CHAPTER 1

I- Fill in the blanks

Keywords How could you understand Your own example

Manager They get things done through A marketing manager is

other people. someone who organizes
marketing campaigns
through their employees.

Organization A consciously coordinated social Vinamilk company

unit composed of two or more
people that functions on a
relatively continuous basis to
achieve a common goal or set of
goals.

Manager’s function Management Functions A marketing manager

included: Plan, Organize, Lead,
- Plan: Set up short-term and
Control
long-term goals and steps for
the campaign
- Organize: assign tasks
- Lead: motivating
employees, directing others,
selecting the most effective
communication channels,
and resolving conflicts.
- Control: Check the progress
of the campaign

Manager’s roles Discovered ten - Figurehead (Interpersonal):

social visit, Sign legal
managerial roles:
documents,...
- Interpersonal: Figurehead,
- Monitor (Informational):
Leader, Liaison
construction supervisor
- Informational: Monitor,
- Resource allocator
Disseminator, Spokesperson
(Decisional): Inventory
- Decisional: Entrepreneur, Management
 Disturbance handler, Resource
allocator, Negotiator

Manager’s skills Management Skills: - Technical skills: Design, edit

video,...
- Technical skills: knowledge or
- Human skills: Handle
expertise
conflicts between employees
- Human skills: work with,
- Conceptual skills: handle
understand, and motivate
customer complaints
other people
- Conceptual skills: The mental
ability

Manager’s activities Management Activities: - Make decisions: Browse

expected inventory
- Make decisions
- Allocate resources: Assign
- Allocate resources
work to employees
- Direct activities of others to
- Direct activities of others to
attain goals
attain goals: Adjust employee
service style

Intuition - Gut feelings

- Individual observation
- Common sense

Systematic study - Looks at relationships

- Scientific evidence
- Predicts behaviors

Evidence –based Basing managerial decisions on Monitor employee's work

management the best available scientific time by timekeeper
evidence

Few absolute in OB Situational factors that make

the main relationship
between two variables change
 —e.g., the
relationship may hold for one
condition but not
another.

Economic pressure - Effective management is TGDD massively cut staff

critical during hard economic during difficult economic
times. times
- Managers need to handle
difficult activities
- OB focuses on issues such as:
Stress, decision making, coping
during difficult times

Globalization - Increased foreign assignments - Increased foreign

- Working with people from assignments: Employees of
different cultures multinational companies
often go on business trips
- Overseeing movement of jobs
abroad
to countries with low-cost labor

Diversity The people in organizations Diversity: Multinational

companies face difficulties
are becoming more
when employees come from
heterogeneous demographically
many different cultures

Model A model is an abstraction of

reality – a simplified
representation of some real-
world phenomenon.

Productivity Transforming inputs to outputs Reducing the cost of

at lowest cost. Includes importing flour increases the
revenue of the bakery
the concepts of effectiveness
(achievement of goals) and
 efficiency (meeting goals at a
low cost).

Absenteeism Failure to report to work – a

huge cost to employers.

Turnover Voluntary and involuntary

permanent withdrawal from an
organization.

OCB (Organizational Discretionary behavior that is Part-time employees work

Citizenship Behavior) not part of an their own jobs during
business hours
employee’s formal job
requirements

Deviant workplace Voluntary behavior that violates employee sells confidential

behavior significant organizational company information to a
rival company
norms and thereby threatens
the well-being of the
organization and/or any of its
members.

Job satisfaction A general attitude (not a

behavior) toward one’s job;
An employee is praised by his
a positive feeling of one's job boss so he feels very happy
resulting from an evaluation of and full of motivation
its characteristics.

Individual Biographical characteristics,

personality and emotions,
Employee of the human
values and attitudes, ability, resources department
perception, motivation,
individual learning, and
individual decision making

Group Communication, group decision

making, leadership and
Human resouces department
trust, group structure, conflict,
 power and politics, and
work teams

Organizational structure Organizational culture, human A company is divided into

resource policies and departments: marketing,
human resources, finance -
practices, and organizational
accounting,...
structure and design.

II- Try to draw your own mind map to show the relationships of these above keywords. You could add
more words to illustrate your idea.