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Blue Simple Professional CV Resume

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toukirhussain92
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33 views2 pages

Blue Simple Professional CV Resume

Uploaded by

toukirhussain92
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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SAMEERA S.

HANCHANAL

CONTACT
PROFILE

+7892113134
A dedicated and detail-oriented individual looking for an entry-
[email protected] level position at a well-reputed organization to gain experience
Flat no. 102 , rohit palace and exposure and expand my knowledge; also where I can
apartment , maratha colony , augment my knowledge, skills, and experience and contribute to
tilakwadi , Belgaum, Karnataka . the success of the organization.

EDUCATION WORK EXPERIENCE

DIPLOMA IN ELECTRONICS & Concentrix – Sr. Representative, Advisor ||, Technical


COMMUNICATION (JAIN Support
POLYTECHNIC BELGAUM - 2023)
July 2024 to Present
SSLC-GOMTESH VIDYAPEETH
ENGLISH MEDIUM SCHOOL Responsibilities areas
(2020)
Engaging with customers via email to understand their technical
issues.
Identifying and troubleshooting hardware and software problems,
CERTIFICATION providing effective solutions.
Staying updated on Dell products and services to provide accurate
information and support.
1. AWS IoT microcontroller series. Maintaining detailed records of customer interactions and
2. AWS IoT foundation series. solutions provided for future reference.
Identifying complex issues and escalating them to senior
3. Web development from Evon it
technicians or relevant departments when necessary.
solutions. Ensuring customer's satisfaction by following up on unresolved
4. IoT from Hamdan InfoCom. issues and providing timely updates.
5. Introduction to AWS IoT.
Gathering customer's feedback to identify areas for service
improvement.
6. Front end designing from
Follow company policies and procedures to ensure compliance
Hamdan InfoCom and quality standards.
Work closely with colleagues to share knowledge and resolve
customer issues efficiently.
HOBBIES
Gigatech Software and Manpower Services - Junior
Technical support officer
Cooking
Reading Books Mar 2023 to May 2024
Singing
Baking Responsibilities areas
Identifying hardware and software solutions.
Diagnosing and repairing faults.
Installing and configuring hardware and software.
LANGUAGES Speaking to customers to quickly get to the root of their problems.
Talking customers through a series of actions to resolve a
problem.
English
Following up with clients to ensure the problems is resolve Key
Hindi
Marathi Connect with customers over live channel (zoom or teams) or over
Urdu email communication to understand the key issue
Desktop, monitor, Laptop support for different users across
company. Creating documentation for customer common
problems
Operating system: windows 2008R2, 2012, and 2016 servers and
client OS.

Hamdan InfoCom - Intern


Mar 2023 to Jun 2023
Completed Internship on basics and working of IOT .

EVON IT SOLUTIONS - Intern


Apr 2022 to Apr 2022
Completed Internship on basics of WEB DEVELOPMENT in tech
department.

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