Hearty Welcome

Technical Training
Eternity Level-1
Module 2 : sa mode ,
templates & maintenance
 Agenda
SA (System Administrator) Mode

SLT H/W Template

TWT H/W Template

SAFT (Station Advance Feature Template)

System Upgradation / Configuration Back up

SMDR Report Generation

Sa programming mode
 System Administrator Mode
Print Room Status Report IC Call-Print Filters Master Time Zone
Print Alarm Status Report IC Call Record-Online Station
Mode Present/Absent
Status- Mobile Port Clear IC SMDR Buffer Keypad Lock/Unlock
Status-SIP Trunk Internal Call-Print Manual Time Zone
Filters
Status-VoIP Ethernet Port Internal Call-Print Terminate Security
Filters Dialing
OG Call-Print Filters Internal Call DOP On/Off
Record-Online Mode
OG Call Record: Online Clear Internal SMDR Dial in Conference
Mode Buffer
Delete OG Calls System Activity Log DS1 Performance Report
Clear OG SMDR Buffer System Fault Log Change SA/User password
SA Mode

Click here to enter

“SA Mode”
SA Mode

Default SA password
is “1111”
SA: Station Properties

Enter Station Number

here i.e. 3001

Enter Station Name to

Search by Name i.e. Reeja
SA: Station Properties

Extension properties like Call

Budget, DND, Call Forward
can be configured
SA: Call Forward - All Stations

Forward calls of all stations

on a particular number
SA: TWT Trunk Properties

Call budget can be assigned to the TWT trunk

SA: BRI Trunk Properties
Call budget can be
assigned to the BRI trunk
SA: T1E1 Trunk Properties
Call budget can be assigned to the T1E1 trunk
SA: SIP Trunk Properties
Call budget & Mobile port details configured
SA: SIP Trunk Properties
SIP Trunk basic
parameters defined
SA: VoIP Ethernet Port Properties
SA: SMDR - Day/Night Mode

Set system in
1. Day Mode
2. Night Mode
3. Operate System
as Per Timetable
Assignment
SA: SMDR - Outgoing Call Filters

SMDR Reports :
Outgoing Call
Print Filters
SA: SMDR - Incoming Call Filters

SMDR Reports :
Incoming Call
Print Filters
SA- SMDR: Internal Call Filters

SMDR Reports :
Internal Call
Print Filters
SA- SMDR - Online

SMDR Online
for OG, IC &
Internal calls
SA: SMDR- Delete Call Record

Mark this flag to delete all internal calls

Mark this flag to delete all Incoming Calls

Mark this to delete all Outgoing Calls

Customized setting for

deletion of OG calls
SA-Call Budget Report

Click here to print

call Budget Report
 SA-Wakeup Alarm Report

Click here to print

Wakeup Call Report
 SA-Reminder Report

Click Here to Cancel

Reminders

Click here to print

Reminders
SA Options

Enter Current & New

Password to change
the SA password
 SA-System Activity Log

Click here to
Start SAL

Click here to
Clear SAL
 SA-System Fault Log

Click here to Start SFL

Click here to
Clear SFL
SA-System Details
SA-DOP- Turn On/Off

Click here to Turn

DOP On & Off
SA-Security Dialing Termination
SA- Dial-In Conference Cancel

Submit the
Conference number
to cancel the Dial-in
Conference
SA-Loop Back Test : Far End

Enter destination port & IP

Address for T1E1
performance report
SA- T1E1 Performance Report

Click here to start T1E1

performance report
SA- T1E1 Performance Report
 SA- System Usage

List of Current
Activities in the System Displays the
Used Resources
Slt hardware template
 SLT H/W Template

Set of features that completely defines the hardware parameters

of a SLT port. 50 SLT Hardware Templates
Features:
CLIP Type VMS Flag
Digit Pad Count Answer Signaling
Ring Type Disconnect Signaling
Transmission Gain Open Loop Disconnect Timer
Receive Gain DC Loop Current
AC Impedance
DTMF Detection
Flash Timer
 SLT H/W Template

CLIP Type : Caller line identification & presentation on SLT

4 CLI signaling protocols on SLT ports

- None

- DTMF

- FSK V.23

- FSK Bellcore
 SLT H/W Template

Digit Pad Count:

Digit pad count signifies the number of zeros to be padded with
the calling party‟s number before displaying it.
Count : 0-9

Ring Type:
Low Sinusoidal
Low Trapezoidal
Sinusoidal
Trapezoidal
 SLT H/W Template

Transmission Gain:
Programmable transmission gain of individual SLT port

Transmission speech level can be adjusted according to the

Requirement:
Tx Gain
-3 dB
0 dB
+3 dB
+6 dB
 SLT H/W Template

Receive Gain:
Programmable receive gain of individual SLT port

Receiving speech level can be adjusted according to the

requirement:
Rx Gain
-3 dB
0 dB
+3 dB
+6 dB
 SLT H/W Template

AC Impedance:
Programmable AC Impedance of individual SLT port

AC impedance can be adjusted according to the device connected

to the SLT Port

Default Impedance : 600 Ώ

AC Impedance
600 Ώ
900 Ώ
350 Ώ + (1000Ώ || 0.2 µF)
220 Ώ + (820Ώ || 120 nF)
 SLT H/W Template

DTMF Detection:
The DTMF detection on the SLT port can be enabled or disabled
according to the requirement.
This Feature is applicable for E&M Interface
VMS Port:
Programmable SLT port as VMS port.
Required if Auto Attendant/Cadence or VMS is integrated with
ETERNITY.
Send DTMF strings to the attached device during a valid event
Code Meaning
0 Normal Port
1 VMS Port
 SLT H/W Template

FLASH Timer :
Flash is breaking the loop current for 83ms to 900ms
Flash Timer signifies the time period for which the loop current breaks
Flash Timer is programmable
 SLT H/W Template
Answer Signaling:
Programmable answer signal on SLT Port
- None
- Polarity Reversal
Applications : PCO, GPAX
Disconnect Signaling:
When SLT using any port for out going and when called party
disconnects, the SP provides disconnect signal. The information is
generated on SLT port so that the billing can be stopped
- None - Polarity reversal - Open loop detection
Open Loop Disconnect Timer: This is a Timer for which battery
voltage will be removed from SLT port on called party disconnection
Event. By default set to 500msec
 SLT H/W Template

DTMF Detection:
The DTMF detection on the SLT port can be enabled or disabled
according to the requirement.
This Feature is applicable for E&M Interface
VMS Port:
Programmable SLT port as VMS port.
Required if Auto Attendant/Cadence or VMS is integrated with
ETERNITY.
Send DTMF strings to the attached device during a valid event
Code Meaning
0 Normal Port
1 VMS Port
 SLT H/W Template

DC Loop Current:
Programmable DC current on SLT ports
- By default the value is 35mA
- It can be set to 25, 30, 35, 40mA
- If distance is more, then loop current need to set with less value

Internal Digit- Digit Wait Timer:

Timer for which system waits for the next digit during internal
dialing
Programmable internal digit-digit wait Timer (001-255 seconds)
Default Value – 7 Seconds
 SLT H/W Template
Digits dialed during digit-digit wait Timer
Call Dial tone Inter digit Inter digit
Process Timer Wait Timer Wait Timer

2 0 3
Call Placed
203 dials 201
RBT

Digits not dialed during digit-digit wait Timer

Call Dial tone Inter digit Inter digit
Process Timer Wait Timer Wait Timer

2 0 Idle
203 dials 201
Error Tone
Back
Twt hardware template
 TWT H/W Template

Set of Features that completely defines Hardware Parameters of

(TWT) Two Wire Trunk . 50 TWT Hardware Templates
Features:
Trunk Type Answer Supervision Type
AC Termination Impedance Pseudo Answer Supervision Timer
Dial Type Disconnect Supervision
Pulse Type Ratio Open loop Disconnect Timer
Rx CLI Type Disconnect Tone Detection
Rx Gain (dB) Disconnect Tone Cadence
Tx Gain (dB) Speech Delay timer
Pause Timer
Back
 TWT H/W Template
Features:
Ring Cadence Off Ring Impedance
DTMF Out Dial Ringer Threshold
DTMF Detection PPDC
Flash Timer G/W Application- Ans Signaling
On Hook Speed Category (Logical Partition)
Off Hook Speed Rx Gain at SIP Trunk
Current Limiting Tx Gain at SIP Trunk
Minimum Loop Current Rx Gain at SIPTrunk
Tip-Ring Voltage Rx Gain at SIP Trunk (Pass Through FAX)
 TWT H/W Template : Trunk Type

• Normal - For normal conventional TWT, select this option

• Hotline - When this Trunk grabbed then call will connect

to remote location without dialing any number (Point to
Point)

• Delayed Hotline - This type of Trunk will give some

predefined time to dial out side number. After expire of
this Timer if user doesn‟t dial any digit then call will
automatically connect to the predefined remote destination
TWT H/W Template : Trunk Type

Select Trunk
Type here
 TWT H/W Template : AC Termination
Impedance

• ETERNITY supports 16 AC Termination Impedances which is

programmable according to different countries‟ requirements

• AC Impedance of TWT Port of ETERNITY is to be matched

with PSTN line side Impedance

• If this value get mismatch then Noise/Echo can occur during

conversation
 TWT H/W Template : AC Termination
Impedance

Program the Suitable

Termination
Impedance Here

To make the “Impedance Change” effective, ETERNITY needs to be restarted once

 TWT H/W Template : Dial Type

• Pulse Dialing : Pulses sent

• Tone Dialing : Combination of Frequency

Pulse Dialing Ratio

Pulse Dial Ratio
10 PPS, 1:2
10 PPS, 2:3
10 PPS, 1:1
20 PPS, 1:2
20 PPS, 2:3
20 PPS, 1:1
 TWT H/W Template : Dial Type

Program the PSTN Dial type here. If the Dial

type is Pulse, various option to select the
Pulse Per Second (PPS) and
Make(on): Break (off)Ratio is supported
 TWT H/W Template : Rx CLI Type

• ETERNITY supports more than 10 CLI formats as a Rx

CLI on TWT ports

Program the required CLI type

here. The CLI type programmed
here is to be matched with
PSTN CLI type
 TWT H/W Template : Rx & Tx Gain

• Receive and Transmit Signal on TWT Port

can be gained or attenuated

• It is varying from +12 to -15dB in 1dB step

• By default value for RX and TX Gain is 0dB

• Here Negative implies Attenuation and Positive implies Gain

TWT H/W Template : Rx & Tx Gain

Program Rx and Tx Gain

requirements here
 TWT H/W Template : Answer
Supervision Signal
• This is the signal extended by the PSTN Exchanges to inform
the Answer Status of the Called Party to CPE (PBX, PCO
Machines etc.)
• It is useful to get actual conversation duration which is
required for billing purpose of CPE
• ETERNITY can detect two types of Answer Signals
- Polarity Reversal
- 12/16 KHz*
• If this information is configured wrong then that calls will not
be matured/stored in SMDR Buffer
12/16 kHz is supported on old CMX based TWT Cards
TWT H/W Template : Answer
Supervision Signal

Program Answer
Supervision Type here
 TWT H/W Template : Pseudo Answer
Supervision
• If Answer Supervision Signal is selected as “None” then call
will be forcefully matured after the Pseudo Answer
Supervision Timer

• Programmable Timer from 001 to 255 seconds

• This mode of billing will be used when Telephone Exchange

does not provide any Answer Supervision Signal

• Bills generated using this Timer will not be accurate

• By default the Timer is 20 Seconds

 TWT H/W Template :
Pseudo Answer Supervision Timer

Program Pseudo Answer

Supervision Timer here
 TWT H/W Template :
Disconnect Supervision Signal

• This is the signal extended by the PSTN Exchanges to inform the

Disconnect Status of the Remote Party to CPE (PBX, PCO
Machine etc.)
• It is useful to release the TWT port if the Remote Party
disconnected and PBX User doesn‟t
• ETERNITY can detect two types of Disconnect Signals
- Polarity Reversal
- Open Loop
• Open Loop Disconnect Timer can be variable from 001 to 999
ms
 TWT H/W Template :
Disconnect Supervision Signal

Program Disconnect
Supervision Signal
Type here

If Disconnect Supervision Type is

Open Loop then program the Open
Loop Disconnect Timer here

Open Loop Disconnect is supported on new DSP based TWT Cards

 TWT H/W Template :
Disconnect Tone Detection
• If Disconnection Signals are not available from PSTN
Exchanges, ETERNITY can disconnect the calls by detection of
Disconnect Tones available from the PSTN at the time of
Remote Party hangs-up
• Disconnect Tones consists of Cadences and Frequencies
• The Cadences are
- ON Time Cadence (Programmable)
- OFF Time Cadence (Programmable)
• The frequency ranges from 20-1400Hz (Programmable)
The frequency range is Auto Detect and not programmable in non DSP based
TWT Cards (275-665Hz)
 TWT H/W Template :
Disconnect Tone Frequency

• The frequency is divided in to 2 Parts

- Frequency 1 (F1) : 300 to 1400Hz
- Frequency 2 (F2) : 20 to 1400Hz

Operator Flag Meaning

No Programmed Value of F1 will be
considered by the Disconnect frequency
* System will modulate F1 and F2 and
consider the result as a Disconnect Tone
frequency
+ System will add F1 to F2 and consider the
result as a Disconnect Tone frequency
 TWT H/W Template :
Disconnect Tone Frequency

Select Operator
Flag Here

Program
Frequency 1 here

Program
Frequency 2 here

The frequency details are to be know from the Service Provider and programmed
here. Wrong value programmed here can cause unwanted Call Disconnections
 TWT H/W Template :
Disconnect Tone Detection

• Disconnect Tone Detection can happen in 2 States

State Meaning
DID No dial State The External Caller calls in and doesn‟t dial
any valid DTMF digits and hangs up. During
the period after completion of DID beep Timer
system will start detecting the Disconnect Tone
OG Calls+ All call States In case of both incoming and OG calls system
other than “DID No will start detect the Disconnect Tone Detection
dial State” in all States (During Speech, Ringing, Busy
etc.)

In case of DSP based TWT card enabling the 2nd option can do all Disconnect
Tone Detection. In case of non DSP based TWT card both the options to be
enabled to detect the Disconnect Tone at all events
 TWT H/W Template :
Disconnect Tone Detection

Enable/Disable
Disconnect Tone
Detection during
different States here

Enabling Disconnect Detection with wrong frequency value can cause

unwanted Call Disconnections
 TWT H/W Template :
DID Disconnect Tone Detection Timer

• The Timer is significant only for the non DSP based card and
Disconnect Detection on DID No Dial State Flag is enabled
and caller doesn‟t dial any thing

• Programmable from 1-9 Seconds

• The Timer will be loaded after completion of DID No Dial

State or Completion of Beep Timer
 TWT H/W Template :
DID Disconnect Tone Detection Timer
• Disconnect Tone Cadence is of 2 Parts
- First Cycle
- Subsequent Cycle
• In each Cycle ON and OFF Timers can be programmable (Range
40 to 4000msec range)

Program the
Disconnect Tone ON
and OFF Timer here
 TWT H/W Template :
Speech Delay Timer
• Some Old Telephone Exchange TWT lines will take 2-3 seconds
to detect “Loop Close” and feed delayed dial tone then after
• ETERNITY supports Speech Delay Timer in which the same
delay can be programmed
• This will help to avoid wrong number dialing on the TWT port

Program Speech
Connection Delay
Timer here
 TWT H/W Template :
Pause Timer
• When the System dials any number using “Store and Forward
Method including Trunk Access Codes” there may be a delay
required between TAC and Dialed Number
• Pause Timer helps to program that delay which results no
wrong number dialing

Program Pause
Timer Here
(500-2500ms)
 TWT H/W Template :
Pause Timer
User dials “0” to grab
A Trunk and dials
263172
0 ETERNITY
2 6 3 1 7 2
Busy

Pause Timer 5
User Redials by “7” Seconds
ETERNITY

0 2 6 3 1 7 2
ETERNITY

Pause Timer is utilized by the features like Redial, Auto Redial and
Global Memory Dialing
 TWT H/W Template :
Flash Timer
• Programmable TWT Flash Timer

• Flash is breaking the loop current for 83ms to 900ms

Program Flash
Timer here
(83-900ms)
 TWT H/W Template :
Ring Cadence Off Timer

• Programmable Timer to match the OFF time for Ring Cadence

with PSTN
• During the incoming call on TWT port, if CO gives Ring in
which Ring Off period is quite long, the system will consider that
ring is stopped, and hence the system stops ringing the SLT/DKP
ports but still the incoming call is present
• To avoid this happening it is necessary to match Ring Cadence
Off Timer of CO with PBX
 TWT H/W Template :
Ring Cadence Off Timer

Program Ring
Cadence Off Timer
(1-9 sec)
 TWT H/W Template :
DTMF Out Dial
• When the number is dialed, the programmed „DTMF Tone‟ is sent
to the CO by the TWT card
• Applicable for, Memory dialing, Auto Redial,
Redial and making OG call from DKP
• The level of DTMF digit is fixed value of -6dB
• Programmable DTMF ON Timer (Width of DTMF)
• Programmable DTMF inter digit Pause Timer (Width between 2
DTMF digits)
This Parameter is applicable only for new DSP based TWT Cards
 TWT H/W Template :
DTMF Out Dial

Program DTMF
inter digit Pause
Timer here

Program DTMF
digit ON Timer here
 TWT H/W Template :
DTMF Detection

• ETERNITY detects DTMF during DID

• Length and ON, OFF Timer of DTMF digit may be vary from
Carrier to Carrier
• ETERNITY offers flexibility to program the above parameters to
detect best possible detection of receiving DTMF digits
• Following Parameters are programmable
- Minimum Level of DTMF Detection
- Minimum ON time of DTMF digit
- Minimum OFF time of DTMF digit
 TWT H/W Template :
DTMF Detection
Program Minimum
OFF time of
DTMF digits

Program Minimum Program Minimum

Level of DTMF ON time of DTMF
detection here digits
 TWT H/W Template :
On-Hook & Off-Hook Speed

• On-hook Speed : This Parameter sets the amount of the time for
the line-side device to go On-hook

• Off- hook Speed : This parameter decides the time to settle the
line transients after which transmission or reception can occur

This Parameter is applicable only for new DSP based TWT Cards
 TWT H/W Template :
On-Hook & Off-Hook Speed

Program ON and
OFF hook speed of
the CO line here

This Parameter is applicable only for new DSP based TWT Cards
 TWT H/W Template :
Current Limiting
• This parameter decides whether to limit the loop current or not

• By enabling the current limiting mode, it will limit the loop

current to maximum of 60mA

Enable/Disable
Current Limiting
Flag here

This Parameter is applicable only for new DSP based TWT Cards
 TWT Hardware Template:
Minimum Loop Current

• This parameter sets the minimum Loop Current in which TWT

port can operate

Program the
Minimum Loop
Current here

This Parameter is applicable only for new DSP based TWT Cards
 TWT Hardware Template:
Tip-Ring Voltage
• This parameter adjust the TIP/Ring voltage on the Line side
• Countries where low voltage is required should use lower
TIP/Ring voltage

Program the Tip-

Ring Voltage here

This Parameter is applicable only for new DSP based TWT Cards
 TWT Hardware Template:
Ring Impedance

• 20Mohm ringer impedance is provided on the line side by the

Trunk module
• Some Countries like Poland, south Africa and Slovenia requires
high ring impedance which is achieved by the Trunk module by
setting to “Synthesized Impedance”

Program the Ring

Impedance here

This Parameter is applicable only for new DSP based TWT Cards
 TWT Hardware Template:
Ring Threshold

• This parameter decides the level below which it would not

generate the ring event and level above which it would generate
the ring event

Select Ring Threshold

Level here
 TWT Hardware Template:
PPDC( Pre PSTN Digit Count)

• Count of number of digits to be ignored before toll control

check on the TWT line
• Application: Behind PBX

Program PPDC
here
TWT Hardware Template: Behind PBX
Application
 TWT Hardware Template: G/W
Application - Answer Signaling

• This Parameter helps to extend Answer Signal to the Source

Device about the remote answer state
• The Answer Signal is maximum of 4 DTMF Strings which can
be 0-1, * ,# ,A ,B ,C and D
TWT Hardware Template: G/W
Application - Answer Signaling

Program DTMF
String here

Enable/Disable G/W Answer Signal

 TWT Hardware Template: Category

• This Parameter helps to do Logical Partition between VOIP and

other PSTN Trunks
• Some countries make this requirement as mandatory clause for
PBX

Logical Partition

GSM

VOIP

TWT
 TWT Hardware Template: Logical
Partition

• Logical partition helps to restrict calling between VOIP and

other Trunk types

• Helpful to meet different countries Telecom Regulations

• ETERNITY supports 4 “Category” of Partition which shall be

assigned to each Trunk types

• Category type 4 is fixed for VOIP Trunks and Category 1,2 and
3 can be assigned to any type of Trunks
Trunk to Trunk calls will not be allowed in default conditions if the Country
selection is other than USA and UK
TWT Hardware Template: Logical
Partition

Select “Allow” or
“Restrict” category
calling

Select “category” here

Logical Partition

Back
 Saft
(station advance feature
template)
 SAFT (Station Advance Feature Template)

• Set of general features that completely defines the advanced

behavior of a Station
Features
• CLIP Hold Flag
• CDC Table
• Walk Out Mode
• Internal SMDR
• Message Wait Notification Type
• Call Taping List Incoming
• Call Taping List Outgoing
• Call Taping Internal Flag
 SAFT (Station Advance Feature Template)

Features
• Master Port Type
• Master Port Number
• GPAX Charge-Internal Calls
• DDI IC Routing Flag
• DDI OG Flag
• Floor Service Group
• Alarm Notification Type
• Alarm Notification Routing Group
• Check Account Code
• Department Billing Group
• Call Forward Ring Timer (Sec)
 SAFT : Caller Category

• To assign caller category to a Station

• The parameter is having following values

Caller Category Meaning

1 Ordinary Subscriber
2 Priority Subscriber
3 Maintenance Equipment
4 Operator
5 Pay Phone
6 Data Transmission
7 Interception Operator
 SAFT : CLIP

• Caller Line Identification and Presentation (CLIP)

• CLI signal protocols supported on Station ports
- None
- DTMF
- FSK V.23
- FSK Bellcore
• A flexible feature to display either the Station number that is
transferring the call or the calling party‟s number
• Feature can be enabled or disabled in Station Advance Feature
Template
 SAFT : CLIP

Calling party
Displays calling
party‟s number

(Example: 2001)
2001

Displays Caller‟s CLI (2001) if

Calling party is selected &
displays transferring party CLI
(2005) is transferring party is 2005
selected Transferring party
 SAFT : Call Duration Control

•Apply CDC to outgoing calls is

selected
•Apply CDC to number list
•Program in external number list
2510288 Example-0265 2510288 is
If Disconnect call after CDC Timer is programmed
selected then after warning beeps and
good bye timer (20 sec), call is
disconnected
 SAFT : Call Duration Control

• Duration of internal, incoming as well as outgoing calls can be

restricted

• Calls get disconnected after predefined time duration

• Selective destination calls or selective number calls can be

restricted

• External Number List is used to support this feature

 SAFT : Call Duration Control

• Warning beep alert to the caller about call disconnection

• Warning beep alert to the caller about the call duration
• 8 CDC tables can be formed (1-8)
• Different CDC table can be assigned for different Stations

Parameter Value
Apply CDC to Internal Calls Yes / No
Apply CDC to Incoming Calls Yes / No
Apply CDC to Outgoing Calls Yes / No
Do Not Apply CDC to Number List External List Number 01 to 24
Apply CDC to Number List External List Number 01 to 24
CDC Timer (Seconds) 001-999 Seconds
Disconnect call after CDC Timer Yes / No
 SAFT : Walk Out Mode (Walk In COS)

• A Station user can make a call from any Station irrespective of its
toll control, COS,TAG etc.
• SMDR details will be automatically transferred to Station user‟s
own Station
• Two types of walk-in
- One call: The user is automatically logged out after his call
- Multiple: The user remains walk-in until he manually walked
out
• Walk-in COS is also used by the virtual Station users to make
OG calls
• To Walk-In : Dial 111-1-Station-Password
• To Walk-Out : Dial 111-0
 SAFT : Internal SMDR

• Feature to enable/disable internal calls SMDR storage for the

Station

Code Meaning
0 Don’t Store

1 Store made from Station

2 Store made to Station

3 Store All
 SAFT : Message Wait Notification
• A feature that notifies the user about a message waiting for him
• 4 Message wait notification types
- Shuttered dial tone - LED Lamp
- Ring - Voice message
• Message wait request is served on the Routing Group assigned as
a message wait group
• Message wait can be set by a Operator having SA acces
• Set/Cancel Message Wait on a Station : 1072-005- Flex No.-Code
Code Meaning
0 No Message Notification
1 Shuttered Dial Tone
2 Voice Message (VM)
3 LED Lamp
4 Ring
 SAFT : Call Taping

• ETERNITY offers a feature to tape following calls

- Incoming calls to a Station
- Outgoing calls made from a Station
- Internal calls
• The calls can be taped in the designated mail box of the VMS or
Cadence connected to the PBX
• ETERNITY uses external number lists for call taping
• The number whose call is to be taped, should be programmed in
the external number list
• The External number list is to be assigned for IC/OG call taping in
Station Advance Feature Template
 SAFT : Master Station - Virtual Station

• A facility whereby many users can share one telephone

instrument for IC/OG calls

• Each user is called Virtual Station

• Application:

- Common Rooms

- Hostels

- Hospitals
 SAFT : Master Station - Virtual Station

Master Station

Virtual Station Virtual Station

Virtual Station Virtual Station

 SAFT : Master Station - Virtual Station

• The physical Station where the telephone instrument is

connected is called Master Station

• All the calls made to virtual Stations ring on Master Station

• For making OG calls virtual Station needs to use walk-in COS

on master Station

• A virtual Station can be assigned for all the features like COS,
TAG, toll control etc.
 SAFT : Master Station - Virtual Station

• We can have virtual Stations equal to unused number of

software ports

• Initially SA has to change the user password from default

value to other for all the virtual Stations

• The master port type and master port number has to be

assigned in Station Advance Feature Template
 SAFT : GPAX Charge - Internal Calls

• GPAX charges for the internal calls are enabled then the calls
are stored in SMDR OG Call buffer

• GPAX charges for the internal calls are disabled then the calls
are stored in SMDR internal call buffer
 SAFT : DDI IC Routing Flag

• This feature is significant if the ISDN line with DDI (Direct

Dial In) is connected with ETERNITY

• Flag Enable Condition:

- The Station behaves like a DDI Station and DDI logic is

applicable

• Flag Disable Condition:

- The Station behaves like a non-DDI Station

 SAFT : DDI OG Flag

• This feature is significant if the ISDN line with DDI (Direct Dial
In) is connected with ETERNITY

• Flag Enable Condition:

- ETERNITY forward the CLI information assigned to the

Station in Station‟s DDI routing table template during OG calls

• Flag Disable Condition: ETERNITY forward the CLI of ISDN

installation number
 SAFT : Floor Service Group

• This feature routes the floor service number dialed by the guest
to corresponding floor service group

• ETERNITY uses Routing Group to form floor service group

• 32 floor service groups can be formed

• Default floor service access code is 38

 SAFT : Floor Service Group

Guest Room Dials 38 Floor 3

Guest Room
Dials 38 Floor 2

Guest Room Dials 38 Floor 1

 SAFT : Alarm Notification Type

• 2 different types of alarms

- Once Only
- Daily alarm
• Maximum 960 alarms can be activated in the system
• One Station can set multiple time alarms
• 4 types of alarm notifications
- Music on hold - Voice message
- External music - Place the alarm call on Routing Group
• If alarm call on Routing Group is selected then alarm Routing
Group has to be programmed in Station Advance Feature Template
 SAFT : Alarm Notification Type

• 4 types of alarm notifications

- Music on hold
- Voice message
- External music
- Place the alarm call on Routing Group
• If alarm call on Routing Group is selected then alarm Routing
Group has to be programmed in Station Advance Feature
Template
 SAFT : Account Code

• Account code is a number string 3 digits

• All the calls made to a particular client will be tracked by using

this feature

• Maximum of 999 account codes are possible

• Account name for the account code is also programmable

• It is also possible to program forced account code

 SAFT : Account Code

1 Lift the Handset Dial Tone

2 Dial the Outside Telephone Speech with Called Party
Number
3 Dial Flash Called Party goes on Hold. Caller gets
Feature Tone
4 Dial 1060-Account Code Speech with Called Party

1 Lift the Handset Dial Tone

2 Dial the Outside Telephone Speech with Called Party
Number
3 Dial Flash Called Party goes on Hold. Caller gets
Feature Tone
4 Dial 1061-Account Name Speech with Called Party
 SAFT : Account Code

• Forced account code flag can be enabled and disabled in Station

Advance Feature Template

• System uses store and forward dialing in case of forced account

code

• Account code ranges from 001 to 999

 SAFT : Department Billing Group

• To know about the total cost of the calls made by a particular

department

• Maximum 100 department billing groups (00-99) can be formed

• By default all the Stations are in 00 department billing group

 SAFT : Call Forward Ring Timer

• This Timer is effective when “Call Forward No Reply” is set from

an extension

• Calls will be forwarded to the “no reply forwarded destination”

after completion of this Timer
upgradation / back up
 System Firmware Up gradation & Back
up
• For Up gradation ETERNITY supports FTP (File Transfer
Protocol) as well as through the option Firmware Upgrade in
Jeeves
• FTP is a standard internet protocol used to exchange the files
between computers on the internet
• If while upgrading the system power goes off . Then when the
system reboots open the FTP of the system by entering the default
IP 192.168.1.101
• While upgrading the system to the same revision of a particular
version the IP of the system remains same
• However while upgrading from one version to other the IP also
gets default
• Back up of Configuration files, SMDR Files, System Files Etc.
can be taken
 To get the Field Files of
the Version to which the
system has to be upgraded
Enter the User Name
& Password (Given
to each Partner by
MATRIX)
System /Field Files, System
Manuals, Release Notes Etc.
of all MATRIX products
E.g. ETERNITY GE
V9R5 Field Files
Open this Folder to
view the files in it
All these Files have
to be copied
Open My Computer
Open the system by
entering the IP
address in FTP
 User Name : se
Password: SE Password
1234 (default)
Open the Folder
named „System‟
Select all these files
in System Folder
Delete the Selected
Files
 For Configuration
Backup: Click on
Configuration Upload
Enter User Name
& SE Password
 Select all the Files and Copy
to your PC or Flash Drive as a
backup in a folder
By opening the FTP of the
System also you can get
access to the Config ,
SMDR & System Folders
& take their back up
Click on any of the
folder. Enter User
Name & SE
password
SMDR Back up
Files
SMDR REPORTS
 Station Message Detail Recording

• Similar to Call Detail Record

• Record the Calls made from/to all the stations

&Trunks

• Call Records are stored in the SMDR Buffer

• FIFO (First In First Out) Method used to store Calls

 SMDR Call
Buffer Capacity
Without Business With Business
Feature License Feature License

200
• Internal Calls 1000
• Internal Calls

200
• Incoming Calls 5000
• Incoming Calls

200
• Outgoing Calls 6000
• Outgoing Calls
 Called Party
Number

Calling Party Serial

Number Number

SMDR
Date & Time Field
Call Type
Of Call Details

Duration Of Charge Of
Call The Call

Trunk Route
 SMDR

• SMDR Storage

• SMDR Storage Filter

• SMDR Reports

• SMDR Report – Port wise

• SMDR Posting

• Call Type Indicator

 SMDR Storage

• SMDR storage for Station / Trunk

- Outgoing Calls

- Incoming Calls

- Internal Calls
 This flag is used to enable or
disable the storage of Outgoing
calls landing on the stations on
which the template is applied
 This flag is used to enable or
disable the storage of Outgoing
calls landing on the stations on
which the template is applied
Select the type of Internal calls to be stored by
the system :
• Don‟t Store Any Call
• Store only Incoming calls To this station
• Store only Outgoing calls From this station
• Store All Calls
Enable or Disable storage
of details of Outgoing
calls on the trunk
Enable or Disable storage
of details of Incoming
calls on the trunk
 SMDR Storage Filter

• Outgoing Calls

• Incoming Calls

• Internal Calls
Filter Settings for
OG call Storage

NEXT
 SMDR OG Storage Filter
• Enable flag for SMDR OG Storage
• Storage of numbers matching with number list
(By Default Number List 2 having 0-9 digits)
• Store OG calls of speech duration more than XXX seconds
(By Default 000 seconds)
• Store OG calls having more than XXXX metering units
• Selection of Charge during call Splitting charge calls to
originating or terminating Station
Filter Settings for
IC call Storage
 SMDR IC Storage
• Enable flag for SMDR IC Storage
• Store calls of speech duration more than XXX
seconds (By Default 000 seconds)
• Store calls which remained unanswered for more than
XXX seconds (By Default 000 Seconds)
• Store IC Calls which kept on hold for duration more
than XXX Seconds (By Default 000 Seconds)
 SMDR IC Storage
• Enable flag to store Normal calls (Non DID)
• Enable flag to store DID Calls
• Enable flag to store Normal calls (Non DID)
(Unanswered)
• Enable flag to store DID Calls (Unanswered)
• Enable flag to store DISA Calls
 Filter Settings for
Internal call Storage
 SMDR Internal Storage

• Enable flag for SMDR Internal Storage

• Store calls of speech duration more than XXX
seconds (By Default 000 seconds)

BACK
 SMDR Reports : Offline Mode

• Generation of reports for IC, Internal & OG calls

stored in the SMDR buffer

• ETERNITY provides flexibility to user, to get the

report using following options.

1. Manual: get the report when command is issued

2. Scheduled: get the report at programmed day, date

& time
 SMDR Online
• ETERNITY can generate report for the calls as and
when the call is made

• Assign the destination port for IC, Internal & OG calls

• ETERNITY supports to change the default format for

the SMDR report

• To interface any third party CAS with ETERNITY,

SMDR online mode must be enabled
BACK
 SMDR Report : Port wise

SMDR REPORT

Printer port

Ethernet port

Serial port
 Ethernet Port

• Kiwi Syslog

• Step1: Install Kiwi Syslog Daemon Software

• Step 2: Set the parameters in Kiwi syslog Software

• Step 3: Set the parameters in JEEVES

• Step 4: start the report generation

BACK
 Kiwi Syslog Daemon

• Kiwi syslog daemon is a freeware

• It receives & displays log files

• It works on TCP (Transmission Control Protocol)

Click on setup file of
Kiwi Syslog to install
Double click on the Desktop
Icon created after successful
completion of installation
BACK
Select any TCP port for
report generation
(514, 1024 to 65,535)
 Click here to save file of
SMDR report

Select the appropriate file

name of your choice to save
generated report
BACK
 Set Ethernet as
Destination port for
SMDR Reports online

NEXT
 Click on Start reports of
your requirement i.e. IC,
OG and/or Internal SMDR
Reports

BACK
 Set Ethernet as Select the IP address of PC
Destination port for & port number on which
SMDR Reports offline Report will be generated

NEXT
 SA home page (Enter
into SA mode to start the
reports )

NEXT
Set Filter parameters for
OG Call Report
 Set parameters for
scheduled Report
generation or click on print
report to start it manually
Set Filter parameters
for IC Call Report
 Set parameters for
scheduled Report
generation or click on
print report to start it
manually
 Set parameters for
scheduled Report
generation or click on
print report to start it
manually
It is the file generated
for the Internal
SMDR reports

NEXT
Open the file
with notepad

NEXT
BACK
 SMDR on Comm. Port

• Step1: Open HyperTerminal

• Step 2: Set the parameters in HyperTerminal

• Step 3: Set the parameters in JEEVES

• Step 4: start the report generation

BACK
BACK
 Set Comm. Port as
Destination port for
SMDR Reports online
 Click on Start reports of
your requirement i.e. IC,
OG and/or Internal SMDR
Reports
 Set Comm. Port as
Destination port for
SMDR Reports offline
SA home page (Enter
into SA mode to start
the reports )
 Set parameters for
scheduled Report
generation or click on print
report to start it manually
 Set Filter
parameters for IC
Call Report
 Set parameters for
scheduled Report
generation or click on
print report to start it
manually
Set Filter parameters
for OG Call Report
 Set parameters for
scheduled Report
generation or click on
print report to start it
manually
 Printer Port

• Step 1: Set the parameters in JEEVES

• Step 2: Start the report generation

 Set Printer Port as
Destination port for
SMDR Reports online
 Click on Start reports of
your requirement i.e. IC,
OG and/or Internal SMDR
Reports
 Set Printer Port as
Destination port for
SMDR Reports offline
SA home page (Enter
into SA mode to start
the reports )
Set Filter parameters
for OG Call Report
 Set parameters for
scheduled Report
generation or click on print
report to start it manually
Set Filter parameters
for IC Call Report
 Set parameters for
scheduled Report
generation or click on
print report to start it
manually
 Set parameters for
scheduled Report
generation or click on print
report to start it manually
 SMDR Posting
• SMDR Posting feature of ETERNITY is Used for
interfacing the system with CAS

• SMDR – Posting sends call detail records to CAS for

the purpose of Call Cost Calculation

• SMDR – Posting supports as many as 15 different

widely used CAS Protocols

• SMDR – Posting sends OG Call Records only

 CAS

• CAS - Call Accounting Software

• CAS Calculates the cost of the call for billing

• CAS can be interfaced on either the COM port or the

Ethernet port of the ETERNITY

• For every OG call, CDR is posted on the designated

port (COM Port / Ethernet Port)

NEXT
 Select the appropriate
Protocol & destination port
for CAS & Start the process

Supported Protocol list

for SMDR Posting in
ETERNITY
Each protocol is having its
own handshaking
parameters. Set the values
of all parameters
Set all the required field &
its length for Posting
 Call Type Indicator
• Field for Indication of the type of call made

(i.e. Local, Long Distance, STD, ISD etc.)

• Program Number String & Call Type in the Table of

call type indicator

• Define Column number & Field length in SMDR

Posting parameters
Define Number String &
Call type Indicator in the
Table (01-36)
Define Column number & Field
length (in characters) for Call
type indicator for Posting
MATRIX COMSEC PVT. LTD.

|Vadodara | Gujarat | India |

Phone : +91 2668 263172/73
Fax : +91 2668 262631
Training Querries: [email protected]
Training Contact : +91 9724341602

Technical Support Hours IST:

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