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Tushar Sable Resume

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27 views

Tushar Sable Resume

Uploaded by

tusharsable2001
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Tushar Vishwas Sable

[email protected]|+1(779) 775-7977

EDUCATION

Northern Illinois University, Illinois, USA


M.S. in Computer Science
Expected Graduation: May 2025

Sant Gadge Baba Amravati University, Maharashtra, India


Bachelors in Computer Applications
Graduated: May 2022

PROFESSIONAL SUMMARY

Detail-oriented and results-driven Master's student in Computer Science with a solid background in
fraud investigation and risk management. Experienced in eCommerce fraud analysis, particularly in the
credit card and rewards card sectors. Strong ability to investigate customer account activities, apply
preventative measures, and manage high-volume workflows. Excellent analytical skills, with a proven
track record of delivering high-quality results under tight deadlines in fast-paced environments.

SKILLS

Technical Skills:

 Programming Languages: Java, Python, JavaScript


 Fraud Detection & Risk Mitigation
 Data Analytics & Investigation Techniques
 Database Management: SQL
 Software Proficiency: MS Excel, MS PowerPoint, MS Word, Microsoft Teams
Soft Skills:

 Analytical Thinking: Expertise in identifying and analyzing fraudulent patterns and trends.
 Communication: Strong verbal and written skills; adept at presenting findings to stakeholders.
 Problem-Solving: Excellent ability to assess high-pressure situations and make sound decisions
independently.
 Organizational Skills: Proven ability to manage multiple tasks effectively while maintaining
attention to detail.
 Time Management: Strong ability to prioritize tasks in a fast-paced environment.
 Collaboration: Experience working with cross-functional teams to drive process improvements.
 Adaptability: Flexible in managing shifting priorities and responding effectively to dynamic
work environments.

 Collaboration: Experienced in working with cross-functional teams to drive


process improvements and achieve operational goals.

CERTIFICATIONS

 AWS Certified Cloud Practitioner

PROFESSIONAL EXPERIENCE

Amazon Web Services (AWS) – Hyderabad, India


Investigations Specialist
August 2023 – December 2023

 Conducted investigations in the Buyer Abuse Department, focusing on fraud detection


across various queues including DNR (Did Not Receive), MDR (Materially Different Return),
RR
(Returnless Refund), Pre Returns, Email Confirmation, Abuse Risky Order, DNR Refund
Approval, In-transit, PSI Transfer Risky Order, and Pass or Cancel an Order.

 Utilized Nautilus for most investigations and transitioned to Paragon for faster and
more efficient case resolutions.

 Identified risky accounts and related accounts with abusive patterns, resulting in timely
account closures and fraud prevention.
 Collaborated with cross-functional teams to identify gaps in Standard Operating
Procedures (SOPs), recommending process improvements that reduced investigation
workload by 25%.
 Played a crucial role during peak sales periods, ensuring prompt resolution of customer
queries and reducing response times by 30% during festive and high-traffic events.
 Consistently exceeded daily targets, maintaining high investigation quality, which contributed
to an early conversion from Fixed-Term Contract (FTC) to Full-Time Employee (FTE).
 Participated in team meetings to discuss SOP updates, process improvements, and
identified potential revenue leakage areas.

Transaction Risk Investigator


December 2022 – August 2023

 Performed comprehensive investigations of buyer and seller transactions, identifying


fraudulent patterns and mitigating abuse on the Platform

 Worked across queues related to buyer and seller abuse to ensure fraudulent transactions
were identified and mitigated effectively.
 Provided feedback to management on SOP inefficiencies, leading to refined
investigation protocols and reduced error rates.

 Exceeded investigation targets consistently, contributing to a 20% improvement in


team productivity while maintaining high-quality metrics.

 Supported the team during high workload peaks and participated in special projects to
optimize operational efficiency.

RESEARCH PROJECTS

Concurrency Sorting Algorithm Animation App

 Developed an educational tool using Java and JavaFX to visually demonstrate concurrency
in sorting algorithms, helping users understand algorithm efficiency and thread
management.
 Integrated popular sorting algorithms (QuickSort, MergeSort) and designed animated
workflows for clearer insights into their operations.

College Data Management System

 Built a robust data management system using Visual Basic .NET and SQL Server,
implementing advanced validation and security protocols to ensure reliable data handling.
 Enhanced user experience through an intuitive interface and optimized database queries
to improve performance.

ADDITIONAL INFORMATION

 Proven ability to work in fast-paced, high-pressure environments with flexibility to


manage shifting priorities.

 Experienced in handling peak season operations, ensuring timely responses to


customer inquiries and reducing backlog during high-demand periods.

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