favorable results, but he never appreciates Mayank for his suggestions communicate any Idea to Ankit. Which type of communication barriers being highlighted? (a) Personal Barrier 7, ca oi e Organisational Barrer (c) Psychological Barrier (d) Semantic Barrier : ing the message in to (a) Media 1g communication symbs (b) symbols Is known as: encoding (©) Feed Back (d) Decoding 8. The motivation theo (a) Fred Luthans ry, ace needs in hierarchical order, is developed by cot g ed by: (©) Abraham Maslow ‘a Peter Druckerpiecing 147 der and discipline is find in ne (b) Democratic Leadership oe y ' a “enein endersP (4) Both (hy) and (ey A any vender shiP eee ing weadership styles, which one has the advantage A highest level oh Aehagption? wot oo ership Style (b) free hein Leadership ‘je cratic L0M ad : ra Leadership Style (d) None of ! wherever superior subordinate’ relationship erists, Which feature ch duacting i tptighnad lace sng one gwen sare? from top to bottom inthe continuous Process (b) It flows from top: 0) moempceateveryevel of management (4) tines action eu ofthe fllowing snot an assumption of Maslow’s Need Hierarchy Theory? ‘ ples behaviour Is based on thelr needs " molt needs are in hierarchical order 7 people are motivated by unfulfilled needs 6 Aperson moves to next higher level need even iflower need isnot satisfied portlephone connection dung the process of communication isan example of: . {a} Decoding (b) Media () Encoding (d) Noise hich leadership style gives complete freedom to subordinates? (a) Democratic Leadership (b) Free Rein Leadership (c) Autocratic Leadership (d) Both (a) and (b) 15. Which ofthe following describes Democratic Leadership Style’? la) Leader develops action plan in consultation with subordinates {b) Communication is oly one way with subordinates {) Manager's only to support and provide information (6) Followers have high degree of independence 16. Out ofthe following, which need is concerned with sense of belongingness? (2) Esteem Need (b) Self Actualisation Need (c) AffiliationNeed (d) SafetyNeed Which of the following is not a measure to improve communication effectiveness? {@) Convey things of help and value to listeners. (b) Communicate according to the needs of receiver (@ Undarified Assumptions (d) Consult others before communicating 4 Which of the following statement is not correct? (2) Motivation is an external feeling (b) Motivation is only positive (©) Both (a) and (b) ‘re (d) Motivation is a complex process ‘Which of the following is not an advantage of formal communication? (a) Ensures orderly flow of information ‘ bE (b) Provides social satisfaction (d) Helps in fixing responsibility a, ot Communication tries to fulfil: 9) Safety Need (0 Social: (b) Basic Physiological Need Need ysiologi (d) Self-Actualisation NeedSE eee | Business Studies for ¢ ¥ _—_————— aa 748 eae — Wyn rocess of motivation? iguction of Tension ~ Satisfied Neg in Behaviour ~ Reduction of Tesi, \ ied Need ~ Reduction of Tension ince of PF eque! hy Behaviour Re 5 Searc > Satish Satisfied Need ~ Reduction ofTenign cothly and there is no intern 21. Out of the following, which one depicts the correct 5 (a) Tension + Unsatisfied Need ~ Drives (0) Unsatisfied Need ~ Tension ~ Satisied NEC" (0) Unsatisfied Need ~ Tension ~* Drives Oa ssTension-* (a) Drives + Search Behaviour unsatisfied k goes on smo ke sure that work 9 re obeyed. He bell i 22, Karts ane sg orders and insists that they eyed. He believes that, production. To achieve this, Hy, vance. which leadership styles being fy" shment both can egiven depending UPON the perform Yolen orpunis bylarnt Sy (by Participative Leadership Style ). Autocratic Leadership Style id) None of these a Free Rein Leadership Style ee Ted to perform. ae ____ ine st 1) communication (2) None of these ) Motivation mployees. 7 the folowing element of cirecting to bulld up the morale of emp i ‘one ot 7 pyaar {b) Communication (0) Motivation these an verarchy of needs as per Abraham Maslow? 25. which ofthe following isthe appropriate order of iierarchy (a) Safety Needs ~ Basic Physiologica > Socie -+ Esteem Needs - Self Actualisation Need ogical Needs» Social Needs ~ Esteem N A Basic Physiological Need oot mm Needs ~ Social Needs ~ Self Actualisation N ) i -s Esteem Needs ~ Self Actualisation Needs Safety Ne leeds + Esteem i cll Nets Se ds + Esteem Needs ~ Self Actualisation Needs : ‘tala eae 26. ———- isa non-financial incentive IPAS eaininneieat (c) Employee Recognition Programmes (@) Allofthese 27. MR Sah, the Excchairman of Swadesh Ltd, built up his successor before retiring, Following the norms st up by him, he handed over the reins ofthe company to the co-founder Mr. Shravan, who had the poten to bring about change in the behaviour of others, Name the concept of management which was theres is + Safety Needs ~ Estee’ .eds -+ Basic Physiological Ne ffety Needs — Social Nee why Mr. Sarthi chose Mr. Shravan to be his successor. (CBSE, Sample Paper 202 (2) Motivation (b) Leadership (3) Communication (d) Staffing 28. Which need is satisfied when one becomes what he really wants to become? (2) Esteem Needs (b) Belonging Needs (0) Security Needs (d) Self-Actualisation Needs 29. Function of Directing is performed at: (2) Top level (b) Middle level (© Operati perational level (d) Allof these 30, ‘Presence of i a ‘more managerial levels, Which type of communication barrier is being highlighted? (a) Personal Barrier (9 Psychological Barier a Susp Barrier ic Barrier 31. At Support.com, there i » there is no reward or appreciation for a good suggestion. Thus, the subordinates are willing to offer any useful suggestions to their su iors. Identify the type of barrier to cor tic : ieir superior: en (a) Semantic barrier {CBSE, Sample Paper (0 Organisational barrier ial a barrier sychological barrierPn Biestions read the following statement a oo pa tallowintng those given below: 8: Assertion (A) and Reason (R}),Choose the correct resort 7 (A) and Reason (R) are True and Res a geton som (hs the correct explanation of Avert 1 fenaseon ae eason (Rare True and Reason (fs notte corect explanation of aman vase Ads Tue but Reason (i False een. pst fe but Reason Te ertion (A) 1 Aegon (RI: Informa ay Job Security often makes people complacent and they donot perform e a. Aserteere Is norsk of job in case of Job Security or: recting takes place a every level ofrmanagemen. eon here may be change inmanagers but the directing poses continues as org eset continue further without direction 4. assertion (R): Motivations 3 complex process. Asser: Individuals are heterogeneousin thelr expectations, 5, assertion (A: Motivation can Be forced on employees. ase (Rh The internal feelings influence human behaviour to act in a particular manner. 4 assertion (Al: Co-Partnership induces the employees to contribute for the growth of the organisation. aeon (Rl: The allotment of shares creates 2 feeling of ownership in the employees. 1. assertion (AY: Money only satisfies the lower level needs. vas money has the purchasing power it becomes very important incentive for every individual Statement Based Questions Informal Communication arises from social interaction of people Mion system of communication is generally referred to as the Grapevine ficiently. 3, Asse anisational activities perceptions and reactions. Reason (R): (b) Both the Statements are false. (@) Statement 2s true and Statement 1 Is false. Alternatives: (@) Both the Statements are true. {Q Statement 1 is true ‘and Statement 2's false. g flows from top to bottom: y at top level of management. use people are of homogeneous nature, 1, Statement 1: Directin Statement 2: Directing takes place on! 2, Statement 1: Motivation is a simple process beca Statement 2: Motivation isan external feeling and can be easily forced on employees: 3. Statement 1: All the needs of individuals can ibe satisfied by money alone. Statement 2: Financial incentives are more effective in case of higher level employees: 4, Statement 1: Autocratic leaders have little or no concern for the well-being of employees. Statement 2: Autocratic leader is dogmatic 5, Statement 1: Formal communication is usually conveyed in an impersonal manner Statement 2: Formal communication helps in fixing responsibility. 6, Statement 1; Organisational barriers arise on account of emotional status: of sender & receiver of the message Statement 2: Semantic barriers arise because of use of wrong words, faulty translations, etc.