Code of Conduct Cedjay
Code of Conduct Cedjay
Professional codes of conduct draw on these professional ethical principles as the basis for prescribing required standards of behavior for
members of a profession. They also seek to set out the expectations that the profession and society have of its members.
ETHICAL PRINCIPLES
Ethical principles underpin all professional codes of conduct. Ethical principles may differ depending on the profession; for example,
professional ethics that relate to medical practitioners will differ from those that relate to lawyers or real estate agents.
However, there are some universal ethical principles that Professional codes of conduct provide benefits to:
Clients, as they provide greater transparency and certainty about how their affairs will be handled
Members of the profession, as they provide a supporting framework for resisting pressure to act inappropriately, and for making acceptable
decisions in what may be ‘grey areas’
The profession as a whole, as they provide a common understanding of acceptable practice which builds collegiality and allows for fairer
disciplinary procedures
Others dealing with the profession, as the profession will be seen as more reliable and easier to deal with apply across all professions,
including:
•Honesty
•Trustworthiness
•Loyalty
•Accountability
CODES OF CONDUCTS
Professional codes of conduct draw on these professional ethical principles as the basis for prescribing required standards of behaviors for
members of a profession. They also seek to set out the expectations that the profession and society have of its members.
The intention of codes of conduct is to provide guidelines for the minimum standard of appropriate behavior in a professional context. Codes
of conduct sit alongside the general law of the land and the personal values of members of the profession.
Clients, as they provide greater transparency and certainty about how their affairs will be handled
Members of the profession, as they provide a supporting framework for resisting pressure to act inappropriately, and for making acceptable
decisions in what may be ‘grey areas’
The profession as a whole, as they provide a common understanding of acceptable practice which builds collegiality and allows for fairer
disciplinary procedures
Others dealing with the profession, as the profession will be seen as more reliable and easier to deal with.
FIDUCIARY DUTIES
When an adviser agrees to assist a client, they agree to take on a level of responsibility for that person and their immigration matter. The
client becomes dependent on the adviser in relation to that assistance. This is a fiduciary relationship between the fiduciary (the adviser) and
a principal (the client). Even without a Code this fiduciary relationship means the adviser has certain obligations to their client.
CONTRACTUAL OBLIGATIONS
When an adviser enters into a contract (or written agreement) with a client this creates legally binding obligations to perform the terms of
the contract in a particular way. This includes a duty to act with diligence, due care and skill, and also implies obligations such as
confidentiality and honesty, even if they are not specifically set out in the contract.
Many ethical issues are likely to stem from advisers’ relationships with clients. Most of these can be overcome by having clear terms in a
written agreement about how certain matters will be dealt with, such as the sharing of confidential information, the use of interpreters,
refunds and invoicing. More information on written agreements can be found in the Code of Conduct Toolkit.
It is divided into three sections, and is underpinned by the five fundamental principles of Integrity, Objectivity, Professional competence and
due care, Confidentiality, and Professional behavior.
Examples of professional behavior include, but are not limited to: Placing the success of the team above self interest; not undermining the
team; helping and supporting other team members; showing respect for all team members; remaining flexible and open to change;
communicating with others to resolve problems.