0% found this document useful (0 votes)
312 views

Chartek Quality Control Manual (Rev9) 2023-07-07

Uploaded by

syedhussnain11
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
0% found this document useful (0 votes)
312 views

Chartek Quality Control Manual (Rev9) 2023-07-07

Uploaded by

syedhussnain11
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 36

Chartek Quality Control Manual – Rev 9 – 07/07/2023

Chartek
Quality Control Manual

Page 1 of 36

All products supplied and technical advice or recommendations given are subject to our standard conditions of sale.
Registered Address: The AkzoNobel Building, Wexham Road, Slough, SL2 5DS. Registered No: 63604.
Chartek Quality Control Manual – Rev 9 – 07/07/2023

Table of Contents

1. Introduction ...................................................................................................................................................3
2. Roles & Responsibilities ...............................................................................................................................4
2.1. Project Manager......................................................................................................................................4
2.2 Site Quality Control (QC) Coordinator ....................................................................................................4
2.3 Site Quality Control (QC) Inspector ........................................................................................................5
2.4 Site Supervisor........................................................................................................................................5
2.5 Application Team ....................................................................................................................................6
3. Quality Management System (Record Keeping) ..........................................................................................6
4. Operating Procedures ..................................................................................................................................6
4.1 Scope of Work ........................................................................................................................................7
4.2 Application Procedure – Sample Area Preparation ................................................................................7
4.3 Work Start-up ..........................................................................................................................................7
4.4 Environmental Conditions .......................................................................................................................8
4.5 Pin Installation.........................................................................................................................................8
4.6 Substrate Preparation .............................................................................................................................8
4.7 Priming Procedure ..................................................................................................................................9
4.8 Meshing ..................................................................................................................................................9
4.10 Storage Conditions .................................................................................................................................9
4.11 Hot Twin Feed Airless Spray Application ...............................................................................................9
4.12 Single Leg Airless Spray and Hand Application .................................................................................. 10
4.13 Coating Thickness ............................................................................................................................... 10
4.14 Surface Finish ...................................................................................................................................... 11
4.15 Final Inspection .................................................................................................................................... 11
4.16 Repair Procedure ................................................................................................................................. 12
5. Inspection Equipment Requirements ........................................................................................................ 12
5.1 Wet Film Thickness (WFT) – Bridge Gauge ........................................................................................ 12
5.2 Dry Film Thickness (DFT) – Mechanical Depth Micrometer ................................................................ 12
5.3 Dry Film Thickness (DFT) – Electromagnetic Thickness Gauge ......................................................... 12
5.4 Substrate Temperature - Surface Thermometer ................................................................................. 13
5.5 Ambient Conditions – Sling Psychrometer, Hygrometer, Air Thermometer & Digital Devices ............ 13
5.6 Chartek Temperature – Digital Thermometer/Bi-metal Thermometer ................................................. 13
6. Technical Service Audits ........................................................................................................................... 13
Appendix A – Example Area Quality Control Report ........................................................................................... 15
Appendix B – Example Equipment Quality Control Report ................................................................................. 16
Appendix C – Example Daily Log ........................................................................................................................ 17
Appendix D – Completion of the Technical Service Audit Report ....................................................................... 18
Appendix E – Technical Service Audit Report (TSAR) ........................................................................................ 22
Appendix F – Completion of the Technical Service Non-Conformance Report .................................................. 26
Appendix G – Technical Service Non-Conformance Report (TSNR) .................................................................. 28
Appendix H – Description and Examples of Discrepancies ................................................................................ 29
Appendix I – Inspection Test Plan (ITP) .............................................................................................................. 31

Page 2 of 36

All products supplied and technical advice or recommendations given are subject to our standard conditions of sale.
Registered Address: The AkzoNobel Building, Wexham Road, Slough, SL2 5DS. Registered No: 63604.
Chartek Quality Control Manual – Rev 9 – 07/07/2023

1. Introduction

This Quality Control (QC) Manual describes the quality control activities required by AkzoNobel for the
application of Chartek passive fire protection (PFP) coatings and may be used by applicators as a guideline on
which to base their own quality control procedure.

The manual also includes recommendations and mandatory roles for site organisation with descriptions of
relevant key roles and responsibilities. The personnel described are appointed and employed by the Client or
his appointed sub-contractor and not AkzoNobel. These are intended as guidelines and are based on our
experience of successful project organisation. Actual site organisation must be defined by those parties with
contractual project authority and responsibilities.

Both fire protection performance and pre-fire durability critically depend on the correct application of the PFP
system. The scope of the Quality Control Manual is to define the minimum activities required to verify that the
work is carried out in accordance with the Chartek Application Manual, which should be referred to for full
application instructions.

When required contractually, parts or all of the Quality Control Manual can be considered an integral part of the
project documentation.

This manual is verified by AkzoNobel’s Worldwide Technical leadership team in the Tender department, and
the contents are to be considered effective from the revision date.

The registration of the verification and approval of every edition of this manual and the original document are
held in the archives of the office at Felling, which has the responsibility of conserving the document in its
approved state and of distributing copies that conform to the last deposited revision. The previous editions are
also held in the archives, separately, and conserved for possible consultation.

The original language of the manual is English. In the event of discordance with official translations, the
translated version must reference the English edition, which is the prime document.

This manual is available to customers and applicators on a non-controlled basis with the aim of providing
consistent information to all parties involved in the quality control aspects of Chartek PFP systems.

Unauthorised changes or reproduction of the manual are forbidden.

NOTE: AkzoNobel Technical Service Representatives (TSRs) are not Project Inspectors. They do not
sign off contractors’, owners’ or fabricators’ quality control documentation or any other project
documentation. They only complete the TSAR and TSNR forms.

Page 3 of 36

All products supplied and technical advice or recommendations given are subject to our standard conditions of sale.
Registered Address: The AkzoNobel Building, Wexham Road, Slough, SL2 5DS. Registered No: 63604.
Chartek Quality Control Manual – Rev 9 – 07/07/2023

Table 1: Document Revisions

Rev Date Revision Notes

0 26/07/2001 First Edition of Chartek Quality Control Manual by International Paint Ltd.

1 01/12/2004 First revision

2 04/02/2005 Second revision

3 30/01/2006 Third revision

4 08/09/2006 Fourth revision

5 24/04/2012 Fifth revision

6 15/02/2013 Clarification of bubbling in relation to primer and disbondment failure

7 05/02/2019 Document overhaul & formatting update

8 11/03/2019 Miscellaneous changes

9 07/07/2023 Miscellaneous changes

2. Roles & Responsibilities

2.1. Project Manager

The Project Manager is responsible for ensuring the completion of all work in conformance with contractual
requirements. The Project Manager should be in possession of and fully acquainted with both the relevant
Chartek Application Manual and the present Quality Control Manual. The Project Manager should have the
authority necessary to guarantee the safe and correct management of the site and productive processes.

2.2 Site Quality Control (QC) Coordinator

The Site QC Coordinator role is mandatory for all application companies operating under a Qualified Applicator
Agreement and is responsible for organising the practical work operations including daily planning, materials
supply, storage, individual’s certification and checking on progress. The QC Coordinator has direct
responsibility for the quality of the work carried out and is responsible for implementing on a daily basis all the
QC checks described in this manual and the project QC plan.

Applicator Training School certificate and the relevant Chartek Application Manual should be in the Site QC
Coordinator’s possession at the work site.

The Site QC Coordinator is also responsible for the accurate completion and final sign-off of all required QC
forms and reports. Individual qualifications for application personnel are up to date and company agreements
are in place.

Page 4 of 36

All products supplied and technical advice or recommendations given are subject to our standard conditions of sale.
Registered Address: The AkzoNobel Building, Wexham Road, Slough, SL2 5DS. Registered No: 63604.
Chartek Quality Control Manual – Rev 9 – 07/07/2023

Additional responsibilities include ensuring AkzoNobel technical service audit requirements are completed,
documented and available for consultation. This is particularly important regarding corrective actions agreed by
the contractual parties on non-conformances.

A Site QC Coordinator shall provide evidence of qualification and demonstrate continuse professional
development in the coordination of coatings over a minimum of two (2) years. They shall have completed and
passed the Chartek quality coordinator training and preferably hold a vocational qualification from one of the
major training providers such as AMPP, ICORR or FROSIO.

2.3 Site Quality Control (QC) Inspector

The Site QC Inspector is responsible for ensuring contractors’ adherence to the industry standards and project
specific requirements are followed. While performing application monitoring, informal and formal surveillances
and Inspection of coating activities.

The Site QC Inspector must have successfully completed a Chartek Training School and be in possession of
both the Training School certificate for Inspection and hold the relevant pre-qualification certification in their
possession at the work site.

The Site QC Inspector will work only as a third party and be independent from the application company and
should have the necessary expertise to correctly evaluate the quality of the work. They shall be responsible for
bringing any non-conformances to the immediate attention of the QC Coordinator and client.

A Site QC Inspector shall provide evidence of qualification and continues professional development in the
coordination of coatings over a minimum of five (5) years. They shall have completed and passed the Chartek
quality control Inspector training and preferably hold a senior vocational qualification from one of the major
training providers such as AMPP, ICORR or FROSIO.

NOTE: Depending on the size of the project, one individual may hold more than one of the positions outlined
above, with the exception of the Site QC Inspector.

2.4 Site Supervisor

The Site Supervisor’s responsibilities are to carry out the daily supervision of work teams with the aim of
achieving conformance of the application to the Chartek application manual. They should be able to organise
each member of the team with respect to each individuals expertise.

A supervisor shall provide evidence of their qualification and continues development in the application of
passive fire protection and be considered as competent. Competency is considered to be an auditable trail over
a five (5) year period of working within the coating industry.

Page 5 of 36

All products supplied and technical advice or recommendations given are subject to our standard conditions of sale.
Registered Address: The AkzoNobel Building, Wexham Road, Slough, SL2 5DS. Registered No: 63604.
Chartek Quality Control Manual – Rev 9 – 07/07/2023

2.5 Application Team

Chartek application companies shall provide experience and skilled labour who have been trained and certified
by AkzoNobel in the application of Chartek.

Any workers not in possession of a Chartek Training School certificate that are working on auxiliary tasks such
as masking, sheeting or in support functions such as transport of material etc shall be trained by their
employing company in the task required of them.

3. Quality Management System (Record Keeping)

Chartek is a safety functional coating and is a part of a facilities safety critical operations, therefore, during the
application of Chartek a robust quality management system shall be in place. The Chartek applicator shall
submit method statement (work packs) or documentation packages incorporating quality plans (ITP) covering
all aspects of the application. The quality management work pack shall be reviewed and approved before the
commencement of work by all contracting parties. For small projects such as brownfield modification and fabric
maintenance situations a quality work pack may not be necessary, however, the application company should
gain written approval from the project quality department that a work pack is not required. All written approval
records should be retained and form part of the final project record package.

A decision not to have a quality work pack does not remove the requirement to document and record the
application activities that confirm compliance with relevant Chartek application manual.
In all instances the below points are seen as a minimum quality recorded requirement and a mandatory
requirement for all Chartek applications.

1. “Area Quality Control Report” in which details of the work carried out in a given area are recorded in
relation to each step completed and accepted. These reports are typically signed daily.
2. Daily application logs are to record personnel details, weather conditions, material consumption,
surface areas completed and equipment details. Examples of each of the types of reports are shown
in the appendices. These examples are provided as guides only and Contractors may choose to
adapt them to each specific contract. Documented quality records are a requirement of the
AkzoNobel’s Technical Service Audit Programme.

4. Operating Procedures
A pre-job conference is recommended before commencement of any Chartek application, with all parties being
in attendance. The conference should be used for any ambiguous statements or communications to be clarified
as well as to highlight and confirm any project specific requirements. Contracting parties should agree their
respective role and responsibilities and a clear understanding of reporting frequencies and relevant signatories.

Page 6 of 36

All products supplied and technical advice or recommendations given are subject to our standard conditions of sale.
Registered Address: The AkzoNobel Building, Wexham Road, Slough, SL2 5DS. Registered No: 63604.
Chartek Quality Control Manual – Rev 9 – 07/07/2023

The conference should be minuted and each party sent a transmittal of the conference output.

4.1 Scope of Work

An important part of Chartek application consists of,but is not limited to: substrate inspection; surface
preparation (normally by abrasive blast cleaning); priming with an approved paint product; installation of mesh
reinforcement (HK-1, HK-2 or galvanised wire mesh); masking where necessary; spraying, trowelling and
rolling of Chartek; topcoating if required and de-masking.

There are two main methods of spray application. For all medium to large scale jobs (i.e. greater than 1,000 m2
or 10,000 ft2 surface area) the recommended process is spraying Chartek with solventless, plural component
airless equipment. For smaller applications, pre-mix solvented application with modified single leg airless spray
equipment may be used. In all cases, the equipment must be suitable for Chartek application.

The preferred process for application of Chartek is by plural component, airless spray equipment.

4.2 Application Procedure – Sample Area Preparation

Prior to the start-up of actual production work, an approved application procedure sample or a sample area will
be coated with Chartek in accordance with the project specifications. This sample should be representative of
all the steps to be carried out throughout the project from substrate inspection to the finished protected article.

The sample or sample area will then be approved and signed off by the owner’s representative, applicator’s
representative, fabricator’s representative, AkzoNobel Technical Service Representative (TSR) and any other
party as required by the contract for the quality of surface finish and conformance with the relevant procedures
and specifications.

It should be noted that a sample area may differ from that of a reference area in that a reference area is
typically used to evaluate the durability long after the project has been completed.

A sample area shall be used to record and witness the approved application / installation methods to gain
acceptance from all parties of the quality standard required. This is primarily based upon a visual inspection
and referred back to should any ambiguity arise throughout the project. These samples shall not be used for
long term durability evaluation.

4.3 Work Start-up

The Project Manager and QC Coordinator will obtain a release document from the owner’s representative for a
given area of the structure to start work on.

Page 7 of 36

All products supplied and technical advice or recommendations given are subject to our standard conditions of sale.
Registered Address: The AkzoNobel Building, Wexham Road, Slough, SL2 5DS. Registered No: 63604.
Chartek Quality Control Manual – Rev 9 – 07/07/2023

4.4 Environmental Conditions

Environmental conditions are very important for every aspect of Chartek application. Since Chartek is an
epoxy-based material, strict adherence to environmental parameters is required to obtain optimum performance
and application conditions.

Environmental conditions for blasting and priming must be in accordance with the primer manufacturer’s written
instructions. Environmental conditions for Chartek application are outlined in the respective sections of the
Application Manuals for each process. As conditions can vary considerably over time, they should be recorded
at least every 2 hours. When conditions are close to limits, or weather conditions change, they should be
recorded more frequently (e.g. every hour). An example daily environmental conditions record form is provided
in the appendix.

4.5 Pin Installation

When applicable (for example for NORSOK-referenced projects), pin installation shall be carried out in
accordance with the procedure described in the Chartek Application Manual.

A 20-pin bend test shall be carried out and documented daily before production begins. The 20 pins shall be
bent from 90º to 45º and back with respect to the surface plane. If more than one pin fails, the test will be
considered a failure and another 20 pins shall be welded using different machine settings and tested. If the
second test fails, advice should be sought. Pins that have not failed in the test do not have to be removed.
Once a successful test has been carried out and documented, production pinning can begin. If the welding
equipment is modified during the day an additional test may be required to verify that the settings are still valid.

4.6 Substrate Preparation

Substrate preparation shall be carried out in accordance with the procedures described in the Chartek
Application Manual. The cleaning grade (for example, Sa 2 ½ according to ISO 8501-1) and blast profile shall
be documented and accepted prior to priming.

If the Chartek applicator does not actually perform the blasting and priming, the applicator is responsible for
verifying the conformance of surface preparation and primer with the Chartek Application Manual requirements
by means of either suitable QC documentation or first-hand testing and inspection.

Page 8 of 36

All products supplied and technical advice or recommendations given are subject to our standard conditions of sale.
Registered Address: The AkzoNobel Building, Wexham Road, Slough, SL2 5DS. Registered No: 63604.
Chartek Quality Control Manual – Rev 9 – 07/07/2023

4.7 Priming Procedure

Priming of the substrate shall be carried out in accordance with the procedures described in the relevant
Chartek Application Manual. Only primers on the Chartek Qualified Primer Systems document may be used,
unless written authorisation from AkzoNobel is obtained for another primer system. Documentation for the
primer system shall consist of primer name, type and applied thickness on a daily basis.

4.8 Meshing

Mesh reinforcement shall be installed in accordance with the procedures described in the relevant Chartek
Application Manual.

Documentation shall include the mesh type, e.g. HK-1, HK-2 or galvanised wire mesh. In the case of
galvanised and stainless steel wire mesh, the size, attachment means and stand-off (where applicable) shall be
documented.

4.9 Masking

Any surfaces or equipment in the spraying area that may be subjected to over-spray or contamination from
other installation activities shall be suitably protected.

4.10 Storage Conditions

Chartek storage conditions are outlined in the relevant Chartek Application Manual, which contains instructions
for long-term storage, and pre-application requirements. The storage requirements are specific to each
individual Chartek product and therefore the relevant data sheet and application manual guidance and
instructions shall be followed. It should be noted that Chartek stored outside of those requirement may
invalidate the warrantee or guarantees..

Daily temperature recordings shall be documented for each applicable storage site and should include both
ambient and actual core sample temperatures.

4.11 Hot Twin Feed Airless Spray Application

Solventless application shall be carried out in accordance with the procedures outlined in the relevant Chartek
Application Manual.

Application records and daily coating reports shall include but not be limited to: environmental conditions three
(3) times per shift; the equipment manufacture, model and any unique equipment identification numbers;
Chartek temperature in the storage tanks heater temperatures; line temperature; gun exit temperature; spray

Page 9 of 36

All products supplied and technical advice or recommendations given are subject to our standard conditions of sale.
Registered Address: The AkzoNobel Building, Wexham Road, Slough, SL2 5DS. Registered No: 63604.
Chartek Quality Control Manual – Rev 9 – 07/07/2023

pressures for each component; coating thickness; location of area at time of application; Chartek batch
numbers.

The equipment settings and material temperatures should be recorded three (3) times daily to verify
compliance with the relevant Chartek application manual requirements.

Chartek batch number shall be used as a functional quality check confirming ratio compliance during the
application.

All recorded equipment settings and components (A&B) batch records shall be appended to the daily coating
report to maintain a auditable record of the application.

Reference should be made to the ratio parameters included in the relevant Chartek Application Manual. In
addition to the ratio checks requirements, constant checking of the displacement pump pressure gauges and
the colour of the mixed Chartek should be carried out by the sprayer and machine operator respectively. Ratio
checks should be made at the commencement of each work shift or more frequently as demanded by the
project application schedule.

4.12 Single Leg Airless Spray and Hand Application

Solvented application shall be carried out in accordance with the procedures outlined in the Chartek Application
Manual.

The mixing of Chartek before introduction to the pump shall be with a Chartek Mixer.

Quality control and application records are the same for application with or without solvent, see section 4.11.

4.13 Coating Thickness

The correct measurement of the Chartek thickness is critical to guaranteeing conformance with the project
specification, and the following criteria should be strictly adhered to.

A. Method for measuring wet Chartek thickness

The recommended method of measuring wet thickness is to use a pre-cut bridge gauge having a width of
approximately 60 mm (2.4 in), typically made from a paint scrapper. Notch or pin gauges are not acceptable
because they limit the measurement to one point. The gauge should just touch the Chartek surface. We
strongly recommend the continuous use of the bridge gauge by all members of the application team from the
sprayer to the troweller to the roller. In this way you can be assured of reaching the design thickness over the
whole surface.

Page 10 of 36

All products supplied and technical advice or recommendations given are subject to our standard conditions of sale.
Registered Address: The AkzoNobel Building, Wexham Road, Slough, SL2 5DS. Registered No: 63604.
Chartek Quality Control Manual – Rev 9 – 07/07/2023

B. Method of measuring dry Chartek thickness

Dry thickness can be measured by either of the following methods:


• using an electromagnetic thickness gauge (care must be taken to correctly calibrate the gauge
immediately before taking any readings) – this method cannot be used if the Chartek is reinforced with
wire mesh or within 25mm (1 in) distance of the Charlok edge.
• drilling a small hole approximately 2 mm in diameter and checking the Chartek thickness with a depth
gauge (care must be taken not to damage the substrate and to refill the holes with Chartek as soon as
possible)

NOTE: Approval Authorities generally require that the specified PFP thickness is to be the minimum
application thickness. It is recognized, however, that the applied Chartek layer will never be perfectly even and
that areas of lower than design thickness (“valleys”) are generally compensated by areas of higher than design
thickness (“peaks”). The minimum and maximum DFT limits depend on the design DFT and fire scenario, and
are specified in the relevant Chartek Application Manual.

Thickness readings should be accurately recorded.

4.14 Surface Finish

The quality of surface finish should be agreed by all the parties involved before project start-up. Surface finish
throughout the project is rated as acceptable or unacceptable as compared to the sample reference.

Although surface finish may not hinder the fire performance of Chartek, it leaves a lasting impression of the
quality of both material and applicator. The highest quality goes into Chartek from manufacturing to application
in accordance with ISO 9000 standards. Therefore, reasonable care should be taken to achieve the highest
standard possible and due consideration given to specific requirements stated in project documentation.

4.15 Final Inspection

After all QC documentation is submitted, final inspection will be carried out by the owner’s representative,
applicator’s representative, fabricator’s representative and any other party as required by the contract.

A 100% visual inspection should be performed to ensure there are no application errors, included but not
limited to, improper curing, exposed mesh, film closed and uniform with no sagging or slumping, de-bonding at
terminations or primer failure / product disbondment non-sealed terminations, terminations chamfered, voids in
internal angles, and presence of pinholes.

Physical inspection consists of measurement of dry film thickness of the Chartek system.

Page 11 of 36

All products supplied and technical advice or recommendations given are subject to our standard conditions of sale.
Registered Address: The AkzoNobel Building, Wexham Road, Slough, SL2 5DS. Registered No: 63604.
Chartek Quality Control Manual – Rev 9 – 07/07/2023

4.16 Repair Procedure

Repair procedures are described in the relevant Chartek Application Manual. The same tests and inspections
described above apply equally to repair applications. For unusual repair situations contact AkzoNobel
Technical Service for written instructions.

5. Inspection Equipment Requirements

5.1 Wet Film Thickness (WFT) – Bridge Gauge

A bridge gauge is used to check wet Chartek thickness during application. It is easily made by cutting a 60 mm
(2.4 in) wide piece of metal to the desired thickness and continually sticking it into the Chartek while wet. The
gauge should be used by all members of the application team (sprayer, troweller and roller).

Bridge Gauge Illustration

5.2 Dry Film Thickness (DFT) – Mechanical Depth Micrometer

A commercially available mechanical depth micrometer may be used to inspect cured Chartek for thickness
measurements after drilling suitable holes to the substrate. It is recommended that a gauge with a narrow
barrel is utilised with a range from 0 to 100 mm (0 to 4 in).

5.3 Dry Film Thickness (DFT) – Electromagnetic Thickness Gauge

There are many commercially available electronic gauges that can measure the thickness of dry coatings on
steel substrates. They can be used to measure (separately) both the primer and Chartek dry film thickness
(DFT), but not if metal mesh is used as the reinforcement system (as this will give erroneous readings with the
electro-magnetic type gauge). The calibration shall be as per the gauge manufactures recommendation.

Page 12 of 36

All products supplied and technical advice or recommendations given are subject to our standard conditions of sale.
Registered Address: The AkzoNobel Building, Wexham Road, Slough, SL2 5DS. Registered No: 63604.
Chartek Quality Control Manual – Rev 9 – 07/07/2023

5.4 Substrate Temperature - Surface Thermometer

A thermometer should be used to measure the surface temperature of the substrate immediately before
Chartek is applied. It should be calibrated to the manufacturer’s specification and should have a range of 0 to
100ºC (0 to 212°F).

5.5 Ambient Conditions – Sling Psychrometer, Hygrometer, Air Thermometer & Digital Devices

Environmental parameters are described in the Chartek Application Manual but, as a general rule, the air
temperature should always be above 10ºC (50°F), relative humidity should be less than 85% and the substrate
temperature should be at least 3ºC above the dew point temperature during application and for a period of 2
hours after application.

5.6 Chartek Temperature – Digital Thermometer/Bi-metal Thermometer

These thermometers are used to record Chartek temperatures during storage and application. They should be
calibrated to the manufacturer’s specification. Recommended Chartek temperatures are detailed in the
relevant Chartek Application Manual.

6. Technical Service Audits

In addition to the forms and records produced by the qualified applicator, copies of the Technical Service Audit
Report (TSAR) and Technical Service Non-Conformance Report (TSNR) (if raised) shall also be maintained.
These reports will be supplied by an AkzoNobel Technical Service Representative (TSR) who is qualified to
carry out Chartek audits.

The TSR and the applicator’s QA/QC representative will sign each report generated. Copies of reports will be
distributed by the TSR to the applicator’s QA/QC representative on site and the owner’s representative at the
end of each TSR visit. Additional copies will be distributed to respective agencies as required by the project
specifications.

The maintenance of these records is important in that a history of audits is documented for each project.
Follow-up audits may require reference to verify that requested remedial action has been successfully
completed, or situations may arise where past audit history requires review.

NOTE: TSRs are not Project Inspectors. They do not sign off contractors’, owners’ or fabricators’
quality control documentation or any other project documentation. They only complete the TSAR and
TSNR forms.

A TSR will record what has been done well, and will record any areas for improvement.

Page 13 of 36

All products supplied and technical advice or recommendations given are subject to our standard conditions of sale.
Registered Address: The AkzoNobel Building, Wexham Road, Slough, SL2 5DS. Registered No: 63604.
Chartek Quality Control Manual – Rev 9 – 07/07/2023

Due to the safety functionality of Chartek, any anomalous installation, that may impair the performance of
Chartek will result in an issued non-conformance.

Non-conformances shall be viewed as a learning opportunity as part of a continuous improvement cycle.

Page 14 of 36

All products supplied and technical advice or recommendations given are subject to our standard conditions of sale.
Registered Address: The AkzoNobel Building, Wexham Road, Slough, SL2 5DS. Registered No: 63604.
Chartek Quality Control Manual – Rev 9 – 07/07/2023

Appendix A – Example Area Quality Control Report

Project: Owner:

Owner’s representative: Applicator’s representative:

Area identification:

Report No: Date: Prepared by:

Operation Date Test Activity Signature Comments


Site Manager/QC
SURFACE PREPARATION
Blast cleaning & primer
Acceptance of surfaces
Masking
Sample area
CHARTEK APPLICATION
1st coat
Mesh installation
(if applicable)
2nd coat
TOP-COAT APPLICATION
1st coat
2nd coat

Notes:

AREA COMPLETE
Applicator: Signature: Name:

Owner: Signature: Name:

Page 15 of 36

All products supplied and technical advice or recommendations given are subject to our standard conditions of sale.
Registered Address: The AkzoNobel Building, Wexham Road, Slough, SL2 5DS. Registered No: 63604.
Chartek Quality Control Manual – Rev 9 – 07/07/2023

Appendix B – Example Equipment Quality Control Report

Project: Owner:

Owner’s representative: Applicator’s representative:

Area identification:

Report No: Date: Prepared by:

PLURAL COMPONENT SYSTEM


Machine type

Hose length

Preloading Chartek temperature Part A: Part B:

Tank temperatures Part A: Part B:

Tank pressures Part A: Part B:

In-line heater temperatures Part A: Part B:

Displacement pump pressures Part A: Part B:


(at cylinder exit)

Line heat

Gun exit temperature

Spray gun Tip size (1/1000”): Fan size (mm):

Notes:

Signature Site Manager – Site QA/QC Manager:

Page 16 of 36

All products supplied and technical advice or recommendations given are subject to our standard conditions of sale.
Registered Address: The AkzoNobel Building, Wexham Road, Slough, SL2 5DS. Registered No: 63604.
Chartek Quality Control Manual – Rev 9 – 07/07/2023

Appendix C – Example Daily Log

Project: Owner:

Owner’s representative: Applicator’s representative:

Area identification:

Report No: Date: Prepared by:

PERSONNEL
Site Manager:
Site QA/QC Manager:
Sprayers / Trowellers:
Owner’s QC Inspector:
ENVIRONMENTAL CONDITIONS (to be recorded every 2 hours minimum)
Time
Ambient temp.
Relative humidity
Dew point
Substrate temp.
MESH INSTALLATION
Mesh installed (type & surface area in m2):
Edge mesh (Charlok) installed (linear metres):
CHARTEK STORAGE TEMPERATURE Part A: Part B:
CHARTEK APPLICATION
Ratio (% in weight) AM Part A: Part B: PM Part A: Part B:
SPRAY EQUIPMENT ID (type & serial number):
ID areas coated
(if different from drawing)
Specified thickness (mm)
Thickness applied to date
Thickness applied today
Surface area coated (m2)
Chartek quantity used (no. of kits) Solvent used
Part A: Part B: Type: Quantity:
CHARTEK BATCH NUMBERS
Part A: Part B:
Notes:

Signature Site Manager – Site QA/QC Manager:

Page 17 of 36

All products supplied and technical advice or recommendations given are subject to our standard conditions of sale.
Registered Address: The AkzoNobel Building, Wexham Road, Slough, SL2 5DS. Registered No: 63604.
Chartek Quality Control Manual – Rev 9 – 07/07/2023

Appendix D – Completion of the Technical Service Audit Report

The Technical Service Audit Report (TSAR) is a site-generated report prepared by an AkzoNobel Technical
Service Representative (TSR) who is qualified to carry out Chartek audits.

It serves one or more of the following purposes:


• To demonstrate that AkzoNobel monitors on an ongoing basis the application of Chartek and, where
appropriate, to meet contractual requirements for such monitoring activity.
• To record specific details regarding Chartek projects.
• To generate a database for non-mandatory procedures and processes.
• To record application details that were found to be in conformance with project and/or AkzoNobel
requirements during the audit by the TSR.
• To identify non-conformances with project and/or AkzoNobel recommended procedures and
requirements.
• To measure the level of quality control utilised by Applicators.

A major responsibility of a TSR is to monitor the application of Chartek. On a visit to an application site, the
TSR will audit procedures/practices used prior to their visit to ensure conformance with project and/or
AkzoNobel recommended procedures and requirements. These steps may include, but are not limited to, core
drilling of previously applied Chartek to check for thickness, the presence of uncured material, contaminated
interfaces between Chartek layers, the required and proper installation of mesh, availability of
inspection/application logs, primer thickness requirements, and evaluation of processes directly linked to
application.

Though most of their time on site will be spent with application personnel, upon arrival the TSR will advise the
Constructor’s/Fabricator’s representative and the Client representative that he is present, how long he expects
to be on site and the purpose of his visit. The TSR will also indicate that they will complete a TSAR and that a
copy will be available for both the Constructor/Fabricator and the Client no later than 5 days after the date of
the TSAR. If either, or both, decline to receive copies, the TSR will so indicate on the report.

Page 18 of 36

All products supplied and technical advice or recommendations given are subject to our standard conditions of sale.
Registered Address: The AkzoNobel Building, Wexham Road, Slough, SL2 5DS. Registered No: 63604.
Chartek Quality Control Manual – Rev 9 – 07/07/2023

Completing the Form

Each of the form fields is described below:

# Title & Description


1 Report Reference – Assigned by the TSR, the report reference consists of three alphabetic letters which
identify the project, followed by three numbers which are used to indicate the sequential number of the
report for the project.
2 Report By – The TSR’s name.
3 Date – The date(s) of the visit.
4 Chartek Product – The Chartek product being applied.
5 Project – Typically, the owner/operator’s name followed by the unit’s designation (e.g. Shell Nigeria ‘A’) or
module description (number and/or type, e.g. Process Module 6).
6 Constructor/Fabricator – Self-explanatory.
7 Constructor/Fabricator Inspector – The person responsible for PFP installation. If the responsible
individual is not available or declines to receive a copy of the TSAR, “Unavailable” or “Declines Copy”
should be noted in the box.
8 Client’s Inspector – Owner/operator’s representative.
9 Applicator – The name of the application contractor.
10 Key Applicator Personnel on Site – Names of key applicator individuals.
11 Site Supervisor – The Applicator’s senior employee on the site.
12 Site QC Coordinator – The Applicator’s QC employee on the site.
13 Others – Other key Applicator and/or QA/QC employees on the site.
14 Airless-Solventless Plural Spray Machine – Self-explanatory.
15 Modified Single Leg Airless Machine – Self-explanatory.
NOTE: Failure to utilise approved equipment will result in the request by the TSR to cease work until
approved equipment is provided. Use of non-approved equipment will be noted on the TSAR and
immediately notified to AkzoNobel Worldwide Protective Coatings management.
16 Hand Trowel Application – Self-explanatory.
17 Spray Performed Inside – Self-explanatory.
18 Chartek Application Area Encapsulated – Self-explanatory.
19 Weather – Self-explanatory.
20 Ambient Temperature – Self-explanatory.
21 Humidity – The relative humidity range.
NOTE: Application of Chartek when relative humidity in the application area exceeds 85% shall be
deemed a non-conformance.
22 Steel Temperature – The temperature of the steel receiving Chartek material
23 Material Storage Temperature Prior to Use – Self-explanatory.
NOTE: Any temperatures above 35°C must be specifically stated in the observations sheet.
24 Material Stored in Direct Sunlight – Self-explanatory.
25 Material Stored in Freezing Conditions – Self-explanatory.
26 Area Quality Control Reports Used – Self-explanatory.

Page 19 of 36

All products supplied and technical advice or recommendations given are subject to our standard conditions of sale.
Registered Address: The AkzoNobel Building, Wexham Road, Slough, SL2 5DS. Registered No: 63604.
Chartek Quality Control Manual – Rev 9 – 07/07/2023

# Title & Description


27 Area(s) Audited – The areas audited during the visit. It could be identified by drawings attached to the
TSAR, truss row designation, elevations, etc.
28 Protection Required – The scenario(s) the Chartek is required to protect against (multiple options may
be selected, e.g. “Pool Fire” & “Jet Fire” if a combined scenario).
29 Location of Sample Area – If possible, the sample area must be part of the structure being protected by
Chartek, not a separate construction.
30 Chartek Thickness – Measured thickness of the sample area.
31 Accepted By – Self-explanatory.
32 Finish of Sample Area – Self-explanatory.
NOTE: Sample areas are strongly recommended for future reference as an acceptable standard of
installation and finish.
33 If Pins, When Installed – Self-explanatory.
34 Pin Spacing – Self-explanatory.
35 Substrate Preparation – Self-explanatory.
36 Blast Profile – Self-explanatory.
37 Performed By – The company which prepared the substrate.
38 QC Verification – How the profile or blast finish is verified, e.g. constructor/applicator logs, imprints, etc.
NOTE: When surfaces are not prepared in accordance with AkzoNobel’s requirements, notification of a
non-conformance will be made.
39 Primer Manufacturer – The name of the primer manufacturer.
40 Primer Products – The names of the primer products.
NOTE: Application of Chartek over a non-qualified primer system will result in a non-conformance.
41 Project Documented Primer Thickness – Self-explanatory.
42 Project’s QC Documentation for Primer Thickness Conforms to Chartek Application Manual – Self-
explanatory.
43 Verification – Self-explanatory.
NOTE: Application of Chartek over a primer system whose thickness exceeds AkzoNobel’s requirements
will result in a non-conformance.
44 Metal Mesh Stand-Off – Self-explanatory.
NOTE: Failure to apply mesh (or stand-off if required) in accordance with requirements is an observation
prior to application of Chartek, and a non-conformance if Chartek material is applied.
45 Mesh Type – Self-explanatory.
46 Mesh Attachment Means – Self-explanatory.
47 Carbon Fibre Mesh Applied Mid Third – Self-explanatory.
48 Mesh Overlaps – Self-explanatory.
49 Surface Free from Visual Contamination When Chartek Is Applied – Self-explanatory.
50 Type of Solvent Used – Self-explanatory.
NOTE: Use of a non-approved solvent will result in a non-conformance.
51 Solvent Used for Rolling – Self-explanatory.
52 Solvent Used for Mixing – Self-explanatory.
53 Amount of Solvent Used for Mixing Full 20 kg Kit of Chartek – Self-explanatory.
54 Machine – Indicates machine number. If operation of more than 3 machines is audited, a 2 nd form is to be
used.

Page 20 of 36

All products supplied and technical advice or recommendations given are subject to our standard conditions of sale.
Registered Address: The AkzoNobel Building, Wexham Road, Slough, SL2 5DS. Registered No: 63604.
Chartek Quality Control Manual – Rev 9 – 07/07/2023

# Title & Description


55 Weight – Weight of individual Parts A & B, for ratio calculation.
56 Ratio – Self-explanatory.
NOTE: Failure to maintain a ratio log or continued spraying when ratios are outside the allowable range
system will result in a non-conformance.
57 Batch Numbers – Self-explanatory.
58 Tank Temperature – The temperature setting in the hold tanks.
NOTE: Tank temperatures must not exceed specified limits in relevant Chartek Application Manual.
outside the allowable range system will result in a non-conformance.
59 In-Line Heater Temperature – Self-explanatory.
NOTE: Temperatures must not exceed specified limits in relevant Chartek Application Manual.
60 Delivery Pressure – The pressure developed at the pump foot.
61 Hose Line Temperature – The temperature setting for the delivery hose lines.
62 Gun Exit Temperature – The temperature of the product exiting the gun. outside the allowable range
system will result in a non-conformance.
63 Tip Size – The tip designation
64 Fan Dimension – The shape of the fan, the fan width and the distance of the gun from the object (e.g. ¼
½ metre)
65 Spray Line Length – Self-explanatory.
66 Coats Being Applied at Time of Audit – Self-explanatory.
67 Surface Finish – Self-explanatory.
68 Specified Chartek Thickness – Self-explanatory.
69 Project Documented Chartek Thickness – Self-explanatory.
NOTE: Application of less than specified thickness will result in a non-conformance.
70 Verification – Self-explanatory.
71 Top-Coat Material – The name of the product.
72 Project Specified Top-Coat Thickness – Self-explanatory.
73 Applicators Suppled with Personal Protection Equipment (PPE) – Self-explanatory.
74 Applicators in Possession of Up-To-Date & Relevant Certification – Self-explanatory.
NOTE: Failure to have up-to-date or relevant certification will result in a non-conformance.
75 Current Application Manual On-Site – Self-explanatory.
NOTE: Failure to have an up-to-date (or a project-specific) Chartek Application Manual will result in a
non-conformance.
76 Chartek Quality Control (QC) Manual On-Site – Self-explanatory.
NOTE: Failure to have a Chartek QC Manual on-site will result in a non-conformance.
77 Have Chartek Application Discrepancies Been Found / Application Not in Accordance with the
Application Manual? – Self-explanatory.
78 Brief Description of Discrepancies – A brief description of the discrepancies and a reference to the
Technical Service Non-Conformance Report Number.
79 Have Discrepancies Been Brought to the Attention of Site QC Coordinator – Self-explanatory.
80 AkzoNobel Representative Sign-Off – Self-explanatory.
81 Applicator Representative Sign-Off – Self-explanatory.

Page 21 of 36

All products supplied and technical advice or recommendations given are subject to our standard conditions of sale.
Registered Address: The AkzoNobel Building, Wexham Road, Slough, SL2 5DS. Registered No: 63604.
Chartek Quality Control Manual – Rev 9 – 07/07/2023

Appendix E – Technical Service Audit Report (TSAR)

(1) Report Reference: (2) Report By: (3) Date:

(4) Chartek Product (e.g. Chartek 7, 7E,


8E, 1709, 2218, 1620CSP, 1960CSP)
(5) Project
(6) Constructor/Fabricator
(7) Constructor/Fabricator Inspector
(8) Client’s Inspector
(9) Applicator
(10) Key Applicator Personnel on
Site

(11) Site Supervisor


(12) Site QC Coordinator
(13) Others

(14) Airless-Solventless Plural Spray Machine ☐


(15) Modified Single Leg Airless Machine ☐
(16) Hand Trowel Application ☐
(17) Spray Performed Inside ☐ Yes ☐ No
(18) Chartek Application Area Encapsulated ☐ Yes ☐ No
(19) Weather ☐ Sunny ☐ Cloudy ☐ Raining ☐ Snowing
(20) Ambient Temperature (21) Humidity (22) Steel Temperature

(23) Material Storage Temperature Prior to Use ☐ Below 25°C ☐ 25-30°C ☐ 30-35°C ☐ Above 35°C
(24) Material Stored in Direct Sunlight ☐ Yes ☐ No
(25) Material Stored in Freezing Conditions ☐ Yes ☐ No
(26) Area Quality Control Reports Used ☐ Yes ☐ No
If no, provide details

(27) Area(s) Audited

(28) Protection Required ☐ Pool Fire ☐ Jet Fire ☐ High Heat Flux Jet Fire ☐ Cryogenic Spill (CSP)
(29) Location of Sample Area

(30) Chartek Thickness


(31) Accepted By ☐ Owner ☐ Constructor
(32) Finish of Sample Area ☐ Spray Finish ☐ Rolled Finish

Page 22 of 36

All products supplied and technical advice or recommendations given are subject to our standard conditions of sale.
Registered Address: The AkzoNobel Building, Wexham Road, Slough, SL2 5DS. Registered No: 63604.
Chartek Quality Control Manual – Rev 9 – 07/07/2023

(33) If Pins, When Installed ☐ Before Blasting ☐ After Blasting ☐ Not Applicable
(34) Pin Spacing ☐ 200 mm ☐ 300 mm ☐ Not Applicable
(35) Substrate Preparation ☐ Sa 2 ½ ☐ ST 3 (Small Repair Areas Only) ☐ SP11 (Repair Areas Only)
(36) Blast Profile (microns) ☐ 35-50 ☐ 50-75 ☐ 75-100 ☐ Other (specify)

(37) Performed By

(38) QC Verification ☐ Yes ☐ No


(39) Primer Manufacturer

(40) Primer Products

(41) Project Documented Primer ☐ 35-50 ☐ 50-75 ☐ 75-110 ☐ 110-150 (Overlap) ☐ >150
Thickness (microns)
(42) Project’s QC Documentation for Primer Thickness Conforms to Chartek ☐ Yes ☐ No
Application Manual
(43) Verification ☐ Chartek Applicator QC ☐ Project QC Department
(44) Metal Mesh Stand-Off ☐ Tight to Substrate ☐ 3 mm Stand-Off ☐ Not Applicable
(45) Mesh Type ☐ HK-1 ☐ HK-2 ☐ Metal ☐ None Required
(46) Mesh Attachment Means ☐ No Attachment ☐ Welded Pins ☐ Not Applicable
(47) Carbon Fibre Mesh Applied Mid Third ☐ Yes ☐ No ☐ Not Applicable
(48) Mesh Overlaps ☐ 50 mm ☐ 150 mm ☐ Not Applicable
(49) Surface Free from Visual Contamination When ☐ Yes ☐ No ☐ Not Witnessed
Chartek Is Applied
(50) Type of Solvent Used ☐ GTA 123 ☐ GTA 822 ☐ Other
(51) Solvent Used for Rolling ☐ Yes ☐ No
(52) Solvent Used for Mixing ☐ Yes ☐ No
(53) Amount of Solvent Used for Mixing Full 20 kg ☐ 0-0.5 litres ☐ 0.5-1 litre ☐ >1 litre
Kit of Chartek

Page 23 of 36

All products supplied and technical advice or recommendations given are subject to our standard conditions of sale.
Registered Address: The AkzoNobel Building, Wexham Road, Slough, SL2 5DS. Registered No: 63604.
Chartek Quality Control Manual – Rev 9 – 07/07/2023

SPRAYING
(54) Machine: (54) Machine: (54) Machine:
Part A Part B Part A Part B Part A Part B
(55) Weight

(56) Ratio

(57) Batch Numbers

(58) Tank Temperature

(59) In-Line Heater


Temperature
(60) Delivery Pressure

(61) Hose Line


Temperature
(62) Gun Exit
Temperature
(63) Tip Size

(64) Fan Dimension

(65) Spray Line Length

(66) Coats Being Applied at Time of Audit ☐ First ☐ Build-Up ☐ HK1/HK2 Mesh Installation ☐ Final
(67) Surface Finish ☐ Spray Finish ☐ Rolled Finish
(68) Specified Chartek Thickness
(69) Project Documented Chartek Thickness
(70) Verification ☐ Chartek Applicator QC ☐ Project QC Department
(71) Top-Coat Material
(72) Project Specified Top-Coat Thickness
(73) Applicators Supplied with Personal Protection Equipment (PPE) ☐ Yes ☐ No
(74) Applicators in Possession of Up-To-Date & Relevant Certification ☐ Yes ☐ No
(75) Current Application Manual on Site ☐ Yes ☐ No
(76) Chartek Quality Control (QC) Manual on Site ☐ Yes ☐ No

Page 24 of 36

All products supplied and technical advice or recommendations given are subject to our standard conditions of sale.
Registered Address: The AkzoNobel Building, Wexham Road, Slough, SL2 5DS. Registered No: 63604.
Chartek Quality Control Manual – Rev 9 – 07/07/2023

OBSERVATIONS & COMMENTS


(77) Have Chartek Application Discrepancies Been Found / Application Not in ☐ Yes ☐ No
Accordance with the Application Manual?
(78) Brief Description of Discrepancies

If a discrepancy is found, an AkzoNobel TSR will be required to investigate and submit appropriate
recommendations / corrective actions and report.

NOTE: Depending on type of discrepancy, a non-conformance report may be submitted.


(79) Have Discrepancies Been Brought to the Attention of Site QC Coordinator? ☐ Yes ☐ No
(80) AkzoNobel Representative (81) Applicator Representative
Name: Name:

Signature: Signature:

Page 25 of 36

All products supplied and technical advice or recommendations given are subject to our standard conditions of sale.
Registered Address: The AkzoNobel Building, Wexham Road, Slough, SL2 5DS. Registered No: 63604.
Chartek Quality Control Manual – Rev 9 – 07/07/2023

Appendix F – Completion of the Technical Service Non-Conformance Report

The Technical Service Non-Conformance Report (TSNR) provides a means of documenting the details
regarding identification of discrepancies and observations which were identified at a Chartek application site
during an AkzoNobel Technical Service Audit.

This procedure provides instructions to the AkzoNobel Technical Service Representative (TSR) for the
completion of the TSNR and should be used in conjunction with the Technical Service Audit Report (TSAR). A
separate TSNR shall be initiated for reporting each individual discrepancy or observation, and all entries must
be made in ink (or in digital format).

Discrepancy – is a deviation from requirements and procedures which will affect the intended use of Chartek
or is a deviation from requirements and procedures which have not and are not affecting the intended use of
Chartek but, however, could result in affecting the intended use unless corrective action is initiated.

Observation – include comments and suggestions regarding procedures which are used and are not
discrepancies. The intent of observations is to bring to light alternative procedures which may lead to
productivity improvements and/or which may be to the benefit of the Applicator or ultimate client. Additionally,
observations may identify practices/procedures which, if not corrected, could result in a discrepancy.

Completing the Form

Each of the form fields is described below:

# Title & Description


RESPONSIBLE INDIVIDUAL – AkzoNobel TSR
1 TSNR Reference – The month, year, issuer’s initials and consecutive number.

Example: 1223JS004
- 1223 = month (December), year (2023)
- JS = issue’s initials (e.g. John Smith)
- 004 = consecutive number of TSNRs issued by the TSR (this being their 4th)
2 Audit Report Reference – The reference assigned to the TSAR for which the discrepancy or
observation was first noted.
3 Date – The date that the discrepancy or observation was documented. The TSNR shall be delivered
to the Applicator within the same working day as the reported discrepancy.
4 TSNR Originator (name) – Name of the AkzoNobel TSR responsible for the TSNR.
5 TSNR Classification – The Classification of this reported discrepancy or observation.
6 TSNR Issued To (company) – Name of the Applicator company responsible for the discrepancy or
noted observation.
7 TSNR Delivered To (name) – Name of the individual to which the TSNR is delivered.
8 QC Coordinator (name) – QC Coordinator for the Applicator company.
9 Project – Project name.

Page 26 of 36

All products supplied and technical advice or recommendations given are subject to our standard conditions of sale.
Registered Address: The AkzoNobel Building, Wexham Road, Slough, SL2 5DS. Registered No: 63604.
Chartek Quality Control Manual – Rev 9 – 07/07/2023

# Title & Description


10 Location – Physical location of project, region or state, country.
11 Reference Documents – List all documents, specifications, reports, etc. pertinent to support writing
of discrepancy or observation.
12 Description of Discrepancy/Observation – Describe in detail, including specific requirements,
recorded values and/or actual conditions. If the criteria are stated in a contractual document,
reference the document and paragraph number.
13 AkzoNobel Recommendations – Describe in detail AkzoNobel’s recommendations pertinent to
resolve the discrepancy or observation.
At this point, the AkzoNobel TSR shall coordinate with the Applicator’s authorised representative the proposed
corrective action required to correct the noted discrepancies or observations. Upon concurrence of the
proposed corrective action, the Applicator’s Representative shall complete items 14-17 below.
RESPONSIBLE INDIVIDUAL – Applicator
14 Applicator Proposed Corrective Action (CA) – Document cause and corrective action for
discrepancy. An observation may not require corrective action, but a statement in response to the
observation is required.
15 Scheduled Completion Date – The date by which the corrective action in item 14 will be completed.
16 Individual Responsible for CA – The individual/company that has been assigned the corrective
action and agrees to the target completion date.
APPROVAL OF PROPOSED CORRECTIVE ACTION
17-19 Prior to initiation of the corrective action by the Applicator, approval shall be made by signing and
dating items 17 to 19.

For Class I Discrepancies, approval is required by all 3 representatives – the Applicator (item 17),
Fabricator/Constructor (item 18) and AkzoNobel TSR (item 19). After completion of items 18 & 19,
copies of the TSNR shall be sent to the Fabricator/Constructor.

For Class II Discrepancies and Observations, approval is not required for the Fabricator/Constructor
(item 18).
CORRECTIVE ACTION VERIFIED AS COMPLETE
20-22 After an appropriate interval of time has elapsed from completion of the corrective action (item 14),
verification and acceptance shall be made by signing and dating items 20 to 22.

For Class I Discrepancies, verification is required by all 3 representatives – the Applicator (item 20),
Fabricator/Constructor (item 21) and AkzoNobel TSR (item 22).

For Class II Discrepancies and Observations, verification is not required for the Fabricator/Constructor
(item 21).

Upon completion of verification (items 20-22), the original copy of the TSNR shall be retained by the
AkzoNobel TSR and copies of the completed TSNR sent to the relevant AkzoNobel Technical Service
and Sales Managers.

Copies shall also be sent to the Applicator representative and Fabricator/Constructor representative,
as applicable.

Page 27 of 36

All products supplied and technical advice or recommendations given are subject to our standard conditions of sale.
Registered Address: The AkzoNobel Building, Wexham Road, Slough, SL2 5DS. Registered No: 63604.
Chartek Quality Control Manual – Rev 9 – 07/07/2023

Appendix G – Technical Service Non-Conformance Report (TSNR)

(1) TSNR Reference (2) Audit Report Reference


(3) Date (DD/MM/YY) (4) TSNR Originator (name)
(5) TSNR Classification ☐ Class I ☐ Class II ☐ Observation
(6) TSNR Issued To (company)
(7) TSNR Delivered To (name)
(8) QC Coordinator (name)
(9) Project (10) Location
(11) Reference Documents
(12) Description of Discrepancy/Observation

(13) AkzoNobel Recommendations

(14) Applicator Proposed Corrective Action (CA) (15) Scheduled Completion Date

(16) Individual Responsible for CA


APPROVAL OF PROPOSED CORRECTIVE ACTION
(17) Applicator (18) Fabricator/Constructor (19) AkzoNobel TSR
(required for Class I only)

Date Date Date


VERIFICATION OF COMPLETED CORRECTIVE ACTION
(20) Applicator (21) Fabricator/Constructor (22) AkzoNobel TSR
(required for Class I only)

Date Date Date

Page 28 of 36

All products supplied and technical advice or recommendations given are subject to our standard conditions of sale.
Registered Address: The AkzoNobel Building, Wexham Road, Slough, SL2 5DS. Registered No: 63604.
Chartek Quality Control Manual – Rev 9 – 07/07/2023

Appendix H – Description and Examples of Discrepancies


CLASS I DISCREPANCIES
DESCRIPTION
Class I discrepancies are deviations and procedures which will affect the intended use
of Chartek fireproofing.

Examples:
• Application of Chartek fireproofing to primer systems not approved for use with
Chartek (Qualified Primers List).
• Application of Chartek fireproofing to primer systems which have dry film
thicknesses in excess of allowable maximums.
• Application of Chartek fireproofing to primer systems applied to surfaces which
have been incorrectly prepared and do not meet surface preparation standards
recognised for use with Chartek fireproofing.
• Application of Chartek fireproofing to surfaces not meshed in accordance with
certification and the relevant Chartek application Manual.
• Use of non-approved solvent and/or non-technical grade solvent.
• Spraying when machine ratios are outside the allowable range.
• Failure to adequately mix the two components of Chartek fireproofing.
• Operation of plural spray equipment outside of limits for correct application.
• Failure to apply the required fireproofing thickness.
• Application of Chartek fireproofing when humidity and dew point conditions
relative to Chartek application are not met.
• Conditions of surface when Chartek is applied – surfaces must be clean, dry and
free of contaminants. Recommended coating intervals must be observed, or
surfaces must be prepared.

CLASS II DISCREPANCIES

DESCRIPTION
Class II discrepancies are deviations from requirements and procedures which have not
affected, and are not affecting, the intended use of Chartek fireproofing but could result
in affecting the intended use unless corrective action is taken.
Examples:

• Failure to have members of the Chartek application team qualified (TRAINED) by AkzoNobel.
• Use of unsafe or non serviced equipment.
• Improper storage of Chartek fireproofing, e.g. general storage and application pre-heat before spraying.
• Failure to maintain ratio logs and daily equipment settings checks.
• Broken, inoperative or missing temperature and pressure gauges.
• Failure to have a project-specific or an up to date Chartek Application Manual
(latest revision) on site.
• Failure to have a project-specific or International Chartek QC Manual on site.
• Failure to have a sample area prepared for the Project.
• Failure to verify pin weld integrity where mechanical retention used.
• Failure to verify primer thickness and condition prior to application of Chartek
Fireproofing.
• Excessive use of solvent during mixing.
• Failure to ensure that compressed air lines and equipment are adequately
moisture trapped to prevent ingress of moisture into the spray process.
• Use of non-approved solvent or contaminated solvent.
• Technically correct but aesthetically unacceptable fireproofing surface finishes.
• Failure to utilise recommended equipment, airless machines with inoperable
temperature or pressure gauges, or machines without necessary
Page 29 of 36

All products supplied and technical advice or recommendations given are subject to our standard conditions of sale.
Registered Address: The AkzoNobel Building, Wexham Road, Slough, SL2 5DS. Registered No: 63604.
Chartek Quality Control Manual – Rev 9 – 07/07/2023

modifications for Chartek application. Furthermore, such equipment must be


removed from operation or repaired immediately.

OBSERVATIONS
Observations when no fireproofing has yet been applied and comments and
suggestions which would result in increased productivity, aesthetics and other
improvements.

Page 30 of 36

All products supplied and technical advice or recommendations given are subject to our standard conditions of sale.
Registered Address: The AkzoNobel Building, Wexham Road, Slough, SL2 5DS. Registered No: 63604.
Chartek Quality Control Manual – Rev 9 – 07/07/2023

Appendix I – Inspection Test Plan (ITP)

Required
Description Action Method / Reference Frequency Key Acceptance Criteria
Action

Project
Ensure specification is consistent Team
Receive Project Project Specification Pre-Start
1 Documentation with Chartek Application Manual Verify and
Documentation – Latest Revision Up
guidance Applicator
Review

Identify Project Determine


Roles & Project Sub-Contract Pre-Start Project
2 Team for consistency/expectations based
Responsibilities Chain Up Review
Approvals on the Chartek Quality Manual.

Review Project Specification, Ensure specification and scope of


Specification & Chartek Application & Pre-Start work are consistent with the latest Project
3 Pre-Job Meeting
Other Relevant QC Manuals and PDS Up Chartek Application Manual and Approval
Documents - Latest Revisions PDS guidance.

Ensure specified thickness is


Review Chartek correct per Governing Body and
Project Specification,
Thickness (s) inspection consistent per Chartek
Chartek Application & Pre-Start Project
3.1 Pre-Job Meeting and Inspection Application Manual guidance.
QC Manuals and PDS Up Approval
Verification Thicknesses will be as stated on
- Latest Revisions
Method client supplied drawings or
schedule.
Review 3 vs 4
sided, Project Specification,
Ensure details are correct per
Coatbacks, Chartek Application & Pre-Start Project
3.2 Pre-Job Meeting Governing Body and per Chartek
Terminations QC Manuals and PDS Up Approval
Application Manual guidance
and Transitions - Latest Revisions
(Drawings)
Review Project
Primer Project Specification,
Ensure specification is consistent
Selection and Chartek Application & Pre-Start Project
3.3 Pre-Job Meeting with the latest revision of Chartek
Thickness: QC Manuals and PDS Up Approval
Qualified Primers.
Coatings and - Latest Revisions
Chartek
Review
Project Specification,
Technical
Chartek Application &
Detailing - Ensure specification is consistent
QC Manuals and PDS Pre-Start Project
3.4 Pre-Job Meeting Spacer/Gap with Chartek Application Manual
- Latest Revisions: Up Approval
Fills, Insulation guidance and Technical Notes.
Specific Technical
schemes,
Notes
terminations

Ensure that inspection


Inspection:
Project Sub-Contract Pre-Start qualification, roles and Project
3.5 Pre-Job Meeting Roles and
Chain Up responsibilities are clearly defined Approval
Responsibilities
within the sub contract chain.

Ensure all Inspection personnel


are qualified to review and inspect
Inspector
Project Sub Contract Pre-Start critical parameters for Chartek Project
3.6 Pre-Job Meeting Training and
Chain Up application, including Approval
Qualifications
understanding of the Chartek QC
Manual.

Page 31 of 36

All products supplied and technical advice or recommendations given are subject to our standard conditions of sale.
Registered Address: The AkzoNobel Building, Wexham Road, Slough, SL2 5DS. Registered No: 63604.
Chartek Quality Control Manual – Rev 9 – 07/07/2023

Inspection
Project Specification,
Reports: Determine standards, methods,
Chartek Application & Pre-Start Project
3.7 Pre-Job Meeting Generation, frequency/expectations along with
QC Manuals and PDS Up Approval
Release and the Chartek Quality Manual
- Latest Revisions
Distribution

NCR Processes: Determine consistency /


Project Sub-Contract Pre-Start Project
3.8 Pre-Job Meeting Roles and expectations with the Chartek
Chain Up Approval
Responsibilities Quality Manual.

Preparation/Applications shut
Project Work
Project Sub-Contract Pre-Start down and start up procedures to Project
3.9 Pre-Job Meeting Stoppage -
Chain Up be established/clarified and Approval
Technical
documented

Surface preparation method and


Review
the type, size and grade of
Materials: Project Specification,
abrasives and are appropriate.
Abrasives, Chartek Application Pre-Start Project
3.10 Pre-Job Meeting Chartek Products, Primers and
Primer, Chartek, Manual, PDS and SDS, Up Approval
Topcoats are qualified. Mesh
Mesh & Latest Revisions
detailing and mesh preparation
Topcoat
confirmed.

Review Chartek
Materials: Demonstration that the material
Project Specification,
Logistics, can be uniformly heated to the
Chartek Application Pre-Start Project
3.11 Pre-Job Meeting Storage required temperature to be
Manual, PDS and SDS, Up Approval
Conditions and charged to the plural equipment
Latest Revisions
Pre-Heating.Set using project logistics.
Up
Review
Environmental Project Specification,
Confirmation that the working and
Conditions for Chartek Application & Pre-Start Project
3.12 Pre-Job Meeting storage conditions can meet the
Preparation, QC Manuals and PDS Up Approval
Application Manual limitations.
Applications, - Latest Revisions
Curing, Storage

Review Surface
Preparation and Equipment Maintenance log to be provided
Pre-Start Project
3.13 Pre-Job Meeting Application Manufacturer’s demonstrating equipment in fit
Up Approval
Equipment and Reference condition for use
Maintenance.

Equipment
Review
Manufacturer’s
Inspection Pre-Start Project
3.14 Pre-Job Meeting Reference for Calibration log to be provided.
Equipment & Up Approval
Calibration and
Calibration
Operation
Applicator
Submit Crew Projection that the crew size can
Project Management: Pre-Start Project
3.15 Pre-Job Meeting Size, Experience meet the client schedule per the
Schedule Up Approval
and specification/method statement.
Responsibilities
Pump man is required to have
Applicator: experience (>6 months) on large
Pump Man Project Management: Pre-Start past projects with the material Project
3.16 Pre-Job Meeting
Experience and Schedule Up being used. Training of other crew Approval
Training members required by experienced
pump man

Page 32 of 36

All products supplied and technical advice or recommendations given are subject to our standard conditions of sale.
Registered Address: The AkzoNobel Building, Wexham Road, Slough, SL2 5DS. Registered No: 63604.
Chartek Quality Control Manual – Rev 9 – 07/07/2023

Confirm
Chartek Individual and company Chartek
Latest Chartek Pre-Start Chartek
3.17 Pre-Job Meeting Qualified Qualified Applicator certificates to
Applicator Training Up Approval
Applicator be provided.
Certificates
Applicator
Submit Risk
Assessments,
Method Owner, Applicator,
Statements, Fabricator and/or
Conformance to National and
COSHH Yard Safety
Pre-Start Local regulations and Chartek data Project
3.18 Pre-Job Meeting Assessments, Standards. National
Up sheet, material safety data sheet Approval
Handling and and Local
and application manual
Storage of Environmental
Materials, Regulations
Disposal of
Waste
Materials
Execute: New Applicators to demonstrate
Chartek Applicator or Refresher Latest Chartek Pre-Start competency in application of the Chartek
4
Training Course for Applicator Training Up specific Chartek product for the Approval
Chartek project

Project Specification,
All elements enclosed in these
Inspection Test Applicator Chartek Application & Pre-Start Project
5 documents are to be covered in
Plan (ITP) Submittal QC Manuals and PDS Up Approval
project ITP, and reviewed by AN.
- Latest Revisions

Project Specification, Method statement to include all


Method Applicator Chartek Application & Pre-Start relevant key actions and Project
6
Statement Submittal QC Manuals and PDS Up acceptance criteria in this Approval
- Latest Revisions document

All elements stated in the


Project Specification, observation reports in the Chartek
Daily Inspection
Applicator Chartek Application & Pre-Start Quality Control Manual to be Project
7 Report and
Submittal QC Manuals and PDS Up covered as a minimum, AN Approval
Distribution
- Latest Revisions generated reports distributed to
Applicator and Project Team.
Demonstration that the
Chartek Application & temperature must be within the
Materials Storage Applicator Pre-Start Chartek
8 QC Manuals and PDS temperature limits stated in the
Plan Submittal Up Approval
- Latest Revisions Chartek application manual and
out of direct sunlight.

Demonstration than the


temperature must be within the
temperature limits stated in the
Chartek Application &
Materials Pre- Applicator Pre-Start Chartek application manual and Chartek
9 QC Manuals and PDS
Heating Plan Submittal Up with no direct contact heating. Approval
- Latest Revisions
Material must be at the required
temperatures thoroughly and
uniformly.

Page 33 of 36

All products supplied and technical advice or recommendations given are subject to our standard conditions of sale.
Registered Address: The AkzoNobel Building, Wexham Road, Slough, SL2 5DS. Registered No: 63604.
Chartek Quality Control Manual – Rev 9 – 07/07/2023

An assembly of beams (4) and


columns (4) to be provided with
the steel size representative of the
Project Specification, project. The pieces shall have
Controlled Applicator
Chartek Application & Pre-Start pockets and tabs (stiffener or clip) Project
10 Procedure Test Preparation and
QC Manuals and PDS Up to represent complex shapes. Approval
(CPT) Installation
- Latest Revisions Product to be applied at the
representative thickness and mesh
provision. Mesh preparation to be
demonstrated.

Integrity and adhesion checks in


line with Technical note 001. Pull
Inspection - off testing for primer integrity,
Project Specification,
Controlled Bonding and galvanising quality. Panels applied
Chartek Application & Pre-Start Project
10.1 Procedure Test integrity of at the same time as the CPT
QC Manuals and PDS Up Approval
(CPT) applied passive structure and cured under
- Latest Revisions
fire protection controlled conditions may be used
for pull off and other film integrity
testing

Confirmation of methods for steel


condition, steel preparation,
primer application, storage, pre-
heating, mesh preparation,
Project Specification,
Controlled Chartek application, mesh
Approval by all Chartek Application & Pre-Start Project
10.2 Procedure Test installation (including overlaps),
parties QC Manuals and PDS Up Approval
(CPT) Chartek finish quality, thickness
- Latest Revisions
control, top-coat integrity, film
property development prior to
removal from the shop to be
agreed by all parties

Inspect and
ensure Surface All gauges functional, no
Preparation & Equipment restrictions or blockages in lines or
Project
11 Job Start Up Application Manufacturer’s Daily equipment, no residue which is
Approval
Equipment is in Reference reactive with the PFP used for the
correct project
condition
Inspection
Equipment
Equipment: Project
11.1 Job Start Up Manufacturer’s Daily Calibration log to be provided.
Maintenance Approval
Reference
and Calibration

Inspection of Project Specification No defects - Visual for sharp edges


Project
11.2 Job Start Up Substrate for – Latest Revision. 100% weld spatter slivers, rust grade,
Approval
Defects Referenced Standards etc. ISO 8501-3

Repairs of Project Specification No defects - Visual for sharp edges


Project
11.3 Job Start Up Substrate – Latest Revision. 100% weld spatter slivers, rust grade,
Approval
Defects Referenced Standards etc. ISO 8501-3

Environmental
Conditions:
Project Specification,
Ambient
Monitor: Verify Chartek Application & Compliance with conditions stated Project
12 Temperature, Hourly
& Record QC Manuals and PDS in the Chartek Application Manual Approval
Dew Point,
- Latest Revisions
Substrate
Temperature

Page 34 of 36

All products supplied and technical advice or recommendations given are subject to our standard conditions of sale.
Registered Address: The AkzoNobel Building, Wexham Road, Slough, SL2 5DS. Registered No: 63604.
Chartek Quality Control Manual – Rev 9 – 07/07/2023

Surface
Project Specification,
Preparation: In accordance with specified
Monitor: Verify Chartek Application & Project
13 Degree of 100% requirements, verified per visual
& Record QC Manuals and PDS Approval
Cleanliness and comparators.
- Latest Revisions
Profile

Project Specification,
Surface
Monitor: Verify Chartek Application & Spot Maximum conductivity Project
13.1 Preparation:
& Record QC Manuals and PDS check corresponding to 20 mg/m2 NaCl Approval
Chlorides
- Latest Revisions

Primer (Tie-Coat):
Project Specification,
Mixing, Uniform and thorough mixing.
Monitor: Verify Chartek Application & Project
14 Application, Film 100% Uniform applications. Film
& Record QC Manuals and PDS Approval
Thickness and thickness within specified range.
- Latest Revisions
Cure
Evaluate Recoat
Where required, check
Window, Film
Project Specification, acceptability of primer for Chartek
Primer (Tie-Coat): Thickness &
Chartek Application & application using Technical note Project
14.1 Repairs & Over Adhesion: 100%
QC Manuals and PDS 104. Primer (Tie Coat) defects and Approval
Coating Define Any
- Latest Revisions over/under thickness must be
Corrective
repaired to meet the specification.
Actions

Project Specification, Show materials (in the tins) are


Chartek
Monitor: Verify Chartek Application & uniformly heated to the correct Project
15 Application: Pre- 100%
& Record QC Manuals and PDS temperature for the time period Approval
Heating
- Latest Revisions recommended prior to application

Chartek Project Specification,


Equipment is operating within the
Application: Pump Monitor: Verify Chartek Application & Project
15.1 100% minimum and maximum tolerance
Operations & & Record QC Manuals and PDS Approval
limitations in the table.
Parameters - Latest Revisions

Start Up,
after
Project Specification,
Chartek Pump Demonstrate within the minimum
Monitor: Verify Chartek Application & Project
15.2 Application: Ratio Shut and maximum mix ratio tolerance
& Record QC Manuals and PDS Approval
Checks Down, or limitations.
- Latest Revisions
Every 2
Hours

Chartek Project Specification, Demonstrate within the minimum


Application: Film Monitor: Verify Chartek Application & and maximum thickness tolerance Project
15.3 100%
Thickness (Wet & & Record QC Manuals and PDS limitations in table. ISO 19840. Approval
Dry) - Latest Revisions Calibration on a smooth surface.

Mesh thoroughly embedded.


Project Specification, Mesh overlaps sufficiently
Chartek
Monitor: Verify Chartek Application & embedded and bonded (if Project
15.4 Application: Mesh 100%
& Record QC Manuals & PDS - necessary, using buttering of each Approval
Installation
Latest Revisions mesh layer) [particularly for HK-2
mesh]
Identify Any
Uniform film property
Off-
Project Specification, development in line with product
Chartek System Specification
Chartek Application & data sheet expectations. No off- Project
15.5 Application final Applications: 100%
QC Manuals and PDS ratio, blistering, cracking Approval
inspection: Define
- Latest Revisions disbondment or voids apparent.
Corrective
All mesh encapsulated.
Actions

Page 35 of 36

All products supplied and technical advice or recommendations given are subject to our standard conditions of sale.
Registered Address: The AkzoNobel Building, Wexham Road, Slough, SL2 5DS. Registered No: 63604.
Chartek Quality Control Manual – Rev 9 – 07/07/2023

Uniform film property


development in line with product
Topcoat: Over
Project Specification, data sheet expectations. Visual to
Coat Window,
Monitor: Verify Chartek Application & determine curing, contamination, Project
16 Mixing, 100%
& Record QC Manuals and PDS solvent retention, Approval
Application, Film
- Latest Revisions pinholes/popping, sagging and
Thickness & Cure
surface defects. This list is not
exhaustive.

Verify top-coat Project Specification,


No bubbling, wrinkling,
bonding: Define Chartek Application & Project
17 Final Inspection: 100% detachment, splitting & any other
Corrective QC Manuals and PDS Approval
visual defects.
Actions - Latest Revisions

Monitor: Verify
Minor Damage, compression and
& Record: Chartek Application
Lifting & Handling marking does not impact the film Project
18 Define Manual - Latest 100%
practice thickness conformance. No Approval
Corrective Revisions
cracking apparent
Actions
Monitor: Verify
Minor Damage, compression and
& Record: Chartek Application
Loading, Packing, marking does not impact the film Project
19 Define Manual - Latest 100%
Crating practice thickness conformance. No Approval
Corrective Revisions
cracking apparent
Actions
Minor Damage, compression and
Monitor: Verify
Lifting, Shipping, marking does not impact the film
& Record: Chartek Application
Handling, Lay- thickness conformance. No Project
20 Define Manual - Latest 100%
Down, Erection cracking apparent. Welding does Approval
Corrective Revisions
practice not result in unacceptable film
Actions
degradation.

Monitor: Verify Termination detailing satisfactory


Modifications,
& Record: Chartek Application for durability and fire
Block-outs and Project
21 Define Manual - Latest 100% performance. Welding does not
Repairs Approval
Corrective Revisions result in unacceptable film
procedures
Actions degradation.

Page 36 of 36

All products supplied and technical advice or recommendations given are subject to our standard conditions of sale.
Registered Address: The AkzoNobel Building, Wexham Road, Slough, SL2 5DS. Registered No: 63604.

You might also like