21/09/2024, 17:58 Apoio - Spotify

Hi, you're through to the Spotify support bot. Please describe your issue to get started.

Spotify at 05:33 PM, Sep 21

I there, i have 11 accounts on Spotify and today i lost access of all of them

You at 05:34 PM, Sep 21

We noticed you're not logged in, please pick an option below:

Spotify at 05:34 PM, Sep 21

Log in Can't log in Don't have an account

Can't log in

You at 05:34 PM, Sep 21

To help us find your account, can you tell us the email address or phone number you signed up with?

Spotify at 05:35 PM, Sep 21

Yes No
[email protected]

You at 05:35 PM, Sep 21

Select the method you signed up with:

Spotify at 05:35 PM, Sep 21

Email address Phone number

Email address

You at 05:35 PM, Sep 21

What's your email address?

Spotify at 05:35 PM, Sep 21

[email protected]

You at 05:35 PM, Sep 21

That doesn't look like a valid email address. Enter the entire email, including the @ symbol.

Spotify at 05:35 PM, Sep 21

[email protected]

You at 05:36 PM, Sep 21

What’s your name? (so we know what to call you)

Spotify at 05:36 PM, Sep 21

ONRECARGA

You at 05:36 PM, Sep 21

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21/09/2024, 17:58 Apoio - Spotify

We can help with your account.

Spotify at 05:36 PM, Sep 21

Let's get access to your Spotify account. Do you remember your login method?

Spotify at 05:36 PM, Sep 21

Email Apple Google Facebook Phone number Can't remember

Email

You at 05:36 PM, Sep 21

Do you remember the email address you used when signing up?

Spotify at 05:36 PM, Sep 21

Yes No
Yes

You at 05:36 PM, Sep 21

Do you still have access to the email address on your account?

Spotify at 05:36 PM, Sep 21

Yes No
Yes

You at 05:36 PM, Sep 21

OK, just follow these steps:

Go to Reset Password and enter your email address and click SEND.

Spotify at 05:36 PM, Sep 21

Go to your email inbox and find an email from us.

Spotify at 05:36 PM, Sep 21

That worked! It didn't work

It didn't work

You at 05:36 PM, Sep 21

Also try checking junk/spam and other filtered folders.

Spotify at 05:37 PM, Sep 21

If you still don’t receive the password reset link, try submitting using a private/incognito window.

Spotify at 05:37 PM, Sep 21

Did that help?

Spotify at 05:37 PM, Sep 21

Yes No
No
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21/09/2024, 17:58 Apoio - Spotify

You at 05:37 PM, Sep 21

As a heads up, we’re currently experiencing some issues with internal tools. Our advisors might not be able
to help you, but they’ll do their best.

Spotify at 05:37 PM, Sep 21

Would you still like to speak to one?

Spotify at 05:37 PM, Sep 21

I still want help I'll come back later

I still want help

You at 05:37 PM, Sep 21

We appreciate your feedback! As part of our commitment to improving our service, you may receive a survey
at the end of this conversation. Please let us know how we did.

Spotify at 05:37 PM, Sep 21

Connecting you now. They can see these messages and will review your query.

Spotify at 05:37 PM, Sep 21

Daniel U is now connected and reviewing your question. They’ll message you shortly.
Hello, this is Daniel! Thanks for reaching out. Give me just a moment to read your message and I’ll do my
best to help.

Daniel U at 05:37 PM, Sep 21

OK

You at 05:38 PM, Sep 21

All caught up. I see that you're having trouble accessing your 11 Spotify accounts. No worries, I'm here to
help you out!

Daniel U at 05:39 PM, Sep 21

THQNKS

You at 05:40 PM, Sep 21

Thanks for sending the email address tied to your account above. It helps us a lot to find and check your
account, backstage. Bear with me while I'm finding it.

Daniel U at 05:40 PM, Sep 21

No problem.

Daniel U at 05:40 PM, Sep 21

By the way, It’s best to only have 1 to prevent confusion.

Daniel U at 05:41 PM, Sep 21

For clarification, does your account have a Family plan?

Daniel U at 05:42 PM, Sep 21

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21/09/2024, 17:58 Apoio - Spotify

yES SIR

You at 05:43 PM, Sep 21

I see. I'm still finding it. Bear with me.

Daniel U at 05:43 PM, Sep 21

ok

You at 05:44 PM, Sep 21

I'm back. Based on our findings, we can’t replace the time you’ve lost from your plan being terminated, but
you're free to create a new account. As a reminder for Family plans, the plan owner and plan members must
reside at the same address.

Daniel U at 05:47 PM, Sep 21

thats mean i lost my accounts?

You at 05:49 PM, Sep 21

all 11?

You at 05:49 PM, Sep 21

For clarification, you only have an issue with your account tied to your email address:
sp***[email protected] (* is for security purposes).

Daniel U at 05:52 PM, Sep 21

If your account has a Family plan and it has members, the accounts of your plan members should have no
problem.

Daniel U at 05:53 PM, Sep 21

but in this case my members had problems, all lost access to premium

You at 05:55 PM, Sep 21

and i lost my account

You at 05:56 PM, Sep 21

I understand you. For now, we have no information to share.

Daniel U at 05:56 PM, Sep 21

End of conversation. You can close the messaging window now.

Spotify is typing...

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