PB22 | PB32

Mobile Label and Receipt Printer

User Guide
Intermec by Honeywell
16201 25th Ave W
Lynnwood, WA 98087

The information contained herein is provided solely for the purpose of allowing customers to
operate and service Intermec-manufactured equipment and is not to be released, reproduced, or
used for any other purpose without written permission of Intermec Inc.
Information and specifications contained in this document are subject to change without prior
notice and do not represent a commitment on the part of Intermec Inc.
Copyright © 2009–2016 Intermec, Inc., Honeywell International Inc. All rights reserved.
For patent information, see www.hsmpats.com.
Microsoft, Windows, and the Windows logo are registered trademarks of Microsoft Corporation
in the United States and/or other countries.
Bluetooth is a trademark of Bluetooth SIG, Inc., U.S.A.
Wi-Fi is a registered certification mark of the Wi-Fi Alliance.

ii PB22 and PB32 Mobile Label and Receipt Printer User Guide
 Document Change Record
This page records changes to this document. The document was
originally released as Revision 001.

Version
Number Date Description of Change
006 3/2016 Updated the printer voltage specification.
Included information to support the new radio:
• Added the topic “Determining Which Radio Is
Installed in Your Printer” and removed all
specific procedures for configuring security.
• Added the topic, “Differences in Wireless
Communications Settings.”
005 4/2013 Updated the procedure to set up Bluetooth
communications. Added information about the
AC18 charger to the troubleshooting table.
Updated media specifications in Appendix A.
Added the cleaning pen to the list of accessories.
004 5/2011 Revised battery information. Added procedures
for configuring the wireless network with
PrintSet.
003 2/2011 Revised to include correct information on how to
load media and how to load media for self-strip
printing.
002 12/2010 Revised to add information for upgrading the
firmware.

PB22 and PB32 Mobile Label and Receipt Printer User Guide iii
iv PB22 and PB32 Mobile Label and Receipt Printer User Guide
 Contents

Contents
Before You Begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix
Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix
Product Identification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix
Contact Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix
Warranty Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x
Product Service and Repair . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x
Send Feedback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x
Who Should Read This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x

1 Using the PB22 and PB32 Mobile Label and Receipt Printer ........ 1

Introducing the PB22 and PB32 Mobile Label and Receipt Printers . . . . . . . . . . . . . . . . . . . . 2
What’s New . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Identifying the Parts of the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Understanding the Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Understanding the Printer Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Changing the Printer Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Understanding the Printer Sounds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Understanding the Backlight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Using the Batteries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Installing the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Charging the Batteries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Understanding the Battery Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Extending Battery Life. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Loading Media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Printing on Floodcoated Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Understanding the Display Modes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Understanding Ready Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Understanding Information Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Understanding Pause Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Understanding Setup Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Understanding Error Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Understanding Test Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Using Test Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Using Extended Test Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Changing Configuration Settings from the Display . . . . . . . . . . . . . . . . . 25

Printing a Test Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

PB22 and PB32 Mobile Label and Receipt Printer User Guide v
Contents

2 Configuring the PB22 and PB32 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Connecting the Printer to Your PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Connecting the Printer Through the USB Interface . . . . . . . . . . . . . . . . . . . . . . . . . 30
Connecting the Printer Through the Serial Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Connecting the Printer to Your Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Setting Up Bluetooth Communications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Setting Up 802.11 Radio Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Determining Which Radio Is Installed in Your Printer . . . . . . . . . . . . . . 35
Setting Up the Printer for Wireless Communications Using PrintSet . 36

Configuring the Printer Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Changing Configuration Settings From PrintSet . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Changing Configuration Settings Using the Command Line . . . . . . . . . . . . . . . . 37
Changing Configuration Settings from the Printer Home Page . . . . . . . . . . . . . . 37
Changing Configuration Settings Using SmartSystems . . . . . . . . . . . . . . . . . . . . . 38

Upgrading the Firmware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Upgrading the Printer Firmware Using PrintSet . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Upgrading the Printer Firmware Using the Printer Home Page . . . . . . . . . . . . . . . 41
Upgrading Printer Firmware Using SmartSystems . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Upgrading the Printer Firmware Using a Communications Program . . . . . . . . . 43

Downloading Fonts and Graphics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

3 Troubleshooting and Maintaining the PB22 and PB32 . . . . . . . . . . . . . 49

Troubleshooting the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Contacting Product Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Understanding Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Troubleshooting Printer Problems and Finding Solutions . . . . . . . . . . . . . . . . . . . 52
Troubleshooting Communication Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Using the Line Analyzer in Fingerprint. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Using Dump Mode in IPL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Resetting the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Cleaning the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Cleaning the Printhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Cleaning the Platen Roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Cleaning the Printer Exterior. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Cleaning the Printer Media Compartment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

vi PB22 and PB32 Mobile Label and Receipt Printer User Guide
 Contents

A Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Interfaces. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
RS-232 Serial Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
USB Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Differences in Wireless Communications Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

B Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Factory Default Settings (Fingerprint Printers) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Factory Default Settings (IPL Printers) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Factory Default Settings (ESC/P Printers) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

C IPL and Fingerprint Setup Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

IPL Setup Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Fingerprint Setup Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

I Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

PB22 and PB32 Mobile Label and Receipt Printer User Guide vii
Contents

viii PB22 and PB32 Mobile Label and Receipt Printer User Guide
 Before You Begin

Before You Begin

This section provides you with safety information, technical support
information, and sources for additional product information.

Safety Information
Your safety is extremely important. Read and follow all warnings and
cautions in this document before handling and operating Intermec
equipment. You can be seriously injured, and equipment and data can
be damaged if you do not follow the safety warnings and cautions.
This section explains how to identify and understand warnings,
cautions, and notes that are in this document.

A warning alerts you of an operating procedure, practice,

condition, or statement that must be strictly observed to avoid
death or serious injury to the persons working on the equipment.

A caution alerts you to an operating procedure, practice,

condition, or statement that must be strictly observed to prevent
equipment damage or destruction, or corruption or loss of data.

Note: Notes either provide extra information about a topic or contain

special instructions for handling a particular condition or set of
circumstances.

Product Identification
The machine labels are attached to the underside of the printer and
contain information on type, model, serial number, and AC voltage.
This document provides warnings regarding personal safety during
operation of the printer.

Contact Customer Support

To search our knowledge base for a solution or to log in to the
Technical Support portal and report a problem, go to
www.hsmcontactsupport.com.

PB22 and PB32 Mobile Label and Receipt Printer User Guide ix
Before You Begin

For our latest contact information, see www.honeywellaidc.com/

locations.

Warranty Information
To understand the warranty for your Honeywell product, visit the
Honeywell website at www.honeywellaidc.com and click Resources
> Warranty.

Product Service and Repair

Honeywell International Inc. provides service for all of its products
through service centers throughout the world. To find your service
center, go to www.honeywellaidc.com and select Support > Contact
Support > Service and Repair. Contact your service center to obtain
a Return Material Authorization number (RMA #) before you return
the product.
To obtain warranty or non-warranty service, return your product to
Honeywell (postage paid) with a copy of the dated purchase record.

Send Feedback
Your feedback is crucial to the continual improvement of our
documentation. To provide feedback about this manual, please
contact the Technical Communications department directly at
[email protected].

Who Should Read This Manual

This user guide is for the person who is responsible for installing,
configuring, and maintaining the PB22 and PB32 printers.
This guide provides you with information about the features of the
PB22 and PB32, and how to install, configure, operate, maintain, and
troubleshoot them.

x PB22 and PB32 Mobile Label and Receipt Printer User Guide
1
Using the PB22 and PB32 Mobile Label
and Receipt Printer

Use this chapter to familiarize yourself with the PB22 and

PB32 mobile label and receipt printer. This chapter contains
these sections:
• Introducing the PB22 and PB32 Mobile Label and
Receipt Printers
• Using the Batteries
• Loading Media
• Printing on Floodcoated Media
• Understanding the Display Modes
• Printing a Test Page

1
Chapter 1 — Using the PB22 and PB32 Mobile Label and Receipt Printer

Introducing the PB22 and PB32 Mobile Label and

Receipt Printers
The PB22 and PB32 are rugged mobile label and receipt printers that
are designed for use with Intermec mobile computers, Intermec
vehicle mount computers, and the SF51 and SR61 scanners. The PB22
uses 50.8 mm (2 in) media and the PB32 uses 76.2 mm (3 in) media.
The PB22 and PB32 provide:
• a print resolution of 203 dpi.
• print speeds of up to 101.6 mm per second (4 ips).
• 802.11 b/g or Bluetooth radio options.
Note: Unless otherwise noted, this manual uses the term “printer” to
refer to both the PB22 and PB32 printers.

What’s New
The is version of the user guide includes these changes:
• Added the topic “Determining Which Radio Is Installed in
Your Printer” on page 35 and removed all specific procedures for
configuring security.
• Added the topic, “Differences in Wireless Communications
Settings” on page 68.

2 PB22 and PB32 Mobile Label and Receipt Printer User Guide
 Chapter 1 — Using the PB22 and PB32 Mobile Label and Receipt Printer

Identifying the Parts of the Printer

Use this illustration to familiarize yourself with some of the features
of the printer.
Self-strip door

Media cover
release button
Ready-to-Work indicator

Feed button

Standby
button
Information Setup
button button
PB22 and PB32 : This illustration shows the important features of the printer.
A weather-resistant flap protects the communications ports and the external
power connector.

PB22 and PB32 Mobile Label and Receipt Printer User Guide 3
Chapter 1 — Using the PB22 and PB32 Mobile Label and Receipt Printer

Understanding the Control Panel

The printer control panel contains four buttons, a liquid crystal
display (LCD), and one LED indicator. Use the four buttons to
navigate the menu system and perform functions on the printer.
Ready-to-Work
indicator

Feed button Setup button

SETUP:

SER-COM
OK

Standby button Info button

Printer Control Panel

How to Use the PB22 and PB32 Buttons

Name Button Function
Feed Press to advance the media. The amount of media that
feeds is dependent on the type of media you are using.
It will advance by 5 mm (0.2 inch), or feed a configured
length of media based on your media and settings.
If the printer is printing, pressing this button causes
the printer to pause. Press the button again to resume
printing.
Setup Press to display the Setup menu. With ESC/P firmware,
press and hold to cancel printing.

Standby Press to put the printer in Standby mode. In Standby

(Power) mode, power to the radio, the display, and the
backlight are turned off.
Press to turn the printer back on and put in Ready
mode.

4 PB22 and PB32 Mobile Label and Receipt Printer User Guide
 Chapter 1 — Using the PB22 and PB32 Mobile Label and Receipt Printer

How to Use the PB22 and PB32 Buttons (continued)

Name Button Function
Info Press to display a summary of network connection
information and error conditions. Each setting in the
summary information displays on the screen for five
seconds.
In Fingerprint and IPL, press this button in Pause
mode to cancel the print job. The info button is not
functional with ESC/P.

All of the buttons can act as “soft keys,” which means that the
function of each button depends on the state of the printer. A small
icon appears in the screen next to the button to indicate the function
it performs.

Understanding the Soft Keys

Button Soft Keys Description
• Moves up one level in the menu system. This soft
key appears in Setup mode.
• Increases the value of a number when editing
settings such as an IP address. This soft key
appears in Setup mode.
• Pauses the printing job. This icon appears only
when you are printing.
Exit Setup mode and return to Ready mode.

Moves through the settings at the same level in the

menu system.

• Moves down one level in the menu system and

saves changes to a setting.
mm • Exits a printing job or exits Information mode.

PB22 and PB32 Mobile Label and Receipt Printer User Guide 5
Chapter 1 — Using the PB22 and PB32 Mobile Label and Receipt Printer

There is only one LED on the printer: the Ready-to-Work™ indicator.

Understanding the Ready-to-Work Indicator

Indicator State Description
Off One of several conditions:
• The printer is in Standby mode.
• The printer is in Info mode.
• The printer is in Setup mode.
On The printer is turned on and operating.
Blinking One of several conditions:
• The printer is out of paper.
• The media cover is open.
• There is a printer error that requires you to perform an
action. For a list of possible problems, see
“Troubleshooting the Printer” on page 50.

Understanding the Printer Language

Your printer comes with Intermec Printer Language (IPL),
Fingerprint, ESC/P, ZSim, and the ability to run any of the printer
languages. The language you select affects the functionality of the
printer and how you interact with it.
The printer displays the current firmware type and version in Ready
mode.

IPL 12.0.0

Printer Running IPL Firmware

The first time you turn on the printer, you select the printer language
to run on the printer. The language you select automatically runs each
time you turn on your printer.

6 PB22 and PB32 Mobile Label and Receipt Printer User Guide
 Chapter 1 — Using the PB22 and PB32 Mobile Label and Receipt Printer

To select the printer language

1 Turn on the printer.
2 Press the appropriate button to select a language.

FP ESCP

IPL ZSIM

Changing the Printer Language

The printer language you select affects the functionality of the printer
and how you interact with it. You can change the printer language
using PrintSet, the printer home page, a communications program
like HyperTerminal, or the printer display.
To change the printer language using PrintSet
1 Connect your printer to your PC using a serial cable. For help, see
“Connecting the Printer Through the Serial Port” on page 31.
2 Open PrintSet. The Intermec PrintSet dialog box appears.
3 Under My Printers, click the printer you want to work with.
4 Click Printer > Language Wizard. The Language Wizard appears.
5 Follow the prompts to change the printer language.
To change the printer language using Fingerprint and a
communications program
1 Connect your printer to your PC using a serial cable. For help, see
“Connecting the Printer Through the Serial Port” on page 31.
2 Start a communications program like HyperTerminal.
3 Send the enable administrator rights command:
run “su -p pass admin
4 Send the run command to change the printer language:
setlanguage IPL -r

PB22 and PB32 Mobile Label and Receipt Printer User Guide 7
Chapter 1 — Using the PB22 and PB32 Mobile Label and Receipt Printer

To change the printer language using IPL and a communications

program
1 Connect your printer to your PC using a serial cable. For help, see
“Connecting the Printer Through the Serial Port” on page 31.
2 Start a communications program like HyperTerminal.
3 Send the enable administrator rights command:
<STX><ESC>.y, su -p pass admin <ETX>
4 Send the run command to change the printer language:
<STX><EXC> .y,setlanguage FP -r<ETX>
To change the printer language using ESC/P and a communications
program
1 Connect your printer to your PC using a serial cable. For help, see
“Connecting the Printer Through the Serial Port” on page 31.
2 Start a communications program like HyperTerminal.
3 Enter U-shell. Press the ESC key and type:
{SYS:USH}
4 Send the enable administrator rights command:
su -p pass admin
5 Send the run command to change the printer language:
setlanguage IPL -r
To change the printer language using the display and Fingerprint
1 Press the Setup button. The Setup menu system appears.
2 Press until you reach Print Defs.
3 Press to enter the Print Defs menu system.
4 Press until you reach CMD Language.
5 Press to enter the CMD Language menu system.
6 Press until you see the language of you want to select.
7 Press to select the printer language.

8 PB22 and PB32 Mobile Label and Receipt Printer User Guide
 Chapter 1 — Using the PB22 and PB32 Mobile Label and Receipt Printer

8 Cold boot the printer:

a Remove the printer battery.
b Replace the printer battery.
c Turn the printer on.
To change the printer language using the display and IPL
1 Press the Setup button. The Setup menu system appears.
2 Press until you reach Test/Service.
3 Press to enter the Test/Service menu system.
4 Press until you reach CMD Language.
5 Press to enter the CMD Language menu system.
6 Press until you see the language you want to select.
7 Press to select the language.
8 Cold boot the printer:
a Remove the printer battery.
b Replace the printer battery.
c Turn the printer on.
To change the printer language using the display and ESC/P
1 Make sure the printer is in Ready mode.
2 Turn the printer off.
3 Open the media door.
4 Press and hold the Feed and Power buttons until the display
shows “Close Printer Door.”
5 Press until you reach CMD Language.
6 Press .
7 Press and hold the Power button until the different command
languages scroll automatically.
8 Press to select the printer language. The printer reboots.

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Understanding the Printer Sounds

The printer plays sounds when certain actions occur.

Understanding the Printer Sounds

Sound Occurs When:
Power • You insert a battery in the printer.
• The printer starts charging the battery.
• You plug in the AC adapter.
Hardware You open the media door, close the media door, or insert a
cable.
Button You press any of the buttons.
Error • The printer cannot feed paper or print a job because of
a hardware issue such as the media door open, a paper
jam, or there is no media.
• An error occurs such as a paper jam, a print error, or the
printer is out of range.

Understanding the Backlight

The screen backlight on the printer behaves the same way as a screen
saver on your PC. After a set amount of time elapses without any user
interaction, the backlight goes off. The screen backlight turns on
when:
• the printer begins printing.
• you press a button.
• you connect the printer to external power.
• you are communicating with or sending data to the printer.
Use the Setup menu to change the amount of time the backlight
turns off. Options for backlight are always off, always on, 5 seconds,
10 seconds, 20 seconds, 30 seconds, or 60 seconds.

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Using the Batteries

The printer uses a rechargeable 7.4 V 2300 mAh lithium-ion battery
(Model AB27) for power. You must fully charge the battery before you
can use the printer. The battery retains a charge for up to five days
when the printer is in Standby mode.
A fully charged battery can usually print over 300 6-inch labels (PB32)
or 500 6-inch labels (PB22) at 25% print density. When the printer
reports low battery, it can usually print over 50 6-inch labels at 10%
print density. The number of labels you can print varies depending on
these factors:
• Age of the battery
• Temperature and humidity of the operating environment
• Printer configuration, including network connection settings
• Type of media loaded in the printer
• Amount of data printed for each label
• Threshold at which you configure the low battery warning
Use Intermec Model AB27 battery only. Use of another battery
may present a risk of fire or explosion.
The Model AB27 battery may present a fire or chemical burn
hazard if mistreated. Do not disassemble, heat above 100 °C
(212 °F), or incinerate. Dispose of used batteries promptly. Keep
away from children.

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Installing the Battery

Make sure you fully charge the battery before you use your printer.
You can charge the battery before or after you install it into the
printer.
To install the battery
1 Lay the printer upside down on a flat surface.
2 Insert the battery with the tab facing away from the front control
panel.

3 Insert the edge of the battery under the lip of the printer and then
push down until you hear the battery latch click.

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Charging the Batteries

There are two ways to charge the printer battery:
• Charge the battery in the AC18 4-bay battery charger. It takes
approximately 4 hours to charge your batteries using the 4-bay
battery charger. For information, see the AC18 4-Bay Battery
Charger Instructions.
• Connect AC power to the printer using a 12 VDC power supply
and charge the battery while it is in the printer. The battery takes
approximately 3 hours to charge while it is installed in the printer.
To charge the battery inside the printer, you need:
• an Intermec 12 VDC power supply (Model AE19).
• an AC power cord.
To charge the battery inside the printer
1 Install the battery in the printer. For help, see the previous section,
“Installing the Battery” on page 12.
2 Connect the power supply to the DC power connector on the
printer.
3 Connect one end of the power cord to the power supply and then
plug the other end into an AC outlet.

Understanding the Battery Icons

The easiest way to tell the status of your battery is to look at the
battery icons on the control panel of the printer.

Battery Icon Status

Icon Status
Battery is fully charged.

Battery has a medium charge. You should be able to work for

several more hours before charging or replacing the battery.
Battery is low. Recharge the battery.

Battery is critically low. You need to replace the battery now.

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Battery Icon Status (continued)

Icon Status
Battery charging error. You may need to replace the battery.

External power connected and there is no battery in the printer.

Extending Battery Life

Follow these guidelines to extend the overall life of your battery:
• Never expose the battery to direct sunlight or temperatures over
50 °C (122 °F).
• Only charge the battery inside the printer using a power supply or
in the 4-bay battery charger (Model AC18).
• Do not set the backlight to always on. The always on setting
disabled automatic power saving modes.
Follow these guidelines to extend the life of your battery between
charges:
• Press the Standby button to put the printer in Standby mode.
• Remove the battery if you do not need to use the printer for three
days or more.
• Do not operate the printer when the ambient temperature is
-20 °C (-4 °F) or lower. Using the printer in temperatures below
freezing reduces the overall battery life.
Note: Rechargeable batteries lose their ability to maintain a charge
over time. You can only recharge a battery a finite number of times
before you must replace it.

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Loading Media
You can use roll or fanfold receipt media with the printer. The PB22
and PB32 ship with a test page printed to verify that the printer
works. For information on media, see “Specifications” on page 62.
Additionally, the PB22 and PB32 also support self-strip printing. For
more information on how to correctly load media for self-strip
printing, see “To load media for self-strip printing” on page 17.
To load media
1 Press down on the blue media cover release button until the cover
releases.

Media
support lock

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2 If necessary, unlock the media support lock before sliding the two
media supports apart.
3 Insert a roll of media and close the media supports so the roll is
held firmly in place. Make sure you load the media clockwise so
that it pulls off the core from the bottom of the printer.

4 Lock the media support lock.

Note: The only time you need to unlock and lock the media
support lock again is when you are changing to a roll with a
different width.

5 Pull out approximately 8 cm (3 in) of the media.

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6 Close the media cover until it latches.

7 Press the Feed button to advance the media.

To load media for self-strip printing
1 Complete Steps 1 through 4 in the previous procedure.
2 Open the self-strip door in the media cover.

3 Remove a label from the roll of media so that you are left with
several inches of label liner.

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4 Feed the label liner over the self-strip bar and out the back of the
self-strip door.

5 Close the media cover until it latches and press down on the
self-strip door to make sure it locks. The separated liner and media
spool from the self-strip mechanism.

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Printing on Floodcoated Media

If you are using colored media, also known as floodcoated media, you
may need to adjust the settings to enable better printing.
To configure the printer to print on floodcoated media
1 Press the Setup button.
2 Press until you reach Media.
3 Press to enter the Media menu system.
4 Press until you reach Advanced.
5 Press to enter the Advanced menu system.
6 Press until you reach Thermal Management.
7 Press to enter the Thermal Management menu system.
8 Press until you reach Custom TM.
9 Press to select Custom TM.
To adjust the print speed for floodcoated media
1 Press the Setup button.
2 Press until you reach Media.
3 Press to enter the Media menu system.
4 Press until you reach Advanced.
5 Press to enter the Advanced menu system.
6 Press until you reach Min Speed.
7 Press the Feed button to scroll through a list of numbers. Select a
number that is appropriate for the floodcoated media. To see a list
of sensitivity settings for each media type, go to “Recommended
Media Sensitivity and Constant” on page 65.
8 Press to select a number.
9 Reboot your printer.

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Understanding the Display Modes

The printer has six display modes to help you effectively interact with
the printer: Ready, Information, Pause, Setup, Error, and Test.

Understanding Ready Mode

The printer is in Ready mode when the printer is on and ready to
print. The main screen displays the power status, the radio status, and
the printer language and version.

IPL 12.0.0

The PB22 and PB32 in Ready Mode

Understanding Information Mode

When the printer is in Information mode, it displays a subset of
pertinent information about the printer. If the printer experienced an
error, the error message displays first followed by the printer
information. Each message displays on the screen for five seconds.
After five seconds on the last information screen, the printer exits
Information mode.

I/O serial
8N1 9600 OK

The PB22 and PB32 in Information Mode

To enter Information mode

• Press the Information button on the control panel.

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Understanding Pause Mode

Use Pause mode to momentarily stop printing or to cancel a current
print job. When you pause the printer, the Pause mode screen appears.
Use the Feed button to both pause and resume printing.

PAUSE

PAUSE
CANCEL

The PB22 and PB32 in Pause Mode

To enter Pause mode

• Press the Feed button while the printer is printing.
To resume printing
• Press the Feed button.
To cancel a print job
1 Press the Feed button to pause printing (Fingerprint, IPL, or
ESC/P).
2 Press the Information button (or soft key) to cancel the print
job (Fingerprint or IPL) or press and hold the Pause button in
ESC/P.

Understanding Setup Mode

Use Setup mode to change the settings on the printer.

SETUP:

SER-COM
OK

Sample Setup Mode Screen

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To enter or exit Setup mode

• Press the Setup button.
After you enter Setup mode, there are two editing modes: normal and
enhanced.

Editing Settings in Setup Mode

Editing Mode To Navigate To Accept Value
Normal • Press to move among choices. Press .
• Press to go up a level in menu
system.
Enhanced • Press to move within the editable Press .
fields. When the field blinks, you
can edit it.
• Press to increase the value of the
field.

BAUDRATE:

9600
OK

Normal Editing Mode: In normal editing mode, you see an up arrow and a right
arrow for making selections.

IP ADDRESS:

130.42.240.102
OK

Enhanced Editing Mode: In enhanced editing mode you have a plus sign and a
right arrow to change the value of numeric fields.

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Understanding Error Mode

The printer enters Error mode when it detects an error condition such
as a low battery or a paper fault. Some error messages appear on the
screen immediately when they occur, such as DOOR OPEN. Other
error messages do not appear until you press the Information
button. If there is more than one error at a given time, the errors
display in the order that they occurred.

DOOR OPEN

Sample Error Mode Screen

If you encounter an error message, see “Understanding Error

Messages” on page 50 for information on how to fix the problem.

Understanding Test Mode

Use Test mode to verify printer settings, test printing, restore factory
default settings, or enter Dump mode for troubleshooting purposes.
Two test modes are available: Test mode and Extended Test mode.

Using Test Mode

Test mode is a simple sequence of events that requires little user
interaction. Extended Test mode requires more user interaction and
lets you select which actions you want the printer to perform.
To enter Test mode
1 Make sure the printer is in Ready mode and is loaded with media.
2 Press and hold the Feed and Standby buttons at the same time
until Select Media appears on the screen and it displays the type of
media you are using.

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3 Release both buttons. The printer performs a test feed (sensor

calibration), prints, and then enters Dump mode.
The printer is now in Dump mode and it scans the
communication ports. Any characters received on the
communication ports are printed.
4 Press Feed to exit Dump mode.
After you exit Dump mode, the printer returns to Ready mode. For
more information on Dump mode, see “Troubleshooting
Communication Problems” on page 54.

Using Extended Test Mode

Use Extended Test mode to run additional diagnostic tests, enter
Dump mode, or reset the printer to factory defaults.

TEST LABELS

CHESS OK

Sample Extended Test Mode Screen

To enter Extended Test mode

1 Make sure that the printer is loaded with media.
2 Press the media cover release button to open the media cover.
3 Press the Standby button to turn the printer off.
4 Press Feed and Standby buttons at the same time until CLOSE
PRINTER DOOR appears on the screen.
5 Close the media cover. You are now in Extended Test mode:
• Press to cycle through the options.
• Press to select a test option.
• Press to exit Extended Test mode.

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Options in Extended Test Mode

Function Description
Select Media This option is almost the same as the process in Test
mode, except that the printer performs a slow test
feed in Extended Test mode. The slow test feed
enables the printer to perform a slow sensor
calibration which can help resolve mark detection
problems.
Test Labels This option allows you to print test labels one at a
time. Press to print the next label.
Dump Mode This options enters Dump mode. For more
information on Dump mode, see “Troubleshooting
Communication Problems” on page 54.
Factory Default This option restores the factory default settings. Press
to select this option and then follow the
instructions on the screen.
Exit to Setup This option exits Extended Test mode and puts the
printer in Setup mode.
Exit This option exits Extended Test mode.

Changing Configuration Settings from the Display

You need to enter Setup mode before you can change configuration
settings. For more information on entering Setup mode and
navigating through the settings, see “Understanding Setup Mode”
on page 21.
The top levels of the Setup menu are organized in a one-way loop.
Each level has several sub-levels.

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The Main Levels of the Setup Menu in Fingerprint

The Main Levels of the Setup Menu in IPL

ESC/P supports six types of setup commands:

• Bluetooth: set Bluetooth parameters
• Download: download fonts and graphics to the printer
• Easy print mode: print receipts, tickets, and reports
• Line printer mode: print receipts, tickets, and reports

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• Query: retrieve information about the printer or a print request,

cancel printing, or reset the printer
• Wi-Fi: set Wi-Fi parameters

Printing a Test Page

After you load media in the printer, you are ready to print a test page.
You can select from several test page options for each of the printer
languages. If you cannot get the test page information to print, see
“Troubleshooting the Printer” on page 50.
To print a test page with a printer loaded with IPL
1 Press the Setup button.
2 Press until you reach Test/Service.
3 Press to enter the Test/Service menu system.
4 Press to enter the Testprint Config menu.
5 Press to enter the Config menu.
6 Press to select a testprint.
7 Press to print the Config testprint of your choice.
To print a test page with a printer loaded with Fingerprint
1 Press the Setup button.
2 Press until you reach Print Defs.
3 Press to enter the Print Defs menu system.
4 Press until you reach Testprint.
5 Press to enter the Testprint menu.
6 Press to select a testprint.
7 Press to print the testprint of your choice.

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To print a self test with a printer loaded with ESC/P

1 Press and hold the Feed and Power buttons simultaneously for
approximately five seconds.
2 Release the Feed and Power buttons when the printer displays the
media you are printing on.
3 Press the Feed button to exit Dump Mode.

28 PB22 and PB32 Mobile Label and Receipt Printer User Guide
2
Configuring the PB22 and PB32

This chapter contains these sections:

• Connecting the Printer to Your PC
• Connecting the Printer to Your Network
• Configuring the Printer Settings
• Upgrading the Firmware
• Downloading Fonts and Graphics

29
Chapter 2 — Configuring the PB22 and PB32

Connecting the Printer to Your PC

You can easily connect to the printer to your PC using one of these
ports:
• USB port
• RS-232 serial interface port

Connecting the Printer Through the USB Interface

To connect the printer to your PC using the USB port, you need a USB
cable (P/N 321-611-xxx) and to install Intermec InterDriver®
software. To make sure you have the latest version of InterDriver, you
may want to go to the downloads page for the printer on http://
www.intermec.com/support/downloads/index.aspx.
To connect the printer through a USB port
1 Open the Interdriver executable.
2 The File Download - Security Warning screen appears. Click Run
to run the executable. The Intermec End User License Agreement
screen appears.
3 Read the agreement and select the radio button to accept the
agreement, and then click Next. The Installation Directory screen
appears.
4 The default installation directory is c:\Intermec\InterDriver7.
Click Next to use the default directory or specify a different
location to install the files. The Installation Information screen
appears.
5 Clear the Run Add Print Wizard after unpacking drivers check
box and click Finish.
6 On the New Hardware Wizard screen, select Install from a list or
specific location, and then click Next to continue.
Note: For LPT connections, you must restart your computer for
Windows to detect the new hardware. For USB connections, the
New Hardware Wizard automatically launches when the printer is
connected and turned on.

7 On the Search and Installation Options screen, click Next.

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8 On the Hardware Installation warning screen, click Continue

Anyway.
9 Click Finish to exit the New Hardware Wizard. InterDriver files
are now installed on your computer.
10 Connect the USB cable to the connector on the back of the printer
and connect the other end to your PC. You do not need to set up
any parameters for USB communications.

Connecting the Printer Through the Serial Port

You can use a serial cable (P/N 075497) to communicate with your PC
and run PrintSet, LabelShop, or InterDriver. You can also use the
serial port to send commands directly to the printer through a
communications program like HyperTerminal.
The serial communication parameters control the communication
between the printer and the PC connected on the serial port, referred
to as “uart1:” on the printer. Make sure the serial port settings on the
printer match the settings on the connected device. The default serial
communication settings on the printer are: 115200 baud rate, 8 data
bits, no parity, 1 stop bit, and no flow control.
The serial cable you need is not included in the shipping box with the
printer.
To connect the printer to a PC through the serial port using PrintSet
1 Connect the 8-pin circular DIN connector to the serial port on the
printer. Connect the other end of the serial cable to a serial port on
your PC.
2 Start PrintSet.
3 Click File > Add printer.
Or, in the General Tasks list, click Add printer.
4 Click Next.
5 Select Serial, then click Next.
6 Make sure that the COM Port is set to the correct serial port, and
that Automatically detect communication parameters is
selected. Click Next.

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7 PrintSet attempts to connect to your printer. If it cannot find your

printer, click Back to review the communication settings, then try
again. When PrintSet connects to your printer, click Next.
8 Click Finish. Your printer appears in the My Printers list.
To connect the printer to a PC through the serial port using
HyperTerminal
1 Connect the 8-pin circular DIN connector to the serial port on the
printer. Connect the other end of the serial cable to a serial port on
your PC.
2 On your PC, start the communications program.
3 If necessary, configure the port settings so they match those of
your printer:
Bits per second: 115200
Data bits: 8
Parity: None
Stop bits: 1
Flow control: XON_XOFF
4 If you are using HyperTerminal:
a Click OK.
b Click the Settings tab.
c Click ASCII Setup. The ASCII Setup window appears.
d Select these check boxes:
• Send line ends with line feed
• Echo typed characters locally
• Append line feeds to incoming line ends
5 Click OK to save and exit ASCII Setup.

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6 To test your connection, type one of these commands in your

communications program window:
• For IPL, press Ctrl and in the communications program
window simultaneously type:
b,w,c
• For Fingerprint, type:
FF
and press Enter.
• For ESC/P, press the ESC key and type:
EZ {AHEAD:10}
The printer responds by feeding a small amount of media.

Connecting the Printer to Your Network

The printer provides two ways to connect to a network:
• Bluetooth radio communications
• 802.11 a/b/g radio communications

Setting Up Bluetooth Communications

The printer can contain a Bluetooth radio that allows wireless
communications with a remote device from distances up to
100 meters (approximately 328 feet) depending on the Bluetooth
range capabilities of the remote device, environmental conditions,
and obstructions. For the Bluetooth-enabled devices to exchange
data, both devices must establish a connection. Bluetooth software is
always running in the background.
The printer cannot initiate a Bluetooth connection. One of the
devices must request a connection with the printer. The printer then
accepts or rejects the connection. Use Intermec Settings on the mobile
computer to enable the Bluetooth settings on the printer.
The printer can also connect to Bluetooth scanners, such as the SF51
and the SR61. You can create the bar code labels you need to connect
the printer to a Bluetooth scanner using EasySet software. You can
download a free version of EasySet from the Intermec website at
www.intermec.com.

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Each printer equipped with a Bluetooth radio has a unique Bluetooth

Device Address (BDA) loaded into its module when manufactured.
You can find the BDA on the certification label located on the bottom
of the printer.
To set up Bluetooth communications with a mobile computer
• Follow the procedure to discover and connect to Bluetooth devices
in your mobile computer user manual.
Note: For maximum security, you need to configure a Bluetooth
passcode for the printer. The default passcode for the PB22 and
PB32 is “1234.”

To set up Bluetooth communications with a scanner

1 Download and install EasySet.
2 Create these bar code labels using EasySet:
• Administrator reset factory defaults
• Bluetooth parameters - security - not active
• Bluetooth parameters - connect/disconnect - compose BT
address
• Bluetooth parameters - security - compose PIN
3 Scan the bar code labels with the Bluetooth scanner.

Understanding Bluetooth Radio Icons

Icon Description
The Bluetooth radio is on and the printer is not connected to a serial
cable.

The Bluetooth radio is turned off. The Bluetooth radio turns off
when you connect a serial cable.

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Setting Up 802.11 Radio Communications

The printer can have an internal 802.11 a/b/g radio to transfer and
receive data using wireless communications. This manual assumes
that you have already set up your wireless communications network
including your access points.
To set up the printer to work in your wireless network, you need:
• serial cable (P/N 075497-xxx).
• a host PC running Windows or Linux.
• an active 802.11a/b/g wireless access point.
• a configuration application, such as PrintSet, or a
communications application, such as HyperTerminal.
Note: If you are using IPL commands with HyperTerminal, you
may want to be able to see the commands as you type them on
your screen. For help, see “Changing Configuration Settings
Using the Command Line” on page 37.

• to know which radio is installed in your printer.

Determining Which Radio Is Installed in Your Printer

The available wireless communications settings depend on which
radio is installed in your printer. For more information about
differences in wireless communications settings, see “Differences in
Wireless Communications Settings” on page 68.
To determine which radio is installed in your printer
• Send this Fingerprint command to the printer:
run "wl ver"
The printer returns one of these output strings:
• current radio: 4.1 RC30.8
wl0: Feb 7 2006 15:21:43 version 4.1.30.8
• new radio: 4.1 RC30.8
1.1.5

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Setting Up the Printer for Wireless Communications

Using PrintSet
Use the PrintSet configuratio application to set up wireless
communications on your printer.
To set up the printer for wireless communications using PrintSet
1 Connect the printer to your PC using PrintSet. For help, see “To
connect the printer to a PC through the serial port using
PrintSet” on page 31.
2 On your PC, start PrintSet.
3 Select your printer from the My Printers list.
4 In the Printer Tasks list, click Wireless Setup Wizard.
5 If prompted, type your username and password. The default
username is admin and the default password is pass.
6 Click Next.
7 Follow the instructions to configure 802.11 radio
communications and security.

Configuring the Printer Settings

You can change the printer configuration settings from:
• the display.
• the host PC using PrintSet.
• the host PC using the command line.
• the printer home page.
• SmartSystemsTM.
For more information about the IPL and Fingerprint menu systems,
see “IPL and Fingerprint Setup Menus” on page 79.

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Changing Configuration Settings From PrintSet

PrintSet is a printer configuration tool that you can download from
the Intermec website. PrintSet can communicate with your printer
through a serial cable or a network connection. It works on all PCs
running Windows 98 (or later). PrintSet allows you to easily change all
of the setup parameters. It also includes setup wizards to guide you
through some common configuration tasks.

Changing Configuration Settings Using the Command Line

You can change configuration parameters by sending commands
directly to the printer using your a communications program like
HyperTerminal and a serial or network connection.
If your printer is running Fingerprint, use the SETUP command,
followed by the node, subnode, and parameters setting. Fingerprint
automatically sends feedback to the communications program as you
type. If your printer is running IPL, you need to change the
HyperTerminal settings to see what you are typing.
To see IPL commands as you type
1 From the HyperTerminal menu, select File > Properties > the
Settings tab.
2 Click the ASCII Setup button.
3 Select Echo typed characters locally.
4 Click OK twice.

Changing Configuration Settings from the Printer Home Page

If you are have a printer with an 802.11 wireless radio, you can change
configuration settings from the home page of the printer.
To make changes to the configuration
1 Establish a connection between your printer and the network. For
help see “Setting Up 802.11 Radio Communications” on
page 35.
2 Connect your PC to the same network that the printer is on.
3 Change the printer language to Fingerprint or IPL. For help, see
“Changing the Printer Language” on page 7.

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4 If you are using Fingerprint or IPL:

a Press the Setup button.
b Press the until you reach Network.
c Press to enter the Network system menu.
d Press until you reach IP address.
e Press to view the IP address.
5 Start a web browser.
6 In the address field, type the IP address of your printer and press
Enter. The home page of the printer appears.
7 Click Login and enter your administrator name and password.
8 On the home page of the printer, click Configuration.
For help with Fingerprint, IPL, ESC/P, or SmartSystems commands
and information, see one of these documents:
• Intermec Fingerprint Command Reference Manual
• Intermec Printer Language (IPL) Command Reference Manual
• ESC/P Programmer’s Reference Manual
• SmartSystems Online Help.
You can download these documents from the Intermec website at
www.intermec.com.

Changing Configuration Settings Using SmartSystems

You can use the SmartSystems console to change configuration
settings on your printer. The printer ships with the SmartSystems
client loaded on it. The console is part of SmartSystems and is
available from the Intermec website. To download SmartSystems, go
to www.intermec.com/products/smrtsysfoundation/index.aspx.

Upgrading the Firmware

The latest firmware and software is available for download from the
Intermec website at www.intermec.com. You can upgrade the
firmware on your printer using:

38 PB22 and PB32 Mobile Label and Receipt Printer User Guide
 Chapter 2 — Configuring the PB22 and PB32

• PrintSet. You can download PrintSet from the downloads page for
the printer on the Intermec website at www.intermec.com.
• the printer home page.

PB22 and PB32 Mobile Label and Receipt Printer User Guide 39
Chapter 2 — Configuring the PB22 and PB32

• SmartSystems.
• a serial cable and a communications program, like HyperTerminal.
When upgrading your firmware, make sure the battery in the
printer is fully charged. If the printer loses power during the
upgrade, the printer may be permanently damaged.

Upgrading the Printer Firmware Using PrintSet

You can only upgrade your printer using PrintSet when the printer is
running IPL, Fingerprint, or ESC/P printer languages. To upgrade the
printer using PrintSet, you need to install PrintSet to your PC and
purchase a serial cable (P/N 075497).
To upgrade the printer firmware using PrintSet
1 If your printer is running ZSim or DSim, change the printer
language to IPL, Fingerprint, or ESC/P. For help, see “Changing
the Printer Language” on page 7.
2 Connect your printer to your PC using a serial cable. For help, see
“Connecting the Printer Through the Serial Port” on page 31.
3 Download the firmware upgrade file (.bin) to your PC:
a Go to www.intermec.com.
b Click Support > Downloads.
c Use the Product Category, Product Family, and Product
fields, to select the printer model.
d Click Submit. The available software appears.
e Download the latest firmware version to your PC.
f Extract the .zip file to a folder on your PC.

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 Chapter 2 — Configuring the PB22 and PB32

4 Start PrintSet.

5 Under My Printers, click the printer you want to upgrade.

6 On the right, under Printer Tasks click Firmware Wizard.
7 Click Next. The Firmware Wizard dialog box appears.
8 Click Browse and navigate to the firmware upgrade file (.bin).
Wait approximately 5 minutes for the firmware upgrade to finish.

Upgrading the Printer Firmware Using the Printer Home Page

You can upgrade your printer using the printer home page with a
printer with an 802.11 radio running IPL or Fingerprint.
To upgrade using the printer home page
1 Establish a connection between your printer and the network. For
help, see “Setting Up 802.11 Radio Communications” on
page 35.
2 Establish a connection between your PC and the network your
printer is on.

PB22 and PB32 Mobile Label and Receipt Printer User Guide 41
Chapter 2 — Configuring the PB22 and PB32

3 Download the firmware upgrade file (.bin) to your PC:

a Go to www.intermec.com.
b Click Support > Downloads.
c Use the Product Category, Product Family, and Product
fields, to select the printer model.
d Click Submit. The available software appears.
e Download the latest firmware version to your PC.
f Extract the .zip file to a folder on your PC.
4 If you are using Fingerprint or IPL, use the display to find the
printer’s IP address:
a Press the Setup button.
b Press until you reach Network.
c Press to enter the Network menu.
d Press until you reach IP Address.
e Press to select and view the IP Address.
f Press the Setup button to exit the menu.
5 Start a web browser.
6 In the address field type the IP address of your printer and press
Enter.

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 Chapter 2 — Configuring the PB22 and PB32

7 Click Maintenance. The Maintenance page appears.

8 When prompted, enter your user name and password.

9 Browse to the firmware upgrade file (.bin) and select it.
10 Click Upgrade.
Wait approximately 5 minutes for the firmware upgrade to finish.
The printer automatically reboots.

Upgrading Printer Firmware Using SmartSystems

You can use the SmartSystems console to upgrade the printer
firmware. Your printer ships with the SmartSystems client loaded on
it. The console is part of SmartSystems and is available from the
Intermec website. To download SmartSystems, go to
www.intermec.com/products/smrtsysfoundation/index.aspx.

Upgrading the Printer Firmware Using a Communications

Program
You can upgrade your printer firmware using a communications
program, like HyperTerminal, and a printer running either the IPL,
Fingerprint or ESC/P printer language.
Note: Intermec recommends using PrintSet or the printer home page
to upgrade the printer firmware. For help, see “Upgrading the
Printer Firmware Using PrintSet” on page 40 or “Upgrading the
Printer Firmware Using the Printer Home Page” on page 41.

PB22 and PB32 Mobile Label and Receipt Printer User Guide 43
Chapter 2 — Configuring the PB22 and PB32

To upgrade printer firmware using a communications program and

IPL
1 Connect your printer to your PC using a serial cable. For help, see
“Connecting the Printer Through the Serial Port” on page 31.
Or,
Establish a connection between your printer and your network.
“Connecting the Printer to Your Network” on page 33.
2 If you connected your printer to the network, establish a
connection between your PC and the network your printer is on.
3 Download the firmware upgrade file (.bin) to your PC:
a Go to www.intermec.com.
b Click Support > Downloads.
c Use the Product Category, Product Family, and Product
fields, to select the printer model.
d Click Submit. The available software appears on the page.
e Download the latest firmware version to your PC.
f Extract the .zip file to a folder on your PC.
4 Start a communications program, like HyperTerminal.
5 In the communications program window, type this command:
<STX><ESC>.y,ush<ETX>
6 Press Enter. You are prompted to enter more information.
7 Type this command:
su -p pass admin.
8 Type this command:
dlk -z
The printer indicates that it is “Upgrading.”
9 In the communications program window, click Transfer > Send
File. A dialog box appears.
10 In the protocol drop-down box, select Zmodem.

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 Chapter 2 — Configuring the PB22 and PB32

11 Browse to the firmware upgrade file (.bin) and select it.

Wait approximately 5 minutes for the firmware upgrade to finish.
When the upgrade is complete, the communications program
displays the message, “kernal flashing ok.” The printer
automatically reboots.
To upgrade printer firmware using a communications program and
Fingerprint
1 Connect your printer to your PC using a serial cable. For help, see
“Connecting the Printer Through the Serial Port” on page 31.
2 Download the firmware upgrade file (.bin) to your PC:
a Go to www.intermec.com.
b Click Support > Downloads.
c Use the Product Category, Product Family, and Product
fields, to select the printer model.
d Click Submit. The available software appears.
e Download the latest firmware version to your PC.
f Extract the .zip file to a folder on your PC.
3 Start a communications program, like HyperTerminal.
4 Type this command:
run “su -p pass admin”
5 Type this command:
run “dlk -z”
The printer indicates that it is “Upgrading.”
6 In the communications program window, click Transfer > Send
File. A dialog box appears.
7 In the protocol drop-down box, select Zmodem.
8 Browse to the firmware upgrade file (.bin) and select it.
Wait approximately 5 minutes for the firmware upgrade to finish.
When the upgrade is complete, the communications program
displays the message, “kernal flashing ok.” The printer
automatically reboots.

PB22 and PB32 Mobile Label and Receipt Printer User Guide 45
Chapter 2 — Configuring the PB22 and PB32

To upgrade printer firmware using a communications program and

ESC/P
1 Connect your printer to your PC using a serial cable. For help, see
“Connecting the Printer Through the Serial Port” on page 31.
2 Download the firmware upgrade file (.bin) to your PC:
a Go to www.intermec.com.
b Click Support > Downloads.
c Use the Product Category, Product Family, and Product
fields, to select the printer model.
d Click Submit. The available software appears on the page.
e Download the latest firmware version to your PC.
f Extract the .zip file to a folder on your PC.
3 Start a communications program, like HyperTerminal.
4 Reboot the printer.
5 Press Esc.
6 Type this command:
{SYS:USH}
7 Type this command:
su -pass admin.
8 Type this command:
dlk -z.
The printer indicates that it is “Upgrading.”
9 In the communications program window, click Transfer > Send
File. A dialog box appears.
10 In the protocol drop-down box, select Zmodem.
11 Browse to the firmware upgrade file (.bin) and select it.
Wait approximately 5 minutes for the firmware upgrade to finish.
When the upgrade is complete, the communications program
window displays the message, “kernal flashing ok.” The printer
automatically reboots.

46 PB22 and PB32 Mobile Label and Receipt Printer User Guide
 Chapter 2 — Configuring the PB22 and PB32

Downloading Fonts and Graphics

The easiest way to download fonts and graphics is to use PrintSet. You
can download PrintSet from the downloads page for the printer on
the Intermec website at www.intermec.com. Follow the procedures
in the PrintSet online help to download fonts and graphics.
For help with Fingerprint, IPL, ESC/P, or SmartSystems commands
and information, see either the Intermec Fingerprint Command
Reference Manual, the Intermec Fingerprint Developer’s Guide, the
ESC/P Programmer’s Reference Manual, or SmartSystems online
help. You can download these documents from the Intermec website
at www.intermec.com.

PB22 and PB32 Mobile Label and Receipt Printer User Guide 47
Chapter 2 — Configuring the PB22 and PB32

48 PB22 and PB32 Mobile Label and Receipt Printer User Guide
3
Troubleshooting and Maintaining the PB22
and PB32

Use this chapter to solve problems you may encounter while

using the PB22 and PB32. This chapter contains these sections:
• Troubleshooting the Printer
• Resetting the Printer
• Cleaning the Printer

49
Chapter 3 — Troubleshooting and Maintaining the PB22 and PB32

Troubleshooting the Printer

You may have printer operation, print quality, or printer
communication problems at some time during the life of the printer.
It is easy to fix most of the problems and you will find solutions in
“Troubleshooting Printer Problems and Finding Solutions” on
page 52. If you cannot find the answer to your problem, you may need
to contact Product Support.

Contacting Product Support

Before you call Intermec Product Support, you may want to visit the
Intermec technical knowledge base (Knowledge Central) at
intermec.custhelp.com to review technical information or to request
technical support. If you still need help after visiting Knowledge
Central, you may need to call Product Support.
To talk to an Intermec Product Support representative in the U.S.A.
or Canada, call:
1-800-755-5505
Outside the U.S.A. and Canada, go to www.intermec.com and click
Contact to find your local Intermec representative.
Before you call Intermec Product Support, make sure you have this
information ready:
• Printer serial number
• Firmware type and version
• Bluetooth, wireless, or serial port settings
You can find all of the information listed above in the printer menu
system or on a test print page.

Understanding Error Messages

Use this table to troubleshoot some common error messages you may
see on the printer screen. Some of the error messages are specific to
the type of firmware you have loaded on your printer.

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 Chapter 3 — Troubleshooting and Maintaining the PB22 and PB32

Possible Printer Error Icons and Messages

Error Icon Error Message Description
Pause The print job is paused.

Paper out (IPL) The printer is out of paper. Load a new roll of
Out of Paper media. For help, see “Loading Media” on
(Fingerprint) page 15.
Testfeed not The printer did not perform a test feed before
done printing. It is important to perform a test feed
because it calibrates the sensor.
To perform a testfeed:
• In Fingerprint and ESC/P, press the Feed
button for more than 1 second.
• In IPL Start and close the media door and
then Press the Feed button.
Printhead hot The printhead is overheated and needs to cool
‘ down. In IPL, wait for printing to resume
automatically. In Fingerprint and ESC/P, you
need to restart your print job.
Upgrading The printer is loading new firmware.

LSS too high, These errors can occur when you run a test
LSS too low feed without any media installed, or if you
have incorrect media settings.
Load the printer with media (see “Loading
Media” on page 15), run Test mode (see
“Understanding Test Mode” on page 23),
and select the appropriate media type.
IP configuration The printer is trying to acquire an IP address
error from the network. Wait for the printer to
complete the task before taking any action.
IP link error No network connection.

Field out of label You are attempting to print in an area that

extends beyond the print window. See the
programmer’s reference manual for your type
of firmware (IPL, Fingerprint, or ESC/P) for
information on how to set the media
parameters.

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Chapter 3 — Troubleshooting and Maintaining the PB22 and PB32

Possible Printer Error Icons and Messages (continued)

Error Icon Error Message Description
Door open The printer is not completely closed. Press
down on the media cover to make sure it is
latched.

Troubleshooting Printer Problems and Finding Solutions

Use this table to troubleshoot some common problems you may
encounter with the printer.

Printer Problems and Solutions

Problem Possible Solution
The printer does not • Replace the battery with a charged battery.
turn on when you press • Connect external power to make sure the printer
Standby. works correctly and to charge the battery.
The blue light (Ready- • Make sure media is loaded and the media cover
to-Work indicator) is is closed. For help, see “Loading Media” on
blinking. page 15.
• There is a printing error. The screen displays an
error message containing information on the
error.
• The printer is paused. The printer is cancelling a
print job.
Printer keeps printing • Check media settings.
or feeding when it
should stop.
The printout is not in • Check for errors in the software application.
the desired position.
The printer is not • Verify that the wireless settings are correct. For
printing with an 802.11 help, see “Setting Up 802.11 Radio
wireless connection. Communications” on page 35.
• Make sure the printer has an IP address.
• Make sure the printer is connected to the
network.
• Make sure the printer is in Ready mode.

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 Chapter 3 — Troubleshooting and Maintaining the PB22 and PB32

Printer Problems and Solutions (continued)

Problem Possible Solution
The printer is not • Re-establish a Bluetooth connection with the
printing with a mobile computer or scanner. For help, see your
Bluetooth connection. mobile computer user’s manual or “Setting Up
Bluetooth Communications” on page 33.
• Make sure the mobile computer can print to a
known good printer.
• Print a Bluetooth test print page to make sure
that the mobile computer discovered your
printer. For help, see “Printing a Test Page” on
page 27.
• Make sure the printer is in Ready mode.
Printout is faded or • Fingerprint users: adjust the media constant/
weak. factor and contrast (-10% to +10%).
• IPL users: adjust the media sensitivity setting
(-10 to +10).
• ESC/P users: adjust the Media Sensitivity
command or the Set Dark Adjust command. For
help, see the ESC/P Programmer’s Reference
Manual.
• Check to see if the printhead needs cleaning. For
help, see “Upgrading the Firmware” on
page 38.
The battery charge is • Check the battery date. If the battery is a few
not lasting as long as it years old, the shortened life may be due to
should. normal aging.
• Replace the battery.
The AC18 4-bay battery • Make sure that the battery is seated properly in
charger is not charging the charger and the charging status light is on.
the battery. For help, see the see the AC18 4-Bay Battery
Charger Instructions.
• Contact Intermec Product Support.
The test pages do not • Make sure that the blue light is not blinking. If
print. it is, make sure your printer has media and that
the media cover is closed.
• Make sure that you can advance media by
pressing the Feed button.

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Chapter 3 — Troubleshooting and Maintaining the PB22 and PB32

Printer Problems and Solutions (continued)

Problem Possible Solution
Print quality is poor. • Clean the printhead. For help, see “Upgrading
the Firmware” on page 38.
• Check the battery and recharge or replace as
necessary. For help, see “Charging the
Batteries” on page 13.
• Check the quality of the media. Use only
Intermec media to ensure superior print quality
and product performance.
• Check that the printer is set to the appropriate
Constant/Factory or sensitivity number for the
media you are using. If you are using
floodcoated media, see “Printing on
Floodcoated Media” on page 19.

Troubleshooting Communication Problems

Use Dump mode to verify that the printer is receiving data from the
host correctly.

Using the Line Analyzer in Fingerprint

In Dump mode, the printer runs a Fingerprint program called Line
Analyzer. The Line Analyzer captures incoming characters on the
communication ports and prints them.
The easiest way to enter Dump mode is through Test mode or
Extended Test mode. For help, see “Understanding Test Mode” on
page 23.
After the printer enters Dump mode, it tells you it has entered Dump
mode by printing it on a label. The display shows the Dump mode
icon and printer is ready to receive data.
While the printer is receiving data, the Ready-to-Work indicator
blinks. After a half of a second, if no more characters have been
received, the printer times out. The program considers the
transmission terminated and prints out a label.
Printable characters are printed in black-on-white. Control characters
and space characters (ASCII 000 to 032 dec) are printed in white-on-
black.

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 Chapter 3 — Troubleshooting and Maintaining the PB22 and PB32

As long as a continuous string of characters is being received, the

program wraps the lines until the label is full and then starts to print
another label. After each character transmission, this information
prints:
• Page number
• Number of characters printed on the label
• Total number of characters received so far
When you exit Dump mode, a final label prints to inform you that it is
exiting from Dump mode.

Using Dump Mode in IPL

When you enter Dump mode, the printer captures incoming
characters on the communication ports and prints them on one or
more labels.
If you have IPL firmware on your printer, you can access Dump mode
in two different ways with slightly different results:
• You can access Dump mode through Test mode or Extended Test
mode and you will receive printouts that look exactly like those
produced with the Line Analyzer program in Fingerprint. For
more information, see the previous procedure, “Using the Line
Analyzer in Fingerprint” on page 54.
• You can access Dump mode from the Setup menu. If you access
Dump mode this way, characters are printed on a continuous line
along with corresponding hexadecimal numbers.
To enter Dump mode from the Setup menu
1 Press the Setup button.
2 Press until you reach Test/Service.
3 Press to enter the Test/Service menu.
4 Press until you reach Data Dump and then press .
5 Press to select Yes and then press .
6 Cold boot the printer to exit Dump mode. For help, see the next
section.

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Chapter 3 — Troubleshooting and Maintaining the PB22 and PB32

Resetting the Printer

You rarely need to reset the printer, unless you are upgrading the
firmware. If your printer occasionally locks up, you will want to reset
it. A reset reinitializes the 802.11 radio and clears the working
memory.
Note: The Setup menu is not affected by a reset. Your printer retains
all of your configuration settings after the printer powers back up.

To reset the Printer

1 Disconnect the printer from power if externally powered.
2 Remove the battery from the printer for at least one second.
3 Insert the battery back into the printer.
4 Reconnect external power if your printer is externally powered.

Cleaning the Printer

To properly maintain your printer, you must clean it at the
recommended interval. Use the next illustration to locate the parts of
your printer to clean.
Make sure to clean these parts:
• Printhead
• Platen roller
• Paper sensors
• Tear bar
• Printer exterior
• Media compartment
To avoid possible personal injury or damage to the printer,
never insert any pointed or sharp objects into the printer.

56 PB22 and PB32 Mobile Label and Receipt Printer User Guide
 Chapter 3 — Troubleshooting and Maintaining the PB22 and PB32

Use only the cleaning agents specified in this section. Intermec

is not responsible for damage caused by any other cleaning
materials used on this printer.

Tear bar

Paper sensor
Platen roller

Printhead

PB22 and PB32 Mobile Label and Receipt Printer: You need to clean these
parts regularly.

Cleaning the Printhead

Clean the printhead every five rolls of media to prolong the life of the
printhead and ensures that you maintain high print quality.
Clean the printhead with the cleaning swab. The cleaning swab is
shipped with the printer and can also be purchased separately from
www.intermec.com.
Note: The cleaning swab is the recommended method for cleaning the
printhead and platen roller. Using other methods for cleaning may
damage the printer.

To clean the printhead

1 Open the media cover.
2 Remove the media and ribbon.
3 Use the cleaning swab or cleaning pen to dissolve any
contamination on the line of heat-emitting objects at the front/
bottom of the printhead.
4 Wait 30 seconds and carefully rub off any contamination.

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Chapter 3 — Troubleshooting and Maintaining the PB22 and PB32

5 Repeat Steps 3 and 4 if necessary.

6 Allow the printhead to dry for a minute or more before loading a
new supply of media and ribbon.

Cleaning the Platen Roller

Regular cleaning of the platen roller every five rolls of media prolongs
the life of the printhead and ensures that you maintain high print
quality.
Clean the printhead with the cleaning swab. The cleaning swab is
shipped with the printer and can also be purchased separately from
www.intermec.com.
Note: The cleaning swab is the recommended method for cleaning the
printhead and platen roller. Using other methods for cleaning may
damage the printer.

To clean the platen roller

• Rotate the platen roller and clean it thoroughly with the cleaning
swab.
Be sure to clean these parts using the cleaning swab:
• Paper sensors
• Tear bar

Cleaning the Printer Exterior

Make sure to keep the exterior of the printer clean, this will reduce the
risk of dust or foreign particles reaching the inside of the printer and
affect printer functionality.
To clean the printer exterior
1 Close the media cover.
2 Use a soft cloth, possibly moistened with water or a mild detergent
and wipe the printer exterior.
Make sure to keep the surface surrounding the printer clean as
well.

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 Chapter 3 — Troubleshooting and Maintaining the PB22 and PB32

Cleaning the Printer Media Compartment

1 Open the media cover.
2 Remove the media and ribbon.
3 Use a brush or air blow the compartment.
Make sure the paper sensors are free of dust.

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60 PB22 and PB32 Mobile Label and Receipt Printer User Guide
A
Specifications

61
Appendix A — Specifications

Specifications
This section lists the physical and environmental specifications for
the printers.

PB22 Physical Dimensions

Depth: 71.1 mm (2.8 in)
Height: 176.4 mm (6.9 in)
Width: 101.6 mm (4.0 in)
Weight: 678 g (1.5 lb) with battery

PB32 Physical Dimensions

Depth: 81.6 mm (3.2 in)
Height: 182.2 mm (7.2 in)
Width: 127.6 mm (5.0 in)
Weight: 828 g (1.8 lb) with battery

Power Specifications
AC power adapter voltage: 100 to 240 V, 47 to 63 Hz
Printer voltage: 12 VDC, 4.0 A
Operating power: Rechargeable 7.4 V 2300 mAh lithium-ion
battery

Temperature and Humidity Specifications

Operating temperature: -15 °C to 50 °C (-5 °F to 122 °F)
Storage temperature: -30 °C to 70 °C (-22 °F to 158 °F)
Charging temperature: 0 °C to 45 °C (32 °F to 113 °F)
Relative humidity: 10 to 90% non-condensing
Sealing: IP54 is used. Paper path and card reader
slots are excluded from IP54.

62 PB22 and PB32 Mobile Label and Receipt Printer User Guide
 Appendix A — Specifications

Memory
RAM: 16 MB
Flash: 64 MB

Print Speed and Resolution

Print speed: 4 ips (100 mm/s)
Resolution: 203 dpi (8 dots/mm)

Print Technology
Printhead: Direct thermal
Maximum print width: PB22 48 mm (1.8 in)
PB32 72 mm (2.8 in)

Media Specifications
Minimum black mark length: 3.17 mm (0.125 in)
Minimum notch length: 6.35 mm (0.25 in)
Minimum notch width (on 12.7 mm (0.50 in)
center of media):
Black mark width: Full width of media
Core inside diameter: 19.05 mm (0.75 in)
Roll outside diameter: PB22 57.15 mm (2.25 in)
PB32 67.31 mm (2.65 in)
Tracking: Center
Maximum caliper for tags: 0.15 mm (0.006 in)
Minimum media length: 12.7 mm (0.5 in)
Maximum media length: Continuous

PB22 and PB32 Mobile Label and Receipt Printer User Guide 63
Appendix A — Specifications

When you order printer media, keep these points in mind:

• Gap, notch, and black marks are used as repeat indicators:
• Gap: Label and fanfold media
• Notch: Tag media
• Black mark: Tag and fanfold media. Black marks are sensed on
the side of the media that is thermally sensitive.
• You can use higher caliper media in the printer, but print quality
will be reduced.
• Receipt roll stock media is supplied as a continuous roll and has
an end of roll indicator. The end of roll indicator is a red marking
(on last 3 feet of roll) on the side of the paper that is thermally
sensitive.

External Fanfold Media Specifications

Stack height: 70 mm (2.75 in)
Page length: 152 mm (6 in) to 305 mm (12 in)

Note: A 6-inch page length is supplied in 12-inch long stacks (two

6-inch stacks of equal height with the bottom page linked).

Specialty media is required for unique customer environments,

including printer operating temperature extremes. Intermec
recommends that you test the media in your application.

Supported Media
The printer supports direct thermal label, tag, and receipt media.
Both North American and European label media are supported in
multiple label lengths. Receipt media is supported in both a top
coated and an uncoated paper in continuous roll stock only.

Note: To configure the printer for coated media (floodcoated media),

see “Printing on Floodcoated Media” on page 19.

64 PB22 and PB32 Mobile Label and Receipt Printer User Guide
 Appendix A — Specifications

The default media sensitivity number is 180. Use this table as a guide
when setting sensitivity numbers.

Recommended Media Sensitivity and Constant

Sensitivity Constant Description
North American Label Media
720 60 Duratherm Lightning Plus
470 52 Duratherm Lightning Perm
450 48 Duratherm III IR
430 100 Duratherm III Synthetic
180 80 Duratherm II Label
180 80 Duratherm III Label
180 80 Duratherm Near IR
150 70 Duratherm 5 mil Tag
North America Receipt Media
401 85 Duratherm TC
102 32 Duratherm NTC - 2
101 30 Duratherm NTC
104 80 Duratherm Receipt - Fanfold
103 100 Duratherm Linerless
430 100 Duratherm II Floadcoated (NTC)
180 80 Duratherm III Floodcoated (TC)
180 80 Duratherm III NIR Floodcoated (FedEx)
European Label Media
440 47 Thermal Eco
140 70 Thermal Top
120 47 Thermal Eco Board 140 gr

PB22 and PB32 Mobile Label and Receipt Printer User Guide 65
Appendix A — Specifications

Interfaces
This section describes the standard interfaces available on the PB22
and PB32 printers.

RS-232 Serial Interface

The serial adapter is an 8-pin DIN to DB9 connector that connects
from the printer to your desktop PC.

Serial Port Default Settings

Parameter Default Setting
Baud rate 115200
Character Length or Data Bits 8
Parity None
Stop Bits 1
Handshaking None (Fingerprint)
XON/XOFF (IPL)

5
6
3
1
Serial Cable (Printer End)

Serial Cable Pinouts (Printer End)

Pin Signal Description
1 HHC RXD Receive data from host (input)
3 HHC CTS Clear to send from printer (output)
5 HHC RTS Request to send from host (input)
6 HHC TXD Transmit data to printer (output)
8 GND Ground

66 PB22 and PB32 Mobile Label and Receipt Printer User Guide
 Appendix A — Specifications

5 4 3 2 1

9 8 7 6
RS-232 Serial Cable DB9 Pins (PC End)

Serial Cable Pinouts (PC End)

Pin Signal Description
1 DCD Data carrier detect
2 RXD Receive data from host (input)
3 TXD Transmit data to printer (output)
4 DTR Data terminal ready
5 GND Ground
6 DSR Data set ready
7 RTS Request to send from host (input)
8 CTS Clear to send from printer (output)
9 RI Ring indicator

USB Interface
To use the USB interface to print from a PC, you need to have the
Intermec InterDriver printer driver installed on your PC. For help
setting up USB communications, see “Connecting the Printer
Through the USB Interface” on page 30.
The USB cable that ships with the printer has a USB Type A connector
on one end to connect to the PC and a USB Type B connector on the
other end to connect to the printer. You do not need to configure
communications for the USB port.

USB Type A Connector USB Type B Connector

PB22 and PB32 Mobile Label and Receipt Printer User Guide 67
Appendix A — Specifications

Differences in Wireless Communications

Settings
There are two 802.11 radios available for your printer. Some wireless
communications settings differ depending on which radio is
installed. To determine which radio is installed, see “Determining
Which Radio Is Installed in Your Printer” on page 35.

Differences in Wireless Communications Settings

Setting Current Radio New Radio
AUTH Specifies the security method the Specifies the security method the
printer uses to grant access to the printer uses to grant access to the
wireless network: wireless network.
• Open (default) The only supported method is
• Shared Open.
• Auto
BAND Not Supported Configures the band in which the
radio needs to be configured:
• 2.4 GHz (default)
• 5 GHz
CHANNEL If you select Adhoc as the If you select DIRECT as the MODE,
NETWORK TYPE, specifies the specifies the channel (based on the
channel (from 1 through 14) over .REGION and BAND settings) over
which to transfer data. which to transfer data.
Default: 1 Default: 1 (DIRECT) for 2.4 GHz,
36 for 5 GHz
INNER_AUTH For PEAP, TTLS, or EAP-FAST For LEAP, PEAP, TTLS, or EAP-
security, allows you to select the FAST security, allows you to select
password credentials (protocol) or the password credentials (protocol)
your token card ID for or your token card ID for
authentication: authentication:
• MSCHAPv2 (default) • MSCHAPv2 (default,
• PAP (TTLS only) automatically set when
• EAP/MSCHAPv2 EAP_TYPE is set to TTLS)
• EAP/MD5 • EAP/MSCHAPv2 (automatically
set when EAP_TYPE is set to
• EAP/GTC PEAP)
• EAP/TLS • PAP (TTLS only)

68 PB22 and PB32 Mobile Label and Receipt Printer User Guide
 Appendix A — Specifications

Differences in Wireless Communications Settings (continued)

Setting Current Radio New Radio
SSID Specifies the name of the wireless Specifies the name of the wireless
network. network.
Default: INTERMEC When MODE is set to DIRECT, the
SSID is prefixed with “DIRECT-xy”
where xy are alphanumeric
characters randomly generated by
the Wi-Fi radio.
Default: INTERMEC
MODE Specifies how the printer Specifies how the printer
communicates with other devices: communicates with other devices:
• Infrastructure (default): Devices • INFRA (default): Devices on the
on the network communicate network communicate with each
with each other through access other through access points. So,
points. So, wireless and wired wireless and wired devices can
devices can communicate with communicate with each other.
each other. • DIRECT: Uses the Wi-Fi Direct®
• Adhoc: Devices on the network standard to establish peer-to-peer
communicate without using connections without the need for
access points. Ad hoc mode is an access point:
useful for establishing a network • The printer becomes a Wi-Fi
where wireless infrastructure Direct Group Owner. The
does not exist or where services SSID is used to create a device
are not required.
name and postfix so that the
print can be seen by both Wi-
Fi Direct devices, as well as
non Wi-Fi Direct devices.
• When you select DIRECT;
WEP and WPA are disabled,
WPA2 is enabled, and
EAP_TYPE is set to OFF
(clears any EAP_TYPE
setting).

PB22 and PB32 Mobile Label and Receipt Printer User Guide 69
Appendix A — Specifications

Differences in Wireless Communications Settings (continued)

Setting Current Radio New Radio
EAP_TYPE Sets the type of 802.11 network Sets the type of 802.1x network
authentication on the printer: authentication on the printer:
• None • OFF (default)
• WEP • PEAP
• Pre-Shared Key • TTLS
• PEAP • LEAP
• TLS • EAP-FAST
• TTLS • EAP-TLS
• LEAP
• EAP-FAST
.SERVER_CN1 When SECURITY TYPE is set to Not Supported
TTLS or PEAP, specifies the name of
the certificate on the primary
authentication server. If
.SERVER_CN1 is not set,
.SERVER_CN2 is used. If
.SERVER_CN2 is also not set, any
common name is accepted.
.SERVER_CN2 When SECURITY TYPE is set to Not Supported
TTLS or PEAP, specifies the name of
the certificate on the primary
authentication server.
TTLS_USER When SECURITY TYPE is set to Not Supported
TTLS, sets the TTLS out name.
WPA, WPA2, or WPA/ WPA enables the WPA security WPA enables the WPA security
WPA2_MIXED mode, and WPA2 enables the WPA2 mode, and WPA2 enables the WPA2
security mode. security mode.
WPA/WPA2_MIXED enables mixed
WPA/WPA2 security mode, so the
printer can connect to the access
point in either WPA mode or WPA2
mode. This mode is backward
compatible with WPA.

70 PB22 and PB32 Mobile Label and Receipt Printer User Guide
 Appendix A — Specifications

Accessories
You can use these accessories with the printer. To order accessories,
contact your local Intermec sales representative.

AB27 Battery
Use the 7.4 V 2300 mAh lithium-ion battery to provide power to the
printer.

Power Supply (Model AE19)

Provides power to the printer and the 4-bay battery charger (Model
AC18).

AC18 4-Bay Battery Charger

Use the AC18 to charge up to four batteries at a time. The battery
charger is designed to sense when a battery is fully charged and not
overcharge it, ensuring long and consistent battery life.

AV14 Vehicle Dock

Use the vehicle dock to attach the printer to a truck.

Cart Mount
Stands the printer vertically when placed on a flat surface. Excellent
for cart or desktop use.

Belt Clip
Use the printer belt clip to attach the printer to your belt.

Handstrap
Use the printer handstrap to conveniently carry your printer. With the
handstrap attached, you can also attach the shoulder strap.

Media
You can use tag, label, or receipt media with the printer. Printer media
does not ship in the box with the printer but may be purchased from
www.intermec.com.

Media Core
Use the media core to hold the media in place. The 0.75 inch media
core ships with the printer. You can also order the 0.4 inch media core
separately.

PB22 and PB32 Mobile Label and Receipt Printer User Guide 71
Appendix A — Specifications

Intermec Cleaning Swab

Use the Intermec cleaning swab (P/N AE26034) to clean the printhead
and platen roller. One cleaning swab is included with the printer. You
can purchase additional cleaning swabs from www.intermec.com.

Cleaning Pen
Use the cleaning pen (P/N 757150) to clean the printhead.

Protective Case
Use the protective case to transport and store your printer. The
protective case keeps the printer free of dust, dirt, and moisture and
still provides easy access to the printer for printing.

Shoulder Strap
Use the shoulder strap in combination with the handstrap to easily
carry the printer. The wide padded strap makes it comfortable to wear
the printer for long periods of time

Serial Cable
The serial adapter is an 8-pin DIN to DB9 connector that connects
from the printer to your desktop PC.

72 PB22 and PB32 Mobile Label and Receipt Printer User Guide
B
Default Settings

73
Appendix B — Default Settings

Factory Default Settings (Fingerprint Printers)

Factory Default Settings for Fingerprint Printers
Setting Default Value
Xstart 0
Display
Orientation Normal
Contrast Medium
Media
Width Printhead width
Length 1200
Test feed mode Fast
Type Variable length strip
Contrast 0%
Xstart 0
Label constant 80
Label factor 40
Print definitions
Clip default Off
Print speed 75 mm/s
Feed adjust
Start adjust 0
Stop adjust 0
Power
Low battery indicator 7.4 V
Sleep timer 20 sec
Standby timer 30 min

74 PB22 and PB32 Mobile Label and Receipt Printer User Guide
 Appendix B— Default Settings

Factory Default Settings for Fingerprint Printers (continued)

Setting Default Value
Bluetooth
Discoverable Enable
Connectable Enable
Encryption Disable
Authentication Disable
Reserve printer Disable
Device name 1-16 characters
Passcode 1234

Factory Default Settings (IPL Printers)

Factory Default Settings for IPL Printers
Setting Default Value
Auto detect printer Enable
Display
Orientation Normal
Contrast Medium
Print engine emulation mode None
Media
Form adjust dots X 0
Form adjust dots Y 0
Test feed mode Fast
Media type Continuous
Darkness 0
Sensitivity 180
Print speed 3 ips
Power
Low battery indicator 7.4 V
Sleep timer 20 sec
Standby timer 30 min

PB22 and PB32 Mobile Label and Receipt Printer User Guide 75
Appendix B — Default Settings

Factory Default Settings for IPL Printers (continued)

Setting Default Value
Ser-Com
Baud rate 115200
Data bits 8
Parity None
Stop bits 1
Protocol XON/XOFF
Network
IP selection DHCP and BOOTP
IP address 0.0.0.0
Netmask 0.0.0.0
Default router 0.0.0.0
Name server 0.0.0.0
MAC address Unique
Bluetooth
Discoverable Enable
Connectable Enable
Encryption Disable
Authentication Disable
Reserve printer Disable
Device name 1-16 characters
Passcode 1234

76 PB22 and PB32 Mobile Label and Receipt Printer User Guide
 Appendix B— Default Settings

Factory Default Settings (ESC/P Printers)

Factory Default Settings for ESC/P Printers
Setting Default Value
Auto detect printer Enable
Media dark adjust 100
Print speed 75 mm/s
Power
Low battery indicator 7.4 V
Sleep timer 20 sec
Standby timer 30 min
Bluetooth
Discoverable Enable
Connectable Enable
Encryption Disable
Authentication Disable
Reserve printer Disable
Device name 1-16 characters
Passcode 1234
Serial-Com
Baud rate 115200
Data bits 8
Parity None
Stop bits 1
Protocol XON/XOFF
Network
IP selection DHCP and BOOTP
IP address 0.0.0.0
Netmask 0.0.0.0
Default router 0.0.0.0
Name server 0.0.0.0
MAC address Unique

PB22 and PB32 Mobile Label and Receipt Printer User Guide 77
Appendix B — Default Settings

78 PB22 and PB32 Mobile Label and Receipt Printer User Guide
C
IPL and Fingerprint Setup Menus

79
Appendix C — IPL and Fingerprint Setup Menus

IPL Setup Menu

Setup

SER-COM NETWORK TEST/SERVICE MEDIA CONFIGURATION POWER DISPLAY

PWRUP
BAUDRATE IP SELECTION TESTPRINT MEDIA TYPE LOW BATTERY ORIENTATION
EMULATION

DATA BITS IP ADDRESS CONFIG PAPER TYPE PRINT SPEED SLEEP TIMER CONTRAST

PARITY NETMASK TEST LABELS TESTFEED MODE LTS CALIBRATION STANDBY TIMER

DEFAULT LBL LENGTH

STOPBITS FORMAT
ROUTER DOTS

PROTOCOL NAME SERVER PAGE SENSITIVITY

MAC ADDRESS UDC DARKNESS

FONT LBL REST POINT

FORM ADJ DOTS

DATA DUMP
X

FORM ADJ DOTS

MEMORY RESET
Y

LSS TEST ADVANCED

THERMAL MGMT

MIN SPEED

80 PB22 and PB32 Mobile Label and Receipt Printer User Guide
 Appendix C — IPL and Fingerprint Setup Menus

Fingerprint Setup Menu

Setup

SER-COM NET-COM, NET1 NETWORK FEEDADJ MEDIA PRINT DEFS POWER DISPLAY

BAUDRATE NEW LINE IP SELECTION STARTADJ MEDIA SIZE HEAD RESIST LOW BATTERY ORIENTATION

CHAR LENGTH IP ADDRESS STOPADJ XSTART TESTPRINT SLEEP TIMER CONTRAST

PARITY NETMASK WIDTH PRINT SPEED STANDBY TIMER

DEFAULT
STOPBITS LENGTH LSS TEST
ROUTER

FLOWCONTROL NAME SERVER MEDIA TYPE LSS AUTO

RTS/CTS MAC ADDRESS LABEL (w GAPS) LSS MANUAL

ENQ/ACK PAPER TYPE CLIP DEFAULT

XON/XOFF CONTRAST LTS

DATA TO HOST TESTFEED LTS VALUE

DATA FROM
TESTFEED MODE LTS ADJUST
HOST

LEN (SLOW
NEW LINE LTS TEST
MODE)

REC BUF ADVANCED

THERMAL MGMT

TRANS BUF
MIN SPEED

PB22 and PB32 Mobile Label and Receipt Printer User Guide 81
Appendix C — IPL and Fingerprint Setup Menus

82 PB22 and PB32 Mobile Label and Receipt Printer User Guide
I
Index

83
Index

Numerics configuration settings

802.11 changing from printer home
determining which radio is page 37
installed 35 changing using the command
setting up communications 35 line 37
wireless communications changing with PrintSet 37
settings, differences 68 changing with SmartSystems
38, 43
A display modes 20
AB27 battery 71 configuring, overview 36
AC18 battery charger 13, 71 connecting to the printer
accessories using USB 30
AB27 battery 71 control panel features 4
AC18 battery charger 71
AV14 vehicle dock 71 D
belt clip 71 default settings
cart mount 71 ESC/P printers 77
handstrap 71 Fingerprint printers 74
power supply 71 IPL printers 75
serial cable 72 display modes
shoulder strap 72 error 23
AV14 vehicle dock 71 information 20
pause 21
B ready 20
backlight, understanding 10 setup 21
batteries test 23
AC18 charger 13 downloading fonts and graphics 47
charging 13
charging time 11 E
extending life 14 error messages and icons
installing 11, 12 door open 52
status icons 13 field out of label 51
using 11 IP configuration error 51
Bluetooth communications 33 IP link error 51
button functions 4 LSS too high/low 51
out of paper 51
C pause 51
cleaning the printer 56 printead hot 51
cold boot 56 upgrading 51
communication problems 54 Error mode 23
using Dump mode in IPL 55 ESC/P
using the line analyzer in change printer language 8
Fingerprint 54 default settings 77
communications setup commands 26
setting up 802.11 radio
communications 35 F
setting up Bluetooth radio Fingerprint
communications 33 change printer language 7
default settings 74
setup menu 25, 81
firmware upgrade, cold booting 56

84 PB22 and PB32 Mobile Label and Receipt Printer User Guide
 Index

H Ready-to-Work indicator 6
HyperTerminal soft keys 5
upgrade firmware using 43 sounds, understanding 10
view IPL commands 37 troubleshooting problems 52
HyperTerminal, sending printer using the batteries 11
commands 37 using the buttons 4
printer language
I change using ESC/P 8
Information mode 20 change using Fingerprint 7
IPL change using IPL 8
change printer language 8 change using PrintSet 7
default settings 75 PrintSet
setup commands 26 change printer language 7
setup menu 80 changing configuration
view commands as you type 37 settings 37
downloading fonts and
L graphics 47
language, see printer language upgrade firmware using 40
load media 15
R
M Ready mode 20
media Ready-to-Work indicator states 6
loading 15
recommended sensitivity and S
constant 65 setup commands
supported 64 ESC/P 26
media specifications 63 IPL 26
setup menu
P Fingerprint 25, 81
Pause mode 21 IPL 80
power specifications 62 Setup mode 21
print speed and resolution 63 SmartSystems, changing
printer configuration settings 38, 43
backlight 10 soft keys, using 5
charging batteries 13 sounds, status 10
cleaning 56 specifications
cold boot 56 external fanfold media 64
communication problems 54 media 63
configuring 36 memory 63
control panel 4 power 62
default settings 74 print speed and resolution 63
downloading fonts and print technology 63
graphics 47 supported media 64
features 2 temperature and humidity 62
home page 37
languages,choosing 6 T
loading media 15 temperature and humidity
memory 63 specifications 62
parts 2 Test mode 23
printing a test page 27 test page, printing 27

PB22 and PB32 Mobile Label and Receipt Printer User Guide 85
Index

troubleshooting U
communication problems 54 upgrading firmware
contacting product support 50 using HyperTerminal 43
error messages 50 using PrintSet 40
printer problems and USB, connecting to the printer 30
solutions 52
using Dump mode in IPL 55 W
using the line analyzer in wireless communications settings,
Fingerprint 54 differences 68

86 PB22 and PB32 Mobile Label and Receipt Printer User Guide
 by Honeywell
16201 25th Avenue West
Lynnwood, Washington 98087
U.S.A.
tel 425.921.4290
www.honeywellaidc.com

PB22 and PB32 Mobile Label and Receipt Printer User Guide

*934-046-006*
P/N 934-046-006