FIKA APP FEATURES

Customer Apps Feature

Fika script customer apps features: Provide easy to
use features for book ride immediate or schedule as
per their needs.

Login/Registration
For our users to ride from anywhere, Login is required. If Login I’d password is
not available then do the registration with all the registration form essential
details. Here, riders have language changes option to select their flexible
language.

Social Media Login

The rider can immediately log in with their social media account like Facebook
and Gmail here not required to manually add any username and password all
data are sync. With their social media account and it helps to login in very quickly
in the fika script system.

Set The Location

After doing login to the fika script app, Riders can set the location. Where they
want to go? Set that location with the address and set the location on the map.
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Create Profile
Riders can create their personal profile with the details like name, contact details
and other essential details. Manage it all details with edit and upload their photos
as profile image with help of fika script app.

Vehicle Selection Option

Riders have an option to select the service vehicle as per their comfortability like,
van, mini, luxury, sedan, motorcycle or Tuk Tuk . Vehicle service depends on
admin what they can provide service.

Ride Now Or Later

Riders have a better functionality for the riding. They can ride instantly with one
click or they can also fix the schedule for their future ride with the option of a ride
later.

Fix Rate Option

Riders can go with the fix rate option and know that fixed rate is available in the
area or not which they put in the current location and source location.

Vehicle Details
After selecting the vehicle, Rider can see all the details related to the vehicle.
Like, Car Id and Plate number with the Trip number.
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Apply the Promo

Rider can use promo code to grab an extra discount on their total trip amount
this promo code detail is been managed by an administrative person.

Reviews and Rating

Riders can write the reviews and give the rating at the end of the trip as per their
experience of the taxi services and drivers.

Cash and Card Payment

Riders have a convenient payment method to pay the charges of riding. They
have an option of cash, card payments, M-pesa, Airtel Money or Equitel money.

Verification
After booking taxi services, riders will get the verification code from the Email
and SMS for that confirmation and check that request is done or not.

Fare Estimate And ETA

With the help of ETA, customers see the details of nearby drivers and also get the
Fare Estimate of payment of pickup location to the destination location.
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Able to Call Driver

Through the app, Customer can call to the taxi driver and supported taxi agents
for any queries regarding the taxi services.

SOS Panic Button

With the SOS Panic button, Riders can inform their family members & friends
while they are in the situation of danger or an emergency.

Cancel Trip
Riders can cancel the trip with the cancellation reason. It may be possible that
they have to pay some charges for the canceling Trip.

Surge Price
Riders may have to pay surge prices that configured by the admin for their
specific riding time and other extra offers or comfortability.

Recover the Password

If riders forget the password, they can recover it and set the new password.
Forgot password option is available for the riders.
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Invoice Details
In the Invoice, riders can see all the details related to the trip. Like What is the
total distance and how many time it took. Get the total payment amount with
referral and promo bonus.

Wait Time Charges

If drivers have to do wait for the riders, Then Additional charges will be applied on
waiting time. Riders have to pay that extra charges.

Favorite Location
Riders can add Workplace & Homeplace as a favorite location. And also book any
location from the favorite location.

Real-Time Driver’s Status

Riders can get the real-time driver status like, on the way, arrived, etc. Also, track
the drivers and know that when a driver will come
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Driver Apps Feature

Fika script features of driver application: Best
features loaded chauffers apps to manage each
micro level of trip service details with apps.

Login/Registration
To start service as driver login is important, if a driver does not have credentials
then they go with registration option and add an essential detail and send a
request to admin, here driver have the language change option to for use fika
script app with flexibility

Social Media Login

The driver can immediately log in with their social media account like Facebook
and Gmail here not required to manually add any username and password all
data are synced. With their social media account and it helps to login in very
quickly in the system.

Document Uploading
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Before starting the service as a driver it is a must to upload an essential
document. Because Identity proof is required to do work as a driver. Without
uploading documents, he can’t do the work as a driver.

Create Profile
Driver can create their profile and manage it all details anytime. Create a profile
with the details like name, address, contact details, email and profile photos etc.

Get the Trip requests

Once an admin approved driver service request driver get a trip request online
with accepting and reject option and a time countdown of 30 seconds for
accepting or reject.

Request Option
Drivers have an option of the request. They can accept the request if they want to
complete the trip. And if they are not free then they can reject the trip requests.

Auto Offline When Idles

If Driver is Idle for any reason, he goes offline automatically after the warning if
he is idle. So, any riders can’t send requests for the taxi services. When drivers
are seen ON, then and then riders can send the requests to them.
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Interactive Map
Drivers have a facility on Interactive Map and also show the real-time car
transition on the map. It will help them to find out the rider’s location easily and
reach service location as possible as quick.

Navigation
Driver can navigate current location to customer location in google map with the
real-time path line. With the navigation features, driver can get the best route
detail to reach customer location easily

Cancel the Trip

Not only riders, drivers can also cancel the trip with the cancellation reason like a
wrong address on the map, ETA is too long and can’t do proper content to the
riders.

Visitor Type
Driver can drive as a visitor to a different city & state, If a driver has no authority
to drive a car in particular area or their car type is not available in that city. At that
time as a visitor, drivers can ride in that city.
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Earnings
Driver can see his earnings report in daily, weekly and monthly base in the fika
script App with all details of the trip and riders with date and time. And also know
that from which riders he got how many amounts and from which payment
gateway.

Verification
SMS, Email and Document verification of driver are done from the Admin before
he accepts a trip request. Without verification, he can’t start any Trip. That’s why
document verification is required from the Admin.

Invoice Details
In the Invoice details, drivers can see all the details related to the trip. Like What
is the total distance and how much time it took. Get the total payment amount
with referral and promo bonus or tax amount. Also see that, which payment
gateway is used by the riders.

Able to call
Drivers are able to do call the customer and service support agent if they have
any query or question related to the trip.

Admin Dashboard Feature

Fika script features of dashboard: Manage your single
and multi location ride hailing and fleet management
business with fika script solution.
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Dashboard
A powerful and advanced dashboard with complete features highlight with real-
time data changing. All essential features highlight with graphical insights.

Today’s Request
Admin can manage today’s fare request with details like service ID, User ID,
username, Provider ID, provider name, service type, created date and completed
date, status for completion, amount, payment method and status with action
button for getting details in map or invoice details.

Complete Request
Admin can see complete trip details with like Id, User Id, username, Provider ID,
provider name, service type, created and completed service date, a status of
service, amount, payment method and payment status with action option to see
view map and invoice details.

Scheduled Requests
Admin can see scheduled requests with details like ID, request creation time,
time zone, pickup time, username, status, pickup address and destination
address and payment details like which payment gateway is used by the riders.
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Review and Rate
Admin can see rate and review with details like Trip ID, date, user email, a rating
given by a user, provider email address, a rating of providers. And know that what
are the users and providers experience.

Cancellation Reason
Admin can check the cancellation reason for each record with details like Trip ID,
cancellation date, user ID, provider ID, provider name, cancellation reason to
cancel by person details.

Map View
Admin can track real-time drivers with their location details in google map. In
provider map, search all provider details with an option like active provider,
inactive provider, waiting for a trip and In trip provider details along with the
separate provider tracking option with country, cities and provider email
information to track person real time and their service status.

Online Provider
Admin can see the online provider with details like ID, name of provider, email,
contact details, service request, completed request, cancel request, accepted
request, service serving city, profile, vehicle type, wallet amount, app version,
register date details with action button for edit profile detail, vehicle name, add
banking detail, service history, document view, add wallet, and decline profile.
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Approved Provider details
Admin can check approved provider details with ID, their name, email address,
contact details, total services request, completed request, accepted and
cancelled request, city, profile, service vehicle, wallet, app version, registered
date, details with action button for edit profile detail, vehicle information, see
banking details, check trip history, view provider document, add wallet, and
decline profile option.

Unapproved Providers
Admin can check unapproved provider details with their ID, name, contact details
like number and email, address, city, and state with install app version and
requested date details with action button for edit all profile details, check
separately details of the vehicle, banking details, document details and approve
service provider request option.

User Details
Admin can manage all user details with add, edit and decline their profile rights.
Admin can see the details of user profile like their ID, profile photo, their name,
email and contact details, all trip request details completed and cancelled trip
details, referral code, wallet, app version, register date details with action button
for edit, history, view document, decline profile and add wallet amount details.

Dispatcher Details
With help of fika script dashboard, Admin can add and check all dispatcher
details with rights to edit profile and banking details. Along with manage profile
details like their ID, name, contact details like email and phone number, country,
requested and completed trip details.
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Hotels Details
Admin can see and manage Hotels Partner’s details with their ID, name, email,
contact, country and trip request and completed details with action button for
editing and decline profile details.

Service provider details

Admin can see the all service provider’s detail in-depth and separately like online
provider, approved provider, an unapproved provider with add, edit and decline
their profile details.

Partner Details
Admin can see and manage partner profile with details like their profile ID,
partner name, contact details like email and contact number and country name
with action button for view profile details, view partners provider details, banking
detail and decline profile details.

Multiple countries
Add multiple countries for your business and make it on / off for business
anytime with manage detail like Currency, currency sign, country code, business
in a country on/off option, bonus to a user, bonus to referral, referral max usage
details with edit details option.
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Multiple cities
Add multiple cities in your business and make it on / off for business anytime
with manage details like country name, city, city pin code, zip code, business in
the city on/off option along with action button for editing this content.

Multiple service type

Add multiple vehicle service types like SVU, Sedan, Tesla, Luxury, Motorcycle, Tuk
Tuk etc and manage its details like Type Name, description, service type with
option normal or visitor within the business on/off option, type of image in a map
with map pin image with detail of aspect ratio.

Payment details
Admin can manage all user and service payment separately with dashboard’s
payment filed. A Separate payment management option like trip earnings, daily
earning, weekly earning, partner payments, pending payments, wallet history etc.

Daily Earning
Admin can check daily earning report with details like provider id, their name,
email id, date, fees with option button for edit details, add the wallet, banking
details with filter and data export option.
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Weekly Earning
In Weekly earning details, admin can see total trip details that done in past week
with a completed trip and their earning details, payment method with a separate
calculation of cash and card payment, referral and promotional details, wallet,
total admin and provider earning details with currency option. In weekly earnings
record admin also can see the separate trip details with provider ID, their name,
email id, start date and end date, earning with exact currency, payable amount of
provider with action button view statement and pay fee option

Trip Earning
In trip earning details, admin can see total trip details with a completed trip and
their earning details, payment method with a separate calculation of cash and
card payment, referral and promotional details, wallet, total admin and provider
earning details with currency option. In trip earning section, admin also can see
the separate trip details with trip ID, trip end date, provider name, email address
and their earning details.

Partner Payment
In partner payment board admin can see and manage partner payment details
like their name and Id, contact details, email address, start and end date, total
earnings, cash and partner fees, payable amount, paid by admin and remaining
amount to pay, pending payment, currency with action button for view statement
and pay option.

Pending Payment
Admin can check and manage all pending amount data with details like Trip ID,
date, username, their email, payment message and its charge with an action
button.
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Wallet History
Admin can see all user wallet details with their ID, role in system, date, email,
currency, wallet amount, add/debit current wallet amount details with the trip
details.

Setting
Admin can manage all fika script features and setting like basic, installation,
promo codes, documents, mail and SMS template, Admin settings.

Basic Setting
In basic setting, admin can manage an active business country, admin currency
code, admin currency, Admin time zone, display date time zone, admin contact
number, admin email address and contact email address, provider timeout in
seconds setting for service, default search radius, schedule request loop number
etc.

Notification Setting
Admin can manage notification setting with start and stop rights settings like
SMS, Email notification with on / off option. Draw road path in user and provider
app with on / off option, Referral profit on cash or card with on / off option. User
and provider email verification with on / off option. user and provider mobile
number verification notification with on / off option, Tip, Toll service with on / off
option, Force app update features for all apps, and last provider initiate trip with
on / off option.
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Theme Setting – Logo

Admin can manually change app logo with theme setting

Auto Sign
Admin can manage auto sign image with theme setting

Mail Title Image

Admin can set Email Title image for the template with theme setting

Title Icon
Admin can upload and manage title icon with theme setting

iOS Certificates Mode Setting

Admin can manage iOS certificate separately with sandbox and production
option. Upload push certificate, push key file with push passphrase option for
both user and provider.
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Documents
Admin can manage essential document upload details and set a needed
document as per needs. Manage details like ID of a document, Name of id,
country, type, option, with edit option.

Promo Code
Admin can manage promo code detail with Code, Country, Type like a percentage
or absolute, a value of Promo code, uses, states active or not, is an expired date
with option button to edit, promo code used info and inactive.

Installation Settings
Admin can manage all installation settings like SMS configuration, Payment
Configuration, Email Configuration, GCM API key, Google Places API key, Android
App URL, IOS App and Android app URL, Hotlines customer support app keys,
App name and App version etc settings.

Mail Template Setting

Admin can manage email template details and set an email unique title, email
title, email admin info, and email content.

SMS Template Setting

Admin can manage SMS unique titles and SMS content in this option.
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Admin setting
Super admin can manage sub admin status with Admin name, email id, their role
type, with the rights of edit and decline profile details.

Send mass push notification

Admin can send any news of update regarding offer, imp business news to all
user with a mass push notification option. admin can separately manage user
and provider push notification details with country wise option.

Search required data

Admin can directly search for any required data from the search option. Admin
can do searching via Id number, Provider name, username, and dispatcher name,
and all the data which you search.

Sorting the data

Admin can sort the data in ascending or descending order. Admin can do sorting
on User Id and Trip Id number, Driver and rider name and dispatcher name.
Admin gets the sorting list which admin has done.

Date wise filtering

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Admin can filter the data by date wise. Just input the starting and ending date
that you want and get all records between that days.

Explore the records

If an admin wants to explore any particular data for any purpose, then he can
explore it and get the all records in the Excel sheet and also save it

Dispatcher Panel Feature

Fika script features of dispatcher Panel: Manage on
behalf of ride booking with extensive web panel.

Login/Registration
Dispatcher can log in with email and password. If they do not have a credential
they go with registration form and register their self easily.
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Social Media Login

Dispatcher can immediately log in with their social media account like Facebook
and Gmail here are not required to manually add any username and password all
data are sync. with their social media account and it helps to login in very quickly
in fika script system.

Create Profile
To create the personal identity, Dispatcher can create the personal profile with
the all details and manage it with the editing. Also, upload the profile pic.

Create Requests
Dispatcher can create the requests on behalf of riders. Dispatcher puts all details
of the riders with a name, and pick up location to a destination location’s address
and also set ride now or later’s information.

Search from request history

Dispatcher can search any particular ID number, User and driver name that they
want and want to know all the details regarding any trip.

Data Sorting
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Dispatcher can sort the data in the ascending or descending order on ID number
or Username and Provider name and get the sorting list.

Date Filter
If dispatcher wants to get the history between some particular dates then, they
get it from date filter. Just input the starting and ending date that you want.

Export the Data

Dispatcher can export the data list that they want and they get the excel sheet of
all the history.

Future requests
Dispatcher can see all the future requests and know that what are the trip date of
the user and pickup to source location’s address. Also, see the payment mode of
the users.

Bank Details
To get a payment, bank details are required. They can add the bank details fika
script dispatcher panel, like bank name & address, bank account number & holder
name with bank’s unique and swift code.
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Manage Requests
Dispatcher can manage all the request that they create with the details like pick
up and destination location for the riders and when they want to do a ride and
manage the payments detail also.

Fare Estimates
To give the fare estimates to the riders from the pickup location to the
destination location, Dispatcher gets the fare estimates and give it to the riders.

Customer Panel Feature

Fika script features of customer panel: They can
manage their profile and ride hailing service details
online.

Login/Registration
If Riders want to do book a taxi by using the Panel, Login is required. If riders
using the first time, then they have to do registration first with all details.

Social Media Login

Riders can do log in with a Social Media’s account. Any personal Account is not
required. They can use Facebook or Gmail account.
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Recover the password
Riders can recover the password if they forget the password and reset it with the
option of forget password option.

Set Location
By using Panel, Riders can set the location of pickup and destination with the
address and set it on the map. After doing login.

Create Profile
Panel also provides the facility to the Riders to create their personal profile with
all details and manage it with doing editing and they can also upload the profile
pic.

Select Vehicle type

Riders can select the vehicle types which are available on the panel and they
have an option to select the Vehicle as per their comfortability.

Ride Now Or Later

Riders have an option for the riding. They can ride right now or they can also fix
the schedule for their future ride with the option of a ride later.
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Payment option
Riders have a Payment option. They can make payment by cash, card M-pesa,
Airtel Money or Equitel Money. If they go with a card they have to put some
information related to the card.

Apply for the Promo

To get some discount, riders can apply for the promo. and riders get some
discounts.

Verification
To get a confirmation of taxi booking, Riders will get the secret verification code
from the Email and SMS and know that request is done or not.

History
Riders can see their all over the previous history with all details like ID number,
Provider name, Date and time of the trip. Also, see the Payment details with the
amount and payment mode and payment status. To get details in depth they can
use the Action button.

Data Filter
Riders can filter the data by date wise. Between that day how many rides they do
they can know that by putting starting and ending date.
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Searching and Sorting

Riders can search and record with ID number, and Provider name. They can also
sort the data in ascending or descending order.

Explore the Data

Riders can explore the data is they have requirements. They get the Excel sheet
of all data.

Driver Panel Feature

Fika script features of driver panel: Driver can manage
their profile and work detail on the web

Manage Driver
Driver can manage their profile with details of their name, contact number, email
address and their location detail with rights of edit and update with change
password option.

History
Driver can see all trip history with Id number, username, service time, the status
of service, earning amount, payment mode, payment status, with an action of
edit, pay and delete the records option.
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Filter
Driver can filter data with sorting, search via filed and start to end date filter. with
exploring data in excel sheet option.

Upload documents
Become driver it’s essential to upload documents like ID proof, residential proof
and vehicle driving license etc.

Bank Details
Driver can add their bank details to receive service payment from the admin.
They can add required bank details like name, brand area, account number,
account holder name, with the bank address and unit, swift code etc.

Manage Vehicle
Admin can manage their vehicle with the detail like name, plate no., model, color,
passing year, service type with an action of edit and decline vehicle details.

Earning details
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Admin can manage their earning details with separate earning like the trip, daily,
weekly etc. They can see the details with the details of a total trip, total earnings,
cash, card, M-pesa, Airtel & Equitel Money trip, pro. Wallet, admin and provider
earning option. etc.

Partner Panel Feature

Fika Script Partner Panel Features : Connect local
vendros with your business.

Create Profile
Admin can create their profile with the essential details like ID proof, name, email,
password, phone number, address and partner name with update details

Service Provider
Partner can see their service provider details with ID, name, email, phone number,
profile image, service type with action of edit profile, decline service provider,
bank details etc. With sorting and exploring data option (excel sheet).

Request
Partner can see service request with details of ID, username, provider name, date
of service, status, amount, payment status, with action button of edit that detail,
banking details, decline record and view document details
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Partner Earning
Partner can check their own earning details with service provider ID, name,
amount, services fees, payment platform method, start and end date details with
exploring data on excel sheet option.

Hotel Panel Feature

Fika script hotel panel features: With the panel hotel
request for booking and get a 5% of commission.

Login/Registration
Hotel admin can sign up with registration form and log in with email and
password along with forgot password option in fika script system

Social Media Login

Hotel admin can log in immediately with their social media account like
Facebook and Google.

Profile
Hotel can manage their profile with the details like name, email. Current
password, country, city, phone, address, city lat and long coordinate details etc
with any time update rights.
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Exploring Data
Hotel admin can explore all requested service record in excel sheet with export
data button.

Request History
Hotel admin can check complete requested trip history with details like ID,
username, provider name, date and time, status, payment method, payment
status etc with action button for view invoice, view map, check user and provider
separate details.

Create request
A hotel can manually request for a customer trip with the details of username,
email, contact no. Floor and room no. Pickup and destination location with the
select service type. They can also calculate the ETA for the trip and select option
of the ride now or schedule for later.

Sort and Search Filter

Admin can filter service request data with sorting or searching features by filed in
fika script hotel panel.

Exploring Data
Hotel admin can explore all requested service record in excel sheet with export
data button.
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Future Request
Hotel admin can see future request data with details like ID, username, date time,
pickup address, destination address and payment mode with action button for
check user detail and cancel request option.

Date filter
Hotel Admin can filter service request data start to end date with help of fika
script hotel panel.