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Kumar L&D Resume

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21 views2 pages

Kumar L&D Resume

Uploaded by

keerthi230494
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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KUMAR VAIBHAV JAISWAR

Nanakaramguda, Telangana +91 - 9582 750 973 [email protected]

PROFILE
Personable and communicative training expert with 15 years of corporate and individual talent development
experience working as Learning and Development Manager to create and implement effective and consistent
training and development programs.

CORE COMPETENCIES
Project Management Change Management

Training & Development Data Driven Approach

People Management Organisational Behaviour

Leadership Team Management

PROFESSIONAL EXPERIENCE
Coforge
Manager - L&D | Hyderabad | 01 December, 2022 - Present
Developing Technical training programs for employees and competency development.
Performing training need analysis across all business units.
Working with management to develop training plan and budget.
Initiating deployment which included training calendar, venue, materials, accomodation for
outstation participants, logistics, etc.
Managing onsite training information and maintaining e-learning programs.
Reviewing and recommending improvements to existing training programs.

PWC
Assistant Manager - L&D | Mumbai | 07 May, 2018 - 30 Nov, 2022
Worked as an Assistant Manager & aligned/executed trainings as per the requirement by SAP
Integration team & SuccessFactors Team.
Have been a part of L&D operations concentrating more on deployment of training calendar, venue,
materials, accomodation for outstation participants, logistics, etc.
Acted as a LMS (CSOD) administrator and assigned mandatory online courses/e-Learns related to
Ethics & Compliance to all new joiners PAN India on weekly basis.
Worked as lead CSOD administrator and creating elearn using SCORM file and maintaining those
elearns as individual or curriculum as per the stakeholder demand.
Had been a single point of contact for adhoc request for all eLearn’s related issues and created
yearly compliance/sanction data for PAN India workforce.
Facilitated LMS tool within internal teams.
Served as a single point of contact for PwC India for certification policy and compliance training

Achievement
Awarded PwC's Above and Beyond award.
Ernst & Young Services Pvt Ltd
Associate - L&D Operations | Mumbai | 22 August, 2016 - 04 May 2018
Performed training need analysis across all business units.
Worked with management to develop a training plan, invoicing, end-to-end procurementfor L&D
training facolities and budgeting.
Initiated deployment which includes a training calendar, venue, materials, accomodation for outstation
participants, logistics, etc.
Handled end to end procurement yearly agreements for the hotels as well as for events.

Snapdeal
Sr. Executive | Mumbai | 31 December, 2014 - 19 August 2016
Worked in order fulfillment team and took care of escalations related to pick up issues, packaging material,
serviceability issues, weight correction specific SUPC’s, etc.
Closely worked with client in order to process the pending order within TAT.
Courier followup & provided solutions to Seller on escalation part.
Resolved issues regarding pickup, packaging material, serviceability & mapping.
Understood & escalated the issues to the concerned team and got it resolved under timeframe.
Managed service requests of Sellers and got issues resolved within TAT & pro-actively worked towards
escalations of seller issues for closures.
Coordinated with order fulfillment team for seller’s issue escalations.

Accenture India Pvt Ltd.


Sr. Process Associate - Procurement | Mumbai | 05 March, 2013 - 30 December 2014
Was assigned for the USA biggest truck manufacturing company called Navistar.
Validated purchase requisition, created purchase orders in PeopleSoft and dispatched the same to the
selected suppliers.
Resolved exception invoices for payments and responded to the clients and supplier queries regarding the
purchase orders and delivery.
Resolved all system generated errors in PeopleSoft & worked on weekly RCA’s for clients.
Was aligned for a client coordination twice a month along with allocating the job work among the team
members.

My TechBay
L2 Voice Support Engineer | Mumbai | 18 March, 2012 - 04 December 2012
Executed day-to-day maintenance of the application systems in operations, including identifying and
troubleshooting application issues and issues resolution or escalations.

iYogi Technical Services Pvt Ltd


Digital Service Specialist | Mumbai | 13 June, 2011 - 14 March 2012
Handled issues related to Windows Support and Network Support via chats and remote support.

Sirius Informatics (I) Ltd.


Network/Desktop Administrator | Mumbai | Nov, 2008 - May 2011

Was responsible for the configuration, maintenance and operation of network, servers, desktop, and
storage infrastructure.

EDUCATION

B. Tech in Computer Science, 2008


College of Science and Engineering, Jhansi
University - AKTU Lucknow

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