Trường Đại học Duy Tân ĐỀ THI KẾT THÚC HỌC PHẦN Đề số:

Khoa: Ngoại ngữ Môn: Reading - Level 4

Bộ môn: Anh văn tổng quát Khối lớp: ENG 266 …
Năm học: 2017 – 2018
Thời gian làm bài: 45 phút

Part 1: INCOMPLETE SENTENCES

1. This is the city ____________has a lot of stunning scenery.
(A) which (B) how (C) where (D) why
2. Someone _____________ at the meeting did not approve of the proposal.
(A) attending (B) attend (C) is attended (D) attends
3. Our company is looking for a supervisor _______eligible for the managerial skill.
(A) who are (B) who is (C) whom are (D) who
4. You can apply for this job ___________ of age and sex.

(A) regardless (B) regard (C) regarding (D) regarded

5. The village in _______ my friends were born was extremely poor.

(A) where (B) which (C) whom (D) of which
6. His company recruited applicants, many of ______ have a lot of previous experience.
(A) who (B) that (C) which (D) whom
7. It seems that after ________to convince me, he tried to request another friend.
(A) failed (B) failing (C) have failed (D) fail
8. As a manager of a major company, it is vital to understand _______ most employees
expect.
(A) how (B) if (C) that (D) what
9. ____________he left earlier than usual, we couldn’t see him off.
(A) even though (B) however (C) because of (D) as
10. ________we were exhausted, we had to continue because there was a lot of work.
(A) as (B) although (C) however (D) if
11. Any person ________would like to go out must ask for permission from the teacher.
(A) who (B) when (C) which (D) whose
12. Her store, ________is next to Duy Tan University, was built in 2010.
(A) who (B) which (C) what (D) where
13. They met to discuss the suggestion; _______, they failed to come to an agreement.
(A) however (B) therefore (C) so (D) for
14. I bumped into one of my friends ___________I visited Hue.
(A) while (B) during (C) for (D) because
15. Doctors has decided to transfer patients ______ C hospital.
(A) at (B) by (C) to (D) of

16. All his novels are set in Italy________ the exception of his last.
(A) at (B) with (C) to (D) of

17. Anyone ___________ signed up for the course today will get a 5% discount.

(A) who (B) what (C) whom (D) which

18. He had an accident as a result _________ his carelessness.
(A) as (B) about (C) beyond (D) of
19. All students are requested to register for the course ________ advance at the English
center’s website.
(A) at (B) to (C) in (D) near
20. Mr Hung applied to the enterprise ______ his friend had previously worked .
(A) which (B) when (C) of which (D) where
21. All household objects, such as matches, scissors and knives should be kept
__________ reach of small children.
(A) out of (B) away with (C) up until (D) without
 22. Several students don’t know _____________ to deal with this problem.
(A) the way how (B) how (C) where (D) that
23. Candidates can turn in their application form_________by email or by fax
(A) also (B) nor (C) or (D) either
24. Because his colleague is absent, Fred Sumner will be giving the speech in place
___________him tomorrow.

(A) to (B) from (C) of (D) on

Questions 25-27 refer to the following report

Viet Nam Airlines

________________snow, our flight is put off until tomorrow

25. (A) as to (B) due (C) owing to (D) in place of

The information about the next flight will be informed later. Passengers please gather at the
lounge and check before leaving.

_____________you encounter any problems, you can leave right now.

26. (A) despite (B) as (C) so (D) unless

We are sorry for this________________.

27. (A) conveniently (B) convenience (C) inconvenience (D) inconvenient

Questions 28-30 refer to the following email
SEAN AGENCY
Any of our designs can ____________ your specific needs and tastes.
28 (A) meet (B) provided (C) specialized (D) popular
Sean offers a___________ of highly customizable option which are unmatched in the
furniture industry today.
29 (A) various (B) range (C) varied (D) vary
Our mission is to provide you with choice: design, size, materials, finish and delivery
method. We can provide such____________ because each piece individually handcrafted
on a made-to-order basis.
30 (A) creativity (B) punctuality (C) flexibility (D) productivity

Questions 31-33 refer to the following letter

To staff:
The food and drug administration invites you to attend a public meeting concerning
modernization of the agency’s food manufacturing practice regulations for food meant for
human consumption.
The food industry has undergone________ changes, and the agency believes that it
25. (A) considerate (B) radical (C) consideration (D) recently
is now time to revisit these regulations to determine whether they are
ensuring____________ food supply.
26. (A) safe (B) preventive (C) continuous (D) prevailing
To the end, the FDA has recently announced three public meetings in the Federal
Register. The meeting___________ at the FDA headquarters from 10a.m to 11a.m.
27. (A) were held (B) have been held (C) to hold (D) will be organized
PART 3: READING COMPREHENSION
Questions 34-36 refer to the following fax

Fax
To: Peter Cooke, Headly Electronics
From: Darren Simpson, Customs and Excise Bureau
Re: Shipment
Date: April 2nd
A shipment of 48 refrigerators has now been cleared for collection by the Dover Port
Authority Customs and Excise Bureau. This shipment arrived on March 27m. An import
tariff of £13 is payable on each item in the shipment. At £13 x 48 that comes to a total
of £634. This is payable before the shipment will be released for collection. Payment
should be made to Westman Bank, account #223003, account holder: Custom and
Excise. Please fax us once payment has been made.

34. What is the purpose of this fax?

A. To inform Peter Cooke that his shipment is ready for collection
B. To inform Peter Cooke that his shipment has been rejected
C. To inform Darren Simpson that he should pay a fee
D. To inform Darren Simpson of the cost of refrigerator
35. Who is Darren Simpson?
A. An official at the Customs and Excise Bureau
B. An importer of electrical appliances
C. A trader
D. A banker
36. What should Peter Cooke send after paying the import tariff?
A. A letter
B. £634
C. A fax
D. An email

Questions 37-39 refer to the following notice

 NOTICE: To all patrons of the Blue Wave Fitness Center.
The management would like members to note that the Blue Wave Fitness Center is
not liable for any items left in the coin lockers. Should you lose anything from the
locker, we regret that we will be unable to assist you in any way. Therefore, it is
important that you make certain that your locker is kept locked while you are using
our facilities. Also for security reasons, we do not keep a record of members'
locker combination codes, so it is vital that you remember the combination you
choose.

37. Where would this notice be posted?

A. In a changing room
B. At a railway station
C. In a restroom
D. In an office
38. What do members need to open their lockers?
A. A key
B. Coins
C. A series of numbers
D. Nothing
39. Why do you think this notice was posted?
A. The Blue Wave has suffered thefts recently.
B. The Blue Wave changed its management.
C. The Blue Wave has bought new lockers.
D. The Blue Wave is looking for new members.

Questions 40-42 refer to the following message

Justin,
Vera called to let you know that she has finished the files and has sent them by
courier. You should be getting them this afternoon. She said to call her as soon
as you get back from lunch. She wants to discuss some of the details about the
plans before tomorrow’s meeting. She said she is sorry for keeping them so
long, but it has been really busy over at her branch, and she had to wait for Sam
to get back from his business trip.
Susan

40. What was Justin doing when Vera called?

A. Attending a meeting
B. Talking on another line
C. Having lunch
D. Resting at home
41. What is Vera sending to Justin?
A. A document
B. Some files
C. Lunch
D. A phone call
42. Why didn’t Vera send the files earlier?
A. She forgot about them
B. She was on a business trip
C. She did not want to
D. She has been busy

Questions 43- 45 refer to the following email

To: satty98Bhatmail.net

From: bcyo99Blions.co.sp

Subject: Recordings

Hi Samantha.

This is just a quick email to let you know that we have found enough voice actors to
make the recording for the radio advertisement. The Heartful Acting Agency is
providing us with three children who will work with the man and the woman you had
already found. They are charging $50 an hour per child, so let's try to get it done as
quickly as we can to keep costs down. I have given the agency the scripts.

See you at the studio,

Brian

43. Why did Brian send this email?

A. To ask Samantha to find more actors
B. To let Samantha know they have enough actors
C. To tell Samantha about a meeting
D. To complain to Samantha
44. How many voices will be used in the advertisement?
A. Two
B. Three
C. Four
D. Five
45. Why does Brian want to finish the recording quickly
A. He hates recording.
B. He wants to save money.
C. He has another appointment afterwards.
D. He is impatient
Questions 46-50 refer to the letter and reply

Dear Mom,
How are you? How is Michael? I hope that he has stopped sneezing and
coughing.
I am doing really great. I am really enjoying my tour of the museums of Europe.
I have been to the Louvre in Paris. It was really exciting seeing the real
Mona Lisa, but I was disappointed because it was so small. Right
now I am in Spain. I have visited Madrid, and now I am in Barcelona. There are
so many museums to visit that I don't know where to begin!
The admission fees are much more expensive than I expected, so I can't see
everything that I wanted to see. Some days I have to choose between having
lunch or going to a museum! However, the museums in Spain are not as
expensive as the museums in France. I want to go to Italy next. I hear that
Florence has the best art of any city in Europe.
Next time I will call you —if I have money. (Maybe Sunday June 201h at 6
p.m.?)
With love,
Sally
46. Why does the writer want to go to Italy?
A. It is cheaper than France.
B. Her mother is in Italy.
C. She went to France.
D. Italy is the best country for art.
47. What was probably wrong with Michael?
A. We do not know.
B. He doesn’t like museums.
C. He had a cold.
D. He had a bad reaction to some food
48. How will the writer next contact her mother?
A. She will send an email.
B. She will telephone her.
C. She will send a postcard.
D. She will not contact her again.
49. Where did Sally’s mother first meet Sally’s father?
A. Madrid
B. Barcelona
C. Paris
D. Florence
50. What will Sally’s mom send her?
A. A telephone
B. A telephone card
C. Some money
D. Some seafood
Questions 51-55 refer to the emails
51. What was the first email written?
(A) to request information about a school program
(B) to describe the details of a charitable dinner
(C) to extend an invitation to a faculty event
(D) to thanks someone for an official invitation
52. What is suggested about Mr. Vargas?
(A) he often gives lectures to professors
(B) he works at the Auburn campus
(C) he is a close friend of Mr. Risi
(D) he is one of the event organizers
53. What does Mr. Vargas expect Mr. Risi to do?
(A) indicate whether he will attend the event
(B) confirm the number of guests
(C) be one of the speakers at the dinner
(D) lead a carpool
54. What does Mr. Risi communicate to Mr. Vargas?
(A) notification that the Grand Hall can be reserved for private functions
(B) congratulations on winning an important contract
(C) notification that he will be attending with one additional guest
(D) congratulations on last year’s event
55. What aspect of last year’s faculty institute does Ms. Risi NOT mention in his email?

(A) appreciation of Mr. Vargas’s invitation

(B) ways of encouraging learning activities using the Internet

(C) methods of receiving feedback from students

(D) how to promote a supportive learning environment

Questions 56-60 refer to the letter and form

14 Green Lane
Hartley
Wessex
WE2 7HE
March 3rd, 2005
The Manager
Audios Etc.
Head Office London
Dear Sirs,
I recently bought a programmable CD player at the Hartley branch of Audios
Etc. Your company was recommended to me by several of my acquaintances.
Therefore, although it was the first time I had visited one of your stores, I was
sure you were a trustworthy company.
When the CD player was delivered to my house, I found that the player was the
wrong color. I asked for black; however, the player that was delivered was red. I
telephoned the Hartley branch, and a very friendly clerk arranged for it to be
changed. This time the programming function did not work. Again, the store
changed it. Yet again there was a problem. There was a big scratch on the
paintwork. I had been led to believe that Audios Etc. was a reliable company.
This experience has proven the opposite to be true. I would therefore like to
formally register my dissatisfaction and demand a refund. Please find enclosed a
completed customer complaint form.
Yours faithfully,
Matt Greer
 Audios Etc Customer Complaint Form
Product Name Sanshi Programmable CD Player
Serial Number 21002330A1
Problem 1. Wrong color, 2. Programming
functions not working, 3. product
surface damaged: large scratch
Date of Purchase February 15,h, 2005
Action Desired Full refund of cost of CD player
Customer Details Matt Greer, 14 Green Lane, Hartley
WE2 7HE, Tel: 820-8839

56. Why did Matt Greer write this letter?

A. To thank the store for good service
B. To explain Audio Etc.’s service policy
C. To order a CD player
D. To complain and ask for his money back
57. Who is Matt Greer?
A. The manager of Audios Etc.
B. A customer of Audios Etc.
C. A salesman at Audios Etc.
D. A deliver person for Audios Etc.
58. Which of the following problems is NOT mentioned?
A. There was a scratch.
B. The cover was broken.
C. The color was wrong.
D. The programming function was broken.
59. Why did Matt Greer use Audios Etc?
A. They offered him a good job.
B. They have good prices.
C. They were recommended to him.
D. He recommended them
60. What does Matt Greer request?
A. Another player
B. Price reduce
C. Refund
D. Another color
 Đề thi không được sử dụng tài liệu, cán bộ coi thi không giải thích gì thêm)

Tổ trưởng Bộ môn Giảng viên ra đề

Nguyễn Thị Bích Giang

Trường Đại học Duy Tân Đáp An Đề số:

Khoa: Ngoại ngữ Môn: Reading - Level 4
Bộ môn: Anh văn tổng quát Khối lớp: ENG 266 …
Năm học: 2017 – 2018
Thời gian làm bài: 45 phút

Part 1: INCOMPLETE SENTENCES

1. This is the city ____________has a lot of stunning scenery.
(A) which (B) how (C) where (D) why
2. Someone _____________ at the meeting did not approve of the proposal.
(A) attending (B) attend (C) is attended (D) attends
3. Our company is looking for a supervisor _______eligible for the managerial skill.
(A) who are (B) who is (C) whom are (D) who
4. You can apply for this job ___________ of age and sex.

(A) regardless (B) regard (C) regarding (D) regarded

5. The village in _______ my friends were born was extremely poor.

(A) where (B) which (C) whom (D) of which
6. His company recruited applicants, many of ______ have a lot of previous experience.
(A) who (B) that (C) which (D) whom
7. It seems that after ________to convince me, he tried to request another friend.
(A) failed (B) failing (C) have failed (D) fail
8. As a manager of a major company, it is vital to understand _______ most employees
expect.
(A) how (B) if (C) that (D) what
9. ____________he left earlier than usual, we couldn’t see him off.
(A) even though (B) however (C) because of (D) as

10. ________we were exhausted, we had to continue because there was a lot of work.
(A) as (B) even although (C) however (D) if
11. Any person ________would like to go out must ask for permission from the teacher.
(A) who (B) when (C) which (D) whose
12. Her store, ________is next to Duy Tan University, was built in 2010.
(A) who (B) which (C) what (D) where
13. They met to discuss the suggestion; _______, they failed to come to an agreement.
(A) however (B) therefore (C) so (D) for
14. I bumped into one of my friends ___________I visited Hue.
(A) while (B) during (C) for (D) because
15. Doctors has decided to transfer patients ______ C hospital.
(A) at (B) by (C) to (D) of

16. All his novels are set in Italy________ the exception of his last.
(A) at (B) with (C) to (D) of

17. Anyone ___________ signed up for the course today will get a 5% discount.

(A) who (B) what (C) whom (D) which

18. He had an accident as a result _________ his carelessness.
(A) as (B) about (C) beyond (D) of
19. All students are requested to register for the course ________ advance at the English
center’s website.
(A) at (B) to (C) in (D) near
20. Mr Hung applied to the enterprise ______ his friend had previously worked .
(A) which (B) when (C) of which (D) where
21. All household objects, such as matches, scissors and knives should be kept
__________ reach of small children.
(A) out of (B) away with (C) up until (D) without
22. Several students don’t know _____________ to deal with this problem.
 (A) the way how (B) how (C) where (D) that
23. Candidates can turn in their application form_________by email or by fax
(A) also (B) nor (C) or (D) either
24. Because his colleague is absent, Fred Sumner will be giving the speech in place
___________him tomorrow.

(A) to (B) from (C) of (D) on

Questions 25-27 refer to the following report

Viet Nam Airlines

________________snow, our flight is put off until tomorrow

25. (A) as to (B) due (C) owing to (D) in place of

The information about the next flight will be informed later. Passengers please gather at the
lounge and check before leaving.

_____________you encounter any problems, you can leave right now.

26. (A) despite (B) as (C) so (D) unless

We are sorry for this________________.

27. (A) conveniently (B) convenience (C) inconvenience (D) inconvenient

Questions 28-30 refer to the following email
SEAN AGENCY
Any of our designs can ____________ your specific needs and tastes.
28 (A) meet (B) provided (C) specialized (D) popular
Sean offers a___________ of highly customizable option which are unmatched in the
furniture industry today.
29 (A) various (B) range (C) varied (D) vary
Our mission is to provide you with choice: design, size, materials, finish and delivery
method. We can provide such____________ because each piece individually handcrafted
on a made-to-order basis.
30 (A) creativity (B) punctuality (C) flexibility (D) productivity

Questions 31-33 refer to the following letter

To staff:
The food and drug administration invites you to attend a public meeting concerning
modernization of the agency’s food manufacturing practice regulations for food meant for
human consumption.
The food industry has undergone________ changes, and the agency believes that it
31 (A) considerate (B) radical (C) consideration (D) recently
is now time to revisit these regulations to determine whether they are
ensuring____________ food supply.
32 (A) safe (B) preventive (C) continuous (D) prevailing
To the end, the FDA has recently announced three public meetings in the Federal
Register. The meeting___________ at the FDA headquarters from 10a.m to 11a.m.
33 (A) were held (B) have been held (C) to hold (D) will be organized

PART 3: READING COMPREHENSION

Questions 34-36 refer to the following fax

Fax
To: Peter Cooke, Headly Electronics
From: Darren Simpson, Customs and Excise Bureau
Re: Shipment
Date: April 2nd
A shipment of 48 refrigerators has now been cleared for collection by the Dover Port
Authority Customs and Excise Bureau. This shipment arrived on March 27m. An import
tariff of £13 is payable on each item in the shipment. At £13 x 48 that comes to a total
of £634. This is payable before the shipment will be released for collection. Payment
should be made to Westman Bank, account #223003, account holder: Custom and
Excise. Please fax us once payment has been made.

34. What is the purpose of this fax?

A. To inform Peter Cooke that his shipment is ready for collection
B. To inform Peter Cooke that his shipment has been rejected
C. To inform Darren Simpson that he should pay a fee
D. To inform Darren Simpson of the cost of refrigerator
35. Who is Darren Simpson?
A. An official at the Customs and Excise Bureau
B. An importer of electrical appliances
C. A trader
D. A banker
36. What should Peter Cooke send after paying the import tariff?
A. A letter
B. £634
C. A fax
D. An email

Questions 37-39 refer to the following notice

 NOTICE: To all patrons of the Blue Wave Fitness Center.
The management would like members to note that the Blue Wave Fitness Center is
not liable for any items left in the coin lockers. Should you lose anything from the
locker, we regret that we will be unable to assist you in any way. Therefore, it is
important that you make certain that your locker is kept locked while you are using
our facilities. Also for security reasons, we do not keep a record of members'
locker combination codes, so it is vital that you remember the combination you
choose.

37. Where would this notice be posted?

A. In a changing room
B. At a railway station
C. In a restroom
D. In an office
38. What do members need to open their lockers?
A. A key
B. Coins
C. A series of numbers
D. Nothing
39. Why do you think this notice was posted?
A. The Blue Wave has suffered thefts recently.
B. The Blue Wave changed its management.
C. The Blue Wave has bought new lockers.
D. The Blue Wave is looking for new members.

Questions 40-42 refer to the following message

Justin,
Vera called to let you know that she has finished the files and has sent them by
courier. You should be getting them this afternoon. She said to call her as soon
as you get back from lunch. She wants to discuss some of the details about the
plans before tomorrow’s meeting. She said she is sorry for keeping them so
long, but it has been really busy over at her branch, and she had to wait for Sam
to get back from his business trip.
Susan

40. What was Justin doing when Vera called?

A. Attending a meeting
B. Talking on another line
C. Having lunch
D. Resting at home
41. What is Vera sending to Justin?
A. A document
B. Some files
C. Lunch
D. A phone call
42. Why didn’t Vera send the files earlier?
A. She forgot about them
B. She was on a business trip
C. She did not want to
D. She has been busy

Questions 43- 45 refer to the following email

To: satty98Bhatmail.net

From: bcyo99Blions.co.sp

Subject: Recordings

Hi Samantha.

This is just a quick email to let you know that we have found enough voice actors to
make the recording for the radio advertisement. The Heartful Acting Agency is
providing us with three children who will work with the man and the woman you had
already found. They are charging $50 an hour per child, so let's try to get it done as
quickly as we can to keep costs down. I have given the agency the scripts.

See you at the studio,

Brian

43. Why did Brian send this email?

A. To ask Samantha to find more actors
B. To let Samantha know they have enough actors
C. To tell Samantha about a meeting
D. To complain to Samantha
44. How many voices will be used in the advertisement?
A. Two
B. Three
C. Four
D. Five
45. Why does Brian want to finish the recording quickly
A. He hates recording.
B. He wants to save money.
C. He has another appointment afterwards.
D. He is impatient
Questions 46-50 refer to the letter and reply

Dear Mom,
How are you? How is Michael? I hope that he has stopped sneezing and
coughing.
I am doing really great. I am really enjoying my tour of the museums of Europe.
I have been to the Louvre in Paris. It was really exciting seeing the real
Mona Lisa, but I was disappointed because it was so small. Right
now I am in Spain. I have visited Madrid, and now I am in Barcelona. There are
so many museums to visit that I don't know where to begin!
The admission fees are much more expensive than I expected, so I can't see
everything that I wanted to see. Some days I have to choose between having
lunch or going to a museum! However, the museums in Spain are not as
expensive as the museums in France. I want to go to Italy next. I hear that
Florence has the best art of any city in Europe.
Next time I will call you —if I have money. (Maybe Sunday June 201h at 6
p.m.?)
With love,
Sally
46. Why does the writer want to go to Italy?
A. It is cheaper than France.
B. Her mother is in Italy.
C. She went to France.
D. Italy is the best country for art.
47. What was probably wrong with Michael?
A. We do not know.
B. He doesn’t like museums.
C. He had a cold.
D. He had a bad reaction to some food
48. How will the writer next contact her mother?
A. She will send an email.
B. She will telephone her.
C. She will send a postcard.
D. She will not contact her again.
49. Where did Sally’s mother first meet Sally’s father?
A. Madrid
B. Barcelona
C. Paris
D. Florence
50. What will Sally’s mom send her?
A. A telephone
B. A telephone card
C. Some money
D. Some seafood
Questions 51-55 refer to the emails
51. What was the first email written?
(A) to request information about a school program
(B) to describe the details of a charitable dinner
(C) to extend an invitation to a faculty event
(D) to thanks someone for an official invitation
52. What is suggested about Mr. Vargas?
(A) he often gives lectures to professors
(B) he works at the Auburn campus
(C) he is a close friend of Mr. Risi
(D) he is one of the event organizers
53. What does Mr. Vargas expect Mr. Risi to do?
(A) indicate whether he will attend the event
(B) confirm the number of guests
(C) be one of the speakers at the dinner
(D) lead a carpool
54. What does Mr. Risi communicate to Mr. Vargas?
(A) notification that the Grand Hall can be reserved for private functions
(B) congratulations on winning an important contract
(C) notification that he will be attending with one additional guest
(D) congratulations on last year’s event
55. What aspect of last year’s faculty institute does Ms. Risi NOT mention in his email?

(A) appreciation of Mr. Vargas’s invitation

(B) ways of encouraging learning activities using the Internet

(C) methods of receiving feedback from students

(D) how to promote a supportive learning environment

Questions 56-60 refer to the letter and form

14 Green Lane
Hartley
Wessex
WE2 7HE
March 3rd, 2005
The Manager
Audios Etc.
Head Office London
Dear Sirs,
I recently bought a programmable CD player at the Hartley branch of Audios
Etc. Your company was recommended to me by several of my acquaintances.
Therefore, although it was the first time I had visited one of your stores, I was
sure you were a trustworthy company.
When the CD player was delivered to my house, I found that the player was the
wrong color. I asked for black; however, the player that was delivered was red. I
telephoned the Hartley branch, and a very friendly clerk arranged for it to be
changed. This time the programming function did not work. Again, the store
changed it. Yet again there was a problem. There was a big scratch on the
paintwork. I had been led to believe that Audios Etc. was a reliable company.
This experience has proven the opposite to be true. I would therefore like to
formally register my dissatisfaction and demand a refund. Please find enclosed a
completed customer complaint form.
Yours faithfully,
Matt Greer
 Audios Etc Customer Complaint Form
Product Name Sanshi Programmable CD Player
Serial Number 21002330A1
Problem 1. Wrong color, 2. Programming
functions not working, 3. product
surface damaged: large scratch
Date of Purchase February 15,h, 2005
Action Desired Full refund of cost of CD player
Customer Details Matt Greer, 14 Green Lane, Hartley
WE2 7HE, Tel: 820-8839

56. Why did Matt Greer write this letter?

A. To thank the store for good service
B. To explain Audio Etc.’s service policy
C. To order a CD player
D. To complain and ask for his money back
57. Who is Matt Greer?
A. The manager of Audios Etc.
B. A customer of Audios Etc.
C. A salesman at Audios Etc.
D. A deliver person for Audios Etc.
58. Which of the following problems is NOT mentioned?
A. There was a scratch.
B. The cover was broken.
C. The color was wrong.
D. The programming function was broken.
59. Why did Matt Greer use Audios Etc?
A. They offered him a good job.
B. They have good prices.
C. They were recommended to him.
D. He recommended them
60. What does Matt Greer request?
A. Another player
B. Price reduce
C. Refund
D. Another color
Đề thi không được sử dụng tài liệu, cán bộ coi thi không giải thích gì thêm)

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