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Work Experience Guidelines Welcome

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7 views

Work Experience Guidelines Welcome

Uploaded by

aleeshaprince108
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
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Work Experience Guide

Welcome to the Hilton


Cambridge City Centre
Dear Aleesha,

A warm welcome awaits you at the Hilton Cambridge City Centre as you join us for
your one week work placement on the 10th July 2023 and gain experience in:

 Reception, Concierge and Front office


 F&B service, including Conference and Banqueting

We will provide you with a chance to buddy up with one of our Team Members to
really get involved in the world of hospitality and observe, develop and learn plenty
of knowledge and skills for the future.

Within this guide there is information regarding the following:


 General do’s and don’ts
 Grooming standards
 Your Timetable
 Jargon buster

You will also have the opportunity to work with lot’s of different people whilst you
are at the Hotel however please do not hesitate to contact me should you have any
questions or concerns.

Please arrange to attend wearing a white shirt, dark trousers (or skirt) and dark
comfortable shoes. You will be on your feet most of the day. If any uniform is
required it will be provided. You will be given a name badge.

You will have a 30 minute break and meals on duty will be provided. If you have any
dietary requirements then please do let me know in advance.

Contact details:
Sally Blance
Human Resources Manager
Telephone number: 07583059044
Email address: [email protected]
I sincerely hope that you enjoy your time with us. It is a whole new
world post-pandemic and as with many businesses in the hospitality sector we do
have a few vacancies and it is very busy.
Kind Regards,
Sally Blance
Human Resources Manager

General Guidelines
Dos and Don’ts

During our time with us at the Hilton Cambridge City Centre please note a
few guidelines below:

Don’ts Do’s
Never use the guest lifts. Always tell your Department manager if
You are not permitted to work you are going to leave the building.
alone or visit any of the hotel
bedrooms

Never use the guest toilets. If you have to move an item and you
think it is too heavy you must advise the
department manager.

Never chew gum, eat or drink in Always ask for help and ask loads of
public areas of the hotel. questions.

Never use any lifts if there is a Observe all Health and safety training
fire evacuation. Always use the given to you at all times.
nearest stairs.

Do not use any chemicals unless Tell us if you would like to learn
you have been directed to and something in particular.
have been trained how to use
them.

Do not use any equipment Enjoy your time with us!


unless you have been trained to
do so and have been directed to.

Absence
If you cannot attend any days of your work
experience placement you must call the Hotel and
ask to speak to the duty manager to report your
absence, or message myself and I will undertake to
notify the department.
Your Timetable:

Student: Aleesha Prince Department and HoD Contact

Monday 10th July 2023 Rotation and assistance in Reception,


Executive Lounge, Concierge 10-3pm
John Caro/Alyssa Reyes
Tuesday 11th July 2023 Reception, Executive Lounge, Concierge 9-3pm

Wednesday 12th July 2023 C & E Events 9-3pm

Thursday 13th July 2023 F & B Lounge 9-3pm

Friday 14th July 2023 Breakfast/F & B Lounge/Reception 8.30-


2.30pm
Jargon Buster
Within the hospitality industry there is a lot of “Jargon”. Here are some of
the main words and phrases that you are likely to come across during your
time at Hilton:

A La Carte A La Carte menu (list of starters, main courses and desserts)


Assembly The area where you assemble after a fire evacuation
point
B&B Bed and Breakfast

Beverage Any drink – tea, coffee, alcohol, soft drink etc

Check-in The registering of guests at Reception for an overnight stay

Check-on Restaurant staff check on food orders in the kitchen

Check-out When a guest leaves the hotel after their stay, they are checked-out of
the room inventory

Comp Complimentary

Covers Refers to place setting or customers served in the Restaurant

DBB Dinner, Bed and Breakfast

Double Room type with a double bed


Room
DM Duty Manager - there is always one Manager at any given time who is
the Duty Manager and will solve any day to day problems

F&B ‘Food & Beverage’ - everything concerned with food and drink
GM General Manager

KP Kitchen Porter/Kitchen Steward works in the kitchen to keep it clean


and hygienic

Mis-En-Place Literally ‘put in place’ your preparation for your work

VIP Very Important Person

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