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Information Sheet Self Check Answer Key

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16 views6 pages

Information Sheet Self Check Answer Key

Uploaded by

manansalazhalimarmae
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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INFORMATION SHEET HK5.

1-1

“SELECTING AND USING OF EQUIPMENTS AND MATERIALS PROPERLY


FOR CLEANING PREMISES”

Learning Objectives:
After reading this INFORMATION SHEET, YOU MUST be able to:
1. Select and use equipments and materials properly for cleaning premises.
2. Familiarize with the floor types and cleaning.
3. Demonstrate on how to wash windows/frames and make up bathroom.

Before housekeeping can be commenced, it is necessary to select and check the


equipment and materials used for clean-up. These requirements will be outlined in
the Standard Operating Procedures which must be used to ensure the correct
equipment, materials and techniques are used for housekeeping tasks.
The types and uses of cleaning supplies and equipments must be identified.
Effective housekeeping can eliminate some workplace hazards and help get a job
done safely and properly. Poor housekeeping can frequently contribute to accidents
by hiding hazards that cause injuries. If the sight of paper, debris, clutter and spills
is accepted as normal, then other more serious health and safety hazards may be
taken for granted.
Housekeeping is not just cleanliness. It includes keeping work areas neat and
orderly; maintaining halls and floors free of slip and trip hazards; and removing of
waste materials (e.g., paper, cardboard) and other fire hazards from work areas. It
also requires paying attention to important details such as the layout of the whole
workplace, aisle marking, the adequacy of storage facilities, and maintenance. Good
housekeeping is also a basic part of accident and fire prevention.

Housekeeping refers to the management of duties and chores involved in the


running of a household, such as cleaning, cooking, home maintenance, shopping,
laundry and bill pay. These tasks may be performed by any of the household
members, or by other persons hired to perform these tasks. The term is also used to
refer to the money allocated for such use. By extension, an office or organization,
as well as the maintenance of computer storage systems.

A housekeeper is a person employed to manage a household, and the domestic


staff. According to the Victorian Era Mrs Beeton's Book of Household Management,
the housekeeper is second in command in the house and "except in large
establishments, where there is a house steward, the housekeeper must consider
his/herself as the immediate representative of her mistress".
TYPES OF HOUSEKEEPING

Domestic housekeeping refers to housekeeping maintenance in a house. It


covers bedrooms, kitchen, dining, receiving area, grounds, and the surrounding
areas within the house.

Institutional housekeeping applies to housekeeping maintenance in commercial


lodging establishments such as hotels, resorts, and inns. It covers the following
areas:

 Guests’ Rooms
 Lobby
 Hallways/Corridors
 Public Rooms and Restaurants
 Stores
 Offlices
 Linen and Laundry Area

STANDARDS OF IDEAL HOUSEKEEPING

1. Cleanliness
 All areas are immaculately clean, including closets, cabinets, furniture
and fixtures, windows and glass panels, floors and grounds, and
storage areas.

2. Orderliness
 Facilities and amenities are properly arranged and installed in
appropriate location.
 Beds and linens are made up and folded properly.

3. Sanitation
 Whole area is free from all sources of bacterial contamination and
protected from pest infestation.
 Proper waste disposal is observed.

4. Guest's Comfort
 Rooms are properly ventilated and lighted.
 Silence is observed.
 Sufficient amenities are provided.

5. Eye Appeal
 Ambiance and interior design is suitable.

6. Safety
 All areas are free from any safety hazards.
 Fire exits, emergency alarms, safe keeping are installed.

7. Materials Control and Preventive Maintenance


 All appliances and equipments are checked, well-maintained, and
stored properly.
 Inventory of supplies and materials are reported.

8. Guests Relations
 Tact and diplomacy is observed.
 Customers’ needs are attended immediately.
 Feedbacks are solicited and discussed for further development.
CLEANING EQUIPMENTS, SUPPLIES, AND PROCEDURES

CLEANING EQUIPMENTS
Hydro-vacuum or This type of vacuum
Wet and Dry cleaner is used on wet
Vacuum Cleaner and dry surfaces. Also,
for absorbing water in
flooded surface.

Upright Vacuum This is used to


Cleaner eliminate loose soil and
dust particles from hard
and carpeted surface,
upholstered furniture,
and even hard surfaces.

Floor Polisher It is used in scrubbing,


stripping, and polishing
hard floor surfaces and
also vinyl, wood
parquet, etc.

Use the appropriate


pad for scrubbing,
stripping, and polishing.

Give the wax on the


floor enough time to
dry before polishing.
SELF-CHECK HK5.1-1

“SELECTING AND USING EQUIPMENTS AND MATERIALS PROPERLY


FOR CLEANING PREMISES”

Multiple Choice:
Choose the best answer. Write the letter of your choice on your answer
sheet.
1. It refers to the management of duties and chores involved in the running of a
household, such as cleaning, cooking, home maintenance, shopping, laundry
and bill pay.
a. Housekeeping b. Household Services
c. Front Desk Service d. Hotel & Restaurant Management
2. It is a person employed to manage a household, and the domestic staff.
a. Chef b. Cook
c. Housekeeper d. Manager
10. Refers to housekeeping maintenance in a house. It covers bedrooms,
kitchen, dining, receiving area, grounds, and the surrounding areas within the
house.
a. Household Services b. Institutional Housekeeping
c. Hotel & Restaurant Management d. Domestic housekeeping

ANSWER KEY HK5.1-1

“SELECTING AND USING EQUIPMENTS AND MATERIALS PROPERLY


FOR CLEANING PREMISES”

1. A
2. C
3. D
4. D
5. A
6. D
7. B
8. B
9. C
10. A

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