A.

Conversation transfer-in

Welcome group/tourist
Guide : good afternoon ladies and gentlemen welcome to ngurah
rai airport denpasar city. How is your flight.
Tourist : it's very nice, I'm happy
Guide : that is good ladies and gentlemen. I am sudiana from bangli
tour and travel. Excuse me. May i know who is the tour leader of
this group?
Tourist : yes... I'm the tour leader of this group. I'm gommez.
Guide : hello Mr. Gommez glad to meet you.
Asking for baggage tag
Guide : well ladies and gentlemen. May i have your baggage tag?
Tourist : yes... this is
Guide : thank you. There are 6 baggages. Aren't they?
Tourist : yes that's right.

Asking for waiting

Guide : ladies and gentlemen. Please wait for me here I am going to
arrange your baggage.
Tourist : O... yes please arrange my baggage. I'll wait for you here.
Guide : yes... if you need to go to the toilet. There is on the left
side. For these who need to change your money please go to the
counter in front of the information office. Do you have any
questions?
Tourist : no... everything is clear
Guide: thank you.
Asking porter assistance
Guest : porter... can you help me?
Porter : yes of course. What can I do for you?
Guest : please arrange my group baggage. Here the baggage tag.
Porter : ok... i will to arrange your group baggage.
Guest : there are 6 baggage's. OK
Porter : Okay... Ms.
(arrange baggage)
Guest : porter, how about the baggages, are everything OK?
Porter : well please put them into Flores bus with ID number DK
1116!
Porter : Ok... I will.
(Put baggage into bus)
Guest : you have arranged the baggage?
Porter: yes... I have.
Guest : wow... good job, thank you very much.
Porter : yes... you are welcome.

Calling the group

Guide : excuse me ladies and gentle men: your baggage has on
board. Mind your head and mind your steps. ( guide position in
front of the bus door.)
On the bus
Guide : good afternoon ladies and gentlemen. Welcome on board of
Bangli bus. I would like to re-introduce myself. My name is I Wayan
Sudiana. You can call me sudiana, and the driver hisn..me Wayan. I
am your guide during your transfer in to your hotel. Sanur beach
hotel.
Gommez : Ok... where are we going now?
Guide : we will go to Sanur, ladies and gantleman. Now we are
leaving Ngurah Rai Airport. We are turning right to Sanur Beach
Hotel in Sanur Village. Trough by pass Ngurah Rai. This is the new
toll road.
Buki : Ok... what is your plan for our holiday?
Guide : yeah... Mr. Buki i will give you some information about that!
For today I will be direct inviting you to Sanur Beach Hotel to take
a rest. Because you have journeyed so far. At the night you get a
welcome dinner party. And for tomorrow you will get a full day
tour. And for two days again you will get a shopping tour. You can
buy something for your family.
Jugger : wow... I think this is very interesting.
Guide : thank you. All right ladies and gentlemen. Because we are
now in Denpasar. I will give you something information about Bali,
especially Denpasar.
Catty: yes... please.
Guide : all right ladies ang gantleman. Bali is one island which is
famous in the world. Bali is famous with the name "island of a
thousand temples" (one thousand of temples). World heaven and
etc. Bali has eight regencies and the capital of Bali is Denpasar.
Denpasar is the center of economy and government in Bali. If will
look for form the work name of denpasar from den has mean north
and pasar has mean market. The resident of Bali is solidly born and
mostly believes Hindu ladies and gantleman Bali has many tourism
objects well on nature manmade culture so that makes many
visitors from coming to Bali either domestic foreign visitors.
Excuseme ladies and gantleman please look at your right side you
can see the name of tample is “ family tampl” or called
“ sanggah” wich every house has a tample this tample dedicated to
Ida Sanghyang Widhi Wasa godess of Hinduism people. Ok ladies
and gantleman what do you think about the sample.
Gommez : I think that is very unique and interesting because it has
good architecture.
Guide : yes it is very unique. And has good architecture.
Ladies and gaantle men that are examples of the culture in
Bali. Ladies and gantle man Bali also has many beaches which are
amazing. Like Sanur Beach. Here you will see the sunrise.
Buki : wow it is very amazing. I like sunrise
Guide : oh yes... you can see the sunrise from your hotel in the
morning.
Buki: Are you sure?
Guide : yes i'm sure.
Buki: Yes.. I will see it.
Guide : well ladies and gantle man now we are arriving at sanur
beach hotel. Please get off the bus and keep walking to the lobby.
I'm arranging your baggage and your room
Tourist : Okay.

With room boy

Guide : good afternoon sir. Could you help me?
R. boy : yes... of course. What can I do for you?
Gide : please arrange my group baggage's there are 6 baggages.
R.boy : yes... i will
Guide : thank you
R.boy : you are welcome.

With receptionist
Guide : good afternoon. I would like to do check in for my group
Receptionist : good afternoon. May i know your group name?
Guide : yes.. american group. Are the Rooms ready to be
accommodated?
Receptionist : everything is ready. Your travel was ordered
yesterday. For 3 rooms with single bed and complete
facilities.
Guide : yes...
Receptionist : this is your key. I hope your clients enjoy.
Guide : thank you
Receptionist : you are welcome

Speaking with tourists

Guide : well ladies ang gantle man. Welcome to Sanur Beach Hotel
here you key. Please have your keys and enjoy your stay.
Your room number is 15 to 17. If you need any assistance
please contact the receptionist. Your dinner will be ready at
7 PM to 9 PM in the restaurant Sanur Beach and break fast
ready at the same restaurant tomorrow morning at 7 AM to
9 AM all right. Any questions?
Tourist : no thanks. I understand.
Guide : well ladies and gantleman i will meet you tonight for a
welcome dinner party at 06.30 PM. I hope you have a nice
rest.
Tourist : Ok. Thank you.
Guide : you are welcome to see you tonight
Tourist : see you.

B. Conversation Transfer-out

At the hotel
With room boy
Guest : good afternoon sir could you help me?
R. boy : yes, of course. What can I do for you?
Guest : please arrange my group baggage there are 6 baggage's
R.boy : yes i will
Guest : thank you
R.boy : you are welcome

with receptionist
guide : good afternoon. I would like to do check-out for my group.
Receptionist : good afternoon. May i know your group name?
Guide : yes american group. You checked all of personal expenses?
If there are some personal expenses of my group please put
the note and I will let them to finalize with you.
Receptionist : all right, wait a minute i will put the note now.
Guide: yes, thank you.
( wait a moment )
Receptionist : excuse me, this is a note. All of the personal
expenses of your group have been written there. Please
finalize it now.
Guide : yes. Wait a minute, I will let them finalize with you.
Receptionist : yes, thank you.
Guide : you are welcome. ( speaking with tourist ) excuse me ladies
and gentlemen. For those who have made personal
expenses please come to check at front office to finalize.
Tourist : Okay, how much?
Guide : USD 50
Tourist : Ok, this is the money please finalize it.
Guide: all right sir.
Guide : excuseme. This money. Is keel having together?
Receptionist : yes please sign here.
Guide : Ok.
Receptionist : all right sir, thank you, I hope your group has a nice
journey back.
Guide: yes, thank you.
Receptionist : you are welcome Mr.

Speaking with tourists

Guide : well ladies and gantleman, have you put all of your
baggage's? And have you checked all of your belongings in
your room. I hope there won't be any left behind.
Tourist : Ok, everything is complete.
Guide : all right. Because all is complete, now please go on board
we are going to Ngurah Rai Airport now.
Tourist : yes.

on the bus
Guide : good afternoon ladies and gantleman. Welcome on board to
Bangli bus. My name is I Wayan Sudiana. You can call me
sudiana. And the driver's name is Nyoman. I am your guide
during your transfer-out to Ngurah Rai Airport. Ladies and
gantleman now we are leaving sanur beach hotel we are
turning left to ngurah rai airport. We are in Bai Pass
 Ngurah Rai. This is the new toll road as you passed
yesterday.
Gommez : do we still have time to take a walk again?
Guide : I'm sorry sir. Because this is the departure time you must
stay at the airport 1 hour before departure time. So you
can't go anywhere.
Buki: Yeah.
Guid : well ladies and gantleman, i will back give you information
about bali, bali is one of more islands which is famous in the
world. Bali is famous with the name "island of a thousand
temples" one thousand of tampel's world heapen ETC. The
capital of Bali is Denpasar. Denpasar is the center of
economy and government in Bali. The resident of Bali is
solidly enaugh and mostly believes in Hinduism. Ladies and
gantle men, Bali has many tourism objects such as natural,
manmade or cultural. And have good views like tourism
object which you have visited yesterday. Many visitors come
to Bali either domestic or foreign visitors. Usually visitors
like to see the view of nature as well as the very unique
culture of Bali.
Buki : yeah I like Bali very much
Guide: Are you sure?
Buki: yes, I'm sure. The view of Bali is very amazing.
Guide : I hope you don't be fed up with Bali and make Bali as a
place to have the holiday for you.
Tourist : yes i will
Guide : all right ladies and gentlemen, now we are arriving at
Ngurah Rai Airport. Please get off of the bus and keep
walking to the entrance I'm arranging your baggages
Tourist : all right.

Asking for waiting

Guide : ladies and gantleman. Please wait for me here I am going to
arrange your baggage
Tourist : O... yes please arrange my baggage, I will wait for you
here.
Guide : all right thank you.

Asking porter assistance

Guest : porter can you help me?
Porter : yes of course, what can I do for you?
Guest : please arrange my group baggage, here the baggage tag.
Porter : OK, I will arrange your group baggage.
Guest : there are 6 baggages, OK
Porter: Okay.

( arrange baggage )
Guest : porter, how about baggages, are everything OK?
Porter : yes, of course everything is Ok.
Guest : well please put all of the baggage at the Garuda Airlines
counter.
Porter : Ok. I will.
( put baggage into Garuda airline. )
Guest : you have arranged baggage?
Porter: yes, I have
Guest : wow, good job, thank you very much.
Porter: You are welcome.
(check in and ask for baggage tag)
Guest : good afternoon sir, here are my group tickets from
denpasar to american.
Receptionist : good afternoon sir, may I have your baggages tag?
Guest : yes. They are 6 baggages.
Receptionist : yes I will to process now
Guest : thank you sir.
Receptionist : you are welcome
Calling group
Guide : good afternoon ladies and gantleman. Welcome to Ngurah
Rai Airport. Please follow me.
Tourist : all right.
Guide : please be careful with your hand luggage. Mind your head
and mind your steps.
Tourist : yes. I will.
Distributing boarding passes
Guide : ladies and gantleman. Here you boarding pass. Please
follow me to boarding gate II
Tourist : yes.

Waiting room
Guide : well ladies and gantleman. Please have a seat while we are
waiting for the boarding.
Tourist : all right.
Guide : excuse me ladies and gantleman if you need to go the toilet.
They are over there.
Tourist : yes thank you.

Farewell with group

Guide : well ladies and gentlemen please check all of your
belongings and boarding passes
Tourist : yes, everything is complete
Guide : all right, I would like to say thank you very much for having
our traveler on your trip. On behalf of my travel I would like
to say our apology for your inconvenient and have a nice
flight go home.
Tourist : yes. No problem
Guide : thank you very much and good bye

Tourist : goodbye.