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CSM Answer Key - II

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CSM Answer Key - II

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KNOWLEDGE INSTITUTE OF TECHNOLOGY (AUTONOMOUS)

B.E/B.Tech. DEGREE EXAMINATIONS


Internal Assessment-II
Date : 22.04.2024
Department IT & CSBS Semester VI Regulation 2021
Sub Code & Sub Name CCS336 Cloud Service Management

PART A
Mark
Q. No. Answer Key(Internal Assessment-II)
s
1. Draw the neat diagram for Cloud Services Reference Model.

2. What are the operation tasks involved in Cloud Service Operations Management?
Monitoring and Performance Management
2
Incident Management

3. Write the Difference between Capex Vs Opex Shift.


Capex Shift: Involves moving expenses from capital expenditures to operating expenditures.
This shift typically involves leasing or renting assets instead of purchasing them outright,
resulting in lower initial capital outlay but higher ongoing operating costs.
2
Opex Shift: Involves moving expenses from operating expenditures to capital expenditures.
This shift usually occurs when certain operational expenses are capitalized, such as software
development costs, which are then amortized over time, reducing immediate operating
expenses but increasing long-term capital expenditures.
4. Write the factor of Cloud Cost Models.
Resource Utilization 2
Service Level Agreements (SLAs)

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5. Define IT Governance.
IT Governance refers to the framework of processes, policies, and controls put in place to
ensure that IT resources are utilized effectively and aligned with the organization's objectives. 2
It involves making decisions about IT investments, prioritizing projects, managing risks, and
ensuring compliance with regulations and standards.
6. What is the need for Risk Matrix?
Visualize Risk Level 2
Guide Risk Management Decisions
7. Write the different roles of Cloud Service Life cycle.
Service Strategy 2
Service Design
8. List the five principles of Cloud Service Operations Management.
2
Automation, Monitoring and Management, Scalability, Resilience, Cost Optimization
9. Write the different pricing models in Cloud Service Economics.
2
Pay-as-You-Go, Reserved Instances
10. What is Meant by Peak usage time?
Peak usage time refers to the period during which the demand for resources or services 2
reaches its highest point. It typically occurs when the largest numbers of users are actively
utilizing the system or when resource consumption is at its maximum capacity.

PART B
11. (a) (i) Describe in detail about the Cloud service Reference Model & Life Cycle.
The Cloud Service Reference Model (CSRM) provides a conceptual framework for 13
understanding the components and relationships within cloud computing environments.
Cloud Service Mode, Cloud Deployment Mode, Cloud Service Life Cycle.
(Or)
11 (b) (i) Explain in detail about the Benchmarking of Cloud Services. 13
 Benchmarking of cloud services involves comparing the performance,
capabilities, and costs of different cloud service providers to identify the best fit
for specific business needs. It includes assessing factors such as compute power,
storage options, network performance, security features, and pricing models.
 Benchmarking helps organizations make informed decisions when selecting
cloud providers and optimizing their cloud infrastructure for efficiency and cost-
effectiveness.

12. (a) (i) Outline the key parameter of pricing models in cloud and suggest how it could be 13

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efficient utilization of cloud services.

Key parameters of pricing models in cloud services include resource usage (such as
compute power, storage, and data transfer), service levels (such as availability and
performance guarantees), and billing structures (such as pay-as-you-go or subscription-
based models). Efficient utilization of cloud services involves closely monitoring
resource usage, optimizing configurations, leveraging auto-scaling capabilities, and
selecting the most cost-effective pricing options based on workload patterns to minimize
costs while meeting performance requirements.

12 (b) (i) Outline the various Cloud Service Charging and identify which among them could 13
be applied to formulate cloud structure for a small firm.

 Pay-as-You-Go: Ideal for small firms as it allows them to pay only for the
resources they consume, minimizing upfront costs and scaling expenses
according to usage.
 Subscription-Based: Provides predictable monthly or annual costs, suitable for
small firms with stable workloads and budget constraints, offering fixed pricing
for a set amount of resources or services.

 Spot Instances: Small firms can leverage spot instances for non-urgent tasks or
workloads with flexible deadlines, taking advantage of discounted prices for
unused cloud capacity.

13. (a) (i) Explain in detail about the Understanding value of Cloud Service and Total Cost of 13
Ownership.

 Understanding the value of cloud services involves evaluating not only the direct
costs but also the benefits gained from factors like scalability, agility, and
innovation.

 Total Cost of Ownership (TCO) analysis assesses the comprehensive expenses


associated with deploying and managing IT resources, including hardware,
software, personnel, maintenance, and infrastructure. By comparing TCO with
the value delivered by cloud services, organizations can make informed decisions
about cloud adoption, weighing cost savings against strategic advantages.

(b) (ii) Elaborate on Cloud Governance Framework with Neat Sketch. 13

A Cloud Governance Framework establishes policies, processes, and controls to ensure

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effective management and oversight of cloud services. It encompasses areas such as
security, compliance, risk management, and cost optimization. A neat sketch might
illustrate a hierarchical structure with layers for governance policies, compliance
standards, risk assessments, and ongoing monitoring and review processes.

14 (a (i) Describe in detail in Cloud service Model Risk Matrix. 8


The Cloud Service Model Risk Matrix categorizes risks associated with different cloud
. )
service models (IaaS, PaaS, SaaS) based on their likelihood and impact. It helps
organizations assess and prioritize risks, considering factors like data security,
compliance, vendor lock-in, and service availability. By identifying and addressing these
risks, organizations can mitigate potential threats and make informed decisions about
adopting cloud services.
(ii Write the difference between IT Governance & Cloud Governance. 5
)
IT Governance focuses on the overall management of IT resources and activities
within an organization, ensuring alignment with business objectives, risk
management, and compliance with regulations. Cloud Governance, on the other
hand, specifically addresses the unique challenges and considerations of managing
cloud services, including security, compliance,cost management, and vendor
management, within the broader context of IT governance principles.

(b (i) Explain in detail about the Cloud Cost Models. 13


)  Cloud cost models encompass various pricing structures offered by cloud
service providers, including pay-as-you-go, subscription-based, spot
instances, and reserved instances.
 These models enable organizations to optimize costs by selecting the most
suitable pricing option based on their workload patterns, budget constraints,
and resource requirements, thereby maximizing cost-efficiency and
flexibility in cloud resource utilization.

15 (a (i) Write the brief note on role of Cloud Marketplace. 13


 Cloud marketplaces serve as platforms where users can discover, compare, and
. )
purchase cloud services, applications, and solutions from various vendors.
 They streamline the procurement process, provide access to a wide range of
offerings, and often offer features like user reviews, ratings, and billing
integration, facilitating efficient deployment and management of cloud resources
for organizations.
(Or)
15 (b (i) Elaborate on Balanced Scorecard. 13
The Balanced Scorecard is a strategic performance management framework that
)
translates an organization's vision and strategy into a set of tangible objectives and
measures across four perspectives: financial, customer, internal processes, and learning
and growth. It provides a comprehensive view of organizational performance, enabling
better decision-making and alignment of activities with strategic goals.

16 (a (i) Formulate stage-by-stage evolution of cloud Service Model with neat sketch and 15

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formulate any three benefits, drawbacks achieved by it in the banking and
insurance sectors.
Stage-by-stage evolution of cloud service models typically includes the
progression from traditional on-premises infrastructure to Infrastructure as a
Service (IaaS), Platform as a Service (PaaS), and finally Software as a Service
(SaaS), as depicted in the sketch.
Benefits in banking and insurance sectors:
Cost Reduction: Cloud services offer cost savings through reduced infrastructure
investments and operational expenses.
Scalability: Cloud platforms enable banks and insurers to scale resources based on
. ) demand, accommodating fluctuations efficiently.
Innovation: Cloud facilitates rapid deployment of new services and applications,
fostering innovation and agility in a highly competitive market.
Drawbacks:
Security Concerns: The sensitive nature of financial data raises security and
compliance concerns in the cloud.
Regulatory Compliance: Banks and insurers must navigate complex regulatory
requirements when adopting cloud services, potentially leading to compliance
challenges.
Data Privacy: Concerns about data privacy and protection arise due to data
residency and sovereignty issues associated with cloud storage and processing.

(b (i) As a data center administrator, you are responsible to carry out the maintenance, 15
operations, infrastructure design and management. If a primary computer system
)
fails in the data center, elaborate the steps that must be carried out to overcome the
failure. Illustrate the same with a neat sketch.
The event of a primary computer system failure in a data center, the following
steps should be carried out to overcome the failure:

Identify the Failure: Quickly diagnose the primary computer system that has failed
and determine the extent of the issue.
Failover to Redundant System: If available, initiate failover procedures to switch
to a redundant or backup system. This ensures continuity of operations while the
primary system is being repaired.
Notify Stakeholders: Inform relevant stakeholders, including IT personnel,
management, and users, about the failure and the actions being taken to resolve it.
Isolate the Failed System: Isolate the failed primary system to prevent any further
impact on the data center's operations or other systems.
Troubleshoot and Repair: Identify the root cause of the failure and take
appropriate steps to troubleshoot and repair the primary system. This may involve
hardware replacement, software updates, or configuration adjustments.
Restore Services: Once the primary system is repaired and operational, restore
services and verify that they are functioning correctly.
________________________________________
| |
| Data Center |

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|______________________________________|
|
|
________ |
| | | ________
| Pri |---|---| Redundant |
| Sys | | | Sys |
| Fail | | | (Backup)|
|________| | |__________|
|
____________|____________
| |
| Troubleshoot & |
| Repair Failed |
| Primary Sys |
|_________________________|

Signature with name BOS Chairperson/HoD

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