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Test of Chapter 7
1. What is manager’s controlling task in management?
A. Monitoring, regulating, and correcting work performance in an organization. B. Establishing objectives, making strategy, allocating resources in an organization. C. Designing organizational structure, managing resource management in an organization. D. Establishing vision for employees, directing, inspiring, and motivating subordinates in an organization. A 2. Managers control well resources of an organization will help them …… A. respond to opportunities and threats from external environment. B. identify social responsibilities of the organization. C. build up core values and strong corporate culture of the organization. D. develop managerial skills and roles to the organization. A 3. Controlling not only improves work performance but also …….. A. attains competitive advantages of the organization. B. develops organizational structure system. C. improves subordinates’ competency. D. motivates employees and develop managers’ skills. A 4. To evaluate work performance of an organization, managers need to ……. A. establish standards of performance or targets. B. make planning before controlling. C. design organizational structure for controlling. D. direct employees before controlling. A 5. Compare the real result with the intended result in controlling to find out …….. A. deviations of performance B. targets of an organization C. standards of performance D. differentiation of performance A 6. Managers should take corrective action, if performance standards …………… A. are established too high, so expected results can’t be performed. B. are not established exactly, so expected results can’t be performed. C. are established too low, so expected results can’t be performed. D. can’t be performed by subordinates. A 7. Financial Measures of Performance is a type of ………………control A. feedback B. concurrent C. feed-forward D. behavior A 8. Control by system of rules and standard operating procedures to regulate the behavior of individuals is a ……………….control A. Bureaucratic B. direct supervision C. MBO D. Clan A 9. MBO is a kind of control that it is negotiated by A. levels of management B. top managers C. middle managers D. first-line managers A 10. Sharing traditions, values, belief to guide employee’s behaviors is called …….. A. clan control B. output control C. behavior control D. forward control A