Book Title:-Advertising Promotion and Other Aspects of Integrated

Marketing Communications

Author :-Terence A. Shimp

ISBN :-9788131528242

Price :-INR 725

Pages :-752

Edition :-9

Binding :-Paperback

Imprint :-South Western

© Year :-2013

Overview :

'Market-leading ADVERTISING PROMOTION AND OTHER ASPECTS OF INTEGRATED

MARKETING COMMUNICATIONS, 9E discusses all aspects of marketing communications, from time-
honored methods to the newest developments in the field. Comprehensive treatment of the fundamentals
focuses on advertising and promotion, including planning, branding, media buying, sales, public relations,
and much more. Emerging topics get special attention in this edition, such as the enormous popularity of
social media outlets, online and digital practices, viral communications, and personal selling, along with all
of their effects on traditional marketing. Revised to make ADVERTISING PROMOTION AND OTHER
ASPECTS OF INTEGRATED MARKETING COMMUNICATIONS, 9E most current I.M.C. text on the
market, chapters address must-know changes to environmental, regulatory, and ethical issues, as well as
Marcom insights, place-based applications, privacy, global marketing, and of course, memorable advertising
campaigns.

Table Of Content :

'PART I: THE PRACTICE AND ENVIRONMENT OF INTEGRATED MARKETING

COMMUNICATIONS (I.M.C.). 1. An Overview of Integrated Marketing Communications. 2. Enhancing
Brand Equity and Accountability. 3. Brand Adoption, Brand Naming and Intellectual Property Issues. 4.
Environmental, Regulatory and Ethical Issues. PART II: FUNDAMENTAL I.M.C. PLANNING
BACKGROUND AND DECISIONS. 5. Segmentation and Targeting in I.M.C. 6. The Communications
Process and Consumer Behavior. 7. The Role of Persuasion in I.M.C. 8. I.M.C. Objective Setting and
Budgeting. PART III: ADVERTISING MANAGEMENT AND NEW MEDIA CHOICES. 9. An Overview
of Advertising Management. 10. Effective and Creative Ad Messages. 11. Endorsers and Message Appeals
in Advertising. 12. Traditional Ad Media. 13. Online Advertising. 14. Social Media. 15. Direct Advertising
and Other Media. 16. Media Planning and Analysis. 17. Measuring Ad Message Effectiveness. PART IV:
SALES PROMOTION MANAGEMENT. 18. Sales Promotion Overview and the Role of Trade Promotion.
19. Consumer Sales Promotion: Sampling and Couponing. 20. Consumer Sales Promotion: Premiums and
other Promotions. PART V: OTHER I.M.C. TOOLS. 21. Public Relations, Buzz Marketing, and
Sponsorships. 22. Packaging, POP Communications, and Signage. 23. Personal Selling.
 Book Title:-B2B Marketing: A South-Asian Perspective

Author :-Michael D. Hutt | Dheeraj Sharma | Thomas W. Speh

ISBN :-9788131520796

Price :-INR 825

Pages :-554

Edition :-11

Binding :-Paperback

Imprint :-South Western

© Year :-2014

Overview :

Marketing to businesses is fundamentally different from marketing to individual consumers. Business to

business (B2B) marketing usually involves a much longer and multifaceted sales cycle. Additionally,
decision makers are usually highly involved as the stakes are high. Understanding the B2B process is vital
for the success of businesses as there is increasing burden on managers to provide concrete results. Thus,
decision making in the B2B context may be understood as individual psychology, small group psychology,
or a large group psychology. Consequently, it is important to use apposite strategies to engage B2B
customers.

Typically, B2B marketing encompasses marketing to both for-profit and non-profit businesses. Not-for-
profit businesses include both government and non-government organizations. Thus, the B2B marketing
process is longer and is largely driven by relationship marketing. Buying decisions are made more rationally
as there are multiple influencers involved in decision making.

The demand can be for both B2B products and services. The B2B demand is both derived and joint, making
it less elastic as compared to the demand for B2C products and services. Thus, B2B transactions are usually
larger compared to B2C transactions, thus justifying a more direct and frequent contact between buyers and
sellers.

The aforementioned existing difference between B2C and B2B marketing has led to the evolution of a new
stream in marketing, i.e., B2B marketing. This book, B2B Marketing, eleventh edition, offers a
comprehensive learning of various facets of B2B marketing and is meant to meet the requirements of
management and commerce students of various universities across the country.

Table Of Content :

Chapter 1 A Business Marketing Perspective

Chapter 2 Organizational Buying Behavior

Chapter 3 Customer Relationship Management Strategies for Business Markets

Chapter 4 Segmenting the Business Market and Estimating Segment Demand

Chapter 5 Business Marketing Planning: Strategic Perspectives

Chapter 6 Business Marketing Strategies for Global Markets

Chapter 7 Managing Products for Business Markets

Chapter 8 Managing Innovation and New Industrial Product Development

Chapter 9 Managing Services for Business Markets

Chapter 10 Managing Business Marketing Channels

Chapter 11 Supply Chain Management

Chapter 12 Pricing Strategies for Business Markets

Chapter 13 Business Marketing Communications: Advertising and Sales Promotion

Chapter 14 Business Marketing Communications: Managing the Personal Selling Function

Chapter 15 Marketing Performance Measurement

Chapter Cases

Comprehensive Cases

Name Index

Subject Index
 Book Title:-Consumer Behavior

Author :-Dr. Dheeraj Sharma | Jagdish N. Sheth | Banwari Mittal

ISBN :-9788131528532

Price :-INR 675

Pages :-556

Edition :-1

Binding :-Paperback

Imprint :-CL India

© Year :-2015

Overview :

'Consumer Behavior goes beyond the conventional subject matter of most consumer behavior textbooks,
focusing not only on the role of consumers as buyers, but also on their roles as users and payers. This book
primarily focusses on consumer behavior from a managerial perspective, emphasizing marketing strategy
and marketing management, making this more appropriate for upper level, or graduate level courses. This
book adopts a Consumer Values framework to demonstrate how consumer behavior is driven by the market
values that consumers seek, helping readers to understand the decision-making process. The six-value
framework offers marketers an avenue to practice the relationship orientation and, as a result, achieve
consumer satisfaction and retention.

Table Of Content :

'Part 1 Consumer Behavior: Power, Scope, and Context Chapter 1 The Customer: Key to Market Success
Chapter 2 Determinants of Consumer Behavior: Personal Factors and Market Environment Chapter 3 Trends
in Determinants of Consumer Behavior Part 2 Foundations of Consumer Behavior Chapter 4 The Consumer
as a Perceiver and Learner Chapter 5 Consumer Motivation: Needs, Emotions, and Psychographics Chapter
6 Consumer Attitudes: Cognitive and Affective Chapter 7 Researching Consumer Behavior Part 3 Consumer
Decisions and Relationships Chapter 8 Individual Consumer Decision Making Chapter 9 Institution
Consumer Decision Making: Needs, Emotions, and Psychographics Chapter 10 Relationship-Based Buying
Part 4 Building Loyalty and Consumer Value Chapter 11 Consumer Loyalty to Products, Brands, and Stores
Chapter 12 Online Consumer Behavior Chapter 13 Creating Market Values for the Consumer Glossary Index
 Book Title:-Consumer
Behaviour

Author :-Srabanti Mukherjee

ISBN :-9788131516225

Price :-INR 525

Pages :-472

Edition :-1

Binding :-Paperback

Imprint :-South Western

© Year :-2012

Overview :

'This book provides a thorough analytical insight into various facets of consumer behaviour with special
reference to India and pan Asia. The book focuses on the phenomenal changes in the behavioural dimensions
of the 21st century consumers and their implications to the contemporary business world. The purview of the
book ranges from identification of needs to complex decision-making processes of both B2C and B2B
markets. Within its sphere the book encompasses various internal and external influencing parameters of the
consumer decision-making process and consumer choice heuristics. The book incorporates close-to-real-life
opening vignettes and closing cases as well as several exhibits to illustrate the concepts and theories that
form the basis of multifarious dimensions of consumer behaviour.

Table Of Content :

'Section I Introduction to Consumer Behaviour 1. Introduction 2. The Changing Patterns of Consumer

Behaviour 3. Dimensions of Consumerism Section II Individual Determinants of Consumer Behaviour 4.
Motivation and Involvement of the Consumers 5. Perception of Consumers 6. Theories of Personality and
Self-Concept 7. Theories of Learning 8. Attitude Formation and Measurement 9. Values and Lifestyle
Section III Environmental Determinants of Consumer Behaviour 10. Influence of Culture on Consumer
Behaviour 11. Group Influences of Consumption 12. Family Buying Decisions Section IV Consumer
Decision-Making and Consumer Behaviour Models 13. Diffusion of Innovations and Opinion Leadership
14. Consumer Decision Making 15. Models of Consumer Behaviour 16. Organizational Buying Behaviour
17. Dimensions of Consumer Research Section V Cases
 Book Title:-Essentials of Marketing Research

Author :-William G. Zikmund | Barry J. Babin

ISBN :-9788131502815

Price :-INR 575

Pages :-432

Edition :-3

Binding :-Paperback

Imprint :-South Western

© Year :-2007

Overview :

'In response to market feedback, ESSENTIALS OF MARKETING RESEARCH, 3rd, was developed
directly from the ninth edition of Barry J. Babin and William Zikmund's best-selling Exploring Marketing
Research text. ESSENTIAL'S OF MARKETING RESEARCH focuses on students as managers, not
practitioners, of marketing research. It addresses the design, collection, analysis, and reporting of marketing
research data relevant to a firm's current and future needs, but it is designed specifically for instructors who
prefer a more concise introduction to marketing research topics.

Table Of Content :

' INTRODUCTION.The Role of Marketing Research. Information Systems and Knowledge

Management.The Marketing Research Process: An Overview.The Human Side of Marketing Research:
Organizational and Ethical Issues.DESIGNING RESEARCH STUDIES.Exploratory Research and
Qualitative Analysis.Secondary Data Research in a Digital Age.Survey Research.Observation.Experimental
Research.MEASUREMENT.Measurement and Attitude Measurement.Questionnaire Design.SAMPLING
AND STATISTICAL THEORY.Sampling Designs and Sampling Procedures.Determination of Sample
Size: A Review of Statistical Theory.ANALYSIS AND REPORTING.Basic Data Analysis. Differences
Between Groups and Relationships Among Variables.Communicating Research Results: Research Report,
Oral Presentation, and Research Follow-Up.COMPREHENSIVE CASES WITH COMPUTERIZED
DATABASES.Appendix: Statistical Tables.
 Book Title:-Internet Marketing and e-Commerce

Author :-Ward Hanson

ISBN :-9788131517123

Price :-INR 650

Pages :-656

Edition :-2

Binding :-Paperback

Imprint :-South Western

© Year :-2012

Overview :

'The second edition of Principles of Internet Marketing continues where the previous edition left off,
emphasizing rigor not hype, illustrating leading practices by leading companies, showing how extensive use
of research results to support conclusions, and finally pays close attention to what is unique about online
marketing. The new edition continues to show how the Internet is creating value for customers and profits
for companies, and most importantly, it shows how Internet Marketing fits into the rest of an organization's
marketing strategy. Reflecting the lessons of the last few years, Principles of Internet Marketing looks at
Internet marketing by traditional large companies, small business, and online startups.

Table Of Content :

'PART I: FOUNDATIONS. 1. Introduction. 2. A Digital World. 3. Networks. 4. Individuals Online. PART

II: ESSENTIAL SKILLS. 5. Web Business Models. 6. Online Branding. 7. Usability, Credibility,
Persuasion. 8. Traffic Building. 9. Personalization. 10. Creating Commitment. 11. Innovation and the Net.
12. Pricing in an Online World. PART III: e-COMMERCE. 13. Internet Retailing. 14. Consumer Channels.
15. B2B eCommerce. 16. Online Research. 17. Organizing for Online Marketing.
 Book Title:-Marketing Channels

Author :-Bert Rosenbloom

ISBN :-9788131518427

Price :-INR 725

Pages :-686

Edition :-8

Binding :-Paperback

Imprint :-South Western

© Year :-2012

Overview :

'Marketing Channels: A Management View, 8e, a market leader, is known to provide a management focus
and managerial framework to the field of marketing channels. Theory, research, and practice are covered
thoroughly and blended into a discussion that stresses decision making implications. This new edition
reflects global, socio-cultural, environmental, and technological changes that have taken place within the
industry.

Table Of Content :

'Part I: MARKETING CHANNEL SYSTEMS. 1. Marketing Channel Concepts. 2. Marketing Channel

Participants. 3. The Environment of Marketing Channels. 4. Behavioral Processes in Marketing Channels.
Part II: DEVELOPING THE MARKETING CHANNEL. 5. Strategy in Marketing Channels. 6. Designing
Marketing Channels. 7. Selecting Channel Partners. 8. Target Markets and Channel Design Strategy. Part
III: MANAGING MARKETING CHANNELS. 9. Motivating the Channel Members. 10. Product Issues in
Channel Management. 11. Pricing Issues in Channel Management. 12. Promotion in Marketing Channels.
13. Logistics and Supply Chain Management in Marketing Channels. 14. Evaluating Channel Member
Performance. Part IV: ADDITIONAL PERSPECTIVES ON MARKETING CHANNELS. 15. Online
Channel Systems and Management. 16. Franchise Marketing Channels. 17. Marketing Channels for
Services. 18. Global Marketing Channels. Part V: CASES.
 Book Title:-Marketing Management

Author :-Debasis Pradhan

ISBN :-9788131515600

Price :-INR 725

Pages :-324

Edition :-1

Binding :-Paperback

Imprint :-Cengage Learning India

© Year :-2012

Overview :

Marketing Management: A Casebook is a comprehensive collection of 16 cases aimed at helping students

understand the complex issues that marketing professionals deal with on a regular basis. These cases will
help students apply conceptual, strategic thinking to issues in marketing management, as well as provide
them with more practical operational ideas and methods.

Cases are Asia-centric, taken from small and large corporations, and include household names such as
Reliance Fresh Stores, Burnol, Burger King, and Cafe Coffee Day. Questions are included after each case to
help students to think critically about the material.

With a logically structured approach to case analysis and questions for review, this casebook willbe an
engaging readingfor all students of marketing and international business and will help to bridge the gap
between academia and the real business world. It can also be used as a stand-alone text or as a supplement to
any other marketing management textbook for instructors who want to more clearly connect theory and
practice to actual cases.

Table Of Content :

1. Sunshine Foods Cooperative

2. Suzlon Energy Ltd.: Making Foray Abroad
3. Kamdhenu Dairy
4. Reliance Fresh Stores in Food Retailing
5. Sarvodaya Samiti
6. Rural Women&rsquos Marketing Association (RWMA)
7. The Good Health Company
8. Renaissance Hotels and Resorts Internationa
9. Ask.com (A)
10. Ask.com (B)
11. Burnol: The Burns Specialist
12. McAfee at Crossroads
13. Burger King, Philippines
14. Valeskov Vodka
15. SembCorp
16. Caf&eacute Coffee Day
 Book Title:-Marketing
Research

Author :-Tom J. Brown

ISBN :-9788131529409

Price :-INR 525

Pages :-504

Edition :-8

Binding :-Paperback

Imprint :-South Western

© Year :-2014

Overview :

'MARKETING RESEARCH is the best-selling introductory marketing research text because it is accessible
to students while maintaining its level of coverage. MARKETING RESEARCH provides a framework for
the choices and decisions that must be made by managers-an important aspect of marketing research-because
decisions made in one stage of the process have consequences for other stages. Managers and marketing
researchers need to appreciate the interactions among the parts of the research process so they can have
confidence in a particular research result. This edition provides readers with an overview of the information
gathering function from the perspective of the researchers who gather the information and the marketing
managers who use it.

Table Of Content :

'BRIEF CONTENTS. PART I: INTRODUCTION TO MARKETING RESEARCH AND PROBLEM

FORMULATION. 1. The Role of Marketing Research. 2. The Research Process and Ethical Concerns. 3.
Problem Formulation. 4. Exploratory Research. PART II: Working with Existing Information to Solve
Problems. 5. Decision Support Systems: Introduction. 6. Decision Support Systems: Working with "Big
Data&quot. 7. Using External Secondary Data. PART III: COLLECTING PRIMARY DATA TO SOLVE
PROBLEMS. 8. Causal Research. 9. Collecting Descriptive Primary Data. 10. Collecting Data by
Observation. 11. Collecting Data by Communication. 12. Asking Good Questions. 13. Designing the Data
Collection Form. 14. Developing the Sampling Plan. 15. Data Collection: Enhancing Response Rates while
Limiting Errors. PART IV: ANALYZING DATA. 16. Data Preparation for Analysis. 17. Analysis and
Interpretation: Individual Variables Independently. 18. Analysis and Interpretation: Multiple Variables
Simultaneously. PART IV: REPORTING THE RESULTS. 19. The Oral Research Presentation. 20. The
Written Research Report. Appendix. Endnotes. Glossary. Index.
 Book Title:-Pricing
Strategy

Author :-Tim J. Smith

ISBN :-9788131528389

Price :-INR 575

Pages :-340

Edition :-1

Binding :-Paperback

Imprint :-South Western

© Year :-2012

Overview :

'Pricing Strategy is a comprehensive text on pricing, examining pricing decisions with an aim to maximize a
firm's profits through creating and capturing customers. With each price decision opportunity, this book
highlights the stakeholder's importance of the decision, the key tradeoffs to consider in ing between
opposing outcomes, and the influences that should guide the decision. To address the fundamental pricing
challenges, the book has been structured into four parts: Setting the Price, Managing Price Variances,
Establishing Price Structures, and Pricing Strategy.

Table Of Content :

'Part 1 Setting the Price Chapter 1 Boundaries of a Good Price Chapter 2 Profit's Sensitivity to Price Chapter
3 Customer Perception-Driven Pricing Chapter 4 Price to Value Chapter 5 Psychological Influences on Price
Sensitivity Part 2 Managing Price Variances Chapter 6 Price Segmentation Chapter 7 Price Promotions
Chapter 8 Discount Management Part 3 Establishing Price Structures Chapter 9 Price Structures and
Multipart Pricing Chapter 10 Add-ons, Accessories, and Complementary Products Chapter 11 Versioning
Chapter 12 Bundling Chapter 13 Subscriptions and Customer Lifetime Value Chapter 14 Yield Management
Part 4 Pricing Strategy Chapter 15 Competition and Pricing Chapter 16 Product Life Cycle Pricing Chapter
17 Pricing Decisions and the Law by Dennis P. W. Johnson Index
 Book Title:-Retailing

Author :-James R Carver | Patrick M. Dunne | Robert F. Lusch

ISBN :-9788131526149

Price :-INR 725

Pages :-716

Edition :-8

Binding :-Paperback

Imprint :-South Western

© Year :-2014

Overview :

'The new, RETAILING, 8E combines the text's signature in-depth coverage of fundamental retailing
principles with cutting-edge updates on the latest trends and practices in today's fast-paced retail market.
Retailing is constantly changing and adjusting to competitive, technological, society and consumer needs.
This book emphasizes the creative and analytical aspects of retailing, with special emphasis on the impact of
the Internet and continuing changes in the global economy. Authors Dunne, Lusch, and Carver draw on their
expertise as seasoned instructors and retail authorities, including abundant, real-world examples and case
studies to help students understand the intricacies of retail management. Endorsed by the National Retailing
Federation, RETAILING, 8E, features a conversational writing style and a vibrant, full-color format with
strong student appeal, as well as a streamlined structure of 14 chapters that can easily be covered in one
term. The text also includes a built-in study guide with review questions, writing and speaking exercises,
cases covering diverse retail operations, an interactive spreadsheet case, and other activities to give students
hands-on experience applying key concepts and developing the creativity and analytical skills required for a
successful career in the retail industry. In addition, challenging &quotPlanning Your Own Retail
Business&quot exercises focus on problems small business managers and owners face in day-to-day
operations, helping students appreciate the financial impact of retail decisions. Also, the book focuses on
some of the major trends in retailing which include more emphasis on design and fashion, e-tailing, global
expansion, innovation, entrepreneurship, social media, and service. Finally, the book has a focus on
explaining how retail decisions and strategy influence the financial performance of the retailer.

Table Of Content :

'Part I: INTRODUCTION TO RETAILING. 1. Perspectives on Retailing. 2. Retail Strategic Planning and

Operations Management. Part II: THE RETAILING ENVIROMENT. 3. Retail Customers. 4. Evaluating the
Competition in Retailing. 5. Managing the Supply Chain. 6. Legal and Ethical Behavior. Part III: Market
Selection and Location Analysis. 7. Market Selection and Retail Location Analysis. Part IV: Managing
Retail Operations. 8. Managing a Retailer's Finances. 9. Merchandise Buying and Handling. 10.
Merchandise Pricing. 11. Advertising and Promotion. 12. Customer Service and Retail Selling. 13. Store
Layout and Design. Part V: Retail Administration. 14. Managing People. Appendix. Glossary. Endnotes.
Subject Index. URL Index.
 Book Title:-Retailing : Environment & Operations

Author :-Peter Cullen | Andrew Newman

ISBN :-9788131501634

Price :-INR 499

Pages :-512

Edition :-1

Binding :-Paperback

Imprint :-CL EMEA

© Year :-2006

Overview :

'Retailing: Environment and Operations is a complete introduction to the retail environment and retail
operations for students of retailing, marketing, service management and related studies. It covers all the key
areas of retailing activity and the supply chain.Written in an accessible style, Retailing: Environment and
Operations is designed for use on a single one-year course, a double one-semester module or two one-
semester modules. The book is written in language accessible to the student and future manager. It builds on
simple concepts to provide a sound foundation for further critical studies in retailing and service
management.

Table Of Content :

'PART 1: MANAGING THE RETAILING ENVIRONMENTIntroduction: The Retail Environment.

Structural Change in Retailing: The Retailing in Historical Perspective. The Retailing Industry: Retailing
Structures. Managing in Good Times and Bad: Dealing with Booms and Slumps. PART 2: RETAIL
MARKETING - PLANNING AND DEVELOPMENTStrategic Marketing Planning for Retailing: Setting
up the Business. The Customer and the Retail Business: Knowing your Customers. The Fundamentals of
Merchandising. Establishing a Pricing Strategy: Getting the Price Right. Promoting the Store: Sending Out
the Correct Sort of Messages. Locating the Store: Locating in the Retail Environment. PART 3: RETAIL
MARKETING - OPERATIONSStore Design and Layout: Producing the Right Format. Managing the
Service Setting: Making the Sale. Managing Retail Services: Creating Quality Retail Services. PART 4:
DELIVERING THE PRODUCT14. Business Operations: Inside the Retail Organisation. Logistics and
Distribution: Shipping the Goods to Market. Rolling Out the Goods: Developing New Relationships. Buying
the Goods: The Product Development Process. People in Retailing: Making People Matter. PART 5: THE
FUTURE HAPPENING NOW: PLANNING FOR THE FUTUREOut-of-Store Retailing: Buy By Wire.
International Retailing: Going Global: What?s In It For Us?
 Book Title:-Social Media Marketing

Author :-Melissa S Barker | Donald I Barker | Nicholas F Bormann

| Krista E Neher

ISBN :-9788131521014

Price :-INR 525

Pages :-396

Edition :-1

Binding :-Paperback

Imprint :-South Western

© Year :-2013

Overview :

'Social Media Marketing: A Strategic Approach promises to be the seminal textbook in the field with its
distinctive conceptual foundation and practical approach to developing successful social media marketing
plans. A proven eight-step social media planning model provides students with a cumulative learning
experience, showing them how to construct social media strategies that achieve desired marketing goals.
These marketing goals shape the development of tailored social media strategies. Special attention is given
to the most effective techniques for identifying targeted marketing on the social web, with emphasis on the
creation of personas that represent the critical online market segments for a company. Students discover how
to put these well-defined personas to work in ing the optimal social media platforms for reaching an
organization's marketing goals. Students are taught rules of engagement and social media ethics for behaving
properly as marketers on the social web. With these guidelines in mind, the most productive marketing
tactics for each type of major social media platform are examined in depth. These platform-specific tactics,
along with all the proceeding material in the book, are brought together in the final chapter to create a
comprehensive social media marketing plan, with detailed explanations and illustrations from a real world
plan. Extensive consideration is given to monitoring, evaluating, and tuning the implementation of social
media marketing initiatives. In addition, students are introduced to the most useful quantitative and
qualitative social media measurements, along with various ways to estimate an organization's return on
investment in social media marketing activities.

Table Of Content :

' Why Social Media? Goals and Strategies. Identifying Target Audiences. Rules of Engagement for Social
Media. Publishing Blogs. Publishing Podcasts &amp Webinars. Publishing Articles, White Papers and E-
Books. Sharing Videos. Sharing Photos and Images. Social Networks. Microblogging. Discussion Boards,
Social News Sites, and Q&ampA Sites. Mobile Computing &amp Location Marketing. Social Media
Monitoring Tools. Social Media Marketing Plan. Appendix: Sample Social Media Marketing
 Book Title:-MKTG

Author :-Charles W. Lamb | Joe F. Hair | Dr. Dheeraj Sharma | Carl

McDaniel

ISBN :-9788131520345

Price :-INR 899

Pages :-694

Edition :-1

Binding :-Paperback

Imprint :-South Western

© Year :-2016

Overview :

4LTR Press, a Cengage Learning product, is a widely acclaimed concept of learning with a simple
approach&mdashcreating an innovative teaching and learning solution built around today&rsquos learners
and teachers. The idea behind bringing out this series of books is to introduce students and teachers in South
Asia to an innovative concept in management studies. Since the launch, 4LTR Press has helped more than
1,800,000 college students at over 2,000 schools succeed worldwide.

MKTG, a 4LTR Press product, takes into account and integrates the inputs from discipline-specific focus
groups, conversations, and surveys and presents the content in a visually engaging page layout, keeping
intact the high-quality content instructors need. It adopts a persuasive visual medium and offers a balanced
approach, demonstrating how to use marketing information to make business decisions. The book aims at
enjoyable reading and easy attention using comprehensive pedagogical features.

Table Of Content :

PART 1

Chapter 1 An overview of Marketing

Chapter 2 Strategic Planning for Competitive Advantage

Chapter 3 Ethics and Social Responsibility

Chapter 4 The marketing Environment

Chapter 5 Developing a Global Vision

Case 1: Aviva life Insurance Company India Ltd.

PART 2
Chapter 6 Consumer Decision Making

Chapter 7 Business marketing

Chapter 8 Segmenting and Targeting Markets

Chapter 9 Decision Support Systems and Marketing Research

Case 2: Makemytrip.com (A)

PART 3

Chapter 10 Product Concepts

Chapter 11 Developing and Managing Products

Chapter 12 Services and Nonprofit Organization Marketing

Case 3: A-One Starch Products Limited (A)

PART 4

Chapter 13 Marketing Channels

Chapter 14 Supply Chain Management

Chapter 15 Retailing

Case 4: Crossword&mdashCustomer Relationship Management

PART 5

Chapter 16 Integrated Marketing Communications

Chapter 17 Advertising and Public Relations

Chapter 18 Sales Promotion and Personal Selling

Case 5: Jasmine&mdashA Case Study

PART 6

Chapter 19 Pricing Concepts

Chapter 20 Setting the Right Price

Case 6: Modernization of Fair Price Shops: A Case of Gujarat

PART 7

Chapter 21 Customer Relationship Management (CRM)

Chapter 22 Social Media and Marketing

Chapter 23 Bottom of the Pyramid

Case 7: Allegiance Corporation Bank: Restructuring Private Banking

PART 8

Endnotes

Index
 Book Title:-MR

Author :-Tom J. Brown | Tracy A. Suter | Dr. Atanu Adhikari

ISBN :-9788131530726

Price :-INR 825

Pages :-342

Edition :-1

Binding :-Paperback

Imprint :-South Western

© Year :-2016

Overview :

4LTR Press, a Cengage Learning product, is a widely acclaimed concept of learning with a simple
approach&mdashcreating an innovative teaching and learning solution built around today&rsquos learners
and teachers. The idea behind bringing out this series of books is to introduce students and teachers in India
to an innovative concept in management studies. Since the launch, 4LTR Press has helped more than
1,800,000 college students at over 2,000 schools succeed worldwide.

MR, a 4LTR Press product, takes into account and integrates the inputs from discipline-specific focus
groups, conversations, and surveys and presents the content in a visually engaging page layout, keeping
intact the high-quality content instructors need. It adopts a persuasive visual medium and offers a balanced
approach, demonstrating the Marketing Research practices to make business decisions. The book aims at
enjoyable reading and easy attention using comprehensive pedagogical features.

Table Of Content :

Chapter 1 Marketing Research: From Data to Information to Action

Chapter 2 The Research Question: Formulation of the Problem

Chapter 3 Exploratory, Descriptive, and Causal Research Designs

Chapter 4 Collecting Secondary Data from Inside and Outside the Organization

Chapter 5 Collecting Primary Data by Observation

Chapter 6 Collecting Primary Data by Communication

Chapter 7 Measurement and Scaling

Chapter 8 Designing the Questionnaire

Chapter 9 Developing the Sampling Plan

Chapter 10 Data Collection: Enhancing Response Rates while Limiting Errors

Chapter 11 Data Preparation for Analysis

Chapter 12 Analysis &amp Interpretation: Individual Variables Independently

Chapter 13 Analysis &amp Interpretation: Multiple Variables Simultaneously

Chapter 14 The Research Report

The Research Report

Endnotes

Index
 Book Title:-Marketing Strategy

Author :-O. C. Ferrell | Michael

Hartline

ISBN :-9788131531822

Price :-INR 675

Pages :-624

Edition :-6

Binding :-Paperback

Imprint :-South Western

© Year :-2014

Overview :

Thoroughly revised and updated, MARKETING STRATEGY, 6e continues with one primary goal: to
teach students to think and act like marketers. Packed with cutting-edge coverage, current examples, new
cases, and photographs, the sixth edition delivers a practical, straightforward approach to analyzing,
planning, and implementing marketing strategies--helping students learn to develop a customer-oriented
market strategy and market plan. Students sharpen their analytical and creative critical thinking skills as they
learn the key concepts and tools of marketing strategy. Continuing in the text's signature student-friendly
style, the sixth edition covers essential points without getting bogged down in industry jargon--all in a
succinct 10 chapters.

Table Of Content :

Part 1: SETTING THE STAGE FOR MARKETING STRATEGY.

1. Marketing in Today's Economy.

2. Strategic Marketing Planning.

Part 2: DISCOVERING MARKET OPPORTUNITIES.

3. Collecting and Analyzing Marketing Information.

4. Developing Competitive Advantage and Strategic Focus.

Part 3: DEVELOPING MARKETING STRATEGY.

5. Customers, Segmentation, and Target Marketing.

6. The Marketing Program.

7. Branding and Positioning.

Part 4: PUTTING STRATEGY INTO ACTION.

8. Ethics and Social Responsibility in Marketing Strategy.

9. Marketing Implementation and Control.

10. Developing and Maintaining Long-Term Customer Relationships.

Part 5: CASES.

1. Gillette: Product and Marketing Innovation.

2. Monsanto Balances the Needs and Concerns of Multiple Stakeholders.

3. NASCAR: A Branding Success.

4. The Indy Racing League (IRL): Driving for First Place.

5. Netflix.

6. Sigma Marketing: Innovation in a Changing Environment.

7. Mattel: Overcoming Marketing and Manufacturing Challenges.

8. New Belgium Brewing (A): Social Responsibility as a Competitive Advantage.

9. New Belgium Brewing (B): Developing a Brand Personality.

10. IKEA Looks to Further Penetrate the U.S. Market.

11. USA Today: Innovation and Evolution in a Troubled Industry.

12. Wyndham.

13. FedEx: Building a Global Distribution Powerhouse.

14. Mistine: Direct Selling in the Thai Cosmetics Market.

15. BP Focuses on Sustainability to Repair Its Reputation.

16. Apple.

17. Chevrolet.

Part 6: TOOLS FOR DEVELOPING A MARKETING PLAN.

Appendix A: Marketing Plan Worksheets.

Appendix B: Example Marketing Plan (VirPharm, Inc.).

 Book Title:-Internet Marketing

Author :-Mary-Lou Roberts | Debra Zahay

ISBN :-9788131531785

Price :-INR 550

Pages :-512

Edition :-3

Binding :-Paperback

Imprint :-Atomic Dog - B & E

© Year :-2013

Overview :

INTERNET MARKETING, 3RD EDITION provides comprehensive coverage of the rapidly changing
field of Internet marketing that is timely and relevant. It relies on extant marketing theory where appropriate
and introduces many conceptual frameworks to structure student understanding of Internet marketing issues.
Above all, it works on the premise that the Internet--whether used as a medium of communication or as a
channel of distribution--is only one component of the contemporary marketer's arsenal. The key issue facing
marketers today is how to best integrate this powerful new component, continuing developments in Internet
marketing into their strategies and media plans. That ongoing challenge represents the essential theme of this
text.

Table Of Content :

Part I: FOUNDATIONS OF INTERNET MARKETING.

1. Internet Marketing as Part of Marketing Communications Mix.

2. The Internet Value Chain.

3. Business Models and Strategies.

4. Direct and Database Foundations.

Part II: ESSENTIAL INTERNET MARKETING TOOLS.

5. Branding and Video Marketing.

6. Display Advertising and Other Customer Acquisition Tools.

7. Email Marketing to Build Consumer and Business Relationships.

8. Search Marketing&ndashSEO and PPC.

9. Social Media Marketing.

Part III: DEVELOPING INTERNET MARKETING STRATEGIES AND PROGRAMS.

10. Lead Generation and Conversion in B2B and B2C Markets.

11. Customer Relationship Development and Management.

12. Developing and Maintaining Effective Web Sites.

13. Customer Service and Support in Web Space.

Part IV: EVALUATING PERFORMANCE AND OPPORTUNITIES.

14. Measuring and Evaluating Web Marketing Programs.

15. Social and Regulatory Issues: Privacy, Security, and Intellectual Property.

16. Mobile Marketing and Media Convergence.

 Book Title:-Marketing

Author :-Subash C. Jain | George T. Haley

ISBN :-9788131531778

Price :-INR 699

Pages :-662

Edition :-8

Binding :-Paperback

Imprint :-Custom

© Year :-2010

Overview :

Marketing Planning and Strategy is designed for courses at the junior/senior-level in marketing strategy,
business unit strategy analysis, strategic market planning, marketing planning, strategic marketing
management and advanced marketing. It focuses on building the strategic skills necessary to compete in the
global economy by using a variety of analytical frameworks to understand how companies formulate
strategy, make strategic decisions, and how they implement strategy. This text focuses on marketing strategy
from the viewpoint of the business unit and clearly distinguishes marketing strategy from marketing
management.

Table Of Content :

PREFACE

PART I INTRODUCTION

1 Marketing and the Concept of Planning and Strategy

2 Strategic Marketing

PART II STRATEGIC ANALYSIS

3 Corporate Appraisal

4 Understanding Competition

5 Focusing on the Customer

6 Scanning the Environment

PART III STRATEGIC CAPABILITIES AND DIRECTION

7 Measuring Strengths and Weaknesses

8 Developing Marketing Objectives and Goals

PART IV STRATEGY FORMULATION

9 Strategy Selection

10 Portfolio Analysis

PART V STRATEGY IMPLEMENTATION AND CONTROL

11 Organizational Structure

12 Strategic Tools

PART VI MARKETING STRATEGIES

13 Market Strategies

14 Product Strategies

15 Pricing Strategies

16 Distribution Strategies

17 Promotion Strategies

18 Global Market Strategies

Cases

Name Index

Subject Index
 Book Title:-Marketing Management

Author :-Dawn Iacobucci

ISBN :-9788131532485

Price :-INR 299

Pages :-370

Edition :-1

Binding :-Paperback

Imprint :-South Western

© Year :-2015

Overview :

Dawn Iacobucci's MARKETING MANAGEMENT provides the material that first-year MBA students need
to gain a mastery of core concepts in marketing management. Paired with cases, group work, and/or
simulations, instructors have the ability to create a dynamic and engaging course. MARKETING
MANAGEMENT reflects the dynamic environment facing today's marketers, helping them understand how
an increasingly competitive global marketplace and the changes in technology affect the marketing decisions
that managers must make.

Table Of Content :

Part I: MARKETING STRATEGY.

1. Why Is Marketing Management Important?

2. Customer Behavior.

3. Segmentation.

4. Targeting.

5. Positioning.

Part II: PRODUCT POSITIONING.

6. Goods and Services.

7. Brands.

8. New Products.

Part III: POSITIONING VIA PRICE, PLACE, PROMOTION.

9. Pricing.

10. Channels of Distribution and Logistics.

11. Advertising Messages and Marketing Communications.

12. Integrated Marketing Communications and Media Choices.

13. Social Media.

Part IV: POSITIONING: ASSESSMENT THROUGH THE CUSTOMER LENS.

14. Customer Satisfaction and Customer Relationships.

15. Marketing Research Tools.

Part V: CAPSTONE.

16. Marketing Strategy.

17. Marketing Plans.

 Book Title:-CB

Author :-Barry J. Babin | Eric G. Harris | Ashutosh

Mohan

ISBN :-9788131530719

Price :-INR 875

Pages :-516

Edition :-1

Binding :-Paperback

Imprint :-South Western

© Year :-2016

Overview :

4LTR Press, a Cengage Learning product, is a widely acclaimed concept of learning with a simple
approach&mdashcreating an innovative teaching and learning solution built around today's learners and
teachers. The idea behind bringing out this series of books is to introduce students and teachers in India to an
innovative concept in management studies. Since the launch, 4LTR Press has helped more than 1,800,000
college students at over 2,000 schools succeed worldwide.

CB, a 4LTR Press product, takes into account and integrates the inputs from discipline-specific focus
groups, conversations, and surveys and presents the content in a visually-engaging page layout, keeping
intact the high-quality content instructors need. It adopts a persuasive visual medium and offers a balanced
approach, demonstrating how to use consumer behavior information gathered through different research
tools to make strategic marketing decisions. The book aims at enjoyable reading and easy attention using
comprehensive pedagogical features.

Table Of Content :

PART 1 Introduction

1 What Is CB and Why Should I Care?

2 Value and the Consumer BehaviorFramework

PART 2 Internal Influences

3 Consumer Learning Starts Here: Perception

4 Comprehension, Memory, and Cognitive Learning

5 Motivation and Emotion: Driving Consumer Behavior

6 Personality, Lifestyles, and the Self-Concept

7 Attitudes and Attitude Change

PART 3 External Influences

8 Group and Interpersonal Influence

9 Consumer Culture

10 Microcultures

PART 4 Situations and Decision Making

11 Consumers in Situations

12 Decision Making I: Need Recognition and Search

13 Decision Making II: Alternative Evaluation and Choice

14 Consumer Behavior Research and Modeling

PART 5 Consumption and Beyond

15 Consumption to Satisfaction

16 Consumer Relationships

17 Consumer and MarketingMisbehavior with Consumerism

18 Organizational Buying Behavior

Endnotes

Glossary

Index
 Book Title:-Retail Management

Author :-J. K. Nayak | Prakash C.

Dash

ISBN :-9788131532171

Price :-INR 525

Pages :-536

Edition :-1

Binding :-Paperback

Imprint :-CL India

© Year :-2017

Overview :

Retail Management is designed to serve as a textbook for a course in retail marketing. The aim of the book
is to present retailing practices in India covering all aspects of undergraduate and postgraduate curricula of
commerce and management. The book will also be of substantial benefit to doctoral students. The book
covers topics related to complete retailing process in India including the new dimensions of retailing such as
online retailing. The book also provides a wide range of real-life examples and illustrations.

Table Of Content :

Chapter 1 Introduction to Retailing

Chapter 2 Retailing in India

Chapter 3 Consumer Behaviour in Retailing

Chapter 4 Retail Strategy

Chapter 5 Value Delivery Through Retail Model

Chapter 6 Mall Development in India

Chapter 7 Retail Site Location

Chapter 8 Store Layout and Design

Chapter 9 Financial Strategy

Chapter 10 Manpower Strategy

Chapter 11 Supply Chain Management

Chapter 12 Customer Relationship Management

Chapter 13 Managing Merchandising

Chapter 14 The Method of Merchandise Planning

Chapter 15 The Methods of Product Procurement

Chapter 16 Retail Pricing

Chapter 17 Retail Communication

Chapter 18 Managing a Retail Store

Chapter 19 Retail Branding

Chapter 20 Customer Services in Retailing

Chapter 21 Internationalisation of Retail

Chapter 22 Retail Management Information Systems

Chapter 23 Online Retailing

Glossary

Index
 Book Title:-International Marketing with CourseMate

Author :-Michael R. Czinkota | Ilkka A. Ronkainen

ISBN :-9788131533642

Price :-INR 799

Pages :-714

Edition :-10

Binding :-Paperback

Imprint :-South Western

© Year :-2013

Overview :

INTERNATIONAL MARKETING, 10E, is a completely up-to-date text for one of the most dynamic upper-
level and graduate courses in marketing departments today. It offers the entire range of international
marketing topics beginning with start-up operations, continuing with new market entry considerations, and
concluding with the international issues confronting giant global marketers. The text is designed for the
undergraduate student with prior exposure to the marketing field. Because of its in-depth coverage, it also
presents an excellent challenge for graduate instruction and executive education.

Table Of Content :

Part I: THE INTERNATIONAL MARKETING ENVIRONMENT.

1. The Global Environment.

2. International Trade Frameworks and Policy.

3. The Role of Culture.

4. The Economic Environment.

5. The Political and Legal Environments.

Part II: FINDING GLOBAL CUSTOMERS.

6. The Global Consumer.

7. Strategic Planning.

8. Analyzing People and Markets.

9. Market Entry and Expansion.

10. Organization for Global Marketing.

Part III: THE GLOBAL MARKETING MIX.

11. Product Management and Global Brands.

12. Marketing of Services.

13. Advertising, Promotion, and Sales.

14. Pricing Strategies and Tactics.

15. Global Distribution and Logistics.

Part IV: LEADERSHIP IN GLOBAL MARKETING.

16. Social Networks and Communication.

17. Leadership: Responsibility and Sustainability.

18. New Directions and Challenges.

Appendix. Finding Your Calling in Global Markets: Jobs and Careers.

 Book Title:-PROMO

Author :-Thomas C. O’Guinn | Chris T. Allen | Richard J. Semenik

| Mohua Banerjee

ISBN :-9788131528105

Price :-INR 875

Pages :-516

Edition :-1

Binding :-Paperback

Imprint :-South Western

© Year :-2016

Overview :

4LTR Press, a Cengage Learning product, is a widely acclaimed concept of learning with a simple
approach&mdashcreating an innovative teaching and learning solution built around today's learners and
teachers. The idea behind bringing out this series of books is to introduce students and teachers in India to an
innovative concept in management studies. Since the launch, 4LTR Press has helped more than 1,800,000
college students at over 2,000 schools succeed worldwide.

PROMO, a 4LTR Press product, takes into account and integrates the inputs from discipline-specific focus
groups, conversations, and surveys and presents the content in a visually-engaging page layout, keeping
intact the high-quality content instructors need. It adopts a persuasive visual medium and emphasizes on the
strategies and campaigns that organizations undertake to grow their brands. The topics cover fact-based
updated information pertaining to global and Indian markets to familiarize readers with the real-world
scenarios. The book aims at enjoyable reading and easy attention using comprehensive pedagogical features.

Table Of Content :

PART 1 THE PROCESS OF BRAND PROMOTION IN MARKETING

1 The World of Integrated Marketing Communication

2 The Promotion Industry

3 The Evolution of Promoting Brands

PART 2 UNDERSTANDING THE MARKET AND ENVIRONMENT FOR PROMOTING BRANDS

4 Understanding the Marketing Environment: Segmentation, Targeting, and Positioning

5 Understanding Buyer Behavior and the Communication Process

6 The Regulatory and Ethical Environment of Promotions

7 The International Market Environment for Brand Promotion

PART 3 THE TOOLS, EVALUATION, AND MEASUREMENT OF BRAND PROMOTION

8 Messaging and Media Strategies

9 The Internet

10 Direct Marketing

11 Sales Promotion and Point of Purchase

12 Sponsorship, Product Placements, and Branded Entertainment

13 Public Relations, Influencer Marketing, Social Media, and Corporate Advertising

14 Personal Selling and Sales Management

15 Measuring the Effectiveness of Brand Promotions

CASES

ENDNOTES

GLOSSARY

INDEX
 Book Title:-Consumer Behavior

Author :-Roger D. Blackwell | Paul W. Miniard | James F. Engel |

Zillur Rahman

ISBN :-9789386650870

Price :-INR 725

Pages :-750

Edition :-10

Binding :-Paperback

Imprint :-South Western

© Year :-2018

Overview :

This text is written with the reader in mind, and that its concepts and principles are explained in terms
understandable to its readers. The topics have been selected to provide a foundation for analyzing consumer
behavior and to be managerially and personally relevant in a wide variety of activities throughout the career.
Many books provide an overview of consumer behavior topics but this book describes the topics in sufficient
detail, which one can apply to one&rsquos career and life alike. In most instances, the topics in the book are
accompanied by real-world examples to help see the relevance of theory in developing the strategy and
tactics that create effective marketing programs.

Table Of Content :

Part 1. Introduction to Consumer Behavior

1. Consumer Behavior and Consumer Research

2. Creating Marketing Strategies for Customer-Centric Organizations

Part 2. Consumer Decision Making

3. The Consumer Decision Process

4. Pre-Purchase Processes: Need Recognition, Search, and Evaluation

5. Purchase

6. Post-Purchase Processes: Consumption and Post-Consumption Evaluations

Part 3. Individual Determinants of Consumer Behavior

7. Demographics, Psychographics, and Personality

8. Consumer Motivation

9. Consumer Knowledge

10. Consumer Beliefs, Feelings, Attitudes, and Intentions

Part 4. Environmental Influences on Consumer Behavior

11. Culture, Ethnicity, and Social Class

12. Family and Household Influences

13. Group and Personal Influence

Part 5. Influencing Consumer Behavior

14. Making Contact

15. Shaping Consumers&rsquo Opinions

16. Helping Consumers to Remember

 Book Title:-Services Marketing

Author :-K. Douglas Hoffman | John E.G.

Bateson

ISBN :-9789386858771

Price :-INR 525

Pages :-482

Edition :-5

Binding :-Paperback

Imprint :-South Western

© Year :-2017

Overview :

Help students examine the use of services marketing as a competitive tool from a uniquely broad perspective
with Hoffman/Bateson&rsquos SERVICES MARKETING: CONCEPTS, STRATEGIES, AND CASES,
5E. Using a reader-friendly, streamlined structure, the book explores services marketing not only as an
essential focus for service firms, but also as a competitive advantage for companies that market tangible
products. Real examples feature businesses from industries both within and beyond the nine service
economy supersectors: education and health services, financial activities, government, information, leisure
and hospitality, professional and business services, transportation and utilities, wholesale and retail trade,
and &quotother services.&quot Cutting-edge data addresses current issues, such as sustainability,
technology, and the global market, giving students valuable insights for business success. A new online
format offers features to keep your course current and is the perfect solution for online, hybrid, and
traditional classes that want to take advantage of technology.

Table Of Content :

Part I: AN OVERVIEW OF SERVICES MARKETING.

1. An Introduction to Services.

2. The Service Sector: Supersectors and Ethical Considerations.

3. Fundamental Differences between Goods and Services.

4. Services Consumer Behavior.

Part II: THE TACTICAL SERVICES MARKETING MIX

5. The Service Delivery Process.

6. The Pricing of Services.

7. Developing the Service Communication Strategy.

8. Managing the Firm&rsquos Physical Evidence.

9. People as Strategy: Managing Service Employees.

10. People as Strategy: Managing Service Consumers.

Part III: ASSESSING AND IMPLEMENTING SUCCESSFUL SERVICE STRATEGIES

11. Defining and Measuring Customer Satisfaction.

12. Defining and Measuring Service Quality.

13. Complaint &amp Service Recovery Management.

14. Customer Loyalty &amp Retention.

15. Pulling the Pieces together: Creating a World Class Service Culture
 Book Title:-SELL

Author :-Thomas N. Ingram | Raymond W. (Buddy) LaForge |

Ramon A Avila | Charles H. Schwepker | Michael R. Williams

ISBN :-9789387994454

Price :-INR 325

Pages :-298

Edition :-5

Binding :-Paperback

Imprint :-South Western

© Year :-2018

Overview :

Through ongoing research into students&rsquo workflows and preferences, SELL5 from 4LTR Press
combines an easy-reference, paperback textbook, and an innovative online experience &ndash all at an
affordable price. New for this edition, students explore SELL5 anywhere, anytime, and on most devices with
SELL Online! With the intuitive StudyBits&trade functionality, students study more effectively and can
visually monitor their own progress. Coupled with straightforward course management, assessment, and
analytics for instructors, SELL5 with SELL Online engages students of all generations and learning styles,
and integrates seamlessly into your Principles of Selling course. SELL5 features new box features
throughout the text &ndash &ldquoFrom the Classroom to the Field&rdquo and &ldquoTechnology in
Selling.

Table Of Content :

1. Overview of Personal Selling.

2. Building the Trust and Sales Ethics.

3. Understanding Buyers.

4. Communication Skills.

5. Strategic Prospecting and Preparing for Sales Dialog.

6. Planning Sales Dialog and Presentations.

7. Sales Dialog: Creating and Communicating Value.

8. Addressing Concerns and Earning Commitment.

9. Expanding Customer Relationships.

10. Adding Value: Self-Leadership and Teamwork.
 Book Title:-Consumer Behavior

Author :-Frank Kardes | Maria Cronley | Thomas

Cline

ISBN :-9789386668523

Price :-INR 525

Pages :-572

Edition :-2

Binding :-Paperback

Imprint :-South Western

© Year :-2015

Overview :

This wide-ranging yet focused text provides an informative introduction to consumer behavior supported by
in-depth, scientifically grounded coverage of key principles and applications. CONSUMER BEHAVIOR,
Second Edition, devotes ample attention to &quotclassic&quot consumer behavior topics, including
consumer information processing, consumer decision-making, persuasion, social media and the role of
culture and society on consumer behavior. In addition, this innovative text explores important current topics
and trends relevant to modern consumer behavior, such as international and ethical perspectives, an
examination of contemporary media, and a discussion of online tactics and branding strategies. This versatile
text strikes an ideal balance among theoretical concepts, cutting-edge research findings, and applied real-
world examples that illustrate how successful businesses apply consumer behavior to develop better
products and services, market them more effectively, and achieve a sustainable competitive advantage. With
its strong consumer-focused, strategy-oriented approach, CONSUMER BEHAVIOR, Second Edition, will
serve students well in the classroom and help them develop the knowledge and skills to succeed in the
dynamic world of modern business.

Table Of Content :

PART I: CONSUMER BEHAVIOR AND MARKETING STRATEGY.

1. Understanding Consumer Behavior and Consumer Research.

2. Consumer Focused Strategy: Segmentation and Positioning.

3. Branding Strategy and Consumer Behavior.

PART II: CONSUMER INFORMATION PROCESSING.

4. Consumer Perception.

5. Learning and Memory.

6. Automatic Information Processing.

7. Motivation and Emotion.

8. Attitude and Judgment Formation and Change.

PART III: CONSUMER DECISION MAKING.

9. The Consumer Decision Making Process.

10. Product Consideration, Evaluation, and Choice.

11. Behavioral Decision Theory.

PART IV: CONSUMER SOCIAL INFLUENCES AND CONTEMPORARY STRATEGIES FOR

MARKETERS.

12. Self-Concept and Personality.

13. Social Influence and Behavioral Compliance.

14. The Influence of Culture and Values.

15. The Influence of Demography.

16. Contemporary Strategies in Reaching Consumers.

17. Engaging Consumers Through Online Marketing.

PART V: MANAGERIAL DECISION MAKING (ONLINE CHAPTERS).

18. Biases in Managerial Decision Making.

19. Strategies for Improving Managerial Decision Making.

 Book Title:-Advertising and Integrated Brand Promotion with
CourseMate

Author :-Thomas O'Guinn | Chris Allen | Richard J. Semenik |

Angeline Close Scheinbaum

ISBN :-9789386668639

Price :-INR 699

Pages :-436

Edition :-7

Binding :-Paperback

Imprint :-South Western

© Year :-2015

Overview :

Show your students how good advertising is the result of hard work and careful planning with the exciting
new ADVERTISING AND INTEGRATED BRAND PROMOTION, 7E from leading authors
O'Guinn/Allen/Semenik/Close. This clearly written text brings a solid understanding of advertising strategy
to life with more dynamic visuals and graphic examples than ever before. Today's most contemporary ads
and exhibits help provide the innovative, integrated learning experience your students need for advertising
results and business success. A comprehensive online companion to the printed text provides integrated
discussion of video and other medium heretofore unavailable to be illustrated in traditional print delivery. A
leader for its emphasis on integrated brand promotion, this edition combines a compelling presentation of the
fundamentals of advertising with invigorating coverage of contemporary topics and the latest advertising
trends. In-depth coverage of social media, new coverage of design thinking, an emphasis on globalization
and more cutting-edge coverage exemplifies advertising's latest developments in today's digital society.
Packed with practical applications and insights, the book presents concepts in the context of real advertising
practice &ndash as the book's content follows the same process as an actual advertising agency.

Table Of Content :

Part 1: ADVERTISING AND INTEGRATED BRAND PROMOTION IN BUSINESS AND SOCIETY.

1. The World of Advertising and IBP.

2. The Structure of the Advertising Industry: Advertisers, Advertising Agencies, and Support Organizations.

3. The History of Advertising and Brand Promotion.

4. Social, Ethical, and Regulatory Aspects of Advertising and Promotion.

Part 2: ANALYZING THE ENVIRONMENT FOR ADVERTISING AND INTEGRATED BRAND

PROMOTION.
5. Advertising, Integrated Brand Promotion, and Consumer Behavior.

6. Market Segmentation, Positioning, and the Value Proposition.

7. Advertising Research.

8. Planning Advertising and Integrated Brand Promotion.

Part 3: THE CREATIVE PROCESS.

9. Managing Creativity in Advertising and IBP.

10. Creative Message Strategy.

11. Executing the Creative.

Part 4: PLACING THE MESSAGE IN CONVENTIONAL AND &quotNEW&quot MEDIA.

12. Media Planning Essentials.

13. Media Planning: Newspapers, Magazines, Television, and Radio.

14. Media Planning: Advertising and IBP in Digital &amp Social Media.

Part 5: INTEGRATED BRAND PROMOTION.

15. Sales Promotion, Point-of-Purchase Advertising, and Support Media.

16. Event Sponsorship, Product Placements, and Branded Entertainment.

17. Integrating Direct Marketing and Personal Selling.

18. Public Relations, Influencer Marketing, and Corporate Advertising.

 Book Title:-Digital Marketing: From Fundamentals to Future

Author :-Swaminathan T. N. | Karthik Kumar

ISBN :-9789353501532

Price :-INR 325

Pages :-296

Edition :-1

Binding :-Paperback

Imprint :-CL India

© Year :-2019

Overview :

Digital Marketing: From Fundamentals to Future is a must read for Students, Academia and Practitioners of
Digital Marketing in particular and marketing in general. The book presents an interesting way of teaching
the students / readers by opening each section with a case study. Unlike other Digital Marketing books, this
book also shows you how to use or implement what you read in the real world of digital marketing. The
book will allow the readers to connect the dots on what they would have missed or could have done better
with their own digital marketing plans. While most books throw a lot of digital marketing jargons, this book
actually uses multiple cases even from the 70s, 80s and 90s and how the same can be used in the digital and
connected world.

Table Of Content :

CHAPTER 1 Convergence of Technologies and the Connected World

CHAPTER 2 Demystifying Digital Marketing and Social Media

CHAPTER 3 Digital Strategy Development and Planning

CHAPTER 4 Social Media Marketing: Process and Management

CHAPTER 5 Website Planning, SEO &amp SERP

CHAPTER 6 Web Analytics

CHAPTER 7 Digital Engagement

CHAPTER 8 Digital Content Marketing

CHAPTER 9 Digital and Business Marketing (B2B)

CHAPTER 10 The Digital Business

CHAPTER 11 Disruptive Digital Technologies and Impact

Index
 Book Title:-MM: A South-Asian Perspective

Author :-Dawn Iacobucci | Anupama Vohra

ISBN :-9789386668752

Price :-INR 325

Pages :-296

Edition :-1

Binding :-Paperback

Imprint :-South Western

© Year :-2020

Overview :

4LTR Press, a Cengage Learning product, is a widely acclaimed concept of learning with a simple
approach&mdashcreating an innovative teaching and learning solution built around today's learners and
teachers. The idea behind bringing out this series of books is to introduce students and teachers in India to an
innovative concept in management studies. Since the launch, 4LTR Press has helped more than 1,800,000
college students at over 2,000 schools succeed worldwide.

MM, a 4LTR Press product, takes into account and integrates the inputs from discipline-specific focus
groups, conversations, and surveys and presents the content in a visually-engaging page layout, keeping
intact the high-quality content instructors need. It reflects the dynamic environment faced by today's
marketers and helps in understanding how changes in technology and increasingly competitive global
marketplace affect the marketing decisions. The book aims at enjoyable reading and easy attention using
comprehensive pedagogical features.

Table Of Content :

PART1 Marketing Strategy

Chapter 1 Why Is Marketing Management Important?

Chapter 2 Customer Behavior

Chapter 3 Segmentation

Chapter 4 Targeting

Chapter 5 Positioning

PART 2 Product Positioning

Chapter 6 Products: Goods and Services

Chapter 7 Brands

Chapter 8 New Products

PART 3 Positioning via Price, Place, and Promotion

Chapter 9 Pricing

Chapter 10 Channels of Distribution and Logistics

Chapter 11 Advertising Messages and Marketing Communication

Chapter 12 Integrated Marketing Communications and Media Choices

Chapter 13 Social Media

PART 4 Positioning: Assessment Through the Customer Lens

Chapter 14 Customer Satisfaction and Customer Relationships

Chapter 15 Marketing Research Tools

PART 5 Capstone

Chapter 16 Marketing Strategy

Chapter 17 Marketing Plans

Endnotes

Student Reference Page

Index
 Book Title:-Principles of Marketing, 18E

Author :-William M. Pride | O. C.

Ferrell

ISBN :-9789353502447

Price :-INR 650

Pages :-724

Edition :-18

Binding :-Paperback

Imprint :-South Western

© Year :-2016

Overview :

Pride and Ferrell's PRINCIPLES OF MARKETING provides a thorough overview of essential marketing
principles within a visually engaging, reader-friendly presentation. This popular, proven book helps readers
develop the knowledge and decision-making skills they need to succeed in today's competitive business
environment. PRINCIPLES OF MARKETING delivers in-depth coverage of fundamental marketing
concepts and strategies, along with practical applications and real-world examples, including up-to-date
material on social networking, digital marketing, social and environmental responsibility, globalization,
entrepreneurship, and marketing in times of transition. The current edition also features a new chapter on
managing services and branding, a new section exploring the importance and uses of Big Data, updated
chapter objectives, and access to new &quotAsk a Marketer&quot videos to introduce key concepts. Perfect
for readers of all backgrounds and interest levels, PRINCIPLES OF MARKETING is an essential resource
for career success.

Table Of Content :

Part I: MARKETING STRATEGY AND CUSTOMER RELATIONSHIPS.

1. An Overview of Strategic Marketing.

2. Planning, Implementing, and Evaluating Marketing Strategies.

Part II: ENVIRONMENTAL FORCES AND SOCIAL AND ETHICAL RESPONSIBILITIES.

3. The Marketing Environment.

4. Social Responsibility and Ethics in Marketing.

Part III: MARKETING RESEARCH AND TARGET MARKET ANALYSIS.

5. Marketing Research and Information Systems.

6. Target Markets Segmentation and Evaluation.

Part IV: BUYING BEHAVIOR, GLOBAL MARKETING, AND DIGITAL MARKETING.

7. Consumer Buying Behavior.

8. Business Markets and Buying Behavior.

9. Reaching Global Markets.

10. Digital Marketing and Social Networking.

Part V: PRODUCT DECISIONS.

11. Product Concepts, Branding and Packaging.

12. Developing and Managing Products.

13. Services Marketing.

Part VI: DISTRIBUTION DECISIONS.

14. Marketing Channels and Supply-Chain Management.

15. Retailing, Direct Marketing and Wholesaling.

Part VII: PROMOTION DECISIONS.

16. Integrated Marketing Communications.

17. Advertising and Public Relations.

18. Personal Selling and Sales Promotion.

Part VIII: PRICING DECISIONS.

19. Pricing Concepts.

20. Setting Prices.

Career Appendix.

Financial Analysis.

Sample Marketing Plan.

 Book Title:-Services Marketing: Concepts, Strategies, & Cases, 5E

Author :-K. Douglas Hoffman | John E.G. Bateson

ISBN :-9781337018098

Price :-INR 999

Pages :-

Edition :-5

Binding :-eBook

Imprint :-South Western

© Year :-2017

Overview :

Help students examine the use of services marketing as a competitive tool from a uniquely broad perspective
with Hoffman/Bateson&rsquos SERVICES MARKETING: CONCEPTS, STRATEGIES, AND CASES,
5E. Using a reader-friendly, streamlined structure, the book explores services marketing not only as an
essential focus for service firms, but also as a competitive advantage for companies that market tangible
products. Real examples feature businesses from industries both within and beyond the nine service
economy supersectors: education and health services, financial activities, government, information, leisure
and hospitality, professional and business services, transportation and utilities, wholesale and retail trade,
and &quotother services.&quot

*Special prices for countries of South-Asia

Table Of Content :

PART I: An Overview of Services Marketing

CHAPTER 1 An Introduction to Services

1-1 Introduction

1-2 What Is a Service?

1-3 Creating the Service Experience

1-4 The Servuction Model

1-5 Why Study Services?

Summary

CASE 1: The Twins&rsquo First Service Encounter

CHAPTER 2 The Service Economy: Supersectors and Ethical Considerations

2-1 Introduction

2-2 What Is the Service Economy?

2-3 Ethical Considerations for Services Marketers

2-4 What Are Ethics?

2-5 The Opportunity for Ethical Misconduct in Services Marketing

2-6 Issues that Create Ethical Conflict

2-7 The Effects of Ethical Misconduct

2-8 Controlling Ethical Decision Making

Summary

CASE 2: The Case of Jim Bakker and PTL

CHAPTER 3 Fundamental Differences Between Goods and Services

3-1 Introduction

3-2 Intangibility: The Mother of All Unique Differences

3-3 Inseparability: The Interconnection of Service Participants

3-4 Heterogeneity: The Variability of Service Delivery

3-5 Perishability: Balancing Supply and Demand

3-6 Marketing, Operations, and Human Resources Must Work Together

Summary

CASE 3: Kayak: Leading the Evolution of Online Travel Services

CHAPTER 4 Services Consumer Behavior

4-1 Introduction

4-2 The Consumer Decision Process: An Overview

4-3 Special Considerations Pertaining to Services

Summary

CASE 4: Frontier and United Airlines: Competition Heats Up in Denver

PART II The Tactical Services Marketing Mix

CHAPTER 5 The Service Delivery Process

5-1 Introduction

5-2 Stages of Operational Competitiveness

5-3 Marketing and Operations: Balance is Critical

5-4 In a Perfect World, Service Firms Would Be Efficient

5-5 Applying Efficiency Models to Service Firms

5-6 The Art of Blueprinting

5-7 Blueprinting and New-Product Development: The Roles of Complexity and Divergence

Summary

CASE 5: Build-A-Bear Workshops: Calculating the Service Cost per Bear

CHAPTER 6 The Pricing of Services

6-1 Introduction

6-2 What Does It Mean to Provide Value?

6-3 Special Considerations of Service Pricing

6-4 Emerging Service Pricing Strategies

6-5 Some Final Thoughts on Pricing Services

Summary

CASE 6: MDVIP: Become a Priority, Not Just a Patient

CHAPTER 7 Developing the Service Communication Strategy

7-1 Introduction

7-2 Managing the Service Communication Process

7-3 Special Challenges Associated with the Service Communications Strategy

7-4 Specific Guidelines for Developing Service Communications

7-5 Developing Communication Strategies for Professional Service Providers

Summary

CASE 7: Developing a Communication Strategy: Ultimate Escapes

CHAPTER 8 Managing the Firm&rsquos Physical Evidence

8-1 Introduction

8-2 The Strategic Role of Physical Evidence

8-3 The SOR Model

8-4 The Development of Servicescapes

8-5 Managing the Senses When Creating Servicescapes

Summary

CASE 8: Developing an Orthodontic Servicescape: Dr. Crane&rsquos Dilemma

CHAPTER 9 People as Strategy: Managing Service Employees

9-1 Introduction

9-2 The Service Provider Role

9-3 Unleashing Service with the Right Climate

9-4 The Role of Management

9-5 Information Technology and the Service Provider

Summary

CASE 9: The Four Seasons Sharm el Sheik and the Arab Spring

CHAPTER 10 People as Strategy: Managing Service Consumers

10-1 Introduction

10-2 Expert and Novice Consumers as Part of the Production Process

10-3 The Theatrical Analogy

10-4 Consumer Performance and Operational Efficiency

10-5 Consumer Satisfaction and Consumer Performance

10-6 Managing Consumer Performance Scripts

10-7 Managing Consumer Service Perceptions During The Service Experience

10-8 Consumer Performance and The Role of Marketing and Operations

Summary

CASE 10: U.S. Supermarkets Look Beyond Standard Self-Checkout Service

PART III Assessing and Implementing Successful Service Strategies

CHAPTER 11 Defining and Measuring Customer Satisfaction

11-1 Introduction

11-2 The Importance of Customer Satisfaction

11-3 Measuring Customer Satisfaction

11-4 Understanding Customer Satisfaction Ratings

11-5 Customer Satisfaction: How Good Is Good Enough?

11-6 Does Customer Satisfaction Translate into Customer Retention?

11-7 Customer Satisfaction: A Closer Look

Summary

CASE 11: The Crestwood Inn

CHAPTER 12 Defining and Measuring Service Quality

12-1 Introduction

12-2 What Is Service Quality?

12-3 Diagnosing Failure Gaps in Service Quality

12-4 Measuring Service Quality: The SERVQUAL Measurement Scale

12-5 Service Quality Information Systems

Summary

CASE 12: Service Quality at the Remington Hotel

CHAPTER 13 Complaint and Service Recovery Management

13-1 Introduction

13-2 The Psychology of Customer Complaining Behavior

13-3 Developing a Service Recovery Management Program

13-4 The Art of Service Recovery: Basic Rules of Thumb

Summary

CASE 13: Part I: Is This Any Way to Run an Airline?

CASE 13: Part II: World Airline&rsquos Response

CHAPTER 14 Customer Loyalty and Retention

14-1 Introduction

14-2 What Is Customer Loyalty?

14-3 What Is Customer Retention?

14-4 The Benefits of Customer Retention

14-5 Customer Retention Programs

14-6 Defection Management: Developing a Zero Defection Culture

Summary

CASE 14: The Mandalay Bay Conundrum

CHAPTER 15 Pulling the Pieces Together: Creating a World-Class Service Culture

15-1 Introduction

15-2 Obstacles to World-Class Service: Departmentalization and Functionalism

15-3 Developing a Service Culture

15-4 Strategies that Facilitate Cultural Change

Summary

CASE 15: Assessing Your College&rsquos Culture: Go for a Culture Walk

Glossary

Index
 Book Title:-Advertising and Integrated Brand Promotion, 8E

Author :-Thomas O'Guinn | Chris Allen | Angeline Close

Scheinbaum | Richard J. Semenik

ISBN :-9781337362177

Price :-INR 699

Pages :-

Edition :-8

Binding :-eBook

Imprint :-South Western

© Year :-2019

Overview :

Show students how hard work and careful planning lead to strong advertising with
O&rsquoGuinn/Allen/Close Scheinbaum/Semenik's ADVERTISING AND INTEGRATED BRAND
PROMOTION, 8E. Coverage of social media, design thinking, and globalization exemplifies developments
in today's digital society. Comprehensive MindTap integrates discussion of video and other medium.

*Special prices for countries of South-Asia

Table Of Content :

Part 1: Advertising and Integrated Brand Promotion in Business and Society

Chapter 1 The World of Advertising and Integrated Brand Promotion

1-1 The New World of Advertising and Integrated Brand Promotion

1-2 What Are Advertising and Integrated Brand Promotion?

1-3 Advertising as a Communication Process

1-4 The Audiences for Advertising

1-5 Advertising as a Business Process

1-6 From Advertising to Integrated Marketing Communications to Integrated Brand Promotion

Summary

Key Terms
Endnotes

Chapter 2 The Structure of the Advertising and Promotion Industry: Advertisers, Agencies, Media,
and Support Organizations

2-1 The Advertising Industry in Constant Transition

2-2 Trends Affecting the Advertising and Promotion Industry

2-3 The Scope and Structure of the Advertising and Promotion Industry

Summary

Key Terms

Endnotes

Chapter 3 The History of Advertising and Brand Promotion

3-1 The Rise of Advertising

3-2 The Eras of Advertising

3-3 Consumer Access, Connections, Branded Entertainment, and the Rise of Ad Blockers (2000 to Present)

3-4 Branded Entertainment

3-5 The Value of History

Summary

Key Terms

Endnotes

Chapter 4 Social, Ethical, and Regulatory Aspects of Advertising and Promotion

4-1 The Social Aspects of Advertising

4-2 The Ethical Aspects of Advertising

4-3 The Regulatory Aspects of Advertising

4-4 The Regulation of Other Promotional Tools

Summary

Key Terms

Endnotes

Part 2: Analyzing the Environment for Advertising and Integrated Brand Promotion

Chapter 5 Advertising, Integrated Brand Promotion, and Consumer Behavior

5-1 Perspective One: The Consumer as Decision Maker

5-2 Perspective Two: The Consumer as Social Being

Summary

Key Terms

Endnotes

Chapter 6 Market Segmentation, Positioning, and the Value Proposition

6-1 STP Marketing and Advertising

6-2 Segmenting Markets

6-3 Prioritizing Segments

6-4 Targeting

6-5 Working with a Value Proposition and a Brand Platform

Summary

Key Terms

Endnotes

Chapter 7 Advertising Research

7-1 Stage One: Developmental Advertising and IBP Research

7-2 Sources of Secondary Data

7-3 Stage Two: Copy Research

7-4 Stage Three: Results Research

7-5 Account Planning versus Advertising Research

7-6 Where Is Advertising Research Going?

Summary

Key Terms

Endnotes

Chapter 8 Planning Advertising and Integrated Brand Promotion

8-1 The Advertising Plan and Marketing Context

8-2 Introduction

8-3 Situation Analysis

8-4 Objectives

8-5 Budgeting

8-6 Strategy

8-7 Execution

8-8 Evaluation

8-9 The Role of the Agency in Planning Advertising and IBP

Summary

Key Terms

Endnotes

Part 3: The Creative Process

Chapter 9 Managing Creativity in Advertising and IBP

9-1 Why Does Advertising Thrive on Creativity?

9-2 Creativity across Domains

9-3 Agencies, Clients, and the Creative Process

9-4 Making Beautiful Music Together: Coordination, Collaboration, and Creativity

9-5 Have You Decided to Become More Creative?

Summary

Key Terms

Endnotes

Chapter 10 Creative Message Strategy

10-1 Message Strategy

10-2 Essential Message Objectives and Strategies

10-3 In the End

Summary

Key Terms

Endnotes

Chapter 11 Executing the Creative

11-1 The Creative Team and the Creative Brief

11-2 Copywriters and Art Directors

11-3 Copywriting

11-4 Art Direction

11-5 The Production Process in Television Advertising

Summary

Key Terms

Endnotes

Part 4: The Media Process

Chapter 12 Media Planning Essentials

12-1 Measured and Unmeasured Media

12-2 The Basic Ideas and Terms

12-3 Competitive Media Assessment

12-4 Media Efficiency

12-5 Social Media: What Is Different

12-6 Media Choice and Integrated Brand Promotions

12-6a Branded Entertainment

12-7 Planning Models

12-8 Making the Buy &amp Programmatic Media Buying

Summary

Key Terms

Endnotes

Chapter 13 Media Planning: Newspapers, Magazines, TV, and Radio

13-1 The Present and Future of Traditional Mass Media

13-2 Print Media&mdashStrategic Planning Considerations

13-3 Television and Radio: Strategic Planning Considerations

Summary

Key Terms

Endnotes
Chapter 14 Media Planning: Advertising and IBP in Digital, Social, and Mobile Media

14-1 The Role of Digital, Social, and Mobile Media for IBP Synergy

14-2 Consumer and Brand Virtual Identity

14-3 Basics of Digital Advertising and Online Search

14-4 Importance of IBP in E-Tail: Emergence of Social E-Commerce and Big Data

14-5 Advantages of Digital, Social, and Mobile Media for Implementing Advertising and IBP Campaigns, as
Well as the Dark Side

14-6 Synergizing with Other IBP Tools

Summary

Key Terms

Endnotes

Part 5: Integrated Brand Promotion

Chapter 15 Sales Promotion, Point-of-Purchase Advertising, and Support Media

15-1 The Role of Sales Promotion, Point-of-Purchase Advertising, and Support Media

15-2 Sales Promotion Defined

15-3 The Importance and Growth of Sales Promotion

15-4 Sales Promotion Directed at Consumers

15-5 Sales Promotion Directed at the Trade Channel and Business Markets

15-6 The Risks of Sales Promotion

15-7 Point-of-Purchase Advertising

15-8 Support Media

Summary

Key Terms

Endnotes

Chapter 16 Event Sponsorship, Product Placements, and Branded Entertainment

16-1 The Role of Event Sponsorship, Product Placements, and Branded Entertainment in IBP

16-2 Brand-Building and the Convergence of Advertising and Entertainment

16-3 Event Sponsorship: Measurement and Consumer Psychology

16-4 Product Placements

16-5 Branded Entertainment

16-6 The Coordination Challenge

Summary

Key Terms

Endnotes

Chapter 17 Integrating Direct Marketing and Personal Selling

17-1 The Evolution of Direct Marketing

17-2 Database Marketing

17-3 Media Applications in Direct Marketing

17-4 Closing the Sale with Direct Marketing and/or Personal Selling

Summary

Key Terms

Endnotes

Chapter 18 Public Relations, Influencer Marketing, and Corporate Advertising

18-1 Public Relations

18-2 Influencer Marketing

18-3 Corporate Advertising

Summary

Key Terms

Endnotes

Glossary

Name/Brand/Company Index

Subject Index
 Book Title:-Basic Marketing Research: Customer Insights and
Managerial Action, 9E

Author :-Tom J. Brown | Tracy A. Suter | Gilbert A. Churchill

ISBN :-9781337362276

Price :-INR 699

Pages :-

Edition :-9

Binding :-eBook

Imprint :-South Western

© Year :-2018

Overview :

BASIC MARKETING RESEARCH, 9E balances a reader-friendly, accessible approach with an ideal level
of coverage. The authors introduce two dominant approaches to gathering marketing information: marketing
analytics on data that exist within the firm and customer insights gathered for a specific purpose.

*Special prices for countries of South-Asia

Table Of Content :

Part 1 Introduction to Marketing Research and Problem Definition

Chapter 1 The Role of Marketing Research

1.1 The Problem: Marketers Need Information

1.2 Who Does Marketing Research?

1.3 Job Opportunities in Marketing Research

1.4 Why Study Marketing Research?

Summary

Key Term

Review Questions

Endnotes

Chapter 2 The Research Process and Ethical Concerns

2.1 The Marketing Research Process

2.2 Marketing Research Ethics

2.3 Three Methods of Ethical Reasoning

2.4 Research to Avoid

Summary

Key Terms

Review Questions

Endnotes

Chapter 3 Problem Formulation

3.1 Problems Versus Opportunities

3.2 The Problem Formulation Process

3.3 The Research Proposal

3.4 Choosing a Research Supplier

Summary

Key Terms

Review Questions

Endnotes

Chapter 4 Exploratory Research

4.1 Literature Search

4.2 Depth Interviews

4.3 Focus Groups

4.4 Data Mining

4.5 Case Analyses

4.6 Projective Methods

Summary

Key Terms

Review Questions

Endnotes
Part 2 Working with Existing Information to Solve Problems

Chapter 5 Decision Support Systems: Introduction

5.1 Secondary Data

5.2 The Systems Approach

5.3 Components of Decision

5.4 Support Systems

5.5 Knowledge Management

Summary

Key Terms

Review Questions

Endnotes

Chapter 6 Decision Support Systems: Working With &ldquoBig Data&rdquo

6.1 The Four Vs: Volume, Velocity, Variety, and Veracity

6.2 The Fifth V: Value

6.3 Marketplace Sources of &ldquoBig Data&rdquo

6.4 Big Data Analysis

6.5 Key Challenges of &ldquoBig Data&rdquo Integration

Summary

Key Terms

Review Questions

Endnotes

Chapter 7 Using External Secondary Data

7.1 External Secondary Data from Published Sources

7.2 Standardized Marketing Information&mdashProfiling Customers

7.3 Standardized Marketing Information&mdashMeasuring Product Sales and Market Share

7.4 Standardized Marketing Information&mdashMeasuring

7.5 Advertising

7.6 Exposure and Effectiveness

Summary

Key Terms

Review Questions

Endnotes

Part 3 Collecting Primary Data to Solve Problems

Chapter 8 Conducting Causal Research

8.1 Three Approaches to Generating New Data

8.2 Causal Research

8.3 Field Experiments in Marketing: A/B Testing

8.4 Field Experiments in Marketing: Market Testing

Summary

Key Terms

Review Questions

Endnotes

Chapter 9 Collecting Descriptive Primary Data

9.1 Descriptive Research Designs

9.2 Types of Primary Data

Summary

Key Terms

Review Questions

Endnote

Chapter 10 Collecting Data by Observation

10.1 Observation Research

Summary

Key Terms

Review Questions

Endnotes

Chapter 11 Collecting Data by Communication

11.1 Structured Versus Unstructured Communication

11.2 Disguised Versus Undisguised Communication

11.3 Methods of Administering Questionnaires

Summary

Key Terms

Review Questions

Endnotes

Chapter 12 Asking Good Questions

12.1 Scales of Measurement

12.2 Measuring Attitudes and Other Unobservable Concepts

12.3 Other Considerations in Designing Scales

12.4 Establishing the Validity and Reliability of Measures

Summary

Key Terms

Review Questions

Endnote

Chapter 13 Designing the Data Collection Form for Communication Data

13.1 Specify What Information Will Be Sought

13.2 Determine the Method of Administration

13.3 Determine Content of Individual Questions

13.4 Determine the Form of Response to Each Question

13.5 Determine the Wording of Each Question

13.6: Prepare Dummy Tables

13.7: Determine Question Sequence

13.8: Determine Appearance of the Questionnaire

13.9: Develop a Recruiting Message or Script

13.10: Reexamine Steps 1 through 9, Pretest Questionnaire, and Revise if Necessary

Summary
Key Terms

Review Questions

Endnotes

Chapter 14 Developing the Sampling Plan

14.1 Defining the Target Population

14.2 Identifying the Sampling Frame

14.3 Selecting a Sampling Procedure

14.4 Determining How Big a Sample You Need

Summary

Key Terms

Review Questions

Endnote

Chapter 15 Data Collection: Types of Error and Response Rate Calculation

15.1 Types of Error

15.2 Calculating Response Rates

15.3 Improving Response Rates

Summary

Key Terms

Review Questions

Endnotes

Part 4 Analyzing Data

Chapter 16 Data Preparation for Analysis

16.1 Editing Data

16.2 Coding Data

16.3 Aggregating Data

16.4 Cleaning the Data

16.5 Handling Missing Data

16.6 Avery Fitness Center Project

Summary

Key Terms

Review Questions

Endnote

Chapter 17 Analysis and Interpretation: Individual Variables Independently

17.1 Basic Univariate Statistics: Categorical Measures

17.2 Basic Univariate Statistics: Continuous Measures

17.3 Hypothesis Testing

17.4 Testing Hypotheses About Individual Variables

Summary

Key Terms

Review Questions

Endnotes

Chapter 18 Analysis and Interpretation: Multiple Variables Simultaneously

18.1 Cross Tabulation

18.2 Independent Samples T-Test for Means

18.3 Paired Sample T-Test for Means

18.4 Pearson Product-Moment Correlation Coefficient

18.5 Regression Analysis

Summary

Key Terms

Review Questions

Endnote

Part 5 Reporting the Results

Chapter 19 The Oral Research Presentation

19.1 The Oral Research Presentation

19.2 Graphic Presentation of Results

Summary
Key Terms

Review Questions

Endnote

Chapter 20 The Written Research Report

20.1 The Written Research Report

Summary

Key Terms

Review Questions

Endnotes
 Book Title:-Consumer Behavior, 7E

Author :-Wayne D. Hoyer | Deborah J. MacInnis | Rik Pieters

ISBN :-9781337362542

Price :-INR 999

Pages :-

Edition :-7

Binding :-eBook

Imprint :-South Western

© Year :-2018

Overview :

The popular CONSUMER BEHAVIOR, 7E draws key concepts from marketing, psychology, sociology,
and anthropology to present a strong foundation and highly practical focus on real-world applications for
today&rsquos global business environment. The new edition of this pioneering text incorporates cutting-
edge research and current business practices, including extensive coverage of social media influences,
increased consumer power, and emerging neuroscience findings. Students also examine controversies in
consumer decision-making involving money, goals, emotions, charity, health, materialism, and sustainability.

*Special prices for countries of South-Asia

Table Of Content :

Part 1: An Introduction to Consumer Behavior

Chapter 1 Understanding Consumer Behavior

1-1 Defining Consumer Behavior

1-2 What Affects Consumer Behavior?

1-3 Who Benefits from the Study of Consumer Behavior?

1-4 Making Business Decisions Based on the Marketing Implications of Consumer Behavior

Summary

Endnotes

Appendix Developing Information About Consumer Behavior

Part 2: The Psychological Core

Chapter 2 Motivation, Ability, and Opportunity

2-1 Consumer Motivation and Its Effects

2-2 What Determines Motivation?

2-3 Consumer Ability: Resources to Act

2-4 Consumer Opportunity

Summary

Endnotes

Chapter 3 From Exposure to Comprehension

3-1 Exposure and Consumer Behavior

3-2 Attention and Consumer Behavior

3-3 Perception and Consumer Behavior

3-4 Comprehension and Consumer Behavior

Summary

Endnotes

Chapter 4 Memory and Knowledge

4-1 What Is Memory?

4-2 Knowledge Content, Structure, and Flexibility

4-3 Memory and Retrieval

Summary

Endnotes

Chapter 5 Attitudes Based on High Effort

5-1 What Are Attitudes?

5-2 The Cognitive Foundations of Attitudes

5-3 How Cognitively Based Attitudes are Influenced

5-4 The Affective (Emotional) Foundations of Attitudes

5-5 How Affectively Based Attitudes Are Influenced

5-6 Attitude Toward the AD

5-7 When Do Attitudes Predict Behavior?

Summary

Endnotes

Chapter 6 Attitudes Based on Low Effort

6-1 High-Effort Versus Low-Effort Routes to Persuasion

6-2 Unconscious Influences on Attitudes When Consumer Effort Is Low

6-3 Cognitive Bases of Attitudes When Consumer Effort Is Low

6-4 How Cognitive Attitudes Are Influenced

6-5 Affective Bases of Attitudes When Consumer Effort Is Low

6-6 How Affective Attitudes are Influenced

Summary

Endnotes

Part 3: The Process of Making Decisions

Chapter 7 Problem Recognition and Information Search

7-1 Problem Recognition

7-2 Internal Search: Searching for Information from Memory

7-3 External Search: Searching for Information from the Environment

Summary

Endnotes

Chapter 8 Judgment and Decision-Making Based on High Effort

8-1 High-Effort Judgment Processes

8-2 High-Effort Decisions and High-Effort Decision-Making Processes

8-3 Deciding What Brand to Choose: Thought-Based Decisions

8-4 Deciding What Brand to Choose: High-Effort Feeling-Based Decisions

8-5 Additional High-Effort Decisions

8-6 What Affects High-Effort Decisions?

Summary

Endnotes

Chapter 9 Judgment and Decision-Making Based on Low Effort

9-1 Low-Effort Judgment Processes

9-2 Low-Effort Decision-Making Processes

9-3 Learning Choice Tactics

9-4 Low-Effort Thought-Based Decision-Making

9-5 Low-Effort Feeling-Based Decision-Making

Summary

Endnotes

Chapter 10 Post-Decision Processes

10-1 Post-Decision Dissonance and Regret

10-2 Learning from Consumer Experience

10-3 How Do Consumers Make Satisfaction or Dissatisfaction Judgments?

10-4 Responses to Dissatisfaction

10-5 Is Customer Satisfaction Enough?

10-6 Disposition

Summary

Endnotes

Part 4: The Consumer&rsquos Culture

Chapter 11 Social Influences on Consumer Behavior

11-1 Sources of Influence

11-2 Reference Groups as Sources of Influence

11-3 Normative Influence

11-4 Informational Influence

Summary

Endnotes

Chapter 12 Consumer Diversity

12-1 How Age Affects Consumer Behavior

12-2 How Gender and Sexual Orientation Affect Consumer Behavior

12-3 How Regional Influences Affect Consumer Behavior

12-4 How Ethnic and Religious Influences Affect Consumer Behavior

Summary

Endnotes

Chapter 13 Household and Social Class Influences

13-1 How the Household Influences Consumer Behavior

13-2 Roles that Household Members Play

13-3 Social Class

13-4 How Does Social Class Affect Consumption?

13-5 The Consumption Patterns of Specific Social Classes

Summary

Endnotes

Chapter 14 Psychographics: Values, Personality, and Lifestyles

14-1 Values

14-2 Personality

14-3 Lifestyles

14-4 Psychographics: Combining Values, Personality, And Lifestyles

Summary

Endnotes

Part 5: Consumer Behavior Outcomes and Issues

Chapter 15 Innovations: Adoption, Resistance, and Diffusion

15-1 Innovations

15-2 Resistance Versus Adoption

15-3 Diffusion

15-4 Influences on Adoption, Resistance, and Diffusion

Summary

Endnotes

Chapter 16 Symbolic Consumer Behavior

16-1 Sources and Functions of Symbolic Meaning

16-2 Special Possessions and Brands

16-3 Sacred Meaning

16-4 The Transfer of Symbolic Meaning Through Gift Giving

Summary

Endnotes

Chapter 17 Marketing, Ethics, and Social Responsibility in Today&rsquos Consumer Society

17-1 In Search of Balance

17-2 Marketing Ethics, Consumer Ethics, and Deviant Consumer Behavior

17-3 Social Responsibility Issues in Marketing

17-4 How Can Consumers Resist Marketing Practices?

Glossary

Name/Author Index

Product Index

Subject Index
 Book Title:-Internet Marketing: Integrating Online and Offline
Strategies in a Digital Environment, 4E

Author :-Debra Zahay | Mary-Lou Roberts

ISBN :-9781337363136

Price :-INR 999

Pages :-

Edition :-4

Binding :-eBook

Imprint :-South Western

© Year :-2018

Overview :

MindTap Marketing for Zahay/Roberts&rsquo Internet Marketing, 4th Edition, is the digital learning
solution that helps instructors engage and transform today&rsquos students into critical thinkers. As an
instructor using MindTap, you have at your fingertips the right content and unique set of tools curated
specifically for your course, all in an interface designed to improve workflow and save time when planning
lessons and course structure.

*Special prices for countries of South-Asia

Table Of Content :

Part I: FOUNDATIONS OF INTERNET MARKETING.

1. Internet and Mobile Marketing in the Digital Ecosystem.

2. The Supply Chain Becomes a Value Ecosystem.

3. Business Models and Strategies.

4. The Direct Response and Database Foundations of Internet Marketing.

Part II: ESSENTIAL INTERNET MARKETING TOOLS.

5. Social Media Marketing as a Cornerstone of Strategy.

6. Experiencing the Digital Customer Journey.

7. Display and Mobile Advertising for Customer Acquisition.

8. Content Marketing.
9. Email Marketing to Build Consumer and Business Relationships.

Part III: DEVELOPING INTERNET MARKETING STRATEGIES AND PROGRAMS.

10. Search Engine Marketing.

11. Paid Search and Social Advertising.

12. Mobile Marketing.

13. Demand Generation and Conversion in B2B Markets.

14. Customer Relationship Development and Retention Marketing.

15. Developing and Maintaining Effective Online and Mobile Websites.

16. Digital Customer Service and Support in the Digital Era.

17. Social and Regulatory Issues: Privacy, Security, and Intellectual Property.

18. Measuring and Evaluating Digital Marketing Programs.

Appendix AdWords Online Marketing Challenge for Students.

Glossary

Index
 Book Title:-Advertising, Promotion, and other aspects of Integrated
Marketing Communications, 10E

Author :-J. Craig Andrews | Terence A. Shimp

ISBN :-9781337385817

Price :-INR 799

Pages :-

Edition :-10

Binding :-eBook

Imprint :-South Western

© Year :-2018

Overview :

Help students explore all aspects of marketing communications, from time-honored methods to the newest
developments in the field backed by the latest research, data and analytic techniques with one of
today&rsquos leading IMC texts, ADVERTISING, PROMOTION, AND OTHER ASPECTS OF
INTEGRATED MARKETING COMMUNICATIONS, 10E. Readers focus on emerging topics, such as the
popularity of apps, social media outlets, online and digital practices, and viral communications, and their
impact on traditional marketing. Revisions make this edition the most current IMC text on the market with
must-know changes to environmental, regulatory, and ethical issues MindTap Insights Online place-based
applications privacy global marketing and memorable advertising campaigns.

*Special prices for countries of South-Asia

Table Of Content :

Part 1 The Practice and Environment of Integrated Marketing Communications (IMC)

Chapter 1 An Overview of Integrated Marketing Communications

Marcom Insight: Checking in with Mobile Apps: The Creative Use of Geo-Fencing and Geo-Conquesting

1.1 Introduction

1.2 Marketing Communications Objectives and Terminology

1.3 Promotional Mix Elements

1.4 The Primary Tools of Marketing Communications

1.5 The Integration of Marketing Communications

1.6 Key IMC Features

1.7 The Marketing Communications Decision-Making Process

Summary

Appendix

Discussion Questions

Chapter 2 Enhancing Brand Equity and Accountability

Marcom Insight: Are There Too Many Social Media Brands?

2.1 Introduction

2.2 Brand Equity

2.3 Affecting Behavior and Achieving Marcom Accountability

Summary

Discussion Questions

Chapter 3 Brand Adoption, Brand Naming, and Intellectual Property Issues

Marcom Insight: Goodwill Boutiques: Thrifty Brand Takes Off

3.1 Introduction

3.2 Marcom and Brand Adoption

3.3 Brand Naming

3.4 Intellectual Property

Summary

Discussion Questions

Chapter 4 Environmental, Regulatory, and Ethical Issues

Marcom Insight: Graphic Visual Tobacco Warnings in the United States

4.1 Introduction

4.2 Environmental Marketing Communications 61

4.3 Regulation of Marketing Communications

4.4 Ethical Issues in Marketing Communications

Summary

Discussion Questions
Part 2 Fundamental IMC Planning and Decisions

Chapter 5 Segmentation, Targeting, and Positioning

Marcom Insight: Positioning and &ldquoMcBucks&rdquo: Should McDonald&rsquos Try to Become

Starbucks?

5.1 Introduction

5.2 Segments and the Market Segmentation Process

5.3 Segmentation Bases: Behavioral Segmentation

5.4 Psychographic Segmentation

5.5 Geodemographic Segmentation

5.6 Demographic Segmentation

5.7 Market Targeting

5.8 Market Positioning in Practice: The Fundamentals

Summary

Discussion Questions

Chapter 6 The Communications Process and Consumer Behavior

Marcom Insight: Everyday Consumer Habits Helping the World

6.1 The Communications Process

6.2 Marketing Communication and Meaning

6.3 Behavioral Foundations of Marketing Communications

Summary

Discussion Questions

Chapter 7 The Role of Persuasion in Integrated Marketing Communications

Marcom Insight: Can We Be Persuaded to Overcome Bad Habits? The Cell-Free Club

7.1 The Nature and Role of Attitudes

7.2 Persuasion in Marketing Communications

7.3 Tools of Influence: The Persuader&rsquos Perspective

7.4 The Influence Process: The Persuadee&rsquos Perspective

7.5 An Integrated Model of Persuasion

7.6 Enhancing Consumers&rsquo Motivation, Ability, and Opportunity to Process Advertisements

7.7 The Theory of Reasoned Action (Tora)

7.8 Changing Preferences and Behavioral Modification Strategies

Summary

Discussion Questions

Chapter 8 Objective Setting and Budgeting

Marcom Insight: The Gecko, Flo, Mayhem, Magic Jingles, and the Insurance Industry Ad Brawl

8.1 Introduction

8.2 Marcom Budgeting

Summary

Discussion Questions

Part 3 Advertising Management and Media Choices

Chapter 9 Overview of Advertising Management

Marcom Insight: The Story of &ldquoMad Man,&rdquo the &ldquoElvis of Advertising&rdquo

9.1 Introduction

9.2 The Magnitude of Advertising

9.3 Advertising&rsquos Effect on the Economy

9.4 Advertising Functions

9.5 The Advertising Management Process

9.6 Ad-Investment Considerations

Summary

Discussion Questions 199

Chapter 10 Effective and Creative Ad Messages

Marcom Insight: Perhaps the Greatest TV Commercial of All Time

10.1 Introduction

10.2 Suggestions for Creating Effective Advertising

10.3 Qualities of Successful Advertising

10.4 What Exactly Does Being &ldquoCreative&rdquo and &ldquoEffective&rdquo Mean?

10.5 Making an Impression

10.6 Advertising Plans and Strategy

10.7 Constructing a Creative Brief

10.8 Means-End Chaining and Laddering

10.9 Alternative Styles of Creative Advertising

10.10 Corporate Image and Corporate Issue Advertising

Summary

Discussion Questions

Chapter 11 Endorsers and Message Appeals in Advertising

Marcom Insight: When Celebrity Endorsers Go Bad

11.1 Introduction

11.2 The Role of Celebrity Endorsers in Advertising

11.3 Source Attributes and Receiver Processing Modes

11.4 The Role of Humor in Advertising

11.5 Appeals to Consumer Fears

11.6 Appeals to Consumer Guilt

11.7 The Use of Sex in Advertising

11.8 Subliminal Messages and Symbolic Embeds

11.9 The Functions of Music In Advertising

11.10 The Role of Comparative Advertising

Summary

Discussion Questions

Chapter 12 Traditional Advertising Media

Marcom Insight: Has Traditional Advertising Media Lost Its Effectiveness? The Rise of Cord Cutting, Ad
Blocking, and the Video Streaming Revolution

12.1 Introduction

12.2 Newspapers

12.3 Magazines
12.4 Radio

12.5 Television

Summary

Discussion Questions

Chapter 13 Digital Media: Online, Mobile, and App Advertising

Marcom Insight: Mobile Headache? The Excitement and Challenges of Mobile Advertising

13.1 Introduction

13.2 Search Engine Advertising

13.3 Display Advertising

13.4 Rich Media: Pop-Ups, Interstitials, Superstitials, and Online Video Ads

13.5 Websites and Sponsored Sites

13.6 Blogs and Podcasts

13.7 E-Mail Advertising

13.8 Behavioral Targeting, Programmatic Advertising, and Privacy Issues

13.9 Measuring Online Ad Effectiveness

Summary

Discussion Questions

Chapter 14 Social Media

Marcom Insight: Is Facebook Becoming Pass&eacute? Or Are We Hopelessly Addicted?

14.1 Introduction

14.2 Social Media Background and Landscape

14.3 Social Media Advantages and Disadvantages

14.4 Social Media Categories and Brands

14.5 Social Networking

14.6 Successful Social Media Campaigns

14.7 Organizing Social Media Efforts

14.8 How to Advertise on Social Networks

14.9 Privacy and Other Concerns

14.10 Measurement of Social Media Campaigns

Summary

Discussion Questions

Chapter 15 Direct Marketing, CRM, and Other Media

Marcom Insight: During Tough Times, Flex Seal and ShamWow March On

15.1 Introduction

15.2 Direct Marketing

15.3 Direct-Response Advertising

15.4 Direct Mail

15.5 Outbound and Inbound Telemarketing

15.6 Other Media

15.7 Brand Placements

15.8 Yellow-Pages Advertising

15.9 Video-Game Advertising

15.10 Cinema Advertising

15.11 Alternative Advertising Media

Summary

Discussion Questions

Chapter 16 Media Planning and Analysis

Marcom Insight: Is Super Bowl Advertising Worth the Expense?

16.1 Introduction

16.2 The Media-Planning Process

16.3 Selecting the Target Audience

16.4 Specifying Media Objectives

16.5 Media-Scheduling Software

16.6 Review of Media Plans

Summary

Discussion Questions
Chapter 17 Measuring Ad Message Effectiveness

Marcom Insight: Lessons in Ad Copy Testing and Tracking: The National Youth Anti-Drug Media
Campaign

17.1 Introduction to Advertising Research

17.2 Two General Forms of Message Research

17.3 Measures of Recognition and Recall

17.4 Measurement of Emotional Reactions

17.5 Measures of Persuasion

17.6 Measures of Sales Response (Single-Source Systems)

17.7 Some Major Conclusions about Television Advertising

Summary

Discussion Questions

Part 4 Sales Promotion Management

Chapter 18 Sales Promotion Overview and the Role of Trade Promotion

Marcom Insight: The Latest in Trade Promotions: New Thinking and Old Ways

18.1 Introduction

18.2 Increased Budgetary Allocations to Promotions

18.3 What Are Sales Promotions&rsquo Capabilities and Limitations?

18.4 The Role of Trade Promotions

18.5 Trade Allowances

18.6 Efforts to Rectify Trade Allowance Problems

18.7 Generalizations about Promotions

Summary

Discussion Questions

Chapter 19 Consumer Sales Promotion: Sampling and Couponing

Marcom Insight: Groupon: Is the &ldquoNew&rdquo Model for Couponing Still Working?

19.1 Introduction

19.2 Sampling
19.3 Couponing

19.4 The Role of Promotion Agencies

Summary

Discussion Questions

Chapter 20 Consumer Sales Promotion: Premiums and Other Promotions

Marcom Insight: Whopper Sacrifice: is an Online Premium Offer Worth 10 Friends?

20.1 Introduction

20.2 Premiums

20.3 Price-Offs

20.4 Bonus Packs

20.5 Games

20.6 Refunds and Rebates

20.7 Sweepstakes and Contests

20.8 Continuity Promotions

20.9 Overlay and Tie-In Promotions

20.10 Retailer Promotions

20.11 Evaluating Sales Promotion Ideas

Summary

Discussion Questions

Part 5 Other IMC Tools

Chapter 21 Public Relations, Content Marketing, Viral Marketing, and Sponsorships

Marcom Insight: Rats and False Eight-Legged Chicken Rumors: KFC/Taco Bell Restaurants

21.1 Introduction

21.2 Proactive versus Reactive MPR

21.3 The Special Case of Rumors and Urban Legends

21.4 Word-of-Mouth Influence

21.5 Viral Marketing

21.6 Sponsorship Marketing

21.7 Event Sponsorships

21.8 Cause Sponsorships

Summary

Discussion Questions

Chapter 22 Packaging, Point-of-Purchase Communications, and Signage

Marcom Insight: The &ldquoAppification&rdquo of Grocery Shopping

22.1 Introduction

22.2 Packaging

22.3 Point-of-Purchase (POP) Communications

22.4 On-Premise Business Signage

22.5 Out-of-Home (OOH, Off-Premise) Advertising

Summary

Discussion Questions

Chapter 23 Personal Selling

Marcom Insight: What Qualities Are Liked and Disliked in a Salesperson?

23.1 Introduction

23.2 Personal Selling 532

23.3 Modern Selling Philosophy 533

23.4 Selling Activities and Types of Personal-Selling Jobs 534

23.5 The Basic Steps in Personal Selling 536

23.6 Salesperson Performance and Effectiveness 540

23.7 Excellence in Selling

Summary

Discussion Questions
 Book Title:-Business Marketing Management B2B, 12E

Author :-Michael D. Hutt | Thomas W. Speh

ISBN :-9781337418478

Price :-INR 999

Pages :-

Edition :-12

Binding :-eBook

Imprint :-South Western

© Year :-2017

Overview :

MindTap Marketing for Hutt/Speh's Business Marketing Management B2B, 12th Edition is the digital
learning solution that powers students from memorization to mastery. It gives you complete control of your
course&mdashto provide engaging content, to challenge every individual, and to build their confidence.
Empower students to accelerate their progress with MindTap. MindTap: Powered by You. MindTap gives
you complete ownership of your content and learning experience. Customize the interactive syllabi,
emphasize the most important topics, and add your own material or notes in the eBook.

*Special prices for countries of South-Asia

Table Of Content :

Part 1 The Environment of Business Marketing

Chapter 1 A Business Marketing Perspective

Part 2 Managing Relationships in Business Marketing

Chapter 2 Organizational Buying Behavior

Chapter 3 Customer Relationship Management Strategies for Business Markets

Part 3 Assessing Market Opportunities

Chapter 4 Segmenting the Business Market and Estimating Segment Demand

Part 4 Formulating Business Marketing Strategy

Chapter 5 Business Marketing Planning: Strategic Perspectives

Chapter 6 Business Marketing Strategies for Global Markets

Chapter 7 Managing Products for Business Markets

Chapter 8 Managing Innovation and New Industrial Product Development

Chapter 9 Managing Services for Business Markets

Chapter 10 Managing Business Marketing Channels

Chapter 11 Supply Chain Management

Chapter 12 Pricing Strategies for Business Markets

Chapter 13 Business Marketing Communications: Advertising and Sales Promotion

Chapter 14 Business Marketing Communications: Managing the Personal Selling Function

Part 5 Evaluating Business Marketing Strategy and Performance

Chapter 15 Marketing Performance Measurement

 Book Title:-MKTG, 12E

Author :-Charles W. Lamb | Joe F. Hair | Carl McDaniel

ISBN :-9781337914017

Price :-INR 799

Pages :-

Edition :-12

Binding :-eBook

Imprint :-South Western

© Year :-2019

Overview :

Through ongoing research into students&rsquo workflows and preferences, MKTG from 4LTR Press offers
multiple options including an easy-reference, paperback textbook with Chapter Review Cards, and an
innovative online experience&mdashall at an affordable price. With MindTap, students can access their
course materials and study tools anytime, and on most devices!

*Special prices for countries of South-Asia

Table Of Content :

Part 1 THE WORLD OF MARKETING

Chapter 1 An Overview of Marketing

1-1 What Is Marketing?

1-2 Marketing Management Philosophies

1-3 Differences Between Sales and Market Orientations

1-4 Why Study Marketing?

Chapter 2 Strategic Planning for Competitive Advantage

2-1 The Nature of Strategic Planning

2-2 Strategic Business Units

2-3 Strategic Alternatives

2-4 Defining the Business Mission

2-5 Conducting a Situation Analysis

2-6 Competitive Advantage

2-7 Setting Marketing Plan Objectives

2-8 Describing the Target Market

2-9 The Marketing Mix

2-10 Following Up on the Marketing Plan

2-11 Effective Strategic Planning

Chapter 3 Ethics and Social Responsibility

3-1 Determinants of a Civil Society

3-2 The Concept of Ethical Behavior

3-3 Ethical Behavior in Business

3-4 Corporate Social Responsibility

3-5 Arguments for and Against Social Responsibility

3-6 Cause-Related Marketing

Chapter 4 The Marketing Environment

4-1 The External Marketing Environment

4-2 Social Factors

4-3 Demographic Factors

4-4 Growing Ethnic Markets

4-5 Economic Factors

4-6 Technology and Innovation

4-7 Political and Legal Factors

4-8 Competitive Factors

Chapter 5 Developing a Global Vision

5-1 Rewards of Global Marketing and the Shifting Global Business Landscape

5-2 Multinational Firms

5-3 External Environment Faced by Global Marketers

5-4 Global Marketing by the Individual Firm

5-5 The Global Marketing Mix

5-6 The Impact of the Internet

Part 2 ANALYZING MARKET OPPORTUNITIES

Chapter 6 Consumer Decision Making

6-1 The Importance of Understanding Consumer Behavior

6-2 The Traditional Consumer Decision-Making Process

6-3 Postpurchase Behavior

6-4 Types of Consumer Buying Decisions and Consumer Involvement

6-5 Reconceptualizing the Consumer Decision-Making Process

6-6 Cultural Influences on Consumer Buying Decisions

6-7 Social Influences on Consumer Buying Decisions

6-8 Individual Influences on Consumer Buying Decisions

6-9 Psychological Influences on Consumer Buying Decisions

Chapter 7 Business Marketing

7-1 What Is Business Marketing?

7-2 Trends in B-to-B Internet Marketing

7-3 Relationship Marketing and Strategic Alliances

7-4 Major Categories of Business Customers

7-5 The North American Industry Classification System

7-6 Business versus Consumer Markets

7-7 Types of Business Products

7-8 Business Buying Behavior

Chapter 8 Segmenting and Targeting Markets

8-1 Markets and Market Segments

8-2 The Importance of Market Segmentation

8-3 Criteria for Successful Segmentation

8-4 Bases for Segmenting Consumer Markets

8-5 Bases for Segmenting Business Markets

8-6 Steps in Segmenting a Market

8-7 Strategies for Selecting Target Markets

8-8 CRM as a Targeting Tool

8-9 Positioning

Chapter 9 Marketing Research

9-1 The Role of Marketing Research

9-2 Steps in a Marketing Research Project

9-3 The Profound Impact of the Internet on Marketing Research

9-4 The Growing Importance of Mobile Research

9-5 Scanner-Based Research

9-6 When Should Marketing Research Be Conducted?

9-7 Competitive Intelligence

Part 3 PRODUCT DECISIONS

Chapter 10 Product Concepts

10-1 What Is a Product?

10-2 Types of Consumer Products

10-3 Product Items, Lines, and Mixes

10-4 Branding

10-5 Packaging

10-6 Global Issues in Branding and Packaging

10-7 Product Warranties

Chapter 11 Developing and Managing Products

11-1 The Importance of New Products

11-2 The New-Product Development Process

11-3 Why Some Products Succeed and Others Fail

11-4 Global Issues in New-Product Development

11-5 The Spread of New Products

11-6 Product Life Cycles

Chapter 12 Services and Nonprofit Organization Marketing

12-1 The Importance of Services

5-1 Rewards of Global Marketing and the Shifting Global Business Landscape

5-2 Multinational Firms

5-3 External Environment Faced by Global Marketers

5-4 Global Marketing by the Individual Firm

5-5 The Global Marketing Mix

5-6 The Impact of the Internet

Part 2 ANALYZING MARKET OPPORTUNITIES

Chapter 6 Consumer Decision Making

6-1 The Importance of Understanding Consumer Behavior

6-2 The Traditional Consumer Decision-Making Process

6-3 Postpurchase Behavior

6-4 Types of Consumer Buying Decisions and Consumer Involvement

6-5 Reconceptualizing the Consumer Decision-Making Process

6-6 Cultural Influences on Consumer Buying Decisions

6-7 Social Influences on Consumer Buying Decisions

6-8 Individual Influences on Consumer Buying Decisions

6-9 Psychological Influences on Consumer Buying Decisions

Chapter 7 Business Marketing

7-1 What Is Business Marketing?

7-2 Trends in B-to-B Internet Marketing

7-3 Relationship Marketing and Strategic Alliances

7-4 Major Categories of Business Customers

7-5 The North American Industry Classification System

7-6 Business versus Consumer Markets

7-7 Types of Business Products

7-8 Business Buying Behavior

Chapter 8 Segmenting and Targeting Markets

8-1 Markets and Market Segments

8-2 The Importance of Market Segmentation

8-3 Criteria for Successful Segmentation

8-4 Bases for Segmenting Consumer Markets

8-5 Bases for Segmenting Business Markets

8-6 Steps in Segmenting a Market

8-7 Strategies for Selecting Target Markets

8-8 CRM as a Targeting Tool

8-9 Positioning

Chapter 9 Marketing Research

9-1 The Role of Marketing Research

9-2 Steps in a Marketing Research Project

9-3 The Profound Impact of the Internet on Marketing Research

9-4 The Growing Importance of Mobile Research

9-5 Scanner-Based Research

9-6 When Should Marketing Research Be Conducted?

9-7 Competitive Intelligence

Part 3 PRODUCT DECISIONS

Chapter 10 Product Concepts

10-1 What Is a Product?

10-2 Types of Consumer Products

10-3 Product Items, Lines, and Mixes

10-4 Branding

10-5 Packaging

10-6 Global Issues in Branding and Packaging

10-7 Product Warranties

Chapter 11 Developing and Managing Products

11-1 The Importance of New Products

11-2 The New-Product Development Process

11-3 Why Some Products Succeed and Others Fail

11-4 Global Issues in New-Product Development

11-5 The Spread of New Products

11-6 Product Life Cycles

Chapter 12 Services and Nonprofit Organization Marketing

12-1 The Importance of Services

12-2 How Services Differ from Goods

12-3 Service Quality

12-4 Marketing Mixes for Services

12-5 Relationship Marketing in Services

12-6 Internal Marketing in Service Firms

Part 4 DISTRIBUTION DECISIONS

Chapter 13 Supply Chain Management and Marketing Channels

13-1 Supply Chains and Supply Chain Management

13-2 Supply Chain Integration

13-3 The Key Processes of Supply Chain Management

13-4 Sustainable Supply Chain Management

13-5 Trends in Supply Chain Management

13-6 Marketing Channels and Channel Intermediaries

13-7 Channel Structures

13-8 Omnichannel versus Multichannel Marketing

Chapter 14 Retailing

14-1 The Importance of Retailing

14-2 Types of Retailers and Retail Operations

14-3 The Rise of Nonstore Retailing

14-4 Retail Operations Models

14-5 Executing a Retail Marketing Strategy

14-6 Retailing Decisions for Services

14-7 Addressing Retail Product/Service Failures

14-8 Retailer and Retail Customer Trends and Advancements

Part 5 PROMOTION AND COMMUNICATION STRATEGIES

Chapter 15 Marketing Communications

15-1 The Role of Promotion in the Marketing Mix

15-2 Marketing Communication

15-3 The Goals of Promotion

15-4 The Promotional Mix

15-5 Promotional Goals and the AIDA Concept

15-6 Integrated Marketing Communications

15-7 Factors Affecting the Promotional Mix

Chapter 16 Advertising, Public Relations, and Sales Promotion

16-1 The Effects of Advertising

16-2 Major Types of Advertising

16-3 Creative Decisions in Advertising

16-4 Media Decisions in Advertising

16-5 Public Relations

16-6 Sales Promotion

Chapter 17 Personal Selling and Sales Management

17-1 The Sales Environment

17-2 Personal Selling

17-3 Relationship Selling

17-4 Steps in the Selling Process

17-5 Sales Management

17-6 Customer Relationship Management and the Sales Process

Chapter 18 Social Media and Marketing

18-1 What Are Social Media?

18-2 Creating and Leveraging a Social Media Campaign

18-3 Evaluation and Measurement of Social Media

18-4 Social Behavior of Consumers

18-5 Social Media Tools: Consumer- and Corporate- Generated Content

18-6 Social Media and Mobile Technology

18-7 The Social Media Plan

Part 6 PRICING DECISIONS

Chapter 19 Pricing Concepts

19-1 The Importance of Price

19-2 Pricing Objectives

19-3 The Demand Determinant of Price

19-4 The Power of Dynamic Pricing and Yield Management Systems

19-5 The Cost Determinant of Price

19-6 Other Determinants of Price

19-7 How to Set a Price on a Product

19-8 The Legality of Price Strategy

19-9 Tactics for Fine-Tuning the Base Price