ancient and medieval period 1870

Ancient Greece waldorf astoria

Zeus (god od hospitality) mid-19th century

guest (xenos) be respectful to host elevator and powered electricity

host (hospes) provide shelter and protection late 19th century

xenia - travelers were given food shelter and protection hotel education

rutual washing of guests feets Charles Dickens

featured hotels

Ancient Rome 20TH CENTURY

hospitum less religious 1900

provide favors in exchange of something roadside motels

build and maintain relationships 1920

display wealth air-conditioned hotels

occurred in private setting (villa) 1950

taverns Hilton

inn 1960

standard rating system

EARLY Modern period 1980

17th century Hostellerie de petit leon hospitality management courses

18th century europe grand tour 1990

16-19th century software for booking. internet

provide foods, lodging and stables for horses LATE 20TH CENTURY

located on major trade routes Introduction of computer

grand tour increases the demmand for accommodation SABRE (1964) first software

17th century “hotel” began to be used Expedia 1996

18th century boutique hotels

luxury hotels began to emerge American Hotel and Lodging Educational institue (AHLEI)

hotel ritz by cesar ritz 1898 21ST CENTURY

beginning of professional hotel management 2000

economic growth increased urbanization airbnb

early hotel associations began to form 2010

1829 homeaway alternative lodging operations

savoy hotel in london 2020

1830 increased health protocol due to covid 19

term hotel became common

6 emotionals skills for hospitality management
HOTEL MANAGEMENT MEANING AND PRINCIPLES
1. kindness
Management
2. optimism
act of getting people together efficiently and effectively
3. work ethic
Hotel Management
4. integrity
oversee all aspects of hotel
5. self Awarenes
concepts
6. Empathy
1. planning
Characteristics in Hospitality management
2. organizing
1. respectful
3. staffing
2. present
4. directing/ leading
3. responsive
5. Controling
4. personal
- [ ] 14 principles of hotel management
5. non judgmental
1. division of work
6. non-intrusive
2. authoruty and responsibility
7. relaxed
3. discipline
8. personable
4. unity of command
9. perceptive
5. unity of direction
10. consistent
6. subordination of individual interest to the general interest
11. appropriate
7. renumeration
12. uplifting
8. centralization
13. surprising
9. chain of command (scalar chain)

10. order

11. equality

12. stability of personel

13. initiative

14. espirit de corpse

DEPARTMENTS OF HOTEL Housekeeping
- [ ] OPERATIONAL - cleaning of rooms
- [ ] ADMINISTRATIVE - maintenance
OPERATIONAL - gardening
1. front office - guest/ staff laundry
2. food and beverages Food kitchen production
3. housekeeping - provide food
4. food kitchen production - hot kitchen
ADMINISTRATIVE - cold kitchen
1. maintenance - bakery
2. accounting - buchery
3. human resource Maintenance
4. electronic data processing - maintain equipment machines water and aircondition
5. communication Accounting
6. security - budget allocation
7. purchasing stores - giving salaries
8. sales and marketing - cost and revenue
Front office - balance sheet
- reception human resource
- information - recruitment
- cashier - training staff
- guest relation desk - attendance
- bell desk Electronic Data Processing
- travel desk - it of hotel
- reservation desk Communication
- telephone operator - telephone communication
Food and beverages - cable audio visual equipemts
- restaurant - keeping hotel safe
- room service Purchasing
- banquet - purchase of materials
- bar and lounge - inventory of goods

- store all purchased items

Sales and marketing

- sell the room

- advertisements
TYPES OF HOTELS 13. Inn

1. Apartelle - there’s a bar and restaurant

- long term stay - within the pub

- apartment hotel 14. International resort hotel

- leased for tourist and travelers - 5 stars

2. Backpackers - leisure and sporting facilities

- for travelers/ hikers 15. Lodge

- like a dorm with many beds - more connected to the nature

3. Bed and Breakfast 16. Motel

- private bedrooms - per hour stay

- breakfast included - midnight hotel

- owner lives in the house 17. Pension home

4. Boutique hotels - for elderly

- with exclusive style 18. Private home

- hotel with themes - temporarily for rental

5. Budget hotel 19. Transient house

- offers affordable rooms - can use all the facilities

- for business travelers 20. Resort

6. Camping park - place with pleasant environment

- park for camping only 21. Restaurant with rooms

7. Campus accommodation - main focus is the restaurant

- provided by the college / univ - can order without rooms

8. Guest house 22. Self catering

- private home for exclusive house - has its own kitchen

- owners doesn’t live inside 23. Service apartments

9. Holiday park - cleaning services available

- park that offers holiday homes - self catering apartments

10. Hotel 24. Touring park

- provide living for visitors - offers tour

11. Hospice - camping pitches

- given by priest

12. Hostel

- supervised by adults

- young hikers or cyclist

- student outside univ

TYPES OF RESTAURANTS STYLE AND LOCATION OF HOTELS

- [ ] Fast food - resort hotels

- quick service - airport hotels

- [ ] Fast casual - casino hotels

- do not offer full table - economy hotels

- [ ] Casual - conference hotels

moderately priced - commercial hotels

- [ ] Family dining - suite hotels

- served for sharing CLASSIFICATIONS OF HOTELS

- [ ] Fine dining AAA (HIGH)

- etiquette 4 sports facilities

VARIATIONS OF RESTAURANT Conference facilities

- [ ] brasserie and bistro Employee facilities

- beer drinks AA (STANDARD)

- Buffet and Smorgasbord 3 sports facilities

- hot and cold meats Standard class

- Cafe CLASS A

- offers meals and breakfast 2 sports facilities

- Cafeteria No room needed

- food served ready At least 1 food and beverages

- Coffee house

- emphasize coffee HOTEL RATING SYSTEM

- Destination Restaurant One star

- Worth a trip High standard of cleanliness

- Tabletop cooking 75% rooms are private

- shabu shabu TWO STARS

- Mongolian barbecue Good overnight accommodation

- nasa malaking bilog na pan with veggies niluluto sa harap THREE STARS

- Pub Larger

- beer and drinks Wide choices of foods

- Teppanyaki style FOUR STAR

- niluluto sa harap pero maliit lang yung space Superior overall

24 hours room service

FIVE STAR

Luxury very well cared