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City of Tshwane
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012 358 9999
Toll-free number
080 111 1556
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107
24-hour Tshwane Metro
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012 358 7095/7096
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e-Tshwane WhatsApp chat
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2022/23 4th edition

Building a City that works for

all its people
“Our focus must return to the basics of local government, in short – water, electricity,
waste collection, sewage, roads, public lighting and safety and finding sustainable ways of
delivering these services and securing the infrastructure through which they are provided,”
said the Executive Mayor, Cllr Cilliers Brink, during his maiden State of the Capital Address.
The Executive Mayor assured residents
that the multiparty coalition government
is confronting the City of Tshwane’s
problems head-on and that the adverse
audit for the 2021/22 financial year was
a shock and a wake-up call. He said that
it essentially created an opportunity for
a clean-out and a restart – a time to
make bold decisions that have long been
avoided.
Ensuring financial sustainability and
addressing the audit findings will be top
of mind in the new financial year. He
indicated that the City needs to regain
control of its finances and aggressively
ramp up revenue collection. At the end of
April 2023, the City was owed more than
R17 billion by its customers.
The total budget for the 2023/24
financial year is R46,9 billion, which
consists of an operating budget of
R44,5 billion and a capital budget of
R2,4 billion.
Setting the scene for the new financial
year, Ald Peter Sutton, the MMC
responsible for Finance, said that the
capital investment for the new financial
year will be used towards Rooiwal Waste
Water Treatment Works and several
infrastructure projects in underdeveloped
areas, as well as to ensure revenue
enhancement.
He added that electricity revenue R5,7 billion. Bulk water purchases will towards service delivery of R2,7 billion that steps will be taken in the 2023/24
is the largest component of the City’s make up R3,6 billion of the outflow, and and a staff complement of 3 800 financial year to set a new valuation role
operational revenue capacity at a repairs and maintenance have been officials to ensure service delivery to for the City that will take effect on 1 July
projected R16,6 billion. More money budgeted at R135 million. residents. This goes towards critical 2025.
needs to be prioritised towards the City’s The Regional Operations and frontline services, such as responding to The State of the Capital Address and
energy grid to maintain and upgrade Coordination Department is the current electricity outages, water pipe bursts, the Budget Speech can be accessed on
infrastructure and reduce power failures. heartbeat of service delivery in this pothole repairs, grass cutting and urban www.tshwane.gov.za.
Water revenue is projected at City and will see a projected allocation maintenance. Ald Sutton also stated
2 Tshwane Update 2022/23 4th Edition

Tshwane Ya Tima cut-off actions to

zoom in on non-payers
Tshwane Ya Tima will become a daily standard operating procedure in
the City of Tshwane to ensure revenue collection. This is instrumental in
addressing the problematic culture of non-payment.

One of the major challenges experienced e-Tshwane portal. person by visiting one of the following credit • Mabopane
by the City is the ever-increasing amount The following measures are applicable to control offices: • Mamelodi
of outstanding debt owed by residents, debtors with municipal accounts that are in • Akasia • Middestad Building
businesses, and government departments arrears for any municipal service charge: • Atteridgeville • Rosslyn
and entities. These debts threaten the 14 days to rectify your account • Centurion • Soshanguve
very existence of the municipality and its A reminder that the previous account has • Ga-Rankuwa
services. not been paid on the due date is generated
The City currently has outstanding after the due date and is hand-delivered to
consumer debt of more than R17 billion. It the debtor’s physical address. This reminder
is for this reason that it is continuing with clearly states that the customer has 14 days
its debt-collection activity to disconnect from the day of delivery of the notice to
meters of those customers who are in make a payment arrangement or pay the
arrears with their property rates, waste, owed amount. The account of the debtor is
water and electricity services. debited with the cost of such a reminder at
Residents are urged to prioritise paying the approved municipal tariff.
their municipal accounts monthly before
or on the due date to ensure continuation Restriction and disconnection of
of services, such as water and sanitation, services
refuse collection and electricity. The electricity supply to the debtor or
When customers pay their municipal consumer will be discontinued and the
accounts in full and on time, it enables the reason for the discontinuation supplied.
municipality to improve service delivery and The account of the debtor will be debited
to pay its service providers such as Eskom with the cost of the disconnection at the
and Rand Water. approved municipal tariff.
If you do not pay your account on time If you have an account that includes
and in full and your services are terminated, water consumption levies, the water
you will be required to pay a reconnection supply will be disconnected (restricted for
fee. Reconnection will only be done once residential consumers) at the consumption
your account has been paid. You can also address. A notice to this effect will be left at
make a credit agreement to be reconnected. the premises. The account of the debtor will
Fines for illegal connections and electricity be debited with the cost of this action at the
theft are R200 000 for household accounts approved municipal tariff.
and R10 million for business accounts. In If you have an account for water
addition, repeat offenders will be subjected consumption levies but not for electricity,
to criminal charges and required to appear the water supply will be disconnected
in court. (restricted for residential consumers) at the
To reduce unnecessary costs and to consumption address after 14 days. A notice
accelerate payment, we have the following to this effect will be left at the premises.
convenient payment options in place to
make it easier for you to pay your municipal Prepaid meters
account: If a prepaid meter for the vending of
• You can pay online via e-Tshwane services has been installed, 60% of a
(https://www.e-tshwane.co.za/ purchase will be allocated towards the
eTshwane/). services account in arrears, followed by a
• You can visit any customer care disconnection.
walk-in centre or any customer
care office near you. Arrears accounts of 90 days and
• You can pay at accredited third- older
party pay points, such as the Post If debtors’ accounts are in arrears for
Office, Pick n Pay, Usave, more than 90 days, a final letter of demand
OK, Spar, Boxer, Caltex, BP, EP for payment within 14 days is sent. If no
kiosks, Investec, MTN, FNB, Absa, settlement or arrangement is received,
Nedbank, Standard the account is handed over to the City’s
Bank, Shoprite or Checkers. appointed external debt collectors for legal
• You can also pay via electronic action to recover the outstanding amount.
fund transfer.
To ensure that your payment reflects Payment arrangements can be made by
immediately on our system, we advise that sending an email to creditcontrol@tshwane.
you pay at a municipal pay point or via the gov.za but should preferably be made in

Please submit monthly statements to enable reconciliation of outstanding

payments. This will assist in addressing overdue invoices and tracing
unallocated payments.
2022/23 4th Edition Tshwane Update 3

City of Tshwane budget for 2023/24

The City’s total budget for the new financial year commencing on 1 July 2023 is R46,9 billion. It consists
of an operating budget of R44,6 billion and a capital infrastructure investment budget of R2,3 billion.

TOTAL BUDGET = R46,9 BILLION

Capital budget
R2,3 billion 5%

95%
Operating budget
R44,6 billion

Tariff increases per main service

Revenue Proposed tariff increase New deposits for residential
category 2023/24 consumers 2023/24
Sanitation 9,2%
Refuse removal 6%
Water 9,2% R593,00
Electricity 15,1% R1037,05
Property rates 5%

It is in your hands to manage your account

Register now to interact with the City via USSD text message from any
mobile device, anytime, anywhere!

You can do the following: How to register:

• Get your municipal account • Notify the City of an incorrect 1. Dial *120*5757#
balance immediately. meter number displayed on 2. Enter your identity or passport number
• Submit your meter readings your statement and submit the 3. Create your login PIN
timeously to avoid estimations. correct meter number
USSD text messaging, an innovative touchpoint
immediately. for customers to interact with the City of Tshwane.

Enquiries: [email protected] / Telephone: 012 358 9999 / www.tshwane.gov.za

4 Tshwane Update 2022/23 4th Edition

Electricity tariff

The National Energy Regulator of South Africa (NERSA) approved a 18,49% bulk
electricity tariff increase for municipalities for the 2023/24 financial year. The City of
Tshwane electricity selling tariff will increase by 15,1% from 1 July 2023.

Residents should please note that electricity is charged on inclining block tariffs. Inclining block tariffs mean that consumers will not be charged at the same amount throughout
their usage, but according to the inclining tariffs.

Current tariff New tariff

Electricity residential Increase
2022/23 (c/kWh) 2023/24 (c/kWh)
1 to 100 kWh 209,70 241,37 15,1%

101 to 400 kWh 245,41 282,47 15,1%

401 to 650 kWh 267,38 307,75 15,1%

650 kWh and more 288,24 331,76 15,1%

MONTHLY ACCOUNT SCENARIO FOR MUNICIPAL SERVICES PAYABLE IN 2023/24

DESCRIPTION 1 Indigent 2 3 4
Property value (rand) R300 000 (100% rebate) R300 000 R500 000 R700 000
Electricity (kWh) 350 (100 kWh free) 350 500 1 000
Water (kℓ) 20 (12 kℓ free) 20 25 30
Sanitation (kℓ) (20) (9 kℓ free) (20) (25) (30)
Refuse removal 1 x 240 ℓ, once a week 1 x 240 ℓ, once a week 1 x 240 ℓ, once a week 1 x 240 ℓ, once a week
(100% rebate)
1 2 3 4
DESCRIPTION 2022/23 2023/24 % 2022/23 2023/24 % 2022/23 2023/24 % 2022/23 2023/24 %
R R Increase R R Increase R R Increase R R Increase
Property rates - - 138,38 145,25 5% 322,88 338,92 5% 507,38 532,58 5%
Electricity: Basic charge - - - - - - - - - - - -
Electricity: Consumption 613,53 706,18 823,23 947,55 1 213,31 1 396,53 2 623,22 3 019,32
Total electricity charge 613,53 706,18 15,1% 823,23 947,55 15,1% 1 213,31 1 396,53 15,1% 2 623,22 3 019, 32 15,1%

Water: Basic charge 141,70 154,80 141,70 154,80 141,70 154,80

Water: Consumption 218,09 238,20 293,23 320,28 462,73 505,38 632,22 690,48
Total water charge 218,09 238,20 9,2% 434,93 475,08 9,2% 604,43 660,18 9,2% 773,92 845,28 9,2%
Sanitation: Basic charge - 83,90 91,60 83,90 91,60 83,90 91,60
Sanitation: Consumption 153,22 167,33 153,22 167,33 206,48 225,49 253,90 277,29
Total sanitation charge 153,22 167,33 9,2% 237,12 258,93 9,2% 290,38 317,09 9,2% 337,80 368,89 9,2%
Waste services - - 0% 333,92 353,96 6% 333,92 353,96 6% 333,92 353,96 6%
Total excluding VAT 984,83 1 111,70 1 967,57 2 180,75 2 764,91 3 066,67 4 576,24 5 120,01
,
VAT 147,72 166,76 274,38 305,33 366,31 409,16 610,33 688,11
TOTAL including VAT 1 132,55 1 278, 46 12,9% 2 241,95 2 486,08 10,9% 3 131,21 3 475,83 11% 5 186,57 5 808,13 12%

Increase in rand R145,91 R244,13 R344,62 R621,56

Percentage increase 12,9% 10,9% 11% 12%
2022/23 4th Edition Tshwane Update 5

Property rates
Property rates will increase by 5%. The tariffs for the 2023/24 financial year are summarised as follows:

Current tariff New tariff

Category 2022/23 2023/24
Cent in the rand Cent in the rand
Agricultural properties 0,277 0,291

Business and commercial 2,768 2,906

Educational institutions 2,768 2,906

Independent schools PBO 0,277 0,291

Industrial properties 2,768 2,906

Mining 2,768 2,906

Non-permitted use 8,304 8,718

Residential properties 1,107 1,162

State-owned properties 2,768 2,906

Vacant land 3,903 4,098

Example to calculate monthly property rates on residential properties

Description Value Cent in the rand Monthly rate

Market value R1 000 000,00 R0,01162 R968,33

Impermissible value -R15 000,00 R0,01162 -R14,53

Valuation rebate -R135 000,00 R0,01162 -R130,73

Monthly rates R823,08

Refuse removal tariff

New tariff
Description
Water tariff 2023/24
R per month
The water tariff increase is 9,2% from 1 July 2023 for residential and non-residential
consumers for the 2023/24 financial year.
85 ℓ x 1 day per week (black bin) 125,38
Residents should please note that water is charged on inclining block tariffs. Inclining
block tariffs mean that consumers will not be charged at the same amount throughout 85 ℓ x 2 days per week (black bin) 250,76
their usage, but according to the inclining tariffs.
140 ℓ x 1 day per week 206,44
New t
Current tariff 240 ℓ x 1 day per week (black bin) 353,95
Category ariff for Increase
2022/23
2023/24 1 100 ℓ x 1 day per week 1 622,51

Domestic

0 to 9 kℓ R0,00 R0,00

10 to 18 kℓ R25,05 R27,36 9,2%

19 to 30 kℓ R33,90 R37,02 9,2%

31 to 42 kℓ R39,02 R42,62 9,2%

43 to 60 kℓ R41,75 R45,59 9,2%

More than 60 kℓ R44,70 R48,82 9,2%

Network access charge R141,70 R154,80 9,2%

Non-domestic

0 to 10 000 kℓ R30,77 R33,61 9,2%

10 001 to 100 000 kℓ R29,20 R31,89 9,2%

More than 100 000 kℓ R27,22 R29,73 9,2%

6 Tshwane Update 2022/23 4th Edition

Investing in
underdeveloped
areas

The capital budget will target areas that are underdeveloped, which include 20 identified
communities across Tshwane towards which investment will be driven.

In Soshanguve, R42,6 million will be invested In Pretoriuspark, R3,4 million will be invested
for – in preparation for –

• roads and storm water upgrades in Ext 19, Block FF Area 4 and Block L • water and sewer provision.
Area 3;
• the construction of a 10 km 132 kV overhead power line for Block JJ;
• sewer and water reticulation to 80 stands in Block MM;
• the completion and handover of 16,43 km of roads and storm water
•
infrastructure in Ext 12 and 13; and
a project to address the flooding backlog in Block WW. In Winterveld, R16,6 million will be
invested in preparation for –

In Refilwe Manor, R17,3 million will be

• a concrete canal;
invested for – • water reticulation; and
• roads and storm water.

• the completion of electrical and mechanical fittings at sewer pump stations;

• water provision in Ext 7 and 10; In Fort West, R4,1 million will be invested for –
• the construction of sewer reticulation for 400 stands and water reticulation to
30 stands in Ext 7 and 10; and
• roads and storm water in Ext 9 and Refilwe.

• sewer provision in Ext 4 and 5;

• the construction of roads and storm water;
• a bulk reservoir; and
In Mamelodi, R88,6 million will be • water provision in Ext 4.
invested for –

In Olievenhoutbosch, R30,7 million will be

• water reticulation for 512 stands in Mamelodi Ext 6, Phomolong; invested for –
• sewer reticulation for 532 stands in Phomolong;
• the development of Mamelodi hostels;
• addressing flooding backlogs;
• water and sanitation services installation of 984 m of steel pipe in Ext 11; • the construction of roads and storm water; and
• the upgrade of Buitekant Street; and • the construction of a bulk water pipeline of 1,5 km in Ext 60.
• work at Denneboom Depot and the Denneboom Intermodal Facility.
2022/23 4th Edition Tshwane Update 7

In Ga-Rankuwa, R8,1 million will be invested for –

• the construction of roads and storm water;

• water provision in Ext 10;
• sewer reticulation; and
• internal roads in Zone 4 and 5.

In Mabopane, R21,5 million will be invested for –

• Mabopane Ext 2;
• the flooding backlog in Ext 1;
• upgrading 1 km of roads in Block A;
• water provision in Ext 12;
• 3 km of road resurfacing in Ext 1; and
• resurfacing internal roads in Block R.

In Zithobeni, R57,1 million will be invested for –

In Rama City, R7 million will be invested for –
• a bulk water line in Ext 8 and 9 for a bulk water connection and the
completion of 809 stand connections;
• sewer provision; and • sewer provision and the completion of pipe jacking and 1 608 stands.
• roads and storm water.

In Eersterust, R6,4 million will be invested for –

In Gatsebe, R4 million will be invested for –

• water and sewer reticulation. • the flooding backlog; and

• the replacement of 3,1 km of water pipes.

In Saulsville, R2 million will be invested in

preparation for the – In Ekangala, R65 million will be invested for –

• development of Saulsville hostels, a project which is long overdue. • upgrading gravel to tar in Ward 103, 104 and 105;
• upgrading infrastructure at Ekangala Waste Water Treatment Works;
• the construction of 4,8 km of roads and 1,05 km of storm water; and
• sewer reticulation in Block A to F.

In Mahube Valley, R13 million will be

invested for –
In Cullinan, R10 million will be invested for –

• storm water drainage; and

• the interchange, which will see the completion of the work of the bus layover.
• upgrading roads and storm water systems; and
• the completion and handover of 2,5 km of roads.

In Stinkwater, R500 000 will be invested to

address the flooding backlog. In Booysens, R56,6 million will be invested for –

• water reticulation by laying and backfilling 1 800 m of pipeline and installing

245 house connections;
• the excavation, laying and backfilling of a bulk water pipeline;
• the construction, testing and commissioning of ten chambers;
• the reinforcement of the concrete work and completion of the project at the
30 Mℓ reservoir; and
• sewer reticulation in Ext 4.

In Kopanong, R2 million will be invested for –

• water provision in Kopanong Ext 1, Phase 2; and

• sewer provision for Phase 2.

In Andeon, R6 million will be invested for –

• water and sewer reticulation in Ext 37.

8 Tshwane Update 2022/23 4th Edition

UpDATE
012 358 9999 • [email protected]
REPORT SERVICE PROBLEMS VIA EMAIL
tshwane.gov.za
• Potholes: [email protected]
• Faulty traffic lights: [email protected]
• Water leaks: [email protected]
• Water quality: [email protected]
• Sewer blockages: [email protected]
• Domestic waste: [email protected]

Take part in
beautifying
Tshwane –
adopt a spot
Every resident has a role to play in protecting
the environment from pollution. Keeping
Tshwane clean is a collective responsibility that
needs to be prioritised.

There are processes where residents can open spaces.

approach the City to adopt a piece of land Only sites that are managed and owned
owned by the City with the purpose of by the City of Tshwane that, in the
maintaining and beautifying it at no cost opinion of the City, are capable of being
to the City. maintained through private funding will
Through this campaign, the City seeks be considered for adoption.
to eradicate and prevent illegal dumping
on vacant verges and open spaces by These sites include but are not
educating residents about their individual limited to the following:
responsibility through adopting and • Illegal dumping sites zoned as public
nurturing a spot. open spaces
Through partnerships with businesses • Recreational parks and facilities
and members of the public, the City • Rivers, wetlands, flood plains, ridges
will achieve its constitutional obligation and mountains
of ensuring that the environment is • Any dilapidated area zoned as public
protected, and municipal properties are open space
safe and accessible by all residents of and • Unused road reserves and servitudes
visitors to Tshwane. DON’TS
All residents will have the opportunity to • The City will not disburse any
join hands with the City to beautify our funds and no payments will be made
parks and public open spaces, providing to applicants for maintenance work
clean and safe spaces for families to or upgrades done on the public open
enjoy. spaces.
These partnerships will allow members • There will be no cost implications for
of the public to make use of, maintain the City.
and manage these public spaces for a • No business may be conducted on the
renewable period not exceeding two adopted site.
years and 11 months. • The Adopt-a-Spot Programme does
As such, we would like to encourage not give the adoptee sole right over
members of the public (individuals, the use and control of the adopted
businesses and institutions) through this site.
programme to partner with the City in Application forms are available from
accordance with the Adopt-a-Spot Policy. regional offices (Community Services
The City hopes that this initiative will Section) and can also be downloaded
build corporate responsibility, attract from the City’s website. The process
investments and lead to skills transfer. is ongoing.
ADOPT-A-SPOT PROGRAMME: DOS AND
DON’TS For more information on the Adopt-a-
DOS Spot Programme, please contact the
The programme is focused on Environment and Agriculture Management
underdeveloped, undeveloped or semi- Department at [email protected].
developed City properties zoned as public za or on 012 358 8814/8328/8869.