IMPACT

ASSESSMENT
REPORT
of ABB India
for CSR Projects
Undertaken in Gujarat,
Haryana, Maharashtra
and Karnataka

Submitted To:

ABB India Foundation

Disha - 3rd Floor, Plot No.5 & 6,
2nd Stage, Peenya Industrial Area IV,
Peenya-560058 Bangalore
Karnataka Report Submitted In March 2023
 DISCLAIMER

This report is based on information and documentation that were made

available to Innovative Financial Advisors Private Limited (Fiinovation) at
the date of this report. Fiinovation has not audited or otherwise attempted
to independently verify the information provided unless otherwise
indicated. Should additional information be provided to Fiinovation after
the issuance of this report, Fiinovation reserves the right (but will be under
no obligation) to review this information and adjust its comments
accordingly. Pursuant to the terms of engagement, it is understood and
agreed that all decisions in connection with the implementation of advice
and recommendations as provided by Fiinovation during the course of this
engagement shall be the responsibility of and made by ABB India.
Fiinovation has not and will not perform management functions or make
management decisions for the projects offered by ABB India under its
CSR. This report includes or makes reference to historical reports, research
papers, impact assessment reports, and operational information. Readers
are cautioned that since these findings are based on available documents,
field observations, and stakeholder reviews regarding CSR projects under
ABB India, actual results may vary from the information presented, even if
the information is backed by observation, and the variations may be
materialistic in nature. Comments in this report are not intended, nor
should they be interpreted, as legal advice or opinion. Fiinovation has
neither presented nor contemplated an interest in the CSR projects of ABB
India nor is Fiinovation an insider or associate of ABB India, its
implementing partner, or its management team. Fiinovation fees for this
engagement are not contingent upon the findings or any other event.
Accordingly, Fiinovation believes that it is independent of the CSR project
of ABB India and is acting objectively.

1
 ACKNOWLEDGEMENT

This is the place where we express our deepest gratitude and thanks to all
those who helped in conducting the study within the stipulated
timeframe while meeting all the standards and norms of research.

We thank ABB management for their support and are extremely grateful
to Ms. Dhenuka Srinivasan and team members for their kind cooperation
in outlining the impact assessment exercise. The team has been a great
source of strength, from the commencement of the task to the
development of this report. They have been instrumental in
conceptualizing, envisioning, and providing overall guidance for the
project evaluation report.

We would also like to thank all the project implementation partners of the
respective projects who have helped us understand the project and
provided their support, valuable insights, and guidance in carrying out this
study.

Team Innovative Financial Advisors Pvt. Ltd. (Fiinovation) would like to

thank, appreciate and acknowledge all the individuals who have provided
support, agreed to be interviewed, assisted or contributed to the entire
study in any manner. This report is an analytical representation of the
impact assessment study carried out in the states of Karnataka,
Maharashtra, Gujarat and Haryana.

This study has been a truly amazing experience for the entire Fiinovation
team. We are really pleased to present this work and believe that this will
provide a strong foundation for well-analysed project information so that
ABB India is able to review the positive aspects as well as the challenges
hindering the successful implementation of the project. Based on, they
may take necessary course corrections to steer the project on the road to
success. Further, this report will help in understanding the sustainability
quotient to see if the project is truly leaving a lasting impact on the lives of
the beneficiaries.

2
 TABLE OF CONTENTS

DISCLAIMER ........................................................................................................................................................ 1
ACKNOWLEDGEMENT ............................................................................................................................... 2
LIST OF TABLES ............................................................................................................................................... 4
LIST OF FIGURES ............................................................................................................................................ 4
INTRODUCTION ............................................................................................................................................... 6
METHODOLOGY .............................................................................................................................................. 9
Project 1: Operation of Mobile Healthcare Units for communities ............................ 16
Project 2: Infrastructure up-gradation and medical items supply to Taluk
Govt. hospital, Nelamangala ................................................................................................................ 28
Project 4: Special education and mentoring to Govt school children across
98 schools in Nelamangala ................................................................................................................... 50
Project 5: Special SIS School to mainstream around 200 Children with
Disabilities (CwDs) ....................................................................................................................................... 73
Project 6: Women Engineering Scholarship Program for Meritorious and
Deserving 50 Selected Women at Bangalore (4-year program: 2021-2025) .....88
Project 7: Supporting Differentially abled Women ............................................................. 97
Project 8: Improving Road Safety, Security Cleanliness, Hygiene Aspects for
the selected road stretch in Peenya Industrial Area ......................................................... 112
REFERENCES ................................................................................................................................................ 126
TOOLS USED IN THE IMPACT ASSESSMENT .......................................................................... 127

3
 LIST OF TABLES

Table 1 Study areas ....................................................................................................................................... 12

Table 2 List of items ..................................................................................................................................... 16
Table 3 Reasons for visiting MHU ...................................................................................................... 21
Table 4 List of medical items ............................................................................................................... 28
Table 5 Infrastructure renovated ...................................................................................................... 29
Table 6 List of equipments verified through the above checklist ............................. 32
Table 7 Equipment details .................................................................................................................... 37
Table 8 Number of patients accessing equipments .......................................................... 43
Table 9 Functionality of equipment .............................................................................................. 44
Table 10 Category of respondents.................................................................................................... 52
Table 11 Name of schools......................................................................................................................... 52
Table 12 Views of students on the activities conducted ...................................................68
Table 13 Support provided to students under this project ............................................. 75
Table 14 Time table ..................................................................................................................................... 99
Table 15 Project activities undertaken ......................................................................................... 113

LIST OF FIGURES

Figure 1: Interventions supported by ABB ....................................................................................8

Figure 2 Aspects of data quality mechanism ........................................................................... 15

4
 LIST OF ABBREVIATIONS

ASER Annual Status of Education Report

BBMP Bruhat Bengaluru Mahanagara Palike
BPL Below Poverty Line
CAB COVID Appropriate Behavior
CAPI Computer Assisted Personal Interview
CWD Children with Disability
CWSN Children with Special Needs
FGD Focused Group Discussion
GDD Global Development Delay
IDI In-Depth Interviews
IEC Information Education Communication
IRP Individual Rehabilitation Plans
MHU Mobile Healthcare Unit
MS Microsoft
NABH National Accreditation Board for Hospitals & Healthcare
Providers
NGO Non-Government Organization
OBC Other Backward Class
OECD Organization for Economic Co-operation and Development
PHC Public Health Centres
PWD People with Disability
SC Scheduled Caste
SIS Shradhanjali Integrated School
ToT Training of Trainers
UDID Unique Disability ID

5
 INTRODUCTION

1.1 About ABB

ABB is a technology leader in electrification and automation, enabling a
more sustainable and resource-efficient future. The company’s solutions
connect engineering know-how and software to optimize how things are
manufactured, moved, powered, and operated. Building on more than 130
years of excellence, ABB’s ~105,000 employees are committed to driving
innovations that accelerate industrial transformation. www.abb.com

ABB has been present in India for more than a century and has been
manufacturing for more than 70 years. ABB India has more than 8000
employees across manufacturing, R&D, design, and business services, with
a pan-Indian presence. ABB India is working closely with partners and
customers to electrify, automate, and digitalize energy-efficient solutions
to partner India’s net zero journeys.

ABB is a pioneering technology leader that works closely with utilities,

industry, transportation, and infrastructure customers to write the future
of industrial digitalization and realize value.

ABB India is committed to the sustainable and inclusive development of

the community’s social capital through active engagement. The
company’s CSR projects are aimed at contributing to the social
development, predominantly in the areas where it operates.

ABB, under its CSR undertakes community projects through identified

implementation partners and also some projects like infrastructure up-
gradation directly. It provides financial support to NGOs to facilitate the
implementation of social development projects and reach out to
communities to provide services and programs. For ABB India, corporate
social responsibility is a channel to build a sustainable future together in
partnership through its diverse and innovative projects in the areas of:

6
Education (ABB Value ‘Curiosity’)

• To kindle lifelong learning in children and youth; and

• To impart education and vocational skilling for children and youth to

empower them to create generational impact for themselves, their
families, and communities.

Diversity and Inclusion in fabric of Society (ABB Value ‘Courage’)

• To promote gender diversity, and inclusion in terms of equal

opportunity with empowerment through education, skill training for
women, differently abled, and disadvantaged backgrounds

• To focus on overall skill development, education program for women

empowerment, entrepreneurship, and increasing employability;

• To impart education and skill training to the differently abled; and

• To enable and provide opportunities for talent in disadvantaged

groups of the society

Communities and environment (ABB Value ‘Care’)

• To focus on the environment and social issues of the communities;

and

• To undertake environmental and social local safeguard projects

focused on natural resource conservation, cleanliness, hygiene,
health care, safety, and access to basic resources like water;
community development; and disaster relief activities.

7
1.2 About the projects

Fiinovation was given the assignment to conduct an impact assessment

study to evaluate eight interventions supported by ABB India Limited
through its foundation namely ABB India Foundation and implemented
by partner NGOs.

Healthcare

• Operation of mobile health care units for Karnataka, Gujarat, Haryana,

and Maharashtra.
• Infrastructure up-gradation and medical item supply to Taluk Govt.
Hospital, Nelamangala.
• Supporting the procurement of critical medical equipment for
diagnosis and cancer treatment.

Education

• Special education and mentoring to Govt. school children across 98

Govt. schools in Nelamangala.
• Women engineering scholarship program for meritorious and
deserving 50 selected women at the Bangalore location for a 4 year
program (2021-2025).

Disability

• Special school to mainstream around 200 children with disability.

• Supporting differently abled women.

Environment

• Improving road safety, security, cleanliness, and hygiene aspects for a

selected road stretch in the Peenya industrial area.

Figure 1: Interventions supported by ABB India

8
 METHODOLOGY

2.1 Objective of the study

The aim of the study was to evaluate the impact of the projects supported
by ABB India and implemented by NGO partners.

• To understand the aspects covered under all the above-mentioned

interventions, funded by ABB India through its foundation, ABB
India Foundation.
• To understand the perception of the beneficiaries on the quality of
the interventions.
• To understand post-intervention changes in behavior and practice
among beneficiaries.
• To understand the perceptions of other stakeholders about the
interventions.
• To provide insights to help design or improve future interventions.

2.2 Methodology of study

2.2.1 Study design

A non-experimental study design using a mixed method approach was
used to conduct independent third-party impact evaluation of the
projects. The mixed method research design aims at combining the
strengths of both quantitative and qualitative evaluations. This design also
provides the researcher with a wide range of tools and techniques to
conduct an impact evaluation.

The study used both quantitative and qualitative research methods for the
purpose of data collection. Both primary and secondary data were
collected for the study. Triangulation was ensured, the findings of the
quantitative research have been verified with the insights from the
qualitative research, and the report has also been structured to reflect this
point.

• Primary sources of data: During the course of the study,

information was gathered from target beneficiaries and other
stakeholders and is regarded as primary data.
• Secondary sources of data: ABB India provided program-related
documents, reports, and other information that was used as

9
 secondary data. These were used in addition to published research
papers, publications, along with available government data sources.

2.2.2 Study area and sample size

The study was conducted in four states where ABB India has its
manufacturing locations and where the CSR projects of ABB India have
been implemented, namely, Karnataka, Gujarat, Haryana and Maharashtra.
2.2.3 Study tools

The study used both quantitative and qualitative methods and tools to
collect data.

Surveys and observation checklists were developed to capture quantitative

data, while interview schedules and focused group discussions (FGD)
guidelines were developed to collect qualitative data.

The quantitative tool was translated into the local language and converted
into an electronic version for computer assisted personal interviews (CAPI)
based data collection. Separate schedules were developed for conducting
in-depth interviews with key stakeholders for each project.

Quantitative data was collected through computer-assisted personal

interviews and analyzed using MS Excel. Qualitative data was analyzed
against key parameters.

2.2.4 Sample size

The study used a probability sampling design and a simple random
sampling technique.

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Below is the table depicting projects their study area, sample size and methodology:

Intervention State Location Beneficiaries Sample Methodology

Medical consultant
▪ Peenya, 4 Qualitative
(MBBS)
▪ Karnataka
▪ Nelamangala Pharmacist 4 Qualitative
Operation of mobile health ▪ Maharashtra Social protection officer 4 Qualitative
care units. ▪ Nashik Beneficiaries 253 Quantitative
▪ Haryana
▪ Faridabad Village sarpanch 5 Qualitative
▪ Gujarat Village health worker 4 Qualitative
▪ Vadodara FGD with community 5 Qualitative
Infrastructure up-gradation Facility manager 1 Qualitative
and medical items supply to Nelamangala, Hospital staff 1 Qualitative
Karnataka
Taluk Govt. hospital, Bangalore Checklist of equipment
Nelamangala. 1 Quantitative
and infrastructure work
Supporting with Facility manager 1 Qualitative
procurement of critical
medical equipment for Karnataka Bangalore Hospital staff 1 Qualitative
diagnosis and cancer Checklist of equipment
1 Quantitative
treatment. supplied by ABB India
Special education and Students 255 Quantitative
mentoring to Govt. school Nelamangala, Teachers 9 Qualitative
Karnataka
children across 98 Govt. Bangalore Principal 5 Qualitative
schools in Nelamangala. Implementation partner 1 Qualitative
Women engineering
scholarship program for FGD with students 1 Quantitative
meritorious and deserving 50
Karnataka Bangalore
selected women at
Bangalore location for a 4- Implementation agency 1 Qualitative
year program (2021-2025).
Special school to mainstream Children 40 Quantitative
Karnataka Bangalore
200 children with disability. Parents 22 Quantitative

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 School staff 2 Qualitative
Implementation partner 1 Qualitative
Family members of
10 Quantitative
Supporting differently abled women beneficiaries
Maharashtra Nashik
women. Facility staff 3 Qualitative
Implementation partner 1 Qualitative
Improving road safety, Workers working in
58 Quantitative
security cleanliness, hygiene Peenya industrial area
Peenya,
aspects – for selected road Karnataka Random public
Bangalore 10 Quantitative
stretch in Peenya industrial commuters
area. Implementation partner 1 Qualitative
Table 1 Study areas

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2.3 Training
A two days training of trainers (ToT) program was organized for the master
trainers. One master trainer from each state participated in the ToT
training. The Fiinovation Team led the training. The intervention, study
objectives, research methodology, sampling method, respondent
categories, and so on were all thoroughly discussed, followed by a
discussion on tools.

Master trainers then instructed their respective states' field enumerators

and supervisors. A two days training program was organized for field
investigators. All study tools were discussed in detail. Mock interviews were
conducted to ensure that the investigators had a clear understanding of
the study tools. The training was given in their native language. All tools
were thoroughly discussed. 2-3 additional enumerators were trained in
each state and kept in reserve to collect data in the event of dropouts due
to illness or poor performance.

OECD evaluation framework

The projects will be evaluated on six criteria as proposed by Organization

for Economic Co-operation and Development (OECD) Development
Assistance Committee (DAC) Network on Development Evaluation1

• Relevance: The pillar will capture if the intervention is doing the right
things as was planned before the implementation.
• Coherence: The pillar will understand how well does the intervention
meets the needs of community people and targeted beneficiary
• Efficiency: The pillar will help in detailing how well the resources are
being utilized

1
OECD (2019). Better criteria for better evaluation: Revised evaluation criteria definitions and principles for
use. Retrieved from https://www.oecd.org/dac/evaluation/revised-evaluation-criteria-dec-2019.pdf

13
 • Sustainability: The pillar will capture the benefits from the
intervention and if they are likely to continue
• Impact: The extent to which the intervention has generated or is
expected to generate significant positive or negative, intended or
unintended, higher-level effects.
• Effectiveness: This will help to evaluate the extent to which the
intervention achieved, or is expected to achieve, its objectives, and its
results, including any differential results across groups.
2.4 Data management

MS Excel was used to manage and analyze data. Scientific analyses of each
variable were performed, and descriptive summary tables and charts
based on database frequencies were created. In-depth interviews were
also transcribed and translated into English. Thematic content analysis
was used to guide the qualitative data analysis. In terms of data
management, all information that could be used to identify specific places
or people was removed from the data set to protect respondents' privacy.
2.5 Data quality mechanism

• Experienced core team: Experienced people were engaged in the

study with expertise in conducting impact assessment studies;

• Regular team meetings: Core team members met at least twice a

week to discuss the study's progress, problems, and potential
solutions;

• Training of the data collection team: The state trainers received

two days of training before orienting their respective state teams.
State enumerators got intensive training on research tools;

• Local field team: Local field teams were hired for the study who
were proficient in the local language and had a basic knowledge of
the study locations;

• Field monitoring: Supervisors were also hired for the study to

supervise and keep an eye on the work of the enumerators. The
accuracy of the data was ensured through spot checks and back
checks.

• Statistical data analysis: Excel was used for data cleaning,

validation, and analysis.

14
 Experienced
Core Team

Regular
Statistical
Team
Data Analysis
Meeting
Data
Quality
Mechanism Training of
FIeld Data
Monitoring Collection
Team

Local Field
Team

Figure 2 Aspects of data quality mechanism

15
 Project 1: Operation of Mobile Healthcare Units for
communities

1. About the project

ABB India, in partnership with HelpAge India, initiated Mobile Health Care
Units (MHU) in 4 states: Karnataka, Gujarat, Nashik, and Haryana, to
provide primary health care services to the elderly or other citizens
belonging to vulnerable or marginalized communities. This program is an
effective way of reaching the unreached community members, especially
the elders suffering from chronic conditions such as diabetes,
hypertension, cardiovascular diseases, respiratory ailments, and other
underlying health concerns that require regular medication and
consistent health check-ups.
The units provide door-door healthcare services to destitute elders for at
least 2 Saturdays and 5 weekdays in a month to ensure timely and regular
access to quality healthcare, thus improving quality of life. Each MHU
covers a set of 10-12 villages in each of the locations.
Under this program, the following medical equipment’s has been provided
by ABB India for the MHUs:

Sl. No. Items Qty.

1 Blood Pressure (BP) monitor diamond 2
mercury free-dial type
2 Stethoscope (AVM professional) 2
3 Digital thermometer (Hicks/ Omron) 2
4 Torch led (Nippo/ Eveready) 1
5 Weighing machine (Krupps) 2
6 Spirit 1 litre 2
7 Cotton 500 gram 2
8 Glucometer (Accu-check Performa) 2
9 Glucostrips (Accu-check Performa) 100
10 Lancets 100
11 Nebulizer (Omron) 2
13 Oxygen cylinder and trolley 1
15 Kidney tray 2
16 Scissors 2
Table 2 List of items

The focus of the program is to promote healthcare, including preventive

healthcare. It provides the elders with hassle-free treatment by avoiding
long lines at hospitals and saving cost of medicine and transportation by

16
providing free treatment and medicine. To monitor the progress, each
patient is given a patient record stating the issue diagnosed, details of the
treatment, etc. It supports improving the quality of life of our marginalized
beneficiaries through primary health care services.
This is one of the many initiatives ABB India has undertaken towards
community outreach for better health.
Project duration: August 2021 – August 2024
Project location: Peenya, Nelamangala in Karnataka, Vadodara in Gujarat,
Nashik in Maharashtra, and Faridabad in Haryana.
Project stakeholders surveyed: 253
SDGs linked directly to the project:

2. Background
The elderly population from marginalized communities works to fulfil their
day-to-day expenses, and affording medical treatments is nearly
impossible for them. People are living longer; the oldest old, those 80 and
over, are estimated to reach 53 million by 2050. 88% of the oldest (80+)
suffer from chronic ailments such as hypertension, asthma, arthritis, heart
problems, etc.2 There is an enormous need to enhance elder healthcare in
India, where they often face accessibility and affordability challenges.
These concerns increased after the outbreak of the pandemic, as many of
them lost their livelihoods and had no access to quality health care
services.

Most elders belonging to such communities cannot afford or have access

to basic healthcare facilities. For many, especially those in remote villages,
the closest PHC is, at times, situated far away. The program aims to bridge
this gap by bringing much-needed healthcare support to the doorsteps of
the elderly.
It supports providing a good, healthy life, and affordable door-door
healthcare services to these vulnerable community members. Each MHU
has a doctor, pharmacist, and social worker to diagnose, suggest
sustainable treatment, take care of the patients and provide free
medications to them on a monthly basis. The MHU also apprises the

2
HelpAge. Mobile Healthcare. Retrieved from https://www.helpageindia.org/our-work/welfare-
development/mobile-healthcare/

17
community members by conducting awareness sessions, health camps
and check-ups, preventive measures to be undertaken, etc.

3. Methodology and data analysis under the project

A total of 253 beneficiaries were surveyed for the study along with
conducting In-depth interviews (IDIs) with 4 medical doctor, 4 pharmacist,
4 social worker, 4 village health worker, 4 village sarpanch and 4 focused
group discussions with community members at Faridabad, Vadodara,
Nashik, Peenya and Nelamangala.

a. Gender

Gender-Maharashtra Gender-Gujarat

28% Female 30% Female

Male 70% Male
72%

Out of the total respondents, Out of the total respondents,

72 percent are female and 28 70 percent are female and 30
percent are male. percent are male.

Gender-Karnataka Gender-Haryana

31%
39% Female Female

61% Male Male

69%

Out of the total respondents, Out of the total respondents,

61 percent are female and 39 69 percent are female and 31
percent are male. percent are male.

Overall, 68 percent (175) females and 32 percent (84) male beneficiaries

were surveyed from all the locations.

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 b. Financial status

HH monthly income- HH monthly income-

Maharashtra Gujarat
2% Rs. 10000
8% 3% 3%
8% Rs. 12000
Rs. 0 - 10000
38% 11% Rs. 15000
Rs. 12000
Rs. 20000
89% Rs. 20000 36%
Rs. 22000
2% Rs. 25000

HH monthly income- HH monthly income-

1% Karnataka Haryana
3% 7% 3%
3%
1% Rs. 0 - 10000
9% Rs. 0 - 10000
Rs. 12000
Rs. 12000
Rs. 15000
Rs. 15000
86% Rs. 20000 87% Rs. 20000
>Rs. 20,000

The monthly household income of 86 to 89 percent of Maharashtra,

Karnataka, and Haryana respondents is between Rs.0-10000, while only 8
percent of Gujarat respondents fall into this category.

Old age patients are coming from Mostly patients come from Kunpad
poor economic backgrounds with village, which is around 1 kilometer
health illnesses. away. They are very poor and socio-
economically backward.
-MHU Doctor Faridabad
-MHU Doctor, Vadodara

Economically poor people who are mainly farm laborers. But the
majority of patients are women. We seldom have men visiting the
MHU.

-MHU Doctor, Karnataka

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c. Frequency of MHU visit

Frequency of visit- Frequency of visit-

Maharashtra Gujarat
2% 2%

At-least At-least
Once a Once a
Week Month
More than At-least
98% once in a Once a
98%
month Week

Frequency of visit- Frequency visit-

Karnataka Haryana
1% 2% 3% At-least
Once a
At-least Month
Once a
Week At-least
Once a
Others (Bi- Week
99% monthly) 95% More than
once in a
week

95 to 98 percent of the total respondents surveyed across 4 states

acknowledged that the MHU visits their locations at least once a week.

The MHU visits our village every Tuesday As per my knowledge, MHU is
morning from 9:30 a.m. to 12:30 or 1:00 p.m. visits these villages weekly.
They give us many services, like free Yes, there is a fixed day and
medicines, free doctor consultations, free time to visit every village:
morning one village time is 10
BP/blood sugar check–up, and awareness
a.m. to 12.30 p.m., and evening
sessions on sessional and regular diseases. next village time is 2.00 p.m.
They provide services to all people over the to 5.00 p.m. The routine of
age of 50 and people who are disabled. MHU is very helpful to
And we see many benefits from their community members who like
services in our village. Proper medicines to save time and money.
are the most sought-after service for MHU.
-Village Health Worker,
Maharashtra
-FGD Haryana

20
 d. Services provided by MHU

Services provided by MHU

80
70
60
50
Axis Title

Maharashtra
40 Gujarat
30 Karnataka
20 Haryana
10
0
Door Step Medical Health Awareness Medicine
Consultation Distribution

The above graphs show that most of the respondents have received door-
to-door medical consultation, diagnosis, and free treatment for their
respective medical illnesses. This is followed by medicine distribution
across all the surveyed location based on doctor’s recommendation.
It is important to create health awareness among local communities to
apprise them of various health issues, the importance of preventive care,
and facilities offered by MHU.

They provide almost door-to-door delivery of health services on a fixed calendar.

They provide them with health cards. Free consultation, free medicines, and the
polite and courteous behavior of our staff are much appreciated by the people.

- Social Worker, Karnataka

e. Reasons for visiting MHU

Reasons for visiting MHU Maharashtra Gujarat Karnataka Haryana

Fever 46 11 35 25
Cough/chest infection 51 14 35 25
Back/leg/joint pain 41 46 33 40
Headache 35 13 50 7
Diarrhea 1 0 1 0
Skin rash/infection 4 8 1 10
Malaria 0 0 1 1
Jaundice 0 0 1 1
Diagnostic service 0 0 2 0
Tuberculosis 0 0 0 0
Table 3 Reasons for visiting MHU

21
The above table states the following illnesses for which people are visiting
the MHU across all 4 states, as the facilities offered by the MHU are
affordable and accessible as compared to the facilities and services
provided by other medical facilities.

MHU is providing medicines for We provide medicines for seasonal diseases

chronic ailments for 7 days, such as fever, cough, chest-infection, and
mostly arthritis and skin disease. diarrhea, and regular medicines for issues
like BP, sugar, and arthritis, etc.
- Pharmacist, Gujarat
-Pharmacist, Maharashtra

Advantages of MHU

Advantages of MHU
80
70
70 64 66
61 61 58
57
60 51 53 50
50 43 43
38 38 38 Maharashtra
40 34
Gujarat
30
20 16 Karnataka
11 12
10 2 5 0 1
5 3 0 2 0
Haryana
0
Saves time Saves wage Avoids Saves energy Provide Provides free Provides free
loss mobility cost emergency medicines consultation
care services

The MHU caters to marginalised elderly population that has limited or no

access to medical facilities, monetary resources, and the stamina to get
themselves treated. Hence, the MHU helps in providing timely medical aid,
saving their money and time, and even provides emergency care services
along with facilitating referral services too.

Community gets the benefits Mostly people who are 60 plus

from the MHU visits because of especially women are taking
community peoples save their benefits, the services most sought
time, money and power to go for in MHU is free with doctor’s
far for Government hospital consultancy and medicine.
from their society. -FGD, Maharashtra
-FGD, Haryana

22
Awareness sessions

Awareness sessions

33% 31%
I don’t know
No
Yes

36%

Out of the 253 respondents surveyed across 4 states, 33 percent said that
awareness sessions were conducted covering the following topics:

• Preventive healthcare
• Communicable and non-communicable diseases
• Maternal and child health
• Immunization
While 36 percent across the states said, that no awareness sessions were
conducted and 31 percent were not aware regarding the same. They
suggested that awareness sessions/health camps should be conducted on
a regular basis.

They do awareness camps at our sites every 15 days and sometimes

twice in a month. They cover many diseases like hypertension, blood
sugar, diabetes, tuberculosis, sanitation, etc.

-Faridabad FGD

23
Satisfaction towards amenities provided by MHU

Satisfaction towards MHU

Overall cost
Consultation cost
Home Visit Facility
Explanation about sickness/treatment/medical…
Consultation time/Time spent with doctor
Follow-ups
Referral Service
Doctor Consultation
0 50 100 150 200 250 300

Highly satisfied Satisfied

Neither satisfied nor dissatisfied Dissatisfied
Highly dissatisfied

Overall, the respondents across all the states were satisfied with the
services provided by the MHU, such as doctor consultation, frequency of
visits, behaviour of MHU staff, overall cost, and medicine cost, etc. While
some were dissatisfied with the low number of home visits conducted, and
the respondents exhibited a need for frequent home visits due to their age
and health issues.

The most important thing that we like about MHU is that they
provide free medicines to the people, and the behavior of the staff
is very amicable. We suggest that they conduct diabetes and
blood pressure (BP) check-ups regularly. We want to add a female
worker at MHU, such as a doctor or a pharmacist, who
understands female situations and is comfortable talking with
them.

-FGD Haryana

As per our knowledge, there are not enough awareness

sessions and Information Education Communication (IEC)
activities conducted in the village. It’s required every
month, and all the villagers are ready to help MHU staff.

-FGD Maharashtra

24
4. Key findings

• All beneficiaries are issued an individual patient card to monitor their

progress based on the treatment suggested and medicines
recommended.
• There is a need to conduct regular and frequent home visits, as
currently they are done on a need-basis.
• The patients are referred by the MHU to other health facilities, such
as the district hospital and sub-centres for treatment that is beyond
the scope of the MHU.
• Increase in the number of health and awareness camps required in
communities.
• According to the respondents, MHU is the first place they visit when
unwell, as other medical facilities are not accessible and affordable.
• Mostly, MHU operates only for 3 hours, leading to an increased
waiting time of approximately an hour amongst elderly patients.
• If MHU is unavailable, the patient, who is usually elderly, has to travel
more than 5 kilometers to get to the nearest health centre.

Rating of the project based on OECD framework

Criteria Rating Justification

Relevance The MHU is providing healthcare
services to elderly marginalised
communities, who do not have
access to free and quality health
care services.
Coherence SDG 3- Good Health and Well-
Being.

Effectiveness The project has successfully

reached out and is currently
reaching the elderly population

25
 to provide effective medical
treatment and medications.
Efficiency The MHU team at all the
locations is providing desired
services and is regular with their
scheduled visits to the particular
location.
Impact The door-to-door facility
provided by MHU supports the
medical treatment of the elderly
marginalised population,
making it affordable, available,
and accessible.
Sustainability The project is providing curative
and preventive healthcare to the
community and fulfilling its
healthcare needs.

5. Project sustainability
There will always be a need for MHU until there is a health facility in the
vicinity that provides services at affordable rates and is accessible to the
majority of the population, especially the elderly population.

6. Challenges and suggestions

The respondents were asked about the challenges they faced during the
implementation of the program. The team did not come across any such
challenges.
The respondents suggested:

• To onboard a lady doctor as the beneficiaries are mostly women,

a family counselor, and an ear nose throat (ENT) doctor due to
various age-related diseases.
• To conduct regular health camps for the community members.
• The operational hours of MHU can be increased to manage more
patients efficiently and timely.
• The MHU can be stationed in a well-shaded area, as it gets
difficult for the elderly to wait in adverse weather conditions.

26
 Glimpse from the Field
Project 1

Beneficiaries of MHU project

27
 Project 2: Infrastructure up-gradation and medical items
supply to Taluk Govt. hospital, Nelamangala

1. About the project

ABB India under its CSR initiative provided infrastructure upgradation
specifically to the labor ward of the Taluk Government hospital in
Nelamangala, Bangalore rural area. The initiative was implemented with
an aim to promote health care in the hospital by providing them with the
following equipments and infrastructure upgradation facilities:
a. List of medical items supplied at the labor ward of the said
Government hospital

S. No Item Description Qty

1 Manual 2 function fowler Acrylonitrile butadiene 4
bed deluxe. styrene (ABS), panels,
collapsible aluminium side
railings mattress.
2 Electro manual operation Full electric plus manual 1
theatre (OT) table. functions, SS 304 grade.
3 6 channel Model: 8108. 1
Electrocardiogram (ECG)
machine with display and
analysis.
4 5 para- monitor EGG, 12.1-inch display ultima prime 1
oximetry (SPo2), non- D.
invasive blood pressure
(NIBP), respiratory
frequency and
temperature.
5 Mobile spot light No of Intensity 47500 lux multicolor 1
LED - 19 adjustable focusing.
6 Birthing table. Full ss 304 grade/labor table. 1
Table 4 List of medical items

28
 b. List of infrastructure that is renovated and/or constructed

S.No Activity Particulars

1. Painting work Internal & external wall painting
2. Roof top and interior Roof top and interior water proofing
water proofing work & work & injection grouting
injection grouting
3. Misc. works Repairing of plaster, plastering, roof,
column, including civil exterior & interior
4 Landscaping work Exterior cleaning and plantation
Table 5 Infrastructure renovated

The Taluk Govt. hospital was established in the 1970s, and being around 50
years old, the condition of the infrastructure was dilapidated. The
government did not have enough resources for its repair and
maintenance. Thus, the hospital staff reached out to ABB India for the
requirement of essential machinery for setting up a proper labor ward with
the purpose of providing treatment to marginalized women who are not in
a position to access and afford pre- and post-delivery treatment.
One of the socialist doctors mentioned:
“Almost all kinds of patients visit us. The economic background of the 90% of
patients is BPL”.

Project duration: December 2021 to June 2022

Project location: Nelamangala, Karnataka
Project stakeholders surveyed: 2 Individuals
(Average footfall of 2,000 people living in and around the highway)
SDGs linked directly to the project:

29
2. Background
Access to the healthcare system in India is fragmented with respect to
specialized medical professionals and facilities for conducting the
treatment process. Although India was a pioneer of primary health care, its
public health sector lacks the essential facilities to provide effective
treatments. The ability to cope with ill health in India varies significantly
between socio-economic groups.

The population norms for setting up public health facilities are as follows3:

o Sub-centre: 1 per 5000 population in general areas and 1 per 3000

population in difficult/tribal, and hilly areas.
o Primary health centre: 1 per 30000 population in general areas and 1
per 20000 population in difficult/tribal, and hilly areas.
o Community health centre: 1 per 120000 population in general areas
and 1 per 80000 population in difficult/tribal, and hilly areas.

To address the concern of insufficient facilities, the Taluk Government

hospital in Nelamangala reached out to ABB India for support in
strengthening the infrastructure and improving medical facilities in the
hospital. Earlier the hospital staff used to refer the patients-especially
pregnant women to other hospitals, for their pre- and post-delivery care,
but now the hospital is fully equipped to get them treated. The hospital
serves an average of 500 to 600 patients daily from within and around 240
villages in Nelamangala.
As stated by the socialist doctor:
“All the facilities are available here., doctors’ availability is 24 hours., and
consulting fees are as low as Rs. 10; these are some of the reasons people
choose this hospital.”

Further, the doctor mentioned:

“The hospital caters to around 240 villages such as Basavanahalli,
Billlanakote, Bommanahalli, Nida, etc. and receives an average footfall of 500
to 600 patients daily, while the footfall in Out Patient Department (OPD) on
Mondays reaches 800 to 900 patients on average”.

The initiative has made it easier, more accessible, and more affordable for
the socio-economically marginalized community to avail the medical
facility in the vicinity. Thus, reducing their travel and saving their time,
especially for emergency cases such as unexpected and critical deliveries.

3
https://nhm.gov.in/index1.php?lang=1&level=2&sublinkid=1220&lid=190#:~:text=Primary%20Health%
20Centre%3A%201%20per,difficult%2Ftribal%20and%20hilly%20areas.

30
3. Methodology under the project
The project carried out an analysis by conducting In-depth interviews (IDIs)
through face-to-face interaction with 1 facility manager and 1 hospital staff
(including doctor or nursing staff) and verified the operational status of the
equipment’s provided by ABB through a check list.
Filled check-list from the field:

S. No Equipment Description Availability Qty If

functional
1 Manual 2 function ABS, panels, Yes 4 Yes
fowler bed deluxe.collapsible
aluminium side
railings mattress.
2 Electro manual OT Full electric plus Yes 1 Yes
table. manual functions,
SS 304 grade.
3 6 channel ECG Model: 8108. Yes 1 Yes
machine with
display and
analysis.
4 5 para- monitor 12.1-inch display Yes 1 Yes
EGG, SPo2, NIBP, ultima prime D.
respiratory
frequency and
temperature.
5 Mobile spot light Intensity 47500 Yes 1 Yes
No of LED - 19 lux multicolor
adjustable
focusing.
6 Birthing table. Full ss 304 Yes 1 Yes
grade/labor table.

31
 Table 6 List of equipment verified through the above checklist

As stated by the socialist doctor:

“All the necessary medical items are being provided to the hospital, to name
a few: hydraulic OT tables, labor costs, cardiac monitors, ECG machines, etc.,
are some of the very important items being provided. All the machines are in
place and are very functional.”

4. Key findings

• The general public was happy with the improved infrastructure and
the advanced facilities provided at the hospital.
• All kinds of services are provided at the hospital, such as general
medications, ophthalmology, dentistry, radiology, treatment related
to orthopedics, and ENT, ambulance services, etc. The standout part
is that a pregnant lady, after the delivery, is dropped off at their
respective house, irrespective of the location of their house.
• Improved infrastructure and enhanced facilities have increased the
daily footfall of patients. (Stated by the facility staff member)

A staff member stated:

“The hospital now looks much better than before. This has helped so
much that this particular hospital is now competing with the other
private hospitals. The footfall has definitely increased since 2022. On
average, there are about 500 patients who visit the hospital. This is our
biggest achievement.".

• There is no discrimination in providing facilities to women on the

basis of their socio-demographic profile. (Inputs from field team)
• All medical equipment is operational and in good condition.
• The staff is trained to operate the provided equipment, but the
hospital is in dire need of onboarding new staff members to ensure
smooth distribution of work-loads.
• As the hospital is located near the highway, it also reports more
accidents.
• The hospital is charging a nominal fee from the patients based on
their economic and financial status.
• The doctor mentioned the common feedback they receive from
patients are: affordable, very hygienic, professional service, etc.
A staff member said:
“Yes, I am very much aware of the fact that ABB is doing all the
renovation work. This was very much required, and the ABB company

32
 even completed the work in just 7 months. I would like to thank ABB
Company for that.”

Rating of the project based on OECD framework

Criteria Rating Justification

Relevance Being the only hospital in the
vicinity, it caters to emergency
cases of accidents on the
highway and pregnancy cases of
the community living in and
around the areas.
Coherence SDG 3- Good Health and Well
Being.

Effectiveness The hospital lacks adequate

manpower to accommodate the
footfall of patients that has
increased post-intervention.
Efficiency The equipment and
infrastructure provided are able
to meet the requirements of
patients.
Impact The hospital is providing
medical treatment to the
marginalised population,
making it affordable, available,
and accessible with the required
equipment.
Sustainability In-lieu of the paucity of
resources with the government
in maintenance of hospital, the
project is not only supporting
the infrastructure but also is

33
 providing curative and
preventive healthcare to the
community and fulfilling the
healthcare need. Still, there is
scope for the hospital to
improve its services by hiring
more trained manpower.

5. Project sustainability
The hospital is running low on human resources, which will create
problems in the proper maintenance of the equipment provided. Besides,
there are lot of patients due to its strategic location, so more manpower is
required for efficient management of the equipment as well as patients.

6. Challenges and suggestions

The respondents stated that though the project has been very beneficial
for both the patients, especially pregnant women, and the hospital, which
can now provide an effective treatment to their patients at an affordable
charge, they are still facing certain challenges, as mentioned below:
- Medicines should be readily available.
- Lack of availability of trained human resources.
- No proper system of data management and reporting.
- Low staff retention due to work load and non-payment of
remuneration on time.

The respondents had certain suggestions to be incorporated and

supported through the program:

- Support in the procurement of desktops for streamlining the record

maintenance system.
- Require more infrastructural development and the supply of
advanced equipment to avoid referrals to other hospitals for
treatment.

34
 Glimpse from the Field
Project 2

Infrastructure work supported and equipment provided to the hospital

35
 Project 3: Supporting with Procurement of Critical Medical
Equipment’s for Diagnosis and Cancer Treatment

1. About the project

ABB India, supported the Sri Shankara Cancer Foundation, Bangalore,

Karnataka, by installing much needed medical equipment and facilities at
the said charitable hospital for improved treatment and care of cancer
patients. The project commenced in November 2021 and was completed
by October 2022. The equipment has been serving around 20,000 patients
visiting the facility for their treatment.
The said cancer foundation was provided with the following list of medical
equipment:

S. No Name of Details
equipment
1 Patient chairs Custom-made patient chairs with an upright back seat
will be furnished in the inpatient wards.
2 Handheld The equipment helps to visualize and examine the
colposcopy uterine cervix as part of the pre-cancer screening and
machine diagnosis; thereafter, treatment is initiated
immediately.
3 Dry X-ray The equipment will be used in a mobile cancer unit set
developer for up in rural areas to develop mammography and other
rural mobile X- x-ray films, where earlier they had limited or no access
ray unit to such facilities. As part of the community oncology
initiative, this equipment would support conducting
screening for cancer and other non-communicative
diseases (NCD).
4 Ophthalmic This instrument is used to diagnose and plan the
ultrasound treatment using ocular brachytherapy, a technique for
machine curing eye cancer, and follow-up for tumors located
behind the vitreous layer of the eye.
5 Automatic An automatic blood component extractor is designated
component to prepare blood components from centrifuged blood
extractor in single-use plastic bags. Processing protocols allow a
wide range of separation procedures for the first and
second separation of blood components like red blood
cells (RBC), platelet-rich plasma (PRP), buffy coat (BC),
and platelet concentrate (PC).
The equipment majorly supports the blood bank and
bone marrow transplantation (BMT) unit.
6 Multi- A multi-parameter monitor is a medical device for
parameter monitoring a patient’s vital signs, mainly used in
monitors for intensive care, operation theaters, inpatient wards, or
OTs emergency rooms. In general, basic models are used to
monitor ECG, NIBP, respiration frequency, SpO2 and

36
 temperature whereas the advanced models will
additionally measure venous oxygen saturation (SVO2),
central venous oxygen saturation (SCVO2), automatic
gas detection (AGM) facility, and end-tidal carbon
dioxide (ETCO2).
The monitor displays the value of each parameter while
presenting the evolution curves over time and alerts
the medical professional through audible and visual
alarms in case it comes across any risk related to the
patient’s condition.
7 CO2 pump Gastroenterology department uses a CO2 pump.
carbon dioxide (CO2) for insufflation in endoscopy.
8 Bone and soft This machine is used in the department of pathology.
tissue cutter
9 Inverted The equipment is extensively used in the research
microscope laboratory to visualize live cells that we culture in the
tissue culture laboratory and the experiments
conducted on the live cancer cells.
In upright microscopy, we visualize the cells after they
are fixed; here, in an inverted microscope, we visualize
them live.
10 Hemodialysis The dialysis equipment will be installed in the BMT unit.
machine
11 Bone marrow This facility unit is fixed in each of the eight BMT rooms
transplantation of the patient.
room pendant
12 Plasma Hydrogen peroxide sterilization, also known as
sterilizer hydrogen peroxide gas sterilization, is a low
temperature sterilization process commonly used to
sterilize heat-sensitive devices. Once the sterilization
cycle has completed, the vapor is vacuumed from the
chamber and converted to water and oxygen. Common
applications for hydrogen peroxide plasma sterilizers
include non-hollow loads such as electrocautery
instruments, dopplers, laser probes, defibrillator
paddles, thermometers, ophthalmic lenses, harmonic
cables, etc.,

Table 7 Equipment details

Project duration: November 2021-October 2022

Project location: Bengaluru, Karnataka
Project stakeholders surveyed- 3 Individuals including doctor, staff and IP
(project beneficiaries are cancer patients)
SDG linked directly to the project

37
2. Background
The health infrastructure of India is fragmented, with limited access to
specialized medical professionals and essential facilities for undertaking
the treatment process. Advanced technological medical equipment plays
a vital role in diagnosing and treating some of the most life-threatening
diseases, such as cancer. It is crucial to get an early detection and
diagnosis for the symptomatic patients before initiating an accurate
treatment. The issues get compounded in rural areas with a fragile
healthcare system and a lack of appropriate medical equipment.
To create a visible impact on the lives of individuals, the project aims to
provide access to various machines or laboratory equipment such as those
that analyze blood samples, biopsy samples, and other bodily fluids
required by hospitals and medical centres to detect cancer cells and
monitor the effectiveness of treatment. This initiative has made it easier
and more affordable for the socio-economically marginalized section to
avail cancer care services.

38
3. About the hospital
Sri Shankara Cancer Foundation was formed in 2008 by a group of like-
minded individuals who came together with the objective of reducing the
physical, emotional, and financial suffering of people suffering from cancer.
With this objective, Sri Shankara Cancer Hospital and Research Centre was
instituted and made open to the public in 2012.
Sri Shankara Cancer Hospital and Research Centre is a state-of-art hospital,
equipped with 520 beds, and accredited by the National Accreditation
Board for Hospitals and Healthcare Providers (NABH) in Bengaluru,
Karnataka, India. The facility serves the needs of patients belonging to
lower socio-economic backgrounds by providing cancer patients with the
best and free cancer treatment. As of the year 2020, the hospital has
registered 50,000 cancer patients and boasts of having top-line
infrastructure with a team of highly skilled oncologists, treating
approximately 200 patients every day. The hospital provides the facility for
the diagnosis of various types of cancer, followed by treatment.

4. Methods and tools of data collection

The study used both quantitative and qualitative tools for data collection.
An observation checklist was used for conducting observation. Interview
schedules were used to conduct in-depth interviews with stakeholders
such as hospital staff and the facility manager.
a. Profile of patients and accessibility to the hospital
The interview with the key informants helped in understanding the profile
of the patients. Patients with economically marginalized backgrounds
from all over the country visit the hospital to seek cancer treatment.
The facility manager stated,
“Being a charitable hospital, people from all walks of life visit the hospital
either for their diagnosis or for their treatment and hospitalization”.

She further added that people from West Bengal, Southern, and Northern
states frequently visit the hospital for their treatment.
The doctor from the hospital highlighted,
“Most of the patients come from economically poorer sections, and given the
quality of service provided by the hospital and the professional approach of
the doctors, the patients prefer to come to the hospital”.

39
As the hospital is centrally located, it is easily accessible for the patients
coming from different states via the various modes of transportation
available.
The hospital doctor added:
“The hospital is located in the city centre and is easily accessible by all modes
of transport. Generally, patients come by public transport, or if in a critical
condition, they use the ambulance services of either the hospital or other
service providers”.

The accessible location, affordable treatment, professional medical staff,

advanced equipment and healthcare services provided by Sri Shankara
Hospital are the eminent factors that lead the patients to believe in the
treatment suggested by the hospital.
b. Awareness regarding ABB India’s support and benefit of the medical
equipment
An in-depth interview was conducted with the facility manager and the
hospital doctor, a specialist and anesthesiologist working at the hospital.
Both of them were asked if they were aware of the support provided by
ABB India. to the hospital, to which the doctor said,
“I am aware of the medical equipment received, and each of the items has a
label that reads “supported by ABB”, as an acknowledgment of ABB’s
support. They have been in regular use and most importantly, with some of
the equipment, the turnaround time is much quicker, thereby enabling
patients to receive prompt medical attention.”

The administration staff said they had themselves tabulated the sheet that
consisted of the list of equipment and devices provided by the ABB Group.
The field team also interacted with other staff members of the hospital,
such as nurse, the head of the histopathology department and a doctor
stationed at the blood bank, all of them were thankful to ABB for their
generous support and emphasized that devices were extremely helpful.
The team also found the ABB label placed on each piece of the equipment
supported by the company.
The doctors acknowledged and
appreciated the prompt delivery of the
equipment, which is now being used
regularly by the hospital. This has helped
with timely diagnoses and starting
treatment at a much earlier stage. This
invariably reduced the time taken to
provide medical attention. This
highlights that equipment was carefully

40
selected as per the requirements of the hospital.
It gives a sense of satisfaction to the people coming from rural areas that
they can now afford to get themselves treated in a medically safe and
professionally sound hospital, which was earlier not possible due to
financial constraints and a lack of medical facilities.
c. Change in footfall of patient post receiving medical equipment

Trend in patients footfall “There is definitely

an increase in
100,000
90,000
patient’s footfall, but
Number of Patients

80,000 it is very difficult to

70,000 correlate this to
60,000 equipment. On
50,000 OPD
average we perform
40,000
Pathology anything between 15-
30,000
20,000 IPD (Cancer) 20 surgeries a day,
10,000 which works out to
0 about 300 to 400
2017 2018 2019 2020 2021 2022
surgeries a month”.
Year
-Doctor

Percentage change in OPD

Patient footfall in OPD footfall, FY wise
93,212 %
100,000
78,049 Year OPD
76,669 Change
No. of patients

80,000 64,276 68,793

55,060
60,000 2016- 2017 55,060 0
40,000
2017-2018 64,276 17
20,000
0 2018-2019 76,669 19

2019-2020 68,793 -10

Year
2020-2021 78,049 13
OPD
2021-2022 93,212 19

According to the above graph of patient footfall in the outpatient

department (OPD), the hospital has seen a sharp increase in the number
of people availing OPD services since 2020. While there has been a 2
percent rise in the footfall of patients availing OPD services, i.e., from 17
percent to 19 percent between 2017-2018 and 2018-2019 as the patients are
well aware of the hospitals and the facilities offered by them. The year
2020-21 and 2021-22 have seen a further increase of 6 percent in footfall

41
due to the provision of various advanced medical equipment by ABB India
to the charitable hospital.

The equipment helped in providing an effective and efficient cancer

diagnosis, treatment, and care, as the more time it takes to diagnose the
problem, the more adverse consequences there are for the patient's
health.

18000 IPD (Cancer) 16935 Percentage Change in IPD

16000 footfall, FY wise
14000 14162
No. of patients

13930
12000 12899 2016- 2017 Year % Change
11914
10000 10077 2017-2018 2016- 2017 0
8000
6000 2018-2019
2017-2018 28
4000 2019-2020
2000 2018-2019 10
0 2020-2021
2019-2020 -16
2021-2022
2020-2021 17
2021-2022 22

Similarly, it has been analyzed that the number of

patients admitted to the inpatient department
(IPD), especially between 2021-2022 has also been
indicatively increased after the installation of the
medical equipment. This ensured timely and
effective diagnosis and treatment for the patients.

One of the hospital staff members said machines

such as the dry X-ray developer were also used for
the communities at the time of conducting the
health camps through mobile cancer units. Mobile
cancer units were set up in the rural areas to
apprise them of the importance of early detection
and affordable treatment of cancer provided by the hospital4.

4
Bhatt, S., Isaac, R., Finkel, M., Evans, J., Grant, L., Paul, B., Weller, D. (December, 2018).
Mobile technology and cancer screening: Lessons from rural India. J Glob Health.
8(2):020421. Retrieved from https://jogh.org/documents/issue201802/jogh-08-020421.pdf

42
d. Number of patients served by medical equipment provided:
Equipment Type of Major function Year No. of Total No.
cancer patients of
served by patients
equipment served
(monthly) (yearly)
Dry X-ray Breast cancer Screening and 2022 30 360
developer diagnosis
Ophthalmic Eye Measurement and 2022 17* 17
ultrasound melanoma, diagnosis
machine cell
carcinoma,
lymphoma
Automatic All blood Separating 2021 500 6000
component related cancer component in a &
extractor sterile manner 2022
Multi-parameter All type of Monitoring and 2022 80 960
monitors for OTs cancer diagnosis
CO2 Pump Upper GI and Diagnosis 2022 120 1440
lower GI
related
cancers
Bone and soft Any cancer Diagnosis 2022 36 432
tissue cutter related to
bones
Inverted Colon and Diagnosis 2022 30 360
microscope ovarian cancer
Hemodialysis Renal failure Dialysis 2022 10 120
machine patients
Bone marrow All blood Administering 2022 73* 73
transplantation related cancer medical gases and
room pendant providing
electrical supply to
all the devices
Plasma sterilizer Gynecologic Sterilizing 2022 120 1440
cancer and all instruments
the
instrument
and robotic
instrument
Platelet agitator All cancer Storage of 2022 300 3600
related to platelets
blood
transfusion
*Patients served yearly

Table 8 Number of patients accessing equipment

The above table shows that more than 14000 patients have been served by
the critical medical equipment provided to the hospital by ABB India in
2021 and 2022. The equipment is being used to diagnose and monitor
patients suffering from different types of cancer.

43
e. Availability of medical equipment at the hospital
S. Equipment Availability Qty If Observation
No functional
1 Patient chairs Yes 100 Yes
2 Dry X-ray developers No 1 The machine was
taken for camp on
the day of the visit
and it couldn’t be
seen physically
3 Ophthalmic Yes 1 Yes
ultrasound machine
4 Automatic Yes 1 Yes
component extractor
5 Multiparameter for Yes 1 Yes
OT
6 CO2 pump Yes 1 Yes
7 Bone & soft tissue Yes 1 Yes
cutter
8 Inverted microscope Yes 1 Yes
9 Hemodialysis Yes 1 Yes Fluoroscan would
machine be better than the
machine already
provided
10 Bone marrow Yes 8 Yes
transplantation room
pendant
11 Plasma sterilizer Yes 1 Yes
12 Platelet agitator Yes 1 Yes
Table 9 Functionality of equipment

The field team visited the hospital to verify the availability and operational
status of the equipment. After carefully analyzing, it was mentioned that
all the machinery was present at the hospital and was fully functional,
except for the dry X-ray machine, which had been taken by the
community members for conducting a health camp.

f. Access to better diagnosis & treatment:

The interviews with the doctor and facility manager confirmed that the
critical medical equipment provided to the hospital has been fruitful for
the patients, both in terms of getting an early diagnosis, affordable and
accessible treatment.

44
The doctor added,
“The patients come here not only because it is affordable but also due to the
fact that diagnosis and treatment are all provided under one roof. In addition,
the availability of critical equipment and devices not only helps the doctors
but also ensures the timely availability of treatment”.

“The plasma sterilizer is indeed very helpful; without it, we were unable to
perform robotic surgeries.”

5. Key findings

• There is an increase of 6 percent in the number of patients entering

the OPD after receiving critical medical equipment.
• There is an increase of 5 percent in the number of patients in the IPD
after receiving the critical medical equipment.
• The dry X-ray equipment is being used for diagnosis through mobile
cancer screening camps in rural areas.
• More than 14000 patients have been served by the equipment
supported by ABB India.
• All critical medical equipment is operational and is in good
condition.

45
Rating of the project based on OECD framework

Criteria Rating Justification

Relevance The equipment provided helps
in the early detection of cancer
in the marginalised
communities, thereby initiating
timely treatment.
Coherence SDG 3 - Good health and well-
being.

Effectiveness The hospital has adequate

manpower to faciliate the influx
of patients that has increased
post intervention.
Efficiency The equipment provided is able
to meet the requirements of
cancer patients.
Impact The hospital is screening
patients for early cancer
detection and timely treatment
with the required equipment.
Sustainability The project is providing curative
and preventive healthcare to the
community and fulfilling the
healthcare needs of cancer
patients.

46
6. Project sustainability
The equipment provided to Sri Shankara Cancer Foundation is very useful
both from the perspective of the hospital and the patients.

• The hospital has enough resources to maintain the equipment and a

team of well-trained staff uses the equipment.
• The hospital provides a day’s training to the staff on the know-hows
of handling the equipment, the utility of the machine, and its
operation.
• The equipment is kept under the supervision of a biomedical
engineer, who hands it over to the concerned doctor, end user, or
vendor in case of any technical issues with the equipment.

7. Challenges and suggestions

The respondents were asked about the challenges faced in the program.
None of the respondents reported facing any challenges. Instead, they
stated that the project has been very beneficial for both patients and the
hospital, as they can now provide a range of treatments to the patients
suffering from cancer at an affordable rate.

• The doctor from the hospital felt that having a fluorescent

microscope would have been better, but they were still quite happy
with the inverted microscope.

47
Glimpse from the field
Project: 3

48
Medical equipment provided by ABB India to the hospital

49
 Project 4: Special education and mentoring to Govt
school children across 98 schools in Nelamangala

1. About the project

ABB India is financially supporting the school programs of the Sikshana

Foundation, Prerana 2.0, in 98 government schools in Nelamangala with
the vision to provide quality education to every child. The program aims to
develop 21st century skills with a focus on the “4 Cs” namely-critical
thinking, communication skills, collaboration, and creativity, through
technical projects and information communication and technology (ICT)
skills among school children. Under the program the students will be:
- Motivated to regularly attend the school.
- Maintain personal hygiene.
- Guided on improving their skills and developing the confidence to
participate in activities without harboring any fear of failure.
- Develop a habit of structured practices.
The program emphasizes on creating a socially interactive environment
where the students learn from each other through strong peer groups
formed at the school level through Prerana clubs. The clubs supplement
the classroom teaching by providing necessary support in terms of
building and nurturing leadership skills.
The program uses self-motivation and rewarding techniques in the form of
stars and badges for the students who participate in any sport or cultural
activity, maintain good hygiene, have consistent attendance, and have
good academic records. These positive reinforcements in turn have
enabled the students to create their own learning journey, which is also
motivating the entire ecosystem of school education, including teachers,
principals, and parents.
Project duration: June 2021-March 2022
Project location: Bengaluru, Karnataka
Project stakeholders surveyed- Government school students, principal,
teachers and implementation partner
SDG linked directly to the project

50
2. Background

The Right to Education Act 2009 ensures that every child in the age group
of six to fourteen years has the right to free and compulsory education,
including those belonging to marginalized communities and economically
weaker sections. Despite the efforts, the students belonging to these
communities and residing in remote areas do not have access to a quality
education due to the following reasons:

• Distance between the school and their houses.

• Mostly, the schools are plagued by the infrastructural inadequacies
such as insufficient teachers, a lack of books and stationery for
children and proper classroom.
The Annual Status of Education Report (ASER)5 of 2022 mentions that
there has been an improvement in the enrollment of students in
government schools, from 65.6 percent in 2018 to 72 percent in 2023. This
increase came in the wake of the pandemic, when the schools were shut
for a long period. But prior to 2018, the enrollment of students did not see
an increase; rather, there was a latency period. This indicates that, largely,
parents are more likely to send their children to work at an early age and
earn income to support their families. The problem has been compounded
by the pandemic, which resulted in the loss of livelihood activities for many
people. Berry (2015)6 attributes the absence of children from school and
their poor performance to a lack of effort on the part of the parents and
children and not to financial considerations such as the cost of school.
To overcome such situations, the special education and mentoring
program supported by ABB India and implemented by the Sikshana
Foundation was initiated with the aim of motivating students to attend
school regularly to improve their attendance, which would further
enhance their learning capabilities and performance in the schools.

5
ASER (2022). Retrieved from
http://img.asercentre.org/docs/ASER%202022%20report%20pdfs/allindiaaser202217_01_2023final.p
df
6
Berry, J. (2015). Child control in education decisions: An evaluation of targeted incentives to learn in India.
The Journal of Human Resources Vol 50 (4). University of Wisconsin Press. Retrieved from
https://www.jstor.org/stable/24735402

51
3. Research methodology
3.1 Study area
The study was conducted in Nelamangala, a town located in the Bangalore
rural district of Karnataka.
3.2 Universe and sample frame

Students studying in 98 government schools supported by the project

formed the universe of the study. A total of five schools were randomly
selected and formed the sample frame.

3.3 Sampling methodology

A sample was selected using probability sampling methodology and

random sampling technique. A total of 50 students were randomly
selected from the list provided by the implementing agency for each of
the 5 schools, i.e., a total of 250 students were to be surveyed.

Category of respondent Sample size Sample size

targeted achieved
Students 250 255
Teachers 10 9*
Principal 5 5
Implementation partner 1 1
*Due to the non-availability of teacher at GHPS, Basavanahalli, we could only interview one teacher
instead of two teachers.

Table 10 Category of respondents

3.4 List of schools selected for the study:

S. No School name
1 Govt higher primary school, Gruhalakshmi layout, Arashinakunte
2 Govt higher primary school, Gruhalakshmi layout, Basavanahalli
3 Govt higher primary school, Gruhalakshmi, Kuluvanahalli
4 Govt higher primary school, Gruhalakshmi layout, T Begur
5 Govt higher primary school, Gruhalakshmi layout, VR Palya
Table 11 Name of schools

52
4. Methods and tools of data collection

The study used both quantitative and qualitative tools for data collection.
Questionnaire surveys were used to collect data from the school students,
while interview schedules were used to conduct in-depth interviews with
stakeholders such as teachers, the principal, and one implementation
partner.

a. Socio-Demographic profile

Class-wise distribution
2%

17% Class 7
37% Class 6
Class 5
18%
Class 4
Class 8
26%

The study surveyed a total of 255 students studying in classes from fourth
to eighth. Out of the total students surveyed, 37 percent were from class
seventh, followed by 26 percent of students from class sixth, 18 percent of
students from class five, 17 percent of students from class four, and finally 2
percent of students from class eight, respectively.
b. Gender

Gender-wise distribution

43% Girls
Boys
57%

In terms of gender composition 43 percent of the 255 surveyed students

were boys and 57 percent were girls.

53
c. Occupation of parents and average household income (monthly)

Occupation Average household

monthly income
Daily wage worker
0%
4% 2%
Private 3%
employment
9%
Self- Rs. 10,001-
43% employed/Business 20,000
14%
Agricultural 39%
labour/Farmer Less than Rs.
Government job
58% 10,000
28%
Others (Please Rs. 20,001-
specify) 30,000
Unemployed

Most of the parents, who belong to socio- economically marginalized

sections, send their children to a nearby government school. The study
confirmed that 43 percent are daily wage workers, followed by only 28
percent working in the private sector, and 14 percent of students’ parents
have their own business.
9 percent of the parents are farmers or agricultural laborer’s, 4 percent
have government jobs; and less than 1 percent are not currently employed
anywhere. 4 percent of the respondents said their parent(s) work at ABB
India, own a Joseph Cyril Bamford (JCB) machine, or are priests.

In terms of monthly income, 58 percent of respondents said their monthly

income is between Rs. 10000 and Rs. 20000, followed by 39 percent whose
monthly income is less than Rs. 10000, and lastly 3 percent of the
respondents have a household monthly income between Rs. 20001- Rs.
30000. The teachers interviewed also responded that most of the children
come from socially and economically marginalized sections. This
highlights the fact that mostly children of daily wage workers with a
monthly income of Rs. 10000-Rs. 20000 have been enrolled in government
schools to get affordable and quality education.

"Most of the children are from BPL families, and the father is the sole
breadwinner and works either in factories or fields. Mothers are usually
homemakers, while some of them do work as maids."

-Teacher 1

54
d. Awareness regarding the program conducted by ABB India

Aware of ABB India program

3% 1%

I do not know
No
Yes
96%

96 percent of the total 255 students were aware of the program supported
by ABB India and had a clear understanding of the project due to the high-
level engagement of the ABB India staff.
On asking the principal of Govt higher primary school (GHPS)
Arashinakunte about the support provided by ABB, she mentioned,
"ABB India supported the school and students by providing books and kits".
She further added that the syllabus was much more interesting than the
state syllabus.

While teacher from GHPS, Gruhalakshmi layout, T Begur said,

"ABB India, through the Sikshana Foundation, has provided activity books,
and science kits to students and appointed a trainer who is visiting the school
once every 15 days to check the progress".

This highlights the popularity and acceptance of the program both by

students and the administration, respectively.

55
e. Support provided to students as part of the project

Support provided
120
100
80
Students

60
40
20 No. of Students
0

Items/materials provided

On asking students about the types of support they were provided with
under the project, subject books ranked the highest, followed by stationery
materials such as pencils, colors, sketch pens, etc.; workbook ranked third;
notebooks ranked fourth from the bottom; a geometry box ranked second
from the bottom; and stars ranked last.
The teachers were also asked about their views on the activities being
conducted as part of the program to which they responded that the
program not only supports the students by providing them with books,
science kits, and subject books on Kannada, English, and Math but also
encourages them to participate in various extra-curricular activities.
"The key factor of the project is involvement. Students are involved from the
initial stage and get an opportunity to learn new concepts and things.
Students are very satisfied and eager to learn."

-Principal

56
f. Remedial classes

Remedial classes Ways of getting remedial

class

Only
remedial
students are
25%
No 29% grouped

Yes
Remedial
71% students are
75% grouped
with peer
students

191 students out of 255 (75 percent) received remedial classes under the
project. 71 percent of 191 students mentioned that they were grouped with
peer students while receiving the classes, and 29 percent said only
remedial class students were grouped together. While the peer network
has been one of the tenets of the program in creating motivation and
improving performance of students, the same is highlighted in the study,
with a higher percentage of students receiving support from other
students, which helps build their confidence and improve their team-
building skills.

g. Areas of training given to students

Areas of training

Mathematics
Personal Hygiene
Confidence Building &…
Computer Literacy
Language skills
Writing skills
Reading
Science
Motivation
Critical thinking

0 50 100 150 200 250

The program aims to build the motivation of the students by providing

them with regular support for better academic results and skill
development. Under this study, students mentioned getting adequate
guidance and support by ranking the various aspects on the basis of
priorities such as understanding the concepts of mathematics, the

57
importance of practicing personal hygiene on a regular basis, building
confidence, and increasing the zeal to participate in various activities.
Other areas such as computer literacy and language skills are also part of
the program. The program also focuses on building the capacity of
reading amongst the students, training students in science and its related
subjects, motivation, and critical thinking, which rank fifth, fourth, third,
second last, and last from the bottom, respectively.
It is suggested that the program make an effort to increase their training
in the area of critical thinking and motivate students to use techniques
and modules directly.

h. Training, resource person and course material for training

Resource person for Training material

training provided
<1%

External
41% trainer
No
59% Yes
School teacher
100%

The students were probed further to get a detailed understanding of the

types and quality of training and support provided to them. On asking
students who provides them the training, 59 percent of the total students
said that the training was provided by an external trainer, and 41 percent
said the training was given by their own school teacher. Almost all the
students (100 percent) receive training/study materials, such as workbooks
and textbooks, for practice.
"The program supports students by providing books, science kits, Kannada,
English, and Math books, and encourages them to participate in activities." A
weekly one-day visit for about 4 to 5 hours by external trainers from the
Sikshana Foundation.

-Head Master

58
 Subject wise support
300
No. of Students
250
200
150
100
50
0
No. of Students

Subjects

In terms of the subject in which the students are provided support within
the program, foundational English ranks the highest, followed by
foundational math; support in vernacular language ranks third,
foundational science ranks third from bottom; environmental science
ranks second from last; and social science ranks last. Structure practice is
one of the key facets of the motivational model followed by the Prerana
program. The above graphs highlight that students are given modular
practice workbooks in subjects such as foundational English, Math,
vernacular language, etc., which helps strengthen their understanding of
the particular subject.
“The program is very useful, especially the idea of giving stars to students,
which motivates them."
-Teacher 2

"Workbooks are helping them strengthen their basic skills."

-Teacher 1

59
i. Rewards and rewarding methods

Reward & Awarding mechanisms

recoginition to
250
students 200

Students
No. of
1% 150 Students
100
50
No 0
Yes
99%
Types of Awards

The Prerana 2.0 program aims to build motivation in the students by

awarding them not just for their academic results but also for attending
school, participating in activities such as sports, or classroom interactions
without the fear of failure, etc. On asking students if there was any
provision of getting a reward in the school and within the program, 99
percent of the students were affirmative while only 1 percent of them
denied. This shows that students are well aware of how the program
functions and the rewards given to them for actively participating in
school activities.
When students were asked about the types of rewards given to them,
most of the students said stars, which rank first, followed by badges and
journey certificates. The rewards act as a motivational incentive to achieve
the objectives of the program.

Reasons for getting stars

250
No. of studnets

200
150
100
50
0
Participation Participating Participating Maintaining Attending
in sports in co- in class good hygiene school
curricular regularly
activities
Activities

In terms of motivating students through rewards such as stars and ‘My

journey certificates’, 87 percent of the total students have received awards
in the form of stars. On asking them the reason(s) behind receiving the
star, both maintaining good hygiene and attending school regularly rank
the highest, followed by participating in class, which ranks second;

60
participating in co-curricular activities, which ranks fourth; and then
participation in sports and activities, including leadership, that rank second
and last from the bottom, respectively.

Aware of my journey Received my learning

learning certificate journey certiicate

24% 18%

No No
Yes Yes

76% 82%

My journey certificates are one of the ways to reward students under the
program. On asking students if they were aware of ‘My journey learning
certificate’, 76 percent answered yes, while 24 percent answered no. In
terms of receiving the certificate, 82 percent of the total students said they
have received ‘My learning journey certificate’ while 18 percent had not
received it yet. The program can make an effort to apprise the left-out
students of the reward system and its importance.

Benefit of training
300
250
200
Students

150
100
50
0
Makes learning concept The language is very user Module helps in practicing
easier friendly and solving complex
problems
Areas where training has helped

In terms of how helpful the modules are, 100 percent of students said the
modules shared with them by the program team are very helpful; most of
them said the modules have made learning concepts easier, followed by
the students who said the language of the module is very user-friendly,
which helps in clearly understanding the concepts and further building on
them; and lastly, the module, according to the students, helps them in
practicing and solving complex problems.

“Mentorship and trainings are the highlights of the program.”

-Teacher 4

61
 Awareded on completing Practice workbooks
workbook received
3%

12%

No No
Yes Yes
88%
97%

A total of 247 (97 percent) students out of 255 received practice workbooks,
and 88 percent of the 255 students said they were awarded for completing
their workbooks. The mechanism of rewarding students helps in not only
motivating them to complete the workbooks, but also enhancing their skill
in the subject through structured practice.
A total of 252 students (99 percent) out of 255 were aware of the
mentorship program, and out of those 252, 237 (94 percent) had received
mentorship.

Topic of mentorship

Confidence Building

Leadership Building

Skill Development

170 180 190 200 210 220 230 240

Number of students

The areas under which the students received mentorship are skill
development, leadership building, and confidence building. The finding
complements the objective of the project, which is to develop confidence
in the students and remove their fear of failure.

62
j. Prerana club: awareness and benefits

Awareness on Prerana club Member of Prerana club

38% 16%

No No
62%
Yes Yes

84%

Prerana clubs, one of the prominent activities of the program, are aimed at
creating a social classroom. On asking students if they were aware of
Prerana clubs, 62 percent (158) of 255 students were affirmative, while 38
percent were not aware. Out of the 158 students who were aware of the
club, 84 percent (132) were a part of it. A total of 84 students (64 percent)
had received Prerana badges, while 48 students had not.
The data shows the support network is functional at the school level, and
most of the students are aware of the club.

Benefits of Prerana club

Others

Working on class projects

Learning

0 20 40 60 80 100 120 140

On asking students how the Prerana Club is helping them, most of the
students said the club is helping them learn, followed by working on class
projects, and lastly, other things, which include maintaining the cleanliness
of the classroom and upkeep of the library along with organizing events.
Students were also asked if they receive project planners, to which 75
percent (192) of the total students said yes and 25 percent said no. Out of
the 192 students who have received project planners, 88 percent (188) have
used them and found them beneficial in terms of self-planning their
academic syllabus and monitoring their progress.

63
k. Impact of program
To understand the impact, we gauged the perception and satisfaction of
students towards various activities conducted as part of the program. The
students were asked several questions to determine their satisfaction with
training, its content, duration, and so on.
"Increased admissions are a pointer to the success of the program."

-Principal 1

"The very fact that student admissions are increasing is in itself evidence
about how the students are motivated and how the word spreads among the
parents and the neighborhood. In fact, we had to deny admission to 50
students, which is evidence about the motivation level and the success of the
program"

- Principal 3

The findings are depicted below:

Found the training to be Found the content of

relevant (in %) training to be relevant (in
%)
20%

25%
Highly Relevant
Highly Relevant
Relevant
Relevant
80% 75%

“Students are motivated and think twice before absenting themselves”

-Teacher 5

Relevance of training topics

24%
Highly Relevant
<1% Not so relevant
Relevant
76%

64
Most of the students found the training, along with its content and topics,
to be relevant and purposeful, which was further reflected in their active
participation and involvement in the classrooms and co-curricular
activities.
"The program has a very positive impact on parents. They are very eager to
send their children. The notion of a negative impression on a government
school is slowly fading, and parents are more eager to send their children."

-Principal

"Since the programs are good, the children and their families feel encouraged
to participate and attend the classes regularly."

-Teacher 3

"Parents are inclined to send their children to school, and the workbooks are
so helpful that the children were able to score 100% in their math
examinations."

-Principal
Govt Higher Primary School, T Begur

Satisfaction towards duration of

the training
1%
Neither satisfied nor
dissatisfied
29%
Satisfied

Very dissatisfied
68% 2%
Very satisfied

In terms of the satisfaction of students towards the duration of the

training, 68 percent of the students seem to be very satisfied with the
training, while 29 percent are satisfied, followed by 2 percent of students
who are very dissatisfied and lastly 1 percent who are neither satisfied nor
dissatisfied.

65
Some of the teachers in their interaction said,
"Need to increase the schedule of the training program. 4 to 5 hours a week is
too little time. We need to focus more on the overall development of the
child. Though it is being done, time is the constraint."
-Teacher 2

"More of such training is required, and the frequency of external trainer visits
should be increased."
-Teacher 1

These interactions with teachers suggested that the frequency and

duration of trainings need to be increased, as the current duration of 4-5
hours does not meet the needs of the students.
Further, students were asked if they find the mentorship program useful,
to which 100 percent of the students agreed. Out of the 255 students, 87
percent said the program had a major impact on them both at a personal
and academic level.
"Students appreciated the program. There was no interruption, even during
COVID times. There are local mentors who visit the schools regularly,
followed by block mentors who ensure the objectives are met. More students
like the activity-based approach and are able to put things into practice.
Communication has increased, and, importantly, attendance in schools has
also increased".
-Naveen Chikkanna, Director Partnerships, Sikshana Foundation

Overall satisfaction

Extremely
37% satisfied
Moderately
satisfied
61%
Very satisfied

2%

In terms of overall satisfaction with the program, 61 percent of students are

extremely satisfied, 37 percent are very satisfied, and lastly, only 2 percent
are moderately satisfied with the program.

66
100 percent of the students feel motivated to go to school, thereby
achieving the goal of the program. On asking students why they feel
motivated to attend school, they responded by saying the teachers are
good and the school has a science lab; some said the study materials are
helpful, while some sessions on life skills and soft skills have been of great
help. Practice workbooks are also one of the reasons behind the increased
motivation of students to come to school.

According to Mr. Naveen Chikkana,

"The program has brought children together, and activity-based workshops

involved group activities, thus fostering and improving teamwork and
communication".

“Students are very inspired and self-motivated. Participating in these

activities and mentorship programs their leadership qualities have also
improved”.
-Teacher, GHPS Basavanahalli

67
Statement for students with respect to different activities of the
program (in percentages).
Statements for Strongly Agree Neither Disagree Strongly
students agree disagree
My learning levels 67 33 <1 0 0
have improved
substantially
I do not feel like 7 0 0 32 61
going to school most
of the times
My teachers 62 38 0 0 0
encourage me to
keep good hygiene
I am rewarded for my 54 43 2 1 <1
participation in class
and co-curricular
activities
I feel motivated to 63 37 0 0 0
come to school
The teacher never 4 9 13 53 21
makes us sit in group
and do class work
I have confidence to 53 47 0 0 <1
participate in
activities at school
without the fear of
failure
The modular material 11 8 1 52 28
and practice
workbook, provided
is not useful
My ICT/digital skills 39 50 4 2 5
have improved with
the help from school
I do not find peer 1 <1 20 48 31
learning through
Prerana club useful
Table 12 Views of students on the activities conducted

The above table reflects the positive impacts of the program on the
students in terms of recognizing them for their participation, encouraging
peer learning, providing them with practice workbooks, etc. 63 percent of
students agreed with the statement that they feel motivated to come to
school. While 62 percent of students responded positively that their
teachers are encouraging them to maintain good hygiene, more than 67
percent of students agree that their learning levels have improved
substantially. Further, 54 percent of students agreed that they were
rewarded and recognized for their participation in activities.

68
5. Key findings
• The program team stated that the intervention motivated the
students to actively participate in team-based activities such as
workshops, thus enhancing their communication skills, confidence,
and critical thinking.
• The program has successfully created a structure for a social
classroom that leverages the benefits of peer learning and group
work.
• Practice workbooks are one of the key factors behind increased
student motivation to attend school.
• The principal mentioned that the project has helped change the
negative perspective of the families towards the government
schools and their education system (parents are now more eager to
send their children to school).
• The intervention has helped ease the challenges faced by students
during the pandemic.
• The innovative reward system initiated under the project has
supported:
o Increased classroom attendance leads to better academic
results.
o Active peer group participation.
o Ensuring better hygiene practices.
o Increased participation in co-curricular activities.

Rating of the project based on OECD framework

69
 Criteria Rating Justification
Relevance The project supported providing
quality education to the
students for developing 21st
century skills, along with a focus
on the "4 Cs" namely, critical
thinking, communication skills,
collaboration, and creativity.
Coherence SDG 4- Quality Education
SDG 5- Gender Equality.

Effectiveness The project has helped maintain

the regularity of attendance
among students.
Efficiency The project has motivated the
students to actively participate
in team-based activities such as
workshops, thus enhancing
their communication skills,
confidence, and critical thinking.
Impact The project has been able to fill
the learning gap created among
students due to COVID-19 and
create confidence among
students to participate in
activities inside and outside the
classroom.
Sustainability The ownership of the program
should be taken up by the
school.

6. Project sustainability
The sustainability of the project can be ensured when the teacher
becomes part of the program by taking over the role of implementing
partner and devising their own systems and practices to ensure the
students remain motivated to come to school.
Currently the program is relying on the staff recruited by the
implementing partner for developing models to engage students; the
process should be created and sustained by teachers and students for the
sustainability of the model.

70
7. Challenges and suggestions
The on-ground program team is supported by a local mentor and further
supervised by a block-level mentor for identifying and eliminating the
challenges faced on the ground for smooth functioning of the program.
The respondents were asked about the challenges they face in accessing
the services of the program. None of the respondents reported facing any
challenges. Instead, they mentioned that the project has been able to fill
the learning gap created among students due to COVID-19.
However, from the program implementation perspective, it came out
during the interaction that it sometimes gets difficult to continuously
involve students in various co-curricular activities, especially during local
events or festivities.
There were some suggestions by teachers and principals towards the
project, mentioned below:
• Regularly informing students about the rewards they are capable of
achieving will help fill the lack of information among children joining
midterm or being absent for a long time.
• For continued interaction with students, more training programs
and weekly sessions need to be conducted.
• The frequency of visits by external trainers needs to be increased.
• The duration of the training by external trainers should be increased,
as 4-5 hours a week seems insufficient.
• More trainers are required.
• More activities should be carried out along with increasing pictorial-
based depictions in the activity book.
• Promoting peer learning amongst students, especially those who
might not be doing well academically or participating fully in the
class activities.
• One teacher suggested including the correct answers for the
multiple-choice question (MCQ) in the workbooks provided to the
children so that they could check their answers right away.

71
 Glimpse from the Field
Project 4

Interaction with the stakeholders

72
 Project 5: Special SIS School to mainstream around 200
Children with Disabilities (CwDs)

1. About the project

ABB India, in partnership with The Association of People with Disability
(APD), is supporting a special initiative to mainstream the school for
children with disabilities through Shradhanjali Integrated School (SIS), a
recognized primary school up to Class VII. The school has a capacity to
educate around 200 children in an 80:20 ratio of CwDs and non-disabled
children to promote inclusive education with special attention and
assistance to cope with their disability while rendering basic primary
education.
The school focuses on activity-oriented and interactive classroom learning
to ensure the all-round development of the students. To ensure CwDs
coming from economically marginalized communities move to regular or
special school, the following facilities are provided:
- Mid-day meal - Uniform
- Books - Healthcare
- Rehabilitation - Transportation
- Adapted learning techniques

The list of supports provided to students under the program is appended

below, catering to areas such as providing comprehensive education,
promoting an inclusive educational system, etc.:

S. No Support provided Aspects covered

1 School admission Conduct community outreach
Identify CwDs
Assessment of individual child by
counselor
Enrolment in school (total 28 new
admissions done from April 2020
to Dec 2020 of which 26 children
with special needs (CwSNs) and 2
abled bodies)
Procure and provide uniforms,
text books, learning material to
children and also organize
transportation facilities to and
from school.
2 Curriculum development Prepare inclusive education

73
 program (IEP) for each child
based on the child’s needs and
abilities
Develop structured lesson plans
with built in best practices of
teaching
Usage of technology for easy
learning
Monitor child’s progress
periodically (children with
communication difficulties will be
taught total communication and
sign language).
3 Co-curricular activities Conduct three residential camps /
co-curricular activities/sports
meets
Conduct exposure visit – one-day
trip to an industry/ factory/ park/
museum during the year
4 Rehabilitation Develop and roll out inclusive
education program (IEPs) for
each child with special needs
(CwSNs)
Provide occupational therapy
OT)/physical therapy (PT)/ Speech
and language therapy (SLT)
services to children
Conduct general medical, ear
nose throat (ENT) and dental
health check-ups through a panel
of doctors on a period basis.
Provide mid-day meals and
supplementary nutrition to
ensure a balanced diet to each
child
Build a network of medical
specialists for specific needs such
as Spinal Bifida and Cerebral
Palsy and other for complications
so that children with these will
receive regular inputs.
Ensure home accessibility
5 Parents training Conduct training and
motivational sessions for parents
and alumni to involve them in the
education of the children on a
period basis

74
 Parents are oriented on therapy
and education continually during
the entire academic year.
6 Policy advocacy Ensure all CwSNs receive
applicable Government schemes
and scholarships.
Follow and ensure that class 7
children are admitted to
mainstream schools
Table 13 Support provided to students under this project

The program was initiated with an aim of:

- Promoting education including special education for the
differentially abled.
- Supports in overall development of the children and making them
confident and Independent.
- Transforming the lives of underprivileged children with disability.

Project duration: April 2020 – September 2021

Project location: Bangalore
Project stakeholders surveyed: CwDs and their parents, implementing
partner (IP) and facility staff
SDGs linked directly to the project:

75
2. Background
Even though every child has the Right to Education (RTE), CwDs are
unable to pursue their dream of getting a proper education due to the
following reasons:

• Difficult for disabled children from marginalized families to get

enrolled in mainstream schools.
• Cost of education
• Access to regular aid, appliances, and therapy
• Limited capacity of the parents to handle their children with
disabilities
• Safety of the children while commuting from home to school and
vice versa.
Despite the policies set for ensuring proper education for all,
implementation models are not adequate, especially for underprivileged
children with special needs.
Under this program, ABB India onboarded APD’s initiative, Shradhanjali
Integrated School (SIS) to focus on addressing these concerns and help
provide integrated solutions. APD supports in providing a culture-oriented
eco-system and approach to reach out to all the children in the class
through activity based interactive learning and building the capacity of
various stakeholders such as teachers, parents, family members, etc. to
have a better understanding and smooth implementation of the program.
The school ensured the adoption of diverse teaching methodologies with
detailed and careful planning and coordination among teachers,
therapists, and volunteers based on the type of disability of the child.
“Total of 280 children are currently enrolled in our school. The most common
disabilities of our children here are related to cerebral palsy (CP), mental
retardation (MR), global development delay (GDD), and locomotor disability
(LD). 80% of the people come from a very poor background."

-Teacher, Shradhanjali Integrated School (SIS)

76
3. Methodology and Data Analysis under the Project

The project conducted the analysis based on the data collected from the
field through in-depth interviews conducted through face-to-face
interaction with the staff members and implementing partner. A survey
questionnaire was deployed using computer-assisted personal interviews
(CAPI) through KOBO Collect software that helps in gathering and
collating real-time data from the students enrolled in the school and their
family members.
Some of the observations are:
a. Socio- Demographic profile of the beneficiaries:

Age of children Class currently enrolled

in
3%
6-11yrs
4th class
45% 12-16yrs 28% 27%
5th class
52%
6th class
Above 16 17%
yrs 28% 7th class

It was found that 52 percent of the students belong to the age bracket of
12–16 years, 45 percent belong to 6–11 years, and 3 percent are older than 16
years of age. With respect to the classes, 27 percent of the students are
enrolled in the 4th class, 17 percent are studying in the 5th class, and 28
percent each are enrolled in the 6th and 7th class, respectively.

b. Type of disability

Type of disability

Others

Multiple Disability

Speech Impairment

Mental Disability

Intellectual Disability

Hearing Disability

0 2 4 6 8 10 12

77
Students with multiple disabilities-mental disability, speech disability,
intellectual disability, and hearing disability-study at the school. Other
disabilities mentioned by the parents were muscular dystrophy and
autism.
The school provides a non-discriminatory and equal opportunity platform
for both abled and disabled students to interact and learn from each other.
A teacher said:
"The main benefits are that schooling and rehab take place at the same
location. Currently, the SIS teaches children up to class 7, and the
management has taken the decision to introduce class 8 from the next
academic year. Both physically challenged and able-bodied children study
together in each class with no discrimination."

c. Therapies provided to children

If therapy provided at Types of therapies provided

school 14
12
10
8
6
4
37% 2
No
0
Yes
63%

63 percent of the students were provided with the following therapies at

the school: massage therapy, physiotherapy, speech therapy, etc., and 14
students have received assistive aids depending on the type and severity
of their disability.

78
d. Economic and financial status of the families of beneficiaries:
Employment status Monthly household income

Less than Rs.

9% 14% 5,000
27% More than Rs.
Employed
15,000
Rs. 10,001-Rs.
Unemployed 36% 15,000
91% 23%
Rs. 5,001-Rs.
10,000

From the survey, it was found that only 9 percent of the respondents are
employed, while the other 91 percent are unemployed.
Considering their household income, out of the 22 parents surveyed, 36
percent mentioned that they earn more than Rs. 15000, 23 percent earn
between Rs. 10001-Rs. 15000, 27 percent earn between Rs. 5001- Rs. 10000,
and 14 percent earn less than Rs. 5000.

Thus, depending on their economic and

BPL card holder financial status, most parents will not be
able to send their children to private
school. Moreover, the facilities provided
27%
No
at the school are the same for everyone,
regardless of their backgrounds or
Yes
73% disabilities.

One of the staff members during her interview stated:

“Total of 280 children are currently enrolled in our school. The most common
disability among our children here is related to locomotor disability. People
here are from BPL."

Additionally, it was mentioned by one of the teachers that the low fee is a
prime reason for parents coming from financially weaker sections to enroll
their children in this school.

79
e. Awareness regarding ABB India

If aware of support provided

by ABB India.

10%
10% I do not know
No
Yes
80%

80 percent of the students surveyed were aware of the support provided

by ABB India through SIS.

f. Services offered by SIS

Services offered by school Capacity building

programs for parents held
Food
by the school
Health facility

Therapy and…
18%
School Stationery No
Uniform Yes
82%
Transportation facility

0 10 20 30 40

It was confirmed during CAPI that the following services were offered by
the school to both students as well as the parents:
- Capacity building program for the parents to better understand the
needs and behavior of their children
- Food
- Healthcare
- Uniform
- Transportation facility
- School stationery
- Therapy and counseling

80
 "Some of the reasons that people choose us are: therapy, everything under
one roof, free uniforms, quality books, mobility aids, low fees, and free
transportation."

-Teacher

g. Reasons for sending their children to the school:

Source of information about SIS

Family/Friends/Neig
9% hbour

14% I found out it myself

9% Others (Please
68% specify)
Word of mouth

68 percent said that they got to know about the school from their family,
friend, or neighbor, 9 percent of the respondents each got to know
through word of mouth and self-exploration, respectively.
"Schools and Anganwadi centres are definitely helping us pool the children.
We also provide art and craft classes to keep the children engaged. Some of
our students here are able-bodied, and they help the other kids along with
the staff. If a child is not in the school for two days, we see to it that we call
the kid and ask if they are okay, and we also help them financially."

-Teacher

Reason(s) for choosing this school

A safe environment 7
Reputation of the school 11
Facilities at the school meets the… 19
No special school in the vicinity 3
Transportation facility available 5
Disable friendly curriculum 9
Disable friendly infrastructure 10
Specialist nature of school 11
No fees/reasonable fees 12
Child not accepted in… 2
Distance from home 11
0 5 10 15 20

81
When asked, the parents stated the following reasons for choosing SIS for
their children’s education
- Safe environment
- Facilities at the school
- Reduced fee and/or no fee charged
- Reputation of the school
- Disabled friendly curriculum
- The school is nearby most of the respondent’s houses

h. Noticeable improvement in children

Noticeable improvements in child

12
10
8
6
4
2
0

The parents have observed the following improvements in their children

- Improvement in attention span
- Better academic results
- Better hand-writing
- Better verbal communication
- Maintaining hygiene
- Self-sufficiency in day-to-day tasks

The facilities and services offered by the school helped in achieving the
following improvements:

“Smart boards, tablets, phones (sometimes), computers, labs, etc. are all used
to teach the children. Since the programmes are good, the children and their
families feel encouraged to join. The number of students has increased.
Based on the understanding level of the kids, we divide them into groups and
provide training that will help them understand in a better way."

-Teacher

82
"We have observed positive behavioral changes, more socializing in children.
Parents are happy that they can see improvements over a period of time."

"Major achievements are physically challenged children participating in

dance programs, Bharat Scouts and Guides, and the MIME group (for speech
and hearing-impaired children)."

-Implementing partner

i. Satisfaction and perception towards school services

Satisfaction and perception towards school services

Special educators
Safety of children
School staff
School curriculum
School infrastructure
Teaching learning materials
Assistive devices & mobility aids
Mid-day meals
How satisfied you are with your child’s …
How satisfied are you with the school…
0 5 10 15 20 25

Highly satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied

It was found through CAPI that the parents were highly satisfied with the
services offered by the school. While some parents suggested better
infrastructure, higher quality assistive devices, developing student-
centered curriculum, and providing nutritious mid-day meals.

83
4. Key findings

• All the students stated that they did not face any difficulty or
discrimination based on their socio-economic status or disability in
the school.
• The students mentioned that the teachers were available
throughout the day, and they felt safe during school hours.
• Assistive devices were given to 14 students, who were satisfied with
them.
• The parents mentioned that parent-teacher meetings (PTM) are held
once a month for discussing the child's progress.

"Being a science teacher, any special days related to science are being
celebrated here; science quizzes, camps to create general awareness,
industrial visits, etc. are some of her major activities of her. Class
teacher and also teaches Hindi to all the classes. Making sure that the
parents are getting regular information about the kids during and after
the exams. Not only this, we also conduct regular parent-teacher
meetings and keep the parents informed about the children’s status."

-Teacher

• All the parents felt that their children had benefited from the school.
• All parents remarked that they would continue to enroll their
children in the school because of the facilities provided and services
offered by the school.
• Some of the benefits of the program for the children are:
o The child with a disability feels included in the classroom with
peers,
o Their sense of self-worth has improved,
o Enhanced confidence level,
o Improved participation levels in the classroom and at home
• The program has given an equal opportunity for children with
disabilities to pursue their dream of undertaking a quality education.

84
Rating of the project based on OECD framework

Criteria Rating Justification

Relevance The project provides services such
as therapy, counseling sessions,
etc. to CwD along with providing
inclusive quality education to
them.
Coherence SDG 3- Good Health and Well
Being.
SDG 4- Quality Education
Effectiveness The outcome of the project
depends not only on the activities
but also on other factors such as
providing assistive aids and
therapies, counselling students,
etc.
Efficiency The social benefits of the project
seem to far outweigh the
investments made.
Impact The project has improved the self-
worth of children while also
providing them with quality
education in a non-discriminatory
environment.
Sustainability The project facilitates enrolment
of students in state government
schools.

85
5. Project sustainability
- A project can be sustainable by providing training and building the
capacity of parents to manage children with disabilities.
- To reduce the chances of drop-outs, the school must ensure
mainstreaming of students to continue their education.

6. Challenges and suggestions

None of the respondents mentioned that they faced any challenges

during the implementation of the program.

The family members of the beneficiaries had certain suggestions to be

incorporated and supported through the program:

Teachers:
-Need for a digital library at school.
-More classrooms are required, along with improved infrastructure.

Family members:

- More training is required to improve the concentration and speech of

the children.
- Minimum of two teachers are required in each classroom for managing
the children.
- The teachers being recruited should be well trained/training should be
provided by the school for handling these children.

86
 Glimpse from the Field
Project 5

Interaction with stakeholders in the field

87
 Project 6: Women Engineering Scholarship Program for
Meritorious and Deserving 50 Selected Women at Bangalore
(4-year program: 2021-2025)

1. About the project

ABB India, in partnership with the Lila Poonawalla Foundation (LPF),
initiated a women's engineering scholarship program in the year 2021. The
program aims to identify, select, and support 50 meritorious women
belonging to economically weaker sections (EWS) through financial
assistance. This holistic program provides an opportunity for them to
pursue their ambition of higher education, i.e., a full-time engineering
degree from recognized institutions. The program was initiated with an
aim of:
- Providing education and skill development.
- Promoting gender equality and empowering women
(An effort towards enabling young women to become future technology
leaders).
In addition, the selected women will undergo skill development training,
get exposure through industrial visits to make these potential leaders’
industry-ready. The various sessions conducted for enhancing soft and
technical skill development are mentioned below:
1. CEP (corporate employability program)
o Introduction to the telecoms industry
o Develops methodology
o Internet of things
o Big data
o Cloud computing
o Innovation methodology
o Leadership lesson: Bee - the lead (TEDx talk)
o Corporate/organization structure & floor visit
o Design thinking
o Toastmasters meeting
o Leadership lesson: working in a team
o Mock test
o Resume writing
o Interview skills and mock interview

88
 2. Success keys for cracking interviews
o English communication skills
o Resume writing
o Mock interviews
o Tips for cracking interviewing
o Group discussion
o Interaction with leaders
3. Mentoring by leaders
o One to one mentoring on career guidance and academics for
project
o Mentoring on work skills
4. Industry exposure
o Exposure to the organization and various functions
o Plant visit/ shop floor visit
5. Technical skills training
o Cloud computing
o Home by ME App (creating 3D view of home using tools)
6. Financial literacy
7. Cyber security
8. Lean six sigma
9. Computer graphics
10. UI framework
11. Simulation in product development
12. Career guidance for 10th grade and undergraduate students from
different courses.
13. Academic coaching for 8th to 10th grade
14. Leadership sessions (interaction with senior leaders)
15. Microsoft Excel
16. Digital marketing
17. Industry 4.0
18. Data analytics

Apart from the trainings, the program also focuses on providing

mentorship and career-oriented counselling through a team of
experienced professionals and exploring internship and industry-based
opportunities for the candidates.
Project duration: September 2021 – September 2025
Project location: Bangalore
Project stakeholders surveyed: 50 women
SDGs linked directly to the project:

89
2. Background
Women are an integral part of society who influence and shape the
development of our future generations. The beneficiaries under the project
belong to an economically weaker section of the society; mothers are
homemakers and fathers, being the sole bread earners, are working as an
electrician, farmer, tailor, laborer in the field, rendering home tuitions, and
working in an auto industry, respectively. Coming from such a
background, it gets difficult for the parents to afford the higher education
of their children, especially women. Thus, due to financial limitations, many
students are not able to pursue their dreams of higher education, which
limits their learning opportunities and career growth.
Understanding the importance of fulfilling the educational dream of many,
the scholarship program was initiated to create a visible impact and
transform the lives of women from marginalized communities. The merit-
cum-need-based scholarship and skill building program aims to support
academically talented women from such backgrounds to promote higher
education and their empowerment.
The selected students are provided with financial support to pursue an
engineering degree and enhance their technical and soft skills through a
training program to develop their core skills and competencies to make
them industry-ready.

90
3. Methodology
The study used qualitative tools for collecting data from the beneficiaries.
A focused group discussion (FGD) was conducted with the women
students, and an in-depth interview was conducted with the
representative of the Lila Poonawalla Foundation (LPF).
The study initially aimed to conduct surveys with 25 women beneficiaries,
but due to their ongoing examinations and the unavailability of students
for the survey, a FGD with 8 students was conducted virtually by the field
team. The study team could not interview the parents, as the program
does not involve any interaction with the parents of the beneficiaries.
Some of the observations are:
a. Profile of the students:
The students availing themselves of meritorious scholarships come from
economically marginalized sections.
"The students engaged under the program belong to economically weaker
strata of the society who cannot afford higher education due to financial
limitations."

-CEO, LPF

The observation during FGD shows that all the participants come from
economically weaker backgrounds. For most of the students, their parents
were working as homemakers, auto rickshaw drivers, farmers, and
electricians. This indicates that parents are working in the informal labor
economy, which in itself is rife with job insecurity and low wages.
The students who participated in the discussion were studying in different
colleges such as Vemana Institute of Technology, AMC Engineering
College, Sai Vidya Institute of Technology, Amrita School of Technology etc.
b. Awareness about ABB's scholarship program and its criteria:
The students were asked how they knew about the scholarship program.
Most of them learned about the scholarship program at the orientation
camps organized by their colleges. Most of them said:
"They came to know about it through various orientation camps, town hall
meetings, advertisements, posters affixed to their college notice boards,
word-of-mouth, etc."

The field observation also highlights that the scholarship program was
widely circulated amongst the colleges; the LP Foundation had talks with
the principals of colleges, and hence the students were aware of the

91
program. Some learned about the program from their friends and were
also happy that the eligibility criteria were not that stringent.
Further, the respondents were also aware of the criteria for applying for
scholarships.
"The applications were invited from the students, considering their family
income should be below 3.5 LPA, their age, course of study, and willingness to
pursue further studies. For the final selection, the students had to undergo an
interview process with 6-7 panel members".

Ms. Khare, the CEO, was asked about the activities conducted as part of
the program, to which she said,
"Major activities conducted are conducting orientation camps at colleges,
advertising, affixing posters on college notice boards, creating awareness,
and thereby encouraging students to avail themselves of the benefits of the
scholarship program".

92
c. Benefits and achievements of the program:

• Provide financial support to the female students so they can pursue

their educational dreams.
• Reduce the financial burden on the students and their families.
• Apart from academic studies, skill development, time management,
stress management, etc. sessions were undertaken.
• Exposure through industrial visits gives an insight into the
professional aspect.
• Career-oriented sessions or guidance to prepare them for the job
opportunities.

"I found the entire engagement very interesting and a learning experience.
The entire exercise has been very transparent and conducted very diligently,
and I attribute the success of this program to my team."

"Expressed her deep sense of appreciation for the success of the program and
thanked ABB for their support and looks forward to the same in the coming
years."

-CEO, LPF

She further talked about the change that the program has brought about
in the lives of the students. She added:
"The students have been immensely benefited by this program which has
also had a positive impact on their families. Through scholarships, many
students have pursued their studies, and post-study, about 65-70 percent of
them are placed with salaries ranging from Rs 3.50 lakhs per annum (P.A.) to
Rs 25 lakhs P.A. About 15 – 20 percent of them pursue post-graduation
courses of their choice."

"The unanimous opinion was that there were only pros and no cons!"

Moreover, none of the students had any issues receiving timely

scholarships. They had to produce the fee receipts and claim the
scholarships, which would be distributed once a year.

93
4. Key findings

• The project successfully reached out to 50 women.

• The CEO of LPF, when interviewed, stated that through the
scholarship program 65–70 percent of students, upon completion of
their studies, have been placed with a package between Rs. 3.5 to 25
LPA.
• 15-20 percent of students got themselves enrolled for pursuing post-
Graduation in the course of their choice.
• The program created a lasting impact on the lives of the participants
and uplifted the economic and social status of not only the students
but their families as well.
• Through virtual interaction, the students stated that the financial
support provided under the scholarship program helped them
pursue their dream of higher education.
• The students mentioned that the scholarship program has helped
reduce the financial implication on the families and motivated them
to pursue higher education.
• The program and team members were found to be proactive,
transparent, honest, and promoted teamwork.

Rating of the project based on OECD framework

94
 Criteria Rating Justification
Relevance The project is giving an
opportunity for women coming
from socio-economically
marginalised sections to pursue
higher education and fulfil their
dreams.
Coherence SDG 4 - Quality Education
SDG 5 – Gender Equality

Effectiveness The project is providing hands-

on training to develop their skills
and make them industry-ready.
Efficiency The project is providing training
to students along with the
scholarship to help them
complete their education and
be ready for upcoming job
opportunities.
Impact The project is still in its
implementation stage, thus
capturing the impacts would
only be possible after the
completion of their course,
keeping in mind the number of
students availing themselves of
the job opportunities.
Sustainability The project in itself is developing
a cohort of future women
leaders who will be
economically independent and
decision-makers.

5. Project sustainability
The continued support given to students throughout their four years of
academic study is sustainable. The frequency of workshops conducted
with students on mentorship and skilling can be increased; this will
nurture the students further and make them market-ready for jobs in and
beyond their sector. The project in itself is about developing a cohort of
future women leaders who will be economically independent and
decision-makers. They will further ignite the zeal in fellow female students
to apply for scholarships and continue their journey of education forward
without any resistance.

95
6. Challenges and suggestions
The respondents were asked about the challenges they faced during the
implementation of the program. None of the students faced any issue
while receiving the scholarship; they were only asked to produce their fee
receipts to avail the same.
While the CEO mentioned that the only challenge that they faced was
COVID-19, as it changed their academic cycle completely. But now,
gradually, they are coming on track.
From the point of view of data collection, the suggested sample size of 25
students could not be met due to the scheduled examinations.
The respondents had certain suggestions to be incorporated in the
program:

• The CEO said that she is quite elated with the success of the
program and would suggest that a minimum of 3 batches should be
planned every year to benefit about 220 students and their families.
• One of the students suggested to further include trainings in the
field of semiconductor testing and courses related to electrical
engineering under this program.
Key observations from the FGD:
o Almost all the students were quite conversant and fluent in English,
during their group discussion.
o Students were of the opinion that additional training/mentoring
sessions might help them in face challenges after their studies.

"They appreciate and acknowledge that the scholarships play a great role
in relieving the financial stress of their parents; their desire to pursue
education is much greater, and they don’t seem to think twice about
pursuing education, even if, in the worst case, they would be deprived of
the scholarship. The amount of Rs 60,000 however, is quite a big relief,
which they had not anticipated, and also because the interviews were
conducted professionally and the deserving students got the benefit."

- Students

96
 Glimpse from the Field
Project 6

Virtual interaction with the students and with Ms. Khare, CEO LPF

97
 Project 7: Supporting Differentially abled Women

1. About the project

ABB India is supporting Gharkul Parivar Sanstha to build a residential
facility for mentally disabled and differently abled women to give them a
better life in terms of accommodation, food, medical care, etc. Under this
program, 25 such women belonging to the economically weaker section of
society are adopted and taken care of as family members. Most of the
families, due to financial limitations, are not able to give them the proper
care, support, and medical treatment that they demand and deserve.
Project goals & objectives:

• To secure the overall development and rehabilitation of mentally

challenged girls and women.
• To share responsibility with parents and guardians of mentally
challenged girls, especially those parents who are incapable of
taking care of such girls.
• To make them a valuable part of mainstream society.
• To create social awareness about mental retardation.
• To provide vocational and skill training to these girls.

The facilities provided here the same for everyone and not discrete based
on their socio-demographic profiles.
The program was initiated with an aim of:

• Providing affordable "home away from home" facilities to these

women
• Promoting education, including special education for the differently
abled.
• Promoting gender equality and empowering women.
For their rehabilitation, the women are motivated to participate in various
activities such as yoga (pranayam), meditation, prayer, exercises, Zumba
dance, laughter yoga, art and handy crafts, etc. and follow a set timetable
mentioned below to keep them engaged throughout the day:

98
 S. No Time Daily scheduled activities
1 6:30 – 7:00 a.m. Freshen up & bath
2 7:00 – 8:30 a.m. Prayer & meditation
3 9:00 – 9:20 a.m. Exercises
4 9:20 – 9:45 a.m. Breakfast
5 12:30 – 1:45 p.m. Lunch time
6 1:45 – 4:30 p.m. Involve in different types of
work
7 4:30 – 5:30 p.m. Tea time
8 5:30 – 6:30 p.m. Involve in different types of
work
9 6:30 – 7:30 p.m. Yoga and exercises
10 7:30 – 8:00 p.m. Prayer and meditation
11 8:00 – 9:00 p.m. Dinner
12 9:00 – 10:00 p.m. Watch TV programs
13 10:00 p.m.– 6:30 a.m. Sleep time
Table 14 Time table

To remind them of the special day’s events like birthdays and

anniversaries, various Indian festivals are also celebrated with them.
Project duration: December 2021 – November 2022
Project location: Nashik, Maharashtra
Project stakeholders surveyed: Family members of 25 women, facility
staff and implementation partner.
SDGs linked directly to the project:

99
2. Background
Differentially abled women or girls from economically weaker and socially
backward societies are often neglected, discriminated against, or
abandoned by their own family members as they are considered weak and
are not taken care of due to financial constraints.
To overcome such hardships and provide a secure and nurturing
environment to these women whose parents are unable to provide them
facilities such as proper care, nutritious food, and medical treatment, the
program was initiated.
These differentially abled women were adopted by ABB India to help
transform their lives and become productive members of society." In
addition, they are trained on skills like sewing, handicraft, painting, pen
assembly, etc.
"The services offered to women and girls staying in the facility range from
providing health facilities, nutritious food, entertainment services such as TV,
trips and picnics arranged by the management, cultural activities provided by
the management, and other cultural program with other family members like
birthday celebrations, etc."

-Staff member

100
3. Methodology and data analysis under the project
The project conducted the analysis based on the data collected from the
field through in-depth interviews conducted through face-to-face
interaction with the facility members and implementing partner. A survey
questionnaire was deployed using CAPI to gather information from the
family members of the differently abled women enrolled at the centre.
Some of the observations are:
a. Socio- Demographic profile of the beneficiaries:

Age of beneficiaries

18-28yrs
36%
46%
29-39yrs

40 yrs and
above
18%

The respondents stated that 45 percent of the women at the centre

belong to the age bracket of 18-28 years, 18 percent belong to 29-39 years,
and 36 percent belong to 40 years and above. The findings align with the
eligibility criteria for the intake of women at the centre.
b. Economic and financial status of the families of beneficiaries:

Employment status

18%

Employed
Unemployed

82%

From the survey, it was found that only 18 percent of the respondents are
employed, and the other 82 percent are unemployed.

101
 Family type Household monthly income

8% Rs. 0-5,000

27% Rs. 5001-10,000

17%
Joint Rs. 10,001-15,000
50%
Nuclear 8% Rs. 15,001-20,000
73% Rs. 20,001-25,000
8%
Rs. 25,001-30,000
9%

Out of the respondents surveyed, 73 percent stay in a nuclear family, while

only 27 percent stay in joint families.
Considering their household income 50 percent mentioned that they earn
between Rs. 0- 5000 on monthly basis, 8 percent each comes into the
bracket of Rs. 5001- 10000, Rs. 10001- 15000, Rs. 15001- 20000 and Rs. 25001-
30000 respectively. While 17 percent earns between an income set of Rs.
20001- 25000 monthly.
The above graphs highlight that most of the family members are
unemployed, and the household income graph also sheds light on their
marginalized economic and financial status. Further, with more than 50
percent of respondents living in nuclear families, they aren't able to take
care of their family members. This is further compounded by their
vulnerable economic condition, lack of funds, resources, and other facilities
required. However, the facility provided at the center is the same for
everyone, not discrete based on their backgrounds.

"As per my knowledge, the age group of our girls is above 18 years and up to
58 years old." All girls are coming from different categories of economic and
social status of their parents, but most are from poor family backgrounds and
cannot afford basic facilities; few families are good and help lots. But here,
the facilities are the same for everyone."

- Staff members

102
c. Reasons for sending the family members to the centre:

Disability type Reasons for placing family

12
members in facility

10 Not enough
economic
8 14% resources
23% Not enough
6 space in
house
4 Lack of
31% caretakers in
2
32% family
Others
0
Physical Mental Disability
disability

It was confirmed that most of the women at the centre are struggling with
mental disabilities, while only some are physically disabled.
When asked regarding the reasons for sending their family members to
the centre the respondents stated that due to the lack of the following
resources, they were bound to send them away from their homes:
- 23 percent mentioned: not enough economic resources.
- 31 percent mentioned: not enough space in the house.
- 31 percent stated: lack of care takers in family.
- 14 percent mentioned there were other reasons such as: no
income, expensive medical facilities, unable to provide required
nutritious food, etc.

103
d. Enrollment charges and reasons for choosing this facility:

Fee paid by family to get Period for which family member

beneficiary enrolled been a part of the residential
facility

6-10 years
18%
Rs. 0
9% More than 10
Rs. 2000 45%
years
Rs. 5000 55%
73%

73 percent of the respondents stated that no enrollment fee has been

charged to them, whereas 9 percent said that Rs. 2000 and 18 percent said
that Rs. 5000 have been charged to them at the time of getting their
family member registered at the centre.
"Our institution is charging fees as per the economic status of the students’
parents. Those who cannot afford the fees we are charging very little from
them."
- Staff members

The respondents were further asked since when the women have been
part of the centre, to which 55 percent mentioned that it has been 6-10
years and 45 percent stated that it has been more than 10 years.

Reasons for choosing facility

10 Frequency of meeting with
9 family
8
7
6
5 1; 9% Frequently
4
3 4; 36%
2 Occasionally
1
0
6; 55% Very
Frequently

104
The respondents stated the various reasons for choosing this facility:
- Near to home.
- More safe and secure.
- Friendly environment.
- Courteous staff.
- Suggested by family/ friends.
- Provides livelihood opportunity.
Even if they have sent the members of their families to the centre to
provide them with better care and facilities, 36 percent said that they
frequently visit the centre and meet her, while 55 percent visit there
occasionally, and 9 percent visit and meet her very frequently. As the
centre is near their homes, frequent visits are feasible for the family
members, and furthermore, none of them reported facing any difficulty
while visiting them.

e. Types of facilities provided and services offered:

Types of care provided by Services offered by the

facility institution

Radio and Television

for entertainment

Work opportunities
Self-help…

Life Skills…
Quality engagement
Vocational…
Emergency medical
service Education
Quality of Food healthcare

Constant supervision Residential…

0 2 4 6 8 9 10 11 12

The respondents, when asked regarding the facilities offered at the centre,
mentioned that the women are always under constant supervision and are
provided with emergency and medical facilities, nutritious food, full-day
engagement as per the timetable, work opportunities, and radio and
television for entertainment.

Apart from the ones mentioned above the women undergoes various
trainings such as self-help skills, life skills training, vocational training,
education, health care, etc. These activities help in developing their
understanding, skills, and increase the opportunity to socialize with other
members.

105
"The services offered to women/girls staying in the facility are health
facilities, nutritious food, seminars for vocational training program, and
interment services such as picnics, singing, dancing, and a TV program
watching facility."

-Facility member

f. Awareness about ABB India supporting this program:

None of the respondents was aware that their family members were
adopted by ABB India under this initiative, and all the facilities provided to
them are sponsored and supported by the company.

g. Benefits of the program:

- The program reached out to 25 women.
- Provide a safe and secure, homely atmosphere.
- Opportunity to keep themselves engaged and learn through
participating in various activities.
- Made them realize their self-worth and self-respect.
- Reduce the financial burden on families by giving them the
satisfaction that a member of their family is safe and properly
taken care of.
- Get access to various therapies and vocational training such as
music, dance, games, the preparation of food products, job work
in ball pen assembly, memorizing poems, etc.
- Improve socialization through interaction and group activities.

h. Satisfaction towards Gharkul

Satisfaction level towards Gharkul's activities

0
Personal hygiene maintenance
0
Enhancement in personality
Highly dissatisfied
0
Safety of women Dissatisfied
0 Neither satisfied nor dissatisfied
Life skills training
Satisfied
0
Healthcare and/or emergency care
Highly Satisfied
0
Quality of Food

0 2 4 6 8 10 12

106
Most of the respondents were highly satisfied with the services rendered
by Gharkul, such as the quality of food, health care, life skills training, safety
of women, personality development, maintaining personal hygiene,
creating a good atmosphere, etc.
None of the respondents were dissatisfied. This highlights the fact that the
family members are satisfied with the services and care provided by the
facility for the well-being of the beneficiaries.

4. Key findings

• The medical expenses are borne by the families of these women and
are not covered under the support provided by ABB India.
• There is no discrimination in providing facilities to women on the
basis of their socio-demographic profile.
• The accountant mentioned that the institution is charging a
registration fee to the families depending on their economic and
financial status.
• All the respondents during their survey mentioned that the rooms
provided are spacious, the centre is disabled friendly, and adequate
sanitation facilities are given to the beneficiaries.
• The women must be continuously engaged in various skill-learning
activities in order to address their behavioral issues to some extent.
• No on-the-job training was conducted for the staff to look after these
women, and there is a shortage in the required number of staff
members.
• Stalls showcasing the products, decorative items such as lamps,
lanterns, etc., made by these women are displayed at events
conducted during festivals like Diwali or through various exhibitions.
• Due to the syndrome, the women are slow learners and are taught
on a gradual, step-by-step basis; thus, the teachers appointed must
be full of love, compassion, and patience.

107
 Rating of the project based on OECD framework

Criteria Rating Justification

Relevance The project supports in
providing a home-like facility to
the marginalized disabled
women without discriminating
in providing facilities on the
basis of their socio-demographic
profile.
Coherence SDG 3- Good Health and Well
Being
SDG 4- Quality Education
SDG 5- Gender Equality
Effectiveness The facility lacks adequate
trained manpower to manage
and take care of the disabled
women residing there.
Efficiency The project does not provide any
on-the-job training for the staff
to care for these women.
Impact The project engages women
and tries to instill regularity in
how they conduct day-to-day
activities, yet the lack of support
for medical expenses makes it
difficult for families to take care
of their members living in the
facility despite having access to
other resources and activities.

108
Sustainability The project is not sustainable
due to:

-Lack of skilled and trained staff

members.
-Inadequate funds are available.
-Retention of skilled and trained
staff.

5. Project sustainability

The project should include the medical expenses of women residing in the
home. Regular audits are required to understand how effectively the
amount given is being utilized for providing services to the beneficiaries.

6. Challenges and suggestions

The respondents were asked about the challenges they faced during the
implementation of the program. There were certain challenges that were
highlighted both by the facility members and the implementing agency.
Challenges faced by Implementing partner:
- Lack of skilled and trained staff members.
- Inadequate funds available.
- Retention of skilled and trained staff.
- Sale of the products as the marketing channels are not
streamlined.
Challenges faced by Facility members:
- Overburden with work due to shortage of staff members.
Key observations from the field:

- Out of the 25 women being charged, one woman has already

passed away during COVID.
- Only information on 18 of the 25 women adopted through the
programme was provided.
- The staff is not paid enough as per the work they do.
- It was suggested to undertake an audit of the on-ground
implementation and the funds utilized under this program.
- It was observed that the respondents were already intimately
familiar with the points that needed to be quoted during the
survey.

109
 - It was found that two women staying at the centre were sent
back home to get their treatments done.

"Good, but they sent her home for 9 months during COVID-19."

-Family member

The respondents, including the implementing partner and family

members of the beneficiaries, had certain suggestions to be incorporated
and supported through the program:
Implementing partner/ agency:
- The women should get an opportunity to get an education, work,
and live a dignified life.
- Exposure visits should be organized for the women to promote
socialization with the outer world.
- An opportunity to showcase their talent should be given to these
women.

Family members:
- A home-doctor facility must be provided.
- If required, the centre should allow more than one beneficiary
per home if they are also suffering from such disabilities.

110
 Glimpse from the Field
Project 7

Interaction with beneficiaries at the facility

111
 Project 8: Improving Road Safety, Security Cleanliness,
Hygiene Aspects for the selected road stretch in Peenya
Industrial Area

1. About the project

ABB India undertook a direct implementation of the project with a
selected vendor, namely Ground Reality Enterprises Pvt Ltd., and initiated
the road upgradation program with an aim to ensure road safety,
pedestrian safety, cleanliness, effective management of waste, traffic
management, improving public road amenities, and regular maintenance
of selected road stretches in terms of sustaining greenery. Keeping in
mind the safety and security of the commuters, the road stretch is under
24/7 closed-circuit television (CCTV) surveillance; the road is disabled
friendly, with footpaths at the same level, i.e., having no highs, lows, or
breaks.
Under this program the following bill of quantities (BOQ) and interventions
have been undertaken for the selected road segment:
2 White/yellow paint:
Sign boards
- Zebra crossing
1 (e.g., no parking, speed breaker, turning
- Road ends marking- white
etc.)
and yellow
Speed breakers 4 Road ornaments
- Humps- As per Indian road - Cat eyes – As per IRC
3
congress (IRC) standard speed standard- 3 M
breakers
Lights & camera 6 Road resurfacing
- Traffic light signal
5 - CCTV camera
- LED street light- 9 Mt
- LED street light- 11 Mt
8 Footpath & drain
- Strom water drain
Construction
7 Mirrors at turns
- Footpath construction
- Landscaping
- Kerb stones
Painting (walls at select places - limited 10 Dustbin installations
posters)
9
- Cleaning the pedestrian
walkaway
Cover for street light bolts (concrete 12 Stainless steel bollards
11
based)
14 Bangalore water supply and
Tree branches cutting around lights (30
13 sewerage board (BWSSB) valve
& 80 feet) road
fixing
16 Pan-tilt-zoom (PTZ) camera, Inc.
15 Traffic yellow blinker supply and installation of pole,
wiring, storage, monitoring etc.

112
 18 Large format (hawker board) incl.
Light-emitting diode (LED) street light- supply and installation
17 extra arm near temple, supply,
installation and rewiring. Substitute Item to ABB logo
board(8'x3') - large format
20 Sign board with double display
19 Multi company logo boards
2 sign boards in 1 MS post
22 Orange color Polyvinyl chloride
21 Electric meter
(PVC) flexible spring post

Additional Activities for closure

1 Utility trench 2 Guardrail installations
4 Installation of road crossing using
3 30ft road extension
300mm dia hume pipe
Plain cement concrete (PCC) for drain & 6 Painting - art work - story telling
5
trench on walls
8 Drain/footpath - honeycomb
Dismantling Reinforced cement
7 rectification
concrete (RCC) flooring and relaying
Level rectification
Landscaping – planting big and small 10 M25 concrete - gate crossing
9
shrubs covering
11 RCC median barricade 12 Armored cable 4 core with laying
13 High mast installation at a circle 14 Concrete flooring near gates
16 Providing removable precast slabs
with mild steel angle sections. The
15 Circle creation
rates include manufacturing,
supplying and fixing
17 Sprouts 18 Tree marker reflector
20 RCC median barricade- removal &
19 Laying of saucer drain
backfilling
21 Railings and signages 22 Plastering the wall for painting
24 Constructing and removing solid
23 Crack filling on the wall block wall around tree areas in 30
ft road
25 CCTV – network video recorder 26 Removal of saucer drain
27 CCTV- network switch 28 Chambers
29 CCTV- hard disk 30 Logo on traffic signal
32 Prohibition signages: stick no bills,
pedestrian crossing etc. (2ftx1ft
31 Solar cat eyes - at HRPC
aluminium composite panel sheet
screwed to compound wall)
Repair & installation of traffic police 34 Disha gate storm water drain
33
blinkers connection
Removal of existing sign board at TVS 36 Road resurfacing
35
cross
Table 15 Project activities undertaken

The focus of the program is ensuring environmental sustainability and the

safety of commuters through high-rise pedestrian medians, wider
footpaths, steel barricades to prevent vehicles from getting onto the
footpaths, a good drainage system, utility trenches for cross-wiring, road
markings, reflectors, LED lights, and traffic signals, etc.

113
Project duration: October 2021 – March 2022
Project location: Peenya, Bangalore, Karnataka
Project stakeholders surveyed: 68 beneficiaries, implementation partner
SDGs linked directly to the project:

2. Background
The structure of the road plays an important role in easing various issues,
such as improved transportation with safety, reducing the cost of
maintenance, reducing potholes and waterlogging, etc., faced by the
public in their normal day-to-day routine. Thus, a well-designed and well-
prepared road structure can cope with the social and economic
requirements of a society.
Peenya is one of the biggest industrial areas in Asia and the oldest
industrial area in Bangalore. This location comprises 5000 small-scale
enterprises along with 30 medium- and large-scale industries, employing
over 5 lakh people. Thus, the road stretch of the Peenya industrial area
becomes essential for the transportation of raw materials as well as the
movement of stakeholders residing in and commuting in the area7.
To provide such amenities and resolve the issues faced by the daily
travellers, ABB, under its CSR initiative, along with the implementing
agency, undertook the upgrade of the selected road stretch in the Peenya
industrial area.
The roads have been developed in such a way that any kind of civic work
will not affect the daily routine. The roads are disabled-friendly, safe and
secure, with a well-managed drainage system, a well-constructed footpath
with an appropriate place to walk, a proper cross-ventilation system, and a
focus on environment protection and conservation.

7
Peenya Industries Association. https://www.peenyaindustries.org/about-us/

114
3. Methodology and data analysis under the project
A total of 10 random public commuters were surveyed for the study, along
with 1 individual from 82 households (HHs) located near the project site.
Out of the 82 households surveyed, only 58 households fulfilled the criteria
of having their house near a road constructed or working in the Peenya
industrial area. The survey of random public and household respondents
was conducted through a prepared questionnaire using a CAPI-based
interview, and an IDI face-to-face interview was scheduled for the IP
partner.

a. Gender

Gender composition

15%

Female
Male

85%

Overall, 85 percent of the surveyed respondents were male and 15 percent

were female. Of the 10 random commuters surveyed, 8 were male and 2
were female, while in the household survey, out of 58 respondents
surveyed, 8 were female and 50 were male.

b. Employment status

Employment status
Employment status of Employment status of
random commuters respondents in HH
4% survey
12% Unemployed 4
Employed 52
Employed Self
Employed 5
Self Employed Employed 2
Self
Unemployed Employed 1 Unemployed 4
84%

115
Out of the total respondents surveyed, 84 percent were employed, 4
percent were self-employed, and 12 percent were unemployed. The
employed respondents were working in various sectors, such as private
and government, while some worked as daily wage workers and
homemakers, respectively.

c. Frequency of using road and mode of commuting

Frequency of using road Frequency of using road

among random commuters among households
2%

10%
10% Always Frequently

Seldom
Very
Usually Frequently
80% 98%

The random commuters, when asked about the frequency of using the
road, said 80 percent of them use the road always, whereas 10 percent of
respondents said they use the road rarely and usually, respectively. While
98 percent of the individuals in the household when surveyed stated that
they use the road very frequently and 2 percent use the road frequently.
The above graphs highlight the frequency with which the road is being
used by both the random commuters and the individuals from HHs either
living in that area and its surrounding vicinity or using it as a daily route
while commuting to or from their respective work.

Mode of commuting (daily)

40% Private Vehicle

Public Transport
57% Walking

3%

Out of the total 68 respondents surveyed, 57 percent use a private vehicle

for commuting, while 40 percent walk, and the remaining 3 percent use
public transport. The respondents using private vehicles are mostly

116
working professionals who are using this route for their daily commutes to
work. Moreover, the road serves an estimated 1 lakh commuters daily8.
The regular commuters mentioned that the upgraded road helped them
reduce travel time and ensure a safe and secure journey.

d. Awareness regarding renovation of road

Awareness of the road being Institute responsbile for

repaired and renovated renovation of road
1% 1% 3%

ABB
Yes
BBMP
No
Other
99% 96%

99 percent of the total respondents surveyed were aware of the road

improvement and repair work. Whereas out of them, 93 percent knew that
the road is being repaired and renovated with the support of ABB India, 1
percent stated that it is done by the BBMP, and the rest 3 percent
assumed that it is done by some other agency.
Both the graphs, confirms that the commuters were apprised on the on-
going road repair process and the company supporting this initiative.

e. Condition of road before renovation

Category of road before Condition of road before

renovation

9% I don’t know
7%

Kutcha Average
48%
52% Poor
Pukka, without
84% concrete

Out of 58 respondents in the household survey, 84 percent said the road

before was pukka without concrete), 7 percent said it was kutcha, and the

8
The Hindu, Information retrieved from https://www.thehindu.com/news/national/karnataka/first-bbmp-
road-remade-under-csr-initiative-has-citizen-friendly-amenities/article65636153.ece

117
rest, 9 percent, were not aware of the category of the road. 52 percent said
the condition of the road before repair work was inferior, while 48 percent
said it was average.
Thus, considering the quality of the roads as mentioned by the residents of
the area, it was important to repair and renovate the roads.

Facilities available on the road before renovation

- Availability of street light:

If road had street light

9%

No
Yes
91%

- Availability of disable-friendly footpaths:

If road had footpaths If footpaths were disable

earlier friendly
4%
5%

11%
Dont know
No
No
Yes
yES
91% 89%

The following points were analyzed based on the household survey,

focusing on the conditions of the roads and facilities available:
- 91 percent mentioned that the street lights were available.
- 91 percent stated that the roads had pathways, and out of them, only
11 percent mentioned that the footpaths were diable friendly.
- All the respondents said that the roads had potholes.
- Low cleanliness.

118
f. Status of the roads after renovation:
Post the renovation there were a lot of positive impacts that were seen:

- The following facilities, such as red lights, bio-toilets, CCTVs, mirrors

at turns, an improved drainage facility, night reflectors, dustbins,
streetlights, steel railing ramps, disabled-friendly pathways, etc.,
were installed and improved to ensure road safety and security.

Items installed on road

60
50
40
30
20
10
0

Yes No Don’t know

- 98 percent of the respondents mentioned that there has been a

significant increase in the green cover, making the selected road
stretch more beautiful.

If there has been an increase

in green cover
2%

Yes
No

98%

119
 - Ensuring road safety and security to avoid any chance of misshaping.

Reasons behind safety of women on road

morespeed breakers

Many people walk the street

Streetlights

Signboards

CCTVs

0 10 20 30 40 50 60

- Status of potholes:

Change in potholes
2% 3%

Decreased
Increased
No change

95%

95 percent of the respondents now feel that the potholes have decreased
post-renovation while 2 percent each said that either no change has been
noticed or the potholes have increased.

- All the respondents said they had seen a positive change in the
cleanliness of the road.

This has promoted smooth journey by reducing the travel time, less traffic,
safety of the commuters at night, reduced the issue of water logging,
reducing the number of accidents, creating road safety awareness
through wall paintings & sinage, etc.

120
g. Satisfaction towards the work undertaken in the project

Satisfaction level towards Quality of repair and

renovated road renovation of road

Extremly
5%
9% Satisfied
Satisfied Above Average
47% 41%
50% Average
Slightly Satisfied
36% Excellent

Very Satisfied 12%

Out of the respondents surveyed, 50 percent were extremely satisfied, 36

percent were satisfied, 5 percent were slightly satisfied, and 9 percent were
very satisfied with the initiative of renovating or upgrading the quality of
the road.
The quality of the road was found excellent by 47 percent of the
respondents, while 41 percent found it to be above average and 12 percent
said it was average respectively.
Most of the respondents were satisfied with the quality of the renovated
road and the comforts accessible to commuters on a daily basis, such as
reaching the office on time, feeling safe to travel during late hours, having
increased awareness of road safety and following traffic rules, etc.

121
4. Key findings

• The positive impacts stated by the implementing partner during the

IDI:
▪ Road conditions have substantially improved.
▪ Roads have become more safer to travel due to the
installation of CCTV cameras, improved lighting, etc.
▪ Complete elimination of footpaths encroachments.
▪ Installed traffic signals.
▪ Reduction in accidents.
• Promoted cleanliness and effective management of waste.
• Reduced waterlogging during the monsoon.
• The most benefitted population from the renovation of the road are:
daily commuters, hawkers, women workers, elderly, children, etc.
• Increase in footfall at shops located on the roadside.
• One of the BBMP officials stated, that it is a one-of-its-kind project.
• Provided a spacious disable friendly pathway for the pedestrians.
• Improved the overall quality of life.
• Installing the CCTV cameras, well-lit streets, regulated traffic has
reduced the chances of theft, accidents, mishap with women, etc.

“That road has been redone in such a nice way that I began
wondering why we were not designing such roads.”

- Bruhat Bengaluru Mahanagara Palike (BBMP) Official

(The Hindu)

The "model road" has many pedestrian-friendly infrastructure

features like high-rise pedestrian medians, wider footpaths, and
steel barricades to prevent vehicles from getting onto the
footpaths. Along with this, a good drainage system, utility trenches
for cross wiring, road markings, reflectors, LED lights, and traffic
signals have also been provided. "They have developed this road in
such a way that any further civic works will not cause
inconvenience to the commuters."

- Commuters
(The Hindu)

122
 Rating of the project based on OECD framework

Criteria Rating Justification

Relevance Under the project, the quality of
the stretch of road has
improved, and the safety aspect
for commuters, especially
women and children, has been
enhanced by installing CCTV
cameras, etc.
Coherence SDG 3- Good Health and Well
Being.
SDG 9- Industry Innovation and
Infrastructure
Effectiveness The road is accessible for
everyone, especially people with
disabilities, with a spacious,
pedestrian-friendly pathway for
the disabled.
Efficiency The project has been completed
in the given time frame and is
benefiting the daily commuters
by reducing travel time.
Impact The project has helped in
improving safety, promoting
cleanliness, reducing the
number of potholes, chances of
theft, the number of accidents,
etc.

123
Sustainability The project is sustainable, but in
the long run, a partnership with
Government will be required to
maintain and upkeep the road.

5. Project sustainability
The quality of the road should be monitored at regular intervals by the
municipality and relevant stakeholders for its maintenance and upkeep.

6. Challenges and suggestions

The respondents were asked about the challenges they faced during the
implementation of the program. There were certain challenges that were
highlighted:

- Managing public during the tenure of construction.

- Non availability of drawings about utilities leading to intensely

coordinate and work with the local civic officials.

- Lack of awareness on the utilities

The respondents from IP suggested:

- To create awareness among the commuters to take care of the
neighborhood, and act responsibly.

124
 Glimpse from the Field
Project 8

Interaction with stakeholders

125
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diaaser202217_01_2023final.pdf

Berry, J. (2015). Child control in education decisions: An evaluation of

targeted incentives to learn in India. The Journal of Human
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https://www.jstor.org/stable/24735402

Bhatt, S., Isaac, R., Finkel, M., Evans, J., Grant, L., Paul, B., Weller, D.
(December, 2018). Mobile technology and cancer screening: Lessons
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https://jogh.org/documents/issue201802/jogh-08-020421.pdf

HelpAge. Mobile Healthcare. Retrieved from

https://www.helpageindia.org/our-work/welfare-
development/mobile-healthcare/

OECD (2019). Better criteria for better evaluation: Revised evaluation criteria
definitions and principles for use. Retrieved from
https://www.oecd.org/dac/evaluation/revised-evaluation-criteria-dec-
2019.pdf

Peenya Industries Association. Retrieved from

https://www.peenyaindustries.org/about-us/
The Hindu, Information retrieved from
https://www.thehindu.com/news/national/karnataka/first-bbmp-road-
remade-under-csr-initiative-has-citizen-friendly-
amenities/article65636153.ece

126
 TOOLS USED IN THE IMPACT ASSESSMENT

ANNEXURE 1: Project 1: Operation of Mobile Healthcare Units for communities

Questionnaire for MHU Beneficiaries

Consent form
Greetings from Fiinovation. My name is………. On behalf of Fiinovation, a Delhi based research
organization, we are conducting a survey on people who have received/have been receiving
services from Mobile Healthcare Unit. I request you to kindly participate in the survey. Your
participation is voluntary, and let me assure you that all your information will be kept
confidential and will not be shared with anyone. Any question may be left unanswered if you
wish. The survey will take around 15-20 minutes.

Do you agree to participate in the interview?

Yes……………...1 (continue survey)

No……………….2 (say thank you and move to next patient)

Date of Interview: DD/MM/YYYY

Name of the field researcher……………………… Name of the supervisor…………………….

S. No Questions Coding Categories Codes Go To

Section 1: Key Information
1.1 State Karnataka 1
Gujarat 2
Haryana 3
Maharashtra 4
1.2 District Bengaluru 1
Bengaluru Rural 2
Nashik 3
Vadodara 4
Faridabad 5
Others (Please Specify)
1.3 Location Rural 1
Urban 2
Peri-Urban 3
Section 2: Respondent’s Profile
2.1 Name of the Beneficiary
2.2 Gender Male 1
Female 2
Others 3
Prefer not to say 4
2.3 Age (in completed years) ………………in years
2.4 Caste General (GEN) 1
Other Backward Class 2
(OBC)
Scheduled Caste (SC) 3
Scheduled Tribe (ST) 4
Prefer not to say 5
2.5 Religion Hindu 1
Muslim 2

127
 Christian 3
Sikh 4
Others (Please specify) 5
Prefer not to say 6
2.6 Do you or your family have BPL card? Yes 1
No 2
2.7 Monthly Household Income (in Rs.)
…………………………… in Rs.
2.8 Educational Qualification Without basic primary 1
education
Basic literacy 2
Primary (I-V) 3
Secondary (VI-VIII) 4
Higher Secondary (IX- 5
XII)
Graduate 6
Post-Graduate 7
Diploma/Certificate 8
Others (Please Specify) 9
Section 3: Availability of MHU Services
3.1 Does HelpAge MHU visit where you Yes 1
live? No 2 End
Interview
3.2 How frequently does MHU visit your At-least Once a Week 1
village? At-least Once a Month 2
More than once in a 3
week
More than once in a 4
month
Others (Please Specify) 5
3.3 What services does the HelpAge MHU Door Step Medical 1
provide? Consultation
Health Awareness 2
Medicine Distribution 3
3.4 How many hours does the MHU stay Less than 1 Hours 1
in your village/locality? 1-2 Hours 2
More than 2 Hours 3
3.5 Who all are there in the MHU team? Doctor 1
(Multiple Choice) Pharmacists 2
Social Worker 3
All of the above 4
Others (Please specify) 5
3.6 Have you or your family availed Yes 1 3.7
HelpAge MHU services in the past 6 No 2 3.9
months?
3.7 If yes, how many members from your 1 Member 1
family have availed MHU services? 2 Members 2
3 Members 3
4 Members 4
5 Members 5
More than 5 Members 6
3.8 Reason behind visiting MHU? Fever 1
Cough/chest infection 2
Back/Leg/joint Pain 3
Headache 4

128
 Diarrhea 5
Skin rash/infection 6
Malaria 7
Jaundice 8
Diagnostic service 9
Tuberculosis 10
Others (Please specify) 11
3.9 If no, reasons behind not visiting MHU Lack of knowledge 1
despite being ill? about MHU
Engagement in other 2
activities on the day of
MHU visit
Irregular and 3
infrequent visit by MHU
Non-availability of MHU 4
during illness
3.10 Have you been issued an Individual Yes 1
Patient Card by the MHU? No 2
3.11 Number of times you availed MHU ………in number
services, in the past one year?
3.12 Number of visits made by the MHU in ………...No.
last one year?
3.13 What service(s) have you availed from Medical 1 3.14
MHU? (Multiple choice) Consultation/Emergen
cy
Medicines 2
Health camps 3
Awareness Camps 4
Diagnostic services 5
Others (Please specify) 6
3.14 If medical consultation, how much fee None 1
did you pay? Any other amount, 2
please specify……. In Rs.
3.15 Does the MHU conduct home visits? Yes 1 3.16
No 2 3.19
3.16 If yes, what is the frequency of home Weekly 1
visit? Monthly 2
Others (Please specify) 3
3.17 Have you received home visit from Yes 1 3.18
the MHU? No 2 3.19
3.18 If yes, what was the purpose of home Follow-Up 1
visit? Medicine Distribution 2
Family Counseling 3
All of the above 4
Others (Please specify) 5
3.19 Are medicines available with MHU? Yes 1
No 2
3.20 Have you ever availed medicine from Yes 1 3.21
MHU? No 2 3.22
3.21 If yes, how much money did you pay None 1
for the medicine? Any other amount, 2
please specify……In Rs.
3.22 Does the MHU facilitate referral Yes 1
services? No 2
I don’t Know 3

129
3.23 Have you ever been referred by MHU? Yes 1 3.24
No 2 3.25
3.24 If yes, where were you referred? Sub Centre 1
(Multiple choice) Primary Healthcare 2
Centre
Community Healthcare 3
Centre
District Hospital 4
Others (Pls Specify) 5
3.25 Does MHU conduct awareness Yes 1 3.26
sessions? No 2 3.30
I don’t know 3 3.30
3.26 If yes, have you been part of any Yes 1 3.27
session(s)? No 2
3.27 If yes, how many sessions have been ……. No
conducted in the past one year?
3.28 How many sessions did you attend in …. No
the past one year?
3.29 What were the topics of the sessions? Preventive Healthcare 1
(Multiple Choice) Communicable and 2
Non-Communicable
Diseases
Maternal and Child 3
Health
Immunization 4
Others (Please Specify) 5
3.30 Has there been any health camp Yes 1 3.31
organized by the HelpAge MHU? No 2 3.32
3.31 If yes, what all services were offered as General doctor 1
part of health camp? consultation
Reproductive/Maternal/ 2
Neo-natal care service
Medicine Distribution 3
Diagnostic service 4
All of the above 5
Others (Please Specify 6
3.32 Does MHU undertake Family Yes 1
Counseling? No 2
Maybe 3
I do not know 4
3.33 Have you received any family Yes 1
counseling? No 2
3.34 If unwell, where would you go first to MHU 1
get yourself checked? Sub-Centre 2
AWC 3
PHC 4
CHC 5
District Hospital 6
Private Hospital/Clinic 7
Traditional 8
healer/quack
Others (please specify) 9
Section 4: Cost Analysis
4.1 Where would you go if HelpAge Sub-Centre 1
Mobile Health Unit did not come near AWC 2

130
 you? PHC 3
CHC 4
District Hospital 5
Private Hospital/Clinic 6
Traditional
7
healer/quack
Others (Please Specify) 8
4.2 What is the distance between your 0-2 Kms 1
house and nearest healthcare facility? Between 2-5 Kms 2
More than 5 Kms 3
4.3 What is the cost of medical Less than 100 Rs 1
consultation at your nearest hospital? Between 101-200 Rs 2
More than 200 Rs 3
4.4 How do you think MHU helps? Saves time 1
(Multiple Choice) Saves wage loss 2
Avoids mobility cost 3
Saves energy 4
Provide emergency
5
care services
Provides free
6
medicines
Provides free
7
consultation
Others (Please specify) 8
4.5 Please provide a rough estimate of the cost of treatment for your current health problem for
MHU and the other hospitals you mentioned above.
S.No Categories At MHU Any other Health
Centre/Hospital (Take name of
the hospital which
respondent mentioned in Q
4.1)
A Registration Fee
B Consultation Fee
C Laboratory Tests
D Travel Expense (to reach the facility)
E Medicine Expense
F Investigative Fee
G Referral Fee
H Follow-up Fee
I Food Expenses
J Any other cost (please specify)
K Total Cost
Section 5: Satisfaction and Perception towards Health Services
Highly Satisfie Neither Dissatisfie Highly
Rate your satisfaction on
satisfied d satisfied d dissatisfi
the following (in
5.1 nor ed
reference to the services
dissatisfi
received from the MHU)
ed
A Doctor Consultation
B Frequency of Visits
C Referral Service
Availability of Medicines in
D
MHU
E Follow-ups
F Regularity of MHU

131
 Consultation time/Time
G
spent with doctor
H Privacy
Explanation about
I sickness/treatment/medic
al test
J Behavior of MHU Staff
K Home Visit Facility
Explanation about the
L dosage and timing of
medicine
M Consultation cost
N Medicine cost
O Overall cost
Overall satisfaction with
P
MHU service
With your situation in Strongly Agree Neither Disagree Strongly
mind, please read the Agree agree or disagree
5.2 statements carefully and disagree
rate them on a 5-point
scale.
GENERAL SATISFACTION
The medical care I am
A
being provided is perfect
I am dissatisfied with the
B MHU service being
provided
I get easy access to quality
C healthcare service at my
doorstep
TECHNICAL QUALITY
I have some doubts about
D the quality of the doctors
who treat me.
When I go for medical
care, they are careful to
E check everything when
treating and examining
me
The pharmacist has fair
F
knowledge of medicines
INTERPERSONAL MANNER
The MHU doctor treats me
G in a friendly and courteous
manner
Doctor does not pay
H attention and treats it like
a business
The social worker actively
I
listens to my problem
COMMUNICATION
Doctor don’t seem to listen
J to anything I tell them
during my consultation
Doctors explained my
K
health problem and gave

132
 clear explanation of
treatment/medical tests
suggested to me
The social worker takes
awareness sessions on
L
prevalent disease in the
community
The social worker does not
M
conduct family counseling
FINANCIAL ASPECTS
I feel confident that I can
get the medical care I need
N
without facing financial set
back
I have to pay more for my
O medical care than I can
afford
TIME SPENT BY MHU
The MHU spends enough
P
time in the community
The doctor is able to pay
Q
ample time to me
I was encouraged to ask
R questions about my
disease
ACCESSSIBILTY AND CONVENIENCE
I have to wait too long for
S getting the
treatment/consultation
No matter how long you
T have to wait for MHU, it’s
worth it.
A lot of time and money is
U
saved because of MHU
MHU has made healthcare
more accessible, with easy
V
access to doctors at my
doorstep
MHU is able to provide
W emergency care services at
the door step
Section 6: RECOMMENDATION AND SUGGESTIONS
Do you feel number MHU visits should be Yes 1
A
increased? No 2
Do you think more medicines should be provided Yes 1
B
for the entire duration of the course? No 2
Should there be any improvement in the quality of Yes 1
C
medicines? No 2
Yes 1
D Is a female attendant/support staff required?
No 2
Any ailment that you feel should be treated by the MHU?
E
F Any other recommendation to enhance the MHU and its service delivery?

133
 FGD Guidelines

State:

District:

Block:

Village/City:

Profile of Participants
S. No Name of Participants Gender Age (In No. of years of
completed education
years) (In case graduation
completed then
write 15)
1

10

11

12

134
Points for discussions
• Does HelpAge MHU visit your village? How frequently does it visit and what
services does it offer? (Probe: which age group and category of people
benefit the most and which services are most sought for in MHU)
• Are health camps/special health camps/awareness sessions conducted in
the community by the MHU? If yes, for how many days and on what topics
(Probe: By HelpAge MHU)
• How frequently are these sessions and camps organized? Do you think the
duration of the health camp should be increased/decreased? (Probe: By
HelpAge MHU)
• How are people informed about the MHU? For how long does the MHU
stay stationed in the community? (Probe: Does the Panchayat/Village
health worker announce about the schedule of MHU or arrival)
• What are the major illnesses screened by MHU and how are they treated
(By HelpAge MHU)?
• Are medicines provided by MHU? If yes, what is the quantity of medicine
and how effective are the medicines (Probe: by HelpAge MHU)
• Do you think the community benefits from the MHU visits? If yes, how?
Who do you think benefits the most and why? Please elaborate
• What do you or people, like about the MHU? Which services you think
should be improved further and which services should be added?
• Do you think enough awareness drives and IEC activities are conducted in
the village? (Probe By: HelpAge MHU)
• Is the MHU staff courteous? Are home visits and family counseling
conducted by MHU team (Probe: By HelpAge MHU) and how often?
• Any suggestions to the MHU team (of HelpAge) to increase their coverage
to reach more people and services?

135
Schedule for Medical Consultant

Consent form
Greetings from Fiinovation. My name is………. On behalf of Fiinovation, a research
organization based in Delhi. We are conducting a survey with medical officer who
assists in running the Mobile Healthcare Units. I request you to kindly participate in the
survey. Your participation is voluntary, and let me assure you that all your information
will be kept confidential and will not be shared with anyone. Any question may be left
unanswered if you wish. The survey will take around 15-20 minutes

Do you agree to participate in the interview?

Yes………….1 (continue survey)

No…………..2 (say thank you end interview)

Date of Interview: DD/MM/YYYY

Name of the field researcher Name of the supervisor
1 Name
2 Designation
3 Qualification ……………….
4 Gender ……………………..
5 Age (In completed years) ………………in years
6 Total years of experience in this field …………….in years
7 How long have you been working with ………………in years
this MHU?
8 What kind of patients often come at the MHU? (Probe: socio-economic
background, health illness etc.) and what kind of services are offered by
the MHU?
9 Can you give me an idea from what distance the patients come? From
which village/community you see most patients?
10 How often does the MHU come to a designated village/community? Do
you have an outreach plan and how is the plan communicated with the
community members? (Probe: ask if community members are involved in
developing the schedule, does the MHU come when people are in the
community?)
11 What major ailments have you found in people (probe: age wise diseases;
identify seasonal diseases)? Do people come for routine follow-up?
12 Does MHU conduct take home visits? What is the idea behind home visits
and how often are they conducted? (Probe: home visit schedule, agenda
for home visits, major population catered through these visits)
13 Have you ever received any feedback from the patients or their families? If
yes, what are they? In case of any complaint/negative feedback, what
actions were taken for improvement?
14 Do you refer patients to healthcare facility? If yes, which facility do you
refer to and why?
15 Why do you think community members avail MHU services? (Probe:
Doctor consultation, staff behavior, lesser cost, free services, quality of
services, pharmacy availability etc.)
16 Can you tell me how effective the services of MHU have been in making
healthcare available and accessible? Have you experienced any
challenges? What are your recommendations towards the project?

136
Schedule for Pharmacist

Consent form
Greetings from Fiinovation. My name is………. On behalf of Fiinovation, a research organization
based in Delhi. We are conducting a survey with Pharmacist who assists in running the
Mobile Healthcare Units I request you to kindly participate in the survey. Your participation is
voluntary, and let me assure you that all your information will be kept confidential and will not
be shared with anyone. Any question may be left unanswered if you wish. The survey will take
around 15-20 minutes

Do you agree to participate in the interview?

Yes……………...1 (continue survey)

No……………….2 (say thank you and end interview)
Date of Interview: DD/MM/YYYY
Name of the field researcher Name of the supervisor
1 Name
2 Designation
3 Qualification ……………….
4 Gender ……………………..
5 Age (In completed years) ………………in years
6 Total years of experience in this field …………….. in years
7 How long have you been working with this MHU? ………………in years
8 What types of medicines does the MHU have along with their quantities (Probe
ask Generic Medicines/Emergency Medicines and monthly stock) Does MHU
also have a drug/medicine inventory? How often are the medicines restocked
9 What are the most prescribed medicines? Which disease is prevalent in the
community?
10 Does MHU provide medicines for chronic ailments? If yes, how many days is
the medicine prescribed for? Which major chronic ailments are treated at the
MHU?
11 Is an issue register maintained for all the medicines? If yes, who monitors it?
12 Is there any training conducted for you (such as induction training/on job
training)? If yes, have you been part of them? Can you talk about the nature of
training, its objective and if they have helped you the how?
13 Do you think the MHU has adequate resources in terms of equipment and
manpower to carry out activities on the field (probe: diagnostic
tools/instruments; medicines; staff etc.)? If yes, explain how and if no, what
operational difficulties are faced?
14 Are health camps organized by MHU? If yes, how often they are organized
(weekly/monthly/bi-weekly/bi-monthly/quarterly) and what topics. Which
villages are selected and how? Are there any special health camps also
organized, if yes, can you give some details (probe: which villages are selected
and why, how many people come, what is the duration and frequency of these
special camps)?
15 Do you think MHU is beneficial to the community members especially the
vulnerable (probe: disabled, pregnant, elderly and children). If yes how?
16 What recommendations/suggestion do you have towards the project?

137
Schedule for Social Worker

Consent form
Greetings from Fiinovation. My name is………. On behalf of Fiinovation, we are conducting a
survey with Social Worker who assists in running the Mobile Healthcare Units I request you to
kindly participate in the survey. Your participation is voluntary, and let me assure you that all
your information will be kept confidential and will not be shared with anyone. Any question
may be left unanswered if you wish. The survey will take around 15-20 minutes

Do you agree to participate in the interview?

Yes……………...1 (continue survey)
No……………….2 (say thank you and end interview)
Date of Interview: DD/MM/YYYY
Name of the field researcher Name of the supervisor
1 Name
2 Designation
3 Qualification
4 Gender
5 Age (In completed years) ………….in years
6 Total year of experience in this field ………….in years
7 How long have you been associated with the MHU? ………….in years
8 Can you talk about your role? What are the major activities performed by you?
9 Do you conduct IEC Activities for awareness generation in the community? If
yes, please give us details (Probe: how many sessions conducted in a month,
topic of sessions, number of people who attend on average: gender, socio-
economic status, participation by vulnerable groups)
10 Do you undertake counseling sessions with families? If yes, what are the major
issues that you have identified? And how do you address them?
11 Do you liaison with community/village health workers? if yes, which workers do
you liaison with, what topics do you work together and how (probe: community
mobilization, creating health awareness, disseminating health related
information in community, preventive measures)
12 Do you think there has been an impact of MHU on the community? If yes, how?
Please explain in detail.
13 What do you think people like and dislike about the MHU? Please provide the
details?
(Probe: do they wait for MHU visit, satisfaction level among community
members towards doctor and quality of medicines) Do you feel the community
members are happy with the services? Are there any issues/complaints raised
by them towards the operation of MHU?
14 According to you what could be reasons behind availing MHU services? (Probe:
doctor consultation, staff behavior, lesser cost, free services, door step service,
quality of services, pharmacy availability etc.)
15 Do patients’ complaints or provide feedback to you about the MHU? If yes, do
you share these feedbacks with the MHU administrator or doctor? If yes, has
any action taken for the improvement?
16 Any recommendations or suggestions towards the project and its efficacy?

138
Schedule for Village Health Worker

Consent form
Greetings from Fiinovation. My name is………. On behalf of Fiinovation, a Delhi based
research organization, we are conducting a survey with Village Health Worker who
facilitate in running the Mobile Healthcare Units I request you to kindly participate in the
survey. Your participation is voluntary, and let me assure you that all your information will
be kept confidential and will not be shared with anyone. Any question may be left
unanswered if you wish. The survey will take around 15-20 minutes

Do you agree to participate in the interview?

Yes……………..1 (continue survey)

No……………….2 (say thank you and end interview)
Date of Interview: DD/MM/YYYY
1 Name
2 Designation ASHA
AWW
ANM
3 Qualification
4 Gender
5 Age (In completed years) ………….in years
6 How long have you been working as a community health ……………in
worker? years

7 Are you aware of MHU run by HelpAge India? Yes

8 No
9 How frequently does the MHU visit the village/community? Is there a fixed
date/day of MHU visit? How does routine visit help the community?

10 Do you think people are getting benefitted through MHU? Explain how?
(Probe: early detection of diseases, timely health service available, increased
awareness about diseases, expansive coverage, free check-up and
medicines)

11 Does the HelpAge MHU work with existing health infrastructure in

delivering services? If yes, how? (Probe: ask if MHU visits during VHNDs,
what are their major roles?)

12 How do you participate in the activities of MHU? (Probe: Creating

awareness regarding MHU, creating space for the MHU, their role in
community mobilization, informing people about arrival of MHU, managing
people in need of health services, maintain records of patient etc.)

13 What role do you play in making healthcare accessible for women in need
of family planning services, children in need of medical care and those with
grave medical conditions?

14 How effective is MHU in identifying patients who could benefit from it and
in providing community level and outreach care services?

15 Do you work alongside MHU staff in disseminating IEC activities, if yes then

139
 how? (Probe: what are the topics of IEC activity e.g., providing awareness on
non-communicable diseases, vector-borne diseases, malnutrition etc)

16 Do you refer patients to MHU? If yes, how? Do you undertake follow-ups? If

yes how often are these follow-ups, for which patients you take follow-up
(Probe: how do they identify patients, what is the screening mechanism, is
follow up done for the patients suffering from chronic ailments, are follow-
ups done by both MHU team and health worker)

17 What are the challenges you face in making services available to

community through MHU?

18 What are your suggestions to make MHU more successful?

140
Schedule for Social Worker

Consent form
Greetings from Fiinovation. My name is………. On behalf of Fiinovation, a Delhi based
organization, we are conducting a survey with Village Sarpanch, for villages where
HelpAge India Mobile Healthcare Units are operational. I request you to kindly participate
in the survey. Your participation is voluntary, and let me assure you that all your
information will be kept confidential and will not be shared with anyone. Any question
may be left unanswered if you wish. The survey will take around 15-20 minutes.
Do you agree to participate in the interview?
Yes………….….1 (continue survey)
No……………….2 (say thank you and end interview)
Date of Interview: DD/MM/YYYY
Name of the field researcher Name of the supervisor
1 Name
2 Village
3 Gram Panchayat
4 Block
5 District
6 State
7 Designation
8 Qualification
9 Gender
10 Age (In completed years) ………….in years
11 Have you heard about the MHU run by Yes
HelpAge? No
12 Do you know it is funded by ABB? Yes
No
13 What are the major services offered by the MHU? (Probe: Diagnostic, Curative,
Preventive, Emergency services etc.)
14 Do you think these MHUs have been beneficial to the community members? If
yes, what are the benefits? (Probe: time saved, no loss of wage, energy saved,
free medicine, quality doctors, timely service)
15 Is the MHU visiting the village regularly? Do you feel there is a need for more
frequent visit? If yes why and if no, why?
16 Who do you think benefits the most from the MHU? (Probe: elderly, pregnant
women, children etc.) and how?
17 Is the MHU doing enough to create health awareness in the village? Explain
how. Which diseases do you think are referred the most and have been
controlled as a result of MHU? (Probe: ask about diseases such as Malaria, TB,
Influenza, Diabetes, Blood Pressure, Eye disease, etc.)
18 What type of changes do you see in the community with respect to health,
sanitation and awareness as a result of MHU? (Probe: cleanliness, awareness on
seasonal diseases, preventive care of diseases)
19 What are your suggestions for the improvement of MHU service in the
village/community?
20 Does the MHU collaborate with community health workers? If yes, how often
and on what topics? (Probe: DO they conduct IEC activities and/or celebrate
days of importance such as Global Handwashing Day, National Deworming
Day, World Breastfeeding Week, World Population Day etc. along with ASHAs
and ANMs.)
21 How do you think the community perceives the MHU? Are they satisfied with
the services? (Probe: Do community people wait for MHU, are they happy with
the consultation provided etc.)
22 Any recommendations and/or challenges with respect to the project?

141
 Annexure 2: Infrastructure up-gradation and medical items supply to Taluk
Govt. Hospital, Nelamangala

A. Medical Equipment in the Labor Ward of the hospital at the time of

survey
Are the item
present in
hospital (tick Functional Status Observation Notes
List of Medical on either Yes
Qty.
Equipment or No)

Not Partially Fully

Yes No Availabl function Functio
e al nal
Manual function
fowler bed DELUXE
with ABS Panels,
Collapsible alu side
railings + Mattress
Electro manual OT
table
(Full Electric Plus
Manual Functions,
SS 304 grade)
channel ECG
machine with
display and analysis
(Model: 8108)
para monitor EGG,
SPo2, NIBP, RESP
and temp 12.1
inch display Ultima
Prime D
Mobile spot light
No of LED - 19
Intensity 47500 lux
multicolor
adjustable focusing
Birthing Table full ss
304 grade/Labor
table)

142
C. List and Status of Infrastructural Work Taken at the Hospital (Please take
pictures) *

Year List of Detailed

Functional Status
Infrastructural Observation
Work Not Partially Fully
Started Complete Complete
Painting Work

Roof top and

interior water
proofing work &
Injection
grouting
Misc. Work
(Repairing of
plaster,
Plastering, roof,
column,
including civil
exterior &
interior)
Landscaping
work (Exterior
cleaning and
plantation)
*Please add any other work that has been added and not mentioned
here

143
 Schedule for Facility Manager

Consent form
Greetings from Fiinovation. My name is………. On behalf of Fiinovation, we are conducting a
survey with Facility Manager of Taluk Govt Hospital, Nelamangala with respect to the
infrastructure upgradation and medical items supplied to the hospital. I request you to kindly
participate in the survey. Your participation is voluntary, and let me assure you that all your
information will be kept confidential and will not be shared with anyone. Any question may
be left unanswered if you wish. The survey will take around 15-20 minutes.
Do you agree to participate in the interview?
Yes…………….1 (continue survey)
No……………….2 (say thank you and end the interview)
Date of Interview: DD/MM/YYYY
Name of the field researcher…………… Name of the supervisor…………………….

1 Name
2 Designation
3 Qualification
4 Gender
5 Age (In completed years) ….in years
6 Total years of experience in this field ….in years
7 How long have you been associated with this hospital? ….in years
8 Can you tell me about your role and responsibilities in this hospital? What are
the major activities performed by you?
9 What all services are provided by the hospital? (Probe: specialist available,
investigative services, laboratory, ambulance, medical store etc.)
10 Are you aware of any improvements in infrastructure undertaken at the
hospital by ABB? If yes, can you list the up-gradation work undertaken? (Probe:
Ask if there was a need for the upgradation?) How necessary do you think it
was to improve the infrastructure?
11 What is the current status of the new infrastructure upgraded (Probe: ask if the
infrastructure is still anew, needs repair work, has become dysfunctional, etc.)
12 Do you know if medical items were supplied by ABB Ltd. to the labor
department of the hospital? If yes, which items were supplied?
14 Have there been any changes in the service delivery of the hospital after
receiving the medical items (Probe: increased the number of doctors,
increased number of patients, purchased equipment, increased hospital beds,
medicine facility, lab or investigative services, increasing footfall, and so on.)
Please provide month wise changes from February 2022 to September 2022
13 Has there been any training or support provided on operating the new
machines? How efficient are these items? Does the technical staff/operator
face any difficulty in operating them?
15 How are the medical items being used and who are the primary beneficiaries
of the supplied medical items? (Probe: Do patients belong to poor economic
backgrounds, what is the social category of the patients?)
16 What is the average footfall of people in a month to the hospital? Has there
been any increase/decrease in the footfall due to the infrastructure
upgradation and the supply of medical items? If yes, then by how much has
the footfall increased/decreased?
17 Any challenges or suggestions you have with respect to the items supplied and
newly developed infrastructure at the hospital?

144
Schedule for Hospital Staff

Consent form
Greetings from Fiinovation. My name is………. On behalf of Fiinovation, we are conducting a survey
with the staff of Taluk Govt Hospital, Nelamangala with respect to the infrastructure
upgradation and medical items supplied to the hospital I request you to kindly participate in the
survey. Your participation is voluntary, and let me assure you that all your information will be
kept confidential and will not be shared with anyone. Any question may be left unanswered if
you wish. The survey will take around 15-20 minutes.
Do you agree to participate in the interview?
Yes…………….1 (continue survey)
No……………….2 (say thank you and end the interview)

Date of Interview: DD/MM/YYYY

Name of the field

researcher……………………… Name of the supervisor…………………….

1 Name
2 Designation General Medical
Doctor……………1
Specialist
Doctor……………………….2
3 Category of doctor Full time………………………….…...1
Part time…………………………….2
Visiting doctor……………………3
4 In case of specialist doctor, please specify
5 Gender

6 Age (In completed years) ………….in years

7 Total years of experience in this field ………….in years
8 How long have you been working with this ………….in years
hospital?
9 What types of patients typically visit the hospital? (Probe: socio-economic
background, distance from hospital, Health illness etc.)

10 How far do patients have to travel to reach this facility? And mostly people come
from which locations? What mode of transportation people typically use to reach
the facility i.e., bus, auto, walk etc.?

11 Which healthcare facility do people in the radius of 3km prefer going to? What are
the reasons?

12 Has the infrastructure of the hospital improved? How, what are the major
changes/renovations that have been undertaken? How has it helped the hospital?

145
13 Has the hospital received any medical items? Can you tell me who has provided
the equipment, which department/ward has received the items and the how the
equipment is used (Probe: What is the function of the machine)

14 What improvement(s) have you noticed as a result of the supply of medical items?
How have the medical items helped in the Cancer treatment and patient
management?
15 Do you receive any feedback from the patients or their families? If yes, what are
they? In case of any critical feedback/complaint with whom do you share it with?
What actions were taken on providing the feedback to the competent authority?

16 Do you refer patients to other healthcare facilities? If so, to which facilities are
patients referred, and why? Is there any facility for which the patients were earlier
referred to but the facility is presently available in the Taluk Hospital?

17 What are the reasons behind people choosing this hospital? (Probe: Doctor
consultation, distance, staff behavior, lesser cost, free services, quality of services,
pharmacy availability etc.)
18 What is your motivation behind working at this hospital? (Probe: salary, work
hours, work culture, hospital staff, etc.)

19 What are your suggestions for improving the service delivery of the hospital?
(Probe: Ask about infrastructural changes, pharmacy, pathology services, etc.)

146
 Annexure 3: Supporting with Procurement of Critical Medical Equipment’s for
Diagnosis and Cancer Treatment

INFORMATION REQUIRED FROM HOSPITAL

A. List of Medical Equipment Received and their operational status (from

ABB)

Name of Availability Qty Manufacturer Functional Status of Equipment Observation

Equipment
(Yes/No) (Pls tick)

Functional Partially Dysfunctional

Functional

Patient
Chairs

Hand held
Colposcopy
machine

Dry X-Ray
developer
for rural
mobile X-
Ray Unit

Ophthalmic
Ultrasound
Machine

Automatic
Component
Extractor

Multi-
parameter
Monitor for
OTs

CO2 Pump

Bone and
Soft Tissue
Cutter

Inverted
Microscope

Hemodialysi

147
s Machine

Bone
Marrow
Transplantat
ion Room
Pendant

Plasma
Sterilizer I
number

Platelet
Agitator

B. Number of patients served by the machines

Name of Type of Major Function Number of Patients Year

the Cancer (Chemo Therapy, Who Availed Service of
Equipment Diagnosis the Device

C. Footfall of patients (before & after receiving critical medical equipment)

IPD
Year OPD Pathology
Cancer Others Total
2017
2018
2019
2020
2021
2022

148
 Schedule for Facility Manager

Consent form
Greetings from Fiinovation. My name is………. On behalf of Fiinovation, we are conducting a
survey with Facility Manager with respect to the support provided with procurement of critical
medical equipment for diagnosis and cancer treatment. I request you to kindly participate in
the survey. Your participation is voluntary, and let me assure you that all your information will
be kept confidential and will not be shared with anyone. Any question may be left unanswered
if you wish. The survey will take around 15-20 minutes.
Do you agree to participate in the interview?
Yes…………….1 (continue survey)
No……………….2 (say thank you and end the interview)

Date of Interview: DD/MM/YYYY

Name of the field researcher……………………… Name of the supervisor…………………….
1 Name
2 Designation
3 Qualification
4 Gender
5 Age (In completed years) ………….in years
6 Total years of experience in this field ………….in years
How long have you been associated with this
7 ………….in years
hospital?
Can you tell me about your role and responsibilities in this hospital? What are
8
the major activities performed by you?

What all services are provided by the hospital? (Probe: specialist available,
9
investigative services, laboratory, ambulance, medical store etc.)

Yes 1
10 Are you aware of equipment and devices provided to No 2
the hospital?
I do not
3
know
11 Yes 1
If yes, do you know if it was provided by ABB Group?
No 2

Who operates the machines? Was any kind of workshop or training provided to
understand the operations and functions? Please explain (Probe: When was the
12
machine provided, when was the training conducted, duration of training, who
conducted it, etc.)

149
 What categories of patients visit the hospital and what is the average distance
that patient come from for treatment? (Probe: Ask about the social and
13
economic category of patients, whether BPL or APL). Which is the treatment
most the patients seek at the hospital?

What is the average cost that a patient has to pay to access hospital services?
14 (Probe: Ask what is the consultation fee, what is the specialist fee, what is the
validity of consultation once taken)

What is the average waiting time of patients to consult a doctor? Has there been
15
any change in waiting time as a result of bringing new devices?

What is the working status of the devices? Probe: (How many devices are
16 working and how many are not working? If not working, for how long are they
not working and who is responsible for its maintenance)

What do you think are the benefits of the medical devices provided for diagnosis
17
and treatment? Please explain?

Any suggestions and recommendations towards the project?

18

150
Schedule for Hospital Staff/Nurse

Consent form
Greetings from Fiinovation. My name is………. On behalf of Fiinovation, we are conducting a
survey with the hospital staff/Nurse with respect to the medical equipment supplied to the
hospital I request you to kindly participate in the survey. Your participation is voluntary, and
let me assure you that all your information will be kept confidential and will not be shared
with anyone. Any question may be left unanswered if you wish. The survey will take around 15-
20 minutes.
Do you agree to participate in the interview?
Yes…………….1 (continue survey)
No……………….2 (say thank you and end the interview)
Date of Interview: DD/MM/YYYY
1 Name
2 Designation General Medical Doctor……………1
Specialist Doctor……………………….2
3 Category of doctor Full time………………………….…...1
Part time…………………………….2
Visiting doctor……………………3
4 In case of specialist doctor, please specify
5 Gender
6 Age (In completed years) ………….in years
7 Total years of experience in this field ………….in years
8 How long have you been working with this ………….in years
hospital?
9 What types of patients typically visit the hospital? (Probe: socio-economic
background, distance from hospital, health illness etc.)
10 How far do patients have to travel to reach this facility? And mostly people come
from which locations? What mode of transportation people typically use to
reach the facility i.e., bus, auto, walk etc.?
11 Which healthcare facility do people in the radius of 3km prefer going to? What
are the reasons?
12 Has the hospital received any medical equipment have been provided to the
hospital Can you tell us how these items are being used? Has there been any
improvement as a result of the supply of medical items?
13 Do you receive feedback any from the patients or their families? If yes, what are
they? In case of any critical feedback/complaint with whom do you share it
with? What actions were taken on providing the feedback to the competent
authority?
14 Do see any change in the patient care as a result of getting medical equipment
(Probe: if there is any reduction in patient’s expenditure, number of visits,
waiting time, treatment efficiency, cost of treatment etc.)
15 How many patients do you see in a day, has there been any change in the
footfall of patient as a result of medical equipment? (Probe: Ask how many
patients on an average the doctor used to see in a day before the hospital
received devices, has there been any significant increase/decrease, has there
been an increase/decrease in types of cases being treated)
16 Do believe the patients have access to better diagnosis, treatment and overall
healthcare due to the availability of critical medical devices? Please explain
15 Any suggestions and/or recommendations towards the project? Please
elaborate

151
Annexure 4: Special education and mentoring to Govt school children across
98 schools in Nelamangala

Questionnaire for Children/Beneficiaries

Consent form
Greetings from Fiinovation. My name is………. On behalf of Fiinovation, a research organization
based in Delhi, we are conducting a survey with, children with disability, who have been
enrolled in special schools in an effort to mainstream them. I request you to kindly participate
in the survey. Your participation is voluntary, and let me assure you that all your information will
be kept confidential and will not be shared with anyone. Any question may be left unanswered
if you wish. The survey will take around 15-20 minutes
Do you agree to participate in the interview?
Yes……………...1 (continue survey)

No……………….2 (say thank you and move to next child)

Date of Interview: DD/MM/YYYY
Name of the field researcher……………………. Name of the supervisor…………………….

S. No Questions Coding Categories Codes Go To

Section 1: Key Information
1.1 State
1.2 District
1.3 Name of the School
Section 2: Respondent’s Profile
2.1 Name of the student
2.2 Gender Male 1
Female 2
Others (Please specify) 3
Prefer not to say 4
2.3 Age (in completed years) ……….in years
2.4 Type of disability (Multiple Choice) Hearing Disability 1
Intellectual Disability 2
Visual Impairment 3
Locomotor Disability 4
Mental Disability 5
Speech Impairment 6
Multiple Disability 7
Others (Please specify) 8
2.5 Caste General (GEN) 1
Scheduled Caste (SC) 2
Scheduled Tribe (ST) 3
Other Backward Class 4
(OBC)
Prefer not to say 5
2.6 Class currently enrolled in? 1st 1
2nd 2
3rd 3
4th 4
5th 5
6th 6
7th 7

152
 Section 3: Availability of School Services
3.1 In which year did you get enrolled in YYYY
this school?
3.2 Have you received any kinds of Yes 1 3.3
benefit from ABB? No 2
I do not know 3
3.3 If yes, what kind of benefit have you Transportation facility 1
received from ABB at your school? Uniform 2
(Multiple Choice) School Stationery 3
Therapy and counseling 4
Health facility 5
Food 6
Others (please specify) 7
3.4 What are your school timings?
3.5 What all subjects are taught in
school?
3.6 Is the school infrastructure disable Yes 1
friendly No 2
3.7 Does the school have special Yes 1
educators? No 2
3.8 How many educators are there in
………in numbers
the school presently?
3.9 Does your school have able-bodied Yes 1 3.1
children? No 2 3.11
3.10 If yes, how many able-bodied ….in number
children are there in your class?
3.11 What is the distance between your 0-5Kms 1
school and your house? 5-10 kms 2
More than 10 Kms 3
3.12 Is transportation facility available Yes 1 3.14
from school? No 2 3.13
3.13 If no, how do you reach school? Privately hired vehicle 1
Public Transport 2
Parents/relatives drop me 3
at school
Others (please specify) 4
3.14 Is medical service available at Yes 1
school? No 2
3.15 Does the teacher provide individual Yes 1
attention? No 2
3.16 Do you receive teaching learning Yes 1
materials from school? No 2
3.17 Does your school provide you with Yes, only books 1
textbooks and stationery? Yes, only stationary 2
Yes, both 3
No 4
3.18 Do you get uniform from school? Yes 1 3.19
No 2 3.20
3.19 If yes, how many sets of uniform do ….in number
you get?
3.20 Have you received any Yes 1
instrument/aid to overcome your No 2
disability?
3.21 Are residential camps organized in Yes 1 3.22
school? No 2 3.24

153
3.22 If yes, in which month was the last
camp organized
3.23 Did you participate? Yes 1
No 2
3.24 Do co-curricular activities take place Yes 1 3.25
in school? (e.g., sports, dance, No 2 3.26
singing etc.)
3.25 If yes, what co-curricular activities Dance 1
take place? Singing 2
Poem Recitation 3
Creative writing 4
Theatre/Plays 5
Sports 6
Others (Please specify) 7
3.26 Is mid-day meal provided in school? Yes 1
No 2
3.27 Are you given any kind of therapy at Yes 1 3.28
school? No 2 3.29
3.28 If yes, which therapies are provided? Speech Therapy 1
Language Therapy 2
Hydrotherapy 3
Physiotherapy 4
Massage Therapy 5
Visual Therapy 6
All of the above 7
Others (please specify) 8
3.29 Do you feel like coming to school Yes 1 3.30
daily? No 2 3.31
3.30 If yes, why
3.31 If no, why
3.32 Which subject(s) do you enjoy the 1.
most? 2.
3.
3.33 Do you face any difficulty in school? Yes 1
No 2
What kind of difficulty do you face? Understanding classroom 1
3.34 teaching
Communicating with 2
classmates
Interacting with teachers 3
Accessing school 4
resources
Others (Please specify) 5
3.35 Is the teaching learning material Yes 1
easy to understand? No 2
3.36 Do you feel safe in the school? Yes 1
No 2
3.37 Does your teachers discriminate Yes 1
between disabled and able-bodied No 2
children?
3.38 How satisfied you are with assistive Highly Satisfied 1
aids given to you? Satisfied 2
Neutral 3
Dissatisfied 4
Highly Dissatisfied 5

154
3.39 Are teachers available all the time? Yes 1
No 2
3.4 Do find any difficulty in accessing Yes 1 3.41
school services No 2 3.42
3.41 If yes, which difficulties do you face? Teachers are rude 1
The infrastructure is 2
dilapidated
Transportation facility is 3
irregular
Quality of food is poor 4
Learning materials are not 5
provided timely
Support staff is not friendly 6
Equipment/aids provided 7
are of poor quality
Others (please specify) 8
3.42 Any suggestions and/or
recommendation with respect to
the project?

155
 Questionnaire for Parents

Consent form
Greetings from Fiinovation. My name is………. On behalf of Fiinovation, which is a Delhi based
research organization we are conducting a survey with, Parents of children with disability, who
have been enrolled in special schools in an effort to mainstream them. I request you to kindly
participate in the survey. Your participation is voluntary, and let me assure you that all your
information will be kept confidential and will not be shared with anyone. Any question may be
left unanswered if you wish. The survey will take around 15-20 minutes
Do you agree to participate in the interview?
Yes……………...1 (continue survey)

No……………….2 (say thank you and move to next parent)

Date (DD/MM/YYYY)
Name of the field researcher…………………… Name of the supervisor…………………….
S. Questions Coding Categories Codes Go To
No
Section 1: Key Information
1.1 State
1.2 District
1.3 Block
1.4 Area Rural 1
Peri-urban 2
Urban 3
1.5 Relationship to the student Mother 1
Father 2
Others (Please specify) 3
1.6 Name of the ward/child
1.7 Name of the school, the child is
enrolled in
1.8 In which year did you enroll your YYYY
child?
1.9 Age of child on the day of ……in numbers
enrollment
1.10 Class the child was enrolled on
admission
Section 2: Issues related to disability
2.1 Type of disability (Multiple Hearing Disability 1
Choice) Intellectual Disability 2
Visual Impairment 3
Locomotor Disability 4
Mental Disability 5
Speech Impairment 6
Multiple Disability 7
Others (Please specify) 8
2.2 Because of your child’s disability Learning Support 1
what kind of support do you Reading, Writing, Literacy 2
think s/he requires? Support
Communication, Speech and 3
Language skills
Social Skills 4
Listening Support 5
Indian Sign Language 6
Support
One-on-one teaching support 7

156
 Magnifiers/Braille 8
Art, drawing, music 9
Fine, gross motor and co- 10
ordination skills
Self-help skills, toileting, 11
washing, dressing
Others (Please specify) 12
Section 3: Socio-Demographic Profile of Respondent
3.1 Name
3.2 Gender Male 1
Female 2
Others (Please specify) 3
Prefer not to say 4
3.3 Age (in complete years) ……in numbers
3.4 Caste General (GEN) 1
Other Backward Classes 2
(OBC)
Scheduled Tribe (ST) 3
Scheduled Caste (SC) 4
Prefer not to say 5
3.5 Religion Hindu 1
Muslim 2
Christian 3
Sikh 4
Others (Please specify) 5
Prefer not to say 6
3.6 Are you a BPL card holder? Yes 1
No 2
3.7 Monthly Household Income Less than Rs. 5,000 1
Rs. 5,001-Rs. 10,000 2
Rs. 10,001-Rs. 15,000 3
More than Rs. 15,000 4
3.8 Employment Status Unemployed 1
Employed 2
3.9 If employed, what is your Daily Wage Labor 1
occupation? Home-maker 2
Government Employee 3
Private Employee 4
Business/Self-employed 5
Farmer/Agricultural Labor 6
Others (Please Specify) 7
3.10 Highest Educational Without basic primary 1
Qualification/Level education
Primary (I-V) 2
Upper Primary School (VI-VIII) 3
Secondary (IX-X) 4
Higher Secondary (XI-XII) 5
Undergraduate (UG) 6
Postgraduate (PG) 7
Vocational Course 8
Diploma/Certificate 9
Others (Please Specify) 10
3.11 Number of members in Up-to 4 members 1
house/family 5-7 members 2
More than 7 members 3

157
 Section 4: Availability of Services in School
4.1 How far is the school from your 0-5 Kms 1
house? 5-10 Kms 2
More than 10 Kms 3
4.2 Reason(s) for choosing this Distance from home 1
school? Child not accepted in 2
mainstream school
No fees/reasonable fees 3
Specialist nature of school 4
Disable friendly infrastructure 5
Disable friendly curriculum 6
Transportation facility 7
available
No special school in the 8
vicinity
Facilities at the school meets 9
the learning needs of child
Reputation of the school 10
A safe environment 11
Others (Please specify) 12
4.3 Where did you find information I found out it myself 1
about the school Family/Friends/Neighbor 2
Word of mouth 3
Newspaper/Television 4
Social Media 5
Others (Please specify) 6
4.4 What all services are provided by Transportation 1
the school Books 2
Teaching Learning Materials 3
Stationery 4
Uniform 5
Others (Please Specify) 6
4.5 How much monthly fee do you None 1
pay? Others (please specify) 2
4.6 Do teachers prepare individual Yes 1
action plan for your child? No 2
I do not know 3
4.7 Are Parent Teachers Meetings Yes 1 4.8
held? No 2 4.10
I do not know 3 4.10
4.8 If yes, have you attended them? Yes 1 4.9
No 2
4.9 If yes, how frequently are these Once in a month 1
meetings held? Quarterly 2
Once in six months 3
Annually 4
Others (Please specify) 5
4.10 Are you informed about the Yes 1
regular progress of your child No 2
4.11 Is mid-day meal provided to Yes 1 4.12
children? No 2 4.13
4.12 If yes, are the meals regular Yes 1
No 2
4.13 Is there a School Management Yes 1 4.14
Committee? No 2 5.1

158
4.14 If yes, are you a part of it? Yes 1
No 2
Section 5: Benefits of Special School
5.1 Do you think there has been any Yes 1 5.2
improvement in your child? No 2 5.3
5.2 If yes, what are the areas where Self-sufficiency 1
you have noticed improvement? Maintaining hygiene 2
Better verbal communication 3
Better handwriting 4
Better academic result 5
Improvement in attention 6
span
All of the above 7
Others (Please specify) 8
5.3 Does your child feel like going to Yes 1 5.5
school daily? No 2 5.4
5.4 If no, what are the reasons?
5.5 Do you feel your child is given Yes 1
enough attention by the staff No 2
and teachers?
5.6 Are capacity building programs Yes 1 5.7
for parents held by the school? No 2
5.7 If yes, have you attended any Yes 1 5.9
such program? No 2 5.8
5.8 If no, why
5.9 If yes, what were the major
topics?
5.11 Was the program helpful? Yes 1
No 2
5.12 Are you involved in the education Yes 1 5.13
of your child? No 2 5.14
5.13 If yes, how? I take regular update from my 1
child
I am regularly updated on my 2
child’s performance by the
school
I help my child with 3
homework
I participate in regular 4
meeting held with teachers
All of the above 5
Others (Please specify) 6
5.14 If no, why? I do not get time 1
I do not get any update from 2
school
I am not interested 3
I am not literate 4
All of the above 5
Others (Please specify) 6

159
5.15 What benefits do you receive Child feels included 1
from the school for your Self-worth has increased 2
children? Education at par with 3
mainstream schools
Increased confidence 4
Increased participation in 5
house and outside
Others (Please specify) 6
Section 6: Satisfaction and Perception towards School Services
6.1 How satisfied are you with the Highly satisfied 1
school and the education that Satisfied 2
school provides? Neither satisfied nor 3
dissatisfied
Dissatisfied 4
6.2 How satisfied you are with your Highly satisfied 1
child’s progress at school? Satisfied 2
Neither satisfied nor 3
dissatisfied
Dissatisfied 4
6.3 Rate your satisfaction on the Highly Satisfie Neither Dissatisfi Highly
following satisfie d satisfied ed dissatisfi
(In reference to the services d nor ed
provided by the school) dissatisfi
ed
A Mid-day meals
B Assistive devices & mobility aids
C Teaching learning materials
D School infrastructure
E School curriculum
F School staff
G Safety of children
H Special educators
6.4 Thinking about your child’s Strongl Agree Neither Disagree Strongly
curriculum at school, would you y Agree or Disagree
strongly agree, agree, Agree Disagree
Disagree, or strongly disagree
that your child’s curriculum
focuses on what
he/she needs to know in each of
the following areas
A Reading
B Mathematics
C Daily-life skills
D Art and craft
E Balance
F Motor functions
G Sports
H Sign language (only if applicable)
I Functional independence

160
6.5 Where would you send your I would not have sent him/her 1
child, if you did not send him/her to any school
to this school? I would have found some 2
school in my area
I would have shifted to some 3
other place to access special
school
Others (Please specify) 4

6.6 Do you think more such schools Yes 1

are needed for students with No 2
disability?
6.7 Does your child feel included in Yes 1
the activities conducted in the No 2
school?
6.8 Does your child face barrier in Yes 1 6.9
accessing education at school? No 2
6.9 If yes, what kind of barriers do
they face?
6.10 Would you continue to enroll Yes 1
your child in this school? No 2
Section 7: RECOMMENDATIONS AND SUGGESTIONS
7.1 Is there anything you would like
the school to provide?
7.2 Are there any suggestion(s) for
the improvement of school?
7.3 Do you feel the school has been Yes 1
able to transform the life of your No 2
child

161
Consent form
Greetings from Fiinovation. My name is………. On behalf of Fiinovation, a research organization
which is based in Delhi. We are conducting a survey with school staff of special school who are
working with children with disability, in an effort to mainstream them. I request you to kindly
participate in the survey. Your participation is voluntary, and let me assure you that all your
information will be kept confidential and will not be shared with anyone. Any question may be
left unanswered if you wish. The survey will take around 15-20 minutes
Do you agree to participate in the interview?
Yes……………...1 (continue survey)

No……………….2 (say thank you and move to next staff)

Date of Interview: DD/MM/YYYY

Name of the field researcher……………………. Name of the supervisor…………………….

1. Name of the respondent

2. Name of the organization
3. Designation
4. Gender
5. Age (In complete years) ………… in years
6. Highest Education Qualification
7. Total years of working experience in this field …………. In years
For how many years have you been working in
8. …………. In years
this school?

9. How many teachers/staff are available in the school for teaching?

How many children are in the school? Which disabilities are common and
what is the socio-economic profile of children (Probe: what do the children
10.
parents work as, what is their monthly income)

Why do you think parents enroll their children at this school? Pleas list down
all the possible reasons you can think of (Probe: distance of school from home,
11.
lower fee, disable friendly environment, mainstream school doesn’t take their
children etc.)
What all activities/subjects does the school offer? What unique services does
the school provide to children with special needs? (Probe: Ask if the school
12.
provides mid-day meals, uniforms, books, healthcare services, transportation
service etc.)
How does the school aim to mainstream students with disability? How many
13. children on an average get enrolled in mainstream school in an academic
year? Do you liaison with Anganwadi centres and schools? Please explain.
Can you tell us about the pedagogy/method of teaching children with
14. disability?

162
 What is your role in the school? What do you teach and how often do you
interact with the parents (Probe: How teacher handles children with and
without disability tighter, how much time she gives to each student, what
15. support does s/he gives to children with special needs, what is the frequency
of meeting with parents, is it monthly, weekly etc., what she communicates
with the parents?

Are there any challenges that you face while working at the school? If yes,
16. what are they and how do you overcome them?

Do you think there is a need for such schools? Please explain. Are you given
any training on inclusive education at work, if yes or no, please explain (Probe:
17. what is the training on, where it happens, how often it happens, who gives the
training and how it benefits?)

Do have some suggestions and recommendations towards the school? Please

18. elaborate.

163
 Schedule for Implementation Partner
Consent form
Greetings from Fiinovation. My name is………. on behalf of Fiinovation which is a research
organization based in Delhi. We are conducting a survey with representatives of
implementation partner of project ‘Special school to mainstream 200 children with disability
initiative’. I request you to kindly participate in the survey. Your participation is voluntary, and
let me assure you that all your information will be kept confidential and will not be shared with
anyone. Any question may be left unanswered if you wish. The survey will take around 15-20
minutes
Do you agree to participate in the interview?
Yes…………….1 (continue survey)
No……………….2 (say thank you and end the interview)

Date of Interview: DD/MM/YYYY

Name of the field researcher……………………. Name of the supervisor…………………….

1 Name
2 Designation
3 Qualification
4 Gender
5 Age (in completed years)
How long have you been associated with
6 ………in years
this organization?
How does ABB contribute to this school? In which areas of the school are the
7
funds provided by ABB being utilized
Please describe the major activities conducted as part of the program.
8
What is your role in this program and its activities? Please describe.
9
Please describe your reporting mechanism? whom do you report to and how
10 often? Who reports to you and how frequently?

Is there a monitoring mechanism/framework? How is the monitoring being done

11 (Probe: ask the process of monitoring, frequency of monitoring, indicators for
monitoring)
Did you face any challenges in the implementation of the program? If yes, how did
12
you overcome those challenges?
Who are the main beneficiaries of this program? How many have been benefitted
13
so far?
What are the main benefits of this program for the beneficiaries (Probe: benefits in
14 terms of rehabilitation of children, mainstreaming their education, providing them
with inclusive education, etc.)
What are the changes bought by the program in the lives of children and their
15
parents?
16 What are the major achievements of this program?
Are there any objectives of the program that were not achieved? If yes, please
17
explain
18 What are the major learnings from this program?
19 Any suggestion or recommendations towards the implementation of the program.

164
Annexure 5: Special SIS School to mainstream around 200 Children with
Disabilities (CwDs)

Questionnaire for Children/Beneficiaries

Consent form
Greetings from Fiinovation. My name is………. On behalf of Fiinovation, a research organization
based in Delhi, we are conducting a survey with, children with disability, who have been
enrolled in special schools in an effort to mainstream them. I request you to kindly participate
in the survey. Your participation is voluntary, and let me assure you that all your information will
be kept confidential and will not be shared with anyone. Any question may be left unanswered
if you wish. The survey will take around 15-20 minutes
Do you agree to participate in the interview?
Yes……………...1 (continue survey)

No……………….2 (say thank you and move to next child)

Date of Interview: DD/MM/YYYY
Name of the field researcher……………………. Name of the supervisor…………………….

S. No Questions Coding Categories Codes Go To

Section 1: Key Information
1.1 State
1.2 District
1.3 Name of the School
Section 2: Respondent’s Profile
2.1 Name of the student
2.2 Gender Male 1
Female 2
Others (Please specify) 3
Prefer not to say 4
2.3 Age (in completed years) ……….in years
2.4 Type of disability (Multiple Choice) Hearing Disability 1
Intellectual Disability 2
Visual Impairment 3
Locomotor Disability 4
Mental Disability 5
Speech Impairment 6
Multiple Disability 7
Others (Please specify) 8
2.5 Caste General (GEN) 1
Scheduled Caste (SC) 2
Scheduled Tribe (ST) 3
Other Backward Class 4
(OBC)
Prefer not to say 5
2.6 Class currently enrolled in? 1st 1
2nd 2
3rd 3
4th 4
5th 5
6th 6
7th 7

165
 Section 3: Availability of School Services
3.1 In which year did you get enrolled in YYYY
this school?
3.2 Have you received any kinds of Yes 1 3.3
benefit from ABB? No 2
I do not know 3
3.3 If yes, what kind of benefit have you Transportation facility 1
received from ABB at your school? Uniform 2
(Multiple Choice) School Stationery 3
Therapy and counseling 4
Health facility 5
Food 6
Others (please specify) 7
3.4 What are your school timings?
3.5 What all subjects are taught in
school?
3.6 Is the school infrastructure disable Yes 1
friendly No 2
3.7 Does the school have special Yes 1
educators? No 2
3.8 How many educators are there in
………in numbers
the school presently?
3.9 Does your school have able-bodied Yes 1 3.1
children? No 2 3.11
3.10 If yes, how many able-bodied ….in number
children are there in your class?
3.11 What is the distance between your 0-5Kms 1
school and your house? 5-10 kms 2
More than 10 Kms 3
3.12 Is transportation facility available Yes 1 3.14
from school? No 2 3.13
3.13 If no, how do you reach school? Privately hired vehicle 1
Public Transport 2
Parents/relatives drop me 3
at school
Others (please specify) 4
3.14 Is medical service available at Yes 1
school? No 2
3.15 Does the teacher provide individual Yes 1
attention? No 2
3.16 Do you receive teaching learning Yes 1
materials from school? No 2
3.17 Does your school provide you with Yes, only books 1
textbooks and stationery? Yes, only stationary 2
Yes, both 3
No 4
3.18 Do you get uniform from school? Yes 1 3.19
No 2 3.20
3.19 If yes, how many sets of uniform do ….in number
you get?
3.20 Have you received any Yes 1
instrument/aid to overcome your No 2
disability?
3.21 Are residential camps organized in Yes 1 3.22
school? No 2 3.24

166
3.22 If yes, in which month was the last
camp organized
3.23 Did you participate? Yes 1
No 2
3.24 Do co-curricular activities take place Yes 1 3.25
in school? (e.g., sports, dance, No 2 3.26
singing etc.)
3.25 If yes, what co-curricular activities Dance 1
take place? Singing 2
Poem Recitation 3
Creative writing 4
Theatre/Plays 5
Sports 6
Others (Please specify) 7
3.26 Is mid-day meal provided in school? Yes 1
No 2
3.27 Are you given any kind of therapy at Yes 1 3.28
school? No 2 3.29
3.28 If yes, which therapies are provided? Speech Therapy 1
Language Therapy 2
Hydrotherapy 3
Physiotherapy 4
Massage Therapy 5
Visual Therapy 6
All of the above 7
Others (please specify) 8
3.29 Do you feel like coming to school Yes 1 3.30
daily? No 2 3.31
3.30 If yes, why
3.31 If no, why
3.32 Which subject(s) do you enjoy the 1.
most? 2.
3.
3.33 Do you face any difficulty in school? Yes 1
No 2
What kind of difficulty do you face? Understanding classroom 1
3.34 teaching
Communicating with 2
classmates
Interacting with teachers 3
Accessing school 4
resources
Others (Please specify) 5
3.35 Is the teaching learning material Yes 1
easy to understand? No 2
3.36 Do you feel safe in the school? Yes 1
No 2
3.37 Does your teachers discriminate Yes 1
between disabled and able-bodied No 2
children?
3.38 How satisfied you are with assistive Highly Satisfied 1
aids given to you? Satisfied 2
Neutral 3
Dissatisfied 4
Highly Dissatisfied 5

167
3.39 Are teachers available all the time? Yes 1
No 2
3.4 Do find any difficulty in accessing Yes 1 3.41
school services No 2 3.42
3.41 If yes, which difficulties do you face? Teachers are rude 1
The infrastructure is 2
dilapidated
Transportation facility is 3
irregular
Quality of food is poor 4
Learning materials are not 5
provided timely
Support staff is not friendly 6
Equipment/aids provided 7
are of poor quality
Others (please specify) 8
3.42 Any suggestions and/or
recommendation with respect to
the project?

168
 Schedule for Implementation Partner
Consent form
Greetings from Fiinovation. My name is………. on behalf of Fiinovation which is a research
organization based in Delhi. We are conducting a survey with representatives of
implementation partner of project ‘Special school to mainstream 200 children with disability
initiative’. I request you to kindly participate in the survey. Your participation is voluntary, and
let me assure you that all your information will be kept confidential and will not be shared with
anyone. Any question may be left unanswered if you wish. The survey will take around 15-20
minutes
Do you agree to participate in the interview?
Yes…………….1 (continue survey)
No……………….2 (say thank you and end the interview)

Date of Interview: DD/MM/YYYY

Name of the field researcher……………………. Name of the supervisor…………………….

1 Name
2 Designation
3 Qualification
4 Gender
5 Age (in completed years)
How long have you been associated with
6 ………in years
this organization?
How does ABB contribute to this school? In which areas of the school are the
7
funds provided by ABB being utilized
8 Please describe the major activities conducted as part of the program.
9 What is your role in this program and its activities? Please describe.
Please describe your reporting mechanism? whom do you report to and how
10
often? Who reports to you and how frequently?
Is there a monitoring mechanism/framework? How is the monitoring being done
11 (Probe: ask the process of monitoring, frequency of monitoring, indicators for
monitoring)
Did you face any challenges in the implementation of the program? If yes, how did
12 you overcome those challenges?

Who are the main beneficiaries of this program? How many have been benefitted
13
so far?
What are the main benefits of this program for the beneficiaries (Probe: benefits in
14 terms of rehabilitation of children, mainstreaming their education, providing them
with inclusive education, etc.
What are the changes bought by the program in the lives of children and their
15
parents?
16 What are the major achievements of this program?
Are there any objectives of the program that were not achieved? If yes, please
17
explain
18 What are the major learnings from this program?
19 Any suggestion or recommendations towards the implementation of the program.

169
 Questionnaire for Parents

Consent form
Greetings from Fiinovation. My name is………. On behalf of Fiinovation, which is a Delhi based
research organization we are conducting a survey with, Parents of children with disability, who
have been enrolled in special schools in an effort to mainstream them. I request you to kindly
participate in the survey. Your participation is voluntary, and let me assure you that all your
information will be kept confidential and will not be shared with anyone. Any question may be
left unanswered if you wish. The survey will take around 15-20 minutes
Do you agree to participate in the interview?
Yes……………...1 (continue survey)

No……………….2 (say thank you and move to next parent)

Date (DD/MM/YYYY)
Name of the field researcher…………………… Name of the supervisor…………………….
S. Questions Coding Categories Codes Go To
No
Section 1: Key Information
1.1 State
1.2 District
1.3 Block
1.4 Area Rural 1
Peri-urban 2
Urban 3
1.5 Relationship to the student Mother 1
Father 2
Others (Please specify) 3
1.6 Name of the ward/child
1.7 Name of the school, the child is
enrolled in
1.8 In which year did you enroll your YYYY
child?
1.9 Age of child on the day of ……in numbers
enrollment
1.10 Class the child was enrolled on
admission
Section 2: Issues related to disability
2.1 Type of disability (Multiple Hearing Disability 1
Choice) Intellectual Disability 2
Visual Impairment 3
Locomotor Disability 4
Mental Disability 5
Speech Impairment 6
Multiple Disability 7
Others (Please specify) 8
2.2 Because of your child’s disability Learning Support 1
what kind of support do you Reading, Writing, Literacy 2
think s/he requires? Support
Communication, Speech and 3
Language skills
Social Skills 4
Listening Support 5
Indian Sign Language 6
Support

170
 One-on-one teaching support 7
Magnifiers/Braille 8
Art, drawing, music 9
Fine, gross motor and co- 10
ordination skills
Self-help skills, toileting, 11
washing, dressing
Others (Please specify) 12
Section 3: Socio-Demographic Profile of Respondent
3.1 Name
3.2 Gender Male 1
Female 2
Others (Please specify) 3
Prefer not to say 4
3.3 Age (in complete years) ……in numbers
3.4 Caste General (GEN) 1
Other Backward Classes 2
(OBC)
Scheduled Tribe (ST) 3
Scheduled Caste (SC) 4
Prefer not to say 5
3.5 Religion Hindu 1
Muslim 2
Christian 3
Sikh 4
Others (Please specify) 5
Prefer not to say 6
3.6 Are you a BPL card holder? Yes 1
No 2
3.7 Monthly Household Income Less than Rs. 5,000 1
Rs. 5,001-Rs. 10,000 2
Rs. 10,001-Rs. 15,000 3
More than Rs. 15,000 4
3.8 Employment Status Unemployed 1
Employed 2
3.9 If employed, what is your Daily Wage Labor 1
occupation? Home-maker 2
Government Employee 3
Private Employee 4
Business/Self-employed 5
Farmer/Agricultural Labor 6
Others (Please Specify) 7
3.10 Highest Educational Without basic primary 1
Qualification/Level education
Primary (I-V) 2
Upper Primary School (VI-VIII) 3
Secondary (IX-X) 4
Higher Secondary (XI-XII) 5
Undergraduate (UG) 6
Postgraduate (PG) 7
Vocational Course 8
Diploma/Certificate 9
Others (Please Specify) 10

171
3.11 Number of members in Up-to 4 members 1
house/family 5-7 members 2
More than 7 members 3
Section 4: Availability of Services in School
4.1 How far is the school from your 0-5 Kms 1
house? 5-10 Kms 2
More than 10 Kms 3
4.2 Reason(s) for choosing this Distance from home 1
school? Child not accepted in 2
mainstream school
No fees/reasonable fees 3
Specialist nature of school 4
Disable friendly infrastructure 5
Disable friendly curriculum 6
Transportation facility 7
available
No special school in the 8
vicinity
Facilities at the school meets 9
the learning needs of child
Reputation of the school 10
A safe environment 11
Others (Please specify) 12
4.3 Where did you find information I found out it myself 1
about the school Family/Friends/Neighbor 2
Word of mouth 3
Newspaper/Television 4
Social Media 5
Others (Please specify) 6
4.4 What all services are provided by Transportation 1
the school Books 2
Teaching Learning Materials 3
Stationery 4
Uniform 5
Others (Please Specify) 6
4.5 How much monthly fee do you None 1
pay? Others (please specify) 2
4.6 Do teachers prepare individual Yes 1
action plan for your child? No 2
I do not know 3
4.7 Are Parent Teachers Meetings Yes 1 4.8
held? No 2 4.10
I do not know 3 4.10
4.8 If yes, have you attended them? Yes 1 4.9
No 2
4.9 If yes, how frequently are these Once in a month 1
meetings held? Quarterly 2
Once in six months 3
Annually 4
Others (Please specify) 5
4.10 Are you informed about the Yes 1
regular progress of your child No 2
4.11 Is mid-day meal provided to Yes 1 4.12
children? No 2 4.13

172
4.12 If yes, are the meals regular Yes 1
No 2
4.13 Is there a School Management Yes 1 4.14
Committee? No 2 5.1
4.14 If yes, are you a part of it? Yes 1
No 2
Section 5: Benefits of Special School
5.1 Do you think there has been any Yes 1 5.2
improvement in your child? No 2 5.3
5.2 If yes, what are the areas where Self-sufficiency 1
you have noticed improvement? Maintaining hygiene 2
Better verbal communication 3
Better handwriting 4
Better academic result 5
Improvement in attention 6
span
All of the above 7
Others (Please specify) 8
5.3 Does your child feel like going to Yes 1 5.5
school daily? No 2 5.4
5.4 If no, what are the reasons?
5.5 Do you feel your child is given Yes 1
enough attention by the staff No 2
and teachers?
5.6 Are capacity building programs Yes 1 5.7
for parents held by the school? No 2
5.7 If yes, have you attended any Yes 1 5.9
such program? No 2 5.8
5.8 If no, why
5.9 If yes, what were the major
topics?
5.11 Was the program helpful? Yes 1
No 2
5.12 Are you involved in the education Yes 1 5.13
of your child? No 2 5.14
5.13 If yes, how? I take regular update from my 1
child
I am regularly updated on my 2
child’s performance by the
school
I help my child with 3
homework
I participate in regular 4
meeting held with teachers
All of the above 5
Others (Please specify) 6
5.14 If no, why? I do not get time 1
I do not get any update from 2
school
I am not interested 3
I am not literate 4
All of the above 5
Others (Please specify) 6

173
5.15 What benefits do you receive Child feels included 1
from the school for your Self-worth has increased 2
children? Education at par with 3
mainstream schools
Increased confidence 4
Increased participation in 5
house and outside
Others (Please specify) 6
Section 6: Satisfaction and Perception towards School Services
6.1 How satisfied are you with the Highly satisfied 1
school and the education that Satisfied 2
school provides? Neither satisfied nor 3
dissatisfied
Dissatisfied 4
6.2 How satisfied you are with your Highly satisfied 1
child’s progress at school? Satisfied 2
Neither satisfied nor 3
dissatisfied
Dissatisfied 4
6.3 Rate your satisfaction on the Highly Satisfie Neither Dissatisfi Highly
following satisfie d satisfied ed dissatisfi
(In reference to the services d nor ed
provided by the school) dissatisfi
ed
A Mid-day meals
B Assistive devices & mobility aids
C Teaching learning materials
D School infrastructure
E School curriculum
F School staff
G Safety of children
H Special educators
6.4 Thinking about your child’s Strongl Agree Neither Disagree Strongly
curriculum at school, would you y Agree or Disagree
strongly agree, agree, Agree Disagree
Disagree, or strongly disagree
that your child’s curriculum
focuses on what
he/she needs to know in each of
the following areas
A Reading
B Mathematics
C Daily-life skills
D Art and craft
E Balance
F Motor functions
G Sports
H Sign language (only if applicable)
I Functional independence

174
6.5 Where would you send your I would not have sent him/her 1
child, if you did not send him/her to any school
to this school? I would have found some 2
school in my area
I would have shifted to some 3
other place to access special
school
Others (Please specify) 4

6.6 Do you think more such schools Yes 1

are needed for students with No 2
disability?
6.7 Does your child feel included in Yes 1
the activities conducted in the No 2
school?
6.8 Does your child face barrier in Yes 1 6.9
accessing education at school? No 2
6.9 If yes, what kind of barriers do
they face?
6.10 Would you continue to enroll Yes 1
your child in this school? No 2
Section 7: RECOMMENDATIONS AND SUGGESTIONS
7.1 Is there anything you would like
the school to provide?
7.2 Are there any suggestion(s) for
the improvement of school?
7.3 Do you feel the school has been Yes 1
able to transform the life of your No 2
child

175
 Schedule for School Staff

Consent form
Greetings from Fiinovation. My name is………. On behalf of Fiinovation, a research organization
which is based in Delhi. We are conducting a survey with school staff of special school who are
working with children with disability, in an effort to mainstream them. I request you to kindly
participate in the survey. Your participation is voluntary, and let me assure you that all your
information will be kept confidential and will not be shared with anyone. Any question may be
left unanswered if you wish. The survey will take around 15-20 minutes
Do you agree to participate in the interview?
Yes……………...1 (continue survey)

No……………….2 (say thank you and move to next staff)

Date of Interview: DD/MM/YYYY

Name of the field researcher……………………. Name of the supervisor…………………….

1. Name of the respondent

2. Name of the organization
3. Designation
4. Gender
5. Age (In complete years) ………… in years
6. Highest Education Qualification
7. Total years of working experience in this field …………. In years
For how many years have you been working in
8. …………. In years
this school?

9. How many teachers/staff are available in the school for teaching?

How many children are in the school? Which disabilities are common and
what is the socio-economic profile of children (Probe: what do the children
10.
parents work as, what is their monthly income)

Why do you think parents enroll their children at this school? Pleas list down
all the possible reasons you can think of (Probe: distance of school from home,
11.
lower fee, disable friendly environment, mainstream school doesn’t take their
children etc.)
What all activities/subjects does the school offer? What unique services does
the school provide to children with special needs? (Probe: Ask if the school
12.
provides mid-day meals, uniforms, books, healthcare services, transportation
service etc.)
How does the school aim to mainstream students with disability? How many
13. children on an average get enrolled in mainstream school in an academic
year? Do you liaison with Anganwadi centres and schools? Please explain.
Can you tell us about the pedagogy/method of teaching children with
14.
disability?

176
 What is your role in the school? What do you teach and how often do you
interact with the parents (Probe: How teacher handles children with and
without disability tighter, how much time she gives to each student, what
15. support does s/he gives to children with special needs, what is the frequency
of meeting with parents, is it monthly, weekly etc., what she communicates
with the parents?

Are there any challenges that you face while working at the school? If yes,
16. what are they and how do you overcome them?

Do you think there is a need for such schools? Please explain. Are you given
any training on inclusive education at work, if yes or no, please explain (Probe:
17. what is the training on, where it happens, how often it happens, who gives the
training and how it benefits?)

Do have some suggestions and recommendations towards the school? Please

18. elaborate.

177
Annexure 6: Women Engineering Scholarship Program for Meritorious and
Deserving 50 Selected Women at Bangalore (4-year program: 2021-2025)

Schedule for Implementing Partner(s)

Consent form
Greetings from Fiinovation. My name is………. on behalf of Fiinovation which is a research
organization based in Delhi. We are conducting a survey with representatives of
implementation partner of project ‘Women Engineering Scholarship Program for Meritorious
and Deserving 50 Selected Women at Bangalore Location For 4 Year Program (2021-2025)’. I
request you to kindly participate in the survey. Your participation is voluntary, and let me assure
you that all your information will be kept confidential and will not be shared with anyone. Any
question may be left unanswered if you wish. The survey will take around 15-20 minutes.
Do you agree to participate in the interview?
Yes……………...1 (continue survey)
No……………….2 (say thank you and move to the next person)
Date of Interview: DD/MM/YYYY
Name of the field researcher……………………… Name of the supervisor…………………….

1 Name
2 Designation
3 Qualification
4 Gender
5 Age (in completed years)
6 How long have you been associated
………in years
with this organization?
7 How does ABB contribute in this program? (Probe: Does ABB provide financial
assistance; does ABB select meritorious students, provide skills trainings,
employee volunteering by taking sessions with students.)
8 Please describe the major activities conducted as part of the program.
9 What is your role in this program and its activities? Please describe.
10 Please describe your reporting mechanism? whom do you report to and how
often? Who reports to you and how frequently?
11 Is there a monitoring mechanism/framework? How is the monitoring being done
(Probe: ask the process of monitoring, frequency of monitoring, indicators for
monitoring).
12 Did you face any challenge(s) in the implementation of the program? If yes, how
did you overcome those challenge(s)?
13 Who are the main beneficiaries of this program? How many have been benefitted
so far?
14 What are the main benefits of this program for the beneficiaries (Probe: benefits
in terms of securing job, completing education, skills building.)
15 What are the changes bought by the program in the lives of students coming
from economically marginalized backgrounds and their families?
16 What are the major achievements of this program?
17 Are there any objectives of the program that were not achieved? If yes, please
explain
18 What are the major learnings from this program?
19 Any suggestion or recommendations towards the implementation of the
program.

178
 FGD Guidelines

State:

District:

Block:

Village/City:

Profile of Participants
S. No Name of Field of Study Age (In No. of years of
Participants completed education
years) (In case graduation
completed then
write 15)
1

10

11

12

179
Points for discussions
• Socio/cultural/economic condition of students awarded scholarship
• What is the eligibility/process of getting scholarship? And how did you get
to know about it (please tell in detail)
• How is the scholarship helping in education and financially (Probe: what if
scholarship was not given, how it would affect their studies., would they
have continued studies yes/no. if yes how would they have managed fees
from)
• What benefits are you getting from Leelapoonawala Foundation, apart
from scholarship? (Ask about mentorship training in detail)
• Please discuss the mentorship training and skills training provided in detail
• What is the perception of students on the relevance of scholarship
• Do they feel motivated to attend class and continue studies? Please
elaborate
• Please discuss if they receive scholarship on time, how often they receive
and in how many tranches?
• What is the impact of scholarship on their current study situation, future
education plan and mission and vision in life
• Do they know about ABB’s “Women engineering scholarship program for
meritorious and deserving 50 selected women at Bangalore location for a
4-year program (2021-2025), Karnataka” if yes, ask them to elaborate
• Discuss whether parents/families are motivating them and sending them
to college and continue their education
• Tell students to discuss the success of the program, what they feel is best
about the program and what they like the most and what they think
should be included

180
 Annexure 7: Supporting Differentially abled Women

Questionnaire for family members of women beneficiaries

Consent form
Greetings from Fiinovation. My name is………. On behalf of Fiinovation, we are conducting a with
family members of women who are getting support from Gharkul Parivar Sanstha. I request you to
kindly participate in the survey. Your participation is voluntary, and let me assure you that all your
information will be kept confidential and will not be shared with anyone. Any question may be left
unanswered if you wish. The survey will take around 15-20 minutes.
Do you agree to participate in the interview?
Yes……………...1 (continue survey)

No……………….2 (say thank you and move to next beneficiary’s family member)

Date of Interview: DD/MM/YYYY

Name of the field researcher……………………… Name of the supervisor…………………….

S. No Questions Coding Categories Codes Go To

Section 1: Key Information
Yes 1 Go to 1.2
Is your family member a beneficiary
1.1 End
of this program? No 2
Interview
1.2 Name of the family member
Age of the family member (in
1.3 …. In Numbers
completed years)
1.4 Relation with the family member
Physical disability
(locomotor/visual/hearing/ 1
speech impairment)
Intellectual disability
Type of disability of the family
1.5 (Autism/specific learning 2
member
disability)
Mental Behaviour (Mental
3
Illness)
Others (please specify) 4
Section 2: Respondent’s Profile
2.1 Name of the respondent
2.2 Gender Male 1
Female 2
Others 3
Prefer not to say 4
2.3 State
2.4 District
2.5 Age (In completed years) ……. In numbers
Caste General (GEN) 1
2.6 Other Backward Class 2
(OBC)
Scheduled Caste (SC) 3
Scheduled Tribe (ST) 4
Prefer not to say 5

181
 Religion Hindu 1
2.7 Muslim 2
Christian 3
Others (Please Specify) 4
Prefer not to say 5
Occupation Status Unemployed 1 Skip to 2.9
2.8 Employed 2 2.8
If employed, what is your source of Government Job 1
2.9 income? Family Business 2
Private Job 3
Agricultural 4
Laborer/Farmer
Daily Wage Laborer 5
Other (Please Specify) 6
2.10 Household Monthly Income (in Rs.) ………………………… in Rs.
Educational Qualification Without basic primary 1
2.11 education
Primary (I-V) 2
Secondary (VI-VIII) 3
Higher Secondary (IX-XII) 4
Graduate 5
Post-Graduate 6
Diploma/Certificate 7
Others (Please Specify) 8
Family Type Joint 1
2.12 Nuclear 2
2.13 Economic Status Above Poverty Line (APL) 1
Below Poverty Line (BPL) 2
Section 3: Access to Services
3.1 For how long has your family member Less than 5 Years 1
been a part of this residential facility? 6-10 years 2
More than 10 years 3
I don’t know 4
Others (Please specify) 5
3.2 Are you aware if ABB is supporting Yes 1
this program? No 2
3.3 What are the reasons for placing your Not enough economic 1
family member in this facility? resources
(Multiple choice) Not enough space in 2
house
Lack of caretakers in family 3
Others (Please Specify) 4
3.4 How much fee did you pay for ……. In Rs.
enrolling your family member?
3.5 What all services are offered by the Residential facility 1
institution? (Multiple Choice) Healthcare 2
Education 3
Vocational Training 4
Life Skills Training 5
Self-help skills 6
Others (Please Specify) 7
3.6 Is the institute disable friendly? Yes 1
No 2
3.7 Are adequate sanitation facilities Yes 1
available for women? No 2

182
3.8 Are the rooms spacious? Yes 1
No 2
3.9 Has the program been able to Yes 1 3.10
mainstream the residents in the No 2 3.11
society?
3.10 If yes, explain how?
3.11 If no, explain how?
3.12 How often do you get to meet your Very Frequently 1
family member(s)? Frequently 2
Occasionally 3
Rarely 4
Very Rarely 5
Never 6
3.13 Do you think the institute is able to Yes 1 3.14
provide better care? No 2
3.14 If yes, how? Constant supervision 1
(Multiple choice) Quality food 2
Emergency medical 3
service
Quality engagement 4
Safety and security 5
Work opportunities 6
Radio and Television for 7
entertainment
Others (Please Specify) 8
3.15 Why did you choose this facility? Near to home 1
(Multiple Choice) More safe and secure 2
Friendly environment 3
Courteous Staff 4
Suggested by 5
family/friends
Provides Livelihood 6
opportunity
Knows someone who 7
works at the organization
Peer group support 8
Others (Please Specify) 9
3.16 How often do the staff from the Very Frequently 1
institute get in touch with you? Frequently 2
Occasionally 3
Rarely 4
Very Rarely 5
Never 6
3.17 Did your family member have any Yes 1 3.18
behavior problems before admitting No 2 3.19
them in the facility?
3.18 If yes, has the problem reduced after Yes 1
getting enrolled in the institution? No 2
3.19 Are counseling services provided in Yes 1
the facility? No 2
3.20 What all activities are conducted at Music and Dance Therapy 1
Gharkul? (Multiple Choice) Yoga and meditation 2
therapy
Monthly picnics 3
Birthday Celebration 4

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 Festival Celebration 5
Exhibition and Sale of 6
Gharkul products
Sports Event 7
Dance Event 8
Singing Activities 9
Art and Craft 10
Others (Please specify)
3.21 Do you think enough attention is Yes 1
given to the beneficiary No 2
Section 4: Services and Satisfaction Level Towards Services
Satisfaction with regular activities
4.1 Rate your satisfaction on Highly Satisfied Neither Dissatisfied Highly
the following satisfied satisfied dissatisfied
(In reference to the nor
services offered at Gharkul dissatisfied
Parivar Sansthan)
A Quality of food
B Healthcare and/or
emergency care
C Life skills training
D Safety of women
E Enhancement in
personality
F Personal hygiene
maintenance
4.2 Do you think your family member is Yes 1 4.3
happy staying at the residential facility No 2
4.3 If yes, can you explain how?
Section 5: Recommendations and Challenges
5.1 Do you face any challenge from the Yes 1 5.2
institution? No 2
5.2 If yes, what kind of challenges do you face? Administrative 1
(Multiple Choice) Behavioral 2
complaints
Monetary 3
Others (Please 4
Specify)
5.3 Do you think there has been any benefit Yes 1 5.4
from this program? No 2 5.5
5.4 If yes, can you explain?
5.5 If no, can you explain?
5.6 Is there anything that institution should do Yes 1 5.7
differently for the women residents? No 2 5.8
5.7 If yes, can you elaborate?
5.8 Do you think there is a need of Yes 1 5.9
improvement in residential facility? No 2
5.9 If yes, what are those improvements?
Please explain
5.10 Any recommendations you have with
respect to this program?

184
Schedule for Facility Staff

Consent form
Greetings from Fiinovation. My name is………. On behalf of Fiinovation, we are conducting a
survey with residents staying in facility as well as with the facility staff working with Gharkul
Parivar Sansthan. I request you to kindly participate in the survey. Your participation is
voluntary, and let me assure you that all your information will be kept confidential and will
not be shared with anyone. Any question may be left unanswered if you wish. The survey will
take around 15-20 minutes
Do you agree to participate in the interview?
Yes……………...1 (continue survey)
No……………….2 (say thank you and move to the next person)

Date of Interview: DD/MM/YYYY

Name of the field Name of the supervisor…………………….

researcher………………………
1 Name of Respondent

2 Designation
3 Gender
4 Age (in completed years)
……………….. in years

5 Education Qualification
6 Total years of experience in this field? ……………………….. in years
7 How long you have been working with this
……………………… in years
institution?
8 When was the institution established?
9 How many women/girls can the building
………… in number
accommodate?
10 How many women/girls are presently staying in
the residential facility? ………… in number

11 According to you what could be reasons behind choosing this residential

facility? (Probe: Educational facility, Doctor availability, staff behavior, lesser
cost, free services, clean environment, dignity and respect, quality of services,
safety, quality care, vocational training etc.)
12 Please describe the services offered to women/girls staying in the facility
(Probe: therapy, individual counseling health facility, nutritious food, types of
vocational training, entertainment services)
14 Can you tell us about the socio-economic profile of women/girl who stay at the
facility (Probe: age group, economic status of families, their occupation, social
marginalization etc.)
15 Please tell us about the registration/admission fee charged by the institute? Is
it same for all the patients or different according to the socio-economic
category of women/girls? Please elaborate

185
16 What are your working hours? How many staff are there in the residence and
what is your primary role at the institutional facility and how do you engage
with the residents?
17 Please tell us what activities are undertaken for the rehabilitation of
women/girls and if it has been helpful to them? Please elaborate how? (Probe:
ask about daily schedule, list of activities conducted regularly and special days
celebrated)
18 According to you what could be the reasons behind choosing this organization
for rehabilitation of women/girls with mental disability?
19 Are you given any on the job training? When was the last training conducted?
How often are these training given and on what topics are covered in the
training?
20 What are the major challenges you face as a staff and what recommendations
do you have to improve the facility and its services?

186
Schedule for Program Implementation Partner

Consent form
Greetings from Fiinovation. My name is………. On behalf of Fiinovation, we are
conducting a survey with Implementing partner of the project with Gharkul
Parivar Sansthan. I request you to kindly participate in the survey. Your
participation is voluntary, and let me assure you that all your information will be
kept confidential and will not be shared with anyone. Any question may be left
unanswered if you wish. The survey will take around 15-20 minutes
Do you agree to participate in the interview?
Yes……………...1 (continue survey)
No……………….2 (say thank you and end the interview)

Date of Interview: DD/MM/YYYY

Name of the field
Name of the supervisor…………………….
researcher………………………

1 Name of the respondent

2 Name of the organization
3 Designation
4 Gender
5 Age (In complete years) ………… in years
6 Highest Education Qualification
7 Total years of working experience in this …………. In years
field
8 How long have you been working with …………. In years
this institution
9 Please describe the project goal and objectives along with major activities
and deliverables
10 What is your role in the project and its activities?
11 Please describe about reporting mechanism? Whom do you report to and
how often? Who reports to you and how frequently?
12 Please discuss in detail the monitoring plan for the project (Probe what are
the monitoring indicators, which activities do you monitor, what is the
frequency of monitoring, are updates taken on call, or through WhatsApp,
records observed) and how it helped in monitoring the project effectively
13 Have you faced any challenges in planning and implementation of the
project? (Probe: challenges such as coordinating with NGO partner,
monitoring the daily activities, taking feedback from beneficiaries etc.) How
did you overcome those challenges?
14 What are the main benefits that beneficiaries are receiving from this project
(Probe: benefits in terms of care, health status, sanitation facilities, psycho-
social counseling, security and safe environment, self-worth and dignity)
15 What are the major achievements of the project?
16 What are the major learnings from this project?
17 Were there any objectives of the project that were not achieved? Please
explain, what were the reasons for not achieving
18 Do you have any suggestions or recommendation for the improvement of
the project?

187
 Annexure 8: Improving Road Safety, Security Cleanliness, Hygiene aspects
selected road stretch in Peenya Industrial Area

Questionnaire for Random Public Commuter(s)

Consent form
Greetings from Fiinovation. My name is………. on behalf of Fiinovation which is a research
organization based in Delhi. We are conducting a survey with random public commuters in the
Peenya Industrial Area and who use the road for reaching their workplace or home under the
project ‘Improving Road Safety, Security Cleanliness, Hygiene Aspects- Peenya Industrial Area’ I
request you to kindly participate in the survey. Your participation is voluntary, and let me assure
you that all your information will be kept confidential and will not be shared with anyone. Any
question may be left unanswered if you wish. The survey will take around 15-20 minutes
Do you agree to participate in the interview?
Yes……………...1 (continue survey)
No……………….2 (say thank you and move to the next person)
Date of Interview: DD/MM/YYYY
Name of the field researcher……………………… Name of the supervisor…………………….
Section 1: Key Information
S. Questions Coding Categories Codes Go To
No
1.1 State
1.2 District
1.3 Block
Rural 1
1.4 Location Urban 2
Peri-Urban 3
Section 2: Socio-Demographic Profile of Respondent
2.1 Name of the respondent
2.2 Age (in completed years) ……………...in years
2.3 Male 1
Female 2
Gender
Others 3
Prefer not to say 4
General (GEN) 1
Other Backward Classes 2
(OBC)
2.4 Caste 3
Scheduled Caste (SC)
Scheduled Tribe (ST) 4
Prefer not to say 5
Hindu 1
Muslim 2
Christian 3
2.5 Religion
Sikh 4
Others (Please specify) 5
Prefer not to say 6
Without basic primary 1
education
Primary education (I-V) 2
2.6 Highest educational qualification
Upper Primary education 3
(VI-VIII)
Secondary education (IX-X) 4

188
 Higher Secondary education 5
(XI-XII)
Undergraduate (UG) 6
Postgraduate (PG) 7
Certificate/Diploma Course 8
Vocational Training 9
Others (Please specify) 10
2.7 Employed 1 Go to 2.8
What is your employment
2 Skip to
status? Unemployed
2.9
Self-employed/business 1
Daily wage worker 2
Agricultural worker/Framer 3
If employed, what do you work
2.8 Home-maker 4
as?
Government job 5
Private job 6
Others (Please specify) 7
2.9 Do you consider yourself a Yes 1
Person with Disability (PWD)? No 2
Section 3: Road Usage, Quality & Safety
3.1 Always 1
Usually, 2
How often do you use this road? About half the time 3
Seldom 4
Never 5
3.2 Personal vehicle 1
Public vehicle 2
How do you commute on this
Walking 3
road most of the time?
Bicycle 4
Others (Please specify) 5
3.3 How easy it is for you to travel on Easy Moderate Difficulty Do not
this road using the following know
mode of transportation?
A Personal vehicle
B Public transport
C Bicycle
D Walking
3.4 Are you aware of the road being Yes 1
repaired and renovated? No 2
3.5 Bruhat Bengaluru 1
Who do you think renovated the Mahanagar Palike (BBMP)
road? ABB Ltd 2
Others (Please specify) 3

189
 Section 4: Satisfaction Level Among Commuters
4.1 Highly Satisfie Neither Dissatisfi Very
Satisfie d satisfied ed dissatisfied
How satisfied are you with
d nor
the following
dissatisfi
ed
A Condition of road
B Plantation/ Landscaping
C Ramps developed for PwD
D Cleanliness of road
E Street lighting
F Traffic management
G Safety
H Sidewalks developed on the
road
I The visual appeal of the
roadside
J Eliminating weeds from the
roadside
K
Safety of walking
L Safety of cycling
M Safety for women walking
to work/home
N Safety for children walking
to school/home
4.2 Please indicate your Strongl Agree Neither Disagree Strongly
agreement towards the y agree agree nor disagree
following statements disagree
A I can let a 10-year-old girl
walk alone at night on this
road
B There are many accidents
that keep happening on
this road
C The road is safe for a
woman to walk at any time
of the day
D The roads flood during
heavy rains
E The drainage system of the
road is very well maintained
F The pathways are wide
enough for a person to walk
comfortably
G The roadside or pathway is
disable friendly
4.3 Have you noticed any changes with More No Fewer Don’t know
respect to the following: change
A Potholes
B Damaged roads
C Water logging/stagnation
D Street lights

190
E Number of road accidents
F Wall paintings
G Signages
H CCTV
I Road encroachment
J Traffic
K Speed brakers

191
Questionnaire Survey for Workers/Household Survey
Consent form
Greetings from Fiinovation. My name is………. on behalf of Fiinovation which is a research
organization based in Delhi. We are conducting a survey with workers who are working in the
Peenya Industrial Area and who use the road for reaching their workplace or home project
‘Improving Road Safety, Security Cleanliness, Hygiene Aspects- Peenya Industrial Area’ I request
you to kindly participate in the survey. Your participation is voluntary, and let me assure you
that all your information will be kept confidential and will not be shared with anyone. Any
question may be left unanswered if you wish. The survey will take around 15-20 minutes.
Do you agree to participate in the interview?
Yes……………...1 (continue survey)
No……………….2 (say thank you and move to the next person)

Date of Interview: DD/MM/YYYY

Name of the field researcher……………………… Name of the supervisor…………………….

Section 1: Key Information

S. Questions Coding Categories Cod Go To
No es
1.1 State
1.2 District
1.3 Block
1.4 Rural 1
Location Urban 2
Peri-Urban 3
1.5 Yes 1
Is your house near the road?
No 2
1.6 Yes 1
Do you work in Peenya industrial
2 End
area? No
interview
Section 2: Socio-Demographic Profile
2.1 Name of the respondent
2.2 Age (in completed years) …………………in years
Male 1
Female 2
2.3 Gender
Others 3
Prefer not to say 4
2.4 General (GEN) 1
Other Backward Classes (OBC) 2
Caste Scheduled Caste (SC) 3
Scheduled Tribe (ST) 4
Prefer not to say 6
Hindu 1
Muslim 2
Christian 3
2.5 Religion
Sikh 4
Others 5
Prefer not to say 6

192
 Without basic primary 1
education
Primary education (I-V) 2
Upper Primary (VI-VIII) 3
Secondary education (IX-X) 4
Senior secondary education (Xi- 5
2.6 Educational Qualification XII)
Undergraduate (UG) 6
Postgraduate (PG) 7
Diploma/Certificate Course 8
Vocational Training 9
Others (Please specify) 10
2.7 1-4 1
Number of members in family 5-7 2
More than 7 3
2.8 Employed 1 2.9
Employment Status?
Unemployed 2 2.10
2.9 Self-employed/Business 1
Agricultural labor/Farmer 2
Daily wage worker 3
If employed, occupation?
Government job 4
Private job 5
Others (please specify) 6
2.10 Joint 1
Type of family Nuclear 2
Others (Please specify) 4
Section 3: Household Demographic Information
S. Name/Relations Age (In Gende Education Marital Monthly Income
No hip complete r Status (In rupees)
years)
3.A
3.B
3.C
3.D
Section 4: Safety, Quality and Condition of Road
4.1 Very frequently 1
Frequently 2
Occasionally 3
How often do you use this road?
Rarely 4
Very rarely 5
Never 6
4.2 By vehicle 1
How do you travel on the road?
By walking 2
4.3 Are you aware if this road being Yes 1
renovated? No 2
4.4 Do you know if ABB renovated Yes 1
it? No 2

193
4.5 Excellent 1
What was the condition of road Good 2
before it was renovated Average 3
Poor 4
4.6 Kutcha 1
What type of road was it before Pukka, without concrete 2
renovation? Pukka with concrete 3
I do not know 4
4.7 Yes 1
Did the road have street light
No 2
before?
I do not know 3
4.8 Yes 1 4.9
Did the road have a footpath
No 2 4.10
earlier?
I do not know 3 4.10
4.9 If yes, was the footpath disable Yes 1
friendly? No 2
4.10 Yes 1 4.11
Are there dustbins on the road?
No 2 4.12
4.11 If yes, how many dustbins have
…………...in number
been installed?
4.12 Did the road have potholes Yes 1
earlier? No 2
4.13 Increased 1
What is the condition of
Decreased 2
potholes currently?
No change 3
4.14 Has there been any change in Yes 1 4.15
the cleanliness of the road? No 2 4.16
4.15 If yes, do you feel the cleanliness Yes 1
of the road has increased? No 2
4.16 Do you feel the road is safe for Yes 1 4.17
women and children? No 2 4.18
4.17 Road has enough street lights 1
Road has CCTVs installed for
2
safety
If yes, how? (Multiple Choice)
There are many people walking
3
the street
Others (Please specify) 4
4.18 If no, why?
4.19 Excellent 1
Above average 2
How is the quality of road after
Average 3
repair and renovation?
Below average 4
Poor 5
Section 5: BENEFITS OF RENOVATED ROAD
5.1 More cleanliness 1
Road safety 2
What are the benefits of the
Easy mobility 3
renovated road? (Multiple
Reduced accidents 4
choice)
Reduced congestion 5
Greener landscape 6

194
 Reduced potholes 7
Safety signages 8
Reduced traffic 9
Proper water drainage facility 10
Zebra Crossing 11
All of the above 12
Others (please specify) 13
5.2 Daily wage workers 1
Commuters 2
Hawkers 3
Who are the beneficiaries of the
Women workers 4
renovation? (Multiple choice)
Elderly 5
Children 6
Others (Please specify) 7
5.3 Has the green cover of the road Yes 1
increased? No 2
5.4 Redlights 1
Dustbins 2
Speed brakers 3
Pathway for walkers and cyclist 4
Streetlights 5
Steel railings 6
What all items have been Ramps 7
installed on the roadway? Plants 8
(Multiple Choice) Bio-toilets 9
Signboards 10
CCTVs 11
Mirrors at turns 12
Drainage facility 13
Night reflectors 14
Others (Please specify) 15
Section 6: SATISFACTION
6.1 Not at all satisfied 1
Slightly satisfied 2
How satisfied are you with the
Moderately satisfied 3
renovation of the road?
Very satisfied 4
Extremely satisfied 5

195
6.2 Read the statements Neither
Strongly Strongly
and tick which is most Disagree agree or Agree
disagree agree
appropriate disagree
A
I am able to reach my
workplace on time

B
The vehicles still get
stuck in the traffic

C I feel very safe while

travelling alone at night
on this road
D The road has wide
pathway for
pedestrians
E
The road gets flooded
during heavy rainfall

F
The road is never clean,
it is always littered

G There is an increase in
footfall at shops located
on the roadside
H The number of road
accidents have
increased in the last 10
months
I The wall paintings and
signages help in
creating awareness

196
 Schedule for Implementation Partner
Consent form
Greetings from Fiinovation. My name is………. on behalf of Fiinovation which is a research
organization based in Delhi. We are conducting a survey with representatives of
implementation partner of project ‘Improving Road Safety, Security Cleanliness, Hygiene
Aspects- Peenya Industrial Area’ I request you to kindly participate in the survey. Your
participation is voluntary, and let me assure you that all your information will be kept
confidential and will not be shared with anyone. Any question may be left unanswered if you
wish. The survey will take around 15-20 minutes
Do you agree to participate in the interview?
Yes……………...1 (continue survey)
No……………….2 (say thank you and end the interview)

Date of Interview: DD/MM/YYYY

Name of the field researcher……………………… Name of the supervisor…………………….

1 Name
2 Designation
3 Qualification
4 Gender
5 Age (in completed years)
6 How long have you been associated with
………in years
this organization?
7 How does ABB contribute in this program? (Probe: Does ABB provide financial
assistance; helped with operational cost, was any capital investment made by
ABB.)
8 Please describe the major activities conducted as part of the program.
9 What is your role in this program and its activities? Please describe.
10 Please describe your reporting mechanism? whom do you report to and how
often? Who reports to you and how frequently?
11 Is there a monitoring mechanism/framework? How is the monitoring being
done (Probe: ask the process of monitoring, frequency of monitoring, indicators
for monitoring)
12 Did you face any challenge(s) in the implementation of the program? If yes,
how did you overcome those challenge(s)?
13 Who are the main beneficiaries of this program? How many have been
benefitted so far?
14 What are the main benefits of this program for the beneficiaries (Probe:
benefits in terms of ensuring safety and security, beautification of landscape,
hygiene maintenance etc.)
15 What are the changes bought by the program in the lives of people residing or
working in the area?
16 What are the major achievements of this program?
17 Are there any objectives of the program that were not achieved? If yes, please
explain
18 What are the major learnings from this program?
19 Any suggestion or recommendations towards the implementation of the
program.

197
 Report Writing & Data Analysis
Anoushka and Vriti

Design and Layout

Rohit

Submitted By

Innovative Financial Advisors Pvt. Ltd.

24/30, Ground Floor, Okhla Industrial Estate,
Phase III New Delhi – 110020