MODULE SYLLABUS

OPERATIONS MANAGEMENT
1. Module code: INS2023 (Compulsory/Elective)
2. Credit(s): 3
3. Prerequisite(s): INS2019: Business Organizations & Management
4. Teaching language(s): English
5. Program: Undergraduate, Major : International Business
Faculty in charge: Faculty of Economic and Management
6. Lecturers’ information:

No Name Tilte/Qualification Email Cell phone

1. Tran Cong Thanh Dr. [email protected] 0962681431
2. Nguyen Phu Hung Dr. [email protected] 0913230569

7. Module objectives: (general objectives, specific objectives: knowledge, skills, attitude):

The aim of the operations management module is to equip students with knowledge and
understanding of the managerial processes that drive efficient production and service
operations in organizations that produce goods and services. For knowledge, students should
be able to grasp basic topics such as operational strategy, product design and process
selection, supply chain management, forecasting, capacity planning, facility location and
layout, production planning, inventory, quality and project management. For skills, through
an understanding of fundamental concepts and theoretical frameworks in operations
management, students develop analytical abilities and decision-making skills relevant to the
operations management function in the enterprise.
8. Learning outcomes:
By successful in this module, students will be able to:
8.1. Knowledge

COURSE PROGRAM
LEARNING LEARNING
DETAILS
OUTCOMES OUTCOMES
(CLO) (PLO)
CLO 1 UNDERSTAND the importance and appreciation of the PLO 1, 2, 4, 5,
 operational management function in business organizations
CLO 2 UNDERSTAND the importance of operational strategy,
productivity and competitiveness and ANALYZE the
operational strategy in the production and service
environments of enterprises.
CLO 3 UNDERSTAND and EVALUATE the various decisions
made in the design of operational processes, layout and
location of production facilities, work system design and
work.
CLO 4 UNDERSTAND the relationship between anticipating,
managing customer needs, and planning activities.
CLO 5 UNDERSTAND, ANALYZE, and EVALUATE supply
chain, inventory, and quality management practices for
efficient operations.
CLO 6 UNDERSTAND and ANALYZE the relationship of the
various planning practices of capacity planning, integrated
planning, project planning and service and activity
planning.
CLO 7 UNDERSTAND and APPLY project management
principles to manufacturing and service operations
environments.
8.2. Skills
* Professional skills
PLO
CLO DETAILS
fulfillment
CLO 8 APPLY fundamental concepts and theoretical frameworks PLO 7-9
in operations management to critically ANALYSE and
creatively IDENTIFY solutions for operations management
problems.
* Soft Skills
PLO
CLO DETAILS
fulfillment
CLO 9 UNDERSTANDING the importance of and APPLY PLO 11
teamwork, time and group management skills in analyzing
and solving operational management issues.
8.3. Level of Autonomy and Responsibility
PLO
CLO DETAILS
fulfillment
CLO 10 EXPLAIN the importance and APPLY operational PLO 13-15
management flexibly to business and organizational
management situations.
CLO 11 APPLY English vocabularies in the field of operations
management to a business environment.
CLO 12 Students have good moral qualities, appropriate personal
 PLO
CLO DETAILS
fulfillment
qualities such as willingness to face difficulties and take
risks, perseverance, flexibility, confidence, hard work,
enthusiasm, passion, self-control, integrity, criticism, desire
for improvement and innovation, creativity, responsibility
and initiative in work.
9. Assessment methods

Assessments CLO PLO

No (items and Proportion Description fulfillment fulfillment
methods)
Regular 10% Students who have more than CLO 1-12 PLO 13-15
Assessment 20% off classes without any
reasons will not be allowed to
- Participate
take the final exam.
in class
1 discussions Participating in asking and
answering questions (5%).
- Participate
in group Participating in analysis,
discussion discussion and contribution in
group work in class and
outside of school hours (5%).
Midterm 30% 1-hour written exam (closed CLO 1-12 PLO 1-15
2 book) or group
Assessment
presentation/report.
Final exam 60% 2-hour written exam (closed CLO 1-12 PLO 1-15
3
book) or big assignment

Total 100%

Scoring method:
- Module evaluation scores are graded on a 10-point scale (from 0 to 10), rounded to 0.5
- The module score is the sum of two mid-term and final exam scores multiplied by the
respective proportion
Rubrics for final project report (see APPENDIX if applicable)
10. Required textbook(s) and recommended books
10.1. Required textbook(s):
[1] R. Dan Reid, Nada R. Sanders (2020), Operations Management - An Integrated
Approach, 7th Edition, Willey.
10.2. Recommended text(s):
[1] David A. Collier, James R. Evans (2010). Operation Management. South-Western,
2010.

11. Module description (summarizes about 120 words)

Operations management includes all aspects of the processes that transform inputs into
outputs of finished goods or services. Operations management coordinates all resources
needed to create the final product/service (Reid and Sanders, 2020), including operation
strategy, product design, process selection, supply chain management, capacity planning,
facility location and design, forecasting, production planning, inventory, quality, and project
management.
12. Course schedule
+ Concepts and techniques are introduced in a weekly three-hour active-learning lecture.
+ Classroom lectures combined with group discussion, quizzes, case study, and homework.
+ Students present their group works and individual research in classes.

Forms of teaching Teaching

methods CLO
No. Content Theory Self- Total Reference
Practice fulfillment
teaching study
(6) = (3) (7) (8)
(1) (2) (3) (4) (5) (9)
+ (4)
Basics of Lecture Ch. 1 1, 8-11
1 Operations 3 0 0 3
Management
Operation Lecture Ch. 2 2, 8-11
2 3 0 0 3
strategy
Product design Lecture Ch. 3 3, 8-11
3 and process 3 0 0 3
selection
Supply chain Lecture Ch. 4 5, 8-11
management and
4 2 1 0 3
discussio
n
Just in Time Lecture Ch. 5,6,7 5, 8-11
and Lean and
5 2 1 0 3
systems discussio
n
Just in Time Lecture Ch. 5, 6,7 5, 8-11
and Lean and
6 2 1 0 3
systems discussio
n
Forecasting and Lecture Ch. 8, 9 4, 8-11
capacity and
7 2 1 0 3
planning discussio
n
8 Facility 2 1 0 3 Lecture Ch. 9, 10, 3, 8-11
 Forms of teaching Teaching
methods CLO
No. location, layout
Content Total and 11
Reference
and work discussio fulfillment
system n
Facility Lecture Ch. 9, 10, 3, 8-11
location, layout and 11
9 2 1 0 3 discussio
and work n
system

Inventory Lecture Ch. 12 4, 8-11

management and
10 2 1 0 3
discussio
n
Resource Lecture Ch. 6, 8-11
planning and and 13,14,15
11 2 1 0 3
discussio
scheduling n
Project Lecture Ch. 16 7, 8-11
management and
12 2 1 0 3
discussio
n
Group Ch. 1-16 1-12
13 0 3 0 3
Presentation
Group Ch. 1-16 1-12
14 0 3 0 3
Presentation
15 Review 3 0 0 3 Ch. 1-16 1-12
Total 30 15 0 45
Hanoi,………..2023
Approved by Compiler

Note: Credit hours is a measure of a student's study time, classified into categories according to
teaching methods and determined as follows:
a) One theoretical credit hour is equal to 01 theory period.
b) One practical credit hour equals 2-3 practice or discussion periods; 3-6 practice periods at
the facility; 3-4 periods for essays, exercise, major assignments or projects, graduation theses.
c) One credit hour of compulsory self-study is equal to 3 compulsory self-study periods and is
assessed. Self-study credits are not included in the total course credits
Appendix:

Assessment First (80%+) Upper second Lower second Third (50- Fall (0-40%)
criteria (70-79%) (60-69% 59%)

Understanding of Perceptive Well-informed Competent Basic Awareness of

key concepts understanding of understanding understanding understanding some operation
relevant to topic operation of operation of operation of operation management
management management management management concepts,
30% concepts, concepts, concepts, concepts, principles, and
principles, and principles, and principles, and principles, and models in a
models in a models in a models in a models in a variety of
variety of contexts variety of variety of variety of contexts
contexts contexts contexts

Critical engagement Highly effective Mostly effective Competent Basic adoption Attempted
with relevant adoption of adoption of adoption of of academic adoption of
literature academic academic academic literature to academic
literature to literature to literature to support the literature to
25% support the case support the case support the case analysis support the case
analysis analysis case analysis analysis

Appropriate use of Highly effective Mostly effective Competent Basic adoption Attempted
case study material adoption of adoption of adoption of of company adoption of
to illustrate company literature company company literature to company
argument to support the case literature to literature to support the literature to
analysis support the case support the case analysis support the case
20% analysis case analysis analysis

Clarity of structure, Critical analysis of Well-considered Considered Description of Attempted

style and the case selected analysis of the analysis of the one or more Description of
referencing case selected case selected managerial one or more
aspects the managerial
15% case selected aspects the case
Highly consistent selected
and correct Mostly Competently Basically
citation of a consistent and Consistent and consistent and Attempted use
number of various correct citation correct use of correct use of of some
references of a number of various a various references
various references references
references

Cogent Highly effective Mostly effective Competent Basic Attempted

development of development of development of development development development of
report based on the report from the report from of the report of the report the report from
group presentation group presentation group from group from group group
feedback presentation presentation presentation presentation
10% feedback feedback feedback feedback