Master Certified Coach

(MCC) Candidate Guide

rev. 2024.8.1
Table of Contents
Welcome and Introduction .............................................................................................................. 4
Introduction .............................................................................................................................................. 4
How to Use the ICF Candidate Guide for MCC Candidates ....................................................................... 4
Purpose of the ICF Credentials.................................................................................................................. 4
Value of the ICF Credentials ...................................................................................................................... 5
The Master Certified Coach (MCC) ........................................................................................................... 5
Statement of Non-Discrimination ............................................................................................................. 6
Eligibility for the MCC ......................................................................................................................... 7
General Qualifications and Requirements for MCC Applicants ................................................................ 7
MCC Application Options .................................................................................................................. 8
MCC Application Paths .............................................................................................................................. 8
MCC— Level 3 Path ................................................................................................................................... 8
MCC— Portfolio Path ................................................................................................................................ 8
Application Option Table .......................................................................................................................... 9
Completing the Application .......................................................................................................... 10
Completing the Online Application ......................................................................................................... 10
Application Audit .................................................................................................................................... 11
ICF Credential Refund Policy ................................................................................................................... 11
Application Fees.................................................................................................................................. 12
ICF Member Pricing* ............................................................................................................................... 12
ICF Non-Member Pricing ......................................................................................................................... 12
The ICF Assessment Process ......................................................................................................... 13
The ICF MCC Performance Evaluation .................................................................................................... 13
Performance Evaluation Format and Requirements .............................................................................. 13
Assessment of the Performance Evaluation ........................................................................................... 15
The ICF Credentialing Exam .......................................................................................................... 16
About the ICF Credentialing Exam .......................................................................................................... 16
Exam Format and Delivery ...................................................................................................................... 16
Candidate Non-Disclosure Agreement ................................................................................................... 17
ICF Credentialing Exam for Returning Candidates .................................................................................. 18
Exam Scoring ........................................................................................................................................... 18
Sample Exam Questions .......................................................................................................................... 18

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Exam Scheduling ................................................................................................................................ 19
Scheduling an Exam Appointment .......................................................................................................... 19
Pearson Online Exam Platform ............................................................................................................... 19
Rescheduling Policy ................................................................................................................................. 20
Cancellation Policy .................................................................................................................................. 20
Exam “No-Shows” ................................................................................................................................... 21
Exam “No Shows” for Remote Testing.................................................................................................... 21
Legal Restrictions .................................................................................................................................... 21
Prepare for an Exam Appointment ......................................................................................................... 22
Systems Test ........................................................................................................................................... 22
What to Expect at a Pearson VUE Testing Center ............................................................... 23
Exam Identification Requirements.......................................................................................................... 24
Prohibited Items When Testing .............................................................................................................. 25
What to Expect During a Remote Testing Appointment ................................................. 26
Prior to The Exam .................................................................................................................................... 26
On The Day of The Exam ......................................................................................................................... 26
Exam Identification Requirements.......................................................................................................... 27
ONVUE Testing Security .......................................................................................................................... 28
Clothing and Accessories ........................................................................................................................ 28
Testing Space and Prohibited Items ....................................................................................................... 28
OnVUE Candidate Technical Requirements ............................................................................................ 29
Languages ............................................................................................................................................. 32
Language Aids ......................................................................................................................................... 32
Exam Language Support.......................................................................................................................... 32
Requests for Bilingual Translation Dictionary ......................................................................................... 32
Requests for Translation Support ........................................................................................................... 33
Exam Accommodations ................................................................................................................... 34
Reasonable Exam Accommodations for Candidates with Disabilities .................................................... 34
Requesting an Exam Accommodation .................................................................................................... 35
Supporting Documentation for Exam Accommodation Requests .......................................................... 36
Testing Arrangements for Nursing Mothers ........................................................................................... 36
After the Examination ...................................................................................................................... 37
Exam Scoring ........................................................................................................................................... 37

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 Recognition ............................................................................................................................................. 37
Use of Designation .................................................................................................................................. 37
Retake Policy ........................................................................................................................................... 37
Release of Info / Privacy Policy ............................................................................................................... 38
Maintaining Your Credential.......................................................................................................... 39
Renewal Requirements and Application ................................................................................................. 39
Timelines for Credential Renewal ........................................................................................................... 40
Continuing Coach Education ................................................................................................................... 40
Appeals.................................................................................................................................................... 41
Purpose of the Appeals Process .............................................................................................................. 41
Appeal Submissions ................................................................................................................................ 41
Reasons for Appeals ................................................................................................................................ 41
Review of Appeal Requests ..................................................................................................................... 42
Appeals Process Timelines ...................................................................................................................... 44
Documentation and Reporting ............................................................................................................... 44
Other Policy Information for MCC Candidates ...................................................................... 45
The ICF Definition of Coaching ................................................................................................................ 45
The ICF Core Competencies .................................................................................................................... 45
The ICF Code of Ethics ............................................................................................................................. 46
The MCC Minimum Skills Requirements ................................................................................................. 46
ICF Credentials and Standards Policies and Procedures ......................................................................... 46
Scope of the ICF Credentials ................................................................................................................... 46
Secure Storage of Confidential Information ........................................................................................... 46
Rationale for Eligibility Requirements .................................................................................................... 47
ICF Membership Not Required ............................................................................................................... 47
Prohibition of Grandfathering ................................................................................................................ 47
Reciprocity .............................................................................................................................................. 47
Verification of Credential Status ............................................................................................................. 48
Use of Credential Mark/Logo/Badge ...................................................................................................... 48
Changes to the ICF Credentialing Program ............................................................................................. 49
Appendix A: Links to Useful Information ................................................................................. 50
Appendix B: Code of Ethics ............................................................................................................ 51

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Welcome and Introduction
Introduction
We applaud your decision to pursue the ICF Master Certified Coach (MCC)
credential and look forward to supporting you along the way! By embarking on
this journey, you are demonstrating your commitment to meeting the highest
standards for professional and ethical practice in coaching.

How to Use the ICF Candidate Guide for MCC Candidates

The MCC Candidate Guide is intended for those pursuing the ICF MCC credential.
Please refer to other ICF Candidate Guides if interested in other ICF credential
offerings.

This Candidate Guide contains information about:

• Eligibility requirements.
• How to submit the application.
• The performance evaluation process.
• The exam processes.
• What to expect at the testing center or online testing.
• What to expect after the exam.

All applicants for the MCC should read this guide before beginning their
application. Applicants should use this resource as a source of guidance and
direction in navigating the certification process.

MCC applicants must adhere to all policies, procedures, and deadlines outlined in
this guide. ICF Credentials and Standards policies and procedures are designed to
protect exam content, maintain integrity of the certification process, and ensure
exam fairness and validity for all candidates and credential-holders.

Much of the information included in this guide is also available on the ICF website.

Purpose of the ICF Credentials

All ICF credentials are designed with a twofold purpose:
1. ICF credentials protect and serve consumers by requiring coaches to
undertake rigorous preparation and education to learn the qualities of
effective coaching, which serve as the foundation for coaching practice and
the high ethical and professional standards established by ICF.

2. ICF credentials measure, recognize, and certify individual coaches for their
achievements in meeting the high standards of professional practice,
including the ICF Core Competencies.

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Value of the ICF Credentials
Anyone can call themselves a coach. But ICF certified coaches are professionals
who have met stringent education and experience requirements and have
demonstrated a thorough understanding of the coaching competencies that set
the standard in the profession. Additionally, they adhere to strict ethical guidelines
as part of ICF’s mission to protect and serve coaching consumers.

Master Certified Coach (MCC) holders are educated, with at least 200+ hours of
qualified education; have 2500+ hours of coaching experience; holds or has
previously held the Professional Certified Coach (PCC); completed at least 10 hours
of mentor coaching with MCC-level coach; and have demonstrated knowledge
and proficient application of the ICF Core Competencies, Code of Ethics, and
definition of coaching. MCC holders show a commitment to high ethical standards
and have demonstrated, through rigorous assessment, competence in using a
variety of behaviors, and skills in their work with clients.

The Master Certified Coach (MCC)

General Definition of Coaching
ICF defines coaching as partnering with clients in a thought-provoking and
creative process that inspires them to maximize their personal and professional
potential.

Master Certified Coach Eligibility Requirements

To be eligible for the Master Certified Coach, coaches must have at least 200 hours
of coaching education, and 2500 hours of client-coaching experience.

Master Certified Coach (MCC)

For the seasoned and expert Coach looking to evidence their advanced coaching
skills, knowledge, and competence.
Coaches who have earned the Master Certified Coach credential have
demonstrated mastery of the ICF Core Competencies for coaching and the ICF
Code of Ethics.

The MCC distinguishes coaches who demonstrate a depth of knowledge and an

ability to apply the core competencies of coaching in full partnership and service
to their clients. The MCC is designed for seasoned, expert coaches who provide
coaching services as a primary focus of their professional practice and engage in
advanced level coaching education throughout their career.

MCC coaches are required to demonstrate their continued professional

development to maintain their MCC status.

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Statement of Non-Discrimination
The ICF endorses the principles of equal opportunity. Eligibility criteria for ICF
credentials are applied equally to all individuals regardless of age, race, religion,
gender, national origin, veteran status, or disability as defined by and in
compliance with the laws of the United States of America.

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Eligibility for the MCC
General Qualifications and Requirements for MCC Applicants
Applicants for ICF credentials must meet all the following minimum qualifications
and requirements:

• Prerequisite Professional Credential Coach (PCC) Credential

• Completion of at least 200 hours of coach-specific education*.
More information about the educational requirements is available on the
MCC Credential page.

• Completion of at least 2,500 client coaching experience hours following the

start of coach-specific education, with:
o At least 2,250 paid coaching hours.
o At least 35 clients.
More information about the experience requirements is available on the
Credential Experience Requirements page.

• Completion of 10 hours of mentor coaching over a three-month period or

longer with an eligible mentor coach, including at least three (3) hours of
individual mentor coaching with a mentor coach.
More information about the mentor coaching requirement is available on
the ICF Mentor Coaching page.
• Successful completion of two (2) Performance Evaluations.
• Pass the ICF Credentialing Exam.
• Payment of required fees (see Application Fees Table).
• Not currently under or subject to investigation, sanctions, or remedial action
by ICF for a violation of the ICF Code of Ethics.

* At the MCC level, 200 hours of coach-specific education are required. This education may be earned through one
or more ICF-accredited or non-accredited programs. Your credential application path is determined by the type
of education you received.
**For this purpose, ICF defines the start of coach-specific education or training as any coaching specific course
with at least 30 hours of instruction (at least 80 percent of which are in Core Competencies content). This course
can be ICF accredited or non ICF accredited. Please note that all non-accredited programs and any ICF accredited
CCE courses are subject to review by ICF as part of the MCC Portfolio path process.

Please refer to the specific requirements listed in the MCC Application Options section below to review your
application requirements, based on the application path that is most appropriate.

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MCC Application Options
MCC Application Paths
There are two application paths for those seeking the MCC. Both paths contain the
same requirements and lead to the same credential. However, the most
appropriate path for an individual applicant is determined by the source of the
coach-specific education completed. Review the requirements below when
determining which path best fits your coach education.

MCC— Level 3 Path

The MCC – Level 3 path supports MCC applicants who have fully completed an ICF
accredited Level 3 educational program.

Level 3 programs are open to individuals who hold a PCC and have built into their
program the education hours and mentor coaching required to earn an ICF MCC
Credential. If you have completed a Level 3 program, you will submit your Level 3
certificate, coaching experience hours and recorded coaching sessions for the
performance evaluation in your credential application. Once the application review
process is complete, you will then take the ICF Credentialing Exam.

MCC— Portfolio Path

The MCC Portfolio path is for those using education programs other than Level 3
programs to reach the required 200 hours of coach-specific education. If any non
ICF-accredited education is used, the program curriculum will need to be
submitted with robust documentation to ensure the education received meets
ICF standards. The other requirements – mentor coaching and recorded coaching
sessions for the performance evaluation – will need to be verified separately and
must be included in the application, along with the education certificate(s) and
coaching experience hours. Then, the ICF Credentialing Exam must be taken.

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Application Option Table

Level 3 Path Portfolio Path

Prerequisite Must hold or have held a PCC Credential
Coach Specific Completion of Level 3 200+ hours of coach-specific
Education Program education that include use of ICF-
accredited Level 1, Level 2, ACSTH,
ACTP, and CCE program(s) or non-ICF
accredited program(s).

Client 2,500+ hours with 35 or more clients, of which 2,250 hours are
Coaching paid.
Experience

Mentor Completed in Level 3 10 hours with an MCC credentialed

Coaching program. coach(es) over 3 months or longer. 3
hours must be one-on-one.

Performance Submit 2 recorded coaching sessions with transcripts

Evaluation
Written Exam Completion of the ICF Credentialing Exam with a passing score.

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Completing the Application
Completing the Online Application
Applicants must apply using the MCC application forms available on the ICF
website. The online application is designed to guide you through each step in the
application process, keep personal information secure, and allow you to monitor
the status of your application following submission.

You are strongly encouraged to review the sample applications prior to starting
the application process.

To begin the credential application process, follow these steps:

• Go to the ICF website at https://coachingfederation.org/.

• From the menu at the top of the ICF homepage click on Credentials and
Standards.
• Select Apply Now at the far right of the menu bar.

Clicking on the Apply Now link will take you to a brief survey designed to identify
the credential levels and application path for which you are eligible based on your
coach-specific education and experience.

To start your application, click on the option that is best for you. You may be asked
to log in to your ICF account or create a new account. ICF members should use
their member login to receive a discount on their credential application. Non-
members will be asked to create a new account (creating a new account does not
require you to purchase an ICF membership).

Once logged in to your account, you will be directed to the application dashboard.
Prior to starting your application, please review the sample application for the path
you are using to apply. Sample applications with helpful notes can be accessed on
the ICF website.

You are not required to complete the application requirements in any specific
order, but you will need to complete all requirements to submit your application.
ICF staff will not begin the review of your application until all parts of your
application have been completed and submitted.

As part of the application process, you are required to attest that all information
provided in the online application is complete and accurate. If you provide false,
misleading, or inaccurate information in your application, you are subject to denial
and/or revocation of an ICF credential and may be prohibited from reapplying for
up to five (5) years.

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Application Audit
ICF staff will review all applications and will directly contact you to provide any
missing or incomplete information in the application. All applications are subject
to audit and verification. If selected for audit, an application cannot be approved
until the audit is satisfactorily concluded.

Coaches selected for audit will be required to access the contact information for
their clients or, for confidential internal or third-party coaching, an individual
within the organization who is authorized to verify their coaching hours. Coaches
should obtain and document clients’ consent to store their information, have a
policy on how that information will be protected and maintained, and have a
system in place for tracking relevant data. However, applicants selected for audit
will not submit client logs directly to ICF.

ICF Credential Refund Policy

Application fees are nonrefundable once an application is submitted. In the event
of a medical or personal emergency, ICF will consider a refund minus a $50
administrative fee within 15 business days of the date of submission. Requests
must include supporting documentation regarding the nature of the medical or
personal emergency and will be reviewed on a case-by-case basis.

ICF retains sole and reasonable discretion in the granting of a refund under the
Credential Refund Policy and may require the applicant to provide additional
documentation to support their request.

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Application Fees
ICF Member Pricing*

Application Application Performance ICF Re-

Path Review Evaluation Re- Credentialing certification
and take Exam Re-take (every three
Exams (if required) (if required) years)
MCC Level 3 $675 USD $150 USD per $105 USD $175 USD
Path recording
MCC $675USD $150 USD per $105 USD $175 USD
Portfolio Path recording

ICF Non-Member Pricing

Application Application Performance ICF Re-

Path Review Evaluation Re- Credentialing certification
and take Exam Re-take (every three
Exams (if required) (if required) years)
MCC Level 3 $825USD $150 USD per $105 USD $275 USD
Path recording
MCC $825 USD $150 USD per $105 USD $275 USD
Portfolio Path recording

*Note that members of ICF Professional Coaches and ICF Coaching in

Organizations receive a discount on their credential application fees. However,
applicants are NOT required to be members of any association or organization,
including ICF, to be eligible for application. To receive member pricing, an
applicant must be an active member of ICF Professional Coaches or ICF Coaching
in Organizations at the time of application submission.

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The ICF Assessment Process
The ICF MCC Performance Evaluation
All applicants must pass the ICF MCC Performance Evaluation.

Performance Evaluation Format and Requirements

Applicants are required to submit two recordings with transcripts of coaching
sessions for review by trained ICF assessors.
Recording Requirements
• The recordings must be of a complete coaching session (not edited) lasting
between 20 and 60 minutes. Coaching will not be scored beyond the 60-
minute mark.
• The recordings must be from an actual coaching session between the
applicant and a paid or pro bono client (not part of a coaching education
program). The client for the session may not be a coach unless they are a
regular client. A regular client is an individual who has come to the
applicant for coaching and for no other reason.
• The recording must be an audio only file (no video/pictures). The following
file types are acceptable: MP3, WMA, MP4, or M4A (audio) format. Other
formats will not be accepted.
• The audio file must be in one part. Multiple files for one coaching session will
not be reviewed.
• The audio file must be 95 megabytes (MB) or less. Use a lower bit rate to
decrease file size, if needed.
• Applicants must upload the actual audio file to the application. Providing a
URL to download or stream audio recordings will not be accepted.
• File names must use only letters and numbers. In order to avoid issue when
uploading the files, do not include special characters in the file name (? / | \ !
@ # = $ % +).

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Transcript Requirements
• The transcript must be a word-for-word (verbatim) record of the coaching
session(s), submitted in the language in which the session is held. NOTE: If
ICF does not offer a performance evaluation in your language, you will need
to submit a transcript in the language spoken AND an English translation of
the transcript. Available languages for assessment are found on the
Performance Evaluation page.
• The transcript must indicate who is speaking — the coach or the client — at
any time in the conversation.
• List the coach’s statements and the client’s statements on separate lines of
the transcript.
• The transcript must include timestamps at every change in speaker (coach
and client).
• Transcripts must be submitted as a Word document (e.g., .doc, .docx). No
other file formats will be accepted.
• When naming file(s), applicants must ensure that only letters and numbers
are used in file names. In order to avoid issues when uploading the file, do
not include special characters in the document name (i.e., ? / | \ ! @ # = $ %
+).

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Assessment of the Performance Evaluation
Trained ICF assessors conduct comprehensive reviews of the recorded coaching
session with transcript submitted with the application. During the review,
assessors listen to the recording and collect evidence of the applicant's use of the
ICF Core Competencies using skills and behaviors outlined in the MCC Minimum
Skills Requirements assessment criteria. Assessors submit their markings to ICF
Credentials and Standards, where results (“Pass” or “Below Passing Standard”) are
determined.

Passing the Performance Evaluation requires that a majority of assessors find that
the candidate demonstrated effective use of the ICF Core Competencies at the
MCC level and in alignment with the ICF Code of Ethics in the coaching recording
provided.

NOTE: The longest part of the application review process is the performance
evaluation section. Candidates may monitor the status of their application from
the application’s dashboard. Once a recording has been assigned to an assessor,
candidates will receive a notice via email. Please allow 4 – 8 for the assessment to
be completed, the results to be received and processed.

Candidates will receive an email notifying them when results have been received
from the assessor. The email will also include directions on how to access feedback
on the performance evaluation from the assessors.

Candidates who pass the Performance Evaluation will be sent a message with
instructions for scheduling completion of the ICF Credentialing Exam.

Candidates who are below the passing standard for the Performance Evaluation
will receive a message with instructions regarding the re-take process.

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The ICF Credentialing Exam
Following the staff review and verification that all qualifications have been met
(e.g., education, experience, mentor coaching, performance evaluation), applicants
are authorized to complete the ICF Credentialing Exam as a final step in the
credentialing process.

About the ICF Credentialing Exam

The ICF Credentialing Exam content covers four broad domains: Foundation, Co-
Creating the Relationship, Communicating Effectively, and Cultivating Learning
and Growth. Exam questions cover the four domains accordingly as outlined
below.

Domain: Foundation
• 13% - Competency: Demonstrates Ethical Practice
• 12% - Competency: Embodies a Coaching Mindset
Domain: Co-Creating the Relationship
• 12% - Competency: Establishes and Maintains Agreements
• 13% - Competency: Cultivates Trust and Safety
• 13% - Competency: Maintains Presence
Domain: Communicating Effectively
• 12% - Competency: Listens Actively
• 13% - Competency: Evokes Awareness
Domain: Cultivating Learning and Growth
• 12% Facilitates Client Growth

Exam Format and Delivery

Computer-Based Testing Delivery
The ICF Credentialing Exam is computer based. Testing takes place at testing
centers selected and confirmed by the testing vendor (Pearson VUE) or through
Pearson’s OnVUE remote proctored testing service.

Exam Format
The ICF Credentialing Exam is delivered in two sections with an optional
scheduled break midway through the exam. Exams are scheduled for three hours.

Through August 19, 2024, the ICF Credentialing Exam is structured as follows:

1: Candidate Non-Disclosure Agreement: Untimed

2: Introduction & Instructions: 3 minutes

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3: Exam Section 1 (41 items): 87 minutes
4: Scheduled Break: 5 minutes
5: Exam Section 2 (40 items): 85 minutes

Beginning August 20, 2024, the ICF Credentialing Exam time will reflect the
following format:

I. Exam Instructions: 4 minutes

II. Section 1 (39 items): 83 minutes
III. Scheduled Break: 10 minutes
IV. Section 2 (39 items): 83 minutes

The ICF Credentialing Exam contains situational judgement items. Each exam
item contains a realistic scenario describing a coaching situation, followed by four
response options. For each scenario, candidates are asked to select the best
response and the worst response among the options provided for that scenario.
Each exam item is delivered in a drag-and-drop item format.

There is only one correct best response and one correct worst response for each
coaching scenario. Although more than one response may represent a reasonable
response to the scenario presented, candidates will receive credit only for selecting
the best possible response or the worst possible response.

Candidates can “flag” items. Flagging items allows candidates to revisit those
items again before exiting the exam section if the section time has not elapsed.

Candidates can also review unanswered items before exiting a section of the
exam.

Candidate Non-Disclosure Agreement

Before beginning the exam, all candidates will be required to complete the
following Candidate Non-Disclosure Agreement. Candidates must agree to the
statement before they will be allowed to access the exam items.

ICF Candidate Non-Disclosure Agreement and Statement of Understanding

The International Coaching Federation is committed to providing a secure, fair
testing experience for candidates. Conduct that jeopardizes the security of test
content or is disruptive to the testing environment is strictly prohibited and may
result in termination of the exam, dismissal from the testing center, invalidation of
the exam results or other penalties.

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To protect the integrity of the exam and to ensure validity in testing results,
candidates must adhere to the following rules for testing.

• All test content is the property of the ICF and is confidential. Examination
questions or content may not be copied, shared, or disclosed in any form.
Candidates must keep all exam content confidential, both during and
following the exam.
• The test is to be completed by the candidate without assistance from others.
Giving or receiving information about exam content, failing to follow testing
rules during the exam, creating a disturbance for other testing candidates, or
attempting to take the exam for someone else is strictly prohibited.

By clicking on “YES, I AGREE” you are consenting to be bound by the terms and
conditions of this agreement and state that you have read this agreement carefully
and you understand and accept the obligations which it imposes without
reservation.
o YES, I AGREE
o NO, I DO NOT AGREE

ICF Credentialing Exam for Returning Candidates

Candidates who have previously passed the ICF Credentialing Exam when
completing their PCC credential, and who apply for the MCC within the 12-month
period after passing the exam, will have the requirement to re-sit for the ICF
Credentialing Exam waived. All other candidates will be required to sit the ICF
Credentialing exam to complete the MCC certification process.

Exam Scoring
The passing score and all exam results on the ICF Credentialing Exam are reported
as scaled scores. The range of possible scores is 200 to 600, with a passing score of
460.

Sample Exam Questions

ICF Credentials and Standards provides sample questions for the ICF
Credentialing Exam to support candidates in preparing for the exam. These
questions are designed to help candidates become familiar with the format of the
exam questions and how they will be presented on the exam. Performance on
sample questions is not indicative of performance on the ICF Credentialing Exam.

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Exam Scheduling
Scheduling an Exam Appointment
Once an applicant’s MCC application has been reviewed and approved, ICF
Credentials and Standards will notify the applicant via email that they have been
approved as a candidate to complete the ICF Credentialing Exam and provide
detailed instructions for scheduling an exam appointment with Pearson VUE, ICF’s
testing partner. Upon receipt of this notification, applicants have 60 days to
schedule and complete the exam.

Applicants may choose to complete the exam at one of Pearson VUE’s 5,000
test centers worldwide, or through Pearson OnVUE, a live, remote proctored
testing service that allows candidates to test from the convenience of their home
or office while being monitored by an online proctor.

Candidates are strongly encouraged to review guidance from Pearson VUE to

support them in selecting the best test delivery option for them.

Pearson Online Exam Platform

To select the test delivery format (in person at a Pearson VUE testing center or
online through Pearson's OnVUE remote proctoring service) and schedule an
appointment to complete the exam, approved candidates must follow the steps
listed below:
1. Access your ICF profile.
2. Once in your profile, scroll down to locate My Applications found towards
the bottom of your ICF profile page.
3. Click on the Exam Info link listed by your ICF MCC application.

Upon clicking the Exam Info link, you will automatically be signed into the Pearson
VUE platform to access the exam information, where you will first select the
delivery method to take the exam and then schedule a time for the exam.

To Select OnVUE Remote Proctoring Service – Schedule appointment to take

the exam remotely with Pearson’s OnVUE system:
a) Select the OnVUE option to “take my exam from home or work” during
registration.
b) Use the scheduling calendar to select your preferred date and time for
your exam appointment.
NOTE: Remote proctors will communicate with candidates in English only. For
more information about the requirements for testing via the Pearson OnVUE
remote proctoring service, please review the Pearson OnVUE Testing guide.

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To Select Pearson VUE Testing Center - Schedule an appointment to take the
exam in person at a Pearson VUE testing center:
a) Select At a test center during registration.
b) Enter your address to search for and select a Pearson VUE Test Center
near you. Once selected, click "Next."
c) Schedule your exam appointment by selecting a day and time using the
scheduling calendar.
d) Confirm your scheduled exam appointment.

Additional information on testing at a Pearson VUE test center, including a video

on the testing experience and candidate FAQs, is available on the Pearson VUE
website.

Once an exam appointment is scheduled, candidates will receive an email from

Pearson VUE confirming their exam appointment date and time, a confirmation
number, and registration ID number. This email will also include important
information and instructions to prepare for the exam appointment, including
acceptable forms of ID needed for the exam check-in process, when to arrive or
login for their exam, and exam rules during testing. Candidates must carefully
read this information prior to the exam appointment.

For more information and instruction on how to schedule/reschedule an

appointment, please see the Pearson VUE Test Registration guides:
• Mobile Guide
• Desktop Guide

Rescheduling Policy
To reschedule an exam appointment, candidates must contact Pearson VUE or
access their online Pearson VUE account at least 48 hours prior to the exam
appointment. Failure to reschedule in time or failure to appear for an exam
appointment will result in the forfeiture of exam fees, and candidates will be
required to pay an exam retake fee of $105 USD to reschedule their exam.
*See Pearson Online Exam Platform section above for instructions on how to access your online Pearson
account.

Cancellation Policy
To cancel an exam appointment, candidates must contact Pearson VUE or access
their online Pearson VUE account at least 48 hours prior to the exam
appointment. Failure to cancel in time or failure to appear for an appointment will
result in the forfeiture of exam fees, and candidates will be required to pay an
exam retake fee of $105 USD to reschedule their exam.
*See Pearson Online Exam Platform section above for instructions on how to access your online Pearson
account.

20
Exam “No-Shows”
Exam “no shows” are candidates who fail to cancel or reschedule their exam
appointment at least 48 hours prior to their exam time, who do not appear for the
exam on the scheduled appointment date, or who arrive at the testing center for
their remote-proctored testing session more than 15 minutes after their
appointment time. No-show candidates forfeit all exam fees and are required to
pay an exam retake fee of $105 USD to reschedule their exam.

Exam “No Shows” for Remote Testing

Candidates who are unable to connect to their remote-proctored exam
appointment due to technical difficulties are considered “No Shows.” For these
remote-proctored candidates, the No Show status will be canceled for the first two
attempts to test. Within two business days of a No Show OnVUE exam
appointment, the candidate will receive an email notification that their previous
exam appointment has been cancelled. Upon receiving this notification, the
candidate’s exam authorization will be restored, and the candidate may schedule
a new appointment to complete the exam through remote proctored testing or
through a Pearson VUE testing center. Candidates whose authorization has
expired since their last appointment will be required to contact ICF to request a
new authorization.

If a candidate has a third No Show attempt through remote-proctored testing, the

No Show status will not be canceled, and the candidate will be subject to the ICF
Retake Fee of $105 USD to reschedule their exam.

Legal Restrictions
As U.S.-based organizations, ICF Credentials and Standards and Pearson VUE are
subject to and must comply with international trade sanctions laws and
regulations imposed by the U.S. government (Office of Foreign Assets Control).
These sanctions regulations prohibit ICF Credentials and Standards from providing
certain products and services — including exam administration — to individuals or
organizations in designated countries subject to comprehensive U.S. sanctions, or
to individuals identified on the U.S. Treasury Office of Foreign Assets Control
(OFAC) List of Specially Designated Nationals and Blocked Persons.

As such, ICF Credentials and Standards is currently prohibited by law to administer

the ICF Credentialing Exam in the following countries and regions subject to
comprehensive U.S. sanctions: Cuba, Iran, North Korea, Russia, Sudan, Syria, and
the Crimea, Donetsk, and Luhansk regions of Ukraine.

Additionally, Pearson VUE has suspended delivery of all testing services

throughout Belarus, including in-person exam at test centers and online testing
via OnVUE. Remote test delivery is also unavailable in China due to limited internet
and connectivity issues. NOTE: The list of countries may change based on OFAC
requirements.

21
Prepare for an Exam Appointment
To provide a fair and consistent testing experience for all ICF credential candidates,
the ICF Credentialing Exam is administered in secure testing centers or remotely
through Pearson OnVUE, a remote proctored test delivery service, in alignment
with global standards for certification exam delivery.

Resources are available to help prepare for the exam process and for what to
expect on exam day for candidates completing the exam at a Pearson VUE testing
center or through Pearson VUE’s OnVUE remote proctoring system are available.

• What to Expect When Testing with Pearson VUE: Pearson Testing

Centers (video)
• What to Expect When Testing with Pearson VUE: OnVUE Online
Proctoring (video)
• Guide: Traveling the Online Testing Route – An all-inclusive guide to
taking your exam online (PDF)

Systems Test
For Remote Testing Only – Candidates must complete a systems test on the
device you plan to use to take the exam prior to the exam appointment. The
system test offers a dry run of the software used during the exam-day experience,
to help ensure candidates have technology that will work on exam
day. Candidates who have not completed the system test before their
appointment will be forced to complete it before connecting with a greeter. Any
candidate who fails the system test at that time can contact customer service for
next steps.
Access the system test

22
What to Expect at a Pearson VUE
Testing Center
On the day of the exam, candidates are asked to arrive at the designated Pearson
VUE testing center at least 30 minutes prior to the scheduled appointment.
Candidates who arrive late for an exam appointment will not be permitted to test
and will forfeit exam fees.

Arriving 30 minutes early allows the candidate to sign in, present required
identification, take a required check-in photo, and safely store any personal items
in a locker before the designated start time of the exam.

Upon arrival, candidates will be asked to sign in at the testing center and provide
two forms of identification. Candidates may also be asked to provide their exam
confirmation. The test center administrator will provide candidates with a locker
and key and request that any personal items are stored in the locker during the
exam.

Before entering the testing room, candidates will be asked to empty and turn out
their pockets, roll up their sleeves and remove eyeglasses for inspection. This is a
requirement for all candidates testing at the test center and is designed to ensure
the security of all exams being administered at the test center.

A palm vein scan may be taken when you leave, and again when you re-enter the
testing room. If this is requested, you must comply with the request.

Candidates may adjust the text size of the exam questions at any time by selecting
CTRL+ to zoom in and CTRL- to zoom out. Any other special accommodation,
however, must be requested and approved by ICF Credentials and Standards prior
to the exam appointment.

To leave the testing room during the scheduled break, or to take an unscheduled
break during the exam, candidates should raise their hand and wait for the proctor
to escort them out of the testing room. Candidates will be asked to complete
security checks when returning to the testing room.

Upon completion of the exam, candidates may raise their hand to let the proctor
know they are finished. Candidates will receive preliminary score reports prior to
leaving the test center.

23
Exam Identification Requirements
Upon arrival at the exam appointment, all candidates must provide proof of
identification with two forms of original, valid identification. The primary
identification should be an unexpired, original government-issued photo ID with a
signature. The secondary identification should include the name and signature or
the name and photo of the candidate. The first and last name used to register for
the exam must match exactly the first and last name on the ID that is presented
on test day.

The following are acceptable forms of government-issued identification:

• Valid driver’s license
• Valid military ID
• Valid passport
• Valid national identification card

The following represent acceptable forms of secondary identification:

• Valid employee ID
• Valid student identification card
• Valid credit card with signature
• Valid bank (ATM) card

All IDs should be issued by the country in which the candidate is testing.
Alternatively, an International Travel Passport from the candidate’s country of
citizenship, along with a secondary ID may be used. To review Pearson VUE’s full
Identification Policy, please visit http://www.pearsonvue.com/policies/1S.pdf.

24
Prohibited Items When Testing
Candidates are not allowed to bring any restricted items to the testing area. This
includes, but is not limited to:
• Food / snacks / candy
• Beverages
• Coats
• Calculators
• Papers / books
• Cell phones or other smart devices
• Eyeglass cases
• Tape recorders
• Wallets
• Purse
• Jewelry other than wedding and engagements rings
• Coats or sweaters
• Any other personal items

Candidates taking an exam at a Pearson VUE testing center will be provided

access to a locker where they may safely store any personal items during the
exam.

Candidates requiring personal items in the testing room due to a medical

condition, such as food, beverages, medication, or a monitoring device, must
receive approval from ICF prior to scheduling the exam appointment. Please
review the Exam Accommodations policy for additional information on
requesting and obtaining an Exam Accommodation approval.

25
What to Expect During a Remote
Testing Appointment
Prior to The Exam
Candidates are required to complete a systems test on the device you plan to use
to take the exam prior to the exam appointment. Candidates who have not
completed the system test before their appointment will be required to complete
it before connecting with a greeter. Any candidate who fails the system test at that
time can contact customer service for next steps.
Access the system test

On The Day of The Exam

On the day of the exam, it is important for remote testing candidates to find a
quiet, private space with a strong, reliable internet connection to complete the
exam. No other individuals may pass through the candidate’s testing space once
the exam has begun.

Candidates should log in to the Pearson VUE platform 30 minutes prior to the
exam appointment and click the Begin Exam button to start the check-in process.
Candidates will be asked to run a final system check and shut down all other
applications that may be running on the computer.

On Microsoft Windows, press Ctrl+Alt+Del to access the Task Manager and shut
down running applications.

On a Mac, press Command+Option+Esc to access Force Quit.

Once all applications have been shut down, candidates will be able to run the
OnVUE program manually either from the screen or the download folder.

Please note that OnVUE proctors will communicate with candidates in

English only.

26
Exam Identification Requirements
Prior to beginning the exam, candidates will be asked to take a photo of
themselves, their ID, and the testing space. The testing space must be clear and
free of any materials.

Before testing online, you’ll need to provide identification (ID) that meets the
requirements outlined on this page.
• All IDs must be valid, government-issued originals (i.e., not a photocopy).
• ID must include the test-taker’s name and a recent, recognizable photo.
• The first and last name on the ID must match the first and last name used
to register for the exam.

The following are acceptable forms of government-issued identification:

• Valid driver’s license
• Valid passport
• Valid national identification card

The following represent acceptable forms of secondary identification:

• Valid employee ID
• Valid student identification card
• Valid credit card with signature
• Valid bank (ATM) card

The following are unacceptable forms of identification:

• Restricted IDs, such as U.S. Department of Defense (DOD), Common Access
Card (CAC), or certain secure access IDs
• Government-issued identification from countries where OnVUE is restricted,
including Belarus, Cuba, Iran, North Korea, Russia, Sudan, Syria, and the
Sevastopol/Crimea regions of Ukraine.

All IDs should be issued by the country in which the candidate is testing.
Alternatively, an International Travel Passport from the candidate’s country of
citizenship, along with a secondary ID may be used. To review Pearson VUE’s full
Identification Policy, please visit http://www.pearsonvue.com/policies/1S.pdf.

A mobile phone can be used to take the required photos, however once the exam
has begun, any mobile phones must be placed out of reach. Mobile phones should
be placed on “silent” during the exam.

As a final step in the check-in process, candidates will be asked to agree to terms
and conditions and verify the exam for which they are registered.

27
ONVUE Testing Security
Once the exam has started, the candidate must adhere to the following testing
requirements. Failure to do so may result in the cancellation of the exam and
forfeiture of the candidate’s exam fees.
• Candidates must remain within the designated testing space and in
view of the webcam at all times during the exam, with the exception of
the scheduled break. Candidates may not cover or move the webcam at
any time during the exam.
• Candidates may not communicate with anyone other than the exam
proctor once the exam has begun. No one may enter or pass through the
testing space during the exam.
• Candidates may not read the exam questions aloud, speak, cover their
mouth, or hide their face during the exam.
• Candidates may adjust the text size of the exam questions at any time by
selecting CTRL+ to zoom in and CTRL- to zoom out. Any other special
accommodation, however, must be requested and approved by ICF
Credentials and Standards prior to the exam appointment.

Clothing and Accessories

You must be fully clothed throughout your exam. You may not wear the following
during your exam: coats or jackets, or barrettes or hair clips larger than ¼ inch (½
centimeter) wide. While taking your exam, you may wear head scarves, hair wraps,
billed caps (e.g., baseball caps), brimmed hats (e.g., fedoras), and religious apparel.
Generally, all head coverings and hat types are allowed as long as your eyes remain
visible to the proctor throughout the exam.

Testing Space and Prohibited Items

Choose and prepare your testing space. The place where you’ll take your exam is
one of your most crucial decisions. First and foremost, you must take your exam in
an enclosed, private space that allows you to maintain a strong and stable internet
connection.

An ideal testing space will allow you to close all doors to avoid interruptions, since
no one else — including children, roommates, colleagues, etc. — may enter or pass
through your testing space once you’ve started your exam.

We do not recommend testing in the following environments:

• Public places like libraries or coffee shops, where other people could easily
enter your space and where you would use a shared Wi-Fi connection.
• Hotels, where Wi-Fi connections may be insufficient and don’t allow for
basic troubleshooting.
• Corporate offices, where firewalls, VPNs, or other security measures may
block video streaming.

28
Within your testing space, your computer screen must be positioned to face you
directly, and your background environment cannot jeopardize the integrity of the
exam content. For example, your testing space must not allow anyone else to view
your screen, so avoid testing near windows or glass partitions. Important: If your
testing space allows any other people into the camera’s view, you risk exam
revocation.

Candidates completing an exam via Pearson’s OnVUE system will be required to

show that no prohibited materials are accessible within their testing space.

The following items are not allowed in your testing space:

• Mobile phones*, hand-held computers/personal digital assistants (PDAs) or
other electronic devices, pagers, and watches
• Books or notes (unless specifically authorized by your exam program)
• Writing instruments, paper, notepads
• Wallets or purses/handbags
• Eyeglass cases
• Firearms or other weapons
• Headphones/headsets

Candidates may have a beverage during the exam. Eating, chewing gum,
smoking, or using other tobacco products is prohibited during the exam.

*Candidates may use a cell/mobile phone while checking in for an exam and/or in
case of a technical issue. Any other use, including but not limited to taking a call
and having a conversation with anyone other than a Pearson VUE proctor, texting,
accessing apps, etc., may result in your exam being revoked/terminated.

OnVUE Candidate Technical Requirements

Pearson strongly recommends using equipment that meets or exceeds the
following recommended specifications. The minimum requirements will change
periodically based on the needs of our exam sponsors.

Please Note: An Internet connection disruption can suspend the test session,
resulting in a failed exam. By registering for a remote proctored exam, candidates
assume all risk associated with their internet connectivity.

Operating System
Windows 11 & 10 (64-bit) – (excluding ‘S Mode’) macOS 10.15 and above – (excluding
beta versions) Note: macOS, starting with Mojave, now requires permission from
the user to allow any hardware access to an application, which includes OnVUE
(proctorapp). Candidates should be prompted to allow this application.

29
Note: Windows Operating Systems must pass Genuine Windows Validation. •
Windows 8/8.1, Windows 7, Windows Vista, and Windows XP are not supported for
exam delivery • Linux/Unix and Chrome based Operating Systems are not
supported.

Firewall
Corporate firewalls (including VPNs) or proxies often cause this delivery method to
fail. We recommend testing on a personal computer. Work computers generally
have more restrictions that may prevent successful delivery. Please take your
exam in a setting without a corporate firewall.

RAM
Minimum - OS specified Minimum RAM
Recommended - 4 GB RAM or more.

Display
If using an external monitor, you must close your laptop and use an external
keyboard, mouse, and webcam. Multiple monitors are forbidden. Touch screens
are strictly forbidden.

Supported Internet Browsers

The newest versions of Microsoft Edge, Safari, Chrome, and Firefox, for web
registrations or downloading the secure browser.

Internet Connection
For optimal performance, a reliable and stable connection speed of 6 Mbps down
and 3 Mbps up is required. We recommend testing on a wired network as opposed
to a wireless network. If testing from home, ask others within the household to
avoid internet use during your exam session.

Webcam
The webcam may be internal or external. The webcam must be forward-facing
and at eye level to ensure your head and shoulders are visible within the webcam.
The webcam must remain in front of you and cannot be placed at an angle.

Webcam must have a minimum resolution of 640x480 @ 10 fps. Note: Mobile

phones are strictly prohibited as a webcam for exam delivery. Note: Mac OS users
may need to allow OnVUE within their System Preferences: Security & Privacy:
Privacy settings for camera.

Sound & Microphone

Verify the audio and microphone are not muted. Note: Mac OS users may need to
allow OnVUE within their System Preferences: Security & Privacy: Privacy settings
for microphone.

30
Browser Settings
Internet Cookies must be enabled.

Device
All tablets are strictly prohibited, unless they have a physical keyboard and meet
the operating system requirements mentioned earlier.

Power
Make sure you are connected to a power source before starting your exam to
avoid draining your battery during the exam.

Mobile Phone
You may have the option to use your mobile phone to complete the check-in
process. The mobile must meet the following requirements:
• Android (7+, Chrome) or IOS (12+, Safari) operating systems
• A functioning camera with a stable internet connection (mobile phone is
only used for completing admission steps, and must not be used during the
exam)

Once you have completed the check-in steps, please place your mobile phone out
of your arms reach where it is not accessible to you during the exam. As a
reminder, phones are a prohibited item and should not be within your reach or
visible to you while sitting in front of your computer.

31
Languages
Language Aids
The ICF Credentialing Exam is available in English. In addition, language aids are
offered in select languages. An exam with language aids features both the original
exam item (English) as well as the same item in the language of translation.

Candidates completing the ICF Credentialing Exam with language aids will see
the exam instructions and all navigation buttons of the exam are in the language
of translation. Each item is presented in the original English form, along with a
Translation button that allows the candidate to view the same item and response
options in the language of translation. Candidates completing the ICF
Credentialing Exam with a language aid will automatically receive 30 minutes of
additional exam time. The 30-minute extension is designed to allow sufficient time
for candidates to view the translated items in the exam.

A list of available ICF Credentialing Exam language aids is available here.

NOTE: Beginning August 20, 2024, candidates taking a translated form of the ICF
Credentialing Exam will see exam items in the language of translation first, with
the option to view items in the original English as a language aid.

Exam Language Support

Candidates completing the ICF Credentialing Exam in English as a secondary
language will receive an automatic time extension of 60 minutes if exam language
aids are not offered in their primary language AND the candidate resides in a non-
English speaking country.

Requests for Bilingual Translation Dictionary

Candidates whose primary language is not English and for which an ICF
Credentialing Exam language aid is not available may request to use a hard-copy
bilingual translation dictionary to support them in taking the exam. Web-based
translation dictionaries, software, and smart device applications are not permitted.

The candidate must provide a bilingual translation dictionary that consists only of
translations (no definitions may be included) and that is free of any markings or
handwritten notes. For exam security purposes, the dictionary provided will be
subject to visual inspection by a Pearson VUE proctor during the candidate’s exam
appointment at a testing center or via remote proctor service. Candidates
approved to use a bilingual translation dictionary will also be eligible for extended
exam time, not to exceed one hour. This service is provided at no additional charge
to the candidate.

To request the use of a bilingual translation dictionary, candidates should

complete the ICF Exam Language Support Request form and submit it to

32
[email protected] (including “ICF Exam Language Support
Request Form” in the subject line) prior to scheduling an exam appointment. ICF is
not able to add a language support service to an existing exam appointment.

Requests for Translation Support

Candidates may also submit an ICF Exam Language Support Request form to
request the Pearson Translation Support Service to complete the ICF
Credentialing Exam. This service, provided by Pearson VUE, allows a candidate to
complete the exam with translation assistance from a Pearson-approved
translator. Candidates requesting this service will be charged a fee by Pearson VUE
of up to $1,500 USD to support the translator’s services and related expenses.

To request the use of a translator, candidates should complete the ICF Exam
Language Support Request form and submit it to
[email protected] (including “ICF Exam Language Support
Request Form” in the subject line) prior to scheduling an exam appointment. ICF is
not able to add a language support service to an existing exam appointment.

33
Exam Accommodations
Reasonable Exam Accommodations for Candidates with Disabilities
ICF Credentials and Standards is committed to ensuring its exams are accessible
for all qualified candidates. Individuals with a documented disability, handicap, or
other condition that impairs their ability to take an ICF exam may request a
reasonable accommodation, as required by the Americans with Disabilities Act
(ADA). Candidates may also be approved for exam accommodations for
documented, qualifying medical or physical conditions that may be temporary,
such as injury, impairment following surgery, or pregnancy.

The purpose of exam accommodations is to provide candidates with full access to

the exam, not to ensure completion of the exam or improve candidate
performance. Accommodations cannot be made to the actual content of the
exam.

Exam accommodations are individualized, considered and approved on a case-by-

case basis, and dependent on the nature of the disability or medical condition and
the documentation provided. To be considered a qualifying disability, the
limitations of the impairment must significantly restrict the individual’s major life
activities as compared to the abilities of the average person. Non-specific
diagnoses such as an individual learning style, learning difference, computer
phobias, and test difficulty or test anxiety by themselves do not constitute a
disability.

Items listed on the Pearson VUE Approved Comfort Aids list are pre-approved for
exam candidates and do not require submission of the ICF Exam
Accommodations Request Form. These items are allowed during testing, however
Pearson VUE test center staff or online proctors will ask to visually inspect
approved comfort aid items on exam day.

All other testing accommodations must be requested at the time of application

submission. Candidates who require arrangements to take the exam must submit
the ICF Exam Accommodations Request Form, along with the required
supporting documentation, with their ICF application.

All requests for exam accommodations are strictly confidential. Only information
pertaining to the candidate’s approved accommodation will be shared with
testing delivery partners for the purpose of preparing for the candidate’s exam
appointment.

Common exam accommodations include, but are not limited to:

• Extended time for testing (1 hour, 1.5 time or double time)
• Frequent or unscheduled breaks (available at testing centers only)

34
 • Access to auxiliary items (food, medication, medical devices)
• Adjustable workstation (available at testing centers only)
• Sit/stand workstation (available at testing centers only)
• Zoom text
• Separate testing room (available at testing centers only)
• Provision of a reader and/or scribe (available at testing centers only)
• Special arrangements for nursing mothers

Approved accommodations for candidates with disabilities or qualifying medical

conditions are provided at no cost to the candidate.

Certain exam accommodations may only be available in a Pearson VUE testing

center. Accommodation requests may require up to 10 business days to coordinate
with Pearson VUE for implementation.

Accommodations must be requested at the time of application submission.

Candidates who require arrangements to take the exam must submit the ICF
Credentialing Exam Accommodations Request Form, along with the required
supporting documentation, with their ICF credential application.

Requesting an Exam Accommodation

As a part of the MCC online application, individuals will indicate if they need to
request accommodations. Once the application is submitted, the applicant will
receive an email with information and directions to upload the required
documentation.

Upon submission, ICF Credentials and Standards will review the requested
accommodation and required supplementary documentation and will notify the
candidate of ICF Credentials and Standards’ decision regarding the requested
accommodation(s), including specific accommodations approved (e.g., additional
exam time, use of a reader, etc.).

Confirmation of an accommodation request decision must be received before a

candidate schedules their exam appointment. ICF Credentials and Standards is
not able to add accommodations to an existing exam appointment.

ICF Credentials and Standards and its testing partner, Pearson VUE, will make
reasonable efforts to provide the requested accommodations to candidates who
demonstrate a documented disability, provided the accommodations do not alter
or jeopardize exam integrity and security. If the need for an accommodation arises
after the submission of the application, the applicant will need to contact
[email protected] and request the ICF exam
accommodations form.

35
Supporting Documentation for Exam Accommodation Requests
Supporting documentation provided by a qualified, professional evaluator (i.e.,
physician, psychologist, psychiatrist, etc.) verifying the candidate’s disability or
qualifying medical condition must be submitted with the ICF Exam
Accommodations Request Form.

A qualified professional is an individual with the credentials, training, and expertise

to diagnose the reported disability or qualifying medical condition. This typically
includes extensive graduate-level training, such as a doctorate in psychology,
clinical psychology, or medicine. The health care professional providing supporting
documentation may not be an individual in a personal, familial, supervisory, or
other close relationship with the candidate requesting the accommodation.

Supporting documentation from a professional evaluator must meet the following

guidelines:
• Must be provided on the qualified professional’s letterhead.
• Must include the name, title, and professional credentials of the qualified
professional.
• Must include the address, telephone number, and email address of the
professional.
• Must include the date of assessment upon which the verification is based.
• Must identify the medical, psychological, educational, or cognitive
functional tests that were conducted with the candidate, the results of
those tests, and an interpretation of the results.
• Must describe the disability or medical condition of the candidate.
• Must describe the functional limitations of the candidate due to the
disability or medical condition and the specific impact on the candidate’s
daily life activities.
• Must identify specific accommodations that are recommended and
describe how each will reduce the impact of the identified limitations for
the candidate.
NOTE: Candidates with a prior exam accommodation approval may submit
documentation of the prior approval to meet the supporting documentation
requirement. No additional documentation from a qualified evaluator is required.

Testing Arrangements for Nursing Mothers

ICF Credentials and Standards supports candidates who require a special
arrangement to breastfeed, express, or pump breast milk during their exam.
Candidates requiring the Nursing Mothers accommodation must complete
the ICF Exam Accommodations Request Form.

For more information about special arrangements for nursing mothers at Pearson
VUE testing centers worldwide, please visit Pearson VUE Test Accommodations.

36
After the Examination
Exam Scoring
The passing score and all exam results on the ICF Credentialing Exam are reported
as scaled scores. The range of possible scores is 200 to 600, with a passing score of
460. Candidates receive preliminary results immediately after the exam is
completed; confirmation of the results is sent within seven (7) business days.

Candidates receive preliminary results following their exam delivery and can
access their score report through their Pearson VUE profile.

Individual score reports indicate the overall result of the exam administration
(“pass” or “fail”), based on the passing standard set for the exam. Each candidate
also receives their scaled score.

Candidates who are not successful in passing the exam receive feedback on their
relative performance across each exam domain, designed to guide additional
study and preparation before retaking the exam, along with instructions for
interpreting the results.

Recognition
A directory of all active ICF MCC credential-holders is available online at Verify a
Coach. MCC credential-holders are listed upon award of their MCC. Any candidate
who does not wish to be included in the ICF Verify a Coach directory should
contact ICF Credentials and Standards at [email protected].

Use of Designation
After passing the ICF Credentialing Exam and earning the Master Certificate
Coach credential, candidates may use the MCC designation as a professional
credential after their names, on resumes, curriculum vitae, employment and other
professional records, and on websites and social media platforms. Only current
and valid ICF MCC credential-holders may use the MCC logo on materials for or
promoting the credential-holder. The MCC credential may not be used by
individuals who do not renew their credential after the credential expiration date.

Retake Policy
Candidates who do not achieve a passing score for the ICF Credentialing Exam
may retake the exam. Each exam retake is subject to the ICF exam retake fee of
$105 USD.

Candidates must wait 14 days following their first attempt to retake the exam. For
any subsequent attempts, candidates must wait 30 days to retake the exam
following their most recent attempt.

37
Candidates may take an ICF exam up to six times within a 12-month (365 day)
period following the date of their first attempt.

Candidates who do not achieve a passing score within the first 12-month period
are eligible to retake the exam up to six times during each subsequent 12-month
(365 day) period that begins on the anniversary of the candidate’s initial exam
attempt.

Release of Info / Privacy Policy

ICF Credentials and Standards treats candidate exam results as confidential. Exam
results are provided directly to candidates and will not be disclosed to anyone
without written permission from the candidate, unless required by law.

38
Maintaining Your Credential
Renewal Requirements and Application
The Master Certified Coach (MCC) credential expires on the last day of the month
three years from the month of issue. To maintain the credential, MCC holders must
meet the following renewal requirements:
• Renewal applications must be submitted using the online application
available on the ICF website. The online application is designed to guide
individuals through each step in the renewal process, keep information
secure, and provide applicants a way to monitor the status of their renewal
application.
• Credential-holders can access the renewal application by logging into their
online profile, clicking Access Profile, and viewing their credential renewal
application under “My Credentials” at the bottom of the page,
• Renewal of the MCC credential requires completion of at least 40 hours of
CCE in the three years after the initial award of the credential or since the
last credential renewal.
• At least 24 hours of the 40 hours must be in the ICF Core Competencies. At
least three (3) of the hours in Core Competencies must be in coaching
ethics. (Coaches can obtain coaching ethics hours by completing ICF’s free
online course.)
• The remaining 16 hours may be in Core Competencies or Resource
Development education.

Applicants are strongly encouraged to review the sample renewal application

prior to starting the renewal application process.

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Timelines for Credential Renewal
To maintain an MCC in good standing, MCC holders must submit the renewal
application and required documentation of CCE units by the expiration date. ICF
Credentials and Standards provides all MCC credential-holders with a 60-day grace
period following the credential expiration date, allowing the MCC-holder to
maintain their status while their renewal application is under review.

Failure to submit a renewal application and required documentation of CCE units

will result in a lapse of MCC status following the 60-day grace period. Once lapsed,
the MCC credential is no longer active, and the coach must discontinue the use of
MCC logos and marks.

A coach can renew a lapsed MCC credential for up to one year following the
expiration date by submitting a renewal application and an additional 1.2 CCE
units for each month the MCC credential is lapsed. Detailed guidance on renewing
a lapsed MCC credential is available on the ICF Renew Credential page.

Once a full year has passed from the MCC lapsed date, it is considered fully expired
and cannot be renewed. To reinstate an expired MCC credential, a coach must
submit a new MCC application.

Continuing Coach Education

Continuing Coach Education credits may be earned through a variety of learning
modalities, all designed to expose the coach to new content in order to benefit
their overall knowledge base and coaching clients. It focuses on the development
of the coach’s competence with a wide range of opportunities for the support and
growth of a coach’s skill set.

Core Competencies CCEs can be gained through learning opportunities that offer
real-time interactive settings, such as education programs, learning courses and
other activities that correlate to the ICF Core Competencies and have been
approved by ICF for Core Competencies CCEs.

Resource Development is any learning that falls outside of the ICF Core
Competencies, but still contributes to a coach’s professional development (e.g.,
personal development, coaching tools or personality and productivity
assessments, business building, etc.).

Visit the Professional Development page of the website for accepted sources of
CCEs and how to document them in the Renewal Application.

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Appeals
Purpose of the Appeals Process
The ICF Credentials and Standards appeals process provides a way for credential
applicants, candidates, and credential-holders to formally request reconsideration
of an adverse decision made by the organization regarding the individual’s
eligibility to earn or hold an ICF credential. Typically, appeals would result from an
individual being deemed ineligible for a credential or credential renewal, disputes
regarding policies and procedures, or where ICF may not have followed
documented policies.

Appeal Submissions
Appeal requests are submitted by credential applicants, candidates, or credential-
holders using the Credential Appeal Submission Form within 30 calendar days of
receiving an adverse determination. Appeals may only be submitted by the
individual who received the adverse determination. Appeals will not be accepted
via email or postal mail. Appellants should review all sections of the form,
determine the reason(s) for their appeal request, and complete the most relevant
section(s) of the form. Appellants must provide evidence supporting the reason for
the appeal and the nature of request, including all reasons why the action or
decision should be changed.
By submitting the appeal form, the appellant is authorizing ICF Credentials and
Standards to conduct an investigation, gather information, and make a
determination regarding the appeal request.

Reasons for Appeals

There are six categories of appeals included on the appeal form.
An appeal based on:
1. Eligibility requirements.
2. Performance Evaluation procedures*.
3. ICF Credentialing Exam results**.
4. ICF Credentialing Exam procedures**.
5. Credential renewal requirements.
6. Reasons not included in other form sections.

*Disputes regarding Performance Evaluation results or feedback will not be

considered in the appeals process. In these cases, credential candidates should
not file an appeal but may request the following options:
Request A Rescore of The Recording(s)
Within six months of receiving a results letter, candidates may contact ICF
Credentials and Standards staff to request that the recording(s) submitted with
their application be rescored. Candidates must pay a fee of $150 USD per recording
before a rescore is conducted. In cases where the rescore reverses a failed

41
performance evaluation resulting in a pass, the candidate will receive a refund of
the rescore fee.

Request A Retake
Within six months of receiving a results letter, candidates may request a retake,
allowing them to submit new recordings for evaluation without submitting a new
credential application. Candidates must pay a fee of $150 USD per recording for
the scoring of their new recordings, which covers the cost of administering the
performance evaluation review with a trained assessor. Regardless of the result,
retake fees are not refunded.

Appeals regarding Performance Evaluation procedures undergo review by

designated ICF staff and may be directed to the Appeals Committee for their
consideration.

**Credential candidates must read and follow policies and procedures for the ICF
exams as included on the ICF website. Appeals based on the following reasons are
not considered grounds for appeal and will not be considered by the Appeals
Committee:
• The examinee’s lack of knowledge or understanding of the test
administration policies or procedures.
• The examinee’s failure to follow examination administration instructions
and procedures.
• The examinee’s mental state during the exam, including nervousness or
anxiety.
• Personal circumstances of the examinee that may have affected the
examinee’s completion of the exam.
• Examinee errors or omissions related to understanding exam items, or
understanding or recording answers, except those caused by circumstances
outside the examinee’s control.
• Computer-related or technical problems.
• Reasonable and commonly occurring sounds and noises in the testing
center or room.
• Late arrival for the test administration appointment or not showing up for
the exam administration appointment.
• The validity of the content of the exam.
• The passing score of the exam established by ICF and the process used to
determine the passing score.

Review of Appeal Requests

Upon submission of an appeal request, the appellant will receive an automated
confirmation that their appeal submission has been received by ICF.

42
Within 15 business days, designated ICF staff will review the appeal submission
and notify the appellant if additional information is needed.

Designated ICF Credentials and Standards staff will review the appeal request and
determine the appeal type. There are two types of appeals that may be submitted:

1. Procedural appeals - are cases where a clear policy, rule, or standard exists.
Procedural appeals allow applicants to contest an adverse decision made in
conflict or misalignment with an existing policy, rule, or standard. Appeals
contesting the content of existing policies, rules or standards, and resulting
adverse decision for the applicant, will not be considered.

Examples of Procedural type appeals may include disputes regarding:

• Pre-requisite credentials.
• Required number of hours of education, experience, or mentor coaching.
• Exam administration procedures.

Designated ICF staff will respond to procedural appeals by conveying the relevant
policy/rule to the appellant and will communicate the status of the appeal (denied
or accepted) and any next steps available to the appellant.

2. Judgement appeals - are cases where a decision may be subject to

interpretation and will require consideration by the Appeals Committee.

Examples of Judgment type appeals may include disputes regarding:

• Instances where an appellant believes that certification policies and
procedures were not followed.
• Appellant concerns that a conflict of interest or bias influenced a
certification decision.
• Unique instances where a certification policy or procedure is unclear or does
not exist.
The Appeals Committee will be presented with all Judgement type appeals and
will:
• Meet to consider information presented.
• Gather and request additional information as needed.
• Make a determination.
• Prepare a written report that is forwarded to the vice president of ICF
Credentials and Standards.

The vice president of ICF Credentials and Standards (or staff designee) will notify
the appellant the decision of the committee and any next steps available to the
appellant.

43
While Procedural appeals will be decided by designated CS staff, the Appeals
committee will receive a report of all appeals submissions and the resulting
determination. Information from this report may be used by the Appeals committee
to inform changes to the appeals process and workflow.

Appeals Process Timelines

Within 24 hours of submitting the appeal form, appellants will receive an
automated message acknowledging that the form has been received.

Within 15 business days following submission, the appeal request will undergo a
preliminary review by staff, and appellants will receive an update and information
regarding the next steps in the process. Appellants may be asked to provide
additional information regarding the appeal request.

Following the preliminary review period, review may take up to 45 business days
for staff or the Appeals Committee to thoroughly review, consider, and make a
determination regarding the appeal.

Within 15 business days of a determination, the appellant will receive information

regarding the outcome of the appeal and information regarding any next steps
that the appellant may wish to take.

Documentation and Reporting

Written records will be created and securely maintained for all Appeals Committee
activities. These records include:
• Appeal submissions.
• Notices to appellants.
• Decisions of the designated ICF Credentials and Standards staff.
• Decisions of the Appeals Committee.

There shall be no discriminatory action against the appellant.

44
Other Policy Information for MCC
Candidates
The ICF Definition of Coaching
ICF defines coaching as partnering with clients in a thought-provoking and
creative process that inspires them to maximize their personal and professional
potential. The process of coaching often unlocks previously untapped sources of
imagination, productivity, and leadership.

Having a clear understanding of the ICF definition of coaching and how it guides
the work of professional coaches is critical for individuals who are pursuing an ICF
credential. It serves as a guide in differentiating coaching from other modalities
and professions.

The ICF Core Competencies

The ICF Core Competencies were developed to support a greater understanding
of the skills and approaches used within today’s coaching profession as defined by
ICF. These competencies and the ICF definition of coaching form the foundation
for coaching practice and are used as the basis for all assessments used in the ICF
credentialing process.

In 2019, following a rigorous, 24-month coaching practice analysis, ICF published

an updated version of the ICF Coaching Core Competency Model. This
competency model is based on evidence collected from more than 1,300 coaches
across the world, including both ICF members and non-members, and
representing a diverse range of coaching disciplines, training backgrounds,
coaching styles, and experience levels. This large-scale research initiative validated
that much of the existing ICF Core Competency Model, developed nearly 25 years
ago, remains critically important to the practice of coaching today.

Some new elements and themes that emerged from the data were integrated
into the updated model introduced in 2019. These include a paramount emphasis
on ethical behavior and confidentiality; the importance of a coaching mindset and
ongoing reflective practice; the critical distinctions between various levels of
coaching agreements; the criticality of partnership between coach and client; and
the importance of cultural, systemic, and contextual awareness. These
foundational components, combined with emerging themes, reflect the key
elements of coaching practice today and will serve as stronger, more
comprehensive coaching standards for the future.

Please visit ICF Core Competencies for more information.

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The ICF Code of Ethics
The ICF Code of Ethics describes the ICF core values, ethical principles, and ethical
standards of behavior for all ICF professionals. Candidates for ICF credentials must
have a clear understanding of coaching ethics and how they are applied in any
coaching related interactions.

Please review the Code of Ethics in Appendix B.

The MCC Minimum Skills Requirements

The MCC Minimum Skills Requirements are designed to support coaches as they
prepare for the Master Certified Coach (MCC) performance evaluation. It provides an
understanding of what assessors evaluate in relation to each ICF Core Competency.
The MCC Minimum Skills Requirements offer the minimum level of skill necessary to
successfully demonstrate an MCC level of competency, and also the non-coaching
behaviors that might prevent successful completion of the MCC performance
evaluation. While useful to developing coaches, these requirements are not a tool for
coaching and should not be used as a checklist or formula for passing the
performance evaluation.

ICF Credentials and Standards Policies and Procedures

All policies and procedures have been adopted by the ICF Credentials and
Standards Global Board of Directors for the operation of the ICF credentialing
program. The policies listed below are included as a reference. For assistance or
questions, please contact the ICF Credentials and Standards staff team at
[email protected].

Scope of the ICF Credentials

ICF credentials are intended for individuals who provide coaching services to their
clients in alignment with the ICF definition of coaching, ICF Core Competencies,
and ICF Code of Ethics. The purpose of all ICF credentials is to assure that those
holding the credential have the skills, knowledge, and professional capability
needed to serve their clients.

Secure Storage of Confidential Information

All confidential application materials will be retained in a secure manner as
required by the ICF security and record retention policies. CS staff and
examination assessors keep confidential and secure all submitted application
materials. ICF Credential application materials, including performance evaluation
recordings and transcripts, are maintained in a secure database and are securely
destroyed six months after an application has been processed, unless the
applicant provides explicit permission for ICF to retain materials for research and
training purposes.

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Rationale for Eligibility Requirements
Eligibility requirements for ICF credentials are derived from a variety of sources,
including job analysis, subject matter expert (SME) input, exam results, market
research, and demographic data.

Information gained from SMEs, supported by data from the ICF Coaching Job
Analysis (2019), showed that knowledge of coaching ethics is a critical element of
coaching practice.

Input from SMEs and analysis of assessment and performance exam results has
shown that hours of education specific to the ICF Core Competencies, ICF
definition of coaching, and ICF Code of Ethics is necessary to ensure that coaches
have the knowledge and skills required to work with their clients effectively.

Input from SMEs suggests that hours of experience working with clients is critical
in the development of coaching skills and that skills diminish when coaches are
not actively working with clients.

Market research and input from SMEs support the use of knowledge and
performance exams as a way for a candidate to objectively demonstrate their
knowledge of coaching and skills as a coach.

ICF Membership Not Required

Applicants are not required to be members of ICF Professional Coaches or ICF
Coaching in Organizations or any other organization. Applicants who are members
of ICF Professional Coaches or ICF Coaching in Organizations shall not be granted
an advantage or be subject to additional requirements when applying for or
holding an ICF credential.

Prohibition of Grandfathering
No candidate may be awarded MCC status unless they have met all eligibility and
assessment criteria, as adopted by the ICF Credentials and Standards Global Board
of Directors, and in effect at the time of the candidate’s application.

Reciprocity
ICF does not accept as equivalent credentials/certifications awarded by other
organizations or entities. No candidate may be awarded an ICF credential unless
they have met all eligibility and assessment criteria currently in place, as adopted
by the ICF Credentials and Standards Global Board of Directors, and in effect at the
time of the candidate’s application.

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Verification of Credential Status
The ICF website will, upon inquiry by anyone, provide information to verify whether
a specific person is currently credentialed or not. The names of ICF credential-
holders and their credential status are not considered confidential and will be
published by ICF.

Information relating to an individual’s application status, whether an individual has

taken the exam, and score information is confidential and will not be released.

Use of Credential Mark/Logo/Badge

The credential name, designation, acronym, logo, badge, or mark may only be
used by individuals who hold the credential, who remain in good standing with
ICF, and who strictly adhere to and maintain published standards and
requirements. No credential-holder may use, sell, license, transfer, or otherwise
authorize any third party to use the credential name, designation, acronym, logo,
badge, or mark without the prior written authorization from ICF.

Acceptable Usage
The credential name, designation, acronym, mark, badge, or logo shall be used
only in connection with the credential held by the individual and shall not be used
in conjunction with any other coaches or coach programs. The designation and
logos must be used in such a way that they indicate approval of only the individual
credential-holder and not an organization or business as a whole. For example, on
a website, the designation and logo may be used only where the approved
credential-holder is described, not where the organization as a whole is described.

The credential name, logos, badges, or marks may not be revised, altered, or
amended in any manner by the credential-holder or any third party. This
prohibition against alternation or misuse includes, but is not limited to, cropping
of the name, logo, badge, or mark; bleeding off a page; screening behind text; and
tilting or skewing of the marks/logos in any way. In every case, the names,
acronyms, designations, marks, badges, and logos must be printed in full strength,
with no screens or “watermark” effects. Logos, badges, and marks shall at all times
be used intact, with no alteration, substitution, isolation, or highlighting of any
particular feature.

The credential designation shall at all times be displayed against a neutral

background only so that it does not conflict graphically or interfere with readability
or recognition of the designation, logo, badge, or mark. Nor shall the name,
acronym, designation, logo, badge, or mark be displayed on patterned
backgrounds incorporating dots, wavy lines, or other designs, etc.

48
The credential name, acronym, designation, logo, badge, and mark incorporate
specific coded colors within the Pantone Matching System. The ICF selected and
designated color scheme is mandatory and shall not be altered or substituted in
any way. No other colors may be used, substituted, or incorporated into the logo,
badge, or mark.

Use of the credential name, designation, acronym, logo, badge, or mark is

exclusively limited to professional use on materials promoting the approved
credential-holder, including:
• Promotional and marketing literature, brochures, pamphlets, business cards
or folders.
• Advertisements of any type or nature.
• Websites.
• Print, digital, or photographic media.

Use in connection with any other form of publication or documentation shall be

permitted only upon written authorization and approval by ICF.

Any ICF credential-holder who loses or has their ICF status suspended for any
reason, including, but not limited to, failure to adhere to these usage standards or
the applicable ICF credential-holder requirements, shall immediately discontinue
all use of the credential name, designation, acronym, logo, badge, or mark, and
shall not renew use of the same until their status has been restored in full.

Violations of Usage
Any unauthorized or unapproved use or alteration of the credential name,
acronym, designation, logo, badge, or mark shall result in termination and loss of
the individual’s ICF credential.

Changes to the ICF Credentialing Program

ICF Credentials and Standards reserves the right to change the standards, policies,
procedures, application, fees, and/or eligibility requirements for the ICF
credentialing process at any time. Any changes will be posted to the ICF website
and shared through direct email communications in compliance with the ICF
Privacy Policy. This guide will be updated periodically to reflect changes. Please
check the ICF website to be sure you are using the most recent version of the
guide.

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Appendix A: Links to Useful Information
Client Coaching Experience page
Ethical Standards and the Code of Ethics
International Coaching Federation (ICF) home page
ICF Credentials & Standards page
ICF Core Competencies
ICF Credentialing Exam page
Mentor Coaching page
Non-ICF accredited Education Requirements page
Performance Evaluation page
MCC Information page
MCC Minimum Skills Requirements
MCC Portfolio path- Sample Application
MCC Renewal – Sample Application
What to Expect When Testing with Pearson VUE: Pearson Testing Centers
(video)
What to Expect When Testing with Pearson VUE: OnVUE Online Proctoring
(video)

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Appendix B: Code of Ethics
The International Coaching Federation (ICF) Code of Ethics is composed of five (5)
main parts:
1. Introduction
2. Key Definitions
3. ICF Core Values and Ethical Principles
4. Ethical Standards
5. Pledge

1. Introduction
The ICF Code of Ethics describes the core values of the International Coaching
Federation (ICF Core Values), ethical principles and ethical standards of behavior
for all ICF Professionals (see definitions). Meeting these ICF ethical standards of
behavior is the first of the ICF core coaching competencies (ICF Core
Competencies) – “Demonstrates ethical practice: understands and consistently
applies coaching ethics and standards.”

The ICF Code of Ethics serves to uphold the integrity of ICF and the global
coaching profession by:
• Setting standards of conduct consistent with ICF Core Values and ethical
principles.
• Guiding ethical reflection, education and decision-making.
• Adjudicating and preserving ICF coach standards through the ICF Ethical
Conduct Review (ECR) process.
• Providing the basis for ICF ethics training in ICF-accredited training
programs.

The ICF Code of Ethics applies when ICF Professionals represent themselves as
such, in any kind of coaching-related interaction. This is regardless of whether a
coaching relationship (see definitions) has been established. This Code articulates
the ethical obligations of ICF Professionals who are acting in their different roles as
coach, coach supervisor, mentor coach, trainer or student coach-in-training, or
serving in an ICF Leadership role, as well as Support Personnel (see definitions).

Although the Ethical Conduct Review (ECR) process is only applicable to ICF
Professionals, as is the Pledge, the ICF Staff are also committed to ethical conduct
and the Core Values and Ethical Principles that underpin this ICF code of ethics.
The challenge of working ethically means that members will inevitably encounter
situations that require responses to unexpected issues, resolution of dilemmas and
solutions to problems. This Code of Ethics is intended to assist those persons
subject to the Code by directing them to the variety of ethical factors that may
need to be taken into consideration and helping to identify alternative ways of
approaching ethical behavior.

51
ICF Professionals who accept the Code of Ethics strive to be ethical, even when
doing so involves making difficult decisions or acting courageously.

2. Key Definitions
• Client - the individual or team/group being coached, the coach being
mentored or supervised, or the coach or the student coach being trained.
• Coaching- partnering with Clients in a thought-provoking and creative
process that inspires them to maximize their personal and professional
potential.
• Coaching Relationship - a relationship that is established by the ICF
Professional and the Client(s)/Sponsor(s) under an agreement or a contract
that defines the responsibilities and expectations of each party.
• Code - ICF Code of Ethics
• Confidentiality - protection of any information obtained around the
coaching engagement unless consent to release is given.
• Conflict of Interest - a situation in which an ICF Professional is involved in
multiple interests where serving one interest could work against or be in
conflict with another. This could be financial, personal or otherwise.
• Equality - a situation in which all people experience inclusion, access to
resources and opportunity, regardless of their race, ethnicity, national origin,
color, gender, sexual orientation, gender identity, age, religion, immigration
status, mental or physical disability, and other areas of human difference.
• ICF Professional - individuals who represent themselves as an ICF Member
or ICF Credential-holder, in roles including but not limited to Coach, Coach
Supervisor, Mentor Coach, Coach Trainer and Student of Coaching
• ICF Staff - the ICF support personnel who are contracted by the managing
company that provides professional management and administrative
services on behalf of ICF.
• Internal Coach - an individual who is employed within an organization and
coaches either part-time or full-time the employees of that organization.
• Sponsor - the entity (including its representatives) paying for and/or
arranging or defining the coaching services to be provided.
• Support Personnel - the people who work for ICF Professionals in support of
their Clients.
• Systemic equality - gender equality, race equality and other forms of
equality that are institutionalized in the ethics, core values, policies,
structures, and cultures of communities, organizations, nations and society.

3. ICF Core Values and Ethical Principles

The ICF Code of Ethics is based on the ICF Core Values (link) and the actions that
flow from them. All values are equally important and support one another. These
values are aspirational and should be used as a way to understand and interpret

52
the standards. All ICF Professionals are expected to showcase and propagate these
Values in all their interactions.

4. Ethical Standards
The following ethical standards are applied to the professional activities of ICF
Professionals:

Section I – Responsibility to Clients

As an ICF Professional, I:
1. Explain and ensure that, prior to or at the initial meeting, my coaching
Client(s) and Sponsor(s) understand the nature and potential value of
coaching, the nature and limits of confidentiality, financial arrangements,
and any other terms of the coaching agreement.
2. Create an agreement / contract regarding the roles, responsibilities and
rights of all parties involved with my Client(s) and Sponsor(s) prior to the
commencement of services.
3. Maintain the strictest levels of confidentiality with all parties as agreed
upon. I am aware of and agree to comply with all applicable laws that
pertain to personal data and communications.
4. Have a clear understanding about how information is exchanged among all
parties involved during all coaching interactions.
5. Have a clear understanding with both Clients and Sponsors or interested
parties about the conditions under which information will not be kept
confidential (e.g., illegal activity, if required by law, pursuant to valid court
order or subpoena; imminent of likely risk of danger to self or others; etc.).
Where I reasonably believe one of the above circumstances is applicable, I
may need to inform appropriate authorities.
6. When working as an Internal Coach, manage conflicts of interest or
potential conflicts of interest with my coaching Client(s) and Sponsor(s)
through coaching agreement(s) and ongoing dialogue. This should include
addressing organizational roles, responsibilities, relationships, records,
confidentiality and other reporting requirements.
7. Maintain, store and dispose of any records, including electronic files and
communications, created during my professional interactions in a manner
that promotes confidentiality, security and privacy, and complies with any
applicable laws and agreements. Furthermore, I see to make proper use of
emerging and growing technological developments that are being used in
coaching services (technology-assisted coaching services) and to be aware
of how various ethical standards apply to them.
8. Remain alert to indications that there might be a shift in the value received
from the coaching relationship. If so, make a change in the relationship or
encourage the Client(s) / Sponsor(s) to seek another coach, seek another
professional or use a different resource.
9. Respect all parties’ right to terminate the coaching relationship at any point
for any reason during the coaching process subject to the provisions of the

53
 agreement.
10. Am sensitive to the implications of having multiple contracts and
relationships with the same Client(s) and Sponsor(s) at the same time in
order to avoid conflict of interest situations.
11. Am aware of and actively manage any power or status difference between
the Client and me that may be caused by cultural, relational, psychological
or contextual issues.
12. Disclose to my Clients the potential receipt of compensation and other
benefits I may receive for referring my clients to third parties.
13. Assure consistent quality of coaching regardless of the amount or form of
agreed compensation in any relationship.

Section II – Responsibility to Practice and Performance

As an ICF Professional, I:
14. Adhere to the ICF Code of Ethics in all my interactions. When I become
aware of a possible breach of the Code by myself or I recognize unethical
behavior in another ICF Professional, I respectfully raise the matter with
those involved. If this does not resolve the matter, I refer to a formal
authority (e.g., ICF Staff) for resolution.
15. Require adherence to the ICF Code of Ethics by all Support Personnel.
16. Commit to excellence through continued personal, professional and ethical
development.
17. Recognize my personal limitations or circumstances that may interfere with
my coaching performance or my professional coaching relationships. I will
reach out for support to determine the action to be taken and, if necessary,
promptly seek relevant professional guidance. This may include suspending
or terminating my coaching relationship(s).
18. Resolve any conflict of interest or potential conflict of interest by working
through the issue with relevant parties, seeking professional assistance, or
suspending temporarily or ending the professional relationship.
19. Maintain the privacy of ICF Members and use the ICF Member contact
information (email addresses, telephone numbers, and so on) only as
authorized by ICF or the ICF Member.

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Section III – Responsibility to Professionalism
As an ICF Professional, I:
20. Identify accurately my coaching qualifications, my level of coaching
competency, expertise, experience, training, certifications and ICF
Credentials.
21. Make verbal and written statements that are true and accurate about what I
offer as an ICF Professional, what is offered by ICF, the coaching profession
and the potential value of coaching.
22. Communicate and create awareness with those who need to be informed
of the ethical responsibilities established by this Code.
23. Hold responsibility for being aware of and setting clear, appropriate and
culturally sensitive boundaries that govern interactions, physical or
otherwise.
24. Do not participate in any sexual or romantic engagement with Client(s) or
Sponsor(s). I will be ever mindful of the level of intimacy appropriate for the
relationship. I take the appropriate action to address the issue or cancel the
engagement.

Section IV – Responsibility to Society

As an ICF Professional, I:
25. Avoid discrimination by maintaining fairness and equality in all activities
and operations, while respecting local rules and cultural practices. This
includes, but is not limited to, discrimination on the basis of age, race,
gender expression, ethnicity, sexual orientation, religion, national origin,
disability or military status.
26. Recognize and honor the contributions and intellectual property of others,
only claiming ownership of my own material. I understand that a breach of
this standard may subject me to legal remedy by a third party.
27. Am honest and work within recognized scientific standards, applicable
subject guidelines and boundaries of my competence when conducting
and reporting research.
28. Am aware of my and my clients’ impact on society. I adhere to the
philosophy of “doing good” versus “avoiding bad.”

5. The Pledge of Ethics of the ICF Professional

As an ICF Professional, in accordance with the Standards of the ICF Code of Ethics,
I acknowledge and agree to fulfill my ethical and legal obligations to my coaching
Client(s), Sponsor(s), colleagues and to the public at large. If I breach any part of
the ICF Code of Ethics, I agree that ICF in its sole discretion may hold me
accountable for so doing. I further agree that my accountability to ICF for any
breach may include sanctions, such as mandatory additional coach training or
other education, or loss of my ICF Membership and / or my ICF Credential.

55