23/10/2024, 13:53 Add Emergency Contact Information (3PCTC) or (3CTC) or (3OSI)

Finder Article

Add Emergency Contact Information (3PCTC) or (3CTC) or (3OSI)

Use these commands to send an SSR teletype message to participating carriers showing emergency contact information for passengers traveling internationally.

How-To Steps / Commands

Prerequisites

Valid itinerary is present

Action Command Description Example

3PCTC/(contact name)/(country code)(phone

number)
Add emergency information 3PCTC/JOE DOE/US 817 555 0000
Note: Do not include dashes in the phone
number and include all dialing and area codes.

3PCTC/(contact name)/(country code) (phone 3PCTC/JOE DOE/GB 001 1111 111

Add emergency information with free text
number)/(free text) 0000/OFFICE NUMBER

Add SSR indicating to the airline 3PCTC// 3PCTC//

3CTCE/(e-mail address)-(name number)

3CTCE/JOE.DOE//AOL.COM-3.2

Add contact email for airlines to use in case of or

or
irregular operations (IROP) for all segments
3CTCE/(e-mail address)//(vendor) -(name
3CTCE/JOE.DOE//AOL.COM//TK-3.2
number)

3OSI (carrier code) CTCE (e-mail address)

Note: If there are multiple passengers, adding

Add contact email for JSX AIr (XE) 3OSI XE CTCE JOE.DOE//AOL.COM
one email address for the first passenger
should associate the booking on the carrier’s
side to all passengers.

Add contact mobile/cell phone number for 3CTCM/(phone number)-(name number)

all airlines to use in case of irregular operations Note: Do not include dashes in the phone 3CTCM/111 111 1111-1.1
(IROP) on all segments number.

Add contact mobile/cell phone number for

3CTCM/(phone number)/(language code:
all airlines on a specific language to use in case 3CTCM/111 111 1111/IT-1.1
Italian)-(name number)
of irregular operations (IROP) on all segments

Add SSR indicating to all airlines that

passenger refused to provide
3CTCRA/(free text)-(name number) 3CTCRA/REFUSED CONTACT-2.1
contact information in case of irregular
operations (IROP) on all segments

Note: 4SSR and 4OSI commands are still valid for American Airlines (AA) bookings, however, for consistency across all airlines we suggest you use the 3
commands instead.

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23/10/2024, 13:53 Add Emergency Contact Information (3PCTC) or (3CTC) or (3OSI)

Additional References
See related Finder articles

Delete a Special Service Request (3) (https://central.sabre.com/s/article/delete-an-ssr-special-service-request-3-or-4)

Modify a Special Service Request (3) (https://central.sabre.com/s/article/modify-an-ssr-special-service-request-3-or-4)

Caution
NONE

Things to Know
How do I include "@" in the e-mail added in the emergency contact
Use // in place of the @ sign in the e-mail address.
information (4CTCE or 3CTCE)?

How do I include an underscore "_" in the e-mail address in the

Use .. in place of the _ in the email address.
emergency contact information (4CTCE or 3CTCE)?

How do I include a dash "-" in the e-mail address in the emergency

Use ./ in place of the - in the email address.
contact information (4CTCE or 3CTCE)?

Per IATA Resolution 830d travel agents must actively ask each
passenger "whether they wish to have their contact details (mobile
What is expected from travel agents when adding passenger contact
number and/or email) provided to airlines participating in the itinerary
information to the PNR?
for the purposes of contact in an operational disruption (IROP)". This
applies to all passengers' bookings including groups.

Yes. Per IATA Resolution 830d and in accordance with the ticketing and
reservation procedures of the airline, agents should provide the
Is the contact information a mandatory field in the PNR? passenger’s mobile phone number and/or email address in the PNR.
Travel agents should use the industry standard for the contact element
entry SSRs CTCE and CTCM.

For information on IATA Resolution 830d, contact your IATA

Where can I find information related to IATA Resolution 830d?
representative or review their website for more information.

Per IATA Resolution 830d airlines shall use these contact details
exclusively for the purpose of operational notifications and shall not
use the contact details for sales or marketing purposes.
How should the airline use the passenger’s contact?
Operational notifications include but are not limited to changed time of
departure, flight delay alert, flight cancellation, pro-active flight-rebooking
information, seat change, gate change, baggage updates, check-in
open/automated check-in, etc.

When the passenger does not wish to provide contact, you must "actively
advise the passenger that this could result in not receiving information
What happens if the passenger refuses to provide emergency contact from the airline relating to flight cancellation or schedule changes
information for the airline? (including delay in departure)".
Adding the 3CTCR or 4CTCR SSR to the PNR indicates you advised the
consequences of refusal.

Can I include segment selection when adding the emergency contact

Yes. Segment selection is a valid entry, however, this data is mandatory
information (3CTCE) and/or a contact mobile/cell phone number
for all segments,
(3CTCM)?

What is the language code for English when I add the contact mobile
Use EN.
(CTCM) or contact email (CTCE) in an SSR?

What is the language code for Dutch when I add the contact mobile
Use NL.
(CTCM) or contact email (CTCE) in an SSR?

What is the language code for French when I add the contact mobile
Use FR.
(CTCM) or contact email (CTCE) in an SSR?

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23/10/2024, 13:53 Add Emergency Contact Information (3PCTC) or (3CTC) or (3OSI)

What is the language code for German when I add the contact mobile
Use DE.
(CTCM) or contact email (CTCE) in an SSR?

What is the language code for Italian when I add the contact mobile
Use IT.
(CTCM) or contact email (CTCE) in an SSR?

What is the language code for Spanish when I add the contact mobile
Use ES.
(CTCM) or contact email (CTCE) in an SSR?

What is the language code for Portuguese when I add the contact
Use PT.
mobile (CTCM) or contact email (CTCE) in an SSR?

Do I need to add emergency information for every passenger in the

Yes. There should be a PCTC for each passenger in the PNR.
PNR?

When adding the PCTC field, also update PNR remarks with information
as follows:
How do I include the mandatory historical remarks after adding the 5H-(passport number)-(two-letter code for country)/(last name)/(first
PCTC (emergency information) for American Airlines? name)
5H-(address)
5H-(phone number)

How can I display the emergency contact information (CTCE) after Since the CTCE information is a Special Service Request (SSR), you should
having added it to the PNR? display it as any other SSR using the commands *P3 or *P4

No. Country code is not a mandatory information when including the

mobile/cell phone on the 3CTCM command. In case you still want to
Do I need to include a country code when adding a contact include this data, you can use the command below:
mobile/cell phone number) using the 3CTCM entry?
3CTCM/(country code) (phone number)/-(name number)

Since the CTCE information is a Special Service Request (SSR), you should
delete it the same way you do for any other SSR using the commands:
3(SSR code line number)¤
How can I delete the emergency contact information (CTCE) after
having added it to the PNR?
See Delete a Special Service Request (3)
(https://central.sabre.com/s/article/delete-an-ssr-special-service-request-
3-or-4)

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