NURSES’ THERAPEUTIC COMMUNICATION SKILLS AS PERCEIVED BY

PATIENTS ADMITTED AT BILIRAN PROVINCIAL HOSPITAL

A Research Presented to the Faculty of the School of

Nursing and Health Sciences
Biliran Province State University
Naval, Biliran

In Partial Fulfillment of the Requirements for the

Degree Bachelor of Science in Nursing

MAE GERALDINE DACER, DM, MAN

JOAN MAE P. BARILE
LEA ABEGAIL D. NADONG
ANNA BELLE O. ROTILLES
LEANCENT C. SABORNIDO

2024
 APPROVAL SHEET
This nursing research entitled: “NURSES’ THERAPEUTIC COMMUNICATION
SKILLS AS PERCEIVED BY PATIENTS ADMITTED AT BILIRAN PROVINCIAL
HOSPITAL” prepared and submitted by JOAN MAE P. BARILE, LEA ABEGAIL D.
NADONG, ANNA BELLE O. ROTILLES, and LEANCENT C. SABORNIDO in partial
fulfillment of the requirements for the degree of BACHELOR OF SCIENCE IN NURSING
has been examined and recommended for acceptance and approval for Oral Examination
.

Date Approved: MAE GERALDINE DACER, DM, MAN

Adviser

PANEL EXAMINERS

Approved by the committee on Oral Examination with the grade of PASSED.

Furthermore, it is accepted and approved in partial fulfillment of the requirements for the
degree of Bachelor of Science in Nursing.

SHEILOMAY A. MAJAIT, MAN HONEY RHOEY B. ROMERO, RN

Member Member

ARLENE S. SUPREMO, Ph.D. WILLARD N. RIVERAL DHCM

Member Member

PEARL IRISH V. DE PAZ, Ph.D

Chairperson

JOVY DIA R. SANIEL, Ph.D.N. Sc.

Dean, School of Nursing and Health Sciences

_____________________

Date

II
 ACKNOWLEDGEMENT

The study was facilitated by the invaluable support of key individuals who provided

guidance and assistance throughout the research process. We extend our sincere

gratitude and appreciation to the following people for their expert knowledge, which

greatly enhanced our understanding as we conducted the study:

Dr. Victor C. Cañezo, Jr., University President, for his unwavering dedication and

efforts in perpetuating the university's legacy and elevating its standards to achieve

excellence and international competitiveness.

Dr. Jovy Dia R. Saniel, Dean of the School of Nursing and Health Sciences, for

her encouragement and support to the researchers in conducting this study.

Dr. Pearl Irish V. De Paz, the Director of Research and Development, for her

steadfast commitment, support, patience, and invaluable guidance throughout the

research process.

Dr. Mae Geraldine Dacer, the adviser of this study for her unwavering support

and good guidance towards our study

To the administration and staff of Biliran Provincial Hospital for their support and

cooperation. Their assistance in facilitating the data collection process was invaluable.

III
 To the patients who participated in this research. Their willingness to share their

experiences and perceptions was crucial, providing the essential data required for this

study.

To our families and friends for their unwavering support and understanding

throughout this research journey.

Above all, we are immensely grateful to the Almighty God for providing us with

guidance and strength throughout the course of this study. To Him be all the glory!

JOAN MAE P. BARILE

LEA ABEGAIL D. NADONG

ANNA BELLE O. ROTILLES

LEANCENT C. SABORNIDO

IV
 DEDICATION

"Finite to fail, but infinite to venture.”

-Emily Dickinson

This study is devoted to our Almighty God in Heaven, our savior, our hope,
where our strength, inspiration, wisdom and knowledge can be redeemed. As this study
progresses, He becomes our guidance to aim high, and soar high. A dedication to our
families, who had never failed us to be encouraged by their support through words of
wisdom and affirmation, which have been one of our foundations to a greater success.
Also to our Clinical Instructors, specially our Research Adviser, Dr. Mae Geraldine
Dacer, who became our guidance and thought our way to the finish point. Friends and
classmates who've shared moments of dilemmas yet showed each other constant
support and encouragement throughout the study.

A gratitude to all of you!!

JOAN MAE P. BARILE

LEA ABEGAIL D. NADONG

ANNA BELLE O. ROTILLES

LEANCENT C. SABORNIDO

V
 ABSTRACT

JOAN MAE P. BARILE, LEA ABEGAIL D. NADONG, ANNA BELLE O. ROTILLES, &
LEANCENT C. SABORNIDO, Biliran Province State University, Naval, Biliran,
Philippines; September 2024 “NURSES’ THERAPEUTIC COMMUNICATION SKILLS
AS PERCEIVED BY PATIENTS ADMITTED AT BILIRAN PROVINCIAL HOSPITAL”

This study evaluates the therapeutic communication skills of nurses as perceived

by patients at Biliran Provincial Hospital (BPH). Effective communication is vital in
nursing, influencing patient care quality and outcomes. Using a quantitative descriptive
design, data were collected from patients hospitalized for at least seven days through a
structured survey. The survey assessed nurses' general communication, interpersonal,
and assertive skills, alongside patients' socio-demographic profiles.

Results indicate significant relationships between nurses' communication skills

and patients' age, gender, and religion, but not with civil status, occupation, income, or
hospitalization duration. The findings highlight the need for comprehensive training
programs and continuous professional development to enhance nurses' communication
skills. Implementing these measures is expected to improve nurse-patient relationships
and healthcare quality at BPH.

Comprehensively, the results with the study of therapeutic communication skills of

nurses in Biliran Provincial Hospital, testing their interpersonal communication skills,
assertive communication skills and general communication skills revealed that nurses
practice the introduced communication skills as they interact with their patients, yet for
the socio demographic significance to the study, it showed that few of the variables
remained significant to the aforementioned study.

Keywords: therapeutic communication, communication skills, patient care

VI
 TABLE OF CONTENTS

TITLE PAGE………………………………………………………………………………..… I
APPROVAL SHEET ………………………………………………………………………… II
ACKNOWLEDGEMENT ……………………………………………….............................. III
DEDICATION ………………………………………………………………………………… V
ABSTRACT…………………………………………………………………………………... VI
TABLE OF CONTENTS…………………………………………………………………….. VII
LIST OF TABLES……………………………………………………………………………..IX
LIST OF FIGURES………………………………………………………………………...… X
LIST OF APPENDICES………………………………………………………………………74

I.INTRODUCTION
Background of the Study……………………………………………………1
Objective of the Study ……………………………………………...……….3
Hypotheses………………………………………………………………….. 5
The Framework of the Study ……………………………………………… 6
Theoretical Framework ……………………………………………. 6
Conceptual Framework …………………………………………….10
Scope and Delimitation of the Study …………………………………….. 11
Definition of Terms ……………………………………………………….... 11
Significance of the Study ………………………………………………..… 14

II. REVIEW OF RELATED

Related Literature ………………………………………………………….. 16

VII
III. METHODOLOGY
Research Design …………………………………………………………… 27
Research Locale ……………………………………………………………. 27
Research Subjects ………………………………………………………….. 28
Research Instrument …………………………………………………….…. 28
Data Gathering Procedure .………………………………………………… 28
Data Scoring ……………………………………………………………….… 29
Statistical Treatment of Data ….…………………………………………… 29
Ethical Consideration …………………………………………………….…. 30

IV. PRESENTATION, ANALYSIS, INTERPRETATION OF DATA 32

V. SUMMARY, CONCLUSIONS, AMD RECOMMENDATIONS

Summary of Findings …………………………………………………….… 65
Conclusions ……………………………………………………………….… 69
Recommendations ……………………………………………………….…. 70
Action Plan ……………………………………………………………….….. 72

LITERATURE CITED …………………………………………………………………….... 73

APPENDICES …………………………………………………………………………...….. 78
CURRICULUM VITAE ……………………………………………………………………… 94

VIII
 LIST OF TABLES

Table Title Page

1 Socio-demographic Profile of the Respondents …………………………………….. 35

2 Communication Skills of nurses

2.1. General Communication Skills of Nurses towards their patient at Biliran

Provincial Hospital…………………………………………………………………….. 40

2.2. Interpersonal Communication Skills of Nurses towards their patient at

Biliran Provincial Hospital……………………………………………………………. 48

2.3 Assertiveness Skills of Nurses at Biliran Provincial Hospital ……………….. 53

3. Relationship of Socio Demographic Profile with the Variables

3.1 Socio-demographic Profile and General Communication Skills ………….… 55

3.2 Socio-demographic Profile and Interpersonal Communication Skills ……... 58

3.3 Socio-demographic Profile and Assertiveness Skills ………………………... 61

3.4 Socio-demographic Profile and Therapeutic Communication Skills ……..… 64

IX
 LIST OF FIGURES

Figure Title Page

1. Conceptual framework of the Study …………………………………………………. 10

2. Map of Biliran Provincial Hospital…….……………........................................……. 27

3. Photo of Biliran Provincial Hospital ………………………………………………….. 27

APPENDICES

A. Transmittal Letter

A.1 Transmittal Letter to the Hospital ………………………………………….. 79

A.2 Transmittal Letter to the School Dean ………………………..…………….80

B. Informed Consent ……………………………………………………………………... 81

C. Survey Questionnaire ………………………………………………………………… 88

D. Curriculum Vitae ………………………………………………………………………. 94