Chapter 1—Communication in a Global Workplace Environment

MULTIPLE CHOICE

1. Communication skills
c. are ranked by recruiters at the top of qualities they most desire in job seekers.

2. Which of the following statements is most accurate?

c. Communication skills are critical to your job placement, performance, career
advancement, and organizational success.

3. At work, you're more likely to be valued and promoted if you

a. look and sound professional.

4. Communication is defined as "the transmission of information and meaning from one individual or
group to another." The crucial element of this definition is
c. meaning.

5. Converting ideas into words or gestures to convey meaning is called

c. encoding.

6. The communication process begins when the sender

b. has an idea.

7. Translating the message from its symbol form into meaning involves
a. feedback.
b. decoding.
c. encoding.
d. nonverbal communication.

8. Which of the following statements about feedback is most accurate?

a. Feedback is the verbal response from the receiver.
b. Senders should provide as much information as they can to their receivers to show their
intellectual capabilities.
c. Paraphrasing a speaker's message is a waste of time.
d. Feedback can include both nonverbal and verbal responses.

9. Communication noise
a. includes anything that disrupts the transmission of a message.

10. Many of us are poor listeners because

a. the brain can process information at least three times as fast as people talk.
b. we tend to "tune out" speakers whose ideas run counter to our own.
c. we would rather talk than listen.
d. All answer choices are correct.

Guffey, Du-Babcock, and Loewy | Essentials of Business Communication, 3rd Asia Edition
© 2016 Cengage Learning ● All Rights Reserved
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11. Some researchers suggest that we listen at what percentage of efficiency?
a. 50 to 60 percent
b. 90 percent
c. 10 percent
d. 25 to 50 percent
12. Which of the following statements is most accurate?
a. Very few management problems are related to listening.
b. The average person remembers nearly three quarters of what he or she hears following
a10-minute presentation.
c. We misinterpret, misunderstand, or change very little of what we hear.
d. Most people are not very good listeners.
13. You can improve your listening skills if you follow tips for active listening, including
a. keeping an open mind, establishing a receptive mind-set, and listening between the lines.
b. establishing a receptive mind-set, concentrating on appearance and delivery, and sifting
information through biases.
c. capitalizing on lag time, concentrating on your next comment, and taking as many notes as
possible.
d. asking questions immediately, focusing on the speaker's face, and concentrating on the
details presented in the message.

14. A listener who nods her head and maintains eye contact with a speaker is probably
a. listening actively to what the speaker is saying.
b. not understanding what the speaker is saying.
c. faking attention while she listens to music on her MP3 player.
d. formulating her response to a point with which she disagrees.

15. Which of the following statements about nonverbal communication is most accurate?
a. Nonverbal communication comprises approximately 10 percent of a message.
b. When verbal and nonverbal messages contradict, receivers believe that the verbal message
is more accurate.
c. Meanings of nonverbal behaviors are often influenced by one's culture.
d. Nonverbal communication applies to only intended messages.
16. Which of the following is a form of nonverbal communication?
a. Facial expressions, such as frowning or raising the eyebrows
b. Eye contact, such as staring or avoiding looking someone in the eye
c. Time, such as showing up too late or too early
d. All of these choices are forms of nonverbal communication.

17. Which of the following tips should you follow to improve your nonverbal communication skills?
a. Focus only on the sender's words when you are engaged in conversation.
b. Proofread all correspondence you send.
c. Avoid individuals from other cultures so that you don't start using nonverbal behaviors
displayed in other cultures.
d. Avoid asking the speaker questions when his or her nonverbal and verbal messages
contradict.
18. Nonverbal communication includes
a all unwritten and unspoken messages, intended or not.

Guffey, Du-Babcock, and Loewy | Essentials of Business Communication, 3rd Asia Edition
© 2016 Cengage Learning ● All Rights Reserved
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 .
b only body language and gestures that accompany a spoken message.
.
c. only eye contact and facial expressions that support the meaning of the words.
d only cues that reveal agreement with or contradiction of the verbal message.
.
.
19. Most people think that the best predictor of a speaker's true feelings is his or her
a. facial expressions.
b. posture.
c. gestures.
d. eyes.
20. Communicators in ____ cultures (such as those in North America, Scandinavia, and Germany)
depend little on the context of a situation to convey their meaning. They tend to be logical, analytical,
and action oriented.
a. high-context
b. civilized
c. ancient
d. low-context

Guffey, Du-Babcock, and Loewy | Essentials of Business Communication, 3rd Asia Edition
© 2016 Cengage Learning ● All Rights Reserved
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