IP Phone 4101

User Guide

Software Version 07.04.16, Document #14-280208 Rev. J

January 2014
 Contents
Introduction ............................................................................ 3 Setting Up the Voice Mail Key ............................................... 20
Using This Manual ................................................................... 3 Setting Up the Call Directory ................................................. 21
Controls and Indicators ........................................................... 4 Personal Ringing Options ...................................................... 22
Display ...................................................................................... 5 Handset/Headset Configuration ............................................. 23
Configuring Auto Answer ...................................................... 24
Operation ............................................................................... 6
Setting a Call Log PIN ............................................................. 25
Placing Calls ............................................................................. 6
Answering Calls ....................................................................... 7 User Options Menu Tree ...................................................... 26
Holding Calls ............................................................................ 7 Warranty ............................................................................... 27
Transferring Calls..................................................................... 7
Regulatory Statements ......................................................... 28
Conferencing Calls ................................................................... 8
Call Forwarding ........................................................................ 8
Do Not Disturb ......................................................................... 9
Presence Status........................................................................ 9
Using Network Features ........................................................ 10
Using the Call Log.................................................................. 11
Using the Call Directory......................................................... 13
Using the Speakerphone ....................................................... 14
Using Call Monitoring............................................................ 14
Muting the Handset or Headset Microphone ....................... 14
Using a Headset ..................................................................... 15
Adjusting the Receive Volume .............................................. 15
Adjusting the Ringer Volume ................................................ 15
Using Voice Mail .................................................................... 15
Customizing Your Phone ..................................................... 16
User Options Menu ................................................................ 16
Entering Alphanumeric Characters ....................................... 17
Setting the Time and Date ..................................................... 18
Setting Up Speed Dial Keys .................................................. 18

Teo IP Phone 4101 User Guide 2

 Introductio n

The Teo IP Phone 4101 is a single-line voice terminal that Using This Manual
provides sophisticated services over managed IP networks
running Session Initiation Protocol (SIP). The telephone A brief description of all controls and indicators is presented on
includes a built-in 10/100BaseT Ethernet switch to allow daisy- the following three pages.
chain connection of a PC workstation without additional
equipment. Instructions for using your telephone are in the Operation
chapter (page 6).

Features of the 4101 include: Many telephone features can be customized – see the
Customizing Your Phone chapter (page 16).
• 100-entry Call Log for • Flexible Ringing Options
Unanswered, Answered,
• Desktop or Wall Mounting
and Outgoing Calls
• Integrated Speakerphone
• Call Timer
• Call Monitoring
• Last Number Redial
• Handset or Headset
• Speed Dial
Operation
• Pre-Dialing
• Headset Activation Key
• 12-entry Call Directory
• Dedicated Headset Jack
• Voice Mail Access Key
• Integrated 10/100BaseT
• Message Waiting Ethernet Switch
Indication
• 802.3af Power over
• Backlit LCD Display Ethernet or Local Power

Various features may not be available

with some SIP services.

Teo IP Phone 4101 User Guide 3

Controls and Indicators 5) LOG Key – displays Call Log options (page 11).
6) TRANS Key – transfers a call (page 7).
7) DIR Key – displays the Call Directory (page 13).
8) CONF Key – adds other parties to a conference call (page 8).
9) REDIAL Key – redials the last outgoing number (page 6).
10) DROP Key – removes the last party added to a conference
call, and disconnects you from a call and returns new dial
tone when not in conference mode (page 8).
11) SEND Key – initiates dialing after entering digits (page 6).
12) HOLD Key – places a call on hold (page 7), and enters a
pause in a Speed Dial or Voice Mail dialing string.
13) Dial Pad – dials telephone numbers, and sends DTMF tones
to external equipment such as voice mail systems. The dial
pad is also used for text and number entry during setup.
14) Multifunction Keys – programmable for use as Speed Dial
keys or feature activators (page 7).
15) FWD Key – forwards incoming calls to another phone (page
8), or may be used to set Presence (page 9).
16) DND Key – Do Not Disturb; makes the phone appear busy to
incoming callers (page 9).
17) VOICE MAIL Key – accesses voice mail services (page 15).
18) HEADSET Key – activates the headset (page 15).
1) Display – shows the line ID, call state, caller ID, dialed digits, 19) MUTE Key – mutes the microphone when using the
network call control messages, elapsed time during calls, speakerphone or handset/headset (page 14).
the date and time of day, and setup options. 20) SPEAKER Key – activates the speakerphone or Call
2) MENU Key – enters and exits Setup Mode (page 16). Monitoring (if enabled by your installer) (page 14).
3) ENTER Key – selects menu options, saves option changes, 21) VOLUME Key – adjusts the receiver/speaker volume when on
and can be used to initiate dialing. a call; adjusts the ringer volume when on-hook (page 15).
4) Navigation (Arrow) Keys –  and  keys navigate within 22) Message Waiting Indicator – a bright red indicator is lit
menus. In editing modes, thekey moves the cursor one when messages are waiting.
position to the right and thekey moves the cursor one 23) Microphone – used for hands-free (speakerphone) calling;
position to the left and deletes characters. located under the right front of the telephone.

Teo IP Phone 4101 User Guide 4

24) Handset Jack – a jack on the left side of the telephone Display during Call Activity
connects to the included handset.
O u t go i n g C a l l
25) Headset Jack – a jack on the right side of the telephone
connects to an optional standard headset.

Display
1) Call Information – the called number, with caller ID when
Call information, date and time, and other information are available.
shown on the 4101 display. The example below is a typical 2) Call State – the current state of the call, such as "Connected,
display of call activity. "Dialing…", or "Call Held".
The display backlight is activated by pressing a key or lifting the 3) Call Timer – the total connected time for the call.
handset. It will automatically turn off after two minutes.
C o n n e c t e d I n c o mi n g C a l l
Idle Display

1) Call Information – the calling number.

1) Line ID – identifies this phone; shown when the phone can 2) Caller ID – shown when available.
receive calls. This area may also display the extension
presence state, such as "Do Not Disturb" or "Call Forward". 3) Call Timer – the total connected time for the call.
2) Current Date and Time
Other Information
Other information, shown throughout this manual, is displayed
when using the Call Directory, the Call Log, and when viewing
or changing various setup options.

Teo IP Phone 4101 User Guide 5

 Operation

Placing Calls If you pre-dialed while on-hook without selecting SEND

or going off-hook, the number you entered will be
You can go off-hook and then dial a number, pre-dial a number automatically cleared after 30 seconds.
before you go off-hook, dial from the Call Log, or dial from the
Call Directory. E d i t in g D i a l S t r i ng s b e f o r e S e nd i n g

Pre-dialing Press the Left Arrow key to delete the character to

the left of the cursor.
While on-hook, enter a number as explained below. The
number you enter will be dialed when you go off-hook or press Press the Right Arrow key to move the cursor to the
the SEND key. right.
To clear the number you entered without dialing, select press
the DROP key. Last Number Redial
The Redial feature dials the last number that was dialed with
Dialing the dial pad or a Speed Dial key. This works for both off-hook
dialing and hot key dialing. Digits dialed after a call is
Enter the number to dial with the dial pad. The connected and cancelled numbers are not saved.
flashing cursor will immediately advance to the next
character position after each keypress. Press the REDIAL key to redial the last number
dialed.
DIALING...
5551111
Dialing from the Call Log – refer to page 12.
When all digits have been entered, press the SEND
or ENTER key to complete the call. If you pre-dialed
before going off-hook, you can also lift the handset, Dialing from the Call Directory – refer to page 13.
press the SPEAKER key, or press the HEADSET key
to complete the call.

5551111
Connecting
Note: If you dialed a number after going off-hook, the call will
be automatically completed after a preset timeout
(typically 10 seconds) without selecting SEND.

Teo IP Phone 4101 User Guide 6

Using Speed Dial Keys When an auto answer call is received, you and the caller will
hear an alerting tone.
Speed Dial keys automatically dial a preprogrammed number
Single burst tone – 2-way call
when pressed. If you are already on a call, the digits will be
dialed using DTMF tones on that call. Use Speed Dial keys to Double burst tone – muted privacy call
dial frequently-called numbers, to activate network features that
If the microphone is muted and you want to speak to
include a directory number, and to speed up dialing of access
the caller, press the MUTE key to enable the
numbers for voice mail, auto attendant, and similar systems.
microphone. You can also switch to the handset or
Any unused multifunction key (keys labeled M1-M7) can be headset.
configured as a Speed Dial key (page 18).
Refer to Configuring Auto Answer (page 24) to
Press a Speed Dial key to dial a number. enable/disable Auto Answer or select the answering
The dialed digits will be shown in the display. mode.

If the key has not been programmed for immediate

dialing, enter any additional digits as needed, and Holding Calls
then press the SEND or ENTER key.
Press the HOLD key to place the currently connected
call on hold.
Answering Calls
Press the HOLD key again to return to the held call.
When a call is ringing, the display will show the calling number
(if available).

Lift the handset, press the SPEAKER key, or press Transferring Calls
the HEADSET key to answer the ringing call.
Use this feature to transfer an active call to another party.

Press the TRANS key while on an active call.

Auto Answer
The current call is placed on hold, and you will hear a
Your phone can be configured to automatically answer certain new dial tone.
types of incoming calls. Intercom, ACD, and CRM click-to-dial
calls are examples of calls that can be auto answered. Dial the party you want to transfer the call to with
the dial pad or a Speed Dial key, and then press the
You can configure your phone to answer with the SEND or ENTER key.
speakerphone enabled for 2-way conversations, or with the
microphone muted for privacy. The phone must be idle when Wait until the called party answers to announce the
an auto answer call is received, otherwise the call will ring call, or transfer it immediately.
normally. Press the TRANS key again to complete the transfer.

Teo IP Phone 4101 User Guide 7

Conferencing Calls Call Forwarding
You can initiate multi-party conference calls. Conferences are Call Forwarding forwards ringing calls to another number.
limited to 3 parties in most cases.
Notes: Call Forward and Presence keys are mutually exclusive;
your phone's FWD key can be configured for only one of
Conferencing a New Call these options.
Press the CONF key while on a call. If your phone is connected to a Teo UC System, it will have
The current call is placed on hold, and you will hear a a Presence key. Call forwarding will be based on your
new dial tone. presence status.

Dial the party you wish to add to the conference, and Ringing must be enabl when using Call Forwarding.
then press the SEND or ENTER key.
Press the FWD key.
After the added party answers, press the CONF key
to conference all parties together. CALL FORWARD
*OFF
Dropping the Last Party The ∗ indicates the current state of the feature.
Press the DROP key to remove the last party added. Press the Up Arrow or Down Arrow key to select
which calls will be forwarded:
Disconnecting from a Conference • ALL forwards all calls.

Replace the handset, press the SPEAKER key when • BUSY forwards calls that ring while your
using the speakerphone, or press the HEADSET key phone is busy (you are on a call).
when using a headset to remove yourself from a • NO ANSWER forwards calls that are not
conference. answered within a preset time (12 seconds).
Other parties in the conference may or may not remain • BUSY NO ANSWER forwards calls that ring
connected, depending on system configuration. while your phone is busy and calls that are not
answered within a preset time.
• OFF disables call forwarding.

When the desired selection is shown, press the

ENTER key.

FORWARD TO:

Teo IP Phone 4101 User Guide 8

 Enter the number that calls will be forwarded to. Presence Status
FORWARD TO: The Presence feature allows you to set your presence status in
5551233 a Teo UC System. Your status may be viewed by other users in
the system and may be used to determine routing of calls to
Press the ENTER key. The display will show that Call your extension.
Forwarding is active.
Note: This feature is only available if your phone is connected to a
Teo UC System.
The FWD key can be configured for either Call Forward or
Do Not Disturb Presence; the Teo Presence feature includes a Call Forward
option.
This feature disables incoming calls. All callers will receive a
busy signal or will be routed to voice mail.
Setting Your Presence Status
Note: If your phone is connected to a Teo UC System, calls may
be forwarded to another number, or to voice mail. Press the PRESENCE (FWD) key.
Your current presence status will be shown in the
Press the DND key. display with an asterisk.
The display will show that Do Not Disturb is active.
PRESENCE STATE=
DO NOT DISTURB *AVAILABLE
APR 15 7:23 PM
Press the Up Arrow or Down Arrow key to select a
To disable, press the DND key again. different presence status.
The display will briefly show that Do Not Disturb is off.
The following presence states can be selected:
DO NOT DSTRB OFF • Available
• Busy
• Away
• Not Available
• Do Not Disturb
• On Holiday
• On Vacation
• After Hours
• Call Forward

Teo IP Phone 4101 User Guide 9

 Press the ENTER key or the PRESENCE (FWD) key to Using Network Features
save the selected presence status.
Your presence status will be shown in the phone’s In some systems, multifunction keys can be programmed to
idle display, unless your status is set to “Available”. access features provided by the telephone network, such as
Directed Call Pickup. A feature is active when the key’s red
ON VACATION indicator is on.
OCT 12 11:29 AM Note: Call Forwarding and Do Not Disturb are controlled locally by
the phone.
If you selected “CALL FORWARD”, enter the number
that calls will be forwarded to, and then press the
ENTER key.

FORWARD TO:
5551234

CALL FORWARD
OCT 12 11:29 AM
You can also set your presence status from other telephone
devices on the Teo UC System that share your line
configuration, such as the Teo Softphone, from the Teo UCM
User Portal, or through the Teo UC Mobile Client.
The presence status displayed on your phone is your “system”
presence status that can be viewed by other users.
Note: The “On The Phone” and “Offline” presence states are set
automatically by the Teo UC System, and cannot be set
manually.

Teo IP Phone 4101 User Guide 10

Using the Call Log Press the Up Arrow or Down Arrow key to select the
type of calls that you want to view – UNANSWERED
What does the Call Log Do? CALLS, ANSWERED CALLS, or OUTGOING CALLS,
and then press the ENTER key.
The call log maintains a running list of the last 100 incoming or
outgoing calls from your telephone. You can view the caller ID The time and date of the call, and the up to 12 digits of
number (if available), the date and time of the call, and elapsed the calling number (incoming) or called number
time for connected calls. The call log may be protected by a (outgoing) number are shown.
PIN.
1034
05/18/13 09:36AM
Types of Calls in the Call Log
To view a previous (older) call in the log, press the
Unanswered Incoming Calls – calls that rang at your telephone, Down Arrow key.
but were not answered. Forwarded calls are not logged.
To return to the last displayed (newer) call in the log,
Answered Incoming Calls – calls that were answered at your
press the Up Arrow key.
telephone.
Outgoing Calls – calls originating from your telephone.

Viewing the Call Duration

Viewing the Call Log You can view the call duration for any call in the log.
Press the LOG key to view or exit the Call Log. After selecting the log entry, press the Right Arrow
key to display the call duration.
CALL LOG:
UNANSWERED CALLS 1034
LENGTH=00:03:12
A PIN may be set to prevent unauthorized
access to your call log. When prompted for a
PIN, enter your PIN with the dial pad. Press the
ENTER key after entering the PIN.
To change or remove the PIN, please refer to
page 25.

Teo IP Phone 4101 User Guide 11

Dialing a Call Log Entry Deleting a Call Log Entry
Select the call that you want to dial. Press the Left Arrow key.

1034
1034 DELETE LOG ENTRY
05/18/10 09:36AM
Press the ENTER key to confirm the deletion of the
T o D i al I m m ed i a t el y call from the log.
Press the SEND key.

T o A d d A dd i t i o n a l D ig it s b e f o r e D i a li n g

Press the ENTER key.

ADD DIAL DIGITS:

1034
The cursor will be at the left end of the dial string.
Add any required additional digits, such as outside
line or long distance access codes, with the dial pad.
If you need to add digits to the end of the dial string,
press the Right Arrow key to move the cursor to the
right.
When all digits have been entered, press the SEND
or ENTER key.
Note: Calls are automatically dialed after a preset
timeout that has been set by your installer.

Teo IP Phone 4101 User Guide 12

Using the Call Directory When all digits have been entered, press the SEND
or ENTER key to dial the displayed number.
What is the Call Directory?
Note: Calls are automatically dialed after a preset
The Call Directory is a speed dialing system that can store up to timeout that has been set by your installer.
12 entries. A name display identifies each entry. Use the
directory to store frequently-dialed numbers when additional
To exit the Call Directory without dialing or deleting
Speed Dial keys are not available.
an entry, press the DIR key
Dialing from the Call Directory
To add or change directory entries, see page 21.
Press the DIR key.
The first directory entry will be displayed. A # character
at the end of the phone number inidcates that the call
will be dialed immediately after the entry is selected.

Mike
10238#
To display a different entry, press the Up Arrow or
Down Arrow key, or press the dial pad key
corresponding to the entry.

Jill Morton
5554321

5554321
Connecting
Press the SEND or ENTER key to select the entry for
dialing.

If the entry is not set up for immediate dialing, you

can add additional digits before dialing, such as
extension numbers or PIN codes.

Teo IP Phone 4101 User Guide 13

Using the Speakerphone Using Call Monitoring
The speakerphone feature allows two-way hands-free Call Monitoring allows on-hook dialing and a call listen-only
conversation and on-hook dialing. mode while on hook.
Note: Your installer may disable the microphone (see Call Note: Your installer must enable this feature. Call Monitoring
Monitoring), or completely disable the speakerphone. disables the speakerphone microphone.

Placing Calls When Call Monitoring is active, call progress tones, dialed
digits, and the remote party can be heard through the built-in
When the phone is on-hook, the speakerphone can speaker, but you can only talk to the remote party with the
be activated by pressing the SPEAKER key, a dial handset or headset.
pad key, a Speed Dial key, the REDIAL key, or by
dialing from the Call Log or Call Directory. Press the SPEAKER key at any time during a call to
activate Call Monitoring. Hot key dialing and the
REDIAL key also activate Call Monitoring.
Answering Calls
Lift the handset or press the HEADSET key to talk to
Press the SPEAKER key to answer a ringing call. the remote party (and end Call Monitoring).

Press the SPEAKER key to deactivate Call

Switching Between the Handset and Speakerphone Monitoring.
Press the SPEAKER key to switch between the If you are on an active call, the call will be disconnected
handset and speakerphone during a call. if the handset is on-hook.

Lift the handset to switch from the speakerphone to

the handset.
Muting the Handset or Headset Microphone

Muting the Microphone You can mute the handset or headset microphone for privacy.
The other party will not be able to hear you, but you can still
You can mute the microphone for privacy. The other party will hear the other party.
not be able to hear you, but you can still hear the other party.
Press the MUTE key to disable or enable the handset
Press the MUTE key to disable or enable the or headset microphone.
microphone.

Teo IP Phone 4101 User Guide 14

Using a Headset Adjusting the Ringer Volume
Headset Mode Operation The VOLUME key adjusts the ringer volume when you are not
on a call.
With a headset, the HEADSET key is used as the hookswitch.
You can switch between the headset, handset, and Press the top of VOLUME key repeatedly to increase
speakerphone at any time. the ringer volume, or press the bottom of the key to
reduce the ringer volume.
Your telephone can be set to use the handset/speakerphone or
headset by default (page 23). All dialing that automatically
selects a line will connect to the default device. The telephone will ring once with the new ringer volume
setting, and the new setting will be shown briefly in the display.

Optimizing the Phone to Match Your Headset When the volume is at the lowest setting, the phone will display
"RINGER OFF" when idle.
Headset models may vary in their microphone sensitivities and
receive levels. Your telephone provides adjustments for RINGER OFF
transmit and receive levels to accommodate most headsets
(page 23).
(VOL^ = ON)
Press the top of the VOLUME key while you are not
on a call to enable the ringer.
Adjusting the Receive Volume
The VOLUME key adjusts the receive volume level for the
handset, headset, or speakerphone while you are on a call.

Press the top of the VOLUME key repeatedly to Using Voice Mail
increase the volume, or press the bottom of the key
to reduce the volume. Voice mail services are provided by your telephone system.
Note: You must first program your voice mail access number
before this feature will work (page 20).
The telephone stores individual preset volume settings for the
handset and headset. Handset and headset volume settings The Message Waiting indicator on your phone is lit bright red
return to the programmed preset levels after a call is when you have messages waiting.
completed; the speakerphone volume setting is retained
between calls. See page 23 to change the preset values. Press the VOICE MAIL key to connect to your voice
mail system.
When finished, terminate the voice mail call by
going on-hook.

Teo IP Phone 4101 User Guide 15

 Customizing Your Pho ne

User Options Menu

SETUP>USER
The following personal preference options can be changed CLOCK
from the User Options menu:
• Time and Date • Off-hook Ringing SETUP>USER
• Speed Dial Keys • Handset/Headset Mode KEYS
• Voice Mail Key • Preset Volume Levels
• Call Directory • Call Log PIN S e l e c t i ng a M e nu It e m
• Ringing Tone If the item shown is a configuration option, the current setting
You can enter the User Options menu when the phone is idle or will be shown, preceded by an asterisk.
during an active call.
VOICE>MODE
Accessing Menus *HANDSET
Press the MENU key. Scroll through the available items, and then press
the ENTER key to select the displayed item.
SETUP MENU:
USER
R e t ur n i n g t o t h e P r e vi ou s M e n u
Note: If needed, press the Up Arrow or Down Arrow
Press the MENU key to back up one menu level. To
key until USER is shown.
exit the menus without saving any changes, lift the
Press the ENTER key to select the User Options handset.
menu.
USER>VOICE
V i e w i n g A v a i l a bl e M e nu I t e m s MODE
Press the Up Arrow or Down Arrow key to scroll
through the items available in the current menu. The
current menu name is shown in the upper line of the For a list of all selections available from the User Options
display, and menu items are shown in the lower line menu, see the User Options Menu Tree (page 26).
of the display. Menu items may be selectable
options or additional menus.

Teo IP Phone 4101 User Guide 16

Entering Alphanumeric Characters To enter punctuation or special characters, press the

Character strings are entered with the dial pad. New characters
* key to show available characters in the bottom
line of the display. Press the * key repeatedly until
can only be added to the right end of a text string. the cursor is on the desired character. After a short
Dialing strings are numeric only. Some entries, such as Call delay, the character will be added to the dial string
Directory name identifiers, can include upper and lower case and the cursor will advance to the next character
characters and punctuation. position. You can also immediately press a dial pad
key to enter the next character without waiting for
the delay.
N u m e r i c C h ar a c t er E nt r y
Press a dial pad key to enter a digit. The flashing DIR>EDIT>NAME=
cursor will immediately advance to the next *.:+@_-/\,;"()<>
character position.
To enter a space or #, press the # key repeatedly
To enter a ∗ or a period, press the * key repeatedly until the desired character appears.
until the desired character appears. After a short
delay, the cursor will advance to the next character
position. You can also immediately press a dial pad E d i t i n g Ch a r a ct e r S t r i ng s
key to enter the next character without waiting for
the delay. Press the Right Arrow key to move the cursor to the
right.
Press the Left Arrow key to delete the character to
U p p e r or L ow e r C a s e Ch a r a c t er s the left of the cursor.
These characters entered are entered with dial pad
keys 2-9. Press a key repeatedly until the desired
character appears. After a short delay, the cursor will
advance to the next character position. For example,
repeatedly pressing dial pad key 7 produces these
characters:

7 p q r s P Q R S 7…

Teo IP Phone 4101 User Guide 17

Setting the Time and Date Setting Up Speed Dial Keys
Note: If server-based (SNTP) automatic time update is configured Speed Dial keys facilitate dialing for voice mail, auto attendant,
on your phone by your installer, manual time and date and similar applications. Pressing a Speed Dial key with no
settings will be overwritten. active call will originate a call and dial the selected number. If a
Speed Dial key is pressed while connected on an active call, the
From the User Options menu, select CLOCK. speed dial number is dialed on that call; this can be used to
(MENU → USER → CLOCK) send digits to an automated attendant or voice mail system.
The current time and date will be displayed, with the Speed dialing can be used in conjunction with manual dialing.
cursor flashing on the first digit. Any unused multifunction key can be configured as a Speed
Dial key.
09-15-12 03:36PM
Note: Multifunction keys can also be used as feature activators;
they must be programmed by your installer.
Enter new digits for the date and time with the dial Dialing strings can include dialing pauses.
pad. The cursor will advance automatically as each
digit is entered.
From the User Options menu, select KEYS.
Time must be entered in 12-hour format. (MENU → USER → KEYS)
If you need to make corrections, use the Left or Right
Arrow key to move the cursor. USER>KEYS
SELECT A KEY
Press the Up Arrow or Down Arrow key to change
AM/PM. Press a multifunction key.
Any existing speed dial number will be shown in the
When all changes have been made, press the ENTER display.
key to return to the User Options menu.
M1>SPEED DIAL
§
Enter the speed dial string with the dial pad.

M1>SPEED DIAL
5553491000

Teo IP Phone 4101 User Guide 18

“Smart” Pauses Unused Keys
Pauses are entered with the HOLD key, and are Any Speed Dial key can be changed to an Unused key by
shown in the display as a ¥ character. The first clearing the dialing string.
pause in a dial string will delay dialing until the call
is answered; additional pauses delay dialing for one Press a Speed Dial key.
second per pause. Enter multiple pauses to increase Any existing speed dial number will be shown in the
the delay time. display.
You can use a smart pause to automatically enter a
PIN code after the called number answers. M1>SPEED DIAL
5553491000#
M1>SPEED DIAL
5553491000¥1234# Press the Right Arrow key repeatedly to move the
cursor to the end of the dial string.

Immediate or Editable Dialing Press the Left Arrow key repeatedly to delete all
digits.
For one-touch dialing, enter a # character at the end
of the dial string. The string will be dialed M1>SPEED DIAL
immediately when the Speed Dial key is pressed. §
A Speed Dial key can be used in conjunction with
Press the ENTER key to return to the key selection
manual dialing. If you want to enter more digits after
menu. The key is converted to an Unused key.
pressing the Speed Dial key, or edit the dial string
before dialing, do not include the # character when
setting up the Speed Dial key.

When all digits have been entered, press the ENTER

key.

Teo IP Phone 4101 User Guide 19

Setting Up the Voice Mail Key KEYS>VOICE MAIL
The VOICE MAIL key is used to speed dial your voice mail 95551432¥1234
system.
Note: The VMAIL key must be programmed to dial the voice mail When all digits have been entered, press the ENTER
access number in order for this feature to work properly. key.
“Smart” pauses and PIN codes can be included in the
number.

From the User Options menu, select KEYS.

(MENU → USER → KEYS)

USER>KEYS
SELECT A KEY
Press the VOICE MAIL key.

KEYS>VOICE MAIL
§
Any existing voice mail access number will be shown in
the display.
Enter the voice mail access number with the dial
pad, 128 digits maximum.
A # character at the end of the dial string is not
required for immediate dialing; the voice mail key
always dials immediately when pressed.
Pauses are entered with the HOLD key, and are
shown in the display as a ¥ character. The first
pause in a dial string will delay dialing until the call
is answered; additional pauses delay dialing for one
second per pause. Enter multiple pauses to increase
the delay time.
You can use a pause to automatically enter a voice
mail PIN code after the voice mail system answers.

Teo IP Phone 4101 User Guide 20

Setting Up the Call Directory For example, repeatedly pressing dial pad key 7
produces these characters:
Up to 12 telephone numbers can be stored in the Call Directory. 7 p q r s P Q R S 7…
Directory entries are similar to Speed Dial keys, but are
accessed from a display menu. Place your most frequently- Spaces and punctuation can be entered with the #
dialed numbers on Speed Dial keys, if available, and put other and * keys.
numbers in the directory. After a short delay, the flashing cursor will advance
to the next character. Press the Right Arrow key if
you want to manually move to the next character.
From the User Options menu, select EDIT
DIRECTORY. If you need to make corrections while entering the
(MENU → USER → EDIT DIRECTORY) name, press the Left Arrow key to delete the previous
The first directory entry will be displayed. character.

01=Mike DIR>EDIT>NAME=
10238 Jill Morton

To display a different entry, press the Up Arrow or Press the ENTER key when finished entering the
Down Arrow key, or press the dial pad key name.
corresponding to the entry.
Dialing String
03=Jill Morton Select NUMBER to edit the dialing string.
5554321
Press the ENTER key to select the displayed entry for Enter up to 128 digits with the dial pad.
editing. Enter a # character at the end of the dial string to
allow immediate dialing when the directory entry is
DIRECTORY>EDIT selected.
NAME If you need to make corrections while entering the
number, press the Left Arrow key to delete the
Display Name previous digit.

Select NAME to edit the display name. DIR>EDIT>NUMBER=

5554321#
Using the dial pad, enter a name to identify the
directory entry (13 characters maximum). Press the Press the ENTER key when finished entering the
dial pad key repeatedly until the desired number, dialing string.
lowercase letter, or upper case letter appears in the
display (page 17). Press the MENU key to return to key selection.

Teo IP Phone 4101 User Guide 21

Personal Ringing Options Off-Hook Ringing Options
Incoming calls ring at a muted volume level when you are off-
Ringing Tone hook on another call. You can select normal ringing or a single
Your telephone has six distinct ringing tones available. In office burst of the ringing pattern.
environments with multiple phones, unique ringing tones for
each phone can help identify ringing stations. Select OFF HOOK.
The current off-hook ringing setting will be displayed.
From the User Options menu, select RING.
(MENU → USER → RING) RINGING>OFF HOOK
*SINGLE BURST
USER>RINGING
TONE Select NORMAL or SINGLE BURST to change the
setting.
Select TONE. When finished, press the ENTER key to return to the
Ringing menu.
RINGING>TONE
5
The current ringing tone selection will be displayed.
Press the Up Arrow or Down Arrow key, or press a
dial pad key (1-6) to select a ringing tone and hear a
sample of the tone.

RINGING>TONE
6
When finished, press the ENTER key to return to the
Ringing menu.

Teo IP Phone 4101 User Guide 22

Handset/Headset Configuration Preset Volume Levels
Preset volume levels may be set for handset and headset, and
Voice Mode speakerphone operation. Change these settings to match a
Select default handset/speakerphone or headset operation with particular headset’s transmission characteristics, provide higher
this option. The voice mode determines which device will be preset volume levels for hearing impaired users, or to suit
used when a line is automatically selected. personal preference. Receiver volume levels set with the
Volume key are used only for the duration of a call. The
The handset, headset, and speakerphone can be used in either telephone is reset to the preset volume level whenever a call is
mode by lifting the handset, pressing the HEADSET key, or originated or answered.
pressing the SPEAKER key.
Separate preset transmit and receive levels are stored for
From the User Options menu, select VOICE. handset and headset modes. There is no receive volume preset
(MENU → USER → VOICE) for the speakerphone; the phone retains the speakerphone
volume set with the VOLUME key between calls.

USER>VOICE Select VOLUME.

MODE
VOICE>VOLUME
Select MODE. HANDSET
VOICE>MODE Select MODE.
*HANDSET
VOICE>MODE
Select HANDSET or HEADSET to select handset or *HANDSET
headset mode.
When finished, press the ENTER key to return to the Select HANDSET, HEADSET, or SPEAKER
Voice menu. TRANSMIT (speakerphone).

If you selected HANDSET or HEADSET, now select

RECEIVE or TRANSMIT.
The display will show the current preset volume setting.

HEADSET>RECEIVE
[¦¦¦¦¦ ]
Press the Up Arrow or Down Arrow key to change
the volume setting.

Press the ENTER key to return to the previous menu.

Teo IP Phone 4101 User Guide 23

R e s e t t o D ef a u l t s Configuring Auto Answer
To set all receive and transmit preset volume levels
to the factory defaults, select RESET, and then select The phone can be configured to automatically answer a call
YES to confirm). when the phone is idle (page 7). Criteria for identifying an Auto
Answer call request are configured by your system
VOLUME>RESET? administrator. Calls can be answered in 2-way speakerphone
mode or with the microphone muted. Applications for the Auto
SET TO DEFAULT Answer feature include paging, intercom calls, ACD calls, and
dialing or answering from computer-based applications.
Select SET TO DEFAULT or DON'T CHANGE.
From the User Options menu, select KEYS.
(MENU → USER → AUTO ANSWER)
The current Auto Answer state is shown in the
bottom line of the display.

USER>AUTO ANSWER
*DISABLED
To change the Auto Answer state, select ENABLED
2-WAY, ENABLED w/MUTE, or DISABLED.

USER>AUTO ANSWER
*ENABLED 2-WAY

USER>AUTO ANSWER
*ENABLED w/MUTE
When disabled, auto answer calls will ring normally
with a distinctive ring pattern.

Teo IP Phone 4101 User Guide 24

Setting a Call Log PIN Repeat the PIN when prompted to verify the new
entry.
You can set a PIN to prohibit unauthorized access to your Call
Log.
VERIFY PIN:
From the User Options menu, select PIN. *******
(MENU → USER → PIN)
Press the ENTER key.
LOG PIN “PIN SET” will be displayed to confirm the new PIN.
SET
PIN SET
If a PIN is currently set, the display will prompt you to
enter your PIN prior to making changes.
Record your PIN for future reference.

Creating/Changing Your PIN Removing the PIN

Select SET. Select CLEAR.
“PIN CLEARED” will be displayed to confirm that the
NEW PIN: PIN has been removed.
§
PIN CLEARED
Enter a new 4 to 20 digit PIN with the dial pad.
Each entered character will be briefly shown in the
display.

NEW PIN: What to do if you lose your PIN

******* Your system administrator must reset the phone to remove the
Call Log PIN.
Press the ENTER key. Resetting will clear all Call Log entries, programmed numbers,
PINs, and settings in your phone.

Teo IP Phone 4101 User Guide 25

 User Options Menu Tree

USER (User Options)

CLOCK (Set Time and Date) ............................................. page 18

KEYS (Speed Dial Keys) .................................................... page 18

EDIT DIRECTORY (Call Directory) .................................... page 21

RINGING (Personal Ringing)

TONE (Ringing Tone) ............................................... page 22
1-6
OFF HOOK (Off-Hook Ringing) ................................. page 22
NORMAL
SINGLE BURST

VOICE (Handset Options)

MODE (Voice Mode) ................................................ page 23
HANDSET
HEADSET
VOLUME ................................................................. page 23
HANDSET
RECEIVE
TRANSMIT
HEADSET
RECEIVE
TRANSMIT
SPEAKER TRANSMIT (Speakerphone)
RESET (Reset to Default Volume Levels)

PIN (Call Log PIN) ............................................................ page 25

SET (Set New PIN)
CLEAR (Remove PIN)

AUTO ANSWER .............................................................. page 24

DISABLED (No Auto Answer)
ENABLED 2-WAY (Answer with Microphone Enabled)
ENABLED w/MUTE (Answer with Microphone Disabled)

Teo IP Phone 4101 User Guide 26

 Warranty

Teo Product Warranty

For a period of one year from date of dealer purchase, but not
to exceed 16 months from date of manufacture, Teo
Technologies, Inc. (Teo) warrants its products to be free from
defects in material and workmanship under conditions of
normal use and service. Teo shall, at its option, repair or
replace any defective product which, in its opinion, has not
been misused, damaged, or improperly installed.
Repair or replacement under this warranty will be performed at
Teo's factory. Authorization must be obtained from Teo prior to
returning a product for repair. Freight must be prepaid for all
units returned to Teo. Units repaired under warranty will be
shipped UPS Ground (or equivalent), freight prepaid by Teo.
Products that are older than the warranty period, but less than 7
years old, or still manufactured by Teo may be repaired at the
factory for a flat rate charge. Repaired out-of-warranty units are
warranted for 90 days from the date of repair.
The repair or replacement of a product under this warranty
represents the entire obligation of Teo; Teo shall not be liable
for any special or consequential damages resulting from or
caused by any defect, failure, incapacity or malfunction of any
of its products.
The foregoing express warranty is in lieu of all other
warranties, express or implied, including but not limited
to any implied warranty of merchantability, fitness, or
adequacy for any purpose or use, quality, productiveness
or capacity; Teo, to the extent permitted by law, hereby
disclaims all such other warranties.

Teo IP Phone 4101 User Guide 27

 Regulatory Statements

Important Safety Instructions 14. To reduce the risk of electric shock, do not disassemble this product, but
take it to a qualified serviceman when some service or repair work is
required. Opening or removing covers may expose you to dangerous
1. Never install telephone wiring during a lightning storm. voltages or other risks. Incorrect reassembly can cause electric shock
2. Never install telephone jacks in wet locations unless the jack is when the appliance is subsequently used.
specifically designed for wet locations. 15. Unplug this product from the wall outlet and refer servicing to qualified
3. Never touch uninsulated telephone wires or terminals unless the service personnel under the following conditions:
telephone line has been disconnected at the network interface. A. When the power supply cord or plug is damaged or frayed.
4. Use caution when installing or modifying telephone lines. B. If liquid has been spilled into the product.
When using your telephone equipment, basic safety precautions should C. If the product has been exposed to rain or water.
always be followed to reduce the risk of fire, electric shock and injury to
persons, including the following: D. If the product does not operate normally by following the operating
instructions. Adjust only those controls that are covered by the
5. Read and understand all instructions. operating instructions, because improper adjustment of other controls
6. Follow all warnings and instructions marked on the product. may result in damage and will often require extensive work by a
qualified technician to restore the product to normal operation.
7. Unplug the line cord before cleaning. Do not use liquid or aerosol
cleaners. Use a damp cloth for cleaning. E. If the product has been dropped or the case has been damaged.

8. Do not use this product near water, for example, near a bathtub, wash F. If the product exhibits a distinct change in performance.
bowl, kitchen sink, or laundry tub, in a wet basement, or near a 16. Avoid using a telephone (other than a cordless type) during an electrical
swimming pool. storm. There may be a remote risk of electric shock from lightning.
9. Do not place this product on an unstable cart, stand, or table. The product 17. Do not use the telephone to report a gas leak in the vicinity of the leak.
may fall, causing serious damage to the product.
10. This product should be operated only from the type of power source SAVE THESE INSTRUCTIONS
indicated on the marking label. If you are not sure of the type of power
supply to your home, consult your dealer or local power company.
11. Do not allow anything to rest on the power cord. Do not locate this
product where the cord will be abused by persons walking on it.
FCC Requirements
12. Do not overload wall outlets and extension cords as this can result in the The Teo 4101 is hearing-aid compatible (HAC) per Section 68.316, FCC Rules
risk of fire or electric shock. and Regulations.
13. Never push objects of any kind into this product through any openings as This equipment has been tested and found to comply with the limits for a
they may touch dangerous voltage points or short out parts that could Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are
result in a risk of fire or electric shock. Never spill liquid of any kind on designed to provide reasonable protection against harmful interference when
this product. the equipment is operated in a commercial environment. This equipment
generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a
residential area is likely to cause harmful interference in which case the user
will be required to correct the interference at his own expense.

Teo IP Phone 4101 User Guide 28

Teo IP Phone 4101 User Guide 29
Teo Technologies, Inc.
11609 49th Place West
Mukilteo, WA 98275-4255
(425) 349-1000
(800) 524-0024
(425) 349-1010 Fax
www.teotech.com

© 2014 Teo Technologies, Inc. All rights reserved.