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JD - Technical Support - Proficient

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6 views

JD - Technical Support - Proficient

Uploaded by

hasetis674
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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About company:

Inspiroz IT Services Pvt Ltd - At Inspiroz IT, we solve technology challenges


by providing unmatched expertise through strategy, implementation, and
managed services. Inspiroz IT provides ongoing support and maintenance
services through a unique model that blends on-site and remote support
for existing IT infrastructure and devices to sustain their purpose and
benefits. We partner with school leaders, educators and corporates to
improve the way technology is used to drive transformational outcomes
and achieve operational goals. With a stable, portable and scalable IT, we
prepare and support each technology environment through various phases
of evolution and growth. We take a unique approach for the use of
technology in schools and corporates. Our Customer Promise is to be
Helpful, Responsive & Entrepreneurial.

To learn more, please visit www.inspiroz.com

Job Title – Technical Support – Proficient

Job Description -

• Be able to install, configure, troubleshoot and resolve technical issues


properly
• Complete daily checklists, continuously monitor work queues and review
and acknowledge all assigned tickets for the next day by the end of the
current shift
• Provide excellent customer support and technical services remotely.
• Take ownership of tasks and follows through to ensure complete
resolution.
• Experience working in a team-oriented, collaborative environment

What Our Ideal Candidate Will Bring:

• The successful candidate should have a bachelor’s degree or equivalent


certifications.
• A+, N+, CCENT, Microsoft, CCNA Certifications preferred
• Minimum 2+years of outstanding customer service experience
• Minimum 2+ years of technical support
Strong working knowledge of:

 Windows Devices
 Apple Devices
 Understanding on Remote access tools such as; TeamViewer, MSP
anywhere, LogMeIn, AnyConnect
 Knowledge of a ticketing system like ConnectWise Manage
 Active Directory, File & Printer Servers
 Office 365/Google Suite Administration
 Networking & Network Switches
 Hardware and Software Installations/Troubleshooting

Requirements/Skills:

• Excellent customer service skills


• Excellent hands-on technical support skills
• Excellent verbal and written communication skills
• An eagerness to learn with a passion for technology
• A positive personality, attitude and a team player

Benefits - What Our Ideal Candidate Will Receive:

• A company focused on maintaining a great company culture


• An opportunity to make a difference in the company and to be rewarded
for doing so.
• A company that is always looking to improve while adhering to our core
principles.
• An opportunity for career growth within the organization
• Competitive compensation package with variable pay potential and
benefits.

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