PAUL BENJAMIN

No: 380, T.N.H.B Colony

Tambaram Sanatorium, Chennai – 600 047 | India
Mail to: [email protected] | Mobile No: +91 7502568782

Objective
Seeking a position to exhibit my skills and abilities in an organization that offers professional
growth and freedom for innovation, thereby contributing to the growth of the organization through my
sustained and concerted efforts where dedication and sincerity will add value to the operations.

Profile
 2+ Years of experience in IT infrastructure support, Implementation & troubleshooting of
Desktops, Firewalls, Servers & network devices.
 1 Year experience in customer support consultant.
 Hands on experience in Desktops, Servers, Security Systems & Firewalls.
 Possess good interpersonal and communication skills.
 Experienced in handling multiple Ticketing tool for ticket triaging.

Technical Skills
 Environments: Microsoft, Cisco, Citrix XenApps & Firewalls.
 Platforms: Microsoft.
 Tools: Network Monitoring Tools, Ticketing tools, RDP tools, Security tools, SQL, VB.net etc...
 Servers: Microsoft servers Win 2012.
 Web Designing: VB.net.

Key Skills
 Strong exposure in Desktops, Servers, Networking Devices, Security and Firewalls.
 System Administration & Managing Active Directory with DHCP and DNS server.
 Routing & configuring the Network Devices, and Network cable structuring.
 Web designing in the format with HTML, VB.net.

Awards and Achievements

 Implemented and configured network devices, Servers and Firewalls in customer environments
(DoBuy Technologies).
 Best Employee of the month for continuous three months (DoBuy Technologies).
 Internally promoted to Data Exchange Support team (Hewlett Packard).

Course Completion
 CompTIA A+ & N+ (Certified).
 Network security expert – Level 1, 2 & 3 (Certified).
 Microsoft Certified Solution Expert.
 Cisco Certified Network Associate.

Experience Summary
System Engineer Hewlett Packard (Samartha Info Solutions)
Chennai.
March 2018 – Present

Job Responsibilities:

 Providing high-end Technical support for around 1200 on premises users on day-to-day system
related problems and Voice / Chat support for client & On-site users using RDP and
Communicator around the globe.
 Communicate with users to collect information about problems, investigate user problems and
identify their source; determine possible solutions, test and implement solutions.
 Installation, Maintenance and Troubleshooting of Windows7/8/10 and also system upgrades.
 Installing, Maintaining Citrix Receiver for end users. End level support for Citrix Xen app and
desktop X65.
 Configuring & Troubleshooting of Mail Clients MS Outlook 2010, 2013, 2016 & Office 365.
 Updating Microsoft patches, hot fixes & service packs using Manage Engine server.
 Monitoring Servers and lease line network through Solar Winds and Ping Plotter tool.
 Performing user accounts activities, policies and work containers in AD using script load.
 Created and Restored OS Images along with inbuilt company software’s through Symantec Ghost
& WDS, for all the Projects supported by the companies such as HP, Cognizant.
 Fault handling and escalation - identify the problem and escalate to appropriate team/Vendor for
resolution.
 Trouble tickets will be created by using HP SM-9, Remedy Ticketing Tools and documenting the
resolution, maintaining priorities and managing ticket aging by SLA.
 Working in Incident management and Change management. Preparing of Root Cause Analysis
(RCA) for SLA’s and Maintaining SLA tickets.
 Escalating or redirecting Support requests to the concerned associate of the IT support center.
 Troubleshooting’s & Escalating Client Tools issues for the different application Programs
supported by HP.

Taking Care of PC COE SERVER Manager (Patch Management)

 Making all the PC COE Tool supported clients to be in healthy status

 Install PC COE client and patches via PC COE server

 Install SQL, Visual studio and all software’s via PC COE server

Technical Support Executive - Systems & Network DoBuy Technologies Pvt Ltd
Chennai.
Sep 2016 to Sep 2017

Job Responsibilities:

 Providing voice, mail and chat support for clients and external customers.
 Installation & Configuration of Cisco ASA Firewalls, Juniper SRX & SonicWall on client’s
network.
 Responsible for deployment, monitoring, maintenance and configuration of Desktops, servers &
Firewalls.
 Managing and Administrating all user AD accounts, DHCP Scope.
  Configure and troubleshoot NAT, VPN issues.
 Analyzing, maintaining servers and other IT resources in Windows environment & Firewalls
including printers and scanners. Handling Auditing and licensing issues.
 Troubleshooting hardware, software and operating system issues.
 Engaging Bridge calls, Video conferencing systems for the business meet.
 Configuring Client outlook and PC setup with software installation.
 Providing access privileges to shared files and folders.
 Familiarity with Remedy ticketing tool for escalating and resolving the issues.
 Maintaining the McAfee & Symantec Client End server consoles for Managing the Antivirus
updates and required patches across all the Computers.
 Registering AMC support for the Companies and providing 24/7 support for all the clients.

Other Experiences
 Worked at Sutherland Global Services as a Customer Support Consultant from August 2015
to September 2016 - Providing voice and chat support to global users for medical coding.

Educational Background
 Degree : B.C.A.
Year : 2012 – 2015
University : Autonomous.
College : Madras Christian College, Chennai, India.

 Schooling : H.S.C
Year : 2010 – 2012
Board : Directorate of Matriculation Schools.
School : Don Bosco Matriculation Hr.Sec School, Dharmapuri, India

Personal Profile
Date of Birth : 14-05-1995
Father’s Name : Arthur Punitharaj
Nationality : Indian
Marital Status : Single
Passport Number : P2510969
Languages Known : English, Tamil

Declaration
I hereby declare that the information and facts furnished above are true to the best of my knowledge.

Yours sincerely,

(A. PAUL BENJAMIN)